Podcasts by Category
Welcome closers! The Profitable Property Management Podcast is the show for property management entrepreneurs who don’t settle for average results. Your host Jordan Muela, Co-Founder of LeadSimple, interviews a new world-class property management entrepreneur or industry expert every week and gets them to share actionable insights to help you grow your property management empire. Whether you manage 100 units or 1000, this is the show that's going to help you see the big picture and give you the tools and tactics that you need to achieve your goals. So, if you're tired of hearing the same recycled strategies and content everybody else is talking about, this is going to be a fresh take to help you take your business to the next level.
- 214 - 202: From No Money to 500 Properties: The Rosenbaum Realty Story
Welcome Closers! In this engaging episode of the Profitable Property Management Podcast. Jordan interviews Tiffany Rosenbaum, Co-Founder of Rosenbaum Realty Group. Dive into Tiffany's inspiring journey through the property management industry, from the inception of her company in the heart of Phoenix Metroplex to managing an impressive portfolio of 500 doors. Tiffany shares her passion for real estate, the critical role of property management, and the strategic expansion into short-term rentals. Explore the challenges, triumphs, and the significant impact of building a global team and fostering a culture of continuous improvement and empowerment.
[00:00:26] - Introduction of Tiffany Rosenbaum[00:00:46] - Rosenbaum Realty Group's current business scope
[00:01:37] - What drives Tiffany’s passion for property management
[00:02:00] - The story of starting in real estate with no money
[00:04:05] - The first major client and business growth
[00:05:17] - Leadership lessons and the importance of hiring the right team
[00:06:55] - Embracing a global workforce for greater efficiency
[00:09:06] - Building a unified team culture remotely
[00:11:12] - Critical role of process management in operations
[00:14:13] - The significance of people operations in company growth
[00:19:24] - Auditing processes and compliance for continual improvement
[00:21:23] - Financial health and cash flow optimization strategies
[00:23:19] - Evolution of quality of life through business growth
[00:27:12] - Personal reflections on resilience and agency
[00:32:09] - The value of relationships and personal growth in business
📘 Newsletter https://muela.ck.page/profile
🌐 Website [https://www.profitablepropertymanagement.com](https://www.profitablepropertymanagement.com/)
🔵 https://www.facebook.com/PPMpodcast
📺 https://www.youtube.com/@profitablepropertymanagementWed, 20 Mar 2024 - 213 - 201: Balancing Profitability & Passion: Sarah Hatch's Formula for Success
Welcome Closers!
In this episode, Jordan interviews Sarah Hatch, the Founder and Owner of Hatch Property Management and Sales. Sarah shares her journey into property management, from construction & hands-on work to owning & operating her own business. She discusses her experience in commercial property management and her transition to residential property management after having her first child. Sarah also talks about the unique challenges of managing properties for military and state department clients in the Washington D.C. area.
Key Moments[00:00:46] Sarah's background and how she got into property management
[00:07:59] Why Sarah chose to manage residential properties despite her commercial background
[00:10:37] Sarah's business size: 200 doors and 15 employees
[00:17:18] Sarah's goals for 2024, including creating a video library for maintenance troubleshooting
[00:22:31] An example of effective troubleshooting that saved an owner money
[00:31:28] How Sarah prioritizes resident experience and builds a sense of community
[00:40:57] An example of Sarah's team supporting one another during a difficult time
[00:45:06] Sarah's approach to dealing with difficult tenants and evictions
If you enjoyed this episode and want to hear more insightful conversations about property management, be sure to subscribe to the Profitable Property Management Podcast on your favorite podcast platform or YouTube. You won't want to miss our upcoming episodes featuring industry experts and successful entrepreneurs sharing their knowledge and experiences.🔗 https://www.hatchpropertymanagement.com https://www.facebook.com/sarah.pamula
Wed, 13 Mar 2024 - 212 - 200: Data Driven Process Design with Daniel Craig
Welcome Closers! In the 200th episode, Jordan and special guest Daniel Craig, Chief Strategy Officer at ProfitCoach, dive into the evolution of the property management industry & discuss their journey together from inception of ProfitCoach to today.
They run it back to 2017, sharing the challenges of data standardization in property management and the development of the national benchmarking study, known as the NARPM Accounting Standards today, as well as “Season 2” of ProfitCoach. The episode gets into the concepts of profit and operational performance, the significance of data-driven process design, and value creation in property management.
Insight generation and best practices in property managementReflections on the evolution of their working relationship since 2017Impact of ProfitCoach on the industry and individual growthDiscussions on industry benchmarks and profitability trendsLinks Referenced:
ProfitCoach Pricing Survey http://pmprofitcoach.com/pricingreport
https://www.pmprofitcoach.com/profitcoach-national-pricing-survey/
📘 Newsletter https://muela.ck.page/profile 🌐 Website https://www.profitablepropertymanagement.com 🔵 https://www.facebook.com/PPMpodcast
📺 https://www.youtube.com/@profitablepropertymanagement
Fri, 08 Mar 2024 - 211 - 199: 80 to 1400 Doors in 1000 days: How To Grow Fast with Mike Mefferd
Welcome Closers! This episode dives into the strategic advantages that deep local ties and expertise can provide in the property management business. Hear how Mike Mefferd, CEO of Bridgestream Property Management, and his team leverage relationships to better serve owners during difficult times like COVID. Explore their purposeful approach focused on enhancing lives and raising industry standards.
00:00:27 - Company Mission and Values
00:01:40 - Growth and Current Size
00:02:14 - Acquisition Strategies
00:06:03 - Future Plans and Management Platforms
00:11:08 - Expansion Challenges
00:19:04 - Building Local Relationships
00:32:43 - Staff Management and Culture
00:37:33 - Financial Strategies
📘 Newsletter https://muela.ck.page/profile
🌐 Website https://www.profitablepropertymanagement.com
🔵 https://www.facebook.com/PPMpodcast📺 https://www.youtube.com/@profitablepropertymanagement
Wed, 28 Feb 2024 - 210 - 198: Building A Powerhouse Brand with Gwenn Aspen
Welcome Closers!
In this insightful episode of the Profitable Property Management Podcast, host Jordan Muela sits down with property management entrepreneur Gwenn Aspen, CEO Of Anequim, to discuss her journey from creating a property management company to pioneering remote professional services.
Gwenn shares her experiences, the challenges she faced transitioning from corporate America to entrepreneurship, and her innovative approach to leveraging virtual assistants for property management needs.
[00:00:00] Introduction: Welcome and introduction of Gwenn Aspen, her background in property management, and the inception of Anequim.
[00:05:22] Gwenn's Journey: Transition from corporate America to entrepreneurship.
[00:10:45] Building Anequim: Challenges and milestones in creating a remote labor solution for property management.
[00:15:30] Leveraging Virtual Assistants: How Anequim utilizes virtual assistants from Mexico to revolutionize property management tasks.
[00:20:55] Personal Growth: Gwenn shares her personal growth journey and managing emotions in leadership.
[00:25:40] Industry Impact: The impact of Anequim on the property management industry and future trends.
[00:30:15] Advice for Entrepreneurs: Gwenn's advice for aspiring entrepreneurs in the property management sector.
[00:35:00] Q&A with Listeners: Live Q&A session with listeners asking Gwenn about her experiences and strategies.
[00:40:25] Conclusion: Closing remarks and how to connect with Gwenn Aspen for further insights.
📘 Newsletter https://muela.ck.page/profile 🌐 Website https://www.profitablepropertymanagement.com 🔵 https://www.facebook.com/PPMpodcast 📺 https://www.youtube.com/@profitablepropertymanagement
Wed, 21 Feb 2024 - 209 - 197: Building a Property Management Legacy: Taylor Haas's Journey
Welcome Closers!
In this insightful episode of the Profitable Property Management Podcast, Jordan interviews Taylor Haas, the current Director of Operations at leading property management company Colorado Realty & Property Management. Taylor shares her journey from starting as a receptionist to climbing the ranks to a top leadership position, overcoming challenges, and driving innovation and growth within the company.
00:00:06 Introduction of Taylor Haas00:00:25 Taylor's transition from receptionist to Director of Operations
00:01:33 Overcoming nepotism and earning her role
00:03:18 The secret behind the company's success
00:05:06 Daily responsibilities and innovation in operations
00:06:15 Communication and empathy as core policies
00:09:03 Handling staff feedback and improving processes
00:11:04 Performance reviews and maintaining high standards
00:13:01 Addressing noncompliance and nonperformance
00:15:34 Market dynamics and adjusting business strategies
00:19:34 Future aspirations for the business and personal growth
If you found value in today’s episode, don’t forget to subscribe to our podcast on Apple Podcasts, Spotify, or YouTube. Stay updated with the latest in property management and banking insights. For more resources and episodes, visit our Facebook Group. Share your thoughts and join the community!
Linkedin https://www.linkedin.com/in/taylor-haas-3720b5138
Wed, 14 Feb 2024 - 208 - 196: The Allison DiSarro Approach: Why Banking With A Personal Touch Matters
Welcome Closers!
Join us in this insightful episode of the Profitable Property Management Podcast as host Jordan Muela speaks with Allison DiSarro from Enterprise Bank & Trust. Dive deep into the significance of building connections in banking, how Allison's unique approach to property management banking sets her apart, and the impact of empathy on client relationships in business.00:00:00 - Introduction to Allison DiSarro and the theme of relational banking.
00:01:03 - The uncommon nature of personal relationships in banking.
00:10:14 - Evolution of banking services for property management.
00:15:17 - The critical role of compliance and trust account management.
00:24:21 - Navigating the challenges and opportunities of the PPP loans.
00:34:32 - The importance of specializing and knowing your niche.
00:43:10 - Final thoughts and advice for the younger self
If you found value in today’s episode, don’t forget to subscribe to our podcast on Apple Podcasts, Spotify, or YouTube. Stay updated with the latest in property management and banking insights. For more resources and episodes, visit our Facebook Group. Share your thoughts and join the community!
📘 Newsletter https://muela.ck.page/profile
🌐 Website https://www.profitablepropertymanagement.com
🔵 https://www.facebook.com/PPMpodcast
📺 https://www.youtube.com/@profitablepropertymanagementWed, 07 Feb 2024 - 207 - 195: Learning to Love Marketing with Mike Lautensack
Welcome Closers!
In this insightful episode, host Jordan Muela talks with Mike Lautensack, the brains behind Del Val Realty and Property Management. Mike shares his journey from the early days of his business to its current success, discussing challenges, strategies, and insights into the property management industry.
