The Perfect Scam

When Sheratan Johnson receives a call from an unknown number, she's startled to hear the man on the other end of the line claim he's kidnapped her daughter from gymnastics class. Hearing her daughter's screams, Sheraton follows all the kidnapper's demands, and also texts her ex-husband, Brian, who goes into battle mode. Armed and ready to take on the kidnapper, he races across the city to get their daughter back, leading to a dramatic confrontation at a foreclosed house.

In part two, residents of the upstate New York hamlet of Hamilton learn of a financial scandal that touches nearly every corner of the community. Burt Marshall offers investment accounts that promise 8% interest, and he's been paying the interest for years. But when his house of cards suddenly comes crashing down, it exposes a Ponzi scheme so widespread that it ensnared not only individuals, but institutions ranging from the local fire department to the cemetery. All the while, Marshall carries on as if nothing has changed, still biking through town daily and living comfortably in his five-bedroom Victorian home in the town center. His crimes, however, soon attract the attention of the New York attorney general.

In the charming small town of Hamilton, New York, home of Colgate University, Burt Marshall is a well-known figure. He prepares taxes and sells insurance to many residents, sponsors local youth sports teams, and is frequently seen riding his bicycle on Main Street. When clients visit Burt's office, a sign on the wall offers an enticing deal: Invest with him and earn 8% return. Nearly 1,000 people take him up on the offer. But the neighbor that everyone knows and loves is hiding a dark secret.

In this 2024 episode, Daniel no longer lives in his hometown of Fairfield, Connecticut, but he still owns a plot of land that was essentially his childhood backyard. When he returns to visit a sick friend, he is shocked to find that a developer has cleared the trees and is halfway through building a luxury home on his property. But how could something like this happen when the land was never up for sale? Daniel learns how a criminal with forged documents impersonated him and completed the sale without his knowledge.

On Gale's 70th birthday, she is just finishing her shift at work and looking forward to a special dinner with her husband, when the celebration is suddenly cut short. Among the birthday messages she has received is a frightening voicemail from the "Maricopa County Sheriff's Office." When she returns the call, an "officer" informs her that she has failed to appear for a grand jury and must now pay a $9,260 bond. She spends hours trying to fulfill his demands, but a well-trained bank employee and new legislation that holds crypto firms accountable for fraud might just save the day.

Daniel is a New Orleans firefighter starting a second career as a realtor. Before he even gets his first listing, he discovers that someone has stolen his identity and is setting up dozens of property showings. Meanwhile, hopeful renters are paying the impostor thousands of dollars in application fees and first-month deposits. Daniel is in a race against time to regain control of his identity and save others from becoming victims.

Larry and Barbara have issues with their Amazon account, so they welcome a call from "Amazon" customer service. They learn that their personal information has been compromised and used in a money-laundering scheme. To help the government with a supposed investigation, they transfer their savings via crypto kiosks, cash handoffs and gold purchases, believing the money will be returned once arrests are made. Over several months, the couple develops trust in an agent who calls himself Ryan, who assures them that the case is progressing and they will soon be repaid. When Larry, a retired pastor, returns from a trip to Kenya and loses contact with Ryan, he fears their $1.3 million is gone forever.

In this 2023 episode, Penny takes an online training course in social media marketing, hoping to build her hobby into a business. After this initial small investment, she is flooded with calls from companies selling different website services. They promise big returns, but her investment of more than $30,000 with multiple companies doesn't lead to a single sale. Penny reports the scam, but it's not until she gets a call from a news producer that she learns that the person behind the scheme is none other than The Real Housewives of Salt Lake City star Jen Shah.

David is a seasoned traveler who has visited over 30 countries. He and his wife are looking forward to a trip to Budapest when he receives an email from Lufthansa about a scheduling change. Hoping to rebook their connecting flight and having no luck with the email link, David searches for a customer service number and calls it. This "Lufthansa" helps him rebook the trip on a more complicated route and promises to reimburse him for the substantial charges. Later, when he discovers additional charges on his credit card, he is alerted to the scam costing him over $12,000.

Writing is Barbara's retirement hobby and her passion. She has several self-published books, but she dreams of her stories reaching a wider audience. So when a company called PageTurner contacts her with exciting plans for her books, she is thrilled. The company is eager to develop artwork and promotional strategies, although each new step comes with another fee for Barbara to pay. The costs are consuming most of her retirement savings, and when PageTurner claims that Hollywood is interested in the movie rights to one of Barbara's books, she suspects the company might be a fraud.

A late-night call from their son Brian has Barry and Joan concerned. Brian sounds panicked and says he urgently needs $280,000. They do not have that kind of money available, and Barry, a trained counselor, immediately senses that something is wrong. Brian then reveals how an online romance evolved into a crypto investment opportunity, and how he now believes he must pay taxes to access his supposed earnings. Fortunately, Barry and Joan's quick thinking and compassion stopped the scam from going any further.

In Part 2 of this 2023 episode, criminals are running the grandparent scam all over the San Diego area. Often crimes like this go unsolved, but FBI agent Brady Finta and his law enforcement partners believe this situation is unique. There is a video and an eyewitness. Arresting the messenger who took Susan's $9,000 might just bring down an entire criminal operation. But investigators must proceed carefully.

In this 2023 episode, when Susan gets a frantic call from her "grandson" saying he's been in a terrible accident, she doesn't waste any time. She rushes to get him the $9,000 he requested for legal fees, but as soon as she hands the money to the courier, the phone line goes dead. She knows instantly that it was a scam. Similar crimes are popping up all over her area, and the stack of case files is pretty big by the time it lands on FBI agent Brady Finta's desk.

