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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
- 299 - Finding Success Through Humility and Impact: Tyler's Entrepreneurial Journey
This episode of the Restaurant Technology Guys podcast features an insightful conversation with Tyler, an entrepreneur who made a significant impact on the restaurant technology space within a year. Tyler shares his journey from starting as an entrepreneur at 23, keeping his business within a close-knit community, to deciding on a path of mergers and acquisitions that led to the creation of VersiTech and its subsidiaries, Bold Integrated Payments and Tonic point of sale. The dialogue delves d...
Mon, 13 May 2024 - 298 - Leveraging Data for Restaurant Success: Insights from Data Delivers and Primanti Bros
This episode of the Restaurant Technology Guys podcast features a deep dive into how restaurants can use data to drive business decisions, enhance customer experience, and ultimately boost sales. The hosts are joined by Pat Riley, Vice President of Sales and Marketing at Data Delivers, and Adam Gollum, CEO of Primanti Brothers, a 91-year-old restaurant brand. They discuss the importance of organizing and monetizing the vast amounts of data generated by restaurants to understand and influence ...
Mon, 06 May 2024 - 297 - Promoting Sustainability in Restaurants Through Innovative Technologies
Promoting Sustainability in Restaurants Through Innovative TechnologiesThis episode of the Restaurant Technology Guys podcast features Diana from Restaurant Technologies Inc., where she serves as the general counsel and oversees the company's environmental, social, and governance initiatives, focusing on sustainability. She discusses the origins and mission of Restaurant Technologies Inc., distinguished from the podcast itself despite name similarities, and highlights their main products: the...
Mon, 29 Apr 2024 - 296 - Innovations Unveiled at the National Restaurant Association Show 2024
Innovations Unveiled at the National Restaurant Association Show 2024This episode of the Restaurant Technology Guys Podcast features Lisa Malikow, overseer of the National Restaurant Association Show, the largest food service event in the Western Hemisphere. Lisa discusses the event's scope, including its coverage of 900 product categories, the Kitchen Innovation awards, and exciting new products and technologies set to debut in 2024. Highlights include advancements in sustainability, remarka...
Wed, 24 Apr 2024 - 295 - Brink Co-Founder Rick Elliott talks kitchen automation
In this episode of the Restaurant Technology Guys podcast, host Jeremy welcomes Rick Elliott, a co-founder of Conductor, a startup in the restaurant tech space. Rick shares his journey from working on oil rigs to becoming a tech entrepreneur, emphasizing the role of hard work and innovation. He elaborates on his early days co-founding Brink, a pioneering cloud-based point of sale solution for restaurants, and discusses the acquisition of Brink by PAR. Rick explains his vision for Conductor, a...
Mon, 22 Apr 2024 - 294 - From Payments to POS Software, the story of Tabski
This episode of the Restaurant Technology Guys podcast features Jon, a longtime friend of the host and CEO/co-founder of Tabski, a digital commerce platform for restaurants. Jon shares his journey from starting in B2B sales and entering the restaurant tech space, to launching and pivoting Tabski amidst challenges like COVID-19. Tabski aims to improve guest experience and operational efficiency through features like multi-vendor ordering and omni-channel integration, addressing the evolving ne...
Mon, 15 Apr 2024 - 293 - Evolving Restaurant Operations through Advanced Technology Solutions with Its a Checkmate
Evolving Restaurant Operations through Advanced Technology SolutionsIn this episode of the Restaurant Technology Guys podcast, the host welcomes back Vishal, the CEO and founder of It's a Checkmate, to discuss advancements in restaurant technology. Vishal elaborates on how his company integrates digital ordering channels with POS systems to streamline operations for restaurants. He emphasizes the growing complexity and variety of digital ordering, from kiosks to social media, and how It...
Mon, 08 Apr 2024 - 292 - One Bigg Island in Space from the founders of Biggby Coffee
One Big Island in Space: Revolutionizing the Coffee Industry with Farm Direct CoffeeThe podcast features Restaurant Technologies Group hosting Michelle and Robert Fish, co-founders of One Big Island in Space and Biggby Coffee. Michelle and Robert share their passion for supporting coffee farmers directly and promoting environmentally friendly farming methods. They speak about their missions to build long-term relationships with mid-sized farmers across the globe, ensuring fair treatment of wo...
Mon, 01 Apr 2024 - 291 - Revolutionizing Inventory Management with David Greschler, Co-Founder and CEO of Nomad Go
In this episode of the 'Restaurant Technology Guys' podcast, the host and guest David Greschler, Co-Founder and CEO of Nomad Go, discuss the transformative role of Nomad Go's technology in restaurant inventory management. Nomad Go uses computer vision, spatial intelligence, and augmented reality to audit and count inventory in real time with up to 99% accuracy, revolutionizing traditional inventory methods. The technology caters for complexities such as substitutions, batch recipes, and stora...
