Zuper FM – Field Service, Your Way

In this older episode of the Zuper FM podcast, we’re diving deep into Relationship Economics and its transformative power in the customer service and field service industries. Join us as we feature David Nour, CEO of The Nour Group, Inc. and author of Relationship Economics®, in this enlightening episode. David sheds light on the pivotal … Read More Read More

Customer experience is the cornerstone of business success—it’s how customers perceive their interactions with your company, and it’s crucial for every business. This is as true today as it was when we first released this episode.  But what does it take to truly excel at customer experience? In this insightful episode, join Dennis Sadlowski, a … Read More Read More

In this episode, we welcome Jeff Oskin, the founder of Newlogiq, to delve into the practical applications of AI for businesses.  Jeff shares insights on how AI can yield a substantial return on investment, stressing the significance of a robust foundation in field service platforms and ticketing systems for effective AI integration. He also dives … Read More Read More

Did you know that field service can be recession-proof? In a recent study conducted by Blumberg Advisory Group Inc., results showed that despite concerns of a recession, a majority of respondents are optimistic about the future. What happens most times during a recession, there is a higher demand for maintaining and servicing existing products, which … Read More Read More

In Mexico City, Eduardo saw firsthand the struggles architects and developers faced in procuring materials on time. As a homeowner himself, he also noticed the lack of professional services in the construction industry. In this episode, Eduardo Samayoa, CEO and founder of Simplo, shared his journey from working in lighting and product consulting in San … Read More Read More

“You can’t have a reasonable conversation during a fire or even when there’s a lot of smoke around.” In this episode, Gaven Fahl, Director of the Critical Accounts Program at Hewlett Packard Enterprise joins us to talk about building proactive customer relationships and maintaining them. With 12 years under her belt at Hewlett Packard Enterprise … Read More Read More

In recent years, the field service industry has undergone significant changes, with a growing emphasis on sustainability and innovation. In this episode, Rod Cook, Director of North American Service Operations at Trane Technologies, discusses the challenges and opportunities available for talent within the trades industry, particularly in HVAC.  He explores how to achieve a lucrative … Read More Read More

Collaborative partnerships have the power to revolutionize the way you build a unified customer experience. In this episode, Sai Padmarajen, Head of Channel & Ecosystem Partnership, and Rob Freedman, Head of Growth, both from Zuper, share their insights on their partnership model’s three-pronged approach. They highlight the evolution of Zuper’s partner network, which has grown … Read More Read More

As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business. In this episode, we’re joined by Rob Freedman, Head of Growth at Zuper to explore the forecasted growth of the field service management market and the technology trends shaping the industry … Read More Read More

Zuper experienced substantial growth in 2022, tripling the number of users and new customers.  In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper’s service in connecting people digitally and the added functionality and enhancements they have put into their product.  Michael shares the key elements that … Read More Read More

As field service businesses come to terms with the recession – investing in technology, specifically AI technology can be a cost-cutting opportunity. In this episode, Rob Freedman, Head of Growth Marketing at Zuper, maps out the biggest growth opportunities during the recession for companies in the field service industry. Additionally, he shines a spotlight on … Read More Read More

The field service industry is experiencing a massive opportunity for growth in 2023. As the industry moves forward, service leaders and technicians will need to strive to make data-driven decisions that will move them in the right direction. In this episode, Michael Israel is joined by Wael Mohammed, EVP of Strategy at Field Nation, to … Read More Read More

With the change in consumer expectations, there is a substantial investment in IT and telecom infrastructure to support the digital customer experience. As a result, the demand for skilled technical labor as a fast, convenient cost-cutting option has risen. In this episode, Michael Israel sits down with Mynul Khan, CEO of Field Nation, to discuss … Read More Read More

Let’s revisit a classic! Enhancing the customer service experience isn’t just about meeting expectations—it’s about exceeding them.  Going above and beyond leaves customers delighted and satisfied, fostering the kind of loyalty every business craves. Join us as executive coach and founder of The Nour Group, David Nour, alongside Michael Israel, to expand on the strategies … Read More Read More

Learn how mastering Completed Service Work can give your business a strategic edge.  By leveraging field service management to forge deep connections with customers, you can cultivate loyalty, drive growth, and position your brand as a leader in your industry. In this enlightening episode, Michael Israel is joined by industry experts Michael Blumberg, President and … Read More Read More

There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses.  One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its ease of integration with many other solutions and applications such as Zuper FSM. Michael Israel and the Zuper team … Read More Read More

Did you know that we’re currently in the midst of our Fourth Industrial Revolution? The Fourth Industrial Revolution is a period of rapid transformation across industries, societies, and nations. Technology, connectivity, and automation have been at the forefront of this revolution. In this episode, We make a virtual stop in the UAE to speak with … Read More Read More

The best businesses are created when you’ve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences.  In this episode, Ben Souva and Jacob Krum, the founders of Trim Landscaping, join Michael Israel to discuss the circumstances that made them … Read More Read More

Even though it’s from the archives, this episode packs a punch with insights that still hold true today. Join Michael Israel and David Nour on this episode as they dive into Completed Service Work, a game-changer in field service management that goes beyond mere problem-solving to elevate service professionals and businesses alike. In this enlightening … Read More Read More

Embracing new technologies, software solutions, and automation of workflows can be daunting for many businesses.  Lumio Intelligence is one of Zuper’s premier partners that helps small and medium enterprises integrate value-added ecosystems into business operations, allowing a faster return on investment and a better automation process. In this episode, Michael Israel sits down with Melanie … Read More Read More

We know how important it is to protect your property when you’re not around.  While incorporating technology into the process is a must, how are experts within the surveillance industry streamlining their workflow to provide you and your business with the best security?  In this episode, Myles Osswald and Amanda Harris from Pro-Vigil, join David … Read More Read More

Before March 2020, the word inflation was considered taboo. Fast forward two years, inflation has seeped into every aspect of our lives.  So, has inflation impacted the field service management industry, too?  Sure it has.  In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group Inc, joins Michael Israel to unveil how … Read More Read More

How much do you know about technology in the field service management industry?  How much do you care about human connection and maintaining relationships as a field service management professional? In this episode, Michael Israel interviews David Nour, the CEO of The Nour Group. David highlights his career in field service management while unveiling everything … Read More Read More

When you hear the acronym SEO — What is the first thing you think about?  If you didn’t come up with search engine optimization, you’re not alone. In fact, a lot of field service management companies don’t really know what’s SEO and how it could benefit their business.  This week, Rob Freedman, the head of … Read More Read More

Sales, repair and maintenance, customer support, and regular inspections are just a few branches of the field service management industry.  But is this a viable career path? In this episode, David Nour, the CEO of The Nour Group, Inc, interviews Michael Israel. Together, they explore Michael’s journey in the field service management arena and reasons … Read More Read More

What do venture capitalists and field service professionals have in common?  They both have wondered why they should invest in software that aids the field service industry.  In this episode, Michael Israel welcomes Kellan Carter, founding and general partner at FUSE. Together, they explain why investing in technology in the field service industry is a … Read More Read More

Every great business starts with a hurdle. And Zuper is no different. In this inaugural episode of Zuper FM – Field Service, Your Way, Michael Israel welcomes Anand Subbaraj, CEO and founder of Zuper. Anand shares everything you need to know about him while unveiling Zuper’s story, vision, and mission as they work towards building … Read More Read More