[00:00:00] Intro
[00:00:43] Mike's Business Evolution and Growth[00:02:00] Best and Worst Parts of Property Management
[00:03:05] Mike's Start in the Business and Early Challenges
[00:06:03] Business Expansion and Strategic Decisions
[00:10:22] Mike's Approach to Marketing and Growth
[00:15:59] Importance of Customer Testimonials
[00:19:14] Website Strategy and Conversion Tactics
[00:26:21] Content Strategy and Organic Traffic
[00:30:29] Advice to Younger Self and Business Outlook
[00:32:51] Mentorship and Influences in Business
📘 Book https://www.landlordsecretsbook.com
🌐 Website https://www.delvalproperty.com
🔗 Linkedin https://www.linkedin.com/in/michellautensack
🔵 https://www.facebook.com/delvalproperty/
📷 https://www.instagram.com/delvalproperty/Don't forget to subscribe to the "Profitable Property Management Podcast" on Apple Podcasts, Spotify, and YouTube for more episodes like this. Stay updated with the latest in property management and gain valuable insights from industry experts. Subscribe now for additional content and insights!
Wed, 31 Jan 2024 - 206 - 194: 43 Years & Counting: How To Stay in The PM Game & Keep Winning with Chris Hermanski
Welcome Closers!
Join host Jordan Muela in episode 194 of the Profitable Property Management Podcast, as we delve into the dynamic world of property management with industry veteran Chris Hermanski. From the early beginnings of his career to the present transition of his business, Chris shares invaluable insights on the challenges and triumphs of managing a successful property management firm.
Key Moments:
00:26 Introduction to Chris Hermanski01:04 The Transition in Business Leadership02:32 Managing Growth and Change in Property Management04:22 The Challenges and Joys of the Business06:22 The Importance of Delegation and Team Management12:18 Navigating Low Points and Leveraging Technology14:45 Adapting to Regulatory Changes in Property Management18:44 Training and Onboarding New Property Managers26:36 The Impact of Technology and Remote Team Members28:53 Market Trends and Future PredictionsDon't forget to subscribe to the Profitable Property Management Podcast on Apple Podcast, Spotify, or YouTube for more insights and stories from leaders in the property management industry!
Wed, 24 Jan 2024 - 205 - 193: 10 to 1100 Doors - Leadership Secrets for Sustainable Growth
Welcome Closers! In this episode, Jordan interviews Dora Pinter from Service Star Realty about running a stable and growing property management business.
Service Star Realty: LeaseAZ.com
00:02 Overview of Service Star Realty's business
00:10 Leadership style and company culture
00:19 Early days of growth
00:23 Working with virtual assistants
00:27 Future growth plans
00:32 The power of focus and intention
00:37 Finding the right path for your business
00:43 Team member growth storiesIf you enjoyed this episode, please subscribe on your favorite podcast platform or YouTube to get notified about new episodes with other industry experts. Leaving a review also helps spread the word so more property management professionals can benefit from this content.
https://www.youtube.com/@profitablepropertymanagementWed, 17 Jan 2024 - 204 - 192: From Feeling Trapped to Mapping Your Tasks: Core Processes for 50-200 Doors with Kristen Lopez
Welcome Closers!
In this episode, Kristen Lopez recounts her journey from wholesaling upstart to Business Development Manager and coaching in the PM Industry into a process pro. She discusses her property management path through RentWerx, RentScale, Rescover software, and finally launching her own company, PM PathBuilders. Kristen shares wisdom on optimizing processes, change management, metrics, working with salespeople, and how she turned her own process passion into a business.
00:00 - Kristen's Background and Entry into Property Management 00:42 - Kristen's Wholesaling Experience and Burnout
01:26 - Kristen's Pivot to Sales at RentWerx 02:59 - Kristen's Move to RentScale and Coaching Role 04:11 - Kristen's Stint at Discover Software 05:38 - Kristen Launching PM PathBuilders 10:52 - Process Documentation Decay Rates 12:34 - Typical State of Processes Before Working with Clients 13:04 - Benefits of Process Documentation 14:28 - Ideal Process Documentation Specificity 21:13 - Project Implementation and Change Management 23:33 - Order of Documenting Processes
34:13 - Setting Operational Metrics and Benchmarks
40:27 Outsourcing Maintenance Coordination 41:00 - Having Her Own Documented Processes 42:20 - Salespeople Wanting Structure and Processes 47:12 - Getting Out of Feeling Trapped
PMPathBuilders: pmpathbuilders.com
Wed, 10 Jan 2024 - 203 - 191: The Future of Rental Applications With Grace Doering
Welcome Closers,
Grace from Findigs joins host Jordan to discuss improving the rental application experience. They cover Grace's background, what attracted her to startups and proptech, problems with historical rental applications, and how Findigs is addressing those issues.
00:00 - Introductions
00:22 - Grace discusses her background and what inspired her to join Findigs
02:00 - Grace talks about what she loves about startups
03:28 - Discussion of early startup team members needing to be comfortable with uncertainty
05:00 - Comparing companies as families vs. sports teams
07:38 - Importance of trust between departments at startups
09:55 - Grace explains problems she experienced with rental applications
17:05 - Grace talks about the type of startups she is attracted to long-term
18:15 - Discussion of problems with historical rental applications
22:34 - Why solutions like Findigs are appearing now
25:39 - Findigs analysis to prevent fraudulent documents
31:36 - Direct integrations Findigs has with property management software
With rental applications being a renter's first impression of a property company, Findigs aims to make the process easy, transparent and secure for applicants. Tune in to hear Grace's insights on the future of rental apps!
Findigs - findigs.com
The Profitable Property Management Podcast - profitablepropertymanagement.com
LeadSimple - LeadSimple.com
Fri, 05 Jan 2024 - 202 - 190: Transitioning Out After 40 Years in Property Management - Bob Machado's Exit Story
Welcome Closers!
In this episode of The Profitable Property Management Podcast, host Jordan Muela has an insightful discussion with veteran property manager Bob Machado. Bob shares his 40+ year journey in the property management industry, starting in the late 1970s when he stumbled into the business.00:48 - Getting into property management via 8 houses in 1979 as a new real estate agent
11:00 - Forming initial partnership company, Sigma Delta Property Management
16:23 - Joining the NARPM board in 1992 and spearheading massive membership growth
26:22 - Splitting partnership company in half to reform his own company, Home Point
36:00 - Selling Home Point to HomeRiver in 2017, staying for transition before joining acquisitions
HRG Link: homeriver.comSubscribe on your favorite podcast platform or my YouTube channel for more property management content and interviews with industry leaders.
Fri, 29 Dec 2023 - 201 - 189: Building A Community for Growth-Minded Property Managers
Welcome Closers!
In this episode of The Profitable Property Management Podcast, host Jordan Muela has an informal discussion with Peter Lohmann and Wolf Croskey. They talk about Peter and Wolf's new venture called Crane, a community for growth-oriented property managers looking to take their businesses to the next level.
Peter Lohmann: Co-founder of Crane community, runs a sizable property management company RL Property Managment https://rlpmg.com
Wolf Croskey: Co-founder of Crane community, also an active property manager, How's My Rental, https://howsmyrental.co
Resource Links🔗
Crane Community: https://www.joincrane.co
Peter's Newsletter https://peter.beehiiv.com/subscribe⏱️ Timestamps:
00:02:06 - Origin story of Crane community
00:03:13 - Crane Community
00:17:28 - Finding fulfillment vs chasing scale in property management
00:27:43 - Leadership Styles with Staff
00:35:11 - Observing LeadSimple's team as an insider
00:41:58 - Vendor Customer Relationships
00:47:57 - Property management's core issue isn't a technology problem
Subscribe to the podcast or Jordan Muela's YouTube channel for more content and conversations. You can connect with Jordan and the community on social media or visit https://www.profitablepropertymanagement.com for more information and resources.
📣If you found value in the conversation, please consider subscribing and following the show on your favorite podcast app. Leaving a rating and review also helps spread the word to other property managers who may benefit from the discussion.
Wed, 20 Dec 2023 - 200 - 188: Regulating Resident Experience - Transparency and Choice with Thad Tarkington
In this episode of the Profitable Property Management Podcast, host Jordan interviews guest Thad Tarkington, co-founder and CEO of Second Nature, about his experience in the property management industry over the past decade. They discuss changes Thad has observed, thoughts on regulation, the importance of transparency and choice for residents, adapting services based on property manager needs, navigating stress, and more.
Topics/Guest and Resources:
Guest: Thad Tarkington, Co-Founder & CEO of Second NatureIndustry changes over the past decade - increased professionalization, new solutions & awarenessRegulation - the need for transparency, accountability and resident choiceTailoring resident benefits & services to solve problems for propertiesIntegrations between property management softwareManaging stress and finding meaning in your workSecond Nature https://www.secondnature.com
https://www.linkedin.com/in/ttarkington
https://www.profitablepropertymanagement.com
Key Moments:
2:20 - Thad provides background on himself and Second Nature
14:17 - How the industry has progressed over the past decade
29:04 - Solving highly emotional resident issues like pest control
31:24 - Designing a flexible system for residents to customize services
42:34 - Jordan's view that stress comes from wanting things to be different
47:51 - Thad on finding personal fulfillment and advancing the industry
Get access to the video version of this podcast episode and subscribe for additional content on property management strategies and insights by Jordan and guests by subscribing on our YouTube channel. Search Profitable Property Management Podcast on YouTube to find us and join!
Wed, 13 Dec 2023 - 199 - 187:Getting to Stable at 700 doors: How Luke Street Transformed His Business
Welcome Closers!
In this episode of the Profitable Property Management Podcast, host Jordan sits down with Luke Street to discuss his background and experiences in the property management industry. They talk about Luke's journey into property management, his decision to transition away from short-term rentals to focus on long-term rentals, optimizing his business for profitability and quality of life, the role of technology and integrations, and his vision for the future of his business.
Topics Discussed:
Getting into property management after college during the 2008 financial crisisPurchasing a property management company during the BP oil spill payoutsGrowing to 700 doors then transitioning to focus on quality over quantityShifting to long-term rentals and away from short-term due to burnoutUtilizing technology like Rent Manager to increase efficiencyAchieving work-life balance with a 40 hour work weekAiming to get the business to 1,000 doors then step backDefining success based on profitability and purpose rather than rapid growthResources Mentioned:
Main Street Property Management Group - https://www.forrentpensacola.com
Rent Manager - https://www.rentmanager.com
Profit Coach business consulting - https://www.pmprofitcoach.com
LeadSimple - https://www.leadsimple.com
Key Moments:
15:42 - On shifting focus from door count to profitability per door
23:49 - On achieving work-life balance through efficiency
31:10 - On Rent Manager's integrations capabilities
38:09 - On wish he had focused on client quality from the very beginning
41:00 - On business goals of getting to 1,000 doors then pulling back
43:04 - On not projecting one's own goals and definition of success onto others
If you enjoyed this episode, be sure to subscribe to the Profitable Property Management Podcast on YouTube for more content and insights from Jordan and guests of the show.
