Talking Recruitment

In episode 90 of Talking Recruitment, REC Interim Chief Executive Maxine Bligh is joined by Bev White, Executive Chair of Harvey Nash and Crimson and incoming REC Chair, to discuss how recruitment businesses can use AI while keeping people at the heart of hiring. They explore why successful adoption starts with reliable data and a clear understanding of where human interaction matters. Bev shares practical advice on testing tools safely, involving both early adopters and reluctant colleagues, and understanding the full cost of implementation. The conversation also turns to candidate experience, including the difficulties people face when they cannot get through to a recruiter. Could AI help businesses offer better feedback, suggest other suitable roles and make it easier for candidates to build their skills? Bev and Maxine also discuss the role of video interviewing in making recruitment accessible. Looking ahead, Bev outlines how the REC can support members by sharing experiences of AI adoption and bringing international trends into view. She also shares her priorities as incoming Chair, with a focus on making sure the Board reflects the breadth of the industry and acts on members’ needs. Host: Maxine Bligh, Interim Chief Executive, REC Guest: Bev White, Executive Chair of Harvey Nash and Crimson and incoming REC Chair

In his final episode of Talking Recruitment as REC Chief Executive, Neil Carberry is joined by Alyx Peters, CEO of Network Recruitment Wales and Chair of the REC’s Advisory Council, to explore what recruitment could look like in 2037 and what businesses should be doing now to prepare. They discuss what successful AI adoption really involves, from improving processes before automating them to giving employees the training and tools to use AI confidently. Alyx shares how her business approached redesigning candidate onboarding, including identifying the decisions that must stay human and keeping a clear record of automated actions. Looking further ahead, the conversation turns to the growing commercial value of trust, judgement and emotional intelligence. Could tomorrow’s recruiter be a consultant first and a salesperson second? And could access to affordable technology give smaller, regional specialists a stronger competitive position? Drawing on her experience in healthcare recruitment in Wales, Alyx explores the opportunities in local relationships, specialist knowledge and recruitment as a service. She also turns the questions on Neil, who reflects on why recruiters should take greater pride in their work and charge confidently for the value they deliver. Host: Neil Carberry, Chief Executive, REC Guest: Aly Peters, CEO of Network Recruitment Wales and Chair of the REC's Advisory Council

With skills shortages continuing across the UK, could employers be overlooking millions of people who have the skills and potential they need? In this episode of Talking Recruitment, REC Chief Executive Neil Carberry is joined by Neil Wood, Chief Operating Officer at the Fair Chance Business Alliance, and Simon Blockley, CEO UK & Europe at HeadFirst Global, to explore the case for fair chance hiring. There are currently 9.6 million working-age people in the UK with a criminal record, yet outdated recruitment practices, misconceptions and concerns about risk can prevent employers from accessing this significant talent pool. The discussion looks at why fair chance hiring isn't simply about social responsibility, but can be an important part of workforce strategy at a time when employers are struggling to find the skills they need. Neil Wood explains how the Fair Chance Business Alliance and its Unite 1K campaign are helping employers move beyond 'Ban the Box', with practical guidance and a framework for making informed, risk-based hiring decisions. Simon Blockley also explores the role recruiters can play as strategic advisers, helping clients rethink traditional hiring criteria and confidently access overlooked talent. In this episode, you'll hear about: • Why millions of skilled people with criminal records remain overlooked by employers. • The business case for widening talent pools as employers face skills shortages. • How the Fair Chance Business Alliance and Unite 1K are helping employers adopt fair chance hiring. • How businesses can balance managing risk with creating opportunity. • The role recruiters can play in helping clients access overlooked talent and make more informed hiring decisions. • Why inclusive recruitment can deliver benefits for individuals, businesses and wider society. Host: • Neil Carberry, Chief Executive, REC Guests: • Neil Wood, Chief Operating Officer, Fair Chance Business Alliance • Simon Blockley, CEO UK & Europe, HeadFirst Global

AI is transforming recruitment, but technology alone won't create better hiring outcomes. As automation takes care of more administrative tasks, the value recruiters bring is becoming even more human. In this episode of Talking Recruitment, REC Chief Executive Neil Carberry is joined by Laura Tressler, Managing Director, Access Recruitment, and Dominic Waters, Director, Paul Waters Associates, to explore what clients really want from recruiters in an AI-enabled world. From improving hiring decisions and reducing the risk of costly bad hires to preparing for employment law changes that place greater emphasis on getting recruitment right first time, the discussion explores why technology should support, not replace, human judgement. The guests also examine how recruiters can use AI to remove administrative burden, strengthen client relationships and become more strategic advisers. In this episode, you'll hear about: • Why trusted advice is becoming more valuable than transactional recruitment. • How AI can automate administration while creating more time for meaningful conversations. • The importance of getting hiring decisions right first time as employment rights evolve. • Why strong recruitment processes and effective assessment reduce the risk and cost of a bad hire. • How recruiters can use technology to enhance, rather than replace, human judgement. • The skills recruitment leaders should be investing in for the future. Host: • Neil Carberry, Chief Executive, REC Guests: • Laura Tressler, General Manager, Access Recruitment • Dominic Waters, Director, Paul Waters Associates

In this episode of Talking Recruitment, REC Chief Executive Neil Carberry is joined by Katy Forsyth, Owner and Managing Director of Red Recruitment, Joe Taffurelli, Chief Executive of Ovio, and Antoine Poiron, Vice President Sales Europe at Pixid Group, to discuss what successful AI adoption really looks like in recruitment. Rather than asking what AI can do, the panel explores where it adds genuine value and where human judgement, empathy and expertise remain essential. From improving candidate journeys and automating repetitive tasks to preparing data, processes and people for change, they share practical lessons from implementing AI in recruitment businesses. The conversation also examines why the most successful firms won't be those that simply adopt the latest technology, but those that use it to strengthen relationships with candidates and clients, freeing recruiters to focus on the work only people can do. In this episode, you'll hear about: • How AI can improve recruiter productivity without replacing human expertise. • Why strong processes and high-quality data are essential before investing in AI. • The impact of AI on candidate experience and recruitment outcomes. • How recruiters can use AI to reduce administration and spend more time consulting clients and candidates. • Why empathy, judgement and relationship-building will become even more valuable as AI evolves. • Practical advice for recruitment businesses starting their AI journey. Host: • Neil Carberry, Chief Executive, REC Guests: • Katy Forsyth, Owner and Managing Director, Red Recruitment • Joe Taffurelli, Chief Executive, Ovio • Antoine Poiron, Vice President Sales Europe, Pixid Group

In this episode of Talking Recruitment, REC Chief Membership and Innovation Officer Maxine Bligh is joined by Jan Govaerts, CEO of theMatchBox, to explore how AI-powered matching is helping recruiters spend less time on administration and more time building relationships, advising clients and making better hiring decisions. The podcast examines where AI is already delivering measurable value, from uncovering candidates hidden within existing databases to improving recruiter productivity. Maxine and Jan also explore the importance of high-quality data, choosing trusted technology partners and avoiding common pitfalls as recruitment businesses invest in AI. They also tackle one of the industry's biggest questions: if employers, candidates and recruiters are all using AI throughout the hiring process, how do you maintain trust, authenticity and human judgement? The conversation explores why recruiter expertise may become even more valuable as AI takes on more routine tasks, and what successful recruitment businesses should be doing now to prepare for the future. In this episode, you'll hear about: >How AI can reduce admin and free recruiters to focus on higher-value work. >Why AI-powered matching goes beyond traditional keyword searches. >Making better use of your existing candidate database. >The importance of data quality and choosing trusted AI providers. >How recruiters can maintain trust and judgement in an AI-enabled hiring process. >Why human relationships remain central to successful recruitment. Host: Maxine Bligh, Chief Membership and Innovation Officer, Recruitment & Employment Confederation (REC) Guest: Jan Govaerts, CEO, theMatchBox (part of Pixid Group)

A year ago, many recruitment businesses were experimenting with AI. Today, the challenge is no longer whether to use it, but how to use it effectively. In this episode of the Talking Recruitment podcast, REC Chief Executive Neil Carberry is joined by Annie Andrews, CEO of Curo Services, and Dries De Coster, founder of MeetDwight, to explore how AI is moving to practical business application across recruitment. Together, they discuss where agencies are seeing genuine returns, why automation and AI are often confused, and how businesses can avoid mistaking activity for productivity. The conversation examines the importance of understanding workflows before introducing new technology, the risks of automating poor processes, and why many of the biggest opportunities currently lie in middle and back-office operations. The episode also explores the growing importance of governance, data quality and human oversight as AI becomes embedded in recruitment practices and considers what will differentiate successful recruitment businesses in an AI-enabled market. As technology becomes more capable, the guests argue that recruiter judgement, communication skills and trusted human relationships may become even more valuable. Guests: • Annie Andrews, CEO, Curo Services • Dries De Coster, Founder, MeetDwight

