The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

The conversation delves into the challenges of restaurant marketing and the evolution of marketing strategies in the industry. It explores the power of digital marketing, the importance of targeting and tracking in restaurant marketing, driving repeat business, and the development of a marketing platform to address the needs of the industry. The conversation covers the evolution of e-commerce advertising, the challenges of proving ROI, the complexity of marketing funnels, the journey of building a tech product, raising funds, aspirations for the industry, the power of personalization and AI, and the engagement and consultation process. The key takeaways include the importance of personalization and data-driven marketing in the restaurant industry.

Takeaways

Chapters

The conversation covers James D. Jones' background in technology, US Foods' technology-forward approach, the challenges of technology adoption in the food service industry, the impact of COVID-19 on technology adoption, and the development of US Foods' e-commerce platform and sales CRM transformation. It also delves into the benefits of US Foods' Moxie and Menu IQ tools, the use of AI in menu profitability, and the future of technology in the food service industry.

Takeaways

Chapters

Rick Rosenfield, co-founder of California Pizza Kitchen, shares the story of how he and his partner, Larry Flax, changed the way America eats pizza. From their humble beginnings as federal prosecutors to creating a unique brand that set trends and transformed the industry, Rick's journey is a testament to innovation and vision. The conversation delves into the creation of California style pizza, the introduction of upscale casual dining, and the translation of unique flavors to salads, all of which contributed to the success of California Pizza Kitchen. The conversation with Rick Rosenfield covers the growth and development of the California Pizza Kitchen brand, focusing on the unique open kitchen design, the selection of locations, and the establishment of a strong company culture. Rick also discusses the motivation behind writing the book and the importance of fostering a strong culture in business.

Takeaways

Chapters

The Restaurant Technology Guys podcast features Luke Christian and Jake Philpotts,, the founder and vice president of development at Surcheros, a fast-casual Tex-Mex restaurant chain. They discuss the unique founding story, the passion for people, site selection, off-prem sales, and the franchisee experience.

Takeaways

Chapters

The CEO of The Big Biscuit, Chad Offerdahl, shares the brand's journey, growth, and menu innovation. He discusses the concept's focus on Southern comfort food, the success of traditional breakfast items, and the balance between technology and hospitality. The brand's regional expansion and franchisee selection criteria are also highlighted.

Takeaways

Chapters

The conversation covers the process of managing used cooking oil in restaurants, the innovative solutions provided by Restaurant Technologies Incorporated (RTI), and the environmental impact of their services. The incoming CEO, Alyssa Partee, discusses the company's closed-loop cooking oil network, its impact on green diesel production, and the importance of proper oil disposal. She also highlights the company's consultative approach to partnerships and the benefits of their automated oil management system.

Takeaways

Chapters

The conversation covers the introduction of Farmer Boys, the concept of the brand, John's culinary journey, expansion and franchising, the franchisee vetting process, and favorite Farmer Boys menu items. The brand's diverse menu and commitment to quality ingredients are highlighted throughout the discussion.

Takeaways

Chapters

The conversation explores the use of AI in forecasting food costs and demand in the restaurant industry. It emphasizes the importance of leveraging data and machine learning models to optimize purchasing, reduce waste, and improve overall restaurant performance.

Takeaways

Chapters

The conversation covers a wide range of topics related to the implementation of IoT and AI in the restaurant industry. It explores the impact of security camera audits, the introduction of IoT technology, the automation of mundane tasks, the challenges and solutions in IoT implementation, the paradigm shift in data management, the reliability and security of IoT data, and the future of IoT and AI in restaurants. The discussion also delves into the impact of IoT on network traffic, actionable insights and AI augmentation, preventative maintenance, and incremental adoption of IoT solutions. The conversation emphasizes the importance of vision intelligence and AI in restaurants, as well as the engagement with MachineQ for IoT solutions.

Takeaways

Chapters

00:00 Introduction and Jeremy's opening remarks

00:26 Guest introduction: Jake and his background

01:18 The chaos of restaurant scheduling and initial solutions

02:15 The inspiration behind Shiftwerx and its core features

04:09 Gathering staff preferences and creating schedules

05:37 In-app currency and shift trading market

07:33 Understanding restaurant needs and data integration

09:18 Handling staff availability and schedule changes

11:10 Staff morale, control, and fairness in scheduling

13:02 Tools for schedule creation and automation

17:21 Market features: shift swaps, incentives, and safety

19:45 Use of AI and avoiding hallucinations in scheduling

23:45 Deterministic algorithms and fairness in AI scheduling

26:44 Marketplace philosophy and shift trading benefits

33:21 Market incentives and employee engagement

37:57 How to get started with Shiftwerx

40:44 Target audience and scalability of the platform

43:09 Closing remarks and future outlook

00:00 Introduction to Ryan Volberg and His Journey
02:48 The Evolution of Restaurant Technology
05:49 The Concept of Daily Pay for Hospitality Workers
08:25 Introducing Guestology: A New Approach to Guest Engagement
11:05 Understanding Guest Loyalty and Retention
14:06 The Mechanics of Guest Recognition and Personalization
21:18 Crafting Personalized Guest Experiences
23:07 The Power of Machine Learning in Hospitality
24:24 Understanding the SAPS Model for Guest Loyalty
26:58 The Cost of Loyalty: Status vs. Discounts
29:42 Attribution and Proving Value in Guest Engagement
30:18 Engaging Occasional Guests: Strategies for Retention
36:43 Building Lasting Relationships with Guests

Chapters

00:00 Introduction to Berry AI and Eric Lam

02:41 Understanding AI in QSR: The Role of Berry AI

04:20 The Importance of Speed of Service in Drive-Throughs

07:15 Traditional Methods vs. Computer Vision in QSR

13:40 Operational Decisions: When to Pull Cars Forward

16:37 Making Data Actionable for Restaurant Operations

20:59 Addressing Privacy Concerns with Computer Vision

21:35 Recent Success: Berry AI's Major Win

22:20 Future Directions for Berry AI and Computer Vision

00:00 Introduction to Steve Black and His Journey
02:48 The Five Rules of Leadership
05:43 The Importance of People in Business
08:15 Inception of the Five Rules
10:57 Rule One: Do Your Job
13:42 Rule Two: Be Kind
16:32 The Impact of Kindness in Leadership
19:34 The Importance of Kindness in Leadership
22:03 No Surprises: A Leadership Principle
24:23 Eliminating Drama in the Workplace
28:45 Protecting the Brand: A Leadership Responsibility
33:01 Embedding Leadership Lessons Through Masterclass

00:00 Introduction to Entrepreneurship and Background

03:46 The Birth of Everbowl and Business Philosophy

06:24 Understanding Acai and Its Nutritional Value

09:16 Everbowl's Unique Concept and Offerings

12:00 Community Engagement and Business Model

14:36 Targeting the Health-Conscious Consumer

17:39 The Future of Everbowl and Market Positioning

23:11 Transforming Consumer Behavior in Fast Food

26:09 Franchising and Growth Strategies

28:38 Real Estate and Location Challenges

32:24 Franchisee Expectations and Support

38:24 Ever Bowl's Signature Offerings

00:00 Introduction to Restaurant Technology and Innovations

03:00 The Evolution of the Internet of Things in Food Service

05:32 Proactive Maintenance and Efficiency in Operations

08:17 Data-Driven Decision Making and Overcoming Skepticism

11:14 Energy Management and Cost Control in Restaurants

21:09 Optimizing HVAC Systems for Energy Efficiency

24:34 Refrigeration Management and Energy Savings

29:23 The Future of Connected Kitchens

33:48 Automation and Robotics in Food Service

38:25 Engaging with Open Kitchen Solutions

00:00 Introduction to Chris Hellmann and His Background
03:57 Chris's Journey at Coca-Cola
11:18 Transition to Restaurant Technologies, Inc. (RTI)
15:53 Value Proposition of RTI for Consumers and Operators
22:52 Insights and Learnings for Restaurant Operators

00:00 Introduction to Dog Haus and Its Vision
03:13 The Unique Concept of Dog Haus
10:44 Growth Strategy and Unit Economics
18:37 International Expansion Plans
22:36 Balancing On-Premise and Off-Premise Sales
28:57 Attracting the Next Generation of Consumers

00:00 Introduction to Teriyaki Madness and Aunna Macias

02:05 Growth and Expansion of Teriyaki Madness

03:45 Philosophy of Technology Adoption in Franchising

06:33 Franchisee Feedback and Tech Adoption

08:37 Balancing Control and Flexibility in Franchise Operations

10:41 Innovation and Limited Time Offers (LTOs)

13:27 Managing Tech Projects and Communication

15:58 Overview of the Tech Stack at Teriyaki Madness

17:44 Digital Menu Boards and Integration Challenges

18:45 Improving Data Accuracy and Collection

20:43 Future Investments and Operational Efficiencies

23:44 Menu Recommendations and Unique Orders

00:00 Introduction to Loman AI and Its Mission

02:07 Christian's Journey in the Restaurant Industry

06:24 Understanding Voice Ordering AI

09:44 The Evolution of AI in Restaurant Tech

12:55 The Benefits of Loman AI for Restaurants

15:12 Human Touch and Latency in AI Solutions

18:34 The Evolution of AI in Restaurant Ordering

24:32 Personalization and Customer Engagement

30:28 Challenges and Solutions in Restaurant Communication

35:30 Onboarding and Customer Support Excellence

00:00 Introduction to Handel’s Ice Cream and Its Legacy
02:55 Craftsmanship and Freshness in Ice Cream Making
05:34 Community Engagement and Customer Experience
08:30 Store Formats and Customer Interaction
11:25 Flavor Selection and Seasonal Offerings
16:51 Flavor Innovation and Local Connection
19:23 Ensuring Consistency Across Locations
22:34 Encouraging Flavor Exploration
30:19 Franchise Expansion Strategy

00:00 Introduction to Barry's Bagels
01:08 The Founding Story of Barry's Bagels
03:35 Mark and Jim's Backgrounds
05:31 The Unique Offerings of Barry's Bagels
09:58 Site Selection and Franchising Strategy
14:45 Exporting Company Culture
19:23 Franchisee Selection and Support
20:27 Innovative Revenue Channels
27:04 Engaging with Potential Franchisees

00:00 Introduction to Dinetec and Menu Engineering
03:34 Understanding Menu Nerds and Their Importance
09:08 The Role of Data in Menu Engineering
13:37 Art and Science of Menu Design
17:33 Franchise Dynamics and Menu Consistency
22:43 The Role of Technology in Restaurant Operations
27:36 Leveraging Point of Purchase Materials
34:24 The Importance of Physical Menus
36:39 AI's Impact on Menu Management
41:56 Engaging with Dinetec for Menu Solutions