Eunice, a busy mom of four, discovers what appears to be the perfect work-from-home job opportunity with flexible hours and the chance to make some extra income for her family. She must make a small initial investment, but soon the job is paying off. Her husband, Daniel, researches the company and is convinced enough to join as well. Excited by their success and believing they're getting in on the ground floor of a growing venture, the couple encourages dozens of friends and family members to sign up. When the company website suddenly disappears along with the group's investment of nearly half a million dollars, they realize they are caught up in an elaborate fraud scheme.

Linda Coble is retired from a storied career as Hawaii's first female news anchor, but she stays active in her community through charity work. So when she receives a phone call informing her that she has won a $5 million prize from Publishers Clearing House, she immediately starts dreaming of the good she can do with the money. Coble is told she must make tax payments in order to release the prize, but as the fees add up, she begins to worry that it is all a scam. An employee at her bank confirms her suspicions. With $60,000 of her savings gone and her whole life changed in a matter of weeks, Coble returns to the airwaves to tell her story.

After a long day as a school bus driver, Nate checks his voicemail and finds a message from "AT&T" offering a discounted rate and a new phone. He has been a loyal customer and is looking for ways to lower his expenses, so he calls them back. The agent already knows all of Nate's information and walks him through the process of picking out his new phone on the AT&T app. When the phone arrives, Nate calls back to set it up, but there is a problem: The phone's serial number doesn't match, and he'll have to send it back. They send him a prepaid shipping label and tell him to pick out a new iPad and phone for his troubles. When the new items arrive, and again there is a problem, Nate becomes suspicious that he is entangled in a reshipping fraud scheme.

In part 2, nearly a decade after Pat received the first phone call from a woman believing to be in a relationship with him, he continues to receive regular cards, gifts, calls and visits from scam victims. Criminals have hijacked the pilot's identity to facilitate hundreds of romance scams, turning Pat's life upside down in the process. Around this time, a police detective in South Carolina begins investigating a crime in his town. A woman sends $600,000 to a man she thinks she is dating. The police detective uncovers dozens of victims of scams using Pat's identity. Detective Gillespie and TV reporter Lisa Fletcher attempt to warn victims and stop ongoing scams.

When Pam decides it's time to find love again, she signs up for a dating site and soon meets "Pat." He's charming and very kind; they hit it off right away. "Pat" works overseas and can't tell Pam much about his high-security job, but when he needs help getting back into the country, she lends him $20,000. This all sounds very suspicious to Pam's son-in-law, who does some digging and tracks down a man with the same name and face as the man Pam's been talking to nearly every day for several months. The legitimate Pat explains to Pam how a scammer is impersonating him in order to steal money from her. It turns out that Pam is one of many victims who've reached out to the real Pat.

Beloved Vermont children's entertainer-turned-filmmaker Mac Parker has been raising funds for his film Birth of Innocence for nearly a decade. The film has yet to be completed, and what investors were promised — a three-year, $1 million project — has ballooned in both time and cost. When the Vermont Department of Financial Regulation steps in to investigate irregularities in Mac's fundraising practices, they discover he's operating a $28 million Ponzi scheme. They dig deeper and find Mac has a silent partner named Lou Soteriou, a chiropractor in Connecticut who is being purposefully hidden from investors. Over the years, Lou has received more than $4 million in payments from Mac. Realizing the scope of the case, Vermont investigators call in the FBI. As federal agents unravel this enormous Ponzi scheme, it becomes clear that the relationship between Mac and Lou is a complicated one. The investigators are left wondering, who really is the mastermind behind this crime?

Malcom "Mac" Parker aspires to be a filmmaker. In Vermont, Mac is known as a beloved children's entertainer, appearing on public television and performing around the state. Mac is so well respected in his community that when he begins to raise funds for his film Birth of Innocence, investors are quick to jump on board. His promises of high returns and a chance to be a part of the film industry sweeten the deal. Mac claims that he will need approximately $1 million and three years to complete his film. But after nearly a decade passes, the film is still unfinished, and Mac raises well above his $1 million goal. Investors grow weary, and when investigators step in to sort out the mess, they discover that Mac is embroiled in a $28 million Ponzi scheme.

Bill and Allison are devoted to their dogs, so when they discover their 11-year-old beagle mix Archer missing one evening, they are distraught. They spend hours searching the neighborhood and start putting out alerts online, including their contact information and photos of Archer. Then a late-night call comes in from someone claiming to be from a veterinarian's office. Archer has been hit by a car and needs emergency surgery to prevent him from becoming permanently paralyzed. The surgery will cost $2,746 and needs to be paid before the doctor can start. The scammers even send a convincing photo of Archer on the operating table, but Bill and Allison quickly suspect the photo might be AI-generated.

After escaping the Palisades fire in January of 2025, Ellen doesn't know if she and her husband Steve will have a home to return to. Miraculously, their house is still standing, but it needs extensive cleaning and repairs. They move into an apartment and begin working with insurance and contractors. In March, Steve is diagnosed with cancer and passes away just a few months later. Displaced, stressed out and now grieving her beloved husband, Ellen is caught off guard by a PayPal alert for a charge she doesn't recognize. Soon, the insurance money meant to fix her home is gone.

Fed up with the rising cost of electricity, Steve shops around and switches to a new provider in his Boston neighborhood. The process is simple, and Steve thinks the matter is settled until a week later, when he receives a call from his previous provider claiming he is in danger of having his electricity cut off. Steve initially dismisses it as a scam, but the caller seems to know all about his recent switch. What follows is an hours-long back-and-forth, with Steve passed between agents posing as representatives from two power companies. Frustrated and angry, Steve ultimately buys $900 worth of gift cards in the hope of keeping his electricity flowing. This sophisticated scam is one of a number of scams involving utility companies threatening to cut off basic services. Monica Martinez, the executive director for Utilities United Against Scams, shares tips on how to spot utilities-related scams.

