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Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business
- 28 - Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)
Customer experience is the cornerstone of business success—it’s how customers perceive their interactions with your company, and it’s crucial for every business. This is as true today as it was when we first released this episode. But what does it take to truly excel at customer experience? In this insightful episode, join Dennis Sadlowski, a … Read More Read More
Mon, 29 Apr 2024 - 28min - 27 - How Will AI Revolutionize Field Service? with Jeff Oskin (Ep. 27)
In this episode, we welcome Jeff Oskin, the founder of Newlogiq, to delve into the practical applications of AI for businesses. Jeff shares insights on how AI can yield a substantial return on investment, stressing the significance of a robust foundation in field service platforms and ticketing systems for effective AI integration. He also dives … Read More Read More
Wed, 11 Oct 2023 - 33min - 26 - Field Service and the Potential Impact of a Recession with Michael Blumberg (Ep. 26)
Did you know that field service can be recession-proof? In a recent study conducted by Blumberg Advisory Group Inc., results showed that despite concerns of a recession, a majority of respondents are optimistic about the future. What happens most times during a recession, there is a higher demand for maintaining and servicing existing products, which … Read More Read More
Tue, 08 Aug 2023 - 32min - 25 - The Key to Exceptional Customer Service in the Construction Industry with Eduardo Samayoa (Ep. 25)
In Mexico City, Eduardo saw firsthand the struggles architects and developers faced in procuring materials on time. As a homeowner himself, he also noticed the lack of professional services in the construction industry. In this episode, Eduardo Samayoa, CEO and founder of Simplo, shared his journey from working in lighting and product consulting in San … Read More Read More
Tue, 25 Jul 2023 - 32min - 24 - Fixing Customers, Not Just Problems: The Art of Building Lasting Relationships with Gaven Fahl (Ep. 24)
“You can’t have a reasonable conversation during a fire or even when there’s a lot of smoke around.” In this episode, Gaven Fahl, Director of the Critical Accounts Program at Hewlett Packard Enterprise joins us to talk about building proactive customer relationships and maintaining them. With 12 years under her belt at Hewlett Packard Enterprise … Read More Read More
Tue, 23 May 2023 - 36min - 23 - The Path to Success for Skilled Technicians in Field Service Work with Rod Cook (Ep. 23)
In recent years, the field service industry has undergone significant changes, with a growing emphasis on sustainability and innovation. In this episode, Rod Cook, Director of North American Service Operations at Trane Technologies, discusses the challenges and opportunities available for talent within the trades industry, particularly in HVAC. He explores how to achieve a lucrative … Read More Read More
Tue, 09 May 2023 - 35min - 22 - Building a Unified Customer Experience: The Power of Collaborative Partnerships with Sai Padmarajen (Ep. 22)
Collaborative partnerships have the power to revolutionize the way you build a unified customer experience. In this episode, Sai Padmarajen, Head of Channel & Ecosystem Partnership, and Rob Freedman, Head of Growth, both from Zuper, share their insights on their partnership model’s three-pronged approach. They highlight the evolution of Zuper’s partner network, which has grown … Read More Read More
Wed, 12 Apr 2023 - 24min - 20 - Predicting Field Service Management Business Market in 2023 (Ep. 20)
As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business. In this episode, we’re joined by Rob Freedman, Head of Growth at Zuper to explore the forecasted growth of the field service management market and the technology trends shaping the industry … Read More Read More
Wed, 15 Feb 2023 - 23min - 19 - Triple Growth: How Zuper’s Platform Connected People and Improved Field Service Management in 2022 (Ep. 19)
Zuper experienced substantial growth in 2022, tripling the number of users and new customers. In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper’s service in connecting people digitally and the added functionality and enhancements they have put into their product. Michael shares the key elements that … Read More Read More
Tue, 31 Jan 2023 - 22min - 17 - Growing Your Business in Challenging Times With Rob Freedman (Ep. 17)
As field service businesses come to terms with the recession – investing in technology, specifically AI technology can be a cost-cutting opportunity. In this episode, Rob Freedman, Head of Growth Marketing at Zuper, maps out the biggest growth opportunities during the recession for companies in the field service industry. Additionally, he shines a spotlight on … Read More Read More
Tue, 03 Jan 2023 - 28min - 16 - Service Trends to Watch Out for in 2023 with Wael Mohammed (Ep. 16)
The field service industry is experiencing a massive opportunity for growth in 2023. As the industry moves forward, service leaders and technicians will need to strive to make data-driven decisions that will move them in the right direction. In this episode, Michael Israel is joined by Wael Mohammed, EVP of Strategy at Field Nation, to … Read More Read More
Tue, 20 Dec 2022 - 35min - 15 - Field Nation: Cutting Labor Costs In The Market with Mynul Khan (Ep. 15)
With the change in consumer expectations, there is a substantial investment in IT and telecom infrastructure to support the digital customer experience. As a result, the demand for skilled technical labor as a fast, convenient cost-cutting option has risen. In this episode, Michael Israel sits down with Mynul Khan, CEO of Field Nation, to discuss … Read More Read More
Tue, 06 Dec 2022 - 41min - 14 - Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)
Let’s revisit a classic! Enhancing the customer service experience isn’t just about meeting expectations—it’s about exceeding them. Going above and beyond leaves customers delighted and satisfied, fostering the kind of loyalty every business craves. Join us as executive coach and founder of The Nour Group, David Nour, alongside Michael Israel, to expand on the strategies … Read More Read More