In this episode of the Talking Recruitment podcast, Neil Carberry is joined by Sarah Bishop from The Talent Arc and Guy Venables from Maximus to discuss how recruiters, employers and employability organisations can work together to connect more people with meaningful careers. The conversation explores the barriers many young people and underrepresented groups face when entering the workforce, the importance of role models and networks, and why confidence and support can be just as important as skills. Guests also share practical examples of how partnerships between recruiters, employers and employability providers are helping people overcome obstacles, access opportunities and build successful careers. The episode looks at why widening access to talent is not only the right thing to do, but also makes good business sense for employers facing long-term skills and workforce challenges. Guests: • Sarah Bishop – CEO, The Talent Arc • Guy Venables – Regional Director, Maximus UK

In this episode of Talking Recruitment, Olga Frańczak is joined by Beth Foley and Helen Tomlinson to discuss how approaches to equality, diversity and inclusion are changing across recruitment and the wider workplace. The conversation explores how EDI has shifted from awareness campaigns and performative activity towards something more measurable, operational and commercially focused. The guests discuss why inclusion is increasingly being embedded into systems, processes and decision making, and how organisations are being challenged to demonstrate real impact rather than intention. The episode also looks at the role of middle management in shaping workplace culture, the importance of retention and progression, and why psychological safety and inclusive leadership are becoming more important to business performance. Alongside this, the discussion examines how AI and technology are reshaping hiring practices. The guests explore the risks of bias in automated systems, why human judgment still matters, and how recruitment businesses can balance speed and efficiency with fair and inclusive outcomes. The discussion offers a practical discussion on what meaningful inclusion looks like in 2026 and how recruitment businesses can build EDI into long-term business strategy, workforce experience and future growth. Host: • Olga Frańczak, Equality, Diversity and Inclusion Lead, REC Guests: • Beth Foley, CRO, Liquid Friday • Helen Tomlinson, Head of Inclusion & Employability at The Adecco Group

In this episode of Talking Recruitment, Maxine Bligh is joined by Ross Thompson and Jurgen Jaarsma to discuss what is happening across global recruitment markets and what it means for UK agencies. They explore current trends including regional growth, ongoing talent shortages and the continued shift towards remote and offshore hiring. As costs rise in the UK and other established markets, more agencies are looking overseas to scale their teams and improve efficiency. The episode also looks at changing candidate expectations, particularly around flexible working, and how this is shaping hiring decisions in different regions. The guests share insights from markets including the US, Europe and South Africa, highlighting where demand is growing and where opportunities exist. Alongside this, they discuss the risks. From compliance and worker classification to choosing the right partners, the conversation offers practical advice for agencies thinking about international expansion. Overall, a useful overview of how recruitment businesses can adapt and grow in a more global market.

As the pace of legislative change accelerates, this episode of Talking Recruitment asks a bigger question: is the recruitment model itself starting to shift? Neil Carberry is joined by Ross Thompson (Infinity Staff Global) and Simon Whitehead (Brabners) to explore how rising compliance demands, increased enforcement and ongoing economic uncertainty are reshaping how agencies operate. The conversation looks at the growing weight of risk on recruitment businesses, the impact on traditional high-volume, contingent models, and the need for agencies to better articulate their value to clients. With compliance taking up more time and resource, there is a clear shift towards more advisory, specialist approaches; supported by better use of technology and, in some cases, offshore delivery. At the same time, the fundamentals remain: understanding clients, building trust and delivering quality. The agencies best placed to succeed will be those that adapt quickly, invest in their operating model and take a more transparent, consultative approach in a changing market. Guests • Ross Thompson, Executive Manager, Infinity Staff Global • Simon Whitehead, Partner, Brabners

In this episode of Talking Recruitment, Neil Carberry is joined by David Levenston (Orbital) and Lee McChrystal (Brookson) to explore how agencies are responding to a market that is improving, but still uncertain. They discuss early signs of recovery in 2026, particularly in the temporary market, alongside the impact of upcoming legislative changes as part of the Employment Rights Act. The conversation highlights how these shifts are driving greater collaboration between agencies, clients and payroll providers, as well as a stronger focus on managing both financial and brand risk. A key theme is the importance of due diligence across the supply chain. The guests share practical advice on what agencies should be asking of their partners, from financial stability to compliance and transparency, and why real-time data and visibility of payments are becoming essential. The episode also looks ahead, with a focus on where growth may come from, including increased demand for temporary workers and the role of AI and technology in improving productivity. Overall, a practical and grounded discussion on how agencies can reduce risk, build confidence and position themselves for growth in a changing market. Guests • Dave Levenston, Senior Business Development Manager, Orbital Group • Lee McChrystal, Group Sales Director, Brookson

In this episode of Talking Recruitment, Maxine Bligh, Chief Membership and Innovation Officer at the REC, is joined by Dominic Waters (Paul Waters Associates) to explore what drives performance in recruitment and what businesses should be prioritising if growth returns to the market. The conversation focuses on what separates high-performing recruiters from the rest, challenging common assumptions around experience and highlighting the importance of mindset, resilience and consistent sales behaviours. As hiring activity begins to pick up again, the episode also examines where agencies continue to make costly hiring mistakes and how they can avoid them. Drawing on insights from working with over 250 recruitment businesses, Dom shares why relying on instinct and interviews alone often leads to poor hiring decisions, and makes the case for a more objective, data-led approach to assessing potential. The episode also looks ahead to how the recruiter role is evolving, with technology reducing administrative tasks and increasing the importance of relationship-building and value creation. Ultimately, the discussion reinforces that while the tools and context may change, the fundamentals of success in recruitment remain the same and getting hiring right will be critical to the next phase of growth. Guest • Dominic Waters, Managing Partner, Paul Waters Associates

In this episode of Talking Recruitment, Neil Carberry is joined by Paul Chamberlain (JMW Solicitors), David Johnson (PayStream) and Lewis Gosling (Liquid Friday) to discuss what the Employment Rights Act means for recruitment businesses right now and how agencies can prepare for the changes coming into force from April 2026. The conversation focuses on the immediate operational challenges around day-one Statutory Sick Pay, supply-chain accountability and the creation of the Fair Work Agency, as well as the wider shift toward greater transparency and compliance across the temporary labour market. While the panel highlights the risks and uncertainty that remain as details of the legislation continue to emerge, they also emphasise the opportunity for recruitment businesses to strengthen client relationships, demonstrate expertise and differentiate themselves through compliant and transparent supply chains. The panel explores: • Why the Employment Rights Act will be implemented in stages and why many details are still being shaped through consultation • The practical implications of day-one Statutory Sick Pay for recruitment businesses and labour supply chains • How agencies should prepare operationally for increased eligibility and potential cost impacts • Why supply-chain accountability is becoming a central theme of labour market regulation • The role of the new Fair Work Agency in enforcing labour market standards • Why stronger compliance and transparency could become a commercial advantage for recruiters Despite a challenging regulatory landscape, the discussion concludes that recruitment businesses that invest in compliance, transparency and stronger client partnerships will be well positioned to adapt and succeed. Guests: • Paul Chamberlain, Partner, JMW Solicitors • David Johnson, Head of Legal, PayStream • Lewis Gosling, Head of Tech Ops, Liquid Friday

In this episode of Talking Recruitment, Neil Carberry is joined by Daniel Haslam (Giant Group), Rob Leake (NumberMill) and Sebastien Sauca (SafeRec) to unpack what compliance risk looks like in 2026 and why this moment represents both a threat and an opportunity. The panel explores: > The compliance risks recruiters may be underestimating, from umbrella expense practices to solvency risk > Why joint and several liability should be seen as a business-critical risk > How HMRC enforcement mechanisms could play out in practice > Whether “quick and cheap” supply models are becoming unsustainable > Why strong compliance can now be a commercial advantage > How a level playing field could reshape parts of the temporary labour market However, alongside the risk is opportunity: recruiters who get this right can reposition as professional services businesses, using compliance not just as protection, but as a differentiator. Guests: Rob Leake, Commercial Director, NumberMill Rob is a director at NumberMill, an ACCA-chartered accountancy, FCSA-accredited employment intermediary and GLAA-licensed employer supporting contractors and the organisations that engage them. He has over 15 years’ experience advising recruiters on IR35 reform, worker engagement structures and compliant outsourced employment models. Dan Haslam, Chief Business Development Officer, Giant Group Dan Haslam has more than 15 years’ experience in the recruitment and contractor services sector. As Chief Business Development Officer at Giant Group, he works closely with recruitment businesses to navigate worker engagement, payroll and compliance challenges, including IR35, AWR and upcoming umbrella reforms. Sébastien Sauca, CEO, SafeRec Sébastien Sauca is CEO of SafeRec, a compliance and technology firm that helps protect workers, agencies and end clients from risks associated with non-compliant umbrella companies. SafeRec is known for its certification standard, designed to bring greater transparency and accountability to the temporary labour supply chain.

