The So What from BCG

Navigating uncertainty means one thing: flexibility beats prediction.

Nikolaus Lang, global leader of the BCG Henderson Institute, looks 25 years into the future, breaking down what four plausible scenarios mean for GDP growth, work hours, and defense spending. He explains what CEOs can do today to prepare for the faraway future.

You’ll Learn:

How scenarios connect uncertainty to revenue, risk, and strategy

How to stress-test your strategy with data-driven foresight

What separates resilient companies from fragile ones

How to identify no-regret moves — from supply chain resilience to AI readiness to talent transformation

Learn More:

Nikolaus Lang: https://on.bcg.com/43abruY

Beyond Tomorrow: Four Scenarios for the World of 2050: https://on.bcg.com/49RMhVF

Latest Thinking From the BCG Henderson Institute: https://on.bcg.com/4uHtDbc

Chapters:

(00:00) Why Planning for One Future Won’t Work

(01:04) The Benefit of Planning for Plausible Futures

(03:19) Should You Ignore Extreme Scenarios?

(04:41) Future #1: AI Abundance

(05:34) Future #2: Battling Blocs

(06:09) Future #3: Climate Coalition

(06:45) Future #4: Digital Darwinism

(07:30) What KPIs Help Predict the Future?

(09:09) What Scenario Is the Most Surprising?

(13:50) Is 2050 Too Far to Plan for CEOs?

(15:03) The “No-Regret Moves” That Matter for Leaders

Sales teams are no longer defined by a few superstar performers. Japjit Ghai, who leads BCG’s AI efforts for sales globally, explains how AI is reshaping the entire sales workflow—from lead prioritization to real-time coaching and closing the deal. Winners won’t bolt on tools. They’ll integrate AI and agents from end to end.

Learn More:

Japjit Ghai: https://on.bcg.com/48IzJiV

How AI Agents Will Transform B2B Sales: https://on.bcg.com/4dnWPOr

How AI Can Reshape Distributed Sales Channels in Emerging Markets: https://on.bcg.com/4tSL0pu

BCG’s Latest Thinking on Marketing and Sales: https://on.bcg.com/4utKWMJ

Imagine This... on the future of sales: https://lnk.to/imagine-this-Andersen-sales09

Chapters

(0:00) The End of Superstar Salespeople?

(1:26) Is AI Moving Into the Sales Frontline?

(1:57) Is This Shift Across the Board?

(3:01) What Happens to Top Sales Performers?

(4:08) Where AI Still Falls Short in Sales

(4:47) Why Talent Is Choosing AI-First Companies

(5:06) What Augmented Selling Looks Like

(6:07) Real-Time AI Sales Assistant Demo

(10:13) The ROI of AI in Sales

(11:00) What Sellers Gain (and Fear Losing)

(11:40) How Performance Is Measured

(12:26) Misconceptions Leaders Have About Using AI In Sales

(13:14) Will Customer Relationships Suffer?

(14:59) When You Should NOT Use AI

(16:22) What Great AI Sales Looks Like

(17:18) Is There an AI Blueprint to Follow for Sales?

(17:58) What Will the Future Look Like in AI Sales?

(18:39) Next Steps for Leaders

BCG CEO Insomnia Index–Understanding CEO Pressure:More than 70% of CEOs are under chronic stress—but the real sources might surprise you.

Drawing on BCG’s CEO Insomnia Index, Judith Wallenstein and Christine Barton unpack what’s driving the pressure, why it’s coming from closer than expected, and how it’s starting to impact decision-making at the top. While performance, growth, and cost pressures remain constant, the real weight is coming from much closer to home: boards, leadership teams, and employees.

