Podcasts by Category
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
- 156 - 156: Your 5 Step Roadmap to Customer Centricity
In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do.
Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.
- Start by prioritizing your employee experience
- Cultivate customer understanding
- Align with customer needs
- Ensure a robust feedback mechanism to measure and gauge impact
It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 22 Apr 2024 - 26min - 155 - 155: Smarter Chatbots + AI to Delight Customers With Peter Voss
In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers.
Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.
- Don't let the rulebook get in the way of creating great customer experiences.
- Hyper pesonalization is a key way to build loyalty by customizing experiences and recognizing customer preferences.
- Great automation can help you win during your peak periods by serving customers more quickly.
- Cognitive AI will be a game changer to help supplement contact center agents and serve customers more effectively than generative AI.
Get in touch with Peter Voss: https://aigo.ai/
It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 08 Apr 2024 - 28min - 154 - 154: 7 Tips to Selecting Your Customer Experience Leader
In this episodes we share some observations from Key West Florida hospitality and how to select the very best CX leader for your business.
Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.
When you are hiring your CX leader:
- Hire someone with a stong CX background, experience in operations, but they don't need to have specific knowledge of your particular market.
- They must be a great communicator and skilled at bringing people together.
- Look for leaders who can connect data to insights to actions.
- Have the presence to be the voice of the customer and employee in every room they enter.
It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Tue, 26 Mar 2024 - 25min - 153 - 153: Using Pattern of Management To Drive Customer + Employee Experiences
In this episodes we talk about pattern of management how you can inspire your team to deliver amazing customer experiences each day.
Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in your sales team.
Consider how you run your shifts and care for your team:
- Pattern of management is an intentional approach to leading your shifts and your business
- You can drive attention to detail that builds customer trust
- Being present with your team drives engagement through coaching and recognition
- Your presence sets a tone for expectations and excellence
It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 09 Mar 2024 - 25min - 152 - 152: Understanding Customers With Dave Norton
In this episodes we welcome Dave Norton of Stone Mantel into the studio.
Visit https://www.4xi360.com/truenorth to invest in your sales team.
Key points from Dave:
- Great customer experience makes me feel like my time with your business was well spent. - Leaders teach employees how to behave every day. - Employee engagement is the key to growing customer experiences. - We need to ensure we are aligned with customers' preferred ways of getting things done. - In the hospitality business we are about building loyalty through maximizing customers time and money (and often time is more valuable).
It's time for the great service comeback! Visit http://6canons.com to invest in my latest virtual hospitality program.
Reach Dave at: https://www.stonemantel.co/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 01 Mar 2024 - 27min - 151 - 151: Great Employee Experiences = Great Customer Experiences
Teams will reflect how they are treated back onto their teams. Take the time to lead with a sense of empathy and enthusiasm and you will find they deliver higher quality experiences for guests, customers, and consumers.
Visit https://www.4xi360.com/truenorth to invest in your sales team.
- Employee experience begins with the hiring process, orientation, and onboarding. - Intentionally leading with empathy will help you lead your team the way they want to be led. - Communicate in a way the informs withour overwhelming. - Understanding the different generations in the workplace will help you lead them better. - Create welcoming and inclusive environments will help attract and retain top talent.
It's time for the great service comeback! Visit http://6canons.com to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 28 Jan 2024 - 27min - 150 - 150: Human-Level Customer Experience From A.I. With Nikola Mrkšić
In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artificial intelligence (A.I.) in contact centers.
Visit http://6canons.com to invest in my latest virtual hospitality program.
- Great AI helps you foget you're speaking to machine because it is about helping the customer. - Contact centers continue to grow and bring value to organizations. - Great AI and contact center operations can improve customer satisfaction and NPS. - Effective contact centers are not costs, but investments in your business growth. - The best AI is conversational in nature and has been given the right information to make the most of various use cases.
It's time for the great service comeback! Visit http://6canons.com to invest in my latest virtual hospitality program.
Nikola's Website: https://poly.ai/ Email: nikola@poly.ai
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 13 Jan 2024 - 22min - 149 - 149: Customer Experience Trends for 2024
In this episode, I talk about the trends you need to prioritize going into 2024 when it comes to Customer Experience (CX). It's time to close out 2023 and talk about the trends you need to know for the new year to grow your business. Visit http://6canons.com/ to invest in my latest virtual hospitality program.
- Prioritize people and the basics of front line hospitality, consistency, and trust - Analyze your customer journey to reduce friction and prioritize your omnichannel experience - Utilize A.I. and predictive analystics to deliver hyper-personalized experiences - Deepen relationships in your community through local participation, sustainability, and good works
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 30 Dec 2023 - 24min - 148 - 148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot
In this episode, we welcome Simon Elliot of 4xi Global Consulting to talk about the future of real estate and employee experience. How can organizations create environments where employees want to be and utilize their space most effectively.
- Employee are looking for reasons to return to the workplace and employers must find ways to magentize the workplace
- Mixed use spaces have the potential to fill corporate real estate with inviting, innovative, and magnetizing offers
- The future of real estate might include several floors of different offerings, such as micro universities, hotels, office space, coworking, and entertainment locations
- The best workspaces will inspire teams to wan to come to the office and create a sense of community and casual collisions
Reach out to Simon Elliot: Hello@4xiconsulting.com
Navigating the Future of Corporate Real Estate: A Pathway to Revival: https://www.4xiconsulting.com/post/navigating-the-future-of-corporate-real-estate-a-pathway-to-revival
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tik Tok: https://www.tiktok.com/@igniteyourservice
https://www.youtube.com/@TheTonyJohnson
Music: http://www.bensound.com
Sun, 10 Dec 2023 - 36min - 147 - 147: Win the Holiday Hustle to Delight Your Customers and Employees
In this episode, I talk about thriving through the holiday season - excelling in customer experience and employee engagement. This will help you grow your sales and your reputation.