Wed, 29 Nov 2023 - 198 - 186: 600 Doors in a Year - The Inside Story with Yoni Schmidt
Welcome Closers!
Jordan interviews Yoni Schmidt, VP of Sales at KeyRenter Property Management, about leading sales teams and driving growth across multiple property management markets. They discuss finding and developing successful salespeople, lead generation tactics, communicating effectively with prospective clients, Yoni's ramp from 0 to 600 doors in Oklahoma City, and more.
Key Moments
The importance of understanding ROI, systems and alignment of incentives to build trust with owners (6:52)
Tactics for adding value to referral partners like real estate agents (13:44)
Guidance on ramp up time and expectations for new BDMs (20:19)
Getting an 80% response rate increase to initial outreach texts by tweaking the messaging (29:32)
Currently at 2,600 doors spread across 4 markets, with 700 doors in OKC which launched just 3 years ago (32:18)
For additional content, subscribe or go to The Profitable Property Management Podcast website by visiting www.profitablepropertymanagement.com to access a growing library of videos related to scaling your property management company.Wed, 22 Nov 2023 - 197 - 185: How to Think About Growth Strategies in PM
Welcome Closers,
In this episode of the Profitable Property Management Podcast, hosts Jordan Muela and Jeremy Pound discuss strategies for driving growth in the residential property management industry. They cover topics like lead generation, forecasting, goal-setting, and investing in company culture.
Lead generation strategies: inbound, outbound, referral marketingSetting realistic yet ambitious growth goalsThe importance of forecasting and goal-settingInvesting in company culture and employeesCelebrating top operators in the industryRemoving friction to enable creation and growth
TopicsGuest:
Jeremy Pound - Sales coach and co-founder of RentScale and This Week in Property Management
Rentscale.com
Salesmastery.live
The importance of enjoying the sales and marketing strategies you pursue based on your strengths and temperament (12:25)Leaning financially into growth goals and ambitions (20:04)Mastermind groups forming among roles like operations managers and maintenance coordinators (33:07)Setting growth goals based on how much "strain" you are willing to take on (39:18)Origins of Jeremy's idea for a property management magazine (43:15)How to subscribe to the Strategic Property Management magazine and podcast (49:54)
Key Moments:Be sure to subscribe to This Week in Property Management on YouTube for more great content and insights from Jordan and Jeremy!
Wed, 15 Nov 2023 - 196 - 184: Stop Unit Churn By Selling To Other Owners - Meet Blanket
Welcome Closers!
In this episode of Profitable Property Management, Jordan talks to Lior Abramovitch from Blanket Homes about their new technology to help property managers combat churn and retain properties in their portfolios.
Topics and GuestsGuest: Lior Abramovitch, founder of Blanket Homes
Topics discussed:
The problem of churn in property management and losing revenue from properties leaving the portfolio
Why property managers often don't capture sales even though they have broker licenses
How Blanket's platform enables internal sales within a property manager's portfolio to retain properties
Key features of Blanket's platform: marketplace, investor dashboard, data integrations
Benefits to property managers including increased revenue, visibility into portfolio performance, automated communications to owners
Operational details on how Blanket's brokerage services work with or without the property manager's involvement
Macroeconomic trends in real estate and opportunities for property managers
Lior's background in real estate investing and technology
Links and Resources:
Blanket Homes website - https://www.blankethomes.com
The Profitable Property Management Podcast - www.profitablepropertymanagement.comKey Moments:
Many property managers experience churn rates of 30-35% annually, representing huge revenue loss (2:35)
Biggest driver of churn is owners selling properties, but most property managers don't capture those sales (3:17)
Blanket's platform enables internal sales so properties stay in the PM's portfolio (7:02)
Main benefit to PMs is retaining properties to grow their portfolio and revenue (14:21)
Blanket handles communications to owners like emails about sales opportunities (12:51)
PMs can choose their level of involvement: Blanket can represent transactions or PM can be the broker (15:15)
Now is a challenging but opportunistic time for real estate investors and property managers (27:23)
Wed, 08 Nov 2023 - 195 - 183: Process Automation For the Masses w/ Todd Ortscheid
Welcome Closers!
In this episode of Profitable Property Management, Jordan interviews Todd Ortscheid, property management expert and consultant. They discuss Todd's journey in the industry, best practices for systematizing and automating property management processes, hiring and managing staff, industry trends, and more.
Key Topics Discussed:
Todd's background and transition into consultingThe benefits and challenges of consultingQualifying good consulting clientsThe hours required to build efficient processesProperty management software optionsIntegrations for automationGetting team buy-in on using systemsCreating effective processes and checklistsGathering staff feedback on processesSetting client expectations for automationHiring slowly and firing quicklyPersonality testing for putting people in the right rolesHandling difficult conversations and conflictMaintaining community and transparency as the industry growsRelevant Links:
PM Assist: https://www.pmassist.net/Revolution Rental Management: https://www.revolutionrentalmanagement.comThinking Fast and Slow by Daniel Kahneman: https://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp/0374533555Profit Coach: https://profitcoach.com/RentScale: https://rentscale.comKey Moments:
4:34 - Trying different systems before landing on LeadSimple
21:05 - Estimating hours required to build efficient processes
37:58 - The importance of personality testing in hiring
44:43 - Valuing honesty and authenticity in business
48:13 - The potential impact of creating industry standards
Subscribe on YouTube for Additional Content:If you enjoyed this episode, be sure to subscribe to Profitable Property Management on YouTube. There you’ll find videos and further insights to help take your rental business to the next level.
Wed, 01 Nov 2023 - 194 - 182: Creating Standard Operating Procedures that Actually Work with Kelli Segretto
Welcome Closers!
In this episode of Profitable Property Management, host Jordan talks with operations expert Kelli Segreto about her unique career journey and insights into multifamily vs single family management. They discuss best practices around creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. Kelli also provides perspective on useful versus overkill automation and the future of integrated property management software.
[00:01:00] Kelli shares her background starting in property management as a contractor
[00:02:30] Kelli compares single family versus multifamily management
[00:08:00] They discuss incentives and optimizing for resident experience
[00:16:15] Kelli talks about policies to drive owner-PM alignment
[00:21:15] Approaches for handling owner maintenance requests
[00:33:10] Kelli discusses the value of standardized, digitized processes
[00:44:00] Perspective on useful versus overkill automation
[00:55:30] Kelli shares her vision for integrated property management software
Kelli Segreto's website:https://ksegretto.com
We hope you enjoyed this episode! Be sure to subscribe on your favorite podcast platform to get new episodes as soon as they release.Wed, 25 Oct 2023 - 193 - 181: Benchmarking Maintenance Stats to Drive Investor Retention with Ray Hespen
In this episode of the Profitable Property Management Podcast, host Jordan Petty interviews returning guest Ray Hespen, CEO of PropertyMeld, about his journey as an entrepreneur in the property management software industry. They discuss data, benchmarks, and best practices around property maintenance and investor retention. Ray also shares his insights on motivations, hiring for resilience, and the importance of understanding customer pain points.
Wed, 18 Oct 2023 - 192 - 180: Why Ben Sold to Rhome
Overview
In this episode of The Profitable Property Management Podcast, host Jordan Muela has an in-depth discussion with Ben Sencenbaugh, founder of Realty Medics, about growing his property management company over the past 10 years before a recent acquisition. They cover Ben's journey from starting with just 200 doors to now managing over 1600, implementing systems and processes, lessons learned along the way, work/life balance as an entrepreneur, and finding the right buyer to acquire his business.
Topics and Guests
Ben Sencenbaugh, Founder of Realty MedicsGrowing a property management business over 10 yearsImplementing systems and processesUsing marketing tactics like radio and direct mailMaintaining profitability while scaling a businessSelling a property management companyChange management and leading teamsAchieving work/life balance as an entrepreneurFinding the right buyer for an acquisitionRelevant Links and Resources
Realty Medics - https://realtymedics.com/Profitable Property Management Podcast YouTube Channel - https://www.youtube.com/@profitablepropertymanagement/LeadSimple Software - https://leadsimple.com/Danny Craig, Profit Coach - https://profitcoach.com/Jeremy Pound, RentScale - https://www.RentScale.com/Key Moments
00:02:32 Ben shares the story of growing from 200 to 1650 doors in 10 years
00:07:36 Implementing Podio in 2016 to organize processes
00:12:18 Focusing on foreclosures and rehabs in the early years
00:17:28 Starting radio ads and direct mail campaigns
00:26:26 Bringing on Pam Kawasaki to refine branding and messaging
00:31:08 Ben talks about his ability to build customized processes and software
00:34:46 Starting with automating the renewal process first
00:39:54 Sitting with employees to solve issues with new systems
00:45:44 Implementing a customer service call center for incoming calls
01:06:41 Not having a defined "end game" but being open to acquisition
01:12:24 Learning about planning the "way down" after a sale
01:16:33 Seeking an acquirer that would be the right fit to take care of staff
For more content like this, be sure to subscribe to the Profitable Property Management Podcast YouTube channel. You'll find videos of full podcast episodes with Jordan Muela and other great guests from the industry.
Thu, 12 Oct 2023 - 191 - 179: Systemize and Scale a Property Management Business with Sarah Durbin
Welcome Closers!
In this episode of the Profitable Property Management Podcast, host Jordan Muela is joined by entrepreneur Sarah Durbin to discuss her journey from door-to-door sales to building a property management empire starting at just 18 years old.
Sarah Durbin - Property management entrepreneurTransitioning from door-to-door sales to property managementScaling a property management business from a small townCentralizing back office systems for multi-market expansionTraining, empowering, and getting the most from your staffDangers of DIY landlords making emotional decisionsRebuilding after selling a business amidst personal tragedy
Topics and Guests:Key Moments:
Started door-to-door sales offices at 18Learning curve from small to big marketCentralizing ops with multi-market expansionSold businesses after family tragedyWants property managers seen as professionalsRelevant Links:
Sarah's website: www.sarahdurbin.comProfitable Property Management Podcast: https://www.profitablepropertymanagement.comIf you enjoyed this episode, make sure to subscribe to the Profitable Property Management Podcast YouTube channel. You'll get access to video versions of each episode plus exclusive content only available on YouTube!
Wed, 04 Oct 2023 - 190 - 178: Building Technology That Aligns With Your Business Model with Chuck Hattemer
Welcome Closers!