To learn more about utility scams, visit: aarp.org/utilityscams

Jeanette moves back to Vermont, expecting a peaceful retirement in a beloved community, but a tech support scam upends her life. She reaches out to her local police, who advise her to report the incident to the FBI. Now faced with an empty bank account, Jeanette starts making drastic changes to her lifestyle. She unplugs appliances to save on electricity and sets her thermostat to 58 degrees throughout the winter. After more than four years of living frugally and juggling tax bills, on Christmas Eve in 2025, Jeanette's life takes another unexpected turn.

In this bonus episode, Bob meets some Fraud Fighters working to make their Nebraska community a little bit safer from scammers. When Omaha passes a city ordinance requiring all crypto kiosks to display a scam warning, local law enforcement teams up with AARP volunteers to ensure that every kiosk in the county has the necessary sticker. Along the way, they hear fraud stories and learn how looking out for our neighbors in one small way can make a big impact in the fight against fraud.

Dr. Maurice Sholas, a pediatric rehabilitation specialist based in New Orleans, discovers that his likeness is being used in an ad when a friend sends him a TikTok clip that looks convincingly like him. It's an AI-generated version of him selling vitamin supplements, something he has never done. Feeling violated, Sholas must now defend his reputation, and attempt to protect potential victims from losing money on and possibly being harmed by a fraudulent product. In addition to causing monetary losses, AI‑generated impersonation of doctors and celebrities can undermine trust and speed up the spread of health misinformation.

After taking a break from her tech career to care for her aging mother, Dawn is reentering the workforce in her mid-50s, and she isn't having much luck. She takes a chance on an offer for a new kind of job at "Facebook." Guided by a "mentor" through an onboarding process, she learns that her new role involves placing Facebook ads as part of an AI testing initiative. Dawn will have a digital wallet into which she must add her own money to pay for ad placements, but she will receive a percentage of the ad revenue. Dawn is reassured when she signs on to the platform and can see all the posts and private messages in her Facebook account. As required investments increase, Dawn deposits $176,000, only to have her account frozen when she tries to withdraw funds. Realizing that it is all an elaborate scam, Dawn comes forward to warn others about this sophisticated job scam.

It's tax time, and that means it's also tax scam season. The Federal Trade Commission warns about a recent surge in fake IRS calls to taxpayers. Personal finance columnist Michelle Singletary joins host Bob Sullivan to discuss how AI might be supercharging these age-old scams, how recent changes in the way the federal government issues refunds could create new opportunities for scammers, and some practical tips for protecting yourself against these and other scams.

When Anola returns home from a picture-perfect trip to France, she finds an unexpected flirtation with a man who reaches out to her on LinkedIn. He showers her with love and attention, and over time, he steals thousands from her. When she discovers the deception, Anola reaches out to the real man behind the photo the scammer used, drawing her into a second betrayal. Criminals have figured out how to hack our brains, bypassing the rational and going directly for the emotional response. Austin Cusak, an expert in behavioral science at the FDIC, joins host Bob Sullivan to discuss the phenomenon known as "amygdala hijacking."

Richy and Terri send a check to their son and daughter-in-law for their anniversary, but it never arrives. After a tough year of medical issues and the death of a close friend, they open a bank statement to see that their account is $10,000 short. They learn that a criminal has stolen their check from the mail, "washed" it, and fraudulently cashed it for big bucks. This sends the couple on a monthslong quest to try to get their money back.

When Brian receives an email from "PayPal," he thinks it must be the refund he's been waiting for, but he is instead drawn into a scam that has him running all over town feeding money into crypto kiosks and exchanging cash for gold coins to hand off to a courier. Brian soon grows suspicious, but he resists the urge to confront the criminals and goes directly to the police. Brian helps detectives set up a sting operation to ensnare the courier and expose a crime ring.

Patricia is enjoying a quiet night babysitting when she discovers that her phone has no service. When she switches to Wi-Fi, a sudden barrage of notifications shows that someone is moving money out of her accounts. This sets Patricia off on a race against time to save her assets from criminals who are even cashing out her stocks. Bob talks with Rachel Tobac, CEO of SocialProof Security, about practical steps we can all take to protect ourselves from SIM swapping scams.

Eric's day-to-day interactions at the gas station where he works have taught him to recognize when something isn't quite right with one of his customers. He's also aware that the crypto kiosk in the store is a tool that is used by criminals to steal money from fearful victims. So one day when Ellen enters the store, talking on her cellphone while frantically looking for the store's crypto kiosk, Eric knows it's time to step in.

Joyce is a retired teacher who works part-time with special needs kids. She's recently divorced after a long marriage, facing a cancer scare, and acting as the primary caregiver for her 96-year-old mother. With all of this weighing on her, she becomes the target of a tech support scam. Over months of instilling fear, the criminals steal more than $1 million from her retirement savings. Kathy Stokes of the AARP Fraud Watch Network stops by to discuss the new "Pause. Reflect. Protect." campaign aimed at combating scams like these.

Josh loves his job as a full-time novelist, but writing and working from home don't give him many opportunities to meet people. So he decides to try a dating site and connects with a woman named Hannah. After months of conversation and growing closer, Hannah tells Josh about her cryptocurrency investments and encourages him to invest as well. Over time, he puts in more than $100,000 and watches his money grow. When he tries to withdraw money from his account, it is frozen and Hannah disappears. Panicked, Josh searches for help online and finds a company that claims to trace and recover stolen crypto funds. The tragedy only deepens when he turns to family for help paying the company's fees.

When Manny, an Air Force veteran living in Las Vegas, loses his wife of 62 years, he turns to playing Publishers Clearing House online games to help ease his loneliness. He is thrilled when, one day, he receives a call from Publishers Clearing House informing him that he has won a $7.5 million prize. Manny dreams of finally replacing his old water heater, fixing up his house, and leaving a substantial legacy for his children, but first he must pay fees to release the prize money. The scam continues for months, draining Manny's savings, until Manny's daughter receives a call from an FBI agent. The story has a hopeful ending as local media and businesses come to Manny's aid.

