Hiscall Technology Podcast

President/CEO Gary Luffman and Chuck discuss a recent trip to Denver, CO for Mitel Next. They talk about Mitel news, timing in life, relationships, doing the right things, and Mitel news. Gary also makes an exciting Hiscall announcement.

Enjoy this conversation as we continue our series introducing our Sales Team. On this episode we are joined by veteran sales executives. We discuss relationships and handling rejection.

Enjoy this conversation as we continue our series introducing our Sales Team. This time Archibold, Ian, and Mike join us in the Studio C.

Enjoy this conversation with three of our sales team out of our Knoxville office. Around the table are many years of sales and technology experience. Diane, Gerard, and Scott join us to talk about sales. Listen to their heart and passions.

Prioritizing customer experience is a top priority today for business. Consistency in customer experience is a key factor. Consistency across different methods of communication can be challenging. On this episode, we are joined by Steve Jones from CallCorp to discuss delivering superior customer experiences through Contact Center as a Service (CCaaS).

It has been said that change brings opportunities. On this episode, Hiscall President & CEO Gary Luffman discusses changes and how the company has seized on opportunities for growth with new services and new employees. He also talks about getting quality leads to generate more revenue for the company.

On this special edition of the Hiscall Technology Podcast, we share a special message from Hiscall.

On this episode, meet Hiscall’s Sales Manager Terrence Bates. We discuss Kaizen, or good change, through continuous improvement and his goals for Hiscall sales.

On this episode of the Hiscall Technology Podcast, Chuck Culwell is joined by Hiscall President/CEO Gary Luffman to discuss ransomware. Gary shares his knowledge to protect your business and some action items should you be attacked.

On this episode of the Hiscall Technology Podcast, we highlight our upcoming webinar on Hiscall Cloud Services, titled ”Let Freedom Ring”. Discover how HCS improves business communications and saves you money.

The best security is proactive. Ava, a Motorola Solutions Company, provides open cloud-native video security to safeguard your people and assets. We discuss protecting your business and mission with Ava’s intelligent cloud-based video management system analyzing all your camera feeds for proactive notifications and operational insights.

Our guest for this episode is Peter from Brightmetrics. We discuss data analytics and reporting for unique and efficient insights to help you make good decisions.

Eaton joins us to explore 9 common power challenges addressed with Eaton Uninterruptible Power Supplies (UPS). Do you know the number one enemy to UPS batteries? Additional details can be found https://www.eaton.com/us/en-us/products/backup-power-ups-surge-it-power-distribution/backup-power-ups/9-common-power-problems.html

This episode of the podcast highlights several Mitel products leading up to our football themed webinar covering MiTeam Meetings, IP Desk Phones, MiContact Center Business, and Mitel integration with Microsoft Teams. Additional event details are available https://www.hiscall.com/webinar-be-a-part-of-a-winning-team-with-mitel-hiscall/

On this episode, Hiscall President & CEO Gary Luffman joins us to reflect on the successes of 2021 and anticipating 2022. He discusses business success in 2021, our new offering Hiscall Voice Connect, Security Cameras, and IP Paging.

On this episode of the podcast, we add video for the first time. Jabra recorded a video discussing their PanaCast Series video cameras. The portfolio of products is engineered to elevate your collaboration experience. Check out our video version of this podcast on our YouTube Channel: https://youtu.be/rxQ0nbShozc

On this episode, podcast host Chuck is joined by Chuck French of Mutare. Chuck explains STIR/SHAKEN in a way that helps make sense of the framework used to authenticate callers in real-time and identify illegal calls.

Bob Dylan sang “Times They Are A-Changin”. In technology, change is the about the only constant. Time is critical in a digital world. On this episode, Tom Ward joins us once again to discuss Sapling Synchronized Clock Systems.

We know light is good. Lighting is great, but when you combine lighting and network it is only getting better. The future of low voltage lighting is so bright, we’ve got to wear shades. On this episode we highlight a PoE lighting system.

Sound plays an essential role in our lives. Headset features and technologies continue to make significant advances allowing us to hear and be heard when communicating the many different ways we communicate these days. In this episode, Chuck Culwell describes some new headset features and functions.

Video is here to stay. Video meetings are the preferred method for distributed and remote teams to collaborate and staying in touch. On this episode, we are joined by Tina from Sangoma to review their 'Meet' Video Conference solution and best practices for video meetings to increase engagement.   Check out past HTP Episodes featuring Tina from Sangoma: Addressing the Office Fax - HTP Episode 025 Award-Winning Business Phone System - HTP Episode 006

The H.E.R.O program is Hiscall’s answer to the uncertainty of doing business when a crisis occurs.  H.E.R.O. (Hiscall Emergency Response Operations) encompasses Hiscall’s entire service infrastructure, mobilized to provide Hiscall customers with access to a level of service investment, responsiveness and expertise that will keep your business moving forward through an emergency situation.