You’ll learn:

The surprising stakeholders creating the most pressure

How stress narrows creativity, judgment, and strategic thinking

Why the CEO role is becoming more isolating

What leaders can do to manage energy, time, and expectations more effectively

Learn More:

Christine Barton: https://on.bcg.com/4twIHs8

Judith Wallenstein: https://on.bcg.com/4vCcMrr

The BCG CEO Insomnia Index: https://on.bcg.com/492jygq

What Boards Expect of CEO Candidates: https://on.bcg.com/48hfzwd

The CEO’s Guide to Bolder Bets and Fewer Regrets: https://youtu.be/bbhZl3WRYdo?si=OQ1g_pgHtNXpPUUk

BCG’s Latest Insights for CEOs: https://on.bcg.com/3QQrlaS

Who Wants to Be a CEO: https://lnk.to/so-what-Barton-CEOs09

Chapters

(0:00) Why CEO Stress Is Spiking

(0:56) What Stress Does to Performance

(1:41) What Factors Are Driving Stress

(4:05) Why Companies Are Impacted Differently

(4:44) Develop Your C-Suite for Higher Performance

(5:49) Why Being CEO Feels Lonely

(9:31) The Problem with Feedback at the Top

(12:22) Rising Expectations from Employees

(14:27) The CFO Dynamic Explained

(17:37) How CEOs Navigate the Board

(18:47) How Should CEOs Spend Their Time

CEO lessons for navigating constant change:When resources are tight and uncertainty is high, what keeps organizations moving forward? New Jersey Performing Art Center CEO John Schreiber and BCG’s Rishi Varma share how purpose-led strategy, prioritization, and the right partnerships drive growth. Clear, actionable plans grounded in mission give leaders a north star, helping them stay focused and make hard calls with confidence.

Learn More

John Schreiber, President and CEO, New Jersey Performing Arts Center https://www.njpac.org/about/our-people/

Rishi Varma, Managing Director & Senior Partner, BCG https://www.bcg.com/about/people/experts/rishi-varma

When Strategy Follows Purpose: The Art of Revival, https://www.bcg.com/publications/2025/when-strategy-follows-purpose-art-of-revival

BCG's CEO Agenda, https://www.bcg.com/executives/ceo-agenda/insights

Chapters

00:00 Intro

00:57 The role of NJPAC

02:33 Why did the organization need to reshape?

05:47 How BCG partnered with NJPAC

07:52 Leading change in a legacy organization

11:16 CEO lessons for navigating constant change

13:28 Building resilience without abundant resources

14:25 How do leaders lead with less?

15:42 When does expanding mission become overreach?

17:36 What should leaders consider before expanding beyond the core?

18:44 How do you build coalitions that unlock real value?

19:54 What impact are you most proud of beyond Newark?

21:23 How do you think about legacy and long-term impact?

23:06 What stands out from disruption and change?

24:45 Outro

Subscribe to BCG’s YouTube channel: https://goo.gl/hsFsVT

Visit us at https://www.bcg.com

AI innovation no longer flows in one direction. Jeff Walters, who leads the AI topic in Asia Pacific, explains why companies across China, India, and Southeast Asia are moving at speed—and in some cases pulling ahead. For CEOs, the real differentiator isn’t geography. It’s leadership ambition, organizational change, and the willingness to rethink knowledge work from the ground up.

Learn more: Jeff Walters, Managing Director & Senior Partner, https://www.bcg.com/about/people/experts/jeff-walters

AI at Work: Is Asia Pacific Leading the Way? https://www.bcg.com/publications/2025/ai-at-work-is-asia-pacific-leading-the-way

The Widening AI Value Gap, https://www.bcg.com/publications/2025/are-you-generating-value-from-ai-the-widening-gap

Latest Thinking on AI, https://www.bcg.com/capabilities/artificial-intelligence/insights

Chapters:

00:00 Introduction

00:59 AI Evolution Across Asia

03:15 Factors Driving AI Adoption in Asia

04:20 How Do AI Attitudes Differ Globally?

06:00 CEOs’ Priorities to Unlock Value from AI

08:45 Asia’s AI Role vs. Silicon Valley

10:03 Information Asymmetry in AI: East vs. West

10:58 What to Learn from Asia’s AI Ecosystems

11:49 Which Asian Sectors Are Deploying AI Fastest?

13:36 What Are Dark Factories–and Why Do They Matter?

14:04 Who Will Lead AI Transformation over the Next Decade?

15:35 Why Is AI Adoption Slower in Some Asia Pacific Markets?