00:00 Introduction to Timber Pizza Company

02:33 The Founding Story of Timber Pizza

08:12 The Unique Pizza Style of Timber

13:42 Seasonal and Creative Menu Offerings

17:19 Ensuring Consistency in a Growing Franchise

20:09 The Timber Pizza Experience

25:43 Franchising Opportunities and Ideal Partners

00:00 Introduction to Restaurant Technology Solutions
02:39 Understanding Employee Benefits in the Restaurant Industry
05:19 Challenges in Providing Employee Benefits
08:27 The Importance of Employee Support
11:16 Streamlining Employee Benefits Management
14:16 Cost-Effectiveness of Employee Benefits
17:19 The Business Case for Employee Benefits
19:57 Measuring Success: Retention and Profitability
21:27 The Challenges of Employee Turnover
24:12 Understanding Insurance Logistics
29:10 Revolutionizing Employee Benefits
31:51 Engaging with ProTier: A Simple Process
38:27 The Competitive Edge in Employee Retention

00:00 Introduction and Guest Background
00:58 Elias' Journey into Restaurant Technology
01:51 The Value of Catering in Foodservice
02:47 Challenges Unique to Catering Business
03:47 Catering Menu Design and Customer Expectations
05:10 B2B vs B2C Catering Dynamics
06:36 Allergen Management and Food Safety
07:43 Menu Structuring for Different Catering Types
08:31 Bundling and Upselling Strategies
09:33 Margins and Profitability in Catering
10:15 Systematizing Catering Operations
11:35 Digital Tools for Catering Management
12:18 Enhancing Guest Experience and Satisfaction
13:17 The Power of Follow-Up and Customer Loyalty
14:18 Using Data and AI for Customer Insights
15:12 Rally Catering’s System and Business Logic
16:08 Operational Efficiency and Error Reduction
17:12 Case Study: Rachel’s Catering Business
18:08 The Role of Technology in Scaling Catering
19:04 Repeat Business and Customer Retention
19:52 Streamlining the Intake Process
20:55 Pricing, Upselling, and Packaging
21:52 Automation and Business Logic Layer
22:53 Operational Challenges and Solutions
23:41 Real-Time Order Management and Flexibility
24:38 Ensuring Quality and Consistency
25:42 Creating a Memorable Guest Experience
26:27 The Importance of Presentation and Details
27:22 Building Customer Loyalty Through Follow-Up
28:24 Final Thoughts and Resources

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Steven Klein, co-founder of a tech company focused on solving challenges in the restaurant industry. They discuss the importance of enhancing customer experience through AI, the challenges of abandoned carts in online ordering, and the transition from third-party to first-party orders. Steven shares insights on how AI can help understand customer intent and streamline the ordering process, ultimately improving sales and customer loyalty. The conversation also touches on case studies of successful implementations and the future direction of restaurant technology.

00:00 Introduction to Restaurant Technology and Guest Background
01:48 Identifying Challenges in Restaurant Ordering Systems
05:30 The Role of AI in Enhancing Customer Experience
11:09 Understanding Customer Intent and Order Customization
17:07 The Importance of First-Party Orders and Customer Loyalty
22:57 Case Studies and Success Stories in Restaurant Tech
28:32 Future Directions and Engagement Opportunities

00:00 Introduction to Atmosphere TV and Its Mission
03:29 Content Strategy and Audience Engagement
06:25 The Evolution of Atmosphere's Offerings
09:22 The Role of Digital Signage in Business
12:15 Live Sports and Real-Time Content
14:59 Advertising and Driving Customer Behavior
17:36 Installation and User Experience
21:38 The Impact of AI on Advertising
24:06 Conclusion and How to Get Started with Atmosphere TV

00:00 Introduction to Rita's and Lawrence's Background
02:54 The Unique Offerings of Rita's
05:35 Signature Flavors and Product Quality
08:50 Innovative Location Strategies for Growth
11:23 Franchisee Success and Sales Growth
14:24 Supply Chain and Product Consistency
17:12 Community Engagement and Marketing Strategies
20:21 Year-Round Appeal of Rita's
23:03 Franchise Opportunities and Incentives
26:18 Conclusion and Future Growth Plans

00:00 Introduction and Guest Background
06:36 What is Loop AI?
09:07 The Necessity of Delivery in Restaurants
15:32 How Loop AI Helps Restaurants Optimize Delivery
21:37 Data-Driven Decision Making with Loop AI
31:31 The Future of Loop AI and AI in Restaurants

00:00 Introduction to Cost Reduction in Restaurants
03:02 Understanding Spend Management and AI Solutions
05:39 The Importance of Anomaly Detection in Cost Savings
08:32 Overcoming Common Objections in Cost Management
11:20 Identifying Hidden Costs and Vendor Relationships
14:19 Engagement Process with Clients
16:55 Exploring Non-Core Costs and Their Impact
19:33 The Role of Waste Management in Cost Reduction
22:28 Client Engagement and Onboarding Process
25:17 Benchmarking and Data Privacy in Cost Management
28:05 Conclusion and Future of Spend Intelligence

00:00 Introduction to Identity Resolution in Restaurants
01:22 The Journey to Data-Driven Marketing
03:26 Challenges in Capturing Customer Data
05:16 Understanding the Identity Graph
07:51 The Importance of Customer Insights
10:56 Data Silos and Their Impact
12:48 Making Data Actionable
15:50 Deep Dive into Identity Resolution
19:22 Bridging the Gap in Customer Engagement
20:55 Personalized Marketing Strategies
23:05 Data Privacy and Security
24:50 Differentiating from Loyalty Programs
26:05 Engagement and Implementation with Bridge
28:02 The Role of AI in Data Utilization
29:30 How to Engage with Bridge

In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably.

00:00 - Welcome to the Restaurant Technology Guys podcast
00:41 - Introduction of Kip Welsh and Via 313’s origin story
01:54 - Background of Kip’s career in casual dining
03:01 - Overview of Detroit-style pizza and brand concept
04:25 - Detroit style pizza history and what sets it apart
05:54 - The trailer beginnings and early challenges
07:06 - Growth milestones and multiple locations in Texas and Utah
08:50 - Partnership with Savory Restaurant Fund and brand protection
09:22 - Rapid expansion and future pipeline through 2026
10:11 - Why Detroit-style pizza is gaining more recognition
11:47 - Unique flavor profile and competitive landscape
12:23 - How Detroit-style pizza creates a different culinary experience
14:23 - On-premise vs. off-premise strategy and travelability of product
15:44 - Packaging innovations for delivery and takeout success
16:17 - Digital ordering, third-party partnerships, and mini brick-and-mortar models
17:55 - The potential of food trucks for market testing and expansion
18:39 - Balancing growth with quality and responsible operations
19:50 - Creative menu development and guest-driven innovation
21:30 - Launching limited-time offers and new flavor experiments
23:38 - Future menu strategies, including salads and desserts
24:36 - Importance of staying inventive and not relying solely on staples
25:37 - Personal favorite menu items and flavor combinations
27:19 - The partnership with Savory Fund: how it fosters responsible growth
28:57 - How to maintain brand integrity while scaling
33:02 - Connecting with customers through loyalty programs and marketing
36:54 - Exciting new initiatives like the food truck launch and market expansion
38:16 - The value of sustainable, responsible growth over rapid, unchecked expansion
39:09 - Closing remarks and encouragement for restaurant owners to consider strategic partnerships

00:00 Introduction to Costa Vida and Alan Beck
02:44 Costa Vida's Unique Approach to Mexican Cuisine
05:33 The Importance of Operational Buy-In for Off-Premise Success
08:16 Strategies for Successful Catering Operations
11:04 Innovations in Off-Premise Dining and Delivery
16:36 The Role of Packaging in Food Delivery
20:24 Competitive Analysis and Learning from Others
23:01 Personal Favorites and Customer Engagement

00:00 Introduction to Restaurant Technology and Ken's Background
03:39 Understanding Winbrands and Its Evolution
07:55 Commonalities Across Industries: Insights from IT
12:37 Navigating Change Management in IT
16:30 Addressing Shadow IT: Definitions and Challenges
19:42 Building Relationships to Manage Shadow IT
24:02 Collaborative Problem Solving Across Departments

00:00 Introduction to Scale Social AI
03:20 The Birth of Scale Social AI
05:50 Authenticity in Marketing
09:33 AI in Content Creation
12:28 Data-Driven Marketing Strategies
17:46 User Experience and Content Quality
19:50 Leveraging User-Generated Content
21:13 Targeting and Localized Marketing Strategies
25:28 Hyper-Personalization in Advertising
30:54 Quality Control Through User-Generated Content
33:28 The Future of Influencer Marketing

00:00:15 Introduction to the Episode
00:00:24 Guest Introduction: Hardy Singh
00:00:42 Linga's Unified Platform
00:02:32 Hardy's Role at Linga
00:05:28 Linga's Mission and Expansion
00:07:20 Linga's POS Platform
00:14:00 Retail Transformation
00:16:11 Technology and Innovation
00:27:18 Linga's Product Evolution
00:28:57 How to Learn More About Linga

00:00 Introduction to Restaurant Technology and Data Intelligence
02:57 The Challenges of Fragmented Restaurant Data
05:36 The Role of AI in Restaurant Management
08:31 Real-World Applications of Livelytics
11:17 Leading vs. Lagging Indicators in Restaurant Analytics
13:56 Integrating Multiple Data Sources for Insights
17:08 The Importance of Quick Implementation
19:56 Ad Hoc vs. Canned Reporting in Restaurant Analytics
22:48 Ensuring Data Accuracy and Trust in AI
25:44 Competitive Advantage through Data Intelligence
28:21 Conclusion and Call to Action

In this episode, we highlight the top 10 most loved and impactful episodes of 2025, based on both personal enjoyment and audience engagement on YouTube and audio podcasts. Featuring industry experts and groundbreaking companies, we discuss technological advancements and strategic insights in the restaurant industry. Highlights include Bill Lindsay from Cogswell on AI-driven inventory management, EveryBite's smart menu technology for dietary preferences, House of Giants' digital ordering innovations, and more. The episode celebrates the successes of 2025 and looks forward to more exciting content and innovations in 2026, encouraging listeners to subscribe and suggest future guests.