Mon, 25 Mar 2024 - 290 - Exploring Fintech and Wage Access in the Restaurant Industry with Instant Financial
In this podcast episode of Restaurant Technology Guys, the guest Tal Clark, CEO of Instant Financial, discusses the important aspects of fintech and wage access in the restaurant industry. With Tal's two-decade experience in the financial technology space, he describes the role of Instant Financial in facilitating digital payments, increasing accessibility, and making transactions cost-effective. The conversation includes an in-depth discussion about the necessity and benefits of earned wage ...
Mon, 18 Mar 2024 - 289 - Exploring Restaurant Technologies in Hotels: A Conversation with Scot Turner of Auden Hospitality
The podcast episode hosts Scot Turner, founder of Auden Hospitality, a global advisory business based in the UK that assists hoteliers in improving their food and beverage operations. Turner discusses the importance of restaurant technology in hotels and its potential to enhance both revenues and guest experiences. He suggests that hotels should make their restaurant operations separate from the rest and learn from independent restaurants. They should focus on digital experiences as much as p...
Mon, 11 Mar 2024 - 288 - Harnessing Restaurant Technology with AI: A Conversation with Matt Walmpler of Clear Cogs
In this enlightening conversation, Matt Wampler, a former Jimmy John's franchisee and a crucial player at Clear Cogs, talks about the role of modern technology in the restaurant industry. He discusses the power of data-driven decisions and the challenges of integrating AI in restaurant operations. The conversation also reveals how Clear Cogs has been partnering with Point of Sale (POS) companies, including freshly announced partnership with Toast, enhancing the accessibility of AI for all res...
Mon, 04 Mar 2024 - 287 - Revolutionizing Restaurant Loyalty Programs: A Conversation with Hang CEO Matt Smolin
Revolutionizing Restaurant Loyalty Programs: A Conversation with Hang CEO Matt SmolinIn this episode of the 'Restaurant Technology Guys' podcast, the hosts discuss the changing dynamics of loyalty programs with Matt Smolin, the co-founder and CEO of Hang, a next-generation loyalty software. Smolin delves into the story of his journey from working in finance to co-founding a successful startup. He also emphasizes the importance of personalization in loyalty programs and the need for brands to ...
Mon, 26 Feb 2024 - 286 - Vericast: Shaping the Future of Restaurant Technology
In this episode of the Restaurant Technology Guys podcast, Jeremy Julian engages in a conversation with Marc Mathies from Vericast. The discussion revolves around how Vericast, best known as a cooperative shared mail provider in the restaurant space, pivots to the digital landscape. Marc highlights Vericast's novel data enhancement project called 'Next Drive,' bridging customer data with proprietary data to create personalised advertising campaigns with refined accuracy. The podcast also disc...
Mon, 19 Feb 2024 - 285 - Cali BBQ Media
Restaurant Technology Guys Discuss Storytelling and Media with Shawn WalchefIn this episode of Restaurant Technology Guys, host Jeremy Julian talks to Shawn Walchef, the owner of Cali Barbecue in San Diego. Shawn shares his story of running a restaurant, struggling in the initial years, and learning to make it a success. He also discusses the impact of technology, especially social media platforms, in advertising and marketing his business. Shawn shares the importance of building a community ...
Mon, 12 Feb 2024 - 284 - Building Brand Awareness & Engagement Through Digital Marketing - A Conversation with Justin Ulrich
In this episode of The Restaurant Technology Guys podcast, Jeremy Julian speaks with his guest, Justin Ulrich. Justin is the leader of the marketing team at Evocalize. They discuss Justin's diverse career path and his experience in the marketing world. Justin shares how his team at Evocalize aids local businesses with their marketing, from automating paid digital marketing to facilitating localized digital marketing strategies. They also discuss the importance of content creation and audience...
Mon, 05 Feb 2024 - 283 - Untold Story of PopcornGTM
PopcornGTM VideoIn this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts a conversation with Paul Molinari and Michael Beck, co-founders of PopcornGTM, a company focused on delivering bold, intentional sales and marketing strategy to help restaurant technologies break through and win. They delve into the challenges of getting noticed in a crowded market, underscore the importance of resonating with target audiences, and share valuable insights on the utilization of sales...
Mon, 29 Jan 2024 - 282 - The World of Temporary Cold Storage: An Interview with Duane Waterman
In this episode of The Restaurant Technology Guys podcast, Duane Waterman from Polar Leasing discusses the company's unique temporary cold storage solutions for the restaurant industry. Polar Leasing provides rentable, ground-resting walk-in cooler freezers across the country. These units come pre-equipped with the ability to adjust to both cooler and freezer temperatures and are delivered to clients between 1-3 business days after ordering. Duane highlights the units' seamless construction a...