16:26 Asia Pacific Innovation by Region

17:30 Which Sectors Lead AI Transformation?

19:52 What Steps Should Leaders Take to Accelerate AI Impact?

21:47 The "Now What"

22:35 Outro (edited)

Subscribe to BCG’s YouTube channel: https://goo.gl/hsFsVT Visit us at https://www.bcg.com

AI is no longer a technology experiment—it’s a business imperative. Val Elbert, a member of BCG’s Technology, Media & Telecommunications practice, explains why CEOs must shift from AI pilots to profit, demand quarterly results from all AI initiatives, and lead cross-functional AI transformations that deliver real bottom-line impact. The winners will scale fast. The rest will be left explaining themselves to investors.

Learn More

Val Elbert, BCG Managing Director and Senior Partner, https://www.bcg.com/about/people/experts/val-elbert

As AI Investments Surge, CEOs Take the Lead, https://www.bcg.com/publications/2026/as-ai-investments-surge-ceos-take-the-lead

Turning AI Disruption into a Telco's Growth Engine, https://www.bcg.com/publications/2026/turning-ai-disruption-into-telcos-growth-engine

Driving Growth and Innovation at Verizon Consumer Group, https://www.bcg.com/publications/2025/driving-growth-innovation-leading-telco

Chapters

00:00 Introduction 00:44 Where TMT companies stand on AI adoption

02:32 The boardroom shift from AI pilots to scale

03:11 Building AI into business agendas

03:49 AI adoption patterns across industries 0

4:37 Leaders need to see quarterly results

05:22 Why AI can't run as a three-year program

05:59 What separates AI winners

07:22 Why structure needs to change

07:52 Where friction blocks AI value creation

09:19 How to focus amid technology noise

10:00 The mindset shift to move from AI pilots to P&L

10:30 What scaling AI in telecom looks like

12:08 The role of humans in an AI-driven operating model

13:28 What the next 18 months will look like

13:55 Will AI drive mergers?

15:10 Is It harder for legacy companies to compete in AI?

15:36 How AI-driven change will impact consumers

16:44 If you're stuck in the pilot phase

17:45 Physical AI at MWC Barcelona

18:11 Outro

Subscribe to BCG’s YouTube channel: https://goo.gl/hsFsVT Visit us at https://www.bcg.com

What makes a leadership team truly high performing, and why does it matter for the entire organization? Judith Wallenstein, CEO Advisory Global Lead of BCG, and Khadija Ben Hammada, Chief People Officer of Merck KGaA, Darmstadt, Germany, explore this topic and more. They share how CEOs can build executive teams grounded in trust, purpose, and psychological safety. When the top team clicks, the whole company moves faster and with more clarity.

Learn more: https://lnk.to/so-what-general-show32

Learn More:

Judith Wallenstein, Managing Director & Senior Partner, Global Lead, CEO Advisory

https://www.bcg.com/about/people/experts/judith-wallenstein

Khadija Ben Hammada, Member of the Executive Board and Chief People Officer for Merck KGaA, Darmstadt, Germany

https://www.emdgroup.com/en/company/management/executive-board/khadija-ben-hammada.html

Subscribe to BCG’s YouTube channel: https://goo.gl/hsFsVT

Visit us at https://www.bcg.com

Chapters

(00:00) Intro

(00:17) How do you build a high-performing leadership team?

(01:36) What makes a team work?

(02:12) What does a high-performing team feel like?

(03:45) How much of team success depends on the CEO’s behavior and decisions?

(05:55) When hiring, what are you looking for — what’s the secret sauce?

(08:47) What should the CEO–Chief People Officer relationship look like?

(09:50) What did you learn as chief of staff that you apply on an executive team?

(11:42) How do team members to elevate collective performance?

(13:01) How should leadership adapt in an era of uncertainty?

(16:35) How do you keep a team successful when key people move on?

(19:27) What's steps should leaders take now to create a top-performing team?

(21:03) Outro

The global energy transition is growing in complexity with shifting economics, soaring electricity demand, and competing national priorities. Maurice Berns and Asheesh Sastry from BCG’s Center for Energy Impact lay out how leaders can keep up by focusing on the economics, creating strategies for individual markets, and staying ahead of policy shifts.