Invest in my 5-star rated course on Customer Experience and Leadership: http://6canons.com/
- Keep a close eye on how often you are asking for donations or tips from your customers - balance that so that don't feel manipulated
- Keep your customer experience top of mind with personalized moments, steamlined shopping processes
- Ensure your team feels cared for by prioritizing recognition, supporting wellness, and creating opportunities to learn and grow throughout the year
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 25 Nov 2023 - 19min - 146 - 146: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan
In this episode, we welcome Kat Kennan into the studio to talk about strengths based, trauma informed, and inclusive marketing for today's consumers.
Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/
- Empathy driven understanding can improve both customer experience and marketing success by uncovering perceptions - Use the 3 Rs: Radical empathy, Radical Vulnerability, Radical Authetic Investment - Trauma informed marketing is about embracing the human experience - most of us have experienced some form of trauma (such as the pandemic)
- This understanding of our customers as individuals helps us ensure we communicate in meaningful and inclusive ways (and solve their problems)
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Learn more about Kat at: https://www.radicalcustomerexperience.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 17 Nov 2023 - 26min - 145 - 145: 10 Effective Team and Customer Communication Strategies
In this episode I share 5 strategies for effective team and customer communication - and the benefits you can expect if you execute properly and consistently.
Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/
- Prioritize active listening with both your customers and your team - Personalize your communication style to the moment and the person - Allow for easy ways to share feedback from both customers and employees with you and your company
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 05 Nov 2023 - 19min - 144 - 144: Spooktacular Leadership Lessons From Halloween
In this episode we discuss 5 leadership lessons from Halloween. I know this week is a bit tougue in cheek, but give it a listen, you just might learn something fun to make you a better leader.
Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/
- Halloween is about transformation, so embrace change and adapt - Halloween corn mazes and escape rooms rely on communication, and so does your team - The best horror movies have heroes who solve problems, so teach your team to be great problem solvers
- Trick or treaters are masters of teamwork, so learn from them and bring the idea of supporting each other to the team
- Much as party-goers wear many different costumes on Halloween, leaders must wear many hats to inspire their teams
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Learn more about Jonathon at: https://www.emergeagency.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 27 Oct 2023 - 21min - 143 - 143: Leading Digital Product Strategy and Transformation with Jonathon Hensley
In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulting firm.
Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/
- CX is the cumulative effect of the interactions we have with a brand - Building a common language with stakeholders helps ensure you stay on the same page - Product roadmaps ensure alignment and shared priorities across the organization
- This is your week to own Customer Experience and springboard into delivering amazing hospitality for your guests well into the future.
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Learn more about Jonathon at: https://www.emergeagency.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 14 Oct 2023 - 30min - 142 - 142: Getting the Most Out of Customer Service Week (and CX Day)
In this episode, we talk about upcoming Customer Service Week and CX Day.
Link to my latest virtual hospitality program: http://6canons.com/
- Customer Service Week is the first full week of October by presidential procolmation. - CX Day is on October 3rd - Good CX delivers better outcomes for customes, clients, and employees
- This is your week to own Customer Experience and springboard into delivering amazing hospitality for your guests well into the future.
It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 01 Oct 2023 - 17min - 141 - 141: 5 Step Framework to Protect Quality and Experience
In this episode, we talk about quality and how to protect it in your business.
Link to my latest virtual hospitality program: http://6canons.com/
- We discuss 3 businesses who are testing new CX strateies in the marketplace - Quality takes an intentional approach to ensure daily execution. This is fueled by front line employees and their leaders. - 5 steps to maintaing quality in your business
It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Tue, 19 Sep 2023 - 19min - 140 - 140 Leadership Mindset for Growth With James Saliba
In this episode, we welcome James Saliba into the studio to discuss leadeship and Customer + Employee Experience.
- When establishing your CX strategy, you have to understand your customers and what they need
- Leadership strategy is a bridge. You must know where you are and where you are trying to go to plot a course.
- Giving your team a safe place to fail can help employees learn and understand how to move forward
It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.
SHOW LINKS: https://jamessaliba.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 09 Sep 2023 - 27min - 139 - 139: Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales)
In this episode, I talk about customer journey mapping and making things easy for your customers. This is vital to retain customers as the economy cools and customers make purchasing decisions to deal with inflation.
- You must look at the customer journey from their point of view - Look at the key touchpoints and ensure that you remove friction from each service moment - Ensure you involve key stakeholders within your organization in the journey mapping processIt's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 26 Aug 2023 - 23min - 138 - 138: My Journey Through the Healthcare System and Patient Experience
In this episode, I talk about my journey through the healthcare space. Here are some of my takeaways from my two weeks in the hospital from a PX perspective.
- Cross communication is an important, and lacking piece, of the healthcare market
- From a patient perspective, the amazing empathy from nurses, dining services, and patient transport made all the difference in my recovery
- Prioritize the privacy and dignity of patients at all turns
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 11 Aug 2023 - 24min - 137 - 137: 5 Leadership Lessons From Independence Day
In this episode, I discuss Independence Day and what we can all learn as leaders from the example of our Founding Fathers.
Vision Courage Collaboration Effective Communication Embracing ChangeIt's time for the great service comeback!
Book time to chat with Tony Johnson: https://calendly.com/thetonyjohnson/15-minute-strategy-and-consultation
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 30 Jun 2023 - 22min - 136 - 136: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith
In this episode, we welcome Lisa J. Smith of Smith Co. into the studio to talk about B2B sales.