In this episode of Profitable Property Management, host Jordan Muela is joined by Chuck Hattemer, Co-Founder of Poplar Homes, to discuss the journey of building and scaling their proptech company over 9 years.
Topics Discussed:
Origin story of Poplar Homes and early challenges with product-market fitPivoting to focus more on operations and building out scalable processesTaking a measured approach to M&A vs raising lots of capitalThe importance of preserving local expertise through acquisitionsTheir vision for creating branded digital experiences for owners and rentersHow Poplar thinks about expanding into new marketsNavigating differing regulatory environments across statesPerspective on role of proptech in the future of real estateIf you want to hear the inside scoop from a successful proptech founder, don't miss this episode!
Make sure to like 👍 this video and subscribe 🔔 to the channel for more insightful conversations!
Wed, 27 Sep 2023 - 189 - Marco Nelson On Solving The Trust Gap Between Property Managers And Tenants
Welcome Closers!
In this episode, Jordan talks with Marco Nelson, founder of proptech startup RentCheck, about his journey from the military to entrepreneurship. They discuss solving friction points between property managers and tenants, approaches to building value-driven software, navigating startup fundraising, and more.Topics and Guests:
• Marco Nelson, Founder & CEO of RentCheck
Topics Discussed:
• Background on Marco & RentCheck
• Bridging communication gaps between property managers & tenants
• Enabling resident self-inspections
• Building product-market fit
• Culture, leadership principles, and staying curious as you scale
• Changes in capital markets and startup fundraising
• Dangers of overvalued startup valuations
• Marco’s motivations as an entrepreneur
• Balancing intensity of startup lifeSubscribe on your favorite Podcast Platform for More Content:
Don't forget to subscribe on YouTube for more insightful founder interviews and property management content!Wed, 20 Sep 2023 - 188 - 176: From 100 to 4000 Doors in 5 Years - Scaling a Property Management Empire
Welcome Closers!
Serial entrepreneur Benton Cotter joins us to share his journey scaling multiple property management companies from 100 to 4000+ units. Gain unique perspectives on centralization, integration, company culture, competing with large platforms, and more.
Key Moments:
Getting started in property managementRapid growth through digital marketingThe portfolio manager modelLessons on centralizationManaging regulations across marketsIntegrating after a tech company acquisitionCurrent M&A trends in property managementExiting a company after 1 yearNew partnership focused on serviceDon't miss future episodes with Benton and other industry experts!
For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!
https://www.youtube.com/@profitablepropertymanagement
Wed, 13 Sep 2023 - 187 - 175: The State of Venture Capital In Property Management
Welcome Closers!
In this episode, Jordan provides an in-depth analysis of mergers, acquisitions, and venture capital in the property management industry. He discusses the recent cycle of rollups and outside capital entering the space, explaining why standardizing complex property management operations has proven difficult. Jordan contrasts the venture capital versus value investing mindsets, arguing that cashflow-focused deals often fare better than those emphasizing big revenue promises. He also highlights the knowledge asymmetry that exists between experienced property managers and outside capital pursing deals in the space.
Key Moments:
The recent cycle of capital and rollups in property management The challenges of standardizing complex operations across different property typesWhy venture capital has struggled to generate standout returns in residential property management The difference between cashflow valuation versus revenue multiples The knowledge asymmetry between seasoned property managers and outside capitalIf you enjoyed this episode, don't forget to subscribe to the Profitable Property Management Podcast on your favorite podcasting platform. For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!
More episodes of The Profitable Property Management Podcast:
https://www.youtube.com/@profitablepropertymanagement
Wed, 30 Aug 2023 - 186 - 174: Transforming Complaints into Possibilities with Jordan Muela
Welcome Closers,
In this episode, we dive deep into the world of customer complaints with Jordan Muela, a seasoned entrepreneur and expert in handling customer feedback. Jordan shares his unique approach to transforming complaints into opportunities for growth and improvement.
Episode Overview:Jordan joins us to discuss the power of handling customer complaints effectively. He introduces us to the concept of CCR (Complaint, Contribution, Request), a method that transforms complaints into possibilities. Jordan shares his insights on how to use complaints as a tool to improve services and build stronger relationships with customers.
Key Moments:
Understanding the concept of CCR (Complaint, Contribution, Request)How to effectively handle customer complaints Real-life examples of transforming complaints into opportunities The impact of CCR on business growth and customer relationshipsIf you enjoyed this episode, don't forget to subscribe to our YouTube channel for additional content.
https://www.youtube.com/@profitablepropertymanagement
Wed, 23 Aug 2023 - 185 - 173: Infinite Games in the Workplace
Welcome Closers!
In this episode of the Profitable Property Management Podcast Jordan shares his unique perspective on the concept of "Infinite Games" and how it applies to the workplace and our personal lives.
Key Moments:
• The concept of "Infinite Games" and how it applies to the workplace and our personal lives.
• Insights on how the journey towards a goal can lead to personal and professional growth.
• Importance of commitment in achieving goals and how it can lead to personal transformation.
• The importance of quality relationships at work and how they contribute to a fulfilling career.If you enjoyed this episode, don't forget to subscribe to the Profitable Property Management Podcast on your favorite podcasting platform. For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!
More episodes of The Profitable Property Management Podcast:
https://www.youtube.com/@profitablepropertymanagementWed, 16 Aug 2023 - 184 - 172: Finding Meaning at Work: Why Vision and Values Matter
Welcome Closers,
In this insightful episode, Jordan dives into the importance of vision and values in the workplace, the role of risk-taking in business, and the power of meaningful work. Jordan shares his unique perspective on these topics, providing valuable insights for entrepreneurs and business leaders alike.Wed, 09 Aug 2023 - 183 - 171: Agency Over Everything
Welcome Closers,
In this solo episode, Jordan Muela dives into the critical concept of personal agency - the power each of us has to influence outcomes and events through our choices and actions. He explores how adopting a high agency mindset is key to achieving goals, overcoming obstacles, and creating the life you want.
Topics Discussed:
The difference between feeling you have agency vs. feeling like things are happening to you (00:00:45 - 00:01:42)Why believing you have agency is a choice and mental "exercise" (00:01:44 - 00:02:13)Where lack of agency shows up: conversations with team members, complaining vs solving problems (00:02:13 - 00:04:19)The importance of curiosity not judgment when faced with low agency attitudes (00:04:19 - 00:05:27)You always have a choice - even if it's difficult or painful in the moment (00:05:27 - 00:07:27)Getting clear on your vision to justify the price of agency (00:07:27 - 00:08:18)Daily practice of flexing your agency "muscle" (00:08:18 - 00:09:36)Resources:
More episodes of The Profitable Property Management Podcast: https://www.youtube.com/@profitablepropertymanagement
Subscribe on YouTube for more content:
Don't miss future episodes - subscribe to Jordan's YouTube channel via the link above for more great content aimed at helping you build profitable systems in your business and life!
Wed, 02 Aug 2023 - 182 - 170: Pushing Through Failure to Find Success in Property Management - Maranda's Journey
Welcome Closers!
In this episode of The Profitable Property Management Podcast, host Jordan Muela interviews Maranda Hunnicutt, owner of Foothills Property Management based in Anderson, SC. They discuss Maranda's journey to building her business, company culture, integrating technology, and balancing entrepreneurship with motherhood.
Topics and Guests
Maranda Hunnicutt, Owner of Foothills Property ManagementGetting established as a young, female entrepreneur ([00:02:12])Pushing through failures on the path to success ([00:05:20])Developing company culture and investing in employees ([00:08:30])Integrating technology stack for efficiency gains ([00:23:01])Finding balance as a female entrepreneur and mom ([00:41:29])
Foothills Property Management: https://www.foothillspm.comProfitable Property Management Podcast: https://propertymanagementpodcast.com
ResourcesSubscribe on YouTube for More Content
Don't miss future episodes - subscribe to the Profitable Property Management Podcast YouTube channel to get access to video versions of episodes, special guest interviews, conference coverage and more: https://youtube.com/c/PropertyManagementPodcast
Thu, 27 Jul 2023 - 181 - 169: Boosting Profit Margins in Property Management - Strategies from Bradley Johnson
Hello Closers!
In this podcast episode, Bradley Johnson provides valuable insights into effective management strategies, the importance of clear communication, and the challenges of leading a property management business. Whether you're a property manager or interested in the industry, this episode offers practical advice and lessons learned from Bradley's experience.Subscribe to The Profitable Property Management Podcast to gain valuable insights and strategies for running a successful property management business. Stay updated on the latest episodes and learn from industry experts like Bradley Johnson. Don't miss out on the opportunity to grow your business and increase profitability.
Wed, 19 Jul 2023 - 180 - 168: From Military to Property Management - David Borden's Entrepreneurial Journey
Welcome Closers!
Join us as David Borden, a seasoned entrepreneur, shares his journey from the military to mastering property management. Learn from his experiences with RentClicks.com and his current venture, RentVine. Tune in for insights on the future of rental properties and tips on scaling your business.
Subscribe to the Profitable Property Management Podcast to gain valuable insights and strategies for growing your property management business. Don't miss out on future episodes filled with expert interviews and actionable tips. Subscribe now on your favorite podcast platform.
Wed, 12 Jul 2023 - 179 - 167: Building a Successful Property Management Business, Lessons from Carla Browne
Welcome Closers!
In this episode of The Profitable Property Management Podcast, host Jordan welcomes special guest Carla Browne, a property management expert from Canada. Carla shares her journey in the property management industry, her experiences with real property management organizations in the U.S., and her insights on the Canadian market. She discusses the challenges and opportunities in the property management industry and emphasizes the need for professionalism and growth in the field.Topics Discussed:
Carla's transition from real estate to property managementThe importance of passion and determination in overcoming challengesCarla's involvement with real property management organizations in the U.S.The unique opportunity for growth in the Canadian marketThe need to elevate the property management profession in CanadaDifferences between the Canadian and U.S. property management marketsSubscribe to The Profitable Property Management Podcast to get access to more episodes featuring industry experts and valuable insights on property management.
Don't miss out on the opportunity to grow your property management business and increase your profitability.Wed, 05 Jul 2023 - 178 - 166: Maximizing Tenant Relationships for Business Success with Corey Bohner
Welcome Closers!
In this episode of The Profitable Property Management Podcast, host Jordan Muela and special guest Corey Bohner discuss the challenges of dealing with tenants in property management. They explore how to cultivate healthy and functional tenant relationships that serve business goals and objectives.
Throughout the episode, Jordan and Corey provide valuable insights and strategies for dealing with difficult tenants and cultivating healthy tenant relationships in property management.
Don't miss out on this informative and engaging episode of The Profitable Property Management Podcast. Subscribe to the podcast, and sign up for the newsletter for more updates on property management strategies and insights.