David is a retiree who remains active in his Florida community, but he would like to have someone to share his life with. When an Indiana woman named Bonnie strikes up a friendship with David on Facebook, he is delighted but cautious. A video call is reassuring, and their relationship deepens over several months. They make plans to move in together after Bonnie completes a large interior design job in Australia. Bonnie will be paid millions for the job, so when she needs to borrow $25,000 to pay the upfront cost for workers, David is confident she will pay him back. But when the bank notifies him of another transfer from his home equity line of credit, David knows that Bonnie is a fraud and possibly an AI creation. Ricardo Amper, founder and CEO of Incode Technologies, explains the surprising ways AI may be used in scams and why the best tool to combat AI scams may just be … AI.

Employment scams are one of the fastest growing types of fraud. The recent surge can be traced to several post-pandemic factors that make these crimes even easier for criminals. In this episode, we will hear from a job seeker and an employer who've both been affected, as well as an expert who shares the red flags job seekers should be on the alert for.

Have you ever thought about who might be on the other end of those scam calls and messages we all receive? The answer could be far more sinister than you might imagine. The "scammer" may also be a victim of human trafficking. These people are lured by the promise of well-paid jobs to travel to countries in Southeast Asia and are then forced to work in prison-like scam compounds. A BBC journalist and brave volunteers work to expose this brutal practice.

Remote work, which was a necessity for many during the pandemic, is now commonplace. While it's hard to beat the commute, criminals are paying close attention to this trend too. In this episode, a recent MBA graduate lands what feels like her dream job at a start-up that advocates for women's empowerment. The company culture is great and the job is interesting. But when her paychecks never show up, she begins to suspect the work-from-home job is too good to be true.

Amy Nofziger, Sr. Director of Victim Support for the AARP Fraud Watch Network™, stops by The Perfect Scam to discuss some new variations on old scams and the tactics criminals are using to exploit our vulnerabilities during this busy time of year. Learn what you should never do if you receive a mysterious package and why you should always hang on to those little receipts that come with your gift card purchases. Amy also shares the latest AARP research on holiday scams.

Hilarie, a dedicated Philadelphia sports fan, plans a weekend doubleheader to attend both a Phillies and an Eagles game with a friend. After successfully purchasing Phillies tickets through a Facebook resale group, she uses the same method for Eagles tickets—only to discover the promised tickets never arrive. Meanwhile, the NFL notices a rise in ticket fraud and seeks assistance from the NYPD. Detective Mike McCaffrey identifies the culprit, Nikhil Mahtani, who has defrauded sports fans and stolen thousands of dollars in a massive, multi-state ticket scam spanning five years.

A call from someone claiming to be from the Federal Trade Commission sends Linda on a quest to transfer $25,000, believing that she is assisting them in catching a criminal. The caller warns her not to tell anyone what she's up to, but perceptive bank employees at multiple branches suspect a scam and throw up roadblocks. Meanwhile, they alert Linda's children, who work quickly to get between their mother and the criminals.

A prominent philanthropist and the center of New York society, Brooke Astor lived a tumultuous yet glamorous life. Left a fortune by her third husband, Vincent Astor, Brooke planned to live out her later years at her country estate. But when Brooke's son refuses to let her do so, then sells his mother's favorite painting (worth over $30 million), grandson Philip decides to step in. Philip's efforts to return his grandmother to the country home she loved would uncover one of the most prominent cases of financial elder abuse in U.S. history, with millions lost and a family torn apart.

Jana always tries to do the right thing, so when she receives a call from the sheriff's office stating that she missed jury duty, she panics. She thinks back to studying for her American citizenship exam and learning how important it is to respond to a jury summons. She doesn't remember receiving a notice, but the officer knows all her personal information and says she will have to pay a $9,000 bond or face arrest. Jana spends the next several hours driving from the bank to various crypto ATMs, trying desperately to meet the payment demands. When Jana discovers that it's a scam and calls 911, she learns that seven other people in her county were victimized the same day.

After several years of investing in crypto, Glen has built up a sizeable nest egg. The money means security and the ability to buy a home. One day, when trying to log in to Coinbase, he realizes that his account is locked. Seconds later, he receives a call from "Coinbase support." The customer service agent explains that due to a major data breach and the high volume of hacks, they are now being instructed to reach out and assist customers directly. He walks Glen through the account recovery process, which is reassuring, but within a day, Glen's account is drained of $180,000.

When a couple pulls up to Gene's North Carolina home looking for their beagle puppy, he is not sure what to make of it. But soon, a steady stream of would-be pet owners arriving in the following days and weeks makes it clear that criminals are using his address to pull off their scams. Gene is patient and helpful with the disappointed families. Even after a fire destroys Gene's home, the scams continue

Dorothy is looking for a part-time job that will enable her to work from home and accommodate her medical disability. After applying for numerous jobs and posting her résumé online, she receives a message about an app testing job. It seems like a great fit, since she has done similar work in the past, but the complicated system has Dorothy adding her own money to an account in order to unlock elements. It's a scam that has exploded in recent months - task scams are now the single biggest scam facing job seekers.

Wall Street Journal reporter Robert McMillan and FBI agent Joe Hooper recount the story of Christina Chapman, a Minnesota woman who is drawn into the world of laptop farming. She is struggling to make ends meet, living in a trailer without running water, and a job offer to be the US representative for an international company is a godsend. Laptop farms gained popularity in 2020 with the rise in remote work, allowing North Korean workers to evade sanctions, infiltrate American companies, and funnel money directly into North Korea's weapons programs. They hire people, like Christina, to run dozens of computers from their homes using software that allows remote access. The hiring companies, many of which are high-profile, are unknowingly giving North Korea money and access to sensitive data.