Mon, 22 Jan 2024 - 281 - Democratizing Access to AI in Restaurants: A Conversation with Carl Turner, Founder of Swipe.by
Restaurant Technology Guys Podcast: Episode featuring SwipebyIn this episode of the Restaurant Technology Guys podcast, Jeremy interviews Carl Turner, the CEO, and founder of Swipeby. They discuss the exciting strides Swipeby is making in the restaurant technology space, from implementing an AI-driven 360 online ordering platform to developing personalized, automated marketing campaigns for restaurant businesses. They delve into the benefits of AI technology for enhancing customer experiences...
Mon, 15 Jan 2024 - 280 - The Future of Restaurant Technology: AI, Customization, and End-to-end Solutions with Nabeel Alamgir
In this episode of Restaurant Technology Guys podcast, the host speaks with Nabeel Alamgir, CEO and co-founder of Lunchbox. They discuss Nabeel's background as an immigrant from Kuwait and Bangladesh, the birth of Lunchbox as a solution to challenges faced by restaurants in the age of technology, and the innovative features Lunchbox offers to enhance restaurant operations. They also touch on Nabeel's interesting viewpoint on the COVID-19 pandemic as an accelerant of restaurant industry shifts...
Mon, 08 Jan 2024 - 279 - ZippyApp: the meeting place for hourly job seekers & employers
Surviving the Turnover Storm: Strategies for Building a Strong Restaurant WorkforceIn the Restaurant Technology Guys podcast, host Jeremy mentions that they are joined by Kamyar Fadavi, Founder and CEO of TalentTroll and Zipyap. Kamyar discusses how his passion for technology led him to create TalentTroll, aimed at restructuring the hiring process in the restaurant and hospitality industry. His product, Zipyap, provides a unique, automated system that streamlines the hiring process for busy m...
Tue, 02 Jan 2024 - 278 - Earned wage access with TimeForge and Rain
Have you ever wished you could get paid faster, without waiting for payday? With Rain, you can access your earned wages anytime, anywhere. Rain is a mobile app that connects to your bank account and lets you withdraw a portion of your paycheck before it's due. You can use Rain to pay bills, cover emergencies, or just treat yourself. Rain is not a loan, so there are no interest fees or credit checks. You only pay a small flat fee when you use the service. Rain helps you take control of your fi...
Mon, 18 Dec 2023 - 277 - Fantastic food quality lessons from the leaders at Thermodyne
Thermodyne foodservice is a company that provides high-quality cooking and holding equipment for restaurants, hotels, catering and other foodservice businesses. Thermodyne's patented Fluid Shelf technology ensures even heat distribution and precise temperature control, resulting in better food quality, safety and shelf life. Thermodyne offers a range of products, from countertop warmers and steamers to full-size ovens and cabinets, that can meet any foodservice need. Join Aaron Bremer where h...
Mon, 11 Dec 2023 - 276 - Where did the name Voodoo Brewing Co come from? Learn this and more from this talk with their CEO
In this episode, we have a special guest: Matteo, CEO of Voodoo Brewing. Voodoo is known for its innovative and experimental beers, like the Gran Met, a Belgian-style tripel aged in oak barrels with champagne yeast, or the Big Black Voodoo Daddy, a massive imperial stout with chocolate, vanilla and coffee. Matteo will tell us how he started Voodoo, what inspires him to create new beers, and what challenges he faces in running a successful brewery. Tune in and get ready to learn some bre...
Mon, 04 Dec 2023 - 275 - Take a Shifty with CEO Beth Hussey who shares how she created technology to train team members
Shifting Your Restaurant Training to Tech: Conversation with Beth Hussey of ShiftyIn this enlightening episode of the Restaurant Technology Guys podcast, Beth Hussey, an experienced restaurateur, and founder of Shifty.inc shares her journey from being in the restaurant business for over 37 years to introducing technology into the industry. Beth created a unique way of training servers and bartenders, turning it into a tech platform called Shifty, and shares insights on restaurant employee ret...
Mon, 27 Nov 2023 - 274 - Troy Hooper Brings the heat with the story of Pepper Lunch and it growth in North America
Join Jeremy and CEO Troy Hooper where they talk about how Pepper Lunch came to be in Japan and its amazing growth in North America. Be the first to hear about their goals and growth plans for the US market. Check them out at Pepper Lunch - Sizzling Hot Plate Dining Experience (pepperlunchrestaurants.com)
Mon, 20 Nov 2023 - 273 - Union Software looks to solve the payment problems
Join Jeremy and Founder and CEO Alex Broeker where we talk about the problem of checking out in a restaurant and how if not done well it can ruin the entire hospitality experience. Check them out at Union | Great Service Starts Here (getunion.com)
Mon, 13 Nov 2023 - 272 - Hot Concept Cornbreads Restaurant talks soul food
Join Jeremy and found of Cornbread Soul Adenah Bayoh where we talk about how Cornbread came to be, her journey to the states and how to use technology to your advantage. Check them out at Cornbread Soul | Best Soul Food Restaurant | Farm to Soul
Mon, 06 Nov 2023 - 271 - Hear the story of the iconic steakhouse Black Angus from Jim Little
In this episode of the Restaurant Technology Guys Podcast, we chat with Jim Little, the Director of Culinary from Black Angus Steakhouse. Jim shares his insights on how he runs the culinary and drink programs for over 40 locations across the US. He also talks about how he uses technology to streamline operations, enhance guest experience, and innovate new menu items. Tune in to hear Jim's tips and tricks on how to create a successful restaurant brand with delicious food and drinks.
