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HR Mixtape

HR Mixtape

WRKdefined Podcast Network

HR Mixtape is a weekly human resources and business leadership podcast for HR professionals, people leaders, and executives navigating the real work of managing people. Episodes cover human resources strategy, HR compliance, workplace culture, leadership development, employee experience, payroll and HR technology, and the future of work. Whether you work in HR, talent management, people operations, or business leadership, HR Mixtape offers practical insights, expert conversations, and real-world perspectives to help you lead with confidence in today’s evolving workplace.

205 - The CEO's View: Toby Williams on AI and What's Next for HCM
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  • 205 - The CEO's View: Toby Williams on AI and What's Next for HCM

    Every HR leader is being told to adopt AI faster than they can evaluate it. The harder question isn't whether to use it. It's whether the company behind it can be trusted with the most sensitive data your organization has. Toby Williams, president and CEO of Paylocity, joined the company as CFO in 2017 and has led it through the busiest product launch stretch in company history, culminating in the release of Ignite AI. In this episode, he covers: Why Paylocity built Ignite Hub to give HR teams visibility and control over every AI agent running on the platform How client feedback on high volume recruiting led Paylocity to acquire the Grayscale application What happens to client data once AI enters the picture, and why it never trains outside models Timestamps [00:01:36] How a career spanning product and finance shaped Toby's focus on usability and integrated data [00:03:23] The one question every leader is asking right now about using AI productively [00:05:13] Inside Paylocity's busiest launch stretch in nine years, from Elevate and retirement to recruiting AI [00:06:00] Why Ignite Hub gives HR teams visibility into, and control over, every AI agent on the platform [00:07:22] Ignite AI utilization has doubled every quarter since launch, and what that signals about adoption [00:08:10] Why direct client conversations, not internal guesses, drive Paylocity's product roadmap [00:09:25] The recruiting pain point that led Paylocity to acquire the Grayscale application [00:11:41] Paylocity's direct answer to whether client data is ever used to train AI models [00:12:42] Why a great HCM platform still isn't enough without the service to back it up [00:14:22] The simple standard Toby uses to decide whether a new feature is worth shipping Guest Bio: As President and CEO at Paylocity, Toby is responsible for articulating Paylocity's vision, driving the company's go-to-market strategy, and ensuring operational excellence across the company. Key areas of focus include serving our clients, supporting our people and teams, capitalizing on our growth opportunities, and delivering our vision of a modern HCM platform. He joined Paylocity in 2017 as Chief Financial Officer before being promoted to President and Co-CEO in 2022. Most recently, he was named sole CEO in August 2024. Toby came to Paylocity with a breadth of software operating experience, most recently serving as Chief Product and Strategy Officer at global higher education software leader Ellucian. He also brings significant payroll and HCM industry experience, having led mergers, acquisitions and corporate development at Paychex from 2006 to 2011. He started his career as a securities and M&A lawyer in D.C. and New York and worked as an investment banker at Citigroup in New York. Toby earned a B.A. from Houghton College and an M.B.A and J.D. from Ohio State University. Brought to You by Paylocity: Paylocity is the fastest growing unified platform for HR, Finance, and IT. Paylocity brings your people, processes, and data together in one place so HR leaders can spend less time managing systems and more time doing the work that actually moves their organizations forward. Learn more at paylocity.com Keywords: AI in HR, Ignite AI, Paylocity, HCM technology, AI trust, data privacy, AI governance, HR technology leadership, recruiting AI, Grayscale acquisition, product roadmap, co-creation, AI adoption, client feedback, HR innovation, workforce technology, AI agents, data security, unified HCM platform, CEO leadership

    Tue, 13 Oct 2026
  • 204 - Change the World Tuesday: Rethinking Recruiting for the Age of AI and Flexibility