Mon, 22 Apr 2024 - 38min - 13 - A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)
Learn how mastering Completed Service Work can give your business a strategic edge. By leveraging field service management to forge deep connections with customers, you can cultivate loyalty, drive growth, and position your brand as a leader in your industry. In this enlightening episode, Michael Israel is joined by industry experts Michael Blumberg, President and … Read More Read More
Mon, 15 Apr 2024 - 46min - 12 - Live From the HubSpot Inbound Conference in Beantown (Ep. 12)
There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses. One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its ease of integration with many other solutions and applications such as Zuper FSM. Michael Israel and the Zuper team … Read More Read More
Tue, 27 Sep 2022 - 16min - 11 - Gearing Up for the Fourth Industrial Revolution with Wajid Zakir (Ep. 11)
Did you know that we’re currently in the midst of our Fourth Industrial Revolution? The Fourth Industrial Revolution is a period of rapid transformation across industries, societies, and nations. Technology, connectivity, and automation have been at the forefront of this revolution. In this episode, We make a virtual stop in the UAE to speak with … Read More Read More
Tue, 13 Sep 2022 - 25min - 10 - Streamlining Services in the Landscaping Industry with Ben Souva and Jacob Krum (Ep. 10)
The best businesses are created when you’ve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences. In this episode, Ben Souva and Jacob Krum, the founders of Trim Landscaping, join Michael Israel to discuss the circumstances that made them … Read More Read More
Tue, 30 Aug 2022 - 28min - 9 - Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)
Even though it’s from the archives, this episode packs a punch with insights that still hold true today. Join Michael Israel and David Nour on this episode as they dive into Completed Service Work, a game-changer in field service management that goes beyond mere problem-solving to elevate service professionals and businesses alike. In this enlightening … Read More Read More
Fri, 05 Apr 2024 - 36min - 8 - Achieving Successful Digital Transformation with Israël Fontaine & Melanie Maquet (Ep. 8)
Embracing new technologies, software solutions, and automation of workflows can be daunting for many businesses. Lumio Intelligence is one of Zuper’s premier partners that helps small and medium enterprises integrate value-added ecosystems into business operations, allowing a faster return on investment and a better automation process. In this episode, Michael Israel sits down with Melanie … Read More Read More
Thu, 04 Aug 2022 - 39min - 7 - Incorporating Field Service Tools Into Smart Video Surveillance with Amanda Harris & Myles Osswald (Ep. 7)
We know how important it is to protect your property when you’re not around. While incorporating technology into the process is a must, how are experts within the surveillance industry streamlining their workflow to provide you and your business with the best security? In this episode, Myles Osswald and Amanda Harris from Pro-Vigil, join David … Read More Read More
Tue, 19 Jul 2022 - 22min - 6 - Inflation’s Impact on the Field Service Industry with Michael Blumberg (Ep. 6)
Before March 2020, the word inflation was considered taboo. Fast forward two years, inflation has seeped into every aspect of our lives. So, has inflation impacted the field service management industry, too? Sure it has. In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group Inc, joins Michael Israel to unveil how … Read More Read More
Tue, 05 Jul 2022 - 34min - 5 - The Value of Technology & Relationships in Field Service Management (Ep. 5)
How much do you know about technology in the field service management industry? How much do you care about human connection and maintaining relationships as a field service management professional? In this episode, Michael Israel interviews David Nour, the CEO of The Nour Group. David highlights his career in field service management while unveiling everything … Read More Read More
Tue, 21 Jun 2022 - 40min - 4 - SEO Tips for Field Service Management Companies with Rob Freedman (Ep. 4)
When you hear the acronym SEO — What is the first thing you think about? If you didn’t come up with search engine optimization, you’re not alone. In fact, a lot of field service management companies don’t really know what’s SEO and how it could benefit their business. This week, Rob Freedman, the head of … Read More Read More
Tue, 07 Jun 2022 - 28min - 3 - Here’s What You Need To Know About The Field Service Management Industry with David Nour and Michael Israel (Ep. 3)
Sales, repair and maintenance, customer support, and regular inspections are just a few branches of the field service management industry. But is this a viable career path? In this episode, David Nour, the CEO of The Nour Group, Inc, interviews Michael Israel. Together, they explore Michael’s journey in the field service management arena and reasons … Read More Read More
Tue, 24 May 2022 - 36min - 2 - Investing in Field Service Technology with Kellan Carter (Ep. 2)
What do venture capitalists and field service professionals have in common? They both have wondered why they should invest in software that aids the field service industry. In this episode, Michael Israel welcomes Kellan Carter, founding and general partner at FUSE. Together, they explain why investing in technology in the field service industry is a … Read More Read More
Tue, 10 May 2022 - 27min - 1 - Zuper, Empowering Field Teams To Collaborate Effortlessly with Anand Subbaraj (Ep. 1)
Every great business starts with a hurdle. And Zuper is no different. In this inaugural episode of Zuper FM – Field Service, Your Way, Michael Israel welcomes Anand Subbaraj, CEO and founder of Zuper. Anand shares everything you need to know about him while unveiling Zuper’s story, vision, and mission as they work towards building … Read More Read More
Tue, 26 Apr 2022 - 30min
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