Mon, 30 Oct 2023 - 270 - Your Tax Free Life Starts here with CPA JT Pells
Are you the owner of a restaurant looking for ways to maximize your tax benefits? If so, you won't want to miss this exclusive interview between Jeremy Julian from Restaurant Technology Guys and JT Pells, a CPA specializing in taxes for restaurants. Get the inside scoop on all things taxes, and leave with actionable tips that can help lower your business’s taxes! Check them out at https://jtpells.com/
Mon, 23 Oct 2023 - 269 - Find your Aloha with Mo' Bettahs
If you're a fan of Hawaiian food, you might have heard of Mo Bettah's, a chain of restaurants that serves authentic island cuisine. Mo Bettah's has been growing rapidly in the past few years, thanks to its loyal customers and its partnership with Thanx, a digital loyalty platform. In this episode of RTG podcast, host Jeremy Julian talks to Katrina Guevera, the marketing director of Mo Bettah's, about how they have built their brand, expanded their locations, and increased their retention rate...
Thu, 19 Oct 2023 - 268 - How to ensure franchise growth and success with WonLifeBrands CEO Robert Maynard
If you're looking for some inspiration and tips on how to grow your own franchise business, you won't want to miss this episode of RTG podcast. I had the pleasure of chatting with Robert Maynard, the founder and CEO of WonLifeBrands, a company that owns and operates several successful franchises, including Famous Toastry, a breakfast and brunch chain that has been featured in Forbes, Entrepreneur, and Inc. magazines.Robert shared his journey from being a college dropout to becoming a franchis...
Mon, 16 Oct 2023 - 267 - Boost Sales with Expert Digital Menus by OSM Solutions
Check out how to do digital menu boards right with CEO and Founder Marc Rosenberg. Marc shared his insights on how digital signage, menu boards, kiosks, and other innovative solutions can enhance the customer experience, increase sales, and reduce costs. We also talked about some of the challenges and opportunities that restaurant owners and operators face in this fast-changing landscape. Tune in to hear their stories, tips, and advice on how to leverage technology to grow your business...
Thu, 12 Oct 2023 - 266 - The Story of Sunny Street Cafe
Sunny Street Café® is a family-owned and operated breakfast and lunch concept founded by Mike Stasko Sr. that opened its flagship restaurant in Columbus, Ohio. The restaurant began as Peaches in Bradenton, Florida, and was discovered by Mr. Stasko in 2006. He loved the idea of a home-style Americana restaurant and decided to purchase the franchise. Stasko moved the restaurant to Columbus, Ohio, and changed the name to Rise & Dine. After a few short years, Stasko rebranded for a final time...
Mon, 09 Oct 2023 - 265 - Cashier in the Cloud Voice AI tool Kea.Ai
In this episode, Jeremy Julian interviews Adam Ahmad, the CEO and founder of kea.ai, a company that provides human-assisted AI voice ordering for restaurants. They talk about how kea.ai works, what benefits it brings to restaurant operators and customers, and what challenges and opportunities they face in the industry.You'll hear how kea.ai uses natural language processing and machine learning to handle phone orders efficiently and accurately, reducing wait times, errors, and costs. You'll al...
Thu, 05 Oct 2023 - 264 - Setting The Standard For a Better Calling Experience with First Orion
Learn how branded phone calls can increase guest satisfaction and get you in touch with your customers faster and easier in the restaurant world. Check out the team at First Orion Branded Communication & Call Protection Solutions (firstorion.com)
Mon, 02 Oct 2023 - 263 - Voice AI with Converse Now
In this episode, the Restaurant Technology Guys interview Ben Brown of Converse Now, a company that provides voice AI solutions for restaurants. Ben shares how voice AI can help restaurants automate their ordering process, reduce errors, increase sales, and enhance customer satisfaction. He also talks about the challenges and opportunities of implementing voice AI in restaurants, and how Converse Now can help you get started.If you are interested in learning more about voice AI and how it can...
Mon, 25 Sep 2023 - 262 - Maximize Local Store Marketing with evocalize
In this episode, we chat with Matthew Marx, the founder and CEO of Evocalize, a platform that helps local businesses create and run effective digital marketing campaigns. In the show we discuss how Evocalize can help restaurant owners reach more customers, increase their online presence, and grow their revenue. We also talk about the challenges and opportunities of local marketing in the post-pandemic era, and how Evocalize can help businesses adapt and thrive. Tune in to hear some great insi...