Great leaders not only inspire, but they have your back when things get tough Great sales leaders build diverse, independent thinking teams Great sales leaders help their clients arrive at the right decisions together You are likely not a commodity, so make sure you are framing your valueIt's time for the great service comeback!
Learn More Here: https://www.smithcous.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 10 Jun 2023 - 23min - 135 - 135: Memorial Day and the Spirit of Service
In this episode, we share our gratitude for those who served and sacrified this Memorial Day. Thank you.
Here are some lessons we can learn from Memorial Day:
Great leaders lead with integrity, honesty, and transparency Effective leaders prioritize the experiences of their teams and their customers Innovative leaders have the courage to try new things and get organziational buy inIt's time for the great service comeback!
Ready to chat? Book time with Tony here: https://calendly.com/thetonyjohnson/15-minute-strategy-and-consultation
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 28 May 2023 - 18min - 134 - 134: Does Your Technology Delight or Aggravate Your Customers?
In this episode, I discuss the power of technology to drive superior customer experiences.
Technology must fit together to create an omnichannel experience Great technology enables employees to focus on higher value tasks with guests Technology also allows customers to self-serve with reduced frictionIt's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 13 May 2023 - 19min - 133 - 133: Customer Experience Is Your Recession Plan
In this episode, we talk about using customer experience as a differentiator in your market to grow your sales
Take a step back and look at your customer journey to find friction points you can smooth out Ensure your employee training enables and empowers your team Listen to your customers through surveys to find out what they want and then take actionIt's time for THE GREAT SERVICE COMEBACK!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 30 Apr 2023 - 20min - 132 - 132: Building Experiences + Relationships Through Empathy
In this episode, we talk about the power of empathy and understanding to build relationships and drive personalization. This is key to employee and cusomter experiences.
Empathy is about understanding, not agreement When you look at things from other's perspective, it helps you undersatnd their needs and wants You can develop your empathy by focusing on active listening and understanding your own emotions (devleoping your EQ)It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 15 Apr 2023 - 17min - 131 - 131: Leading Teams To Deliver Exceptional CX with Steve DiGioia
In this episode, we invite Steve DiGioia into the studio to talk CX.
- Leadership isn't about position, it's about influence and impact
- Be specific with your recognition
- Make sure that you work to train and empower your new managers It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 31 Mar 2023 - 32min - 130 - 130: Employee Experience Is Rocket Fuel for Customer Experience
In this episode, I talk about how great employee experience is the catalyst for great customer experience.
- Focus on your leadership behaviors and the traits you model
- Ensure robust communication, including preshift huddles
- Take the time to get to know your team beyond the daily work
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 18 Mar 2023 - 19min - 129 - 129: How Personalization Will WOW Your Customers and Grow Your Sales
In this episode we talk about delivering personalized experiences that feel "just for them" to your clients, customers, guests, and consumers.
Loyalty apps are re-evaluating the amount of engagement needed from guests to earn milestones and freebies Brands like Netflix, Starbucks, Ritz Carlton, and Amazon find ways to personalize service each day Create customer avatars or personae to understand your customer base and what matters to them Train your team to recognize the various customer types and take action to serve them in a personalized and friendly waysIt's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 04 Mar 2023 - 24min - 128 - 128: Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally
In this episode, we welcome Barbara Boden and Ann McNally into the studio to talk about data, insights, vendor relationships, and moving from insights to action. They have also created a new tool called Criterion, which is a membership driven platform to find information on questions leaders have about their business and specific topics.
- The best organizations use data to make decisions and prioritize resources.
- Work with your contract partners to connect your cultures in a meaningful way.
- Just getting the data isn't enough - share the information widely to harness the brainpower of your organization.
- Don't let data rot in a desk drawer, you must take action on what you learn to improve your business.
- In times of uncertainty, data keeps the focus where it matters most.
Links From The Show:
https://www.4xi360.com/criterion
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 26 Feb 2023 - 30min - 127 - 127: Developing Customer Relationships With Janyelle Milton
In this episode, I we welcome Janyelle Milton, founder of J Marie Premium Sneakers, into the studio.
- Keep the customer lines of communication open Focus on building relationships with your customers and clients Keep an insane focus on quality and craftsmanship - and stick with your vision
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Check Out Janyelle's Information: https://www.jmariepremiumsneakers.com/
Music: http://www.bensound.com
Sun, 19 Feb 2023 - 19min - 126 - 126: ChatGPT: Way Less Scary Than Skynet or the Matrix
In this episode, I discuss the future of chat most notably the new ChatGPT conversational language model.
- ChatGPT is extremely user friendly and easy to use
- Great AI allows employees to focus on higher value tasks
- AI and chatbots are a part of a holistic omnichannel experience where everything fits together neatly.
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 11 Feb 2023 - 18min - 125 - 125: Sustaining High Performance and Employee Well Being With Brandi Olson
In this episode, I welcome Brandi Olson into the studio. We talk about experience, work, and her latest book Real Flow.
- How to work hard, with ease - the idea of flow
- How to do less, but with intention
- Well being and high performance are critical to success
It's time for the great service comeback!
Learn more about Brandi at: https://realworkdone.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 27 Jan 2023 - 28min - 124 - 124: Recruiting and Retaining Powerhouse Teams in 2023
In this episode, I talk about the key employee experience trends for 2023. If you want to recruit, retain, and develop a world class team follow these key moves:
- Ensure you are competitive with wage relative to your market
- Ensure flexibility however you can with hours, schedule, and remote work
- Communicate with intentionality and transparency
- Focus on developing your team every day, even if for just a few minutes
Learn more here: https://www.igniteyourservice.com/post/why-celebrate-your-team
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 14 Jan 2023 - 29min - 123 - 123: Customer Experience Trends for 2023
In this episode, I talk about the trends you need to prioritize going into 2023 when it comes to Customer Experience (CX).