00:00 Introduction and Overview

00:52 Episode 1: Bill Lindsay from Cogswell

04:42 Episode 2: EveryBite's Innovative Solution

07:52 Episode 3: House of Giants' Digital Transformation

10:45 Episode 4: Matt's Human-Centric Leadership

13:44 Episode 5: Mellow Mushroom's Guest Experience

16:49 Episode 6: Poke Works' Hawaiian Cuisine

19:16 Launching Hawaiian Hot Plates

19:29 Explosive Growth of Rewards Program

20:21 Pollo Campero's US Expansion

23:21 RTI's Energy Management Innovations

26:30 TechRyde's Seamless Integration

29:57 Wisetail's Learning Management

33:48 Wisk's Inventory Management Solutions

36:23 Conclusion and Future Episodes

In this episode, Jeremy Julian and Yvonne Lara discuss Pizza Inn's innovative marketing strategies and community engagement efforts. They explore how the brand has revitalized its image through local ownership and creative campaigns, such as the I8 promotion, which successfully increased sales and customer engagement. The conversation highlights the importance of operational excellence and the role of franchisees in maintaining brand consistency and customer satisfaction.

00:01:40 Introduction to Pizza Inn

00:03:17 Legacy and Community Connection

00:04:41 Signature Offerings and Local Ownership

00:05:57 Brand Consistency and Community Involvement

00:11:09 Marketing Strategies and Campaign Success

00:15:07 Operational Excellence and Future Plans

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Peter Wiley, co-founder and marketing IT mastermind behind Hothead Burritos. They discuss the company's innovative use of technology and marketing strategies which have fueled their rapid growth. Peter shares insights on the importance of integrating marketing with IT, streamlining operations through digital ordering, and leveraging loyalty programs. The conversation also covers Hothead Burritos' unique offerings, including their variety of sauces, and their approach to catering and delivery. Listeners get a deep dive into how tech-savvy practices can lead to a more efficient and customer-focused restaurant experience.

00:00 Hot Head Burritos

01:13 Introduction and Guest Introduction

02:41 Hothead Burritos: Brand Overview

04:18 Expansion and Locations

05:18 Customer Experience and Menu Customization

09:32 Digital Integration and Online Ordering

13:23 Third-Party Delivery and Integration

17:36 Catering and Large Orders

18:46 Creating an Online Ordering Menu for Catering

20:03 Evaluating Menu Offerings for Online and Catering

21:26 The Importance of Loyalty Programs

22:24 Incentivizing Catering Orders

27:19 Converting Customers Across Channels

30:35 Leveraging AI and Data Analytics

32:33 Popular Menu Items and Personal Favorites

34:39 Staying Engaged with Hothead Burritos

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Jason Ingermanson, the founder of Mokas Coffee and Eatery. Jason shares his entrepreneurial journey from starting a $30,000 coffee shop in a Kansas mall to growing multiple successful brands, including Freddy's Frozen Custard and Steakburgers. Celebrating Mokas 20-year anniversary, Jason discusses the development and franchising of Mokas, his focus on quality and community involvement, and the core values driving the brand's success. He also shares insights on local store marketing, guest loyalty, and support systems provided to prospective franchisees. Tune in for an inspiring story of passion, discipline, and dedication in the restaurant industry.

00:00 Mokas Coffee & Eatery

00:14 Introduction and Guest Introduction

02:05 Jason's Journey: From Coffee Lover to Entrepreneur

03:02 The Birth and Growth of Mokas Coffee and Eatery

04:01 Navigating Challenges and Expanding During the Pandemic

05:21 Mokas' Unique Brand and Customer Experience

06:59 Commitment to Quality and Community

10:39 Franchising and Future Plans

18:13 The Story Behind the Name 'Mokas'

22:29 Franchisee Success Stories

23:14 The Importance of Transparency

23:41 Challenges in the Restaurant Industry

24:26 Expanding to New Markets

29:13 Local Store Marketing Strategies

32:06 Franchise Application Process

34:06 Discovery Day Experience

37:17 Master Franchise Opportunities

40:57 Connecting with Jason Ingram Manson

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian converses with Paul Tran, a seasoned entrepreneur and franchise expert. With a 20-year journey in the restaurant industry, Paul shares his story of turning a student loan into a successful Cajun crawfish restaurant and subsequent experiences scaling major brands like Halal Guys and Pepper Lunch. Paul discusses the importance of selecting the right franchisee, maintaining operational consistency, and building strong relationships between franchisees and franchisors. He also offers insights on effective marketing strategies and operations that contribute to franchise success. The episode is packed with valuable lessons for anyone looking to scale in the restaurant industry or seeking entrepreneurial inspiration.

00:00 Paul Tran of Pepper Lunch

01:39 Introduction and Welcome

01:50 Meet Paul Tran: A Journey in the Restaurant Industry

02:35 Paul's Early Ventures and Lessons Learned

05:44 The Halal Guys and Franchise Experience

07:05 Pepper Lunch: A New Venture

09:27 Insights on Franchising and Finding the Right Franchisees

14:59 Challenges and Success in Scaling a Franchise

24:16 California Brands in Texas

24:54 Franchisee and Franchisor Relationships

26:02 Choosing the Right Franchisee

26:47 Healthy and Unhealthy Tensions

31:21 Marketing and Community Outreach

37:10 Pepper Lunch Concept Explained

42:36 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), to discuss how restaurateurs can unlock hidden revenue, improve staff performance, and elevate guest experience without additional advertising costs. Geoffrey shares insights from his extensive career in hospitality and corporate consulting, detailing FPG's innovative solutions that utilize real-time analytics and AI-powered training. The conversation highlights the importance of systemized training for frontline employees, focusing on maximizing revenue through service-based sales techniques. Listeners will gain valuable knowledge on making meaningful investments in staff to drive up to 10% revenue growth, improve tips, and enhance overall restaurant performance. The episode also covers the practical steps for implementing and measuring success in these initiatives.

00:00 Frontline Performance Group

01:26 Introduction and Welcome

01:59 Guest Introduction: Geoffrey Toffetti

02:08 Geoffrey Toffetti's Career Journey

03:18 Current Role at Frontline Performance Group

03:47 Focus on Hospitality and Restaurant Industry

05:21 Identifying and Solving Industry Problems

10:44 Service-Based Sales Philosophy

14:29 Training and Technology Integration

20:27 Measuring Success and Analytics

24:56 Engaging Different Demographics

27:46 Results and Success Stories

29:34 How to Engage with Frontline Performance Group

32:39 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Jason Morgan, the CEO of Original ChopShop, to discuss the brand's unique fast casual offerings and growth strategy. Jason shares his journey from accounting to hospitality, his experience with Zoe's Kitchen, and how he's leveraging those lessons at Original ChopShop. They delve into the restaurant's diverse and healthful menu, the importance of technology in maintaining quality and consistency, and the challenges of scaling a company-owned business. Jason also discusses the brand's focus on customer feedback and its efforts to expand in strategic markets while highlighting their catering program. This episode is a must-listen for anyone interested in restaurant innovation and growth.

00:00 Original ChopShop

01:21 Introduction and Guest Background

01:59 Jason's Journey in the Restaurant Industry

03:37 Original ChopShop Story

05:54 Unique Menu and Concept

08:16 Menu Development and Technology Integration

15:26 Breakfast and Expansion Strategy

17:55 Revealing Industry Insights

18:21 Company-Owned vs Franchise Models

20:23 Strategic Market Expansion

23:40 Challenges and Achievements

28:09 Signature Dishes and Personal Favorites

31:27 Catering and Off-Premise Strategies

33:11 Final Thoughts and Future Plans

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian discusses the transformative journey of digital signage with Eli Chmouni, CEO of Neon. Eli shares his unique path to founding Neon, a company that simplifies digital signage for restaurants and retail with a plug-and-play approach. From his stint working at a Burger King drive-through for research to creating a solution that increases sales by up to 17%, Eli's dedication to solving customer problems is evident. The episode dives into the integration of Neon's software with POS systems, the benefits of digital signage in both customer-facing and employee-facing environments, and how Neon's ease of use and customer support set it apart in the market. Tune in to learn how digital signage can enhance operations and boost sales across various industries.

00:00 Introduction to the Podcast

00:22 Meet Eli, CEO of Neon

00:36 The Birth of Neon

01:06 Neon's Impact on Digital Signage

01:28 Jeremy's Introduction and Disclaimer

02:07 Eli's Background and Early Ventures

02:59 Spotlight and the Digital Signage Problem

04:14 Creating Pixie and the Birth of Neon

05:05 Neon's Growth and Market Impact

10:43 The Importance of Convenience and Support

12:51 Eli's Burger King Experience

14:04 Neon's Drive-Through System

15:19 Challenges and Solutions in Digital Menu Boards

19:48 Flexibility and Efficiency of Digital Signage

21:02 Focusing on the Restaurant Space

21:26 Dynamic Menu Integration with POS Systems

22:24 Addressing Out-of-Stock Items

23:02 Maximizing Digital Signage Impact

23:54 Reliability of Digital Signage Systems

25:01 Handling Internet Outages

28:37 Drive-Through Innovations

33:19 Expanding Beyond Quick Service Restaurants

33:52 Innovations in Music and Loyalty Programs

37:28 Final Thoughts and Contact Information

39:02 Comprehensive Digital Solutions for Various Industries

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Scott Taylor, CEO of R&R Brands. Scott shares his fascinating journey from being a law school dropout to becoming a successful restaurateur. He provides insights into his experiences growing brands like Walk-Ons and Party Foul, discusses the structure and purpose of R&R Brands, and outlines his vision for helping other restaurant groups succeed. Scott also delves into common pitfalls for new restaurateurs, how to create value in casual dining, and the role of technology in enhancing customer experience. Listeners interested in franchising, restaurant growth, and brand building will find this episode particularly enlightening.

00:00 Introduction and Episode Overview

01:33 Meet Scott Taylor: From Law School to Restaurant CEO

03:19 Scott's Journey: From Marriott to Beef O'Brady's

05:50 Building Walk-Ons and Party Foul

07:38 The Birth of R&R Brands

13:14 Strategic Partnerships and Future Plans

18:35 Common Pitfalls for Restaurant Founders

21:26 Exploring R&R's Restaurant Concepts

24:16 Exploring Nashville Hot Chicken and Boozy Slushies

24:56 Expanding to College Campuses and Airports

25:33 Walk-Ons: The Ultimate Sports Bar Experience

27:09 The Future of Casual Dining

29:10 Enhancing Restaurant Experiences with Technology

31:32 Creating Value and Unique Dining Experiences

35:41 The Story Behind Rhythm and Rooster

36:59 R&R's Unique Approach to Restaurant Partnerships

39:40 Cultural Alignment and Future Growth

43:37 Staying Connected and Future Plans

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Jay Fiske, President of Powerhouse Dynamics. They discuss the impact of smart energy management on restaurant operations, with insights on how IoT and AI technology are revolutionizing areas from HVAC systems to fryers. Jay explains how these technologies reduce costs, waste, and maintenance issues. He dives into the specifics of HVAC and refrigeration management, emphasizing the importance of proactive maintenance and data-driven decision-making. The discussion also covers cooking equipment, particularly fryers, and how data can optimize oil use and quality. Jay shares the importance of automating repetitive tasks to allow restaurant staff to focus on more value-added activities. Additionally, the potential for AI in predictive maintenance and energy demand management is highlighted. The episode concludes with a call to restaurant operators to consider IoT solutions for efficiency and cost savings.