Wed, 28 Jun 2023 - 177 - 165: The Journey of an Entrepreneur: Overcoming Bottlenecks and Achieving Growth with Mark Brower
Welcome Closers!
In this episode of The Profitable Property Management Podcast, Mark Brower and Jordan discuss the unique opportunities and challenges facing the property management industry in the current political climate. They also delve into the importance of having a clear vision for your business and the value of investing in process and change management.
If you're a property manager or interested in the industry, this episode is a must-listen. Gain valuable insights and strategies for navigating the current political climate and maximizing value creation for your clients.Wed, 21 Jun 2023 - 176 - 164: From Firefighter to Entrepreneur: Peter Mckenzie's Journey in Property Management
Welcome Closers!
In this episode of the Profitable Property Management Podcast, host Jordan Muela interviews Peter Mckenzie from Rincon Property Management. Peter shares his journey as a serial entrepreneur and how he backed into property management. He also talks about the challenges of leaving a secure job to pursue entrepreneurship and the importance of surrounding yourself with good people. Peter discusses his approach to team management and how he invests in marketing to grow his business. He also talks about the challenges of being an accidental landlord and how his podcast, The Accidental Landlord, helps educate and connect professionals who serve this market. Tune in to learn how Peter's unique background and hustle mentality have helped him succeed in the property management industry.
Wed, 14 Jun 2023 - 175 - Ep. 163 Profit & Value: The Truth About Daniel Craig's Ultimate Business Goals
Welcome Closers!
In this episode, Jordan Muela welcomes guest Daniel Craig to discuss various aspects of entrepreneurship, personal growth, and business success. They cover topics such as the importance of clarity and understanding the baseline before making changes, using self-reported data versus automated data, and the potential leverage that can come from investing in the development of team members. Danny shares his belief that the purpose of business is to create a passive residual income, separate from nonprofit community work, and emphasizes the importance of becoming a new person and embracing difficulty in the struggle of entrepreneurship. Overall, the conversation offers a unique perspective on the role of finances in entrepreneurship and creating something bigger than just making money.
Wed, 07 Jun 2023 - 174 - Ep. 162 How to Supercharge Your Property Management Business w/ Wolfgang Croskey
Welcome Closers!
In this podcast episode, Wolfgang Croskey shares valuable insights and strategies for scaling your property management business. Whether you're a small business owner or an aspiring entrepreneur in the industry, this episode offers practical advice and perspectives to help you navigate the challenges and achieve growth. From optimizing processes and leveraging technology to streamlining policies and building community connections, Wolfgang discusses key factors that contribute to success in property management. Join the conversation and discover actionable tips to take your property management business to the next level.Wed, 31 May 2023 - 173 - Ep. 161 Empowering Team Growth: Karen Jordan's Leadership Style
Welcome Closers!
In this podcast episode, we sit down with successful property manager, Karen Jordan. Karen shares her journey, from the highs,to the lows, and everything in-between. From creating a balanced environment in the workplace to fostering successful business partnerships and instilling positive work culture, Karen provides practical insights that every budding Property Management should hear.
Throughout the episode, Karen also emphasizes the power of innovating leadership and growth in the team, with the challenges and fears of scaling up a business. So, if you're an aspiring entrepreneur, a business leader, or anyone interested in business growth and leadership in the property management industry, this is a must-tune in episode.
Wed, 24 May 2023 - 172 - 160: Giving it Your All w/ Jeff Pepperney
Welcome, Closers! Today, I'm interviewing Jeff Pepperney CEO of Real Property Management.
Jeff Pepperney is top notch. If you're striving to be an all around successful CEO, in property management or not, then this is one to listen to.
Jeff is extremely knowledgeable about the industry and has his values in the right place. He is the embodiment of a solid leader and that shows in his success and the general respect people have for him in the property management world.
"Continue to work on your self education, because we always want to grow and grow and grow in a leadership capability and it's important to take care of your people." - Jeff Pepperney
- Jeff on Facebook: https://www.linkedin.com/in/jeff-pepperney-cfe-863bb327/
- Real Property Management: https://www.realpropertymgt.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da
Wed, 17 May 2023 - 171 - 159: Leading by Example w/ Trent Ratliff
Welcome, Closers! Today, I'm interviewing Trent Ratliff President of Management at All 3 Realty.
Trent Ratliff is a colorful character who adds a lot of depth and joy to this industry. His number one value in people is showing that you care, and he leads by example.
We need more leaders like him to create change for the better within the property management industry, and all have something to learn when it comes to Trents dedication and heart.
"What makes a good property manager is someone who doesn't take things personally, is willing to make concessions, thinks fast and doesn't get too high or too low." - Trent Ratliff
Connect with Trent on LinkedIn: https://www.linkedin.com/in/trent-ratliff-49945b16/
All 3 Realty: https://www.all3realty.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here
https://bit.ly/3BXS9daWed, 10 May 2023 - 170 - 158: Getting the Numbers Right w/ Blakely Hughes
Welcome, Closers! Today, I'm interviewing Blakely Hughes, Founder and CEO at Nest Finders Property Management.
Blakely Hughes knows what it's like to start from scratch and climb your way to the top. He talks about his experiences with mentorship, finances and the constant ability for growth.
We dive into passions and the implementation of automation, as well as always searching for the best in your employees. This one is full of lessons you won't want to miss.
"If I were to start over with anything, I would say to start with the numbers and make sure they're clean. If you know your finances then you know everything." - Blakely Hughes
Blakely's LinkedIn: https://www.linkedin.com/in/blakely-hughes-88667a40/
Nest Finders Website: https://www.nestfinders.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
https://bit.ly/3BXS9daWed, 03 May 2023 - 169 - 157: Leadership Evolution w/ Jennifer Ruelens
Welcome, Closers! Today, I'm interviewing Jennifer Ruelens, Broker/Owner at One Focus Property Management.
Jen Ruelens is a power house all around, and at the end of the day she is going to get the job done and done well.
She has an established insight into risk vs. reward in business and how that impacts your company vision. We also touch on topics such as affordable housing and the tenant and landlord relationship.
The takeaways here are endless!
"I've learned a lot and luckily I think I'm worth betting on." - Jennifer Ruelens
- Jennifer's LinkedIn: https://www.linkedin.com/in/jenniferruelens/
- One Focus Websie: https://www.onefocuspm.com/
- Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:
https://bit.ly/3BXS9daWed, 26 Apr 2023 - 168 - 156: A Vision for the Future w/ Nate Tew
Welcome, Closers! Today, I'm interviewing Nate Tew CEO & Co-Founder at Keyrenter Property Management.
You won't find too many others out there with as much heart as Nate Tew. He stresses the need to discover your employees skills and lean in where they're the strongest, as well as the importance of creating your company values around your goals.
Listen in as we cover all the ins and outs of growing in a leadership role and how having a vision for your future should be a company wide discussion in order to reach success.
"When I think about myself and my ability to lead, it's really about working with the other people in the organization and leveraging their talents and skills." - Nate Tew
Nate's LinkedIn: https://www.linkedin.com/in/nate-tew-a189a249/
Keyrenter: https://keyrenter.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:
https://bit.ly/3BXS9daWed, 19 Apr 2023 - 167 - 155: Owning Your Space w/ Brad Larson
Welcome, Closers! Today, I'm interviewing Brad Larson, Founder and Owner of Rentwerx.
From owning a business to planning PMM Con Brad Larson does it all. We dive into leadership style and best practices for upping your business game. As well as taking a look into all of the ins and outs that go into planning an event on the scale of PMM Con.
Brad touches on the importance of vendor relations and how finding the right fit for your business takes time, but will make all the difference when it comes to your success.
You won't want to miss this one!
"Where people learn the most is talking to the vendors." - Brad Larson
Connect with Brad on LinkedIn: https://www.linkedin.com/in/rentwerxbrad/
Check out Rentwerx: https://www.rentwerx.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:
https://bit.ly/3BXS9daWed, 12 Apr 2023 - 166 - 154: Resiliency at its Finest w/ Stacey Salyer
Welcome, Closers! Today, I'm interviewing Stacey Salyer Director of Corporate Development at PURE Property Management.
Stacey Salyer is a Boss. She knows what it means to work hard for what she wants and not let anything get in her way. She shares her viewpoints on remote workers and the importance of creating a strong and supported workforce.
Her story is inspirational and shows us that what we see on the outside is only surface deep. So sit back, listen and learn from one of the best in the business.
"I think it's really important that when you're creating a team, you look at the positions and fill it with the most talented people." - Stacey Salyer
Stacey Salyer's LinkedIn: https://www.linkedin.com/in/stacey-salyer-39254012/
Check out PURE: https://www.purepm.co/
Wed, 05 Apr 2023 - 165 - 153: Steering the Ship w/ Sam Shwetz
Welcome, Closers! Today, I'm interviewing Sam Shwetz, Managing Broker at Mesa Properties Inc..
Sam Shwetz is all about good leadership and it's refreshing. We discuss all the different aspects of being a good leader from caring for your employees on a deeper level to prioritizing decision making tasks.
We also touch on the importance of giving space for mistakes and how that translates into giving space for Growth. Sam is paving the way for leaders in the industry with passion and determination.
"You have to give bandwidth for mistakes to happen, if you don't allow for any mistakes then that's a recipe for burnout." - Sam Shwetz
Connect with Sam Shwetz on LinkedIn: https://www.linkedin.com/in/samuelshwetz/
Check out Mesa Properties: https://www.mesaproperties.net/
Wed, 29 Mar 2023 - 164 - 152: Nothing But Class w/ Brian Phelt
Welcome, Closers! Today, I'm interviewing Brian Phelt Broker/Owner at ForeFront Property Management.
Brian Phelt is a class act through and through. He trusts the process of putting in hard work and waiting for the payoff.
Listen in as we discuss the endless perks of being a part of the NARPM community and how the thing that can take you to the next level is opening yourself up to learning.
Just another chance to get great advice and wisdom from a rock solid business owner.
"Getting to be around people in NARPM and learn from them how to run a business and know your numbers has mad the biggest difference for me." - Brian Phelt
Brian's LinkedIn: https://www.linkedin.com/in/brian-phelt-4134b1b/
Brian's company site: https://www.forefrontpropertymanagement.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da
Wed, 22 Mar 2023 - 163 - 151: Co-founder to Co-founder w/ Chris Berkompas
Welcome, Closers! Today, I'm interviewing Chris Berkompas CTO and Co-founder of LeadSimple.
Listen in to this very special episode to celebrate 10 years of LeadSimple. Chris and I have a candid conversation on how we got started and what got us to where we are today.