In part 2, victims of a nationwide fraud scheme join forces on a Facebook group and share their stories with investigative journalist Lou Raguse of KARE in Minneapolis. Someone is selling water purification devices to entrepreneurs, who think they are getting in on the ground floor of a great opportunity, but then fails to deliver the promised gadgets. Lou discovers the criminal's identity is Charles Fields, a suburban Minneapolis father who uses a host of aliases to pull off the scheme. Lou and the victims' dedication, along with the discovery of key evidence in an unusual place, help law enforcement successfully bring Fields to justice.

Job seekers all over the country answer ads for sales positions at a water filtration company. The offer is promising, and the contracts look professional. The only catch is the initial $5000 investment in a water purification unit. However, when the prepaid units never arrive, people begin to realize they are victims of a scam. They form a Facebook group, band together, and convince investigative journalist Lou Raguse to take up their cause. Will they get justice?

Online criminals love cryptocurrency for many reasons – it's anonymous, can't be traced, and payments are irreversible. So when Paul discovers he has been targeted by a crypto scam and the thieves have stolen $450,000, he is resigned to the fact that he may never see that money again. That is, until an online search leads him to Wisconsin police detective Scott Simons. Following the trail of the stolen money, Detective Simons traces it to a private crypto wallet and eventually recovers $80,000 of Paul's money. Detective Simons works with the non-profit Operation Shamrock to offer hope to scam victims and fight transnational organized crime.

A tech support scam leads to criminals stealing one woman's life savings in gold bars. Gold bar scams have exploded in popularity as gold prices hit all-time highs. In this episode, Bob talks with a gold store dealer and a detective who are sounding the alarm about this trend. Hear how they are using gold bar sting operations to nab the criminals.

In part 2, a call from Reuters journalist Brian Grow confirms Diana's worst fears about what really happened to her stepfather's remains. As Brian digs deeper into the story, the truth he uncovers about Sunset Mesa Funeral Home and the body brokering scheme is worse than anyone could have imagined. The conviction of Megan Hess brings some needed closure to families devastated by her shocking betrayal of trust.

Planning a loved one's burial or cremation is a difficult experience under the best of circumstances. When Diana's stepfather, Cactus, gets sick during the early stages of Alzheimer's and sees a billboard advertising simple cremations for $695 at Sunset Mesa Funeral Home, he requests that his family cremate him and not spend a lot of money. But when Cactus dies and his cremains go missing under mysterious circumstances, it sets off a series of events that not only exacerbates the family's grief, but also tips off a lengthy investigation by Reuters journalists that rocks a small community in western Colorado and exposes the dark, unregulated side of the body trade industry.

In this 2023 episode, Huntington, West Virginia, is an idyllic college town on the Ohio River, but it's also the epicenter of a massive international internet crime ring. Federal prosecutor Katie Robeson hasn't been on the job long when she learns that a woman in Huntington is acting as money mule, transferring millions of dollars overseas. Following the money, Katie and her team uncover an elaborate network of criminals, based in Huntington, targeting people all over the country.

In this bonus episode, Bob talks with two of the nearly 150 trained volunteers who answer calls on the AARP Fraud Watch Network Helpline. Dee and Mike, both scam survivors, draw upon their experiences to offer emotional support and guidance to people who have recently been targeted. The helpline is a free resource available 5 days a week.

If you or a loved one has been targeted by a scam, call the AARP Fraud Watch Network Helpline at 877-908-3360.

When Joe can't get his Apple Pay payment to go through, he does a quick search for their customer service number and reaches an operator named Daisy. Daisy informs Joe that his account has been flagged – criminals have compromised his identity and are coming after his life savings. But there is nothing to worry about, Daisy works directly with the FBI, and she will help him protect his assets. Over the following months, Joe is in constant contact with Daisy as she helps him transfer his savings and precious metals investments to safe accounts. He tells her all about his wife, who recently passed away, and she shares details about her life. As their connection grows deeper, they make plans for a future together. But as soon as the money is gone, Daisy disappears, leaving Joe heartbroken.

A trusted friend introduces Taylor to a man named Sylvein William Maximilian D'Habsburg XVII, a tech whiz and the inventor of a fascinating new robotic technology. His gigantic insect-like robots promise to be a game changer in military applications. He offers her what feels like the opportunity of a lifetime, getting in on the ground floor of this innovative tech, and she invests $50,000 of her inheritance. But the returns she is promised never materialize, and when she seeks to withdraw her funds, Sylvein makes excuses and reveals he's under investigation by the FBI. Ultimately, Sylvein pleads guilty to stealing nearly $6 million from investors, including many members of the local Filipino church community, and using the money to purchase luxury cars and rare antiques.

Diane is still mourning the death of her boyfriend when a game of Words With Friends leads to a connection. The man claims to be actor Keanu Reeves. While initially skeptical, the video chat and voice messages he sends eventually convince her of his identity. As the relationship deepens over three years, "Keanu" will borrow thousands of dollars from Diane for an ongoing legal battle with a former manager. He also asks for her help receiving funds for his charity, which unwittingly makes her a money mule. When a police detective comes knocking at her door, she realizes the man is an impostor who stole over $160,000 from her.

John is in the market for a pickup truck when he comes across a Facebook Marketplace ad for a 2021 Dodge Ram. It needs a little TLC, but it's a reasonable price, and he's had luck buying used cars online before. He does his research by checking the VIN on multiple sites, consulting friends in the auto business, and even taking a mechanic friend with him to pick up the truck. So, a couple of weeks later, when he finds himself in his new truck suddenly surrounded by police cars, he is shocked to learn that the vehicle is stolen, and he is the victim of a sophisticated VIN cloning scam.