00:00 Power House Dynamics

00:14 Introduction and Welcome

01:24 Meet Jay Fiske: Background and Career Journey

03:10 Powerhouse Dynamics: From Energy Sensors to Food Service Solutions

05:49 Revolutionizing Restaurant Operations with IoT

07:12 Deep Dive: HVAC and Refrigeration Management

11:01 Automation and Efficiency in Food Service

13:33 Real-Time Data and Predictive Maintenance

17:07 Retrofitting Existing Equipment with IoT

19:26 Balancing Oil Usage with Data

19:56 Importance of Filtration in Fryers

20:36 Sophisticated Metrics in Frying Operations

22:28 Monitoring Water Usage

24:48 Energy Management in Food Service

37:00 The Role of AI in Energy Management

38:53 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian sits down with Brock Weeks, CEO of Savvy, to discuss groundbreaking AI video analytics transforming multi-site restaurant operations. Brock explains how Savvy helps brands unlock valuable insights from video data, covering speed of service, guest experiences, staff performance, and delivery efficiency. They delve into the evolution of video systems from liability tools to essential business intelligence assets, emphasizing the importance of integrating video data with other business systems for full operational visibility. By addressing common challenges such as fragmented data and leveraging AI for actionable insights, the episode provides a comprehensive guide for restaurant operators looking to enhance their operations with technology.

00:00 Savi

00:14 Introduction and Guest Introduction

02:18 Brock's Background and Savvy's Mission

03:18 The Evolution of Video Technology

03:40 Challenges in Offline Retail

05:50 The Power of AI and Video Data

09:55 Current State of Video Systems in Restaurants

17:30 Business Use Cases for Video Data

21:24 Understanding Data Centralization

21:50 Identifying and Solving Operational Issues

22:55 Enhancing Guest Experience with AI

24:30 Revolutionizing Store Operations with AI

26:26 The Future of AI in Retail

30:08 Implementing AI Solutions in Your Business

36:11 Connecting with Savvy for AI Solutions

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian dives into the intricacies of restaurant profitability with special guest Chip Klose, a bestselling author and host of the Restaurant Strategy Podcast. Chip shares his journey from theater to fine dining and emphasizes that profitability is the key measure of success in the restaurant business. He discusses the biggest challenges in achieving profitability, including managing revenue, cost of goods sold, and labor—all moving targets. Chip provides practical insights into operational strategies, marketing techniques, and customer retention methods to help restaurant owners enhance their profit margins. Listeners will learn how to implement effective systems, evaluate menu items, and ensure repeat business to drive overall growth and stability in their restaurants.

00:00 Restaurant Strategy

01:05 Introduction and Guest Background

01:53 The P3 Mastermind Program

04:13 Ideal Audience for P3 Mastermind

07:15 Challenges in Restaurant Profitability

13:53 Understanding Revenue Growth

18:22 Marketing Strategies for Restaurants

22:22 Engaging Customers from the Start

23:23 Creating Repeat Customers

24:16 Data Acquisition Importance

26:21 Personal Touch in Hospitality

30:43 Managing Prime Costs

34:29 Optimizing Menu and Labor

37:56 Final Thoughts and Free Gift

In this episode of Restaurant Technology Guides podcast, host Jeremy Julian sits down with Dylan and Erica, co-founders of Foodini, a groundbreaking tech solution aimed at addressing food allergies, dietary needs, and ingredient transparency in the restaurant industry. They delve into how Foodini's platform helps restaurants seamlessly document ingredients and recipes, ensuring safety for consumers with dietary restrictions while streamlining operations. Discussion includes real-world applications, the importance of meticulous documentation, and the increasing legislative push towards allergen transparency. Also covered are benefits such as increased consumer loyalty and operational advantages gained through integrated software solutions. This episode emphasizes the value of technology in making dining experiences safer and more inclusive.

00:00 Foodini

01:09 Introduction and Guest Backgrounds

01:46 Erica's Journey in Restaurant Tech

03:56 Dylan's Unique Perspective

05:31 Introducing Foodini: Solving Menu Transparency

06:35 Challenges in Menu Transparency

07:24 Consumer and Restaurant Perspectives

13:26 Leveraging AI for Ingredient Transparency

17:49 Future of Menu Transparency and Legislation

19:41 Leveraging Consumer Data for Marketing

19:59 European Allergen Labeling Practices

20:51 California's SB 68 Bill and Its Implications

22:18 The Value of Allergen Transparency for Restaurants

25:29 Consumer Experience with Allergen Information

26:56 Technological Solutions for Allergen Management

34:35 Benefits of Documenting Recipes for Restaurants

36:06 How to Get Started with Our Service

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans.

00:00 Newks

01:17 Meet Frank Paci, CEO of Newk's Eatery

01:35 The Origin and Growth of Newk's Eatery

02:39 Dining Experience at Newk's

04:25 Menu Highlights and Innovations

06:39 Operational Simplifications and Quality Control

17:01 Adapting to COVID-19 and Evolving Business Strategies

20:21 Catering Business and Its Challenges

24:44 Technology and Future Growth

29:42 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations.

00:00 Salad House

01:10 Introduction and Guest Introduction

01:48 The Early Days of Salad House

02:33 What Makes Salad House Unique

04:02 The Founder’s Story

06:08 Challenges and Growth

07:36 Franchising Journey

09:35 Tech Stack Evolution

19:06 Discussing the Tech Stack

19:47 Customer Review Platform: Ovation

22:18 Streamlining the Menu

25:05 Franchising and Growth

26:37 Personal Stories and Success

30:49 Signature Dishes and Unique Selling Points

32:48 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication.

00:00 Rocket Box

00:14 Introduction and Welcome

01:19 Ross's Background and Journey into Tech

03:35 The Birth of Rocket Box

07:11 Challenges in Restaurant Operations

14:48 Rocket Box Solutions and Features

22:09 Global Reach and Multi-Language Support

29:49 Future Plans and How to Connect

31:02 Conclusion and Farewell

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Craig Miller and Cliff Hudson, two key figures behind Sonic's transformation into a digital-first, nationwide brand. They discuss their new book, 'Bricks and Clicks,' which details their journey of automating business practices right before COVID-19 and their successful implementation of a digital strategy. The conversation explores how they integrated technology to enhance customer experiences and improve operational efficiency, including the introduction of mobile ordering and digital payment systems. Their strategies not only bolstered sales but also turned technological innovations into significant business advantages. The episode also delves into change management, the importance of the partnership between business and tech, and the challenges and successes faced along the way.

00:00 Sonic

00:14 Introduction and Welcome

01:59 Meet Cliff Hudson: Sonic's Transformational Leader

03:34 Craig Miller's Journey to Sonic

04:22 The Evolution of Technology in Business

07:21 Sonic's Unique Drive-In Experience

11:00 The Impact of Credit Card Technology

13:50 The Tech Oval Vision

17:52 Building a Business Partnership

25:37 Implementing the Tech Oval

30:10 Craig's Arrival and Marketing Evolution

31:50 Building the Tech Backbone

34:59 Omnichannel Strategy and Franchisee Buy-In

36:38 Implementing Digital Touchpoints

42:53 Centralizing Marketing Efforts

49:29 Final Guest Experience and Company Sale

54:43 Reflections and Book Promotion

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.

00:00 Franchise System

00:14 Introduction and Guest Introduction

01:55 Erin's Background in Hospitality and Franchising

02:58 Overview of Franchise Systems AI

04:40 Marketing and Sales Process for Franchises

05:53 Customizable Applicant Portal

13:00 Onboarding and Training for Franchisees

14:44 Site Selection and Vendor Integration

20:10 Challenges in Project Management

20:27 Integrating Vendors into the Platform

21:12 Ensuring Franchisee Compliance

22:29 Post-Opening Support for Franchisees

23:59 Operational Management Tools

24:37 Marketing and AI Integration

26:36 Audit and Training Systems

28:29 Sales and Labor Analysis

29:58 The Unique Value of Franchise Systems

32:07 Pepper Lunch as the Alpha Brand

35:40 Engaging with Franchise Systems

36:50 Final Thoughts and Surprises

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others.

00:00 Introduction to the Podcast

01:01 Meet Eric Cacciatore: The Podcast Pioneer

02:19 Eric's Journey: From Restaurants to Podcasting

04:24 The Evolution of Podcasting

06:23 On-Site Interviews: The Heart of the Podcast

08:48 Core Values and Lessons Learned

17:41 The Importance of Integrity and Action

20:12 Being a Student and a Teacher

23:58 Teaching and Delegating for Success

25:29 Implementing EOS in Business

26:03 Understanding EOS and Its Benefits

27:15 Real-World Applications of EOS

32:01 The Importance of Continuous Learning

35:50 Building a Collaborative Network

43:42 Final Thoughts and How to Connect

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Brian Reece and Steve Crowley, co-founders of Service Physics, a consultancy focused on optimizing restaurant operations. The discussion delves into the concept of service physics, which helps improve productivity for staff and guest experiences in restaurants. Brian and Steve share their background, the principles of lean manufacturing and Kaizen, and how they align business goals with operational efficiency. They emphasize the importance of using data to drive changes, the value of customer and staff feedback, and methods to ensure long-term implementation success. The episode concludes with information on an upcoming workshop in Dallas aimed at making their methods accessible to a wider audience.

00:00 Service Physics

00:14 Introduction and Guest Welcome

01:29 Meet Brian and Steve: Background and Journey

04:08 Service Physics: Concept and Mission

06:58 Lean Manufacturing and Kaizen in Restaurants

12:41 Evaluating and Improving Restaurant Operations

16:01 Aligning Business Aspirations with Operations

19:41 Addressing Sacred Cows and Customer Feedback

23:50 Myth-Busting Customer Value

25:02 Empathy Through Technology

25:52 Empowering Staff Voices

26:56 Problem-Solving Acumen

29:33 Guest Experience Challenges

35:18 Engaging with Service Physics

42:10 Transforming the Industry

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian and guest Ron Cardwell from Restaurant Technologies Incorporated discuss the importance of cooking oil in the restaurant industry. Ron, the Director of Commodity Strategy, explains how their oil management system can help restaurants deliver the best guest experience through effective oil handling practices. They also delve into the types of oils used by restaurants, the factors affecting oil performance, and the importance of proper oil management for safety and sustainability. Tune in to learn how to maximize oil usage, manage costs, and ensure the quality and consistency of your restaurant's food.