- Prioritize your Employee Experience (EX)
- You will need to demonstrate ROI for your Customer Experience (CX) efforts
- Your customers demand even more personalized experiences
- Digital Experiences (DX) will matter more than ever before
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 02 Jan 2023 - 25min - 122 - 122: The Ghosts of CX Past, Present, and Future
In this episode, I talk about the classic tale A Christmas Carol and how you can apply the lessons of christmas past, present, and future to improve your overall customer experience and grow your business.
- What can you learn from your customers and their commentary?
- Where are you now and what matters most going into the future (to your customers and employees)?
- What does the future look like based on the lessons you've learned and the feedback you've received from your guests and your team?
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Tue, 20 Dec 2022 - 21min - 121 - 121: Helping Teams Do Their Best Work With Gustavo Razzetti
In this episode, we welcome Gustavo Razzetti into the studio to discuss creating a Fearless Culture where people can do the best work of their lives. Great work leads to happier people, both employees and customers.
- Great CX is about understanding the right amount of "touch" to give - not too much and not too little
- Culture is about behaviors and leaders must model those behaviors
- Flexibility is key to employee satisfaction and creating a great workplace environment
Learn more about Gustavo at https://www.fearlessculture.design/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 10 Dec 2022 - 20min - 120 - 120: Bring the Thankfulness and Dump the Excuses
In this episode, I talk about gratitude and moving on from excuses in the new year. Happy Thanksgiving to you all!
- This is an amazing time to show gratitude to your customers, employees, and your family
- Small gestures, like giving away a turkey, still have value when coupled with a robsut recognition program
- As we move into new year, dump the excuses about why something can't be done and embrace the spirit of possibilities
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 19 Nov 2022 - 20min - 119 - 119: Building Trust by Delivering on Your Brand Promise With Jason Bradshaw
In this episode, I talk about the 3 principles to creating a customer focused culture.
- Great companies reduce gap between expectations and realty when it comes to customer service
- You can create raving fans by adding value and connections with customers before and after the sale
- When you deliver on your promise consistently and honestly, you will build trust with your customers
- Minimize pain to your employees so they pass that ease along to customers
Learn more about Jason at https://www.jasonsbradshaw.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 13 Nov 2022 - 37min - 118 - 118: What Halloween Horror Nights Taught Me About Customer Price and Value Perception
This week I share what I learned about price, value, and buying preferences from Universal Studios Orlando's Halloween Horror Nights.
- They are transparent about pricing and what you get for each level
- They compare each level and make it easy to understand what you are purchasing
- They live up to their commitments and deliver (mostly) on their promise for the RIP Experience.
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 29 Oct 2022 - 16min - 117 - 117: A Proven Service Recovery Model When Things Go Wrong
In this episode, I share a bit about the current state of customer service in the market, particularly with Disney here in Central Florida. I also share my proven method of service recovery and issue resolution.
- Listen and Empathize with your customers when there is a probelm
- Empathize and Aplogize or Acknoledge the problem
- Resolve the issue and Notify leadership so that the solution is scaled and the issue is not repeated
It's time for the great service comeback!
https://www.igniteyourservice.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 15 Oct 2022 - 19min - 116 - 116: 10 Customer Experience Rules For Business Success
In this episode, I share my 10 Customer Service Rules. Keep these in mind as you develop your CX strategies and programs.
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 02 Oct 2022 - 22min - 115 - 115: Are You Recession-Proofing Your Business Through Customer Experience?
In this episode, I talk about how to use the Experience Standards to ensure your business grows during the recession.
- Use Customer Experience (CX) as a differentiator
- Keep quality and value in mind as you set prices and offer services
- As you collect feedback, make sure your customers know how you are using their comments to improve service for them
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 25 Sep 2022 - 21min - 114 - 114: Company Culture = Values + Behaviors With Jess Podgajny
In this episode, we invite Jess Podgajny into the studio to talk about employee engagement and company brand.
- Personalization is key both in customer and employee experience
- Teams want to feel like what they do each day contributes and has meaning
- Empathetic leadership is key to listening and understanding employee needs, which will drive retention
- Culture is a combination of values and behaviors that create your employer brand to attract great talent
Learn more at: https://www.hellolluna.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 11 Sep 2022 - 21min - 113 - 113: The Lie Behind Quiet Quitting
In this episode, we talk about quiet quitting, the great resignation, and employee ghosting - and what to do about it.
- Employees are pushing back on the idea of doing the work of 3 people and going above and beyond every moment of the day
- Employee retention begins with communicating expectations and performance
- Creating a culture through great training and recognition will help you cultivate employee advocacy and loyalty
- Great employee engagement drives superior business and service outcomes
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 02 Sep 2022 - 23min - 112 - 112: Turning Spaces Into Places Where People Want to Be - A Conversation With Tony Johnson and Simon Elliot
In this episode, Simon Elliot and I discuss the future of experience, workplace, and real estate.
- The best solutions solve problems customer haven't even thought about yet
- Customer are more comfortable making purchases at arms length, so giving them reasons to come to brick and mortar spaces will be key
- When you think of workpalce experience as a product, you can turn spaces into places where people choose to be, rather than where they have to be
Learn More: https://www.4xiconsulting.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to customer engagement. Tony has spoken to government agencies, universities, travel leaders, and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 21 Aug 2022 - 34min - 111 - 111: Defining Intentional Service Behaviors
In this episode, I talk about breaking your customer service strategy down into behaviors you can train, measure, and coach on each day.