In Episode 75 of the Talking Recruitment Podcast, REC Chief Executive, Neil Carberry OBE, is joined by the REC’s 2025 Lifetime Achievement Award winner Kate Allen, Founder of Allen Associates. Kate shares the story behind building a relationship-led recruitment business in Oxfordshire – from launching solo in 1998 to creating a debt-free, specialist consultancy service that engages the community and builds long-term client trust. The conversation explores: > Why relationship-focused consultancy beats transactional recruitment > The power of market transparency through insight and research > Why curiosity, integrity and marketing investment remain critical in a tougher market At a time when the industry is navigating legal reform, technological change and fragile confidence, Kate makes a compelling case: the fundamentals still matter, but leaders must stay curious and keep evolving. Guest: Kate Allen is Founder, Executive Chair and Marketing Director for Allen Associates Limited based in Oxford

In this episode of Talking Recruitment, REC Chief Executive Neil Carberry OBE is joined by recruitment reformer and tech innovator Keith Langbo to explore how hiring is being reshaped by AI, shifting workforce expectations, and growing skills uncertainty. They argue recruitment needs to move beyond CV and skills-based matching towards “signal-based” hiring that focuses on behaviours, adaptability, and culture fit. The conversation explores the risks of automating broken processes, and the opportunity for agencies to add more value by asking better questions, improving role definition, and building trusted candidate communities. Guest: • Keith Langbo is Founder and CEO of Kelaca and leads RGH Global’s expansion across the Americas

In this episode of Talking Recruitment, REC Chief Executive Neil Carberry OBE is joined by James Osborne, Founder of The Recruitment Network (TRN), to explore how the role of recruiters is evolving in a complex and fast-changing market. The conversation looks at the shift away from purely transactional recruitment towards deeper client partnerships, with Neil and James discussing how the strongest recruiters are increasingly acting as consultants, helping organisations understand skills shortages, workforce planning and long-term talent strategy. In a market shaped by hesitation, cost pressures and uneven demand, this advisory role is becoming a clear differentiator. The episode also looks ahead at how recruitment models are changing, including the impact of technology, data and AI on how agencies operate and deliver value. Neil and James discuss what recruiters need to stay ahead of that change, from skills and mindset to the support structures around them. The new partnership between REC and TRN is designed to support members through this transition, bringing shared insight, collaboration and enhanced resources to help recruitment businesses adapt, grow and stay relevant in the years ahead. Guest: James Osborne (TRN Founder)

In the final Talking Recruitment podcast of the year Neil Carberry OBE, REC Chief Executive, is joined by Maxine Bligh, REC Chief Membership & Innovation Officer, to reflect on a challenging but pivotal year for recruitment. They explore what’s held hiring back in 2025, where confidence is starting to return, and how recruiters are adapting their business models, skills and use of technology to prepare for growth in 2026. The discussion covers market resilience, the growing importance of trusted client partnerships, the practical role of AI in improving productivity, and why recruiters will be central to navigating labour market change in the year ahead. Guest: Maxine Bligh, Chief Membership & Innovation Officer, REC

In this episode, REC Chief Executive Neil Carberry OBE is joined by three industry specialists: Daniel Haslam, Chief Business Development Officer at Giant Group, Sebastien Sauca, CEO of SafeRec and Paul Chamberlain, Head of Employment at JMW. Together they unpack the major compliance and regulatory changes set to reshape the recruitment landscape in 2026. The episode features an in depth look at what the joint and several liability reforms for umbrella companies will mean for agencies, MSPs and end hirers and why financial stability, due diligence and transparency in supply chains are becoming non-negotiable. The panel also looks ahead to the Employment Rights Bill, discussing its implications for guaranteed hours, statutory sick pay, unfair dismissal, and the future Fair Work enforcement body. Across the conversation, they highlight the practical steps recruiters should be taking now and why the compliance changes could ultimately lead to more strategic, higher-value partnerships between agencies, payroll providers and clients. Guests: Daniel Haslam, Chief Business Development Officer, Giant Group Paul Chamberlain, Head of Employment, JMW Sebastien Sauca, CEO, SafeRec

In this episode, Neil Carberry is joined by Melissa Mhondoro, Legal Advice Manager at the REC, to discuss the significant regulatory and market changes anticipated to shape the recruitment sector in 2026. They discuss how evolving legislation, from tax and data protection to fair work and digital identity, is reshaping the way agencies, contractors, and employers operate. Together, they explore what these changes mean for day-to-day recruitment practice, business strategy, and maintaining trust in a fast-moving compliance environment.

In this episode, Neil Carberry speaks with Suhail Mirza, Global Wellness Speaker, Healthcare Expert & Staffing Sector Board Advisor, about how workforce wellbeing and sector transformation intersect in today’s challenging environment. They explore how the UK staffing industry is evolving in response to market pressures, workforce shortages, and the growing need for inclusive, sustainable approaches to work, particularly within the NHS and social care. Key topics include: What recent REC data reveals about the outlook, challenges, and opportunities across the industry. Understanding the work done within the NHS and social care sector to address wellbeing and retention in complex workforce systems.  How broader wellbeing movements are shaping employer expectations and candidate behaviours worldwide. How staffing firms can differentiate themselves through purpose-driven, people-centred strategies that create real client value.

In this episode, Neil Carberry speaks with Hung Lee, curator of Recruiting Brainfood, about the changing landscape of recruitment and how agencies can adapt to new market realities. They discuss the impact of global economic shifts, technology innovation and how recruitment businesses can thrive through transformation and collaboration. Key topics include: The recruitment market reset and how firms can respond to slower growth and increased uncertainty. How artificial intelligence is reshaping recruitment processes, improving efficiency and reducing costs. Opportunities for growth in a flat market through innovation, adaptability and focus on niche areas. The importance of industry collaboration, compliance and continuous learning to stay ahead of policy and technology changes.

In this special episode of the #TalkingRecruitmentPodcast, Kate Shoesmith is joined by Ross Thompson, Executive Manager at REC business partner Infinity Staff Global. Our expert explores Recruitment reimagined, from AI tools to offshore growth strategies and how AI is reshaping the recruitment industry.

️ In this special episode of the Talking Recruitment Podcast, Neil Carberry introduces a standout session from RECLive25, where our expert panel explored how AI is reshaping the recruitment industry. Hosted by Kate Shoesmith (Deputy CEO at the REC, the conversation features insights from Annie Andrews (Chief Executive, Curo Services), David Stott (VP, Enterprise International, Bullhorn) and Roxi Sweeney, Head of Marketing & Digital, The Best Connection. Together, they unpack how AI is being used to automate repetitive tasks, enhance the candidate experience, and even predict future hiring needs. The panel also shares real-world use cases, practical tips for adoption, and guidance on staying compliant with evolving regulations while keeping trust and risk mitigation front of mind.

In this episode, Neil Carberry sits down with Matt Fryer, Managing Director at Brookson Group, to unpack the upcoming changes to umbrella company regulation and what they mean for the recruitment industry. They explore the implications of the draft umbrella tax rules due April 2026, focusing on the introduction of Joint and Several Liability (JSL) a move that could see agencies and end clients held accountable for tax missteps by umbrella companies.

In this episode, Neil Carberry OBE sits down with Colin Gunnell, CEO of Liquid Friday, to explore how businesses stay competitive in a shifting landscape. They dive into: The evolution of technology to support unique brand propositions Deploying new tech to stay ahead How USPs adapt in changing markets Driving commercial innovation amid disruption

In this episode, Neil Carberry sits down with Hayden Boilini, Director of Financial & Professional Services (North America) at the UK Department for Business and Trade. They explore the realities facing UK recruitment agencies expanding into the US market, from navigating regulatory complexity to bridging cultural gaps and staying competitive. Learn how to build resilience into your US expansion strategy and hear directly from an expert driving UK trade success overseas.

In this special episode of the Talking Recruitment Podcast, Neil Carberry introduces a valuable conversation from RECLive25. The session, hosted by Lorraine Laryea, Chief Standards Officer at the REC, features guest speakers Colin Gunnell, Chief Executive at Liquid Friday; Michelle Mellor, Chair of the REC and Director and Founder of Cummins Mellor; and Denise Walker, Founder and Managing Director at Absolutely Business. Together, they share strategies and insights on supporting a race to the top prioritising and advocating for the quality and value of recruitment partnerships.

In this exclusive episode of the Talking Recruitment Podcast, Neil Carberry sits down with Justin Madders MP, Minister for Employment Rights, Competition and Markets for a timely conversation exploring the Government’s employment agenda and the future of work in the UK. With the Employment Rights Bill on the horizon and his recent fireside chat at RECLive25, this episode offers a front-row seat to the thinking behind the proposed reforms and what they mean for the recruitment industry.

In this episode of the Talking Recruitment Podcast, Neil Carberry sits down with Duncan Wyeth, Partner Manager at Vision33, a Sage Partner, to explore how recruitment agencies can take control, get lean, and grow smarter in today’s shifting market. From finance transformation to data-led decisions, this episode is packed with practical insight.

In this episode of the Talking Recruitment Podcast Neil Carberry talks to Jo Major, Founder of Diversity in Recruitment. They discuss the evolving role of tomorrow’s recruiter, from transactional hiring to strategic talent architect and reengineering recruitment practices for a skills-first future.

In this episode of the Talking Recruitment Podcast REC Legal experts Lorraine Laryea, Chief Standards Officer and Melissa Mhondoro, Legal Advice Manager sit down with Kate Shoesmith Deputy CEO to discuss the latest legal and Employment Right Bill changes.

In this episode of the Talking Recruitment podcast, Neil Carberry speaks with Laura Clark, CEO of OA Group and an REC business member. They explore the journey of scaling a business from 6 to 50 people, navigating an MBO, and the vital role of communication in building a successful company.