Mon, 18 Sep 2023 - 261 - Enabling Web3 with Devour Token and WowBao
Hey, do you love Wow Bao as much as we do? Then you'll want to tune in to this episode of the podcast where we talk with Devour founder Chad Horn and Jeremy chat with Geoff Alexander, the CEO of Wow Bao. They'll discuss how wow bao is using the metaverse to create immersive and interactive experiences for their customers. You'll learn how you can order, customize, and enjoy your bao in a virtual reality setting, and even meet other bao lovers from around the world. Don't miss this chance to h...
Mon, 11 Sep 2023 - 260 - Restaurent - Private Party Booking Better
Learn about private party booking app Restaurent with founder Nick Cianfaglione. Book any restaurant for a Private. Event Venues of all shapes and sizes, for all occasions. Nick goes through the common problems with booking private parties. Check them out https://restaurent.com/.
Mon, 04 Sep 2023 - 259 - alwaysAI talking about computer vision and how it is changing restaurants forever
alwaysAI Co-Founder and CEO Marty Beard was a recent guest on The Restaurant Technology Guys' Podcast discussing how computer vision is disrupting the restaurant industry by providing real-time insights into behind-the-counter operations to improve speed of service. Listen to learn more! Check them out at Computer Vision Platform | alwaysAI
Mon, 28 Aug 2023 - 258 - Interview with Zaxby's Top Franchise Owner about how to maximize drive thru operations
Hey guys, welcome back to my channel! In today's episode, I'm going to show you how FasterLines helps make drive thru lines quicker with the top selling Zaxby's franchise owner. FasterLines will help your restaurant operate at top efficiency using machine learning and AI tools to help find the bottleneck and stop it once and for all. It's super convenient and fast, and it also reduces errors and waste. We interviewed the owner of the most successful Zaxby's franchise in the country, who uses ...
Mon, 21 Aug 2023 - 257 - Guest Self Ordering with Tillster
In this episode, I'm going to show you how Tillster helps restaurants with guest ordering. Tillster is a company that provides online and mobile ordering solutions for restaurants, so you can order your food faster and easier. Tillster also helps restaurants increase their sales, improve their operations, and engage their customers with personalized marketing. If you want to learn more about Tillster and how it works, keep watching! Check them out at https://www.tillster.com/
Mon, 14 Aug 2023 - 256 - Using AI to help restaurants prep food with ClearCOGS Founder Osayanmo Osarenkhoe
Hey, welcome to the podcast where I, talk to amazing entrepreneurs and innovators who are changing the world with their ideas and products. In this episode, I chat with Osayanmo Osarenkhoe , the founder of ClearCOGS, a startup that uses AI to help restaurants optimize their food preparation and reduce waste. We discuss how he came up with the idea, what challenges he faced along the way, and what his vision is for the future of food service. Tune in and get inspired by his story!Check them ou...
Mon, 07 Aug 2023 - 255 - Total Kitchen Management with Restaurant Technologies Director of Sales David Eha
Today I have a special guest with me: David Eha from Restaurant Technologies Inc. He's here to tell us how his company helps restaurants with oil management. You know, that stuff you fry your food in. Turns out, it's not as simple as you might think. There are a lot of challenges and risks involved in handling, storing, and disposing of oil. That's why Restaurant Technologies Inc. offers a smart solution that automates the whole process and makes it safer, cleaner, and more efficient. Sounds ...
Mon, 31 Jul 2023 - 254 - Restaurant Loyalty Specialists Founder Olga Lopategui
Join Jeremy and Olga Lopategui where they talk about restaurant loyalty and how to maximize your brand message. After 15 years in brand marketing and international franchise marketing at Pizza Hut, KFC and TGI Fridays, Olga noticed that restaurant chains were getting proficient at collecting customer data, yet the skill of using that data for marketing seemed to be lacking in many organizations. Restaurant Loyalty Specialists, a boutique loyalty consulting firm, was founded right t...
Mon, 24 Jul 2023 - 253 - Robotics are changing the restaurant world. Learn more with United Robotics CEO Corwin Carson
In the ever-evolving landscape of the hospitality industry, the demand for exceptional experiences is at an all-time high along with record high staffing shortages. Over 500,000 jobs remain vacant each month. Corwin Carson, the visionary CEO of United Robotics Group, sees a unique opportunity to bridge the gap between the staggering job vacancies and the need for efficient and seamless service with cutting-edge advancements in robotics and automation. United Robotics Group's pioneering vision...
Mon, 17 Jul 2023 - 252 - Veggie Grill Founder T.K. Pillan talks growth of the country's largest plant-based restaurant brand
Join Jeremy and Founder of Veggie Grill T.K Pillan where they talk about the shift from technology startup to becoming the largest plant-based chain in the country. In 2006, investor partners T.K. Pillan and Kevin Boylan began looking for the next big restaurant idea. Around the same time, the duo were personally experiencing the tremendous health benefits of a plant-based diet and were becoming more informed about the inhumane and unsustainable factory farming methods used to produce me...