In the last 10 years we have grown past anything we could imagine when we started. So settle in and take it from us who have been there, done that and have no plans of stopping!
"When you're building a piece of software and considering multiple use cases at the same time forces you to dig deeper than you would if you tried to just focus on one problem." - Chris Berkompas
Chris Berkompas on Linkedin: https://www.linkedin.com/in/cberkompas/
LeadSimple Website: https://www.leadsimple.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here
Wed, 15 Mar 2023 - 162 - 150: Entrepreneur Gold w/ Zac Maurais
Welcome, Closers! Today, I'm interviewing Zac Maurais, Co-founder and President of Sunroom Rentals.
Zac Maurais is full of entrepreneur gold. From creating a food delivery service and selling it to H-E-B to starting his own property management platform he has done it all and frankly makes it look easy.
If you're looking to dive into the entrepreneur world then there's nobody better to learn from. So listen is as Zac talks about how he got his start and his growth over the years.
"To be a good manager is to figure out good frameworks that work for you and the organization." - Zac Maurais
Connect with Zac Maurais on Linkedin
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 08 Mar 2023 - 161 - 149: Resiliency at its Finest w/ Jenni Utz
Welcome, Closers! Today, I'm interviewing Jenni Utz, CEO at UTZ Property Management.
Jenni is a champion from start to finish. Her mentality when it comes to running a business is employee first, because by taking care of them they in turn take care of the client.
Listen in as we cover the difference in residential vs. HOA property management and how to manage the family that is the NARPM community.
Whether you're new to property management or a veteran everyone's got something to learn from this episode.
"If you aren't willing to take one step back in order to eventually take ten steps forward then this isn't for you." - Jenni Utz
Jenni Utz on Linkedin: https://www.linkedin.com/in/jenniutz/
UTZ Property Management site: https://www.utzpm.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 01 Mar 2023 - 160 - 148: Keeping it Chill w/ Chuck Kelley
Welcome, Closers! Today, I'm interviewing Chuck Kelley, Founder and Broker Owner at Eclipse Property Management.
If there's one word to describe Chuck Kelley it would be passionate. He's passionate about his business, his employees and his community.
Listen in as he talks through his journey in discovering that passion and how it was a huge game changer when it came to his business. From discovering the power of remote workers to respecting the space everyone needs to succeed,
There's nothing but gems in this one!
"I think what determines how successful a remote team member can be is based on how much you include them." - Chuck Kelley
Chuck Kelley's FB: https://www.facebook.com/ckelley27
Eclipse Property Management website: https://renteclipse.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 22 Feb 2023 - 159 - 147: Creating a Vision w/ Landon Cooley
Welcome, Closers! Today, I'm interviewing Landon Cooley Co-founder and CEO at Pest Share.
Vision is key in this one. No matter the company size without vision you'll be lost. Landon talks about how letting himself become less of a realist and more of a dreamer has allowed him to expand his vision for Pest Share.
We also touch on what's truly important in running a business and that trust needs to be the platform for everything you build from.
Trust in yourself and in your employees that works both ways is ultimately a key to success.
"Work less and lean in more to the people and things important to you and you will be more successful." - Landon CooleyConnect with Landon Cooley on LinkedIn
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 15 Feb 2023 - 158 - 146: Riding The Waves w/ Matthew Kaddatz
Welcome, Closers! Today, I'm interviewing Matthew Kaddatz PropTech Leader at AppFolio.
We dive in to all things automation in this one, as well as giving you an insight into the partnership between AppFolio and LeadSimple.
Matthew talks about his start in AppFolio and how they've changed since then and plan to change in the future. He also touches on the new wave of people entering the workforce and how that will increase automation tenfold.
"We describe millennials as lazy, but I think they just don't like doing work that they know can be automated " - Matthew Kaddatz
- Matthew's Linkedin: https://www.linkedin.com/in/matthewkaddatz/
- AppFolio: https://www.appfolioinc.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 08 Feb 2023 - 157 - 145: Changing the Norm w/ Lisa Wise
Welcome, Closers! Today, I'm interviewing Lisa Wise Chief Flockster at Nest DC.
Lisa Wise is a champion of her community and her company. We talk about navigating through the pandemic and the sacrifices she made so her employees didn't have to.
She dives into the unique level of trust they have a Nest and how giving your employees the freedom to be themselves always has positive impacts.
The mentality at Nest is different than many other property management companies and it shows. If you're looking to change the norm then this is the one for you.
"I trust my team to do their best work, and then I step back." - Lisa Wise
Visit: https://meetlisawise.com/ Nest DC: https://www.nest-dc.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.Wed, 01 Feb 2023 - 156 - 144: Expanding Your Comfort Zone w/ Andrew Propst
Welcome, Closers! Today, I'm interviewing Andrew (Andy) Propst, CDO & President of Multifamily Housing at HomeRiver Group.
The only way to grow is to expand your comfort zone and the only way to do that is to step out of it. Andrew talks about the wins you get by stepping out of your comfort zone and how that's where the magic happens.
Learn to make friends with your competitors, where you can help lift up your industry and how to move past your discomfort to reach your goals. This one's a winner.
"Clients really want good service and good data. And if we can do that then we can solve their problems." - Andrew Propst
- Andrew's LinkedIn: https://www.linkedin.com/in/andrew-propst-38073411/
- HomeRiver Group: https://www.homeriver.com/property-management
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 25 Jan 2023 - 155 - 143: No End In Sight w/ Matthew Whitaker + Duke Dodson
Welcome, Closers! Today, I'm interviewing Matthew Whitaker, founder and CEO of Evernest and Duke Dodson, CEO of The Dodson Companies, Board Member at Evernest and Atrium Management.
Incase the merger between The Dodson Companies and Evernest hasn't been on your radar, then this is the one for you. Duke and Matthew give us an inside look into the nitty gritty of merging companies as well as flash back to the early days of each company.
They touch on their struggles and what they needed to overcome in order to succeed personally and professionally. This one is full of golden nuggets and vulnerability, listen in and take a peek behind the curtain.
"Things are happening at a rate way faster than we ever thought possible." - Matthew Whitaker + Duke Dodson
- Duke on Facebook:
https://www.linkedin.com/in/duke-dodson-73b5986/- Visit:
https://www.evernest.co/
https://www.dodson-companies.com/Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Thu, 19 Jan 2023 - 154 - 142: The Bottom Line w/ Jayson Yoss
Welcome, Closers! Today, I'm interviewing Jayson Yoss, President at GoldenWest Management.
Understanding the evolution of business is key and Jayson happens to be a pro at it!
When operating a business you need to know that your goals now will grow and evolve and may be unrecognizable in a year and that's all part of progress. Sometimes that includes letting go of a goal that once seemed so important in order to focus on the bigger picture.
Listen in as we dive into the rapidly changing game that is property management.
"You have to have some kind of organizational schedule to be able to understand the complexity that each department has or at least have someone that you trust to help run them or you're just going to run out of bandwidth yourself." - Jayson Yoss
- Jayson's Linkedin: https://www.linkedin.com/in/jayson-yoss-6293217/
- GoldenWest Management.: https://www.goldenwestmanagement.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 11 Jan 2023 - 153 - 141: Doubling Down w/ Thomas Talbert
Welcome, Closers! Today, I'm interviewing Thomas Talbert, owner of Prime Properties Management.
In this episode we dive into all the ins and outs of buying a property management business. Thomas walks us through his process of jumping in as a new owner of a pre existing business.
Listen in as we explore the successes the setbacks and the emerging goals of a growing company, this is one you won't want to miss.
"Most of your time is going to be spent mowing lawns, fixing appliances, etc. you need to charge and charge right for maintenance." - Thomas Talbert
Thomas on Linkedin: https://www.linkedin.com/in/thomas-talbert-0a24b1160/ Prime Properties Management: https://primepropertiesaustin.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.Fri, 06 Jan 2023 - 152 - Ep. 140: Adding Value Where You Can w/ Rodney Fentress
Welcome, Closers! Today, I'm interviewing Rodney Fentress, Real Estate Broker at Keyrenter Property Management Hampton Roads.
You only get value when you give value, and you can only give value if you push yourself to be better each day.
Increasing your value comes from facing challenges in your personal and professional life. You have to learn to take those challenges head on and not let them control your trajectory.
And Rodney is the King of learning to work with the trajectory of life instead of against it.
"Add value where you can and be intentional about it." - Rodney Fentress
- Rodney on LinkedIn: https://www.linkedin.com/in/rodney-fentress-mrp-b87a8b49/
- Keyrenter Property Management Hampton Roads: https://keyrenterhamptonroads.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 21 Dec 2022 - 151 - Ep. 139: Success Through Sacrifice w/ Mat Zalk
Welcome, Closers! Today, I'm interviewing Mat Zalk President and Property Manager at Keyrenter Tulsa.
One thing about the property management world that is so special, is the amount of shared knowledge and the relationships you build with other vendors and companies in the space.
Even competing companies make friends. It's a world where everyone can relate on the sacrifices that needed to be made and all of the intricacies needed to survive.
Mat Zalk talks about the importance of vendor relations and how by nurturing those relationships you're nurturing your own business.
"Your vendor network is your life blood. Treat them well and they will do the same to you." - Mat Zalk Mat on LinkedIn: https://www.linkedin.com/in/mat-zalk-b140b12a/ Keyrenter Tulsa: https://keyrentertulsa.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.Wed, 14 Dec 2022 - 150 - 138: Passion and Perseverance w/Jared Kott
Welcome, Closers! Today, I'm interviewing Jared Kott Principal at Marblestone Property Group.
Being an aggressive entrepreneur means you need to know how to manage your ambition. You need grit and determination, but you also need to recognize when things aren't working and be open to change.
Jared elaborates on how to discover your goals and how not to limit your beliefs in order to achieve your goals. He also touches on as an owner it's also important to recognize your strengths and then hire for your weaknesses.
Not many out there have more passion and perseverance than this guy!
"One of our principals is 'Get shit done'." - Jared Kott
- Jared on LinkedIn: https://www.linkedin.com/in/jared-kott-8b781493/
- Marblestone Property Group: https://www.mpghousing.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 07 Dec 2022 - 149 - 137: Reaching For Perfection w/ Michael McCreary
If you want to learn from the best then this is one to listen to. Michael has been through the gamut, seen the best and worst of property management and has managed to come out on top.
The amount of knowledge he shares in this episode is priceless, so take out a pen and paper and be prepared to write down some gems.
"Never stop learning." - Michael McCreary
- Michael on Facebook: https://www.facebook.com/michaelmccrearycpm
- McCreary Realty: https://www.mccrearyrealty.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 30 Nov 2022 - 148 - 136: In the Biz of Building Relationships w/ Brad Randall
Welcome, Closers! Today, I'm interviewing Brad Randall, Owner and Operator at Welch Randall Real Estate.