Dreama and Larry's house is undergoing renovation after a tree fell on it. Since they cannot live there during the repairs, they set up security cameras to monitor the property. To their surprise, they notice a couple repeatedly visiting the house. Alarmed, Dreama and Larry register for a free alert system that will notify them of any changes to their property records. Just two days later, they receive an alert. Unbeknownst to them, Michelle Cherry and Victor Rodriguez have filed a quitclaim deed that will quickly and easily transfer ownership of their home. A quitclaim deed is typically used for transferring properties without a sale, such as from a parent to a child. However, in this case, criminals exploit it to steal from unsuspecting homeowners. Will Dreama and Larry be able to reclaim their home and help catch these "title pirates"?

Karen is experienced in investing, but she hopes to boost her retirement savings by joining an investors group on WhatsApp. After a few months of receiving positive trading tips, she follows the advice to invest in several stocks in Asian markets. Her portfolio plummets, losing tens of thousands of dollars. Karen is the victim of a classic "pump and dump" scam: scammers buy a very cheap stock, persuade investors to buy by spreading deceptive claims, and then sell their shares once the price rises, leaving investors with a loss. Learn how AI and an army of bots are making this age-old scam easier for criminals.

In this 2021 episode, Rochelle scores a great deal on a house in northern Virginia, only to have her dream home transformed a few months later into Pet Scam Central. Day after day, strangers show up on her doorstep, claiming they've arrived to pick up a puppy they paid for. Some have driven over six or twelve hours with their family. Unfortunately, Rochelle must break the news that she has no puppies to sell, and the hopeful would-be owners leave heartbroken, confused and out hundreds of dollars. Even worse, over the course of a year, Rochelle finds herself accused of being the con artist. Desperate, she turns to a local news station for help in putting an end to the scam.

In part 2, as 72-year-old Steve Steele is released from jail, not only can he hardly stand or walk, but he is worried about how he will recover the property stolen by Elizabeth, the caregiver who worked for him. That's where Steve's attorney, Brent Smith, comes in, waging what becomes a nearly two-year battle.

In this 2021 episode, after 72-year-old Steve Steele's life partner passes away, his housekeeper, Elizabeth, offers to work as his caregiver. Over time, Elizabeth takes over Steve's finances, even persuading him to deed her his homes. It all comes to a head one Christmas Eve, when Elizabeth accuses Steve, who can hardly stand or walk, of assault, and the police cart him off to jail for months. When the public defender's investigator meets Steve, though, she quickly senses this is elder abuse. The judge agrees and releases Steve, but now he faces an even bigger battle: How does he get his homes back? And will Elizabeth be held accountable for her crimes?

Longtime homeowners on Chicago's West Side trust Mark Diamond to help them access funds and carry out necessary home repairs. However, they are often unaware that they are entering into reverse mortgage agreements. The repairs are never completed, and Diamond disappears with the money, leaving families desperately struggling to save their homes from foreclosure.

Douglas is enjoying a second career as an artist, selling his paintings online and in gallery shows. People occasionally ask about non-fungible tokens (NFTs) of his work. Still, he never gives it too much thought until a woman on LinkedIn approaches him with what seems like the opportunity of a lifetime. Her company can convert his artwork to an NFT for free and sell it for him. He signs a contract and sets up a cryptocurrency account, and within a few months, he gets the good news that the image has sold. After paying large sums in fees and taxes, Douglas learns it is all an elaborate crypto scam.

When Chloe's mom experiences a medical emergency, Chloe rushes to be by her side. Amid the stress and chaos of the following days, her mother's cat, Percy, slips out one evening. Chloe and her family do everything they can to find him, but after several days, Percy still hasn't returned. Then, they receive a call from the "Tampa Bay Humane Society" stating that Percy has been hit by a car and needs emergency surgery. The family acts quickly to pay the requested fee of $2,000. However, when they don't hear back about Percy's condition, they realize with heartbreak that it was all a scam.

In part two, law enforcement narrows in on Kota Youngblood and his scheme to steal millions of dollars from neighbors and fellow hockey league parents. His cruel lies have many believing that his life and, in some cases, their own lives are in danger from a Mexican drug cartel. The stories are so convincing that some victims are hesitant to talk to the FBI.

Kota Youngblood is known as a larger-than-life character in his small Texas town, spinning wild tales of military service and work as an undercover federal agent to his neighbors and acquaintances from his son's hockey league. His deceptions – from investments in rare coins and sports memorabilia to stories about drug cartels and kidnappings – steal millions and send one family into hiding.

In this bonus episode, Bob sits down with Josh Margolin, writer and director of the action and comedy film, Thelma,to discuss Josh's real-life inspiration – his 104-year-old grandmother, Thelma, and her frightening experience as a scam victim. Josh took the experience to heart, especially because the criminal pretended to be him. Thelma is winner of the 2025 AARP Movies for Grownups Award for the Best Intergenerational Movie.

Jordan is a star athlete and homecoming king who is packing for a beach vacation when he receives a message on Instagram. The account is of an attractive girl named Dani. Jordan exchanges flirty messages with her, and eventually, she convinces him to send an explicit photo of himself. That's when everything changes. Dani threatens to send the photo to his family and friends if he doesn't pay $1,000. Jordan tragically sees no way out and dies by suicide. Law enforcement tracks the crime to brothers in Nigeria, and in a landmark case, extradites them to the US where they are convicted and sentenced. Jordan's parents share his story in hopes of preventing similar tragedies.

In part 2, US Postal Inspector Cory McManus is hot on the trail of criminals running an elaborate romance scam network. After identifying dozens of victims, he arrests two suspects who've been acting as money mules. They quickly give up information about how the scam works and the name of the ringleader, Wisdom Onyobeno, who lives in Atlanta. Onyobeno's many victims finally get justice when he pleads guilty and is sentenced to 10 years in federal prison.