Learn More:

Maurice Berns, Chair, BCG Center for Energy Impact https://www.bcg.com/about/people/experts/maurice-bernsAsheesh Sastry, Managing Director & Senior Partner https://www.bcg.com/about/people/experts/asheesh-sastryThe Energy Transition’s Next Chapterhttps://www.bcg.com/publications/2025/global-energy-landscape-next-chapterBCG Center for Energy Impacthttps://www.bcg.com/industries/energy/center-for-energy-impact/defaultAbout the Energy Transitionhttps://www.bcg.com/industries/energy/energy-transition

Join several BCG senior partners as they share their insights from their time on the ground at the World Economic Forum Annual Meeting in Davos. BCG invites you to an exclusive look at the forces shaping the CEO agenda in 2026.

BCG’s Judith Wallenstein, Aparna Bharadwaj, and Vlad Lukic discuss what they learned from their personal conversations with CEOs and global leaders at Davos. They share practical guidance for organizations preparing for the year ahead in AI, geopolitics, and other areas.

Chapters

Learn more:

BCG at Davos, https://www.bcg.com/about/partner-ecosystem/world-economic-forum/davos

BCG’s CEO Agenda, https://www.bcg.com/executives/ceo-agenda

Judith Wallenstein, Global Leader, CEO Advisory https://www.bcg.com/about/people/experts/judith-wallenstein

Aparna Bharadwaj, Global Leader, Global Advantage Practice https://www.bcg.com/about/people/experts/aparna-bharadwaj

Vlad Lukic, Global Leader, Tech and Digital Advantage https://www.bcg.com/about/people/experts/vladimir-lukic

CEOs must pursue growth transformation with the same rigor that they bring when they tackle costs. Tuukka Seppä, BCG’s global chair of transformation, explains why CEOs need bold targets, smart incentives, and relentless follow-through to scale effectively. He unpacks the common misconceptions that hold companies back, the impact of a chief transformation officer, and why this is the moment to shift from reacting to rebuilding.

Listen on podcast platforms: https://lnk.to/so-what-general-show12

Learn More:

Tuukka Seppa: https://www.bcg.com/about/people/experts/tuukka-seppa BCG’s Latest Thinking on Business Transformation: https://www.bcg.com/capabilities/business-transformation/insights CEO’s Guide to Growth in 2026 article: https://www.bcg.com/publications/2026/the-ceos-guide-to-growth-seizing-opportunity BCG at Davos 2026: https://www.bcg.com/about/partner-ecosystem/world-economic-forum/davos

Chapters:

00:00 Introduction

00:28–00:55 What’s Your “So What” on Growth?

00:55–01:50 If Growth Is a Strategic Choice, What Does It Take to Succeed?

01:50–03:16 Why Do Some Companies Grow During Extreme Volatility?

03:16–04:13 What Does Structured Growth Leadership Look Like in Practice?

04:13–05:12 Can Too Much Discipline Limit Growth in a Volatile World?

05:12–06:03 How Do You Build Flexibility and Adaptability into Growth?

06:03–07:36 Is It Obvious Where Growth Should Come From? How Do Leaders Decide What Good Growth Is?

07:36–10:20 Why Do Two-Thirds of Companies Miss Growth Targets?

10:20–11:05 What Does “Growing from a Strong Base” Mean?

11:05–12:35 How Do You Measure Growth Without Killing It Too Early?

12:35–13:55 How Important Is a Chief Transformation Officer?

13:55–14:37 What Buffers Matter for Growth — and Why Now?

14:37–16:06 What’s the Typical Timeline for a Growth Transformation?

16:06–17:54 What Unlocks the Shift from Efficiency to Growth?

17:54–19:48 What Role Can AI Play in Accelerating Growth?

19:48–20:41 When Is the Right Time to Start a Growth Program?