Building relationships is what it's all about and they aren't all person to person relationships, im talking about your relationship with your own business.
If you aren't happy in that relationship, is it worth it?
Brad and I deep dive into creating an environment in your business that makes room for happiness on both the employer and employee side. From balancing growth and profit, and discovering the importance of developing your business in a way that feeds your lifestyle not the other way around.
"If you can't find happiness running your own business how would you ever be happy as an employee?" - Brad Randall
- Brad's Facebook: https://www.linkedin.com/in/brad-randall-cpm-7208194/
- Welch Randall Real Estate: https://www.welchrandall.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 16 Nov 2022 - 147 - 135: Breaking Down Success w/ Matthew Tringali
Welcome, Closers! Today, I'm interviewing Matthew Tringali, CEO at BetterWho.
From sales to marketing to remote hiring, there's something for everyone in this one.
We touch on the importance of having the right people in the right seats, how you should never get bored in your business and achieving the impossible.
Learn the benefit of establishing cultural alignment and core values early in your business and sharing that message from the top down.
So listen in and gain valuable tips and tricks that can lead you to management success.
"Being able to help people make their business healthy and stand alone is what drives me." - Matthew Tringali
- Matthew on LinkedIn: https://www.linkedin.com/in/matthewtringali/
- BetterWho: https://betterwho.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 09 Nov 2022 - 146 - 134: It's All About the Experience w/Chuck Hattemer
Welcome, Closers! Today, I'm interviewing Chuck Hattemer, Co-founder and CMO at Poplar Homes.
Chucks recipe for success?
Start with technology, add in the people, then put in the work.
Doing so has allowed the focus of Poplar homes to be solely on the experience for both renters and owners. So much so that they have been able to set up programs to turn renters into homeowners and homeowners into property investors.
Chuck Hattemer has his sights set high and shows no signs of stopping.
"We came from the renter experience first, and spent a lot of time focusing on the renter experience, but looking back it's important to make clear that the owner is your primary customer first and foremost" - Chuck Hattemer
- Chuck's LinkedIn: https://www.linkedin.com/in/charleshattemer/
- Poplar: https://www.poplarhomes.com/Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Tue, 22 Nov 2022 - 145 - 133: All Access Pass w/ Access PM Group
Welcome, Closers! Today, I'm interviewing Aaron Treloar, Justin Bajema and Eddie Beekman from Access PM.
Keeping it simple is what these guys are all about. They may have a small team, but they've had huge success.
Get an insight into what managing 500+ properties with a team of less than 10 people looks like. How dedication, the right mindset and aligned goals allow for maxed out efficiency.
Access PM is proof that you don't need 5,000 doors and 100 employees to make big waves.
"If we're going to change something, it has to be something we can automate." - Access PM Group
LinkedIn:
- https://www.linkedin.com/in/aaron-t-7985543a/
- https://www.linkedin.com/in/justinbajema/
- https://www.linkedin.com/in/eddie-beekman-a31b0925/- Access PM: https://www.accesspmgroup.com/
- Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 19 Oct 2022 - 144 - 132: Psychological Safety w/ Devin Easterlin
Welcome, Closers! Today, I'm interviewing Devin Easterlin Principal at Sterling Johnston Real Estate.
If you're thinking about diving into the property management world this one's for you. Devin talks navigating the ebbs and flows of the market and the value in having the ability to adapt.
Learn that making mistakes is inevitable, but they are the best lessons and learning opportunities we could ask for.
Trust the process, trust yourself and jump.
"If we make a mistake and it costs the owner money, we don't squabble over price, we go in and fix it, easy as that." - Devin Easterlin
Devin's LinkedIn: www.linkedin.com/in/devin-easterlin-13760515/ Sterling Johnston Real Estate: https://www.sterlingjohnstonre.com/Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.Wed, 12 Oct 2022 - 143 - 131: Crossing Canyons w/ Randall Henderson
Welcome, Closers! Today, I'm interviewing Randall Henderson Vice President of Commercial at Property Management Inc.
It's all about the journey in this one and being able to look back on your life and see the turning points that lead to where you are now.
We touch on the importance of timing and saying goodbye to second guessing in order to push yourself forward.
We end on a discussing of our trek through the Grand Canyon and how sometimes being backed against a wall can result in magic.
This is one for the books.
Randall's LinkedIn: https://www.linkedin.com/in/randall-henderson-2884b88/ Property Management Inc.: https://www.propertymanagementinc.com/
"No matter how much you prepare, no matter what you do, you will fail without adjustments on the trial and people to help you along the way." - Randall Henderson
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.Wed, 05 Oct 2022 - 142 - 130: Ground Floor to Ceiling and Beyond w/ Mark Ainley
Welcome, Closers! Today, I'm interviewing Mark Ainley, founder of GC Realty Investments.
Hiked the Grand Canyon? Check
Host a podcast? Check
Reality TV? CheckMark Ainley has done it all and shows no signs of stopping.
Starting from the ground up he has built a business that's always one step ahead, proving that grit and determination ultimately lead to success.
"Part of the journey is not knowing where it's going to go" - Mark Ainley
-Mark's LinkedIn: https://www.linkedin.com/in/mark-ainley-216a007/
-GC Realty Investments: https://www.gcrealtyinc.com/
- Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Thu, 29 Sep 2022 - 141 - 129: Formula + Automatic = Formatic w/ Matthew Tandy
Welcome, Closers! Today, I'm interviewing Matthew Tandy, Chief Executive Officer at Formatic Property Management.
We dig deep in this one, touching on experiences that shape you, building a business from the ground up and taking on the responsibility of becoming the type of boss you want to be.
Being your employees cheerleader in the good times means nothing if you aren't there supporting them through the rough times.
"I don't want to hear about your biggest failure, everybody's going to lie about that anyway, what I want to hear about is, what are some of your biggest challenges and how did you get over them." - Matthew Tandy
- Matthew's LinkedIn:
https://www.linkedin.com/in/matthewtandy/- Formatic: http://www.formaticpropertymanagement.com
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Thu, 22 Sep 2022 - 140 - 128: Making It Up As You Go w/ Marc Cunningham
Welcome, Closers! Today, I'm interviewing Marc Cunningham, President of Grace Property Management.
Marc is a trusted veteran when it comes to all things PM, having started in this industry in 1978 while still in high school.
There's no playbook in property management, so take it from a pro and learn the importance of knowing your worth and charging accordingly, the value of transparency, and that at the end of the day we're all making it up as we go.
"If you're thinking you're going to charge a premium level price, but not provide a premium level service, then you're going to fail" - Marc Cunningham
Marc's LinkedIn: https://www.linkedin.com/in/marc-cunningham-0110108/ Grace Property Management: https://www.rentgrace.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.Wed, 14 Sep 2022 - 139 - 127: Becoming a Boss with Melissa Sharone
Welcome, Closers! Today, I'm interviewing Melissa Sharone, President at First Rate Property Management.
Melissa started as an employee and ended up buying the business. Now, as President, she's committed to giving back to her community and her employees.
We touch on the importance of investing in your own business and how that allows you to elevate in an ever changing industry.
She stresses the need to always know your next step to adapt as nothing ever stays the same in property management.
"You're the property owner and you know what you want, but we're the professionals and we're in the industry every single day." - Melissa Sharone
- Melissa on Linkedin: https://www.linkedin.com/in/melissa-sharone-8a1001156/
- First Rate Property Management: https://www.boiseproperty.management/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 07 Sep 2022 - 138 - 126: Finding Your Purpose to Deliver Value w/ Aaron Robertson
Welcome, Closers! Today, I'm interviewing Aaron Robertson, Real Estate Broker at Authority Property Management.
We explore the stressors within property management and how to know when to put yourself over your business.
Find out the balance needed for efficiency in the workplace and how that relates to establishing a sustainable lifestyle.
This game isn't for everyone, but Aaron is an A player who never makes excuses, and always finds a way to get the job done.
"Your team sees the most stress when they don't know what to do." - Aaron Robertson
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here
Thu, 01 Sep 2022 - 137 - 125: Staring Evolution in the Face w/Duke Dodson
Welcome, Closers! Today, I'm interviewing Duke Dodson CEO of The Dodson Companies.
There's nothing better than being able to evolve in business and Duke Dodson has done just that.
We shed light on the importance of revealing the long term plan to your employees and how to put your identity into the business.
The conversation turns to pros and cons of selling, knowing your competition and taking a crack at what's behind the current labor shortage.
"I probably work more than my peers that work 40 hour weeks, but I decide when that is and to me that's the ultimate." - Duke Dodson
Duke's LinkedIn: https://www.linkedin.com/in/duke-dodson-73b5986/
The Dodson Companies: https://www.dodsonpm.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 24 Aug 2022 - 136 - 124: Putting Out Fires w/ Aaron Cooper
Welcome, Closers! Today, I'm interviewing Aaron Cooper, Broker at Innovative Property Solutions.
Take a journey through Aaron's beginnings in property management, from managing 3 to 300 doors and learning to trust your instincts in the industry.
Get the inside scoop into managing staff, making smart calculated decisions and putting out fires, figuratively and literally. Also get a peak into the perks of DIY property flips vs. turnkey homes.
"Everything's fixable in homes, enough money, enough insurance coverage, everything's fixable in homes." - Aaron Cooper
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 17 Aug 2022 - 135 - 123: Process Veterans Panel w/ David Kerner, Paul Kankowski, Matthew Tringali
Welcome, Closers! Today we have a special process veterans panel. I'm interviewing experts David Kerner, President at TouchPoint Property Management, Paul Kankowski, Director of Systems & Operations at Pure Property Management and Matthew Tringali, CEO at Homevault Academy.
The amount of process knowledge from this group of panelists is bar none – learn the ins and outs from the pros themselves.
Processes take time but are one of the most high leverage strategies you can pursue to improve the efficiency of your business and fast-track your growth.
Listen in and discover how to step up your game with processes.
- David's LinkedIn:
https://www.linkedin.com/in/davidjkerner/
- TouchPoint Property Management:
https://touchpointpropertymanagement.com/- Paul's LinkedIn:
https://www.linkedin.com/in/paul-kankowski/
- Pure Property Management:
https://www.purepm.co/- Matthew's LinkedIn:
https://www.linkedin.com/in/matthewtringali/
- Homevault Academy
https://www.linkedin.com/company/betterwho/Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 10 Aug 2022 - 134 - 122: Building A People-First Culture w/ Sarah Laidler
Welcome, Closers! Today, I'm interviewing Sarah Laidler, Designated Broker at Accolade Properties.