Sun, 09 Jul 2023 - 251 - Measuring the guest experience with Ovation Founder and CEO Zack Oates
Join Jeremy and Zack where they talk about why most feedback systems fail and how Ovation has changed the feedback game. Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation starts with a 2-question survey, is SMS-based survey, and works on- and off-prem. Through frictionless integrations with online ordering platforms and other methods, Ovation allows restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights...
Mon, 03 Jul 2023 - 250 - Xperience Restaurant Group growth story with CEO Randy Sharpe
Randy Sharpe is the CEO of Xperience Restaurant Group (XRG), bringing extensive operational expertise to one of the nation’s leading operators of casual, polished casual, and fine dining brands. Upon joining XRG in 2018, he brought two decades of regional and national management experience at a variety of multi-concept restaurant chains. “I believe in collaboration and partnership,” Sharpe says. “I hire the best in the industry and give them room to do what they do best instead of micromanagi...
Mon, 26 Jun 2023 - 249 - Voice Enabled AI can help with Innovator SoundHound
SoundHound offers an independent voice AI platform that enables businesses across industries to deliver conversational experiences to their customers. Built on proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies, SoundHound’s advanced voice AI platform provides exceptional speed and accuracy and enables humans to interact with products and services like they interact with each other—by speaking naturally.
Mon, 19 Jun 2023 - 248 - Easy Integration to DoorDash, GrubHub and UberEats with ItsACheckmate
Tune in to hear the founder and CEO of ItsaCheckmate, Vishal Agarwal, and RTG’s Jeremy Julian, as they talk about where the future of the digital ordering category is heading, a critically important narrative surrounding restaurant profitability, and how operators can drive incremental sales by taking advantage of that narrative.ItsaCheckmate is the center of a restaurant’s digital ordering business, allowing operators to control online orders and menus straight from their POS, resulting in h...
Mon, 12 Jun 2023 - 247 - How spoon.tech is revolutionizing AI: A podcast with Daniil
Hey everyone, welcome back to my channel! In this episode, I had the pleasure of interviewing Daniil Klubov, the founder and CEO of spoon.tech, a company that provides AI-powered tools for restaurant process automation and employee training. Daniil shared his journey from working at McKinsey to launching his own restaurant startup and then creating spoon.tech. He also gave some insights into the challenges and opportunities in the food services industry and how technology can help solve them....
Mon, 05 Jun 2023 - 246 - Accross Accounting
We are joined by Ufuk Soyturk, the founder and CEO of Accross Accounting, a restaurant consulting firm that specializes in group purchasing organizations (GPOs). In this podcast, I'll share with you how you can save up to 15% on your food and beverage costs by joining a GPO, and how to find the best GPO for your needs. Tune in every week for new episodes of the Accross Accounting podcast, and don't forget to subscribe and leave a review.
Mon, 29 May 2023 - 245 - Dynamic Pricing for Restaurants with the Founders of Juicer
Jeremy talks with the Co-Founders of Juicer CARL ORSBOURN and ASHWIN KAMLANI (juicerpricing.com) about their journey to help restaurants understand the power of data to make pricing decisions. Our conversation is a master class on the use of data to make better decisions within your restaurant pricing strategy. The days of guessing your menu prices are over. Check them out Home | JUICER: Dynamic Pricing for Restaurants (juicerpricing.com)
Mon, 22 May 2023 - 244 - Toppers Pizza
ABOUT TOPPERS PIZZAFounded in 1991 as an alternative to big-box pizza, Toppers is built on a bold attitude with the product to back it up. Headquartered in Whitewater, Wisconsin, 70+ Toppers locations are on a mission to redefine what customers should expect from QSR pizza. The menu features unique flavors, bold recipes, crave-worthy Topperstix, signature wings, specialty desserts and a growing selection of offerings for diverse lifestyles. By consistently giving customers what they want, Top...
Mon, 15 May 2023 - 243 - Tattle Guest Feedback
Alex Beltrani is the founder and CEO of Tattle, the only Customer Experience Improvement (CXI) Platform that leverages API integrations and proprietary algorithms to achieve high-volume, improvement-focused guest feedback collection and analytics. Alex has scaled Tattle to be present in over 10,000+ restaurant units worldwide, collecting over 8.6B feedback data points per year. Select restaurant partners of Tattle includes hallmark brands such as MOD Pizza, Hooters, Dave’s Hot Chicken, Farmer...
Mon, 08 May 2023 - 242 - Brass Tap
FSC Franchise Co. is the industry-leading franchisor behind Beef ‘O’ Brady’s and The Brass Tap, with over 180 locations across the United States. Beef ‘O’ Brady’s, with 143 locations in 21 states, is a family sports pub concept that provides the perfect atmosphere for friends and families to watch the game and grab a bite. The Brass Tap, a craft beer bar and entertainment venue with 40 current locations in 16 states, is known for extensive localized brewery offerings, specialty cocktails and ...