- Make sure you have an intentional steps of service plan for your team
- Take action on your Voice of the Customer (VOC) information
- The details of your business and website tell a story about your brand and customer focus
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 13 Aug 2022 - 17min - 110 - 110: Embracing Significant Leadership With Lauren Schieffer
In this episode, I invite Lauren Schieffer, CSP into the studio to talk about leading with significance. Great leadership is a catalyst for employee experince, which is a multiplier for amazing customer experiences.
- Great customer journeys begin with communication
- Leading with significance is about how many lives you can touch and influence positively
- Great leaders elevate the results of others throughout the organization
It's time for the great service comeback!
Contacting Lauren:
Text "significance" to 411321 to get her whitepaper
https://laurenschieffer.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 06 Aug 2022 - 28min - 109 - 109: The Business Case for Vacation and Unplugging
As I head off on my first vacation in over a year, I want to share the power of unplugging, unwinding, and dreaming. Take your vacation time and use it to drive business results.
- Vacation is great for your health and mental health
- Getting away makes you more creative
- Taking time off makes you a better leader and more productive.
Take some time for yourself today - it's time for your comeback.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 25 Jul 2022 - 21min - 108 - 108: Recruiting and Retaining 5 Star Employees With Heenle Turner
In this episode, I welcome Heenle Turner into the studio to talk about people, employee experience, and retention.
- Great customer experiences are personalized and don't feel cookie cutter
- Leaders often struggle to have uncomfortable conversations, but that is a key to improving performance and communication
- When you have a team of 5 start employees they will recruit more great talent for you
- Transparency and flexibility are the key attributes of employers of choice
Hhttps://www.5staremployees.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 16 Jul 2022 - 22min - 107 - 107: 4 Leadership and Service Lessons From Independence Day
We can learn so much from our Founding Fathers when it comes to leadership - particulalry from John Adams.
Remember that great leadership fuels great employee experiences, which inspires hospitality and customer experience.
- Believe deeply in your values
- Be passionate
- Value your family
- Beware jealousy and workplace politics
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 03 Jul 2022 - 17min - 106 - 106: Finding Your Leadership Why With Dustin Dale
In this episode, I welcome Dustin Dale into the studio to discuss leadership and service.
- The best customer experiences are transparent and straightforward
- Great communicators tailor their messages to their employees to drive understanding
- If you want to improve your recruitment and retention you must dig into what is causing people to leave
- The pandemic shifted our mindset into more of a me focus rather than a team focus
It's time for the great service comeback!
Visit Dustin: https://www.beyondeveryhorizon.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 26 Jun 2022 - 25min - 105 - 105: What to Do When You Are Short Staffed
In this episode, I talk about protecting the customer + guest experience, even when you are short staffed.
- Protect your team experience
- Lean into tech
- All hands on deck
- Focus on high value products, services, and customers
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 18 Jun 2022 - 17min - 104 - 104: Dreams, Goals, and Growth With Dane Espegard
In this episode, I welcome Dane Espegard into the studio.
- The best service ensures that customers feel heard at every turn
- Shooting for progress rather than perfection is a key way to focus on continuous improvement
- Stretch goals are great ways to move beyond what we think of as possible
- Taking the time to dream helps elicit passion and big ideas (and small important ones)
https://daneespegard.com/freegift/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 06 Jun 2022 - 25min - 103 - 103: Leadership Lessons From Memorial Day
In this episode I want to extend the deepest and truest gratitude for those who served and sacrificed on this Memorial Day Weekend.
Thank you.
What can we learn?
- Appreciation Matters
- Leadership Matters
- Training Matters
- Dedication Matters
It's time for your service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 28 May 2022 - 17min - 102 - 102: Helping Employees Understand Their Purpose (and retain them) With Laurie Sudbrink
In this episode, I speak with Laurie Sudbrink about engaging, retaining, and maximizing employee performance.
- Are you putting your employees first so they are enabled to serve customers? Constructive feedback and performance management go best when you start with a positive intent Communicate how each individual contributes to the mission and vision Great onboarding is about connection and reaching out before day one
Visit Laurie at: https://www.lauriesudbrink.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 20 May 2022 - 28min - 101 - 101: Leadership Lessons From Harry Potter
In this episode, I share the leadership lessons we can learn from Harry Potter and how to bring to life in your daily work.
- Managerial Courage Matters
- Optimism is an attractive leadership leadership trait
- Teams want to work for leaders with great character
- You can't lead alone - it takes a team
- Take the time build relationships
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 06 May 2022 - 21min - 100 - 100: Celebrating 100 Episodes and Sharing What We've Learned Along the Way
This episode is #100.
In this episode I share:
- The top five listener episodes
- My favorite episodes
- Lessons learned over the last 100 episodes
- The consulting journey
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 15 Apr 2022 - 27min - 99 - 99: Building a Culture of Customer Focus + Employee Retention With Jodie Jansen
Building teams with resilience, flexibility, positivity, and kindness
In this episode, I invite Jodie Jansen into the studio to talk about customers success and loyalty.
- Understand why customers need technology - or any product
- Great relationships are fueled by accountability on both sides
- Customer health is an indicator of growth
- Internally being crystal clear about expectations and responsibilities
- Push your team to know the "why" behind the work
- Use your own technology or software to understand your customer's journey and potential friction points
It's time for the great service comeback!