20:41–21:33 The ‘Now What’

21:21–21:33 Outro

Rich Lesser, BCG’s global chair, and Martin Reeves, chairman of the BCG Henderson Institute, reflect on the shocks and surprises that shaped the first half of the decade and what they reveal about the future. They explore the traits leaders need today: building trust, staying geopolitically aware, and adopting AI in a people-centered way.

Learn More:

Rich Lesser: https://on.bcg.com/4lZrWla

Martin Reeves: https://on.bcg.com/4lXaAVX

Winning in the 20s: https://on.bcg.com/4lpe1oo

Winning the ’20s: A Leadership Agenda for the Next Decade: https://on.bcg.com/40iscDs

Many companies have a blind spot when it comes to serving women. In fields from health care to financial services, they often treat women just like men—even though their needs are very different. BCG’s Alex Friedman and Trish Stroman share tangible steps leaders can take today to better serve women—who are responsible for up to 80% of spending. Organizations that are best positioned won't guess what women want—they’ll co-create with them and design for real needs. 

Learn More: 

Alex Friedman: https://on.bcg.com/3XW4lry 

Trish Stroman: https://on.bcg.com/3KSkJWU 

Closing the Menopause Care Gap: The Next Frontier in Women’s Health https://on.bcg.com/4oWSkNo 

BCG’s Latest Thinking on the Healthcare Industry: https://on.bcg.com/3KXXCdH 

BCG’s Innovate Her: https://on.bcg.com/3KSqiVs 

Chapters: 

00:00-00:57 Introduction 

00:58-02:26 Why don't businesses successfully target and serve women? 

02:27-03:30 Why is women's health still underinvested in? 

03:31-05:04 Why has momentum shifted? 

05:05-06:06 How big of an economic opportunity is this? 

06:07-07:06 Where are the most immediate areas businesses can create value? 

07:07-08:30 How can you scan your business for opportunities? 

08:31-09:21 What do leaders say are the biggest opportunities and stumbling blocks? 

09:22-11:50 Upcoming innovations that could solve problems for female consumers 

11:51-12:58 What sectors have the most to gain from targeting female consuemrs? 

12:59-14:13 What businesses are excelling? 

14:14-16:03 Is there enough investment in this space? 

16:04-17:52 What's the productivity and talent cost when women aren’t supported? 

17:53-19:38 How to persuade a board that this is worth investing resources in 

19:39-21:04 The ‘Now What’ 

21:05-21:15 Outro 

Help us celebrate our very own Georgie Frost, who earned the Bronze Lovie Award for Best Podcast Host thanks to her outstanding work on The So What from BCG!

Georgie was also a finalist for the People’s Lovie Award for Best Podcast Host.

The Lovie Awards are the European cousin of the Webby Awards, celebrating the best of the best across the continent.

If you’d like to send a warm note, a congratulatory message, or simply an email full of emoji confetti, please send an email to thesowhat@bcg.com.

Congratulations to Georgie and thank you all for making the podcast a success!

What happens when AI meets your most human processes like hiring, feedback, and development? Alicia Pittman, BCG’s global people chair, shares how the firm uses AI to amplify human strengths, not replace them. From building trust to rethinking management roles, she offers a roadmap for leaders navigating AI-powered change. 

Learn More: 

Alicia Pittman: https://on.bcg.com/4pcZ2Qs 

BCG’s Latest Thinking on People Strategy: https://on.bcg.com/43X5rGT 

A Promise That Brings AI to Life Responsibly: https://on.bcg.com/4anxsLC 

Chapters: 

00:00-00:56 Introduction/Alicia’s ‘So What’ 

00:57-02:18 Lessons from BCG’s AI journey 

02:19-05:24 Where is AI being used at BCG in people management? 

05:25-07:08 What challenges has BCG faced? 

07:09-08:04 What didn’t work at first? 

08:05-09:43 How do you measure success with AI? 

09:44-13:10 What are the biggest concerns for leaders at other companies? 

13:11-14:56 What has to stay human? 

14:57-15:40 What does a human in the loop look like for BCG? 

15:41-18:50 Should you act now or wait and see how AI plays out? 

18:51-21:38 How is AI reshaping how we learn? 