In this episode of the Talking Recruitment podcast, Neil Carberry speaks with Chris Milligan, CEO of Konfir. They discuss how Konfir’s technology supports the candidate credential verification process, putting the power of data back in candidates' hands. They go on to discuss: The latest automation trends transforming hiring and onboarding processes Real-world case studies showcasing industry success stories An exclusive preview of Konfir Konnect, happening this June

In this episode of the #TalkingRecruitmentPodcast, Neil Carberry speaks with Raj Lal, Senior Sales Director at Totaljobs. They dive into the recent increase in National Insurance contributions, how these changes are affecting businesses and examine the growing disconnect between employee-valued benefits and employer offerings, considering strategies for companies to stay competitive in talent acquisition and retention.

In this episode of the Talking Recruitment Podcast, Neil Carberry speaks to Ben Browning, Founder of Resonant, a business consultancy that supports recruitment firms to address their growth challenges. They discuss why recruitment businesses must shift toward a more strategic approach to revenue generation and what recruiters might be missing when it comes to sales efficiency.

In this episode of the Talking Recruitment Podcast, Neil Carberry speaks with Nish Mayor, Director of Employer Engagement & Partnerships at Youth Futures Foundation. They dive into the impact of Youth Futures Foundation’s work and how it is helping young people, especially those from marginalized groups, access the labour market. In this episode they discus: The mission and impact of Youth Futures Foundation. Nish’s journey and role in driving employer engagement. How businesses can adapt their hiring practices to better support young talent. The importance of systemic change in employer behaviour to create lasting opportunities.

In this episode of the Talking Recruitment Podcast, Neil Carberry speaks with Etan Bernstein, Co-founder and Head of Ecosystem at the Velocity Network Foundation. They go beyond the hype on how AI is truly impacting the talent acquisition market, what verifiable credentials (VCs) are, and their potential impact. In this episode, we cover: What verifiable credentials are and what makes them unique or special. How VCs address the challenges posed by AI that were discussed earlier. The combined value of AI and VCs in transforming talent acquisition

Our first episode of the Talking Recruitment podcast for 2025 hears from a speaker that truly does what they love and ensures it creates a difference for the future. Bev White, Chief Executive Officer of Nash Squared sits down with Kate Shoesmith, REC Deputy CEO to chat about her career journey, the importance of personalisation and prioritising human involvement in any business. We also discuss how recruitment businesses should be leveraging the transformative impact of AI and automation while understanding the impact it is having on our future talent demands.

In the final episode of 2024, the REC’s formidable duo, Neil Carberry and Kate Shoesmith, sit down to look back at the highlights, the political shifts, the challenges, and how we have supported members throughout the year. They’ll go on to talk about what’s in store for 2025 from the REC and how we are making the sector’s voice heard.

In this episode, Neil Carberry speaks with Mark Kieve, CEO of UK & Ireland of REC business partner Pixid Group. They discuss the importance of compliance in an evolving world, navigating the challenges of cross-border staffing and leveraging technology. In this episode, we discuss: Agility, scalability, and flexibility: in uncertain times, the ability to scale staffing solutions quickly with pay-as-you-go models helps businesses stay adaptable and minimise upfront costs. Cross-border contingent staffing: successfully navigating the challenges of cross-border staffing requires understanding local laws and leveraging technology to manage diverse talent pools efficiently. The recent acquisition of VectorVMS: the acquisition of VectorVMS by Pixid group strengthens its position in the UK staffing industry by enhancing its technology and offering more streamlined contingent workforce solutions.

In this episode, Neil Carberry speaks with Gemma Downing and Chris Mapp, Co-owners of REC member, Mixxos Group. They discuss their business journey and how driving standards as a recruitment agency has empowered them to aim higher. In this episode, we discuss: How Mixxos has grown in terms of people, technology, and personal branding. How they balance business success with charity, community, and local presence. How standards are upheld to allow them to choose the right partners. How to deliver consultative client service and unmatched candidate care. How Mixxos has integrated EDI into their daily operations, from internal policies to client interactions.

In this episode, Neil Carberry speaks with Karen Young, Social Purpose Lead at Hays, about how recruitment companies can find and embrace their social purpose. They discuss the increasing significance of purpose in the recruitment sector and its influence on attracting and supporting talent. Key topics include: The vital role of social purpose in recruitment and how companies can adapt and progress. How to attract purpose-driven talent by aligning recruitment strategies with the values of the next generation. Strategies to enhance skills development and create more opportunities for under-represented groups and the communities recruitment firms serve.

In this episode, Neil Carberry talks to Giles Morgan, Founder and Managing Director of REC business partner Kahvay. Kahvay are a negotiation training, coaching and consulting provider, on-hand to help you become a skilled negotiator. They discuss the art of negotiation with a focus on the RAD (Relationship Awareness Demand) approach. Learn how to shift from selling to negotiating with confidence, understanding that negotiation is inherently a conflict that must be embraced, not avoided. In this episode, we discuss: The danger of selling during negotiations – understand how overselling can weaken your stance and why shifting into negotiation mode strategically is crucial. Embracing conflict in negotiation – discover why conflict is central to successful negotiations and how to use differences to drive agreements. The compass framework – learn to use advanced strategy to confidently navigate complex deals and maintain control.

In this episode, Neil Carberry talks to Andrew Tallents, Leadership Coach and Founder of Tallents Partnership. They discuss the importance of staying ahead of shifting client expectations and ensuring you retain top talent. In this episode, we discuss: What issues businesses can face when relying too heavily on outdated recruitment methods and failing to innovate The disvalue caused by paying lip service to diversity and inclusion without making meaningful change

In this episode, Kate Shoesmith talks to John Buyers, Partner and Head of the International AI team at Osborne Clarke. They discuss what makes artificial intelligence (AI) or machine learning (ML) different from any other technology and how UK businesses should manage their own use of AI. We discuss: What makes artificial intelligence or machine learning different from any other technology? Should we be worried about it? What makes generative AI different? The EU is taking steps to regulate Artificial Intelligence systems through the EU Artificial Intelligence Act – is this something to be concerned about and how does the new regulation work? What the UK is doing to regulate AI How UK businesses should manage their own use of AI – steps for you to take now

In this episode, Neil Carberry talks to Shazia Ejaz, Campaigns and Insights Director here at the REC. They discuss our newest campaign ‘Voice of the worker’ and why temporary work is a vital part of today's labour market; driving economic growth and getting people into work. In this episode we discuss: Why #TempWorkWorks for individuals, for business and for the economy. Why it’s so important that temporary work isn’t jeopardised by any changes to employment rules How to get involved in the campaign and amplify the message

In this episode, Neil Carberry talks to Founders Gary Elden and CEO Dan Malka of Hire Genius, a cloud-based recruitment business toolkit provider which aims to help recruitment agencies of all sizes streamline their operations. They discuss the role and the opportunity for enhancing efficiency by using AI in recruitment. In this episode we discuss: AI's role in enhancing recruitment efficiency AI and bias mitigation in hiring The future of AI and human collaboration in recruitment

In this episode, Neil Carberry talks to Rhona Driggs, Chief Executive Officer of Empresaria. They discuss the global perspective on UK recruitment and what the primary differences are between the market in the UK and in other locations, like the US. In this episode we discuss: The profile of the Empresaria’s business and where it’s headed. The fundamentals of moving away from a transactional sale to a relationship-based one. How recruiters can manage clients’ expectations. Empresaria’s experience of driving this change and whether it required structural changes. How to build a more effective team to deliver in this world.

In this episode, Neil Carberry talks to Brad Shackleton, Motivational Sales & Leadership Coach. They discuss the current issues impacting new business growth in recruitment and how to get your team match-fit for winning new profitable clients and business. In this episode we discuss: The leadership challenges facing recruiters right now when winning new business The key sales performance challenges recruitment leaders are facing Why external coaching is so important for businesses to harness the power of their people

In this episode, we bring you a special edition of our Talking Recruitment podcast with REC campaigns and policy experts Neil Carberry, REC Chief Executive and Kate Shoesmith, REC Deputy Chief Executive. They discuss the results of a momentous General Election, what it means and its impact on the UK recruitment industry and labour market.

In this episode, Maxine Bligh, Chief Membership & Innovation Officer steps in for Neil Carberry to talk to Peter Stoll from REC business partner Marsh Commercial. They discuss whether the economic climate is leading to clients' late payment of invoices and the potential risk of bad debts. In this episode we discuss: Are clients imposing more stringent terms due to factors like IR35, cyber risks, liability, and professional indemnity concerns? Are businesses encountering heightened risks due to Statement of Works contracts? How businesses can leverage insurance as a tool to protect against uncertainties in client engagements and contractual obligations.

In this episode, Neil Carberry, REC Chief Executive, talks to Gary Williams, Chief Commercial Officer from Welsh member New Directions. They discuss overcoming challenges and finding the right talent for the education sector within the devolved nation. In this episode you’ll hear about: How to overcome the top recruitment challenges HR leaders face today, including sourcing talent with the right skills, meeting candidates’ salary expectations, and addressing the growing competition for skilled workers. How technology in recruitment can be leveraged to address skills shortages

In this episode Neil Carberry, REC Chief Executive, talks to Sarah Wright, Director - Indirect Sales at REC business partner TotalJobs. They discuss the findings of the Hiring trends index produced by TotalJobs.