00:00 RTI Inc

00:14 Introduction and Guest Introduction

01:45 Role and Responsibilities at Restaurant Technologies

03:01 Sustainability Efforts and Environmental Impact

06:01 Understanding Cooking Oils in Restaurants

10:00 Oil Management and Performance

14:30 Economic Considerations of Different Oils

19:24 The Finite Supply of Beef Tallow

20:18 Challenges with Peanut Oil Supply

20:56 Consistency and Performance in Cooking Oils

22:08 Educating Restaurants on Oil Management

25:30 The Importance of Proper Oil Handling

26:57 Safety Concerns in Oil Management

28:23 Choosing the Right Oil Supplier

32:39 How to Connect with Restaurant Technologies

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian is joined by bestselling author and speaker Matt Rolfe to discuss the critical role of culture in the restaurant industry. They dive deep into the challenges restaurants face when scaling and how effective leadership and clear communication can transform team dynamics. Matt shares his personal journey of overcoming learning disabilities and his passion for the hospitality industry, emphasizing the importance of co-creating goals with staff and maintaining a focus on employee experience. The conversation also includes practical steps on how to build trust within teams, the significance of consistent messaging from leadership, and how to measure and recognize success. Additionally, Matt offers insights into working through failures and the value of seeking help. For more details, listeners can connect with Matt on various platforms and explore his content-rich resources.

00:00 Matt Rolfe

00:14 Introduction and Guest Welcome

02:08 Matt's Journey into Hospitality

04:14 Unique Approach to Consulting

06:18 Common Challenges in Organizations

09:28 Creating Clarity and Accountability

12:51 Employee Experience and Leadership

15:08 Real-Life Examples and Lessons

22:14 The Importance of Core Values

22:32 Living Your Values

23:13 Humility and Growth

26:35 The Power of Asking for Help

29:25 Empowering Your Team

32:34 Engaging with Matt Rolfe

39:04 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Adam, the founder of CaptiveWiFi. The discussion delves into the ways CaptiveWiFi is revolutionizing the use of WiFi in the hospitality industry by providing cloud-based, low-cost, high-value solutions that enhance guest engagement, loyalty, and revenue. Adam explains how their platform creates a seamless customer experience through beautifully designed splash pages, efficient data capture, and intelligent loyalty integration. The episode also covers security measures, feedback collection, and the importance of leveraging guest data to create personalized and valuable interactions. Adam emphasizes the importance of a cohesive customer journey and shares insights on how businesses can make the most of their WiFi to drive customer engagement and retention.

00:00 CaptiveWifi

01:10 Introduction to Today's Episode

01:32 Meet Adam: Founder of CaptiveWiFi

02:44 The Problem with Traditional WiFi Systems

03:59 CaptiveWiFi's Innovative Solutions

07:27 Importance of Capturing Guest Data

10:55 Enhancing Guest Experience with WiFi

14:28 Managing WiFi Infrastructure and Security

15:59 Touchless Loyalty and Future Innovations

23:26 Innovative Customer Tracking Solutions

24:15 Maximizing Footfall Data

25:04 Optimizing Store Layout and Staffing

26:43 Advanced Kiosk Analytics

29:51 Integrating WiFi and Reservation Data

35:42 Enhancing Customer Feedback Systems

39:19 Agile Solutions for Businesses

40:50 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, host Jeremy interviews industry veteran Bill Lindsey, founder of COGS-Well, a company specializing in cost of goods sold software for restaurants. Bill shares insights from his long career in the restaurant industry, which began in 1974 as a restaurant manager and evolved into developing restaurant management software. The discussion covers the basics of back office systems, the importance of managing cost of goods and labor, and strategies for improving profitability, such as menu engineering, waste reduction, and leveraging AI for inventory management. Bill also highlights the unique features and methodologies of COGS-Well, designed to set up inventory systems quickly and efficiently while maintaining high data quality through auditing teams. Additionally, the episode emphasizes the importance of partnering with vendors, leveraging rebates, and making data-driven decisions. For more information and a demo of COGS-Well's solutions, listeners are encouraged to visit their website and dedicated landing page.

00:00 Introduction and Welcome

00:25 Meet Bill Lindsey: Industry Veteran

01:44 Understanding Back Office Systems

03:16 Labor and Food Costs: A Balancing Act

07:09 Impact of Tariffs and Volatility on Food Costs

13:18 Strategies for Managing Costs

26:55 Boosting Sales with Desserts and Appetizers

28:06 Leveraging Rebate Programs for Extra Income

30:58 Reducing Waste with AI and Donations

35:38 Introduction to Cogswell's Unique Approach

37:00 Setting Up and Managing Inventory Efficiently

44:01 Optimizing Menu and Labor Costs

52:03 The Importance of Partnering and Data-Driven Decisions

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian sits down with Sandeep, the founder of TechRyde, to discuss how his innovative middleware solutions are transforming guest engagement and connectivity in the restaurant industry. Sandeep shares his journey from being a technology and POS installer to creating a comprehensive middleware that integrates various apps with POS systems to streamline kitchen operations, reduce labor costs, and ensure on-time deliveries. They delve into the benefits of kitchen automation, real-time data analysis, AI integration, and the impressive ROI achieved by clients using TechRyde's systems. The episode concludes with success stories and insights into the future of restaurant technology.

00:00 Techryde

00:14 Introduction and Guest Introduction

01:33 Sandeep's Background and Journey

03:22 Tech Ride: Concept and Evolution

05:11 Kitchen Automation and Middleware Solutions

08:06 Real-Time Data and Machine Learning in Restaurants

14:37 Importance of Kitchen Automation Systems

24:46 Future of AI in Restaurant Technology

27:07 Contact Information and Closing Remarks

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with co-founders Lucy Logan and Sid Conklin from Every Bite. They discuss their innovative solutions for restaurant menus focused on personalization and food safety to better cater to a growing population with dietary restrictions and allergies. The smart menu technology offers a seamless, low-effort integration into existing restaurant systems, improving guest experiences and driving higher conversion rates. This episode dives deep into the impact of personalization in the dining industry, the technology behind Every Bite, and how simple it is for restaurants to implement these changes while enhancing guest satisfaction and loyalty.

00:00 Everybite

01:18 Introduction and Welcome

01:47 Meet the Entrepreneurs: Lucy and Sid

04:03 The Problem with Static Menus

05:06 The Birth of Every Bite

05:58 The Scale of Dietary Restrictions

08:08 Personalization in the Digital Age

09:41 Smart Menus: A Game Changer

14:54 Mobile and In-Store Experience

16:36 The Power of Customization

19:35 Seamless Integration for Restaurants

20:55 Introduction to PDF Import and Smart Menu

21:44 AI and Machine Learning in Menu Personalization

22:14 Simplifying Menu Updates for Restaurants

23:41 Real-Time Menu Sync and Automation

25:46 Enhancing Staff and Guest Experience

27:53 Onboarding and Personalization Process

29:48 Marketing and Customer Engagement

35:39 Voice Search and Future Innovations

38:14 Conclusion and Call to Action

In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.

00:00 Introduction and Meet Matt Rolfe

00:05 Matt's Background and Approach to Leadership

00:21 Creating and Executing Strategies

02:02 The Importance of Culture in Strategy

03:07 Facing Uncertainty and Building Resilience

05:05 Focusing on Guest Experience

06:21 Tailoring Service to Different Guest Types

07:06 Getting in Touch with Matt Rolfe

07:33 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian is joined by Christian, the President of Love My Point. They discuss the innovative strategies Love My Point is employing to enhance franchise success through technology automation. Christian shares his background in the restaurant industry, the concept behind American-style pubs, and how they integrate customer feedback into menu innovation. They delve into the substantial investments made in technology, including a robust learning management system and customer loyalty programs, aimed at supporting franchisees and improving overall operations. The episode highlights the importance of scalable business models and continuous improvement in the restaurant industry.

00:00 Love my Point

00:56 Introduction and Welcome

01:17 Meet Christian: President of The Point Pub and Grill

01:47 Christian's Background in the Restaurant Industry

02:46 Defining the American Style Pub

05:44 Menu Innovation and Upscale Dining

09:41 Utilizing Technology for Menu Feedback

11:08 Franchisee Support and Training Systems

15:20 Learning Management System Explained

17:00 Managing Digital Training in Restaurants

19:50 Guest Loyalty and Recidivism

21:39 Investment in Technology and Systems

24:13 Franchise Expansion and Opportunities

28:54 Conclusion and Final Thoughts

In this episode, Jeremy interviews David Greschler, CEO and co-founder of Nomad Go, about their innovative inventory management technology. David explains how Nomad Go utilizes spatial vision and augmented reality to eliminate the tedious manual inventory counting process. The technology, leveraging the computational power of devices like iPads and iPhones, offers highly accurate and instantaneous inventory counts, mitigating the inefficiencies associated with traditional methods. By enabling more frequent and precise inventory checks, Nomad Go helps businesses reduce waste, avoid stockouts, and reallocate labor more effectively, ultimately improving bottom and top-line performance. The episode concludes with David providing insights on how to learn more about Nomad Go and their upcoming appearances at industry trade shows.

00:00 Introducing Nomad Go

00:17 How Nomad Go Works

05:46 Benefits of Using Nomad Go

07:37 Future of Inventory Management

08:54 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer for CBS Northstar, interviews Ahsan from Mellow Mushroom. They discuss the unique aspects of Mellow Mushroom, a casual dining brand based in Atlanta that offers a distinct spin on pizza. Jeremy shares his love for the brand, and they delve into topics around restaurant industry success, choosing technology partners, and competing both digitally and in-restaurant as they approach 2025. Ahsan shares his atypical journey from management consulting to his current role, highlighting his focus on customer and employee experience, the importance of technology and data, and the brand's response to digital transformation accelerated by COVID-19. The episode also explores Mellow Mushroom’s efforts in franchise development, menu innovation, maintaining a balance between in-dining and off-premise services, and creating a cohesive brand experience.