Mon, 01 May 2023 - 241 - Shuckin Shack
ABOUT SHUCKIN' SHACK: Shuckin' Shack Oyster Bar grew out of a vision for a local establishment that would appeal to families of all ages. A place where friends and family can enjoy fresh, delicious meals and creative cocktails in an environment that exudes relaxation. Shuckin' Shack offers its guests a "lifestyle experience" in addition to exceptional seafood. The brand started as a 900-square-foot shack in Carolina Beach, North Carolina, in 2007 and began franchising in 2014. Today, Shuckin'...
Mon, 24 Apr 2023 - 240 - Teriyaki Madness
Teriyaki Madness also introduced several exciting initiatives both on the consumer and the franchisee front. The brand collaborated with franchisees to foray into non-trad., with a food truck in Lapeer, Michigan, a casino location in Las Vegas, as well as a robust catering program which grew catering sales by a whopping 208% year-over-year, and the exciting nationwide adoption by several professional sports teams including the NFL 49ers, NHL Arizona Coyotes, MLB Pittsburgh Pirates a...
Mon, 17 Apr 2023 - 239 - Best Served Podcast
Jensen Cummings, aka CHIEF WHY OFFICER @ BEST SERVED CREATIVE Jensen Cummings is a fifth-generation Chef and Restauranteur based in Denver, CO. He began his career at 17 years old as a dishwasher. He spent the last twenty-plus years working across the industry from cook to server to bartender, Cicerone, Fermentationist, General Manager, Owner, Consultant, Podcast Host. Now, Cummings is innovating F&B models with his three hospitality focused businesses, media and marketing agency, B...
Mon, 10 Apr 2023 - 238 - Margaritas Mexican
Join Jeremy and Bob Ray where they talk about how they grew through the pandemic in some of the unlikely ways. Margaritas is inspired by the welcoming villages of central Mexico and built on centuries-old traditions of hospitality, culture, and amazing food. We want Margaritas to be your getaway. Drop your bags at the door, come spend a few care-free hours with us and celebrate every day! Check them out Margaritas Mexican Restaurant & Waterhole - United States (margs.com)
Mon, 03 Apr 2023 - 237 - Delivering the Digital Restaurant
Join second time guests Meredith Sandland and Carl Orsbourn where we talk about the practical application of delivery, digital ordering, and the tools all restaurants need to be thinking about when going to a digital channel. Delivering - The Digital Restaurant explores the world of off-premise food and the massive disruption facing American restaurants through first-hand accounts of restaurateurs, food industry veterans, and start-up entrepreneurs.Restaurateurs are experiencing a similar lev...
Mon, 27 Mar 2023 - 235 - APIC Base
Join Jeremy and Carl Jacobs, the CEO of Apicbase, where they talk back-of-house and why this is critical for a restaurant’s bottom line.Carl helps restaurant chains and dark kitchens to automate time-consuming back-of-house operations such as inventory & procurement in order to make them more profitable.
Mon, 20 Mar 2023 - 234 - Takorean
Join Jeremy and TaKorean founder Mike where they talk about fusion food and growing an concept. TaKorean, a fast-casual Korean-inspired concept with Latin-American influence, was founded by Mike Lenard in 2010 to bring a fresh twist on Korean flavors to the Washington DC food scene. Its “build your own” bowl and taco concept allows guests to create memorable meals, catered to their specific preferences by combining the restaurant’s colorful, fresh, and delicious ingredients. Originally founde...
Mon, 06 Mar 2023 - 233 - Brightloom
Join Jeremy and Kellie the CEO of Brightloom where they talk Customer Data Platforms and why they are critical for restaurants. Kellie spends her days speaking with restaurant leaders on how to build and scale loyalty programs. In addition to sharing the latest from Brightloom, she can explore:What’s new with restaurant loyalty programs – CX in restaurants has evolved from punch cards to fully digitized loyalty programs; Kellie can share examples of what’s keeping customers engaged in the wak...
Mon, 06 Mar 2023 - 232 - Fat Boys Pizza
Fat Boy’s Pizza is a New Orleans-based multi-dimensional pizza franchise offering family-friendly experiences. Its restaurants serve as a local community hub, bringing adults together to enjoy a beer while children play games and socialize with friends. With six locations open so far in the South Louisiana region and Hattiesburg, Mississippi, the brand looks to have eight to ten locations open and operating within the next 24 months.Fat Boy’s Pizza boasts the World’s Biggest Slice and has bec...
Mon, 20 Feb 2023 - 231 - Craft Standard
Since its launch in 2021, Craft Standard’s non-alcoholic keg mixes and ‘spiker’ technology has exploded, signing more than 70 distributors, winning 700 plus accounts in over 30 states across the country, signing major venues like Metlife Stadium in New York and accounts like Las Vegas' most recognizable hotel, Luxor. In a year alone, an estimated 2.4 million cocktails have been served, generating roughly $24 million in revenue for the industry.