Here are the links that Jodie shared:
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 08 Apr 2022 - 25min - 98 - 98: The 5 Customer + Employee Experience Guidelines
In this episode, I talk about the 5 customer and employee experience guidelines. These will enable your team to deliver amazing service for your customers, guests, and consumers - and lead to increased loyalty and revenue.
- Safety
- Hospitality
- Quality
- Simplicity
- Inclusivity
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 26 Mar 2022 - 17min - 97 - 97: Technology and Innovation That Truly Solves Problems with Mouli Chandramouli
In this episode, I invite Mouli Chandramouli of Zan Compute into the studio to discuss technology, innovation, and customer focus.
- Great customer experience is about solving real world problems
- When deploying technology solutions pre-planning is crucial to success and ease of use
- Make sure that your customers truly understand how to use your products for maximum benefit
Learn More About Zan Compute: https://www.zancompute.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 19 Mar 2022 - 30min - 96 - 96: Do You Understand Your Customers or Just Think You Do?
In this episode, we dive into the fundamentals of understanding your customers and acting on feedback:
- Ask questions of those who love your business and those who have left you
- Engage your employees to find out what customers are saying
- Remember every customer comes with Problems, Wants, and Emotions - solving them is paramount to success
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 13 Mar 2022 - 17min - 95 - 95: Creating High Performing Teams Who Provide Amazing Customer Experiences With Emily Ransone
In this episode, we welcome Emily Ransone into the studio to talk about communication and engagement.
- Customer Service is very much about listening
- Understand yourself first to lead your team more effectively
- Learn if you are a Driver, Expressive, Analytical, or Amiable
- Interview for your core values when hiring talent
https://growthjunkiesunite.com/
You can reach Emily at efransone@gmail.com
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Tue, 01 Mar 2022 - 30min - 94 - 94: Your Employees Probably Hate Your Training and What To Do About It
Let's talk about how to utilize training to empower your team to deliver great customer experiences and build loyalty:
- Start with the goal in mind - what do you want them to remember?
- Presentations must be story telling driven and engaging
-Use great video content to scale information
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Visit 4xi Consulting at: https://www.4xiconsulting.com/
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 18 Feb 2022 - 24min - 93 - 93: Creating Value for Clients to Grow Long Term Relationships With Simon Elliot and Ed Snowden
In this episode, I welcome Simon Elliot and Ed Snowden from 4xi Global Consulting and Solutions into the studio. They are the co-authors of the True North Strategic Partnership Strategy.
- Partnerships must be a journey together Relationships should be mutually beneficial Building value is ongoing an commitment to your client's success and what is valuable for them A huge danger of long term relationships is complacency and honest self reflection can help combat that
It's time for the great service comeback!
Learn More: https://www.4xiconsulting.com/truenorth
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Music: http://www.bensound.com
Fri, 04 Feb 2022 - 30min - 92 - 92: Remote Strategies That Drive CX Success and Employee Engagement With Tim Mobley
In this episode, I interview Tim Mobley about remote teams and fractional work.
- Great brands know what they are trying to achieve and how they are going to get there Outsourcing is a great way to remain focused on your core competencies Clear, focused deliverables leads to great results with outsourcing Performance management must be objective to be impactful
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 24 Jan 2022 - 26min - 91 - 91: What Value Do You Bring To Your Customers?
In this episode, I talk about understanding your customers and your organization to bring the best value to those you serve.
What problem do you solve?
Why should your customers care?
How will you communicate your value?
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 16 Jan 2022 - 15min - 90 - 90: Building Strong Teams With a Customer Focus With Janet Fouts
In this episode, I welcome Janet Fouts into the studio to talk about employee engagement, service, and culture.
- Everything we do as a leader is about bringing the team together Focus on finding your teams strengths Pausing and listening are cornerstones of creating a conscious culture When managing remote teams, focus on connection and productivity rather than what hours they are working
Learn more about Janet at https://janetfouts.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 08 Jan 2022 - 22min - 89 - 89: What Your Customers Want In 2022
In this episode, I discuss how to own the customer experience and beat your competition in 2022.
1. People are the priority
2. Work through supply chain issues
3. Make customers feel a familiar experience
4. Shore up your digital accessibility
5. Take action, don't just talk about it
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 01 Jan 2022 - 20min - 88 - 88: Are You Listening to Your Customers and Acting On Your VOC Data?
In this episode, I will share my approach to customer data, feedback, and action
1. Front line managers need quick access to real-time data
2. Don't neglect customer verbatim comments
3. Taking action on what you hear will take a disciplined and intentional approach to execution
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 17 Dec 2021 - 22min - 87 - 87: Technology That Improves Employee + Occupant Experience With Junaith Shahabdeen and Sri Sridharan
In this episode, we speak to the team at Zan Compute about how they are using technology to make the lives of employees, building occupants, and visitors better (and safer) through their innovative technology.
- Understand the pain points and provide the right solutions for your customers and clients The best technology enables users while being flexible enough to meet their needs Clean and safe environments are the number one priority to returning employees and visitors Validation and seamless integration will be important uses for evolving tech within building operations Successful businesses take the time to learn their marketplace and stay informed
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 05 Dec 2021 - 29min - 86 - 86: What Thanksgiving Teaches Us About Customer Service
Happy Thanksgiving! In this episode I share the top things we can learn from the first Thanksgiving (and the holiday in general) to make your life better and grow your business
1. Now is the time to reach out and deepen relationships
2. Innovate in the spirit of adaptability and creativity
3. Re-dedicate yourself to gratitude and the celebration of successes at work and in your life
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 21 Nov 2021 - 20min - 85 - 85: Retaining Customers and Developing Relationships With Ed Snowden
In this episode, I interview Ed Snowden, executive sales leader, about cultivating and retaining customers and clients.