21:39-21:59 Advice for leaders 

22:00-22:50 Alicia’s ‘Now What’  

22:51-23:06 Outro 

Consumer companies are facing a new reality: demand is maturing, competition is intensifying, and generational preferences are diverging. Justin Vincent, part of BCG’s leadership team for consumer and fashion, explains how businesses can avoid fading into the background by choosing a durable purpose, serving real consumer needs, and mastering digital discovery. 

Learn More: 

Chapters: 

00:00-01:19 Introduction/Justin’s ‘So What’ 

01:20-02:32 The evolution of athleisure 

02:33-03:46 Why has growth slowed? 

03:47-04:56 Who is winning and will they continue to? 

04:57-06:06 What is a ‘for purpose’ mindset? 

06:07-08:38 How are different generations served? 

08:39-10:29 How do brands decide what markets to serve? 

10:30-12:32 How can you make your brand stand out? 

12:33-16:03 How should companies decide where to focus? 

16:04-17:39 How do brands decide where to localize and where to stay consistent? 

17:40-18:52 What can consumer companies learn from sportswear brands? 

18:53-19:55 What are the biggest challenges the industry is facing? 

19:56-21:24 Justin’s ‘Now What’ 

21:25-21:38 Outro 

Medtech is a $900 billion industry transforming how we treat, diagnose, and prevent disease—but its innovation engine is slowing. Vikram Aggarwal, global leader of BCG’s medical technology work, explains what’s behind the slowdown and how leaders can rethink regulation, software, and talent to re-accelerate breakthroughs. 

Learn More: 

Vikram Aggarwal: https://on.bcg.com/4osjpc6 

BCG on Medtech: https://on.bcg.com/3LlJ6MC 

How Medtech Leaders Are Revving Up Their Innovation Engines: https://on.bcg.com/4op2Rl8 

Chapters 

00:00-01:25 Introduction/Vikram’s ‘So What’ 

01:26-02:10 What is medtech? 

02:11-03:46 Where are some of the most exciting innovations happening in medtech? 

03:47-05:36 What areas get the most attention? 

05:37-07:33 What are the barriers to innovation? 

07:34-08:36 How do software and hardware innovation compare? 

08:37-09:58 Software in a medical device vs software as a medical device 

09:59-11:40 Is there a lag between innovation in software vs hardware? 

11:41-13:41 What is the ideal innovation environment for medtech? 

13:42-15:13 How do we fix the STEM skills shortage? 

15:14-17:46 What will bring the most value over the next decade? 

17:47-19:04 What is happening at startups vs established companies? 

19:05 – 20:01 Vikram’s ‘Now What’ 

20:02-20:15 Outro 

AI is rising on the agendas of global CEOs, according to the latest edition of the CEO Radar. But a surprising number of chief executives are still struggling to embed the technology into their businesses. On this episode of the CEO Radar Podcast, Edward Adams of Bloomberg Media Studios is joined by BCG Global Chair Rich Lesser and Vlad Lukić, BCG Global Leader of Tech and Digital Advantage, to explore how CEOs can compare themselves to their peers when it comes to corporate integration of AI. Presented by BCG.

Listen to The CEO Radar: https://sponsored.bloomberg.com/immersive-story/bcg/the-ceo-radar-q4-2025 

Space isn’t just for rockets and research anymore. Satellite technology drives precision navigation, automation, and connectivity—quietly powering everything from farming to finance. Troy Thomas, BCG’s global lead for space business, explains why CEOs need a deliberate space strategy to stay ahead of disruption and unlock new growth.  

Learn More: 

Troy Thomas: https://on.bcg.com/4qhq5ea 

BCG on the Space Sector: https://on.bcg.com/4hohjqS 

Space Services Are the Next Frontier for Industrial Companies: https://on.bcg.com/47zs3za 

GAIA: A Foundation Model for Operational Atmospheric Dynamics: https://arxiv.org/abs/2505.18179 

GAIA Foundation Model is available for download: https://huggingface.co/bcg-usra-nasa-gaia 

Chapters 

00:00- 01:16 Introduction/Troy’s ‘So What’ 

01:17-01:57 What would a day look like without space? 