00:00 Mellow Mushroom

00:14 Introduction to the Episode

01:09 Guest Introduction and Background

01:45 Journey to Mellow Mushroom

03:54 Role and Responsibilities at Mellow Mushroom

04:46 Brand Evolution and Refresh

05:35 Core Values and Guest Experience

14:42 Digital Transformation and Challenges

21:01 The Goldilocks Zone of Pizza

21:23 Enhancing Off-Premise Experience

21:51 Profitability and Food Quality Challenges

23:21 Innovative Menu Offerings

23:59 Unique Flavor Profiles and LTOs

30:06 Local Favorites and Customization

32:32 Franchising Opportunities and Expansion

35:40 Conclusion and Final Thoughts

In this episode, host Eric interviews Erin Levzow, a versatile consultant with extensive experience in digital marketing for various industries, including technology, retail, and hospitality. They discuss the evolution of marketing from traditional to digital, the importance of data analytics, and effective strategies for managing both online and offline retail environments. Erin also shares insights into overcoming common marketing challenges like tech consolidation and maintaining brand identity. Additionally, Erin introduces her podcast, 'Bite Size and Bossy,' aimed at empowering women in the restaurant industry, emphasizing the need for women to actively seek opportunities and share their stories.

00:00 Introduction and Guest Welcome

00:13 Erin Levzow's Background and Experience

00:44 Modern Marketing Challenges and Strategies

01:48 Digital Transformation in Restaurants

02:13 Offline Retail Tactics and Data Utilization

03:43 Navigating Market Uncertainty

06:22 Engaging with Erin for Marketing Solutions

07:43 Promoting the 'Bite Size and Bossy' Podcast

10:24 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Alexandra from FeedCheck, a reputation management solution for restaurants and brick-and-mortar locations. They discuss the importance of managing online reputation from a single platform, the challenges businesses face without such solutions, and how FeedCheck helps streamline the process by aggregating reviews from multiple platforms like Google Maps, TripAdvisor, and Yelp. Alexandra shares insights on how the AI-driven platform categorizes reviews, generates customized responses, and highlights trends to improve customer engagement and business operations. They also cover the global reach of FeedCheck, the benefits of responding to both positive and negative reviews, and how the platform can drive top-line sales and customer loyalty.

00:00 Feedcheck

00:53 Introduction and Guest Welcome

01:17 Alexandra's Background and Career Journey

02:17 Introduction to FeedCheck

02:40 How FeedCheck Works

03:23 Challenges and Solutions in Review Management

06:41 Importance of Responding to Reviews

08:22 AI in Review Management

22:36 Global Reach and Client Engagement

23:22 Onboarding Process and AI Benefits

29:28 Conclusion and Final Thoughts

In this episode, Hamed Mazrouei, founder of Vivant and Milagro, discusses his dual-focus approach to helping restaurants achieve consistent internet connectivity and exceptional customer retention. He explains the critical importance of preventing network outages to maintain seamless online operations and increase revenue. Hamed also shares his insights on why customer retention is vital for the restaurant industry and outlines practical strategies for encouraging repeat visits. Through his companies, Hamed aims to drive top-line revenue growth and ensure restaurant success by solving connectivity and retention challenges.

00:00 Introduction to Hammed Ri

00:14 The Importance of Internet Connectivity

02:40 Cost and Benefits of Reliable Internet

05:48 Customer Retention in the Restaurant Industry

07:55 Strategies for Enhancing Customer Retention

14:39 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian welcomes Anne Pritt, Chief Marketing Officer for Bobby’s Burgers by Bobby Flay. Jeremy and Anne discuss the collaboration with celebrity chef Bobby Flay, focusing on how Bobby's travels inspire seasonal and craveable menu items including burgers, fries, and shakes. Anne shares her extensive background in marketing with brands like Tim Horton's and Sbarro, and explains the philosophy behind Bobby’s innovations and limited-time offerings, including the use of high-quality ingredients like certified Angus beef. They also discuss the tech stack used to ensure consistent product quality and the strategic growth plan for expanding Bobby’s Burgers through traditional and non-traditional franchises. Listeners are encouraged to learn more about Bobby's Burgers and potential franchise opportunities.

00:00 Bobby's Burgers

00:54 Introduction and Warm Welcome

01:22 Meet Anne Pritz: Chief Marketing Officer of Bobby's Burgers

01:36 Anne's Professional Journey

02:53 Who is Bobby Flay?

03:48 The Unbeatable Burger Experience

04:58 Personal Stories and Bobby Flay's Approachability

07:24 Bobby's Burgers: The Fast Casual Concept

10:07 Menu Innovation and Limited Time Offerings

14:16 Marketing Strategies for New Products

18:39 Latest Menu Innovations: Greek Town Burger and Blueberry Cheesecake Milkshake

26:25 Franchising Opportunities and Expansion Plans

33:03 Conclusion and Final Thoughts

In this episode, Jeremy interviews Laura Wilber of Dinova. Laura explains her role in connecting 560 global companies and the US Department of Defense with a network of 25,000 restaurants that cater to business travelers. She highlights the value of having a business dining strategy, especially when consumer confidence and traffic are trending down. Dinova helps restaurants attract business diners, who often spend more when using company-issued credit cards. Laura also discusses the program's inclusivity, extending benefits to quick serve restaurants and high-end dining alike. She shares how restaurant operators can join Dinova's network to increase their visibility and sales. The episode underscores the important role Dinova plays in driving restaurant success.

00:00 Introduction and Guest Introduction

00:08 Laura Wilbur's Background and Role

00:53 Dinova's Services and Impact

01:42 Sponsorship and Event Details

02:04 Business Dining Strategy Insights

03:30 Incentives for Business Travelers

05:16 Restaurant Operator Involvement

08:09 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fresh ingredients and a proprietary tech stack designed to streamline franchise operations. He discusses the journey from his background in tech and franchises to enhancing Crust Pizza's back-end processes with innovative technology solutions. They delve into the challenges and strategies behind building their own POS system and the importance of achieving consistency and quality across all franchise locations. The conversation highlights the balance of growing a brand while maintaining a high standard of food quality and customer experience. Nicholas also teases future expansion plans and emphasizes the importance of selecting quality franchise partners.

00:00 Crust Pizza

01:06 Introduction and Welcome

01:35 Meet Nicholas: Background and Journey

02:46 Crust Pizza: Concept and Quality

05:23 Challenges and Tech Solutions in Franchising

08:26 Building and Automating the Kitchen

16:21 Developing a Custom POS System

25:34 Franchise Growth and Future Plans

29:53 Conclusion and Farewell

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.

00:00 Palona.Ai

01:03 Introduction and Guest Welcome

01:40 Guest Background and Experience

03:04 Defining AI and Its Impact

07:04 AI in the Restaurant Industry

08:47 Multimodal AI Solutions

11:14 Human-Like AI Interactions

17:04 Standardizing Guest Experience with AI

20:05 AI-Powered Customer Interactions

21:04 Personalized Dining Experiences

22:34 Implementing AI in Restaurants

25:11 Guest Identification and Data Management

26:04 Ensuring AI Reliability and Security

28:48 Handling Special Requests and Continuous Learning

32:31 Conclusion and Final Thoughts

In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functions as a comprehensive digital assistant, offering training, task management, and direct communication from management. Krish also explores the importance of micro-learning and the app's multilingual capabilities, emphasizing the need to meet workers where they are, both geographically and technologically.

00:00 Introduction to Krish and His Mission

00:27 Streamlining Day-to-Day Operations

01:28 Addressing Employee Turnover

03:47 The Role of Technology in Training

04:44 Customizing and Documenting Processes

07:36 Micro Learning and On-Demand Information

09:52 International Reach and Multi-Language Support

11:07 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and David Alvarado delve into the world of financial technology and its impact on the restaurant industry. They discuss the critical importance of earned wage access, allowing employees to get paid daily, and the advantages it offers for both employers and employees. David Alvarado, who has extensive experience in the restaurant industry, shares insights from his journey, including his tenure at Blooming Brands and his current role at Instant Financial. Instant Financial provides a solution that enables daily pay for non-tipped employees and digital tip distribution, streamlining operations and reducing costs for restaurants. The episode also covers the broader implications of financial wellness tools, including financial literacy education, credit building, and health and wellness benefits, emphasizing how these tools can significantly improve employees' lives. This podcast is a must-listen for restaurant operators looking to gain a competitive edge by adopting technology that addresses modern employees' needs.

00:00 Instant Financial

01:17 Introduction and Welcome

01:45 Meet David Alvarado

02:14 David's Career Journey

03:36 Introduction to Instant Financial

04:57 Understanding Earned Wages

07:24 Benefits of Instant Pay

13:35 Addressing Concerns About Instant Pay

23:33 Digital Tips Management

31:09 Employee Financial Wellness

37:33 Conclusion and Contact Information

In this episode, Paul Potvin, Chief Financial Officer of California Fish Grill, introduces himself and discusses the seafood chain’s mission, expansion plans, and innovative strategies. He elaborates on the company's focus on providing high-quality, sustainable seafood at affordable prices in a fast casual setting. Paul highlights how technology, such as digital menu boards and self-service kiosks, has transformed operations and enhanced customer experience, especially during the pandemic. He also shares insights on managing supply chain challenges and maintaining value for customers. The discussion ends with Paul's personal menu recommendations for new guests.

00:00 Introduction to Paul Potvin and California Fish Grill

00:20 Expansion Plans and Market Strategy

00:47 Brand Mission and Vision

01:19 Value and Innovation in Seafood

03:09 Digital Transformation and Kiosk Implementation

07:38 Impact of Digital Menu Boards

11:30 Paul's Recommendations and Conclusion

In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and Angelo Esposito, Founder and CEO of WISK, delve into the innovative solutions WISK offers for inventory management in the restaurant industry. They discuss the challenges of traditional inventory methods, the development of WISK's technology combining AI and user-friendly features, and the significant impact these solutions can have on managing prime costs in bars and restaurants. The conversation also touches on AI's role in the restaurant technology arena, offering insights into how modern tools can streamline operations and improve accuracy. Listeners are encouraged to explore WISK's platform and the potential benefits it can bring to their inventory processes.