- Listening to your clients will help you understand their unmet needs and how you can help them. You must be able to simply articulate your vision and value you bring to your customers and clients You must bring likeability and credibility to the sales process to be successful Offering proof points about successes and ROI will help you showcase your value to drive retention
Contact Ed at https://www.4xiconsulting.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 13 Nov 2021 - 29min - 84 - 84: Creating a Culture of Intentional Hospitality
In this episode, I talk about how to be intentional with your hospitality strategy and execute it across your organization.
1. Lead with "yes"
2. Engage with empathy
3. Accelerate behaviors
4. Celebrate the win
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 06 Nov 2021 - 17min - 83 - 83: Acquiring and Keeping Customers Through Impactful Marketing With Raul Galera
In this episode, Raul Galera joins us to discuss marketing and referrals.
- Your front line employees are the face of your organization People want to share recommendations with friends and family to be helpful Start with your customer in mind and a clear post-purchase path If you recommend a product or service you are putting your name on the line Referral and affiliate marketing can help you reduce your customer acquisition costs
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 29 Oct 2021 - 26min - 82 - 82: Why Great Service Grows Sales
In this episode, I talk about the 3 ways great customer experience can fuel your growth:
- Happy customers spend more Satisfied customers will recommend you Retaining customers is cheaper than finding new ones
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Tue, 19 Oct 2021 - 20min - 81 - 81: What Haunted Houses Teach Us About Customer Experience
In this episode, I share how Halloween Horror Nights at Universal Studios hit all the right notes for CX this season.
- Amazing Details Seamless Customer Journey Prioritizing Safety Sales Building Opportunities
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 11 Oct 2021 - 19min - 80 - 80: Understanding Your Priorities and Commitments With Garland Vance
Great leaders maximize their time and put that time to great use within their businesses.
You have to begin by committing to remove or delegate away tasks that sap time and energy Understand when to say no in your life and business (not to your guests) Understand that you can't continuously chase "more" in your lifeVisit https://www.killbusy.com/ for a copy of Garland's book.
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 02 Oct 2021 - 28min - 79 - 79: Are You Ready For Customer Service Week?
In this episode, I will share tips for maximizing the impact of Customer Service Week. CX week is the first week of October and CX day is October 5.
- Keep it simple
- Create company wide awareness
- Make it memorable through storytelling
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 27 Sep 2021 - 18min - 78 - 78: Don’t Hire Your Customer Experience Leader Until You Hear This
No matter what title you give your CX leader, here are the best tips to recruit and select the right person.
- Invest in the right person in terms of salary, level of authority, and cultural fit Select a CX professional who has spent time in operations and leading teams Choose a leader who understands that results matter and feels responsible for deployment and ROI
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 20 Sep 2021 - 17min - 77 - 77: Labor Day Is a Time to Celebrate Your Teams - Don't Waste It
Labor day is the time to ensure your team feels celebrated and enabled.
- Communication will drive understanding Training enables execution Recognition reinforces behaviors
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 04 Sep 2021 - 15min - 76 - 76: 5 Keys To Great Employee Training
In this episode, I talk about the keys to creating a world class training program for your customer experience.
- Start with the end in mind Focus on behaviors Design content for all learning styles Recognize and celebrate those who perform well after training
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 28 Aug 2021 - 20min - 75 - 75: Creating Value Based Member and Donor Experiences With Monica Sakurai and Kalley Dunn
In this episode, I interview the dynamic duo at AmFund about creating amazing donor and member experiences:
- Set expectations through clear communication Sharing the "why" and the mission makes membership and giving meaningful When donors feel included in the successes it gives their donations value Ask donors why they give and what success looks like for them Find ways to emotionally connect with your donors to deepen relationships
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 23 Aug 2021 - 27min - 74 - 74: 7 Pieces of a Great Guest Experience
In this episode, I talk about the 7 pieces of providing amazing customer experiences for your clients and customers.
- Safety Service Urgency Execution Memories Expectation Inclusiveness
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Mon, 16 Aug 2021 - 19min - 73 - 73: Leadership and Employee Experience In Remote Site Operations With Peter Roles
In this episode, I talk to Peter Roles of 4xi Consulting about the challenges of employee engagement and delivering quality in remote locations.
- Staff in a remote location are looking for a satisfying meal, comfortable lodging, and clean uniforms to help fuel their work. Leveraging technology in the field is a fantastic way to keep teams connected to their families - which is important to their overall mindset Supply chain is crucial to delivering services within the remote site environment Even the smallest special events can motivate employees Community connectivity matters to ensure you mesh well in the local environment
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 06 Aug 2021 - 29min - 72 - 72: Fueling Trust and Relationships Through Communication
In this episode, I talk about the importance of communication in today's service environment.
1. Great communication is needed both with your teams and your guests, clients, and consumers.
2. With so many people being cooped up for so long during the pandemic, people have forgotten how to relate to one another
3. The fundamentals of body language, positivity, and relationship building will continue to help you build trust and loyalty.
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 30 Jul 2021 - 17min - 71 - 71: Empowering Employees Through Well-Deployed Technology With Bennett Bennett
In this episode, I interview Bennett Bennett from Mashgin about technology, deployment, and customer self service:
- Educating customer is key to removing the mystery from technology and empowering users
- Infrastructure must be a consideration of any organizational improvements, including technology
- Self service is about providing options - so ensure that customers have a path that makes sense for them
- Enabling self service frees up employees for higher value tasks, such as guest engagement and stocking shelves
It's time for the great service comeback!
blog.mashgin.comTony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 23 Jul 2021 - 30min - 70 - 70: Are You Owning Your Dirt?