01:58-04:02 How big is the space industry? 

04:03-06:01 The three pillars of space 

06:02-08:05 What pillar is the most significant for growth? 

08:06-10:40 What can space tech really do for a company? 

10:41-12:50 Does every company need a space strategy? 

12:51-14:22 What does a good space strategy look like? 

14:23-15:52 How do you manage risks? 

15:53-16:55 Why would you own your own space assets? 

16:56-19:13 Is there enough space in space? 

19:14-20:33 BCG’s work with NASA 

20:34-22:21 How will space impact the future? 

22:22-23:04 Troy’s ‘Now What’ 

23:05-23:18 Outro 

The like button is more than a symbol — it’s a case study in how innovation really happens. Martin Reeves, chairman of the BCG Henderson Institute and co-author of Like: The Button That Changed the World, unpacks the messy, social, and often surprising process behind major breakthroughs — and what leaders can learn from it as they navigate the AI era. 

Learn More:  

Martin Reeves: https://on.bcg.com/4pWlAph 

Like: The Button That Changed the World: https://www.amazon.com/Like-Button-That-Changed-World/dp/B0D8XM8GZT 

What the Like Button Can Teach Us About Innovation: https://on.bcg.com/48MmONK 

Vote for Georgie Here:https://vote.lovieawards.com/PublicVoting#/2025/podcasts/features/best-hosts

Chapters: 

00:00-01:18 Introduction 

01:19-02:50 The Story of ‘Like’ 

02:51-03:42 Was the like button an invention? 

03:43-05:00 Why do we like to ‘like’? 

05:01-05:31 Is online liking the same as real world liking? 

05:32-06:38 What has been the economic impact? 

06:39-08:01 How to get innovation right 

08:02-08:28 How do you foster an innovative environment? 

08:29-09:33 What role does storytelling play? 

09:34-12:10 The like button and regulation  

12:11-13:21 What lessons can be applied to new tech? 

13:22-14:31 The structure of the book

14:32-16:44 Surprises when researching for the book 

16:45-17:57 The business of thought leadership 

17:58-18:46 What is the future of thought leadership? 

18:47-19:34 What is next for innovation? 

19:35-20:01 Outro 

AI and data help tell us what people do, but not why. Lauren Taylor, global leader of BCG’s Center for Customer Insight, makes sense of the mixed signals that consumers give off. To truly understand what drives people, businesses of course value robust, real-time data. But they also must uncover the context, motivators, and human truth behind every choice. 

Learn More:

Lauren Taylor: https://on.bcg.com/4nfwZ1A 

BCG’s Latest Thinking on Customer Insights: https://on.bcg.com/46iy6Yt 

The Paradox of Pessimism: Why Gloomy Consumers Keep Spending: https://on.bcg.com/3Ir7FH2 

Unpacking the $15 Trillion Opportunity in Leisure Travel: https://on.bcg.com/4gGyCTI 

Mapping the Consumer Touchpoints That Influence Decisions: https://on.bcg.com/3IBLBcD 

GenAI’s Role in Customer Insights: Think "And" Not "Or": https://www.linkedin.com/pulse/genais-role-customer-insights-think-ajr3c/ 

Chapters

00:00 Introduction/Lauren’s ‘So What’

01:26 How can businesses cut through the contradictions and understand what customers want?

02:49 Should companies just ignore what people say?

03:19 What is consumer sentiment?

04:38 What can businesses really learn from consumers?

05:36 What factors play into the say-do gap?

06:21 How much does emotion shape what people buy?

07:46 How and why should businesses deaverage the customer?

09:09 How nuanced is motivation across different regions?

10:18 What parts of the customer journey shape what people choose?

12:11 Has AI helped us better understand customers or made things more confusing?

12:53 How can companies make sense of conflicting signals?

13:52 How is AI changing the way that we understand consumer behavior?

14:47 With data available, why is it critical for businesses to still talk to customers?

16:20 What mistakes are companies making when it comes to listening to their customers?

17:08 What should companies look for in sentiment signals?

17:33 Lauren’s ‘Now What’

18:05 Do milestone moments matter?