SBC’s are more than SIP trunks. On this episode, Chuck has guests from ingate Systems to discuss Session Border Controllers. We define their role, when you need one, and options for deployment.

Session Initiation Protocol (SIP) has changed enterprise communications. On this episode, we discuss SIP and its use in business communications applications, desk phones, and SIP trunks.

Cyber threats come from within your organization and outside your organization. This episode looks at some of the cybersecurity’s bad actors and their motivations that drive them.

Cybercriminals use increasingly sophisticated techniques to trick and manipulate people to provide sensitive information, credentials, or access to network systems. On this episode we discuss some of the most common social engineering techniques used by cybercriminals.

Many companies come and go through the years. Reaching 25 years in business is worthy of a celebration. On this episode, Chuck is joined by Hiscall President and CEO to discuss 25 years in business, changing technologies, and moving forward.

The Hiscall Technology Podcast will continue bringing new content in 2021. As we wrap up 2020, here is a quick message from Chuck Culwell, our podcast host. Hiscall wishes you a safe and Merry Christmas.

With recent tornados disrupting businesses in middle Tennessee and Coronavirus impacting business around the world, implementing alternatives for working has become increasingly important to businesses. Extending business communications to work-at-home or remote workers is valuable for business continuity and disaster recovery. On this episode, our host Chuck Culwell discusses some of the options to keep employees communicating.

An interesting conversation with Tom Ward, Complex Applications Specialist at Hiscall. Tom is well versed in technologies across the industry. We celebrate his 2019 successes and interesting technologies that solve unique problems for customers, including UCaaS, CCaaS, and advancements in overhead paging. *Editor Note: Restaurant referenced in podcast episode is incorrectly called Moonbeams. Correct restaurant name is Moondance Grill.

FAX is one of the oldest communications technologies and still widely used today. On this episode, Tina Caudle discusses Sangoma's solution addressing FAX for modern communications networks. FAXstation is a cost effective, reliable, and secure FAX over IP (FoIP) solution.

If you take care of customers, the bottom line will take care of itself. Gary Luffman, President & CEO of Hiscall, is our guest on this episode. We discuss Hiscall's story from his vision to start a new business, its evolution, and plans for 2020.

Jim Sevier says, "Technology does not make things better. It only amplifies what is currently happening." Jim is coach and business consultant. His program "The Coachable" teaches navigating transitions and leveraging technology to be better. On this episode we discuss partnering for nirvana.

When it comes to business communications devices, one size does not fit all. While the desktop phone may remain the preferred device for business communications, softphone and mobile device usage is increasing. On this episode we explore recent findings related to device usage. Chuck also provides a quick recap of highlights of 2019 Hiscall Technology Podcast episodes.

BICSI certifications are very important to ensure your vendor is current and installing your infrastructure to current standards and codes. On this episode, we talk with Hiscall Director of Operations Lucas Luffman and Operations Manager Joseph Hines. Hiscall’s infrastructure department has become a big part of the business. In large part to the effort Lucas and Joseph have invested in growing the business.

After defining the Voice Spam problem in part 1 of this episode with Mutare, part 2 describes the technical details and requirements of the solution. We continue our conversation with Rich Quatrocchi on Mutare’s enterprise Spam Filter application.

Mutare Software joins us on this episode to discuss Mutare SPAM Filter. Part 1 of the conversation defines the problem and quantifies it in lost dollars, lost time, and lost productivity. For more details on Mutare SPAM Filter, check out their website. https://www.mutare.com/solutions/spam-filter

Chuck is joined by Hiscall Director of Sales to talk tech news. We talk state of Hiscall sales, Hiscall updates, and industry news, including Avaya and RingCentral partnership and new President & CEO at Mitel.

We continue to read the desk phone is on its way out for businesses. However, we continue to see the number of IP desk phones increasing. On this episode, Lenworth Gordon joins us from Mitel. We discuss the state of desk phones and exciting news for Mitel customers.

Devin Hunter, Regional Manager at SpinetiX, recently visited Hiscall. While at the office, he records this episode to discuss SpinetiX digital signage. Every business has stories to share and messages to communicate that better engage with customers, partners, and employees.