00:00 Wisk

01:21 Introduction and Guest Welcome

01:30 Understanding Prime Costs in Restaurants

01:58 Introducing WISK.ai: Streamlining Restaurant Operations

02:50 Challenges in Restaurant Inventory Management

04:05 The Origin Story of WISK.ai

06:47 Digitizing Old School Processes

08:31 The Evolution of WISK.ai

12:08 Current Inventory Management Practices

14:45 Common Mistakes in Inventory Management

17:38 Receiving Product Correctly

18:59 Understanding the Inventory Formula

19:30 Simplifying Inventory and Purchasing

20:36 Handling Item Variations

22:24 The Importance of Demos

27:27 AI in Inventory Management

32:36 Whisk's Full Capabilities

33:32 How to Get in Touch and Learn More

In this episode, Cristal Craven, Director of Strategic Partnerships at SynergySuite, introduces herself and explains the concept of 'back office' in the restaurant industry. She discusses how SynergySuite's all-in-one platform simplifies operations by integrating various essential functions like inventory management, scheduling, cash management, and kitchen safety. Cristal emphasizes the importance of partnerships and data consolidation for making informed business decisions. She also highlights SynergySuite's strategy of using tools like Tableau for customizable reports, which allow brands to make specific, data-driven decisions without overburdening the engineering team. The conversation covers the evolving landscape of restaurant technology and how adopting a comprehensive back office solution can save costs, reduce waste, and streamline operations, particularly in times of economic uncertainty.

00:00 Introduction to Cristal Craven

00:21 Defining Back Office Software

01:03 SynergySuite's Comprehensive Approach

02:03 Importance of Data and Partnerships

04:27 Simplifying Technology for Operators

06:52 Adapting to Industry Challenges

09:25 How to Connect with SynergySuite

10:34 Closing Thoughts and Reflections

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, the Chief Revenue Officer for CBS North Star, interviews Ha Ly, the head of marketing for Pokeworks. They discuss the rapid expansion of Pokeworks across the U.S. and delve into the unique aspects of the poke cuisine. Ha describes poke as a build-your-own bowl concept featuring raw fish cured in various sauces, emphasizing freshness and flavor. They talk about the national penetration of Pokeworks, its key marketing strategies for entering new markets, and enhancing guest experiences. Additionally, Ha shares insights on Pokeworks' new Hawaiian Hot Plates menu and the importance of their loyalty program in driving repeat customer visits. The conversation provides a comprehensive overview of the brand's growth, guest acquisition strategies, and the exciting new offerings designed to attract a wider audience.

00:00 Pokeworks

00:56 Introduction and Guest Introduction

02:10 Discovering Poke Cuisine

06:08 Poke Works Expansion and Market Penetration

07:25 Marketing Strategies and Customer Engagement

10:34 Loyalty Programs and Customer Retention

21:28 New Product Offerings and Future Plans

24:19 Conclusion and Final Thoughts

In this episode of The Restaurant Technology Guides podcast, host Jeremy Julian speaks with the founders of Kids Menu, Herman and Chrissy, to discuss their innovative platform aimed at transforming the children’s dining experience. Kids Menu provides restaurants with customizable, entertaining, and on-demand kids menus that capture children's interest, allowing families to have a more pleasant dining experience. They delve into the ease of use of their platform, which is inspired by tools like Canva, and discuss the business impact of engaging kids menus on restaurant revenue. The founders also share their long-term vision, including gamification, loyalty programs, and enhanced community connectivity. This episode offers valuable insights for restaurant operators seeking to enhance family dining experiences.

00:00 Kids Menu

00:52 Introduction and Welcome

01:17 Meet the Founders: Background and Experience

02:12 Introducing KidsMenus.com

04:02 The Problem with Traditional Kids Menus

04:26 How KidsMenus.com Solves the Problem

11:47 Ease of Use and Quick Setup

18:15 Affordability and Market Research

20:44 Impact on Business and Customer Stories

28:44 Legal Risks and Brand Integrity

33:19 Future Vision and Roadmap

35:24 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Kat Claypool from Wisetail, a leader in learning management systems for the restaurant industry. Kat discusses her career journey and the pivotal role Wisetail plays in improving restaurant operations through its employee enablement platform. The conversation covers Wisetail’s comprehensive tools, including learning management systems, operational checklist tools, and newly integrated content management systems resulting from their acquisition of Player Link. Emphasizing the importance of micro-training and tailored solutions for frontline workers, they explore how Wisetail aids in consistency, retention, and data-driven decision-making. Jeremy and Kat also delve into the advantages of tech consolidation, accessibility on multiple device platforms, and the impact of AI in enhancing training content. This episode offers valuable insights into how Wisetail is transforming the restaurant industry's approach to employee training and operational efficiency.

00:00 Wisetail

01:15 Introduction and Welcome

01:27 Meet Kat from Wisetail

03:05 What is Wisetail?

05:06 The Importance of Micro Training

09:16 Hybrid Training and Real-Time Support

26:09 Tech Consolidation and Operational Efficiency

30:35 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Mina, the CEO of Tony Roma's. The discussion covers Mina's unique journey from an attorney conducting due diligence during the 2020 pandemic to becoming the permanent CEO in 2023. Mina shares her vision for revitalizing the beloved brand, focusing on menu innovation, expanding both domestically and internationally, and appealing to Gen Z and Millennials. The conversation highlights the brand's resilience, the importance of social media and influencer marketing, and the flexible support system provided to franchisees. Tune in to learn about Mina's strategy to reintroduce Tony Roma's to a new generation while preserving its cherished legacy.

00:00 Tony Roma's

01:01 Introduction and Welcome

01:23 Meet the New CEO of Tony Roma's

01:56 Journey to Becoming CEO

03:10 Challenges and Achievements

04:28 Revitalizing the Tony Roma's Brand

07:55 Explaining the Tony Roma's Experience

09:53 Innovations and Menu Updates

13:45 Franchisee Relations and Flexibility

17:13 Creating Memorable Experiences

19:52 Social Media and Marketing Strategies

23:05 Future Growth and Expansion Plans

27:08 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships.

00:00 Audio Pollo Campero

00:59 Introduction and Welcome

01:30 Guest Background and Experience

02:27 Brand Evolution and Growth

06:39 Unique Dining Experience

09:54 Market Expansion Strategy

14:17 Supply Chain and Distribution

17:20 Engaging Younger Demographics

22:22 Customer Experience and Feedback

24:46 Pandemic Impact and Recovery

29:47 Technology and Innovation

35:04 Long-term Vision and Partnerships

37:30 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by hospitality tech veteran Seth Temko of Full On Strategy. Seth shares insights from his 25 years in the industry, discussing his various roles in pioneering restaurant tech initiatives and innovations. They delve into Seth's newest venture, Full On Strategy, a consultancy aimed at helping restaurant and tech companies implement effective go-to-market strategies. The episode explores the importance of awareness, education, and touchpoints in marketing, how to identify and address early signs of unmet forecasts, and strategic advice for scaling a business successfully. Seth and Jeremy also emphasize the role of emotional selling and the necessity of data-informed marketing. A valuable listen for anyone seeking to understand the dynamics of successful restaurant tech implementations and business growth. For more details visit fullonstrategy.com or connect with Seth on LinkedIn.

00:00 Audio Full On Strategy

00:58 Introduction and Guest Background

01:37 Early Career in Hospitality Tech

02:44 Innovations and Missed Opportunities

04:09 Career Transitions and New Ventures

05:50 Founding Full On Strategy

06:57 Consulting Services and Approach

11:09 Marketing Challenges in Restaurant Tech

19:24 Understanding Buyer Psychology

21:29 The Importance of Doing the Right Thing in Marketing

22:55 Understanding Marketing Attribution and Data Points

27:00 Challenges and Strategies in Marketing Alignment

33:28 The Role of Marketing in Hyper Growth

38:20 Engaging with Full On Strategy

Succeeding in the Restaurant Industry with NRN's Sam Oches

In this episode, Jeremy Julian hosts Sam Oches, Editor in Chief of The Nation's Restaurant News, to discuss significant trends and insights shaping the restaurant industry in 2025 and beyond. Sam highlights the success strategies of top restaurant brands like Texas Roadhouse, Chick-fil-A, Raising Cane's, and Jersey Mike's, emphasizing consistency, quality, and efficient operations. They also explore innovation while maintaining brand integrity, employee investment, and managing growth. Moreover, they delve into the impact of technology, especially in enhancing employee efficiency, and the importance of adaptive strategies for casual dining brands. The episode is rich with strategies for navigating the evolving restaurant landscape.

00:00 Sam Oches
00:41 Introduction and Guest Introduction
01:08 Sam Oches: Background and Role
02:15 Current Trends in the Restaurant Industry
02:40 Successful Restaurant Brands and Their Strategies
04:36 Balancing Consistency and Innovation
10:48 Employee Investment and Retention
15:14 Growth Strategies and Challenges
19:30 Casual Dining: Challenges and Opportunities
20:17 Introduction to Fogo de Chão's Success
20:45 Gen Z's Favorite Full-Service Restaurant
21:47 The Evolution of Casual Dining
22:37 Twin Peaks: A Modern Sports Bar Experience
23:26 Gustavo Group's Community-Centric Approach
24:47 Balancing Tradition and Innovation
27:39 Future of Restaurant Technology
31:43 Employee Engagement and Retention Strategies
34:39 Connecting with Industry Leaders

Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe Gaskowski

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Joe Gaskowski, Senior Editor at Restaurant Business, to discuss the state of the restaurant industry, especially casual dining, and future technological trends. They talk about the impact of AI in areas such as drive-thrus, back-of-house operations, and marketing. The conversation also delves into the controversial dynamic pricing, voice AI, and the strategic use of third-party delivery services. Additionally, the challenges of integrating new tech with legacy systems and the importance of tech consolidation for seamless operations are highlighted.

00:00 Audio Joe Guszkowski
00:50 Introduction and Guest Introduction
01:14 Joe Gaskowski's Background and Role
02:29 Trends in Restaurant Technology for 2024
03:06 The Rise of AI in the Restaurant Industry
04:49 Dynamic Pricing in Restaurants
15:10 Voice AI and Its Applications
21:50 Third-Party Delivery Services
25:44 Technology in Casual Dining
31:40 Future of Restaurant Technology
33:47 Conclusion and Upcoming Events

Innovating Consistency: Donato's Pizza with CEO Kevin King

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Kevin King, the CEO of Donatos Pizza, a legacy brand based in Columbus, Ohio. Kevin shares his journey in the restaurant industry, including his return to Donatos, and discusses the company's unique value proposition and operational consistency. The conversation delves into Donatos' emphasis on high-quality ingredients and their strict adherence to consistency, aided by their proprietary technology and operating systems. Kevin also talks about the brand's innovative use of AI in ordering, automation, and their strategic partnerships, including with Red Robin. The episode explores Donatos' future plans, including automation in kitchens and expanding their footprint while maintaining core mission values of quality, service, and hospitality.