When Debbie's mother passes away suddenly, she is not prepared for what she finds. While sorting through financial records and paperwork, she discovers correspondence with the US Postal Inspection Service and letters to a victim's advocate. Debbie learns that her mother was hiding the painful secret that she was the victim of a romance scam that had stolen over $400,000 from her. But a US Postal Inspector is putting together the pieces to catch the ringleader of the elaborate, wide-ranging romance scam empire that is stealing millions of dollars from dozens of victims. Will Debbie get justice for her mom?

In this 2021 episode, when Shirley Gibson learns that her property in Miami's historic West Grove neighborhood has been sold by someone using a forged deed, she is determined to fight. Working together with journalist Phil Prazen and lawyer David Winker, they uncover an elaborate real estate scam targeting dozens of elderly property owners in this historically Black neighborhood. Law enforcement is soon on the trail of the criminals, but will Shirley get her land back?

In this 2021 episode, Miami's historic West Grove neighborhood has recently become a hot real estate market. So hot, in fact, that it has attracted the attention of scammers. It wasn't always so. Shirley Gibson's family has owned property in West Grove since her great-grandmother immigrated from the Bahamas over 100 years ago. Now in her 80s, Shirley had hoped to pass on the property to her niece and nephew. But when Shirley goes to pay her taxes one day, she learns that her property has been sold without her knowledge for $230,000. When another of her properties shows up on Zillow, it becomes clear this is not a fluke but an elaborate real estate scam, targeting property owners in this historically Black neighborhood.

Suzi and Gary retire to Tucson and find the perfect house with a less-than-perfect kitchen. They love to cook and entertain, so they put their energy and money into renovating their dream kitchen. Construction starts and is going smoothly until the payment for cabinets is due. The designer requests immediate payment by wire transfer, but a week later they discover that the designer never received the payment. Suzi and Gary discover that they are the victims of a BEC (business email compromise) scam.

Retired priest, Father Robert Banzin, has devoted his life to the service of others. Now in his 80s, he continues to preach every Sunday at his Chicago-area parish. Father Bob, as he is known in his community, gets an alarming email claiming that his PayPal account had been used for a purchase on eBay. Concerned, he calls a number he believes to be PayPal's customer service and is informed that his bank account has been compromised. Within weeks, every penny of his life savings had been stolen. But all is not lost, as former students and parishioners rally to support him.

In part 2, Chris and his family try without success to stop their father, Alfred, from sending money to a series of criminals he met online – some claiming to need medical care and one even impersonating WWE wrestler Alexa Bliss. One day when Alfred comes to him asking for a $5,000 loan, Chris thinks it could be a turning point. The optimism is short-lived, however, as Alfred's story will soon take an even more tragic turn.

When Alfred's sons notice unusual transactions on their dad's bank statements, they start asking questions. But Alfred's reaction tells them that there is much more to the story than he is letting on. The family spends the next several years trying desperately to disentangle their father from various scams, one even involving an online romance with an impostor posing as WWE wrestler Alexa Bliss.

After 25-year-old Niki Hutchinson loses her mother, she uses some of her inheritance to start fresh in California. Not knowing anyone, she does what many people do today and joins a dating app to make connections. She develops a friendship with a man named Hao and, in time, he offers to teach her how to invest in cryptocurrency. With some small successes and lots of encouragement from Hao, she dives in and invests her inheritance, plus some of her dad's money as well. That's when her friend becomes less helpful.

When Cathy's disabled husband loses his Medicaid coverage, she must look for a job to help pay the rent. The retired Army Reserve veteran has impressive work experience, so when she puts her resume online, she almost immediately gets an offer. The job is for a shipping company, receiving, inspecting, and forwarding packages, and it allows her to work from home while caring for her husband. It seems like the perfect job for a while, but when they offer her a promotion to purchasing agent, it could end up putting their home in jeopardy.

80-year-old David lives in a tight-knit community, frequently helping his neighbors with yard care and other tasks. So when he gets a knock on the door from two brothers claiming they are working on his neighbor's home, and noticed a hole in his roof, David agrees to let them fix it. But one repair turns into many as the brothers find more and more work that needs to be done on his house. David's daughter is suspicious, and when she finds out that the work has cost her father over $450,000, she jumps into action to help catch the criminals.

Rodney Baldus, a retired truck driver from Minnesota, believes he is the recipient of a large inheritance belonging to his late wife. The inheritance is in Italy, but he is told he must first fly to Africa to sign papers before going on to Italy. Since his travel expenses are all paid for, Rodney is not suspicious of criminal activity. Unfortunately, Rodney is now sitting in a crowded jail cell in Mozambique with little hope of ever getting out, and his daughter, Nicole, fears for her diabetic father's life. Rodney is what is sometimes called a blind mule, a victim who was persuaded to transport money or contraband for a criminal gang, an unwitting participant in a serious crime. Journalist Mariana van Zeller, host of National Geographic Television's Trafficked, tells his story.

Ray is retired but always looking for interesting opportunities. So, when he gets a cold call from a whiskey brokerage firm asking if he wants to invest in some of the world's rarest whiskeys, he's intrigued. He meets with a wealth manager, Casey Alexander, who is well-mannered and professional. Ray feels confident investing over $300,000 in whiskey, although around this time, the investment scheme catches the attention of a U.S. attorney and the FBI.

In this 2023 episode, YouTube star Kitboga has turned scam baiting into performance art, delighting his 3.6 million followers with his many characters and laughs at the expense of online criminals. It started out as pure curiosity, and a way to avenge his grandparents who'd been victims of scams, but along the way, he's helped return money and hijacked accounts to victims, and he's taught a lot of viewers how online scams work. Bob sits down with Kitboga for a humorous and enlightening conversation.