XM Fax makes sending and receiving faxes easy, secure, and reliable. On this episode we are joined by Rich Bott. Rich is Solution Architect Manager at XMedius. He shares years of experience and knowledge of the Fax industry and the best electronic fax service on the market.

In a third episode with Scansource CTO Greg Dixon, we discuss a third technology in digital transformation and business outcomes. Blockchain technologies are innovating rapidly and constantly evolving. In our previous episodes, Greg talked with us about IoT and AI.

Greg Dixon, CTO at Scansource, joins us to continue a discussion of some technologies behind Digital Transformation. This episode is a follow up to the first episode, "Scansource CTO on IOT".  On his 2nd appearance, Greg puts Artificial Intelligence (AI) in context for a digital era.

XMedius is a global leader in the field of enterprise communications solutions. XM Connect (formerly AVST CX-E) delivers enterprise-grade communications applications on-premises and cloud enabling businesses to benefit from secure and unified communications to improve individual and team productivity. On this episode, our guest is Tom Minifie, VP & GM, Voice Solutions at XMedius.

Fellow Hiscall team members Tiffany & Tony join Chuck for a preview of Hiscall’s 11th Hiscall Technology Showcase (HTS). HTS is an activity packed, 1-day educational event allowing attendees to experience technologies available for today’s business communications.  You will gain real value from the products and technology, hands-on demonstrations, and face-to-face meetings with product manufacturers. HTS is a free, yearly event you don’t want to miss! Enjoy listening to this episode and get more information at http://www.hiscall.com/hts.

On this episode, we discuss earning trust and saving money with Carrier Services that provide opportunities to make technology improvements. Patricia Terry is one of Hiscall's Account Consultants that continually leads her accounts to save money and implement technology enhancements. She leverages Hiscall's technical staff to discover where Hiscall can best help customers.

Chuck is joined by Steve Sentell. Steve is Contracts Manager at Hiscall. Chuck and Steve discuss highlights of new technologies and experiences from recent a recent trip to ISC West. ISC West is the largest security industry trade show in the United States.

Gary Luffman is President/CEO of Hiscall, Inc. He and his wife started Hiscall over two decades ago. He continues to lead the company in bringing innovative solutions and services that communicate tomorrow's business needs today.   On this episode, he and Chuck discuss an exciting announcement for Hiscall customers and prospects. Hiscall has developed an Unified Communications as a Service (UCaaS) offer for customers that want to move their communications to the cloud. Gary explains why Hiscall invested in the solution to differentiate from other offerings.   Additional information about Hiscall's Cloud Services is available at www.Hiscall.com

On this episode of the Hiscall Technology Podcast, Chuck Culwell provides detailed benefits of migrating from legacy ShoreTel releases to Mitel MiVoice Connect. In addition to benefits, he also reviews some important differences and considerations for the migration to MiVoice Connect. Finally, he reviews some high level processes to complete the migration.

On this episode, we discuss Digium Switchvox with Tina Caudle. Switchvox is Digium’s award-winning business phone system with all features included for every user.

Greg Dixon is Chief Technology Office at Scansource. He is a well-known industry expert with nearly 40 years of experience in technology and one of six original Scansource employees. As CTO, he assesses new technologies and manages strategic technology initiatives for the Company. He advises the Company and Partners when and how to enter new technologies. For 5 years, he has been proclaiming business transformation, including Internet of Things (IoT).   Scansource is the largest value-added distributor in the world. The deliver best-of-breed technology products, service, and support to resellers through their two-tier distribution model.

On this episode of the Hiscall Technology Podcast, we are joined by a couple of our team members from Mitel Networks. Andy Floyd is a Sales Engineer and Lenworth Gordon is an Enterprise Account Manager with Mitel. As experts on Mitel's on-site unified communications and business phones systems, they are responsible for getting the Mitel story out to partners in businesses in the Southeast. They recently joined us at the office to talk about some of the latest innovations and roadmaps for Mitel's MiVoice Connect and getting legacy ShoreTel products upgraded to latest release.

In this episode, we have a round table with Extreme Networks. Our round table discussion includes ExtremeAnalytics for actionable real-time insight into network usage, Defender network security, and Extreme Connect 2019 in Nashville, TN.

On this episode of the Hiscall Technology Podcast, we discuss HOLD PLUS Message on Hold production to turn your “Hold” button into a powerful marketing tool to increase customer engagement. Mark Bortz is President and Founder of Premier Companies, a leader in audio production, including podcasts, advertising jingles, customer character voices, and video production services.

Hiscall, Inc. President/CEO discusses NEC NeoFace Recognition and trends going into 2019.