00:00 Audio Donatos Pizza
00:11 Introduction to Today's Episode
01:13 Meet Kevin, CEO of Donatos Pizza
01:47 Kevin's Career Journey
02:53 Returning to Donatos
07:23 Donatos' Unique Value Proposition
11:28 Mission and Values of Donatos
14:21 Customer Experience and Market Strategy
16:56 Technology and Innovation at Donatos
30:07 Franchising and Expansion
35:38 Conclusion and Final Thoughts

Navigating Tariffs and Technology: Insights from Canada's Restaurant Guy, Jay Ashton

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Jay Ashton, known as Canada's Restaurant Guy. They delve into the non-political impact of regulations, especially tariffs, on the restaurant industry in both Canada and the U.S. Jay shares his extensive experience in the restaurant supply chain, discusses the potential severe impact of upcoming tariffs similar to or worse than COVID-19, and stresses the need for strategic planning. They also explore innovative revenue streams, the role of AI in restaurant management, and the importance of community and cooperation among restauranteurs. If you're looking for ways to future-proof your restaurant against economic uncertainties, this episode is filled with practical advice and unique insights.

00:00 Introduction to the Podcast
00:12 Meet Jay Ashton: Canada's Restaurant Guy
03:34 Impact of Tariffs on the Restaurant Industry
07:54 Strategies for Restaurants to Navigate Tariff Challenges
17:09 Exploring New Business Models and Revenue Streams
25:16 The Role of AI and Technology in Modern Restaurants
31:00 Conclusion and How to Stay Connected

Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and Loyalty

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Matt Plapp, a seasoned marketing expert in the restaurant industry and CEO of America's Best Restaurants. Matt, also known as the Chief Energy Officer, shares insights on creating memorable guest experiences and leveraging digital loyalty programs to keep restaurant guests returning. He discusses his journey from working with his father's clients in the restaurant business to growing a marketing company that now serves thousands of restaurants nationwide. Matt explains the importance of customer acquisition and retention, emphasizing the value of capturing and utilizing customer data effectively. The conversation also touches on the challenges and opportunities in restaurant marketing, with real-world examples of success stories driven by strategic marketing and technology adoption. The episode highlights the significance of continuous self-improvement for restaurant owners and managers, encouraging them to invest in both personal development and smart marketing strategies to drive business growth.

00:00 Introduction to the Podcast and Guest
01:21 Matt Plapp's Background and Journey
04:28 Marketing Strategies for Restaurants
07:20 The Importance of Customer Data
14:22 Challenges and Solutions in Restaurant Marketing
22:32 Real-Life Examples and Success Stories
28:05 A Pizza Restaurant's Remarkable Growth
28:34 The Power of Business Coaching
29:29 Avery's Success Story
30:13 Engaging with Social Media
30:35 Road Trip with Dad
31:40 Matt Plapp's Marketing Philosophy
32:53 Customer Acquisition Strategies
40:57 The Birth of Driver
43:02 The Importance of Continuous Improvement
49:24 Connecting with Matt Plapp
50:27 Final Thoughts and Farewell

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, CRO of Custom Business Solutions with over 25 years in restaurant tech, hosts Can, a serial entrepreneur and founder of Finch. Finch offers innovative digital media platforms tailored for restaurants, allowing them to advertise in-house specials and sell screen time to third-party advertisers. Can explains how Finch aims to help restaurant owners enhance guest experiences, drive behavior, and boost margins without incurring costs for hardware or installation. Highlights include real-time advertising capabilities, success stories and upcoming features to enhance customer loyalty and venue revenues. Finch currently operates in New York, San Francisco, Los Angeles, and Miami. For more information, restaurants can reach out directly via Instagram @FinchVenues or email hi@FinchNow.com.

00:00 Introduction to Today's Episode
00:09 The Rise of Digital Media in Retail
00:27 Introducing Can and His Digital Media Platform
01:21 Meet Jeremy Julian
01:50 Welcome to the Restaurant Technology Guys Podcast
02:37 Can's Journey in the Startup Industry
03:38 The Concept Behind Finch
04:54 How Finch is Revolutionizing In-Venue Advertising
06:15 Real-World Applications and Success Stories
12:11 Ensuring Security and Customization
14:36 Cost and Implementation of Finch
29:43 Future Plans and Expansion
31:38 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Alicia Kelso, Executive Editor for Nations Restaurant News. They discuss a wide array of topics, including Alicia's extensive background in restaurant journalism, the current and future trends in the restaurant industry, and the impacts of automation and technology on restaurant operations. They also touch on the importance of providing value and a holistic experience to consumers, the challenges and strategies of labor management, and the benefits of loyalty programs. The conversation delves into macroeconomic challenges, such as inflation and labor shortages, and practical advice on how restaurant operators can adapt to a rapidly evolving landscape.

00:00 Audio of Alicia NRN
01:06 Introduction and Guest Introduction
01:41 Alicia Kelso's Background and Career
02:46 The Draw of the Restaurant Industry
05:33 Current Trends and Challenges in the Restaurant Industry
11:54 The Importance of Value and Experience
20:15 Role of Technology in the Restaurant Industry
30:31 Future Outlook and Conclusion

Revolutionizing Restaurant Tech: Yaro's Journey with PickPad

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.

00:00 Introduction and Guest Background
01:18 Yaro's Journey in Restaurant Tech
03:46 The Birth of PickPad
06:07 How PickPad Enhances Customer Experience
10:28 The Role of Data in PickPad's Success
19:47 Future of Customer Experience with PickPad
26:49 Engaging with PickPad
30:28 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.

00:00 Introduction and Guest Background
01:18 Yaro's Journey in Restaurant Tech
03:46 The Birth of PickPad
06:07 How PickPad Enhances Customer Experience
10:28 The Role of Data in PickPad's Success
19:47 Future of Customer Experience with PickPad
26:49 Engaging with PickPad
30:28 Conclusion and Final Thoughts

Empowering Family Businesses: Insights from 'The Family Business Manifesto'

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by business coach and author Mike to discuss his new book, 'The Family Business Manifesto.' The conversation delves into the unique challenges and dynamics of family-run businesses, sharing key lessons from the book that aim to help such enterprises thrive. Mike highlights the importance of establishing clear roles, responsibilities, and communication, while also maintaining family harmony. The episode is packed with valuable insights for anyone involved in or associated with family businesses.

00:00 Family Business Manifesto
00:51 Introduction and Welcome
01:00 Guest Introduction: Meet Mike
01:41 Mike's Background and New Book
03:10 The Prevalence of Family Businesses
04:40 Challenges and Dynamics in Family Businesses
08:24 Key Principles for Family Business Success
15:32 The Importance of Clear Roles and Responsibilities
24:36 Establishing Core Values and Behaviors
34:10 Effective Communication Strategies
36:13 Conclusion and How to Learn More

In this episode of the Restaurant Technology Guys Podcast, host Jeremy Julian talks with Rishabh, a serial entrepreneur aiming to transform the beverage industry with his innovative startup, Sidework. The discussion delves into the current challenges faced by the beverage sector, especially in coffee shops and bars dealing with complex drink orders. Rishabh explains how Sidework's agnostic ingredient dispensing system simplifies and speeds up the preparation process, improves accuracy, and enhances both barista and customer experiences. The episode also explores the broader potential of this technology in various settings, including under-invested aspects of the restaurant industry and non-traditional locations. The conversation underscores the immense opportunity for beverage-focused technology to significantly boost margins and operational efficiency.

00:00 Sidework
00:56 Introduction and Episode Overview
01:19 Guest Introduction: Rishabh Background
02:48 Introducing Sidework: Revolutionizing Beverage Dispensing
04:14 Challenges and Opportunities in Restaurant Technology
11:27 The Evolution of Beverage Complexity
17:24 How Sidework Enhances Efficiency
22:39 Addressing Concerns About Automation
27:35 Expanding Beverage Menus and Non-Traditional Environments
36:20 Conclusion and Contact Information

In this episode, Jeremy Julian speaks with Andrew Scott, a former restaurant owner who transitioned into empowering restaurant owners through his company, Ownership Training. Andrew shares his journey from struggling with restaurant management to founding a company that helps other restaurateurs scale their businesses and regain their freedom. The discussion covers his three-step process to enhance restaurant profitability, effective hiring practices, and understanding business seasonality. Andrew emphasizes the importance of intentional and deliberate actions to transform restaurant operations, ensuring owners can achieve both financial success and a better work-life balance.

00:00 Owner Shift Training
00:44 Introduction and Guest Welcome
01:27 Andrew's Journey in the Restaurant Industry
02:14 Challenges of Restaurant Ownership
03:33 Turning the Business Around
08:05 Defining Restaurant Freedom
11:17 Three-Step Plan for Restaurant Success
18:41 Leveraging Technology and Systems
22:09 The Importance of Consistency in Hiring
23:25 Effective Interview Techniques
25:31 Success Stories and Results
27:01 Understanding Business Seasons
29:51 Client Engagement and Ideal Clients
35:28 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his journey with QSR Automations, the evolution of their products, and the importance of data in improving restaurant operations. The conversation highlights the benefits of transitioning from kitchen printing to more sophisticated kitchen management systems, including improved food quality, reduced noise, and better guest communication. Brian also touches on the significance of real-time data, partnerships, and predictive analytics in the future of restaurant technology.

00:00 QSR Automations
00:39 Introduction and Guest Introduction
01:03 Brian's Journey with QSR Automations
02:55 What is QSR Automations?
05:25 The Evolution of Kitchen Display Systems
12:03 Real-Time Data and Guest Communication
19:30 Front Desk Software and Integration
26:11 The Future of Restaurant Technology
29:48 Touchscreens vs. Bump Bars in Kitchens
32:37 Conclusion and How to Engage with QSR

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer of Custom Business Solutions, is joined by Jeff Porter and Ryan Burhorn, co-founders of RAD, a next-generation analytics platform designed for restaurant operators. Their guest, James McGee, CFO and franchisee at Dave's Hot Chicken, shares insights into how RAD helps the rapidly growing brand make data-driven decisions that improve guest and employee experiences. The discussion covers RAD's innovative approach to providing actionable insights from existing data systems, the importance of understanding financial versus productivity metrics, and the critical role of customer sentiment. The episode highlights RAD's customized analytics solutions and how they help franchisees enhance their return on investment while maintaining consistent, high-quality service in a scalable manner.

00:00 Introduction to Today's Episode
01:00 Meet the Co-Founders of Rad
02:00 Introducing James McGee from Dave's Hot Chicken
02:20 The Genesis of Rad
03:24 Rad's Approach to Data Analytics
05:51 Holistic Data Analysis in Restaurants
08:03 James McGee's Journey and Dave's Hot Chicken
09:48 Actionable Data and Productivity Metrics
13:42 Engaging Franchisees with Rad
26:16 Future of Rad and Restaurant Analytics
30:46 Conclusion and Final Thoughts