    Pay used to decide who took the job. Now the first question most candidates ask is whether they can work from home, and companies still writing postings around salary alone are losing candidates before anyone even applies. Myla Ramos, co-founder and CEO of SearchPros, built the company from a local Sacramento staffing firm into a nearly $175 million global managed service provider. She cut her company's time to hire by 45% using AI while keeping retention above 70%. In this episode, she covers: Why flexible job postings pull in 10 times more applicants than office-only roles, and why candidates will take 30% less pay to get it How SearchPros cut time to hire by 45% by pointing AI at candidates it already had, instead of chasing new ones What determines whether a new hire survives the first 90 days, and why Ramos calls it a two way responsibility Timestamps [00:01:10] Myla's early years making 200 calls a day, and the shift required to stop doing the job yourself so the company can scale [00:03:45] The origin of "Change the World Tuesday," SearchPros' internal term for rebuilding a broken process by the start of the next week [00:05:04] The widest gap between what employers say they want and what candidates actually bring to the table right now [00:08:41] What leaders get wrong about hiring and keeping Gen Z, beyond the usual complaints [00:09:21] Why SearchPros dropped its call and placement quotas in favor of measuring results [00:13:08] Why flexible postings draw 10 times more applicants than office-only roles, and why candidates will take 30% less pay for remote work [00:15:43] The real hiccups of adopting AI in recruiting, and why there's no single tool that does all of it [00:17:48] How SearchPros uses AI to mine a database of millions of existing resumes instead of chasing new candidate sources [00:19:44] Why an estimated 85% of applicants inflate their information, and the in-person interview SearchPros added to catch it [00:24:10] What actually determines whether a new hire survives the first 90 days, and why Ramos treats retention as a two way responsibility Guest Bio Myla Ramos is the CEO and Co-Founder of SearchPros, a full service provider of human capital and workforce solutions. A member of the 2024 SIA Global Power 150, Ramos has earned numerous leadership awards, including the Business Journals Most Admired CEO, Power 100, and Women Who Mean Business; and the National Association of Women Business Owners (NAWBO) Outstanding Women Leader of the Year. She is a finalist for the EY Entrepreneur of the Year award. Ramos is proudest of SearchPros' "Best Place to Work" recognition from numerous organizations, including Inc., the Sacramento Business Journal, and SIA. Brought to You by Paylocity Paylocity is the fastest growing unified platform for HR, Finance, and IT. Paylocity brings your people, processes, and data together in one place so HR leaders can spend less time managing systems and more time doing the work that actually moves their organizations forward. Learn more at paylocity.com Keywords: AI in recruiting, staffing industry, talent acquisition, Gen Z hiring, employee retention, flexible work, remote work, managed service provider, recruiter productivity, candidate experience, resume fraud, pay transparency, onboarding, contingent workforce, HR technology, time to hire, work from home, new hire retention

    Tue, 06 Oct 2026
  • 203 - Speaking CFO: Winning the Budget Conversation with Finance

    HR asks for a new system, more headcount, a bigger training budget. Finance says no. The instinct is to assume the idea wasn't good enough. John Sansoucie, Founder and CEO at CogNet, spent years as a CFO inside HR service companies and PEOs before he built his own business process outsourcing company, so he has sat on both sides of that budget table. In this episode, he covers: Why HR requests get denied even when they're worth funding, and what a CFO is actually listening for before approving a budget line How to turn a list of 28,000 possible metrics into the three numbers a CFO will remember What cost to serve measures and how to calculate it for any HR function Timestamps [00:01:05] John's path from CFO inside an HR outsourcing company to founding CogNet with his own former team [00:02:20] Why finance treats HR as a cost center, and the shift in language that changes that perception [00:03:18] What cost to serve actually measures and how to calculate cost per unit for HR work [00:04:04] Why John sent his newly promoted CPO 28,000 metrics, and how they got that down to three [00:05:14] The five-year cost of ownership question that ends most new software pitches [00:08:23] How John used to pitch the true cost of turnover to justify outsourcing deals [00:12:06] Why John cares more about losing star performers than his overall turnover rate [00:16:23] How to find a bestie in finance, and why that person is often junior [00:17:47] Why payroll gets scrutinized while performance management and open enrollment go unmeasured [00:22:41] Why HR doesn't have to choose between process discipline and automation Guest Bio: John Sansoucie is the Founder & CEO of CogNet, a global business process management company that helps HR service firms, staffing companies, and payroll providers scale their operations through specialized offshore teams and process automation. With more than 30 years of experience across payroll, HR technology, PEOs, and operational leadership, John brings a practical operator's perspective to conversations around HR operations, AI, and the future of work. Brought to You by Paylocity: Paylocity is the fastest growing unified platform for HR, Finance, and IT. Paylocity brings your people, processes, and data together in one place so HR leaders can spend less time managing systems and more time doing the work that actually moves their organizations forward. Learn more at paylocity.com Keywords: cost to serve, HR metrics, CFO relationship, finance and HR, business process outsourcing, HR outsourcing, turnover cost, cost per hire, regrettable turnover, HR budget, AI in HR, HR technology, process automation, Six Sigma, ISO 9001, offshore teams, PEO, payroll, workforce metrics, HR leadership

    Tue, 29 Sep 2026
  • 202 - Leave Doesn't Wait: Managing Absence When Volume Rises and Headcount Doesn't