In this 2022 episode, host Bob Sullivan welcomes special guest Alexis Conran. Conran's insight into the mind of a con man comes from acting as one on the popular BBC show The Real Hustle. On the series, Conran, an actual trained magician, and his team perpetrate scams on unsuspecting consumers and then reveal the crimes to the victims (now in the hundreds), all in the name of educating the public. Conran discusses what he's learned about the criminal mindset and what he has identified as the elements of deception.

We use our smartphones for just about everything these days, and that makes them a prime target for scammers. Online banking often relies on a code sent in a text message to verify the account holder's identity, but criminals have figured out a way to impersonate the phone and intercept these messages. This is exactly what happens when Jeff receives an SOS message on his phone, and before the day is over, thieves steal tens of thousands of dollars from him. The good news is, there's a simple thing we can all do to safeguard our phones and our accounts today.

Imagine you've just had everything stolen from you by a ruthless scammer. You are wondering how you will pay your bills, maybe even have enough money to buy food. And then a bill arrives from the IRS – you owe taxes on the stolen money. Unfortunately, scam victims across the country are getting hit with huge tax bills thanks to a change in the tax code a few years ago. In this episode, you'll meet Chester, a retiree from California who is living this very nightmare right now, as well as the lawmakers working on the bipartisan effort to change the tax code.

Thanksgiving is a time for sharing food with family and feeling grateful. It means a lot to Georgete, a struggling mom who just wants to make the holiday special for her kids. She relies on SNAP (Supplemental Nutrition Assistance Program) benefits to get by, and when her Thanksgiving dinner is essentially stolen from her, she is devastated. The theft is part of a highly organized crime and Georgete is one of hundreds of thousands of victims, resulting in $150 million of taxpayer money stolen by criminals. And the scam is still happening all over the country, hurting an already vulnerable population.

Alice hires a local handyman, Joey, as a live-in caregiver after her shoulder surgery. She recovers, but soon COVID-19 hits, and Joey, who is down on his luck, stays on to help around the house. Alice has known Joey for years and trusts him completely. But one morning when she opens her monthly bank statement, everything about her relationship with Joey changes.

Debbie, a Colorado native and mother of three adult children, leads a fulfilling life of travel, salsa dancing and volunteer work. While her life is full, she would like to have someone to share it with. So, Debbie looks for love online and meets a seemingly great guy named Russell who claims to be a successful businessman. After weeks of daily texts and phone calls, they plan to meet. That's when things get complicated – Russell, who is dealing with a work crisis overseas, needs her help to make some bank transfers. As a seasoned international traveler, Debbie is familiar with the nuances of accessing money when out of the country and she knows he'll be good for it if she lends him the money. However, Russell doesn't turn out to be who he says he is. After Russell steals almost $60,000 from her, Debbie bravely decides to tell her story.

It's a typical busy day for Amanda as she sees her teenaged daughter off to work. But five minutes later, everything changes when she receives a call from a local number and hears her daughter's voice crying. A man comes on the line with a chilling threat for Amanda if she doesn't do exactly what he says. Technologies like AI are making virtual kidnappings and similar scams easier than ever for criminals. Bob talks with Vijay Balasubramaniyan about this ever-evolving technology and how listeners can protect themselves.

Dennis, an 82-year-old proud father and grandfather, makes a connection with a woman he meets on Facebook named Jessie. Jessie claims to have made a lot of money through crypto investments and offers to teach Dennis how she did it. Having developed a trusting relationship with Jessie and hoping to build an inheritance for his family, Dennis decides to invest his savings. When it is revealed that the investments are a scam and Jessie is a fraud, a devastated Dennis takes his own life. Now his son and daughter share his story in hopes of reaching just one person who might be going through a similar situation.

In this 2019 episode, Marlene is enjoying the Atlantic City boardwalk with a friend when a young woman approaches her. The woman introduces herself as Savannah and offers to give Marlene a psychic reading. Figuring it will cost her just a few dollars, Marlene takes her up on the offer. Savannah takes Marlene back to her shop. During the reading she picks up on many of the troubles Marlene is facing in her personal life. Having gained Marlene's trust, Savannah offers her various items for sale in the shop, promising that they will solve her problems. Marlene chooses a few things within her budget to purchase and starts to leave. But Savannah's not done with her yet. She gives Marlene her phone number with an offer to continue to help her. It all seems innocent to Marlene, but this chance encounter with a boardwalk psychic will morph into a long, complex relationship that will leave her nearly broke.

In Part 2 of this 2022 episode, Darlene Asher, as the head of her local dart league, has been leading the charge to help Jeremiah Jon Smith, who they believe is dying from cancer. But when Jeremiah's wife leaves him, she shares her doubts with Darlene about his illness. A police investigation reveals the devastating truth: Jeremiah has been faking his cancer and exploiting his friends' generosity in order to line his pockets.

In this 2022 episode, Darlene Asher is the head of her local Minnesota dart league, a close-knit group of dart enthusiasts who rally around champion dart player Jeremiah Jon Smith when they learn he is dying from cancer. They raise thousands through fundraisers and a GoFundMe page, going as far as paying for Jeremiah's wedding. It seems like they're doing the right thing, so why does Darlene have doubts?

Kim is grieving the tragic death of her son, who was serving in the Army, when she learns that she is the sole beneficiary of his military death benefit. To help with financial decisions at such a vulnerable time, an adviser named Caz Craffy is offered by the military. Kim plans to use the money to buy a home, but Craffy insists that she make investments in stocks of specific interest to him. One day Kim is contacted by the FBI and learns that Craffy is under investigation for redirecting military benefits to investments that pay him high commissions.