Sarah is the definition of 'big fish, small pond'. We dive into the complexities of being an active owner and viewing your team as family. Explore the importance of embracing your business from the inside out and that failure is just a stepping stone. Communication comes in many forms, and finding what works for you and your clients can make all the difference.
"We judge other people based on their actions, but then we judge ourselves based on our intentions." - Sarah Laidler
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da
- Sarah on Facebook: https://www.facebook.com/sarah.laidler.5
- Accolade Properties: https://www.accolade-properties.com
https://www.facebook.com/AccoladePropertiesWed, 03 Aug 2022 - 133 - 121: The Limitless Value of People w/ Steve Hart
Welcome, Closers! Today, I'm interviewing Steve Hart, Chief Executive Officer and Co-Founder of Property Management Inc. (PMI).
Listen in as I rewind the tape with Steve back to his start in the industry and his pursuit of generational entrepreneurship.
Discover the true potential of the people you hire and how they can be your primary asset, how the growth and success of your company is attributed to ever teammate involved, and why you should learn to lean into flexibility in order to break out of the status quo.
"The importance of people, that's what franchising is all about, you know, it's a family of people working together and building a brand so everyone can share off that success." - Steve Hart
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 27 Jul 2022 - 132 - 120: Systems + Processes Over Everything w/ Paul Kankowski
I'm attending the PM Systems Conference in September. Wanna join? Grab a listener discount using "leadsimplerocks" for $100 off at checkout.
Welcome, Closers! Today, I'm interviewing Paul Kankowski, Director of Systems & Operations at .
Prepare yourself.
Hardcore, process-minded Paul gets into the nitty gritty of automation, building resilient systems and processes.
Deep dive into the importance of reputation, building relationships and how creating solid systems and processes can make all the difference.
"Processes aren't something that you make and you shelf and they lie there. They're living breathing documents that are going to make your company better." - Paul Kankowski
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here
Wed, 20 Jul 2022 - 131 - 119: Playing The Long Game w/ Thad Tarkington
Welcome, Closers! Today, I'm interviewing Thad Tarkington, Co-Founder & CEO at Second Nature. Listen in as we discuss all things reputation, public speaking, the importance of language and even metaphorical vacuuming.
Learn how keeping the creative juices flowing is just as much a mental game as dealing with burn out, and how pure passion for what you're doing can create a positive trend in all aspects of your business.
"I remember somebody told me, for public speaking... if you ever get an opportunity to speak, whatever it may be, without hesitation say yes." - Thad Tarkington
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 13 Jul 2022 - 130 - Living up to Excellence w/Phil Owen
Welcome, Closers! Today, I'm interviewing Phil Owen, OnSight PROS President, who has a philosophical approach to property management and working will all levels of clientele.
Uncover the importance of setting a standard of excellence and living up to it as well as smiling and saying "I love you" in business.
"If you smile while you communicate, you'll communicate differently." - Phil Owen
"Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here."
Wed, 06 Jul 2022 - 129 - 117: Hot Sauce, Hot Wings, Hot Ones
Welcome, Closers! Today, you're in for a treat with this special Hot Ones themed episode featuring Ray Hespen Property Meld CEO & Co-Founder, Thad Tarkington Second Nature CEO & Co-Founder, Phil Owen OnSight PROS CEO – and hot sauce.
Can we take the heat? Find out as we battle the sauces while breaking down working remote, running a business and how soon is too soon to drink the milk.
"So i'm just going to say, that does not taste good." - Phil Owen
Follow:
Ray Hespen
Thad Tarkington
Phil OwenVisit:
Property Meld
Second Nature
OnSight PROSSimplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here
Wed, 29 Jun 2022 - 128 - 116: Why Maintenance Matters w/ Deb Newell
Welcome, Closers! Today, I'm interviewing Deb Newell, Executive Real Estate Consultant at Real-Time Consulting Services.
Listen in as I deep dive into property management with Deb Newell. Get her perspective on managing vendors, navigating tenants and the ins and outs of dealing with maintenance. Learn to set your expectations up front, the importance of vulnerability in business and the worth of having a proactive relationship with clients.
"I think people think that leaders are to be revered and [are] untouchable people ... but actually I think that good leaders are people who have shown that they've failed and have overcome it and that they're vulnerable and that they've shared their story." - Deb Newell
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 15 Jun 2022 - 127 - 115: Engineering & Optimizing Property Management w/ Peter LohmannThu, 02 Jun 2022
- 126 - 114: Real Talk About REI with Ralph Reahard
Welcome, Closers! Today, I'm interviewing Ralph Reahard, Broker at Real Property Management Richmond Metro.
We take a good hard look at wealth creation through REI ahead of this year's PM Syndication Summit.
I take extreme interest in this topic as it feels obvious but also a pain in the ass; it's both within striking distance and yet not quite there. I strongly endorse and recommend you consider showing up for the PM Syndication Summit - I'll be there. (No, I'm not getting paid to say this.)
For more information, go to:
https://pmsyndicationsummit.comSimplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Tue, 19 Apr 2022 - 125 - 113: The Key Is Implementation w/ Scott Brady
Welcome, Closers! Today, I'm interviewing Scott Brady, Owner, Broker & President at Progressive Property Management, Inc.
Scott wastes no time digging into the numbers of property management and association management. He has spent his career building, testing and evolving his company - all while reading about a book a week. He says the industry is currently in a race towards delegation, automation, implementation and operating more efficiently to improve margins.
Where do you stack up in this race?
"The good are getting better, and if you're not incrementally improving your company – the aggregation of small gains, making tiny improvements everyday in your company, embracing change, implementing it – you could be left behind." - Scott Brady"
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Thu, 24 Mar 2022 - 124 - 112: Father-Daughter Duo & A Superbowl Winning Culture
Welcome, Closers! Today, I'm interviewing Lyle and Taylor Haas, father-daughter duo at Colorado Realty and Property Management, Inc.
I ask them about the distinction between: family vs sports team. Is the family-owned company a family or a sports team?
They say it's more like the organization is going to the Super Bowl.
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Fri, 11 Mar 2022 - 123 - 111: Space Shuttles, Sony + Systems w/ Ben Sencenbaugh
Welcome, Closers! Today, I'm interviewing Ben Sencenbaugh, President & Owner of The Realty Medics.
Ben took me on a journey back to his days working on planes and space shuttles (cool, right?) and how his career evolution brought him to where he's at today - the single family residential space. Along the way, he explains why and how he applies his process mindset to the business to ensure all systems are always a go.
"Where are the wheels spinning instead of moving forward and why?" - Ben Sencenbaugh
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Thu, 17 Feb 2022 - 122 - 110: Scaling to 500 Doors w/ DD Lee
Welcome, Closers! Today, I'm interviewing DD Lee, Broker/Owner of Skyline Properties Group, inc.
Listen in as we cover a variety of topics, including what and who she attributes her sales training to, her mindset around self doubt, and her encouragement for entrepreneurs in the space that are in constant pursuit of their next challenge.
For the scalers and the sellers, this episode is for you.
"Are we going to be able to do this? Well, you don't know until you try." - DD Lee
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 02 Feb 2022 - 121 - 109: Predicative Business Navigation w/ Daniel Craig
Welcome, Closers! Today, I'm interviewing Daniel Craig, Founder & CEO of ProfitCoach.
I go way back with Daniel. Listen in as we cover a variety of topics, including the three steps you need to take today to 3X your profits:
#1) Get Clear
#2) Define The Target
#3) Stay On Track
"What we want our clients to do is really understand their why. Why are you in business?" - Daniel Craig
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Thu, 13 Jan 2022 - 120 - 108: The Business of Moment-Making with Andrew Smallwood
Welcome, Closers! Today, I'm interviewing Andrew Smallwood, VP of Revenue at Second Nature.
Listen in as I cover a variety of topics with Andrew, including takeaways from his Cutco days, why it's important to be categorically different (*queue purple suits*), and how fine-dining experiences truly feed Andrew's soul.
"The question is, ultimately, how are you innovating and radically differentiating yourself from everybody else so that everyone else is compared to you, and not you being compared to something else." - Andrew Smallwood
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Tue, 21 Dec 2021 - 119 - 107: PM Grow: Reflections & Lessons After Exiting
A few years back, a friend of mine in the industry and I collabed to materialize a fun idea we had – host an industry-wide event where there were a ton of stellar speakers, a variety of ways attendees could learn and walk away with something they would want to immediately implement, and have a great time. This was the birth of PM Grow.
Today, I'm no longer involved. Here are some reflections and lessons learned about my time copiloting.
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Thu, 09 Dec 2021 - 118 - 106: Leading From The Front with John Bradford
Welcome, Closers! Today, I'm interviewing John R. Bradford, III, North Carolina State Representative and CEO & Founder at PetScreening.
Listen in as I cover a variety of topics with John, including what it takes to lead from the front, how he climbed the corporate ladder at ExxonMobil and IBM before going all in on property management, and why you're never too good to clean someone else's toilets.
"I would not sell you [an investment property] that I wouldn't buy myself, and in fact, if you don't buy it, I might." - John Bradford
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 01 Dec 2021 - 117 - 105: Pies, People and Profit with Jennifer Stoops
Welcome, Closers! Today, I'm interviewing Jennifer Stoops, Vice President Corporate Development at PURE Property Management. Listen in as I cover a variety of topics with Jennifer, including what lead her to property management, her takeaways from owning and operating a bakery, the emphasis she puts on people, culture, and community, and how she continues to expand her involvement in the industry.
"You never work harder until you work for yourself." - Jennifer Stoops
Thu, 18 Nov 2021 - 116 - 104: Feds, Fraud and Fortune w/ Clay Lehman
Welcome, Closers! Today, I'm interviewing Clay Lehman, CPA, Licensed Florida Real Estate Broker and President of Resolute Asset Management.
Listen in as I cover a variety of topics with Clay, including key learnings from high-stakes experiences throughout his career, how dialed-in processes directly impact his ability to scale Resolute Asset Management, and his advice for anyone that wants to get into real estate.
"I wanted to diversify my revenue streams so that I could weather that and not have to have the stress of growing and shrinking." - Clay Lehman
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here
Thu, 04 Nov 2021 - 115 - 103: Airlines, Automations and Acquisitions w/ Todd Ortscheid
Welcome, Closers! Today, I'm interviewing Todd Ortscheid, CEO at GTL Real Estate.
Listen in as I cover a variety of topics with Todd, including how he compares property management processes and systems to the safety of the airline industry, the correlation between involvement and the vendors that are providing the best service, and how he'd prefer to spend his time.
"People don't die, usually, in property management when you make a mistake, but people lose money!" - Todd O.
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
Wed, 20 Oct 2021
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