Mon, 23 Jan 2023 - 230 - Kevin Rice from Bounteous, Noah Glass from Olo OLO and Ryan Ostrom from Jack in the Box
How do you Join Kevin Rice, EVP of Bounteous, Noah Glass, founder and CEO of OLO and Ryan Ostrom, CMO of Jack in the Box where they talk about the digital transformation journey these partners have been with Jack in the Box for the past two years. For more information, check them out here: Driving Digital Transformation with Co-Innovation | Bounteous, Olo | Enable Digital Hospitality and Jack in the Box.
Mon, 09 Jan 2023 - 229 - Grégoire’s Innovative Culinary Hub
French-trained chef Grégoire Jacquet had a vision of a local restaurant offering quality fine dining-style food with the convenience of a quick carry-out experience. In 2002, Grégoire opened its doors as the first fine-fast-casual restaurant concept that serves gourmet sandwich and salad dishes, its famous potato puffs and scratch daily fresh-made french fries, all served in a custom-designed take out box. After two decades of serving the local Berkley, CA community, Grégoire has launched fra...
Mon, 26 Dec 2022 - 228 - MarginEdge
MarginEdge began in a place where many restaurateurs have been themselves—stuck doing manual invoice data entry and inventory in a tiny closet behind the kitchen, wondering why the love of food and hospitality came with so many papercuts. Bo Davis and Roy Phillips, two of the founders, have more than 40 years of restaurant experience between them. They’ve built and operated over 25 restaurants around the nation. Even though the size of their back offices differed, the problems they faced as o...
Mon, 19 Dec 2022 - 227 - PAR Acquires Menu
Join Jeremy and Savneet for the second time on the show where Savneet shared why they purchased the Menu product and how he feels it will continue to unify the customer experience for those using the PAR suite of products. Check them out at PAR – Single-Source POS, Data Management, & Loyalty Systems (partech.com)
Mon, 12 Dec 2022 - 226 - Pollo Campero
About Pollo Campero Pollo Campero is a fast-casual restaurant chain focused on delighting guests with better-chicken-offerings. Through its flavor and quality, Pollo Campero offers a unique and convenient feel-good eating experience for individual, group/family, and catering occasions. Chicken entrees can be ordered either Campero Fried or Citrus-Grilled, bone in or boneless and paired with an array of fresh sides, drinks, and desserts for a complete meal. Pollo Campero started as a small fam...
Mon, 05 Dec 2022 - 225 - Yelp For Small Business
Yelp For Small Business by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
Mon, 28 Nov 2022 - 224 - COM DataMon, 14 Nov 2022
- 223 - BYODMon, 31 Oct 2022
- 222 - Famous ToasteryMon, 17 Oct 2022
- 221 - MirusMon, 03 Oct 2022
- 220 - A&WTue, 20 Sep 2022
- 219 - WowWorksMon, 05 Sep 2022
- 218 - Paytronix Andrew Robbins
Paytronix Andrew Robbins by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
Mon, 08 Aug 2022 - 217 - ClearCOGSMon, 08 Aug 2022
- 216 - Join Jeremy and Phil Crawford, CTO of CKE owner of Carl's Jr and Hardee's where they talk digital transformation of these iconic brands. Carl's Jr. (carlsjr.com) and Hardee's (hardees.com)
Join Jeremy and Phil Crawford, CTO of CKE owner of Carl's Jr and Hardee's where they talk digital transformation of these iconic brands. Carl's Jr. (carlsjr.com) and Hardee's (hardees.com)Phil Crawford is currently the CTO of CKE Restaurants, the parent company of Carl's Jr. and Hardee's which operates 4000+ QSR restaurants worldwide. Crawford leads CKE’s Digital and Technology functions and is responsible for building a technology-forward, data-driven company that exceeds consumers/ evolving...
Mon, 25 Jul 2022 - 215 - Grubbrr - Bhavin Asher
Grubbrr - Bhavin Asher by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
Mon, 11 Jul 2022 - 214 - Devour TokenMon, 27 Jun 2022
- 213 - Cogs-WellMon, 20 Jun 2022
- 212 - Now CuisineMon, 13 Jun 2022
- 211 - Ready To PayMon, 06 Jun 2022
- 210 - Grubbrr SamMon, 30 May 2022
- 209 - EnvysionMon, 23 May 2022
- 208 - Thomas from SkurlaMon, 16 May 2022
- 207 - ChupsMon, 09 May 2022
- 206 - Christopher SebesMon, 25 Apr 2022
- 205 - Wisetail - Ali KnappMon, 11 Apr 2022
- 204 - Delivering The Dish Podcast
Delivering The Dish Podcast by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
Mon, 28 Mar 2022 - 203 - KwaliMon, 14 Mar 2022
- 202 - AbenMon, 28 Feb 2022
- 201 - Zenput Founder and CEO Vlad RikhterMon, 14 Feb 2022
- 200 - Buffalo Wings and Rings International
Buffalo Wings and Rings Intern by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
Mon, 31 Jan 2022 - 199 - Synergy ConsultingMon, 17 Jan 2022
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