This podcast discusses mental health and suicide, which may be distressing. Listener discretion is advised. Seek support if needed. In this episode, Neil Carberry, REC Chief Executive, talks to Mike Duma, advocate for mental wellbeing in the workplace and founder of Miindset, a personal wellbeing companion app. They discuss how destigmatise and highlight the importance of good mental health in a competitive workplace. In this episode you’ll hear about: Mike’s story and how the company Miindset was created Howorganisations can effectively destigmatise discussions about mental health in competitive workplaces How individuals can begin building resilience in their mental health journey, starting with the dismantling of societal stigma surrounding mental health How we can establish a comprehensive safety net for addressing mental health experiences, particularly focusing on intercepting individuals at the milder end of the spectrum and destigmatising mental health issues.

In this episode, Kate Shoesmith, Deputy CEO, steps in for Neil Carberry, to talk to Katie Maycock, Founder of Get Your Sh*t Together and GYST Wellbeing. They discuss the importance of wellbeing during times of high stress and high pressure all year around, not just during #MentalHealthAwarenessMonth. In this episode we discuss: Why it's important for recruiters to take care of their well-being during times of high stress/pressure The warning signs that employee wellbeing is on the decline How someone can take care of their wellbeing during times of high stress What wellbeing encompasses

In this episode, Neil Carberry, REC Chief Executive, talks to Sharon Livermore MBE, Founder & DA Campaigner and Ayesha Fordham, Membership & Partnerships Manager at the Employer’s Initiative on Domestic Abuse. They discuss the impact of domestic abuse on employees and the important role employers play to both victim and perpetrator. In this episode we discuss: The importance of raising awareness of domestic abuse and the impact it has on working life. The tools employers need to tackle domestic abuse experienced by employees. How external organisations like Employer’s Initiative on Domestic Abuse can help support employers to share best practice and guidance.

In this episode, Neil Carberry, REC Chief Executive, talks to Miles Beckwith, Assistant Director at the Department for Business and Trade. They discuss the importance and impact of technology on recruitment and professional services. In this episode we discuss: Why the Government sees professional services firms like recruiters as a priority to the UK economy l The potential of AI in the recruitment sector The Professional Services AI Skills Pilot and why Chancellor Jeremy Hunt announced it How listeners can take part in the Professional Services AI Skills Pilot.

In this episode, Kate Shoesmith, Deputy Chief Executive steps in as host, to chat to Lorraine Laryea. REC’s Chief Standards Officer, to make sense of the important legal changes that came into effect in April 2024. In this episode we discuss: How to use rolled up Holiday Pay and the impact of this legislation The impact of the increase to National Minimum Wage on agency works, recruiters and businesses. The changes to National Insurance Contributions Other upcoming legislative changes like Carers leave, Paternity leave and IR35 that will impact businesses

In this episode, Neil Carberry, REC Chief Executive, talks to REC’s Maxine Bligh, Chief Membership & Innovation Officer. They discuss the importance of high-quality recruiter services, how to build strong relationships outside of the hiring process to support the long-term growth of businesses and how to use the Aim Hire guide/toolkit as a recruiter. In this episode we discuss: The reason behind creating the Aim Hire guides and toolkit. The demand and desire from the industry for resources to help illustrate the value of a high standards recruitment service. How the current hiring climate has impacted clients and recruitment agencies . How to maximise these relationships to attract and retain the people needed to continue doing what you do best.

In this episode, REC Deputy Chief Executive, Kate Shoesmith steps in for Neil Carberry to talk to Dan Robertson Global MD at FAIRER Consulting. They discuss the current trends driving change within the business and how grassroots activism within the workplace is driving ED&I changes from the workforce up. In this episode we discuss: The current trends in the world of ED&I How the trends are also transcending the recruitment sector Where ED&I and HR align more broadly Tips on how recruiters can increase diversity as part of their responsibilities.

In this episode, Neil Carberry, REC Chief Executive, talks to Shazia Ejaz, REC Campaigns and Insights Director. They discuss why publishing our Manifesto was vital for the election year ahead and the important key asks that drive change for the labour market.

In this episode, Neil Carberry, REC Chief Executive, talks to Sarah Atkinson, Chief Executive of the Social Mobility Foundation. They discuss why social mobility is so important and how socioeconomic background can impact recruitment. In this episode find out: How recruiters can support social mobility and ensure their clients are reaching candidates from all backgrounds. How contextual recruitment can support candidates through the process. What young people think about recruitment processes and the barriers to applying for jobs if you’re from a lower socioeconomic background.

In this episode, Neil Carberry, REC Chief Executive, talks to Matthew Howard Wragg, CEO at Gattaca. They discuss how the recruitment industry has changed over the last 10-15 years and how Equality, Diversity & Inclusion (EDI) in STEM is driving economic change. In this episode, you’ll hear about: The level of EDI in Engineering over the last 10-15 years and where EDI is now in STEM Why EDI in STEM is important, what is working and what isn’t What Gattaca is doing to positively impact change in STEM sector What the staffing industry could be doing more to help impact change

In this episode, Neil Carberry, REC Chief Executive, talks to Kate Shoesmith, Deputy CEO at the REC. They discuss how the recruitment industry is looking and how businesses can set themselves up for success in 2024. In this episode, you’ll hear about: the latest research data and what it tells us about clients' appetite to hire What should be at the top of the Government's 2024 agenda? Predictions for opportunities in 2024 and key drivers of growth. How can recruiters and recruitment leaders set themselves up for success next year? What should recruiters champion in 2024?

In this episode, Neil Carberry, REC Chief Executive, talks to Steven Ingram, the founder of Neurodiversity Together. They discuss how the recruitment process can be fair to everyone and enable neurodivergent people to thrive. In this episode you’ll hear about: What an adapted recruitment process can look like, and how a neurodivergent recruitment process is fair to everyone. The positive and negative elements of the recruitment process and some of the things organisations should consider. Tips on what the REC’s members can do to make their recruitment practices more neurodivergent friendly.

In this episode, Neil Carberry, REC Chief Executive, talks to Fraser Duncumb, CEO of Wotter Group. They discuss the power of positive employee engagement led by data decision-making and in the face of accelerated change. In this episode you’ll hear about: Employee engagement in the age of AI Intergenerational differences in the workplace The importance of data in employee engagement decision making

In this episode, Neil Carberry, REC Chief Executive, talks to Alex Arnot, board advisor for 35 companies and creator of Founderz. They discuss the barriers, the mistakes and the successes that stop recruitment owners and their business from thriving. In this episode you’ll hear about: The top 3 challenges we see facing recruitment owners today. Our top 3 tips that recruitment owners should implement to help them accelerate their company’s revenue, profit and shareholder value. The most common things that stop recruitment owners from achieving a successful exit.

In this episode, Neil Carberry, REC Chief Executive, talks to Raj Lal, Senior Director of Commercial UK at Totaljobs. They discuss the impact of uncertain times on the young workforce and the factory driving candidates to relocate for viable work opportunities. In this episode you’ll hear about: The latest findings from the Totaljobs Hiring Trends Index The impact Covid has had on the aspirations of young people The current difficulty facing businesses when hiring entry-level talent The factors leading candidates to consider relocating for a better career/ lifestyle

In this episode Neil Carberry, REC Chief Executive, talks to John Kiernan, Employer engagement and network manager at the Centre for Ageing Better. They discuss reducing age bias and enabling recruiters to start the conversation. In this episode, you’ll hear about: How to reduce age bias in the recruitment process. How the original GROW research report and checklist has been revised and updated by a working group of HR professionals to reflect today’s changing labour market How to talk about flexible working with candidates during the recruitment process. How supporting tools are available to equip recruiters to enable an inclusive workforce.

In this episode, Neil Carberry, REC Chief Executive, talks to Gareth Parry, Programme Director for Employability at Maximus. They discuss the current labour marketing and how we as recruiters can think differently about the recruitment process to enable all to succeed. In this episode, you’ll hear about: How the Maximus restart scheme is blossoming through the partnership with the REC. How the current labour market challenges are impacting employment How recruiters should start to think differently about the recruitment process to better engage with the long-term unemployed. How closing the Disability employment gap through support available to employers and disabled jobseekers can foster a positive working environment for all. Key quotes “Our job at Maximus is to work with individuals, to give them the confidence to work, to give them the transferable workplace skills, to be able to work and sometimes the vocational skills to do those jobs as well. We really prepare them properly for work because many of the people we work with will have fallen out of work for various reasons, often because of illness or disease for an extended period of time.” Gareth “It’s important to make sure that companies employ a workforce that's reflective of the communities where they either operate or the base that they're providing services to, and I think more and more organisations are waking up to the fact that this isn't just a good thing to do, but it makes good business sense to have a strong ED&I agenda that's representative in the workforce.” Gareth “I think also you know if we consider a bit more around autism, mental health, those hidden disabilities, I think most employers probably would already be employing people with various levels of those conditions already in the workforce. But having somebody who comes in who has maybe a more visible disability or somebody that is more open about their hidden disability can create a dynamic in the workforce that opens a different kind of cultural ethos in the workforce to and creates a different dynamic, which is, which is genuinely more inclusive in its approach. Many employers who report back to us that as we place people with different backgrounds into their organisations, it does create a different workplace dynamic.” Gareth

In this episode, Neil Carberry, REC Chief Executive, talks to Hung Lee, Recruitment expert and Curator of Recruiting Brainfood. They discuss the shift in recruitment practices due to the emergence of digital platforms and the skills recruiters will need in the new world of technology. In this episode, you’ll hear about: The influence emerging digital platforms and social media has on recruitment. The key skills of a recruiter in this new world. What the Brainfood community is highlighting about the direction of travel

n this episode, Neil Carberry, REC Chief Executive, talks to Emily Summerhayes, Director at Hoop Recruitment. They discuss the importance and critical impact that forming lasting relationships can have on recruiters' success in the sector. In this episode, you’ll hear about: The importance of forming relationships throughout the recruitment process and the impact it has on the overall success of talent acquisition. The reason why technology won’t replace recruiters and the unique value human recruiters bring to the table. How truly knowing your candidates and the knowledge it gives can provide a strategic advantage. The effective strategies that can be employed to cultivate successful relationships. How relationship building within the recruitment industry demonstrates resilience.