In this episode, I talk about how to tour your locations and take action to coach your team in the moment
- You can't lead your team from your office You have to walk your locations and tour with purpose Make sure your team is in the right roles at the right time in the right place
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 16 Jul 2021 - 16min - 69 - 69: Leadership and Hospitality Lessons From the Fourth of July
In this episode, I discuss the importance of tradition and the leadership lessons we can learn from our founding fathers.
The 4th of July teaches us the power of ritual and culture, as well as the inspirational leadership of John Adams.
-Be passionate
-Know what you stand for
-Beware jealously
-Value Family
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 03 Jul 2021 - 17min - 68 - 68: Winning Digital Customer Experiences with Howard Tiersky
In this episode, Howard Tiersky joins us to discuss digital customer experiences:
- Understanding what you customers is trying to accomplish is the best place to start. To enable hyper-convenience in digital, you must push back on those who say processes can't be simplified The pandemic has advanced the work-from-home strategy for most organizations as well as telehealth applications Observing customers using your technology from their point of view is one of the best ways to get direct feedback
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter: https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok: https://vm.tiktok.com/owrTbL/ Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 25 Jun 2021 - 33min - 67 - 67: Are You Struggling To Attract Talent?
It is easy to make excuses about why you aren't attracting and retaining talent. But have you really examined your employee experience and leadership behaviors?
In this episode we discuss how safety, hospitality, quality, simplicity, and inclusivity can be turned inward on your teams to inspire them to care for customers and stay with your organization.
https://www.igniteyourservice.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 18 Jun 2021 - 18min - 66 - 66: The Foundations of Your Customer Focused Culture
Over a lifetime of leadership in large and diverse organizations, I've established a foundation of CX culture. The bedrock of your customer experience must be based upon:
-Service Success
-Leadership Success
-Team Success
-Executional Success
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 06 Jun 2021 - 13min - 65 - 65: How Will You Bring Your Customer Experience Strategy to Life?
Let's talk about your customer experience strategy - How can teach and empower your team to deliver on your vision?
- Create a customer journey framework Train behavioral steps of service Agree on shared commitments Empower to deliver service recovery
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 29 May 2021 - 18min - 64 - 64: Why Now Is the Time to Hire a Customer Experience Officer
In this episode, I talk about the 3 reasons why you should have a Customer Experience Officer in your organization.
- They are experts at busting down silos They keep the focus on the customer They can champion the strategic and the tactical at the same time
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sun, 23 May 2021 - 18min - 63 - 63: Creating Amazing Experiences in Non-Profit Organizations with Stephanie Hoskins
In this episode, I talk to marketing expert Stephanie Hoskins of Good-Intents Marketing.
- Answer questions for customers before they even know they have them It's not about what you have to sell, it's what your customers need Now is the time to make your donors feel extra special Personalize your gratitude with hand written and customized notes (sent through the mail) Don't be afraid to segment your data and speak to your different personas individually through marketing
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 14 May 2021 - 25min - 62 - 62: The Circle of Leadership Excellence
In this episode, I talk about the STEERS model of Leadership:
- Leadership is an everyday activity Selecting the right team is about attitude and culture Engage teams through recognition and communication Sustain results through validation
https://www.igniteyourservice.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 30 Apr 2021 - 21min - 61 - 61. Creating Streamlined and Engaging Online Experiences With Jeremy Parker
In this episode Jeremy Parker from Swag.com joins us to talk about marketing, promotion, and e-commerce.
- Taking ownership for the customer experience (both good and bad) is key Being customer obsessed helps keep the customer at the forefront of everything the company does Marketing gamification highlights your brand and makes the buying process engaging for customers Make the buying process simple and look at the process from the customer's point of view Automation is the next step in online purchasing
Visit us at https://www.igniteyourservice.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 23 Apr 2021 - 26min - 60 - 60: 5 Pandemic Service Adaptations That Have Become Price of Entry
In this episode, I talk about the 5 ways you may have adapted service for your customers that they will expect you to keep post pandemic.
You can get the huddle communication tool free here: https://www.igniteyourservice.com/huddle
- Health and safety standards Easy cancellations and changes Virtual solutions "Just for me" service Pick up, delivery, and mobile
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Sat, 17 Apr 2021 - 18min - 59 - 59: Are You Listening To Your Team?
In this episode I discuss the best ways to hear and engage your teams for success:
-Employee Surveys
-Town Hall Meetings
-Employee Net Promoter Scores
-Sharing results with employees
Get the free huddle form: https://www.igniteyourservice.com/huddle
Get the Free Employee Engagement Worksheet: https://www.igniteyourservice.com/coaching
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 09 Apr 2021 - 20min - 58 - 58: Great Leaders Ask the Best Questions
In this episode, I talk about how leadership curiosity can help you understand employee and customer experiences in your business.
1. Ask Lots of Questions
2. Don't play "gotcha"
3. Show genuine curiosity in others
4. Hone your BS meter
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 02 Apr 2021 - 14min - 57 - 57: Building Collaboration Through the Future of Workplace Design with Barbara Boden
In this episode, I interview Barbara Boden about the future of the workplace, employee experience, and amenities.
- Health and safety will dominate the needs of employees in all aspects of their workplace experience Food is heart of all amenities - it is the place where employees gather and know it's okay to slow down to take a break Listen to employees to understand what they need - don't just assume, take the time to find out. Companies will have to win the war for talent in the future as the economy continues to restart
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Fri, 26 Mar 2021 - 26min
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