    Leave of absence looks like paperwork until you're the one holding it. A request lands, and you're reading federal, state, local, and company policy against each other while an employee waits on an answer during the worst week of their year. Rachel Wyngaard, Senior Product Manager at Mitratech, worked in HR, talent acquisition, and recruiting before moving into product. She now leads the build and launch of Mitratech Leave, an AI-powered leave of absence intelligence platform. In this episode, she breaks down: Why leave requests keep climbing while HR headcount stays flat, and what that gap does to case quality How the tactical thing HR asks a vendor for differs from the root need sitting underneath it What changes when you design HR software for the worst day of the quarter instead of the ideal one Timestamps [00:00:16] Rachel's path from recruiting and talent acquisition into product leadership at Mitratech [00:01:01] The three problems running at once inside every leave case, and why only one of them is paperwork [00:01:41] The employee at the center of a leave case is living through surgery or a family emergency, not filing a request [00:02:14] Leave volume climbed for more than half of employers last year and staffing never followed [00:02:35] New and updated laws add qualifying reasons, stacking questions, and complexity to every single case [00:03:40] The gap between what HR asks a product team to build and what HR needs it to solve [00:04:11] What goes wrong when teams hand leave to an outside administrator, and why the liability stays home [00:05:29] Rachel's product rule: design for the most stressful version of the interaction [00:06:42] The one change small teams can make this quarter without buying anything [00:07:00] Headcount thresholds, new states, and a remote workforce that moves all change your leave obligations Guest Bio Rachel Wyngaard is a Senior Product Manager at Mitratech with a focus on building HR technology to solve real workforce problems. With deep roots in HR and talent acquisition, she brings both practitioner perspective and product expertise to the Leave of Absence space, and is currently leading the build and launch of Mitratech Leave, an AI-powered leave of absence intelligence platform. Brought to You by Paylocity Paylocity is the fastest growing unified platform for HR, Finance, and IT. Paylocity brings your people, processes, and data together in one place so HR leaders can spend less time managing systems and more time doing the work that actually moves their organizations forward. Learn more at paylocity.com Keywords: leave of absence, leave management, HR compliance, FMLA, state leave laws, absence management, leave administration, employee experience, HR technology, product management, talent acquisition, case management, compliance risk, small HR teams, remote workforce, multi-state employers, HR operations, AI in HR

    Tue, 22 Sep 2026
  • 201 - Too Little Too Late: Why HR's Most Important Conversations Can't Wait

    Retention sits near the top of almost every HR priority list. The main tool most organizations use to understand it is a conversation with someone who has already quit. Jim Link is the Chief Human Resources Officer at SHRM, the largest HR professional association in the world with more than 340,000 members. Before SHRM, he spent three decades in HR at GE, Porsche, and Randstad, where he held full HR accountability for a $5.2 billion business with up to 100,000 employees. In this episode, he covers: • Why the reasons your best performers stay are usually a different list from the reasons other people leave, and what that does to a retention plan built on exit data • How a written performance review becomes a static record that can work against the organization later, especially when the rating feeds a compensation formula • What SHRM's 2026 State of the Workplace report found about employee experience, including a 91% to 44% split in reported job satisfaction Timestamps [00:01:17] Turning the exit interview into a stay interview, and asking the people you want to keep what's keeping them there [00:01:38] Why leaders wrongly assume stay interviews will produce the mirror image of exit interview answers [00:02:22] Knowing one personal fact about every person on your team, and why that single connection changes how you manage [00:03:39] Separating performance ratings from compensation, and what happens when a 2.3 out of 5 turns into a .06% raise [00:05:39] How an overly glowing written review becomes a bad fact if the employee later exits under performance or restructuring [00:07:32] Employees and employers both know today's skills won't carry forward five years, which makes the gap solvable [00:09:10] The risk of cutting headcount before anyone in the organization understands what AI can actually do [00:12:02] What separates organizations moving the needle on manager development from the ones running the same programs every year [00:13:48] SHRM research showing 91% job satisfaction where workplace needs get addressed, against 44% where they don't [00:15:29] Treating stress and burnout as an organizational liability a CHRO is expected to manage Guest Bio Jim Link is the Chief Human Resources Officer for SHRM. With more than 340,000 members around the world, SHRM is the largest HR professional association in the world and the leading voice for matters related to workers and the workplace. Prior to joining SHRM, Link's career included roles of increasing responsibility across a variety of industries and companies including General Electric, the Pillsbury Company, Porsche Cars, and Randstad. While at Randstad North America, he led a global team of 150 HR professionals who were instrumental in transforming the company into an award-winning, inclusive, and sustainable global leader. Link consistently demonstrates dynamic and visionary thought leadership with a variety of presentations focusing on the interconnection between effective human capital management and business results. Brought to You by Paylocity Paylocity is the fastest growing unified platform for HR, Finance, and IT. Paylocity brings your people, processes, and data together in one place so HR leaders can spend less time managing systems and more time doing the work that actually moves their organizations forward. Learn more at paylocity.com Keywords: stay interviews, exit interviews, employee retention, performance management, continuous feedback, compensation strategy, internal mobility, upskilling, AI in the workplace, critical thinking skills, manager development, middle managers, employee experience, State of the Workplace, burnout, workplace stress, SHRM, CHRO, HR leadership, talent strategy

    Tue, 15 Sep 2026
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