In this episode, Neil Carberry, REC Chief Executive, talks to Neil Curry, Sales Director at Target Recruit and REC business partner. They discuss the landscape technology offers, their challenges and the pathways businesses should take in the digital transformation journey. In this episode, you’ll hear about: The basics a company needs in place for success overseas related to technology infostructure How AI and Automation can be integrated into your technology stack to help the day to day. The risks and trends being seen in the market. Key Quotes “In what we’ve experienced with CRM systems and them essentially being the center of what agencies do but then think about what are the other technologies you have sitting around it? Do you have workforce management, do you have automation, do you have LinkedIn or job boards if you've got those then are they working in silo? Neil Curry “The technology strategy flows from business strategy and creating space and time to think about what your tech stack does in an institutional and geographical context. What I mean by institutional context is things like staff adoption, is it saving them time, is it focusing them on the right pinpoints and then by geographical context does it work for where you are and where you're going.” Neil Carberry “If you're branching into a new region, check your tech stack. Check things like your CRM system - does it support multi-currency, does it support multi language, is it even able to reflect you know zip code to post code? It might sound like a small thing, but it has a big effect on the users and their adoption rate.” Neil Curry “Does the supplier that you've got say within the home country, do they have overseas support in the region that you're looking to branch into? “Neil Curry

In this episode, Neil Carberry, REC Chief Executive, talks to Paul Sharpe and Miles Lloyd the founders of NorthStar People. They discuss recruitment process outsourcing (RPOs), managed service programmes (MSPs) and how to allow business leaders the headspace to fully embracethe professional development of the sector. In this episode, you’ll hear about: Why everyone is talking about developing ‘consultative solutions. Are RPO / MSP solutions just for the big agencies? Where to start if you want to sell RPO/MSP solutions The biggest obstacles owners face during this time. The practice approach to developing an RPO solution. Key Quotes “The second interesting point when you're talking about customer relationships, 28% of recruitment owners have got a clear plan on how to build and maintain and develop the customer relationships, which means there are 72% that haven't. So, we'll know the importance of consultative selling and we'll think that's the North Star that we want to aim for.” Paul “Getting the right people to show you the way and having people there that have been there, seen it, done it and have got the battle scars. Can help you navigate those pitfalls.” Miles “Designing, building and deploying the technology is the time impact on that organisation and recruiters tend to be time short and struggle to actually get on and do it because of that perm placement on Monday, or the contract is out a week on Friday”. Paul

Episode 13: Masterclass - Recruit - The Savage Way In this episode, Neil Carberry, REC Chief Executive, talks to legendary recruitment expert Greg Savage. They discuss the upcoming masterclass UK tour, and the insights recruiters can expect to digest in the sessions. In this episode, you’ll hear about: The insights recruiters can expect to find out about at the upcoming masterclass. The specific skills recruiters should focus on developing in a rapidly changing world. What attendees can learn and take away from the sessions. The importance of recruiters investing in their own professional development through training and learning opportunities. Key Quotes “It's the soft skills that are actually hard in our business and they haven't been taught....The relationship building, the managing of situations, the creating of outcomes, the sophisticated influencing skills, which frankly was what recruitment was before technology came along and will continue to be. “Greg “The book, I mean the book is 128 chapters, they're short, they're punchy, some as little as a page, but some maybe 5 or 6 pages that they each tackle a skill or an attitude or a competency.” Greg “The book is a handbook. My hope is that this book is scribbled on, and notes are taken and pages bent back, I hope that people might even say, hey, if you're handling accounts, if you're going to deal with this counteroffer or you're putting an offer to a candidate, just read this chapter first and let's remind ourselves of what we need to think about. I hope it's used that way because it is very tactical. It's not, it's not theoretical, it's based entirely on things that have worked.” Greg “What appears to be happening with technology is the industry skill set is being forced back to where it was maybe in the in the 80s and 90s. Where I remember someone saying in the art of recruitment is selling imperfect candidates to imperfect jobs and imperfect jobs to imperfect candidates, and that is not something that AI is going to be able to do.” Neil

In this episode, Neil Carberry, REC Chief Executive, talks to Hannah Slaughter, a senior economist at the Resolution Foundation. Hannah discusses labour market enforcement, its importance and how it can be improved to drive standards. In this episode, you’ll hear about: Why labour market enforcement is an important issue for both workers and employers. The strengths and weaknesses of the labour market rights which are currently enforced in the UK. The current landscape of labour market rights. The proposals for how labour market enforcement can be improved in the years ahead.

In this episode, Kate Shoesmith, REC Deputy CEO, talks to Josh Gitman and Miranda Ashley, both Co-founders of LGWS a US based provider of solutions for onboarding & paying contractors. Josh and Miranda discuss how to navigate expansion into the US recruitment market and what success in the US looks like. LGWS is a US based Employer of Record servicing international recruitment companies. In just a few clicks we onboard, pay, and manage compliance for your contractors and internal employees. In this episode, we explore: What do foreign recruitment firms need to be aware of when expanding into the US market? How do various laws and regulations differ from the UK to the US? What industries are hot in the US within the temp/contract staffing market? Key Quotes “The US is a huge market that's got huge potential, but it's also a huge country. There are 50 states almost operating as 50 separate countries. It's a bit like Europe and the expectation is that you would know the rules and regulations of every country in Europe. Likewise, the states here all have their own...But the country itself is very different East to West, North to South.” Miranda “For anybody coming into the US, it's important that they keep that in mind and that you take the time to get used to and find out about what part of the country might be best for your business. Think about is there a particular part of the country that suits your industry or you may find you know your hiring pool is better on the West or the East …you want to come over here and be focused, you know you don't want to be a very generalist recruitment offering you want to stay to your strength, stay with your niche.” Miranda “American sales cycles are very relationship driven. You make one good placement with the best candidate. They might not come back to you again if you don't have that relationship and you're not staying in touch connecting on a more personal level.” Josh “Popular for UK staffing firms moving to the states includes technology IT that's been popular over here for quite some time. The newest trends are in renewables, so I think wind and solar engineering firms feeding into those industries.” Josh

In this episode, Neil Carberry, REC Chief Executive, talks to Mark Kieve, CEO at Pixid UK & Ireland. Mark discusses the challenges and opportunities that have arisen due to economic shifts, changes in employment trends, skills shortages and high inflation. In this episode, you’ll hear about: How the impact of the current UK contingent staffing landscape has shifted the recruitment sector. How staffing firms can leverage market conditions to provide tailored services to their clients. How recruiters can stay ahead of the curve by leveraging technology and industry networks. Key Quotes “Skill shortages are being heightened by a significant increase in the number of people out of the workforce due to long-term sickness. This includes, you know, mental health and long COVID.” Mark “Change of demographics of the foreign nationals constitute to 12% of the UK workforce... and the pool of all country nationals applying to come to work in the UK in 2022, there are a total of 423,000 work visas granted.”Mark “There is a depth of trusting relationship on delivery and compliance. That could be delivered in a number of different frameworks, but it's the nature of the client relationship that's changing and that feels to me like something that is people-led, but Tech delivered.” Neil

In this episode, Neil Carberry, REC Chief Executive, talks to Helen Tomlinson, Head of Talent Development at The Adecco Group and the UK’s first-ever Menopause Employment Champion, as appointed by the Department for Work and Pensions. Helen shares her experiences of supporting women across the recruitment industry and how, in her new role as Menopause Employment Champion, she is working with employers to better support and retain women through perimenopause and menopause. In this episode, you’ll hear about: The importance of supporting women through perimenopause & menopause in the recruitment industry. How supporting women through perimenopause & menopause periods in their life is linked to retaining women in the workforce more broadly. How has Adecco developed their Women’s Health strategy to support their female workforce? Key Quotes ”I've lost count of the number of women that I've spoken to who had really senior roles in the organisation and felt that they've got no alternative but to leave because they just felt that they'd lost their mojo and left their position.” Helen “It's not a time to step down, step back, or step out of your career. Because if the situation is handled properly both by the person and the organisation, arguably you could have the best 10 to 15 years of your career still left." Helen “In the context of a world where we are short of high-quality recruiters, and we are short of candidates. People are going to stay at the places that they feel they belong.” Neil

In this episode, Neil Carberry, REC Chief Executive, interviews Chris Fletcher, GM LSIP and Policy Director at the Greater Manchester Chamber of Commerce. They provide an insight into how the local skills improvement plan is being implemented in the Greater Manchester area, what the local skills improvement plan enables and how it’s different from previous plans. In this episode, you’ll hear about: Why the current local skills improvement plan (LSIP) is different from other skills plans and how it enables the local economy to flourish. What work has been done so far in the Greater Manchester area and the plans that they have going forward. How the LSIPs fit with the Greater Manchester Devolution Deal and the Mayor’s plan for an integrated technical skills city region. How the learning gained in Greater Manchester can be applied elsewhere.

In this episode, Neil Carberry, REC Chief Executive, interviews Sarah O'Connor, Correspondent and columnist at the Financial Times. They discuss how technology, wellbeing and the impact of freedom of movement have created challenges for the workforce and employers. In this episode, you’ll hear about: The top challenges facing individual employees and businesses in today's workforce. The innovative approach that can be prioritised by the government, opposition, and anyone looking to foster a positive and supportive work environment. How businesses can successfully navigate industrial relations to improve employee satisfaction and productivity Key Quotes “There is video technology used in order to interview candidates... where no human will review the video either and artificial intelligence will decide whether that person is a good fit or not for the job based on the words they say, sometimes even on their tone of voice or their facial expressions!” Sarah “There's a little bit about making sure that these tools are used appropriately, at the appropriate time, that we understand the tools and the humanity of it.” Neil “The economy is adjusting to Brexit and this new kind of immigration regime, it’s contrary to what a lot of people predicted, net migration has gone up since Brexit and we've got more people coming into the country net than we did before. But we've got more people coming into the country with different skillsets than before”. Sarah “There is a principle that our bus routes don't go to where people work, they go to where people shop... The bus cuts that you're seeing across the country now, if you have a restaurant in a small country town and you have members of staff who need a bus at 10:30pm and they cut the last bus back to 7 o’clock, you've got a labour supply problem.” Neil “My third thing is ill health, it’s part of why we're having labour shortages now as we've got a rising share of people who say that they're just not well enough to work and you see that in the labour market surveys.” Sarah

In this episode Neil Carberry, REC Chief Executive, interviews Dr. Fiona Aldridge, Head of Insight and Intelligence in the Economic Delivery, Skills and Communities Directorate at West Midlands Combined Authority. They discuss the biggest challenges associated with local and regional skills shortages. In this episode, you’ll hear more about: The Local Skills Improvement Plan (LSIP) implemented by the West Midlands Combined Authority. How the collaboration between businesses, education providers, and policy stakeholders can help to address this skills issue. How additional funding for skills boot camps will benefit the local community and businesses in the region. The biggest challenges facing local and regional approaches to skills development. Key Quotes “The vacancies we have at the minute aren't skills shortages they're labour market shortages” Fiona This is your opportunity to show that recruiters who are deeply embedded in the areas … are a part of how we address candidate supply and show that the industry is part of the solution” Neil “Employers don’t want long qualifications and training courses. They do want something shorter, more modular, very connected to the labour market…so that they can get people into work” Fiona “There are many other reasons why people aren't in work. Can they get a bus or a train to their employer? Have they got the right health support?” Fiona

In this episode, Neil Carberry, REC Chief Executive interviews Steve Johnson, Growth Leader of Commercial Workplace Savings at Mercer Marsh. They discuss the key requirements needed by employers to retain, engage and motivate employees. In this episode, you’ll hear more about: The challenges being seen by SME businesses and the need to adapt to change, including the impact of the great resignation The specific issues/shifts being seen around the attraction, retention and motivation of employees. How the benefits package offered is relative to employee physical and psychological well-being. How salary exchange and employee benefits education can help businesses support their employees without breaking the bank. Key Quotes “Running into the pandemic, it was much more about the psychological and employees wanting recognition and what we're finding now is all about the well-being agenda.” Steve “I think as employers we're going to start thinking more about well-being and what’s the well-being impact of our benefits.” Steve “Increasingly, employees look beyond the salary offer and they think can I replicate the things that really matter to me.” Neil "There are some things we can do, but the lowest cost thing that you can do for your employees is communicate with them and educate them about benefits and financial well-being.” Stev

In this episode, Neil Carberry, REC Chief Executive interviews Suhail Mirza, Non Executive Director at Newcross Healthcare and a global speaker and coach on inner wellness. They discuss wellbeing in the workplace in high pressured roles, the need to step back and assess how to maintain healthy practices and how to help individuals to flourish. Tune in to hear about: * The challenges and opportunities that we are now facing post pandemic * How to promote and facilitate a better culture in the workplace, and the need to eliminate toxic working cultures, micromanagement and the stigmatisation of those facing mental health challenges * Working smarter so that individuals are maintaining wellbeing in an environment where we’re adapting to the fast-paced nature of the workforce.

In this episode, Neil Carberry interviews Samantha Beggs, our very own Campaigns and Government Relations Manager at the REC. They discuss the politics, economics and labour market drivers that will be informing Chancellor of the Exchequer, Jeremy Hunt’s Spring Budget announcement on 15 March. In this episode, you’ll hear more about: The challenges the Chancellor will face around how to balance the books in light of reduced government spending, while boosting growth and providing support. How we obtain growth in the UK economy and what we need to do to get there, and what levelling up really means for local communities. The solutions the REC are taking to Government on behalf of the UK recruitment industry, and how we go about positioning a market that contributes over £42 billion to UK GDP a year.

Guest speaker: • Ed Thompson, CEO and Founder, Uptimize Our recent research in partnership with neurodivergent training experts Uptimize revealed some astonishing findings about the state of neuroinclusive recruitment in the UK. We surveyed REC members to understand the level of awareness of neuroinclusive recruitment practices within organisations. Here are some key findings: • Only 30% of recruiters in our study have knowingly placed neurodivergent candidates. • Almost 80% of respondents said they had received no training on neuroinclusive recruitment and only 20% understood how to conduct a neuroinclusive interview. • 70% of recruiters believe there is high potential in untapped neurodiverse talent pool. So, what does it take to become a neuroinclusive recruiter? What practical steps can leaders take to drive the movement? We spoke to Ed Thompson, CEO of Uptimize to guide us through this unexplored area of recruitment which could hold the key to tackling the ongoing skills shortages. You'll hear about: • What did we (collectively!) learn from surveying REC members on this topic? • What is the particular role/responsibility that recruiters have when it comes to (neuro)diversity and (neuro)inclusion? • Why do conventional hiring processes and practices often disadvantage neurodivergent candidates? • What are some of the biggest misconceptions when it comes to neurodiversity and recruitment? • What can REC members do right now to bring greater neuroinclusion to their own work? • What can REC members do right now to bring greater neuroinclusion to their teams/organisations? • What are the key messages/takeaways of the REC/Uptimize guide? Download our guide to recruiting neurodiverse talent. https://www.rec.uk.com/our-view/research/practical-guides/rec-uptimize-guide-how-to-recruit-neurodiverse-candidates

Guest speaker: • Mark Thompson, Group Head of Sales, Sonovate As we navigate ongoing skills shortages and a cost-of-living crisis, how can you ensure your business stays attractive to top talent and clients? Gone are the days where the option of work from home was seen as a "perk". So what does it take to entice highly skilled workers and remain competitive? We spoke to Mark Thompson of Sonovate on the revelations in their latest Future World of Work report 2023 . "Flexibility “was a recurring theme and the report uncovers what this could means for businesses, clients and candidates including: • 64 % of respondents believe flexible working can alleviate the cost-of-living burden on their people • 67% of businesses believe flexibility is crucial when it comes to competing for the most sought-after skills. Hear Mark and Neil discuss the key takeaways from the report and answer some thought-provoking questions - questions you should be thinking about as you plan your workforce needs for 2023 and beyond: • The market has suffered from a shortage in skills for years. Can flexibility be the answer to plugging this talent gap? • What does flexible working and contract working mean for the recruitment industry? • What works in flexible companies and what doesn’t? • Is the cost of living making freelance working more appealing? • Technology has enabled a transformation in work practices, from remote working to flexible schedules. What will technology's role be as this evolution continues, and how can it create greater flexibility that works for companies and their people? Download the Future World of Work report from Sonovate here: https://www.sonovate.com/future-world-of-work-2023/

Guest speaker: • Kate Shoesmith, Deputy CEO, REC Our latest Recruitment Industry Status report (RISR) demonstrates the huge role recruitment and staffing firms have played in driving the recovery from the pandemic. Our industry made 22.4 million temporary / contract placements and 540,000 permanent placements in 2021. However, ongoing skills shortages presents a big challenge for our economy, and could constrain growth. Our Overcoming Shortages report predicts that, without a strategy to address growing labour demand, UK GDP would fall by between £30 & £39 billion a year from 2024. In addition, we are in the midst of a cost-of-living crisis and one of the most turbulent periods in UK political history. But the outlook for 2023 isn't all gloomy, and the opportunities are out there for recruitment consultancies that get it right. So, what does it take to overcome the ongoing challenges and stand out from the crowd? Our final podcast of 2022 takes you through some of our predictions for next year - backed by our own research, member feedback and intel gathered from countless meetings and discussions with key stakeholders over the year. Tune in as we take you through: • A deep dive into REC's research data and what it tells us about clients' appetite to hire • What should be at the top of the government's 2023 agenda, to drive pragmatic change in our industry and combat skills shortages • Predictions for opportunities in 2023 and key drivers of growth • How can recruiters and recruitment leaders set yourselves up for success next year • What should recruiters champion in 2023? Useful links: Download our Overcoming shortages report: https://www.rec.uk.com/our-view/policy-and-campaigns/labour-shortages/overcoming-shortages-creating-sustainable-labour-market Download the Recruitment Industry Statement Report: https://www.rec.uk.com/our-view/research/recruitment-and-industry-status-report/uk-recruitment-industry-status-report-202122 Download the futureproofing guide https://www.rec.uk.com/recruiters/business-support/futureproof-your-recruitment-business

Guest speaker: • Richard Skellett, Founder of Globalution Group As we approach the end of this year, there is a lot to reflect on. But it's also time to think about what our market will look like in the coming years. Our annual industry status report 2021/2022 shows the vital role the recruitment industry has played in the economic recovery, at a time when businesses underwent significant change and workers reorganised. One of the major issues most companies have is around fixed costs. We spoke to future of work expert, visionary leader and Founder of The Globalution Group, Richard Skellett, to learn more about how businesses are reacting to market changes, how to manage the fixed cost to variable cost challenge and how recruitment businesses need to change to meet future challenges. Connect with Richard Skellett on LinkedIn: https://www.linkedin.com/in/richardskellett/

Guest speaker: • Paul Chamberlain, Partner and Head of Employment, JMW Solicitors LLP On 20 July 2022, the Supreme Court issued its long-awaited decision in the case of Harpur Trust v Brazel regarding the calculation of annual leave and holiday pay for employees with irregular working patterns. We spoke to Paul Chamberlain, Partner and Head of Employment of JMW Solicitors LLP, to take us through: • The facts of the case • Calculating holiday pay the right way • Key commercial aspects to consider as recruitment agency owners • Managing client relationships and arrangements • How agencies are reacting to these changes • What this might mean for working time regulations more generally. Find out more at our holiday pay hub at rec.uk.com/holidaypay Check our JMW's latest blog on the Harpur Trust v Brazel case: https://www.jmw.co.uk/services-for-business/employment-law/blog/supreme-court-decision-practice-and-calculation-rolled-holiday-pay-harpur-trust-v-brazel

Guest speakers • Nicola Inge, Employment & Skills Director, BITC • Hayley Tatum, Chief People and Corporate Affairs Officer from Asda Equality, Diversity and Inclusion (EDI) isn't a corporate craze that'll disappear in a few years. What can be missing is not realising the commercial benefits of being a truly diverse and inclusive organisation. Being an inclusive organisation improves your desirability as an employer which is crucial to talent attraction and retention. Who better to explain the impact of EDI in talent attraction and recruitment than Nicola Inge, Employment & Skills Director from BITC? Nicola led the 'Opening Doors' campaign which puts inclusive recruitment at its heart. As an Opening Doors Employer, Hayley Tatum, Chief People and Corporate Affairs Officer from Asda, also joins us to share what actions they are taking to address the skills challenges and the work they're doing on EDI. Tune into this episode to hear about: • How can businesses attract and recruit talent in a tight labour market, with an eye on EDI? • What can businesses do to ensure they have the skills needed for the future? • What actions has ASDA taken or committed to address these challenges? • What new actions or approaches we are seeing from businesses in inclusive recruitment? Learn more about BITC's Opening Doors campaign here: https://www.bitc.org.uk/openingdoors/

Guest speaker: • Vanessa Raath, Head Cheerleader A recruiter wears many hats during their career - from being a marketer building brands and deploying marketing strategies to source the best talent, to forging long-lasting relationships and partnerships with a wide range of stakeholders. As Global Talent Sourcing Trainer and renowned Keynote Speaker Vanessa Raath puts it "If you're going to be a recruiter for life, your partnerships and your relationships are golden." But how can you up your talent sourcing game? Are you relying solely on active talent to fulfil your clients' requirements or thinking outside the box to overcome the challenges posed by the ongoing labour shortages? In our latest podcast, Vanessa shares her wisdom on becoming a better talent acquisition professional. You'll hear about: • Why do we need to source passive talent? • Tools to source the right talent • Next steps once you have identified the right people • The importance of your online brand as a Talent Acquisition/Recruiting Professional • The power of Boolean Find out more about Vanessa Raath here: http://www.vanessaraath.com/

Guest speaker: • Adeife Onwuzulike, Global Diversity Equity and Inclusion Director, Euromonitor International What does inclusion look like in your organisation? The theme for Black History Month this year is 'time for change: Action not words'. We were joined by Adeife Onwuzulike, Global Diversity Equity and Inclusion Director of Euromonitor International to talk about how recruitment businesses can champion this change by building strong partnerships with their clients and by acting as champions of inclusion in recruitment. In this thought-provoking discussion, Adeife and Neil will take you through: • A recap of Equality, Diversity and Inclusion (EDI) in recruitment • EDI forecasts for 2023 • How are recruiters and employers working together to ensure that middle to senior-level shortlists are truly diverse? • What recruiters and employers need to be adopting in 2023 and the impact of investors like Legal and General on organisations in ensuring a diverse pipeline • What does a truly inclusive recruitment practice look like from an employer and recruiter perspective? • What quality controls are in place to ensure that inclusion is a “part of” and not an “add on”? Visit our EDI hub for more: https://www.rec.uk.com/about-the-rec/equality-diversity-and-inclusion Connect with Adeife on LinkedIn: https://www.linkedin.com/in/adeife-onwuzulike-mcipd-msc-73289b30/

Guest speaker: • Scarlett Allen-Horton, Founder, Harper Fox Search Partners Recruiters are in a powerful position to influence businesses on their Equality, Diversity and Inclusion positioning and advise on practical ways to deploy successful EDI strategies. We spoke to our EDI Ambassador and Founder of Harper Fox Search Partners, Scarlett Allen-Horton, to understand what it takes to drive a successful EDI strategy. Tune into hear: • An overview of the importance of inclusive recruitment practices • How recruitment leaders can embrace EDI within their own businesses • How to push back when clients are non-inclusive • What can we do as an industry to educate clients? Find out more about the work of Harper Fox on EDI here: https://harperfoxpartners.com/ For EDI resources and advice from the REC, head to our EDI hub: https://www.rec.uk.com/about-the-rec/equality-diversity-and-inclusion

“We need to equip people with relationship-building skills, because when the market turns, every recruiter in town is going to have to get on the phone and do some business development, and they won't have the skills and clients won't want to talk to them.” Hear Greg Savage and Neil Carberry discuss candidate and client engagement strategies in the latest special episode of our Talking Recruitment podcast. Join Greg's masterclass in London on August 31 to learn more about: • Leadership imperatives for the new era • Revising your candidate acquisition and engagement strategy • Understanding ‘sustainability’ and building a resilient business • Margins, pricing, metrics, the benchmarks you need, and more! Sign up here: https://web.cvent.com/event/03ba3451-2fbd-4e67-b314-c825e0fe109e/summary

Guest speaker: • Kate Headley, Director, The Clear Company, UK Government Disability & Access Ambassador for the Recruitment Industry We've got to get better at drawing people into work from some of the backgrounds where employment rates are not as high as they should be. One longstanding issue is that our disability employment rate is much lower than we'd all like it to be. What can we, as an industry, do to narrow the disability employment gap? Hear Kate Headley, Director of The Clear Company, as she takes us through the role of the Recruitment Industry Disability Initiative (RIDI) and her mission as the UK Government's Disability & Access Ambassador for the Recruitment Industry in the latest episode of our podcast. You'll hear about: • Why Equality, Diversity & Inclusion – specifically relating to disability - means so much to Kate • Her ambitions for her government-appointed role as Disability and Access Ambassador for recruitment • The role of recruiters when it comes to fair and ethical recruitment of people with disabilities • How recruiters can work with clients and support candidates from a range of backgrounds • What companies like Page Group and FCA are doing to promote disability employment • What changes need to be made to internal hiring and people development strategies. For free resources on inclusive recruitment, check out the links below: • Disability Confident employer scheme - https://www.gov.uk/government/collections/disability-confident-campaign • The Clear Company - https://theclearcompany.co.uk/ • Follow RIDI on Social - https://twitter.com/RIDI_org • Connect with Kate Headley on LinkedIn - https://www.linkedin.com/in/kateheadley

Guest speaker: • Tessa Hollingworth, Managing Director - Northwest Region, Hays "The light bulb moment was I don't need to apologise, I need to prioritise, I need to delegate, and I need to communicate." Tessa Hollingworth takes us through her recruitment career and her shift to working part-time as one of the senior directors at Hays. Part-time working is no longer a taboo and by integrating factors such as high trust, good communication and positive delegation, it is possible to succeed in a part-time role. In this episode, you'll hear Tessa and Neil discuss: • Working part-time in recruitment – making it work for you • How to be a successful role model for part time working • How leaders can instil trust in their teams to work flexibly • Why employers need to be offering better part-time or flexible opportunities in a challenging labour market