18:28 Outro

M&A activity is waking up, but many companies are reluctant to leap into the fray. Daniel Friedman, BCG’s global leader of transactions and integrations, explains why bold moves now could pay off. Waiting may feel safe, but the cost could be forfeiting once-in-a-decade opportunities. 

Learn More: 

Daniel Friedman: https://on.bcg.com/4mWHyGW 

Mid-2025 M&A Insights: https://on.bcg.com/3V6ENGF 

BCG’s Latest Thinking on M&A: https://on.bcg.com/4ndP9QU 

BCG’s M&A Sentiment Index: https://on.bcg.com/3VEdBzb 

Chapters:

00:00-02:56 Intro/Daniel’s ‘So What’ 

02:57-04:34 What is different now vs. the beginning of the year? 

04:35-06:13 How quickly will the market recover? 

06:14-08:20 What regions and sectors are particularly active? 

08:21-09:01What are risks that could impede recovery? 

09:02-10:26 What is wrong with waiting on the sidelines? 

10:27-12:00 Do downturn deals tend to deliver more value than boom time deals? 

12:01-13:25 What can a company to do ensure that it finds the right deal? 

13:26-17:02 How has M&A changed in a more uncertain world? 

17:03-18:03 How will AI evolve? 

18:04-19:45 What are the winners doing right in this new environment? 

19:46-21:16 The ‘Now What’ 

21:17-21:33 Outro

Transformation isn’t a gamble—it’s science. Kristy Ellmer, a leader with BCG Transform, unpacks the research behind what really makes change work: involving employees in the journey, preparing for the “messy middle,” and building emotional and practical support into the process. Successful efforts focus equally on shifting behaviors and mindsets, not just strategy and structure.  

Learn More: 

Kristy Ellmer: https://www.bcg.com/about/people/experts/kristy-ellmer 

Preorder Kristy's Book: https://www.amazon.com/How-Change-Really-Works-Science-Based/dp/B0FHBXYSLZ

BCG’s Latest Thinking on Business Transformation: https://www.bcg.com/capabilities/business-transformation/insights 

To Keep Transformations on Track, Incentives Are Crucial: https://www.bcg.com/publications/2025/incentives-are-crucial-for-transformation-success 

The Transformation Paradox: How to Grow When the Growing Gets Tough: https://www.bcg.com/publications/2025/transformation-paradox-how-grow-when-growing-gets-tough 

What happens when people live decades longer than before—but not necessarily healthier? Iana Kouris, customer experience leader at BCG X, explores how companies can help people live longer healthier. Businesses can jumpstart the longevity economy by leveraging CX, behavioral design and change management to develop new products for prevention and customized for the growing elderly population, as well as supporting their employees on this journey. 

Learn More: 

Iana Kouris: https://on.bcg.com/4fvFrXv 

BCGX: https://on.bcg.com/4ltCU1A 

How Digital and AI Will Reshape Health Care in 2025: https://on.bcg.com/4mEGBCu 

Private equity is under pressure to deliver returns in a tougher environment. Clark O’Niell, BCG’s global lead for AI infrastructure and cyber in the private investors & private equity practice, shares how the smartest investors are using AI to move beyond hype, drive impact at scale, and future-proof their portfolios. It’s about focus over fragmentation—and combining judgment with new tools. 

Learn More: 

Clark O’Niell: https://on.bcg.com/46tTmep 

BCG’s Latest Thinking on Private Equity: https://on.bcg.com/4598Fa5 

IT Spending Pulse: AI Agents and GenAI Reshape Priorities: https://on.bcg.com/4mmjVXG 

The So What from BCG on YouTube: https://www.youtube.com/playlist?list=PLMJgyXjV5gMI9JV-GcF_D1Y6zyf1Eab_0

Rich Lesser, BCG’s global chair, and Martin Reeves, chairman of the BCG Henderson Institute, reflect on the shocks and surprises that shaped the first half of the decade and what they reveal about the future. They explore the traits leaders need today: building trust, staying geopolitically aware, and adopting AI in a people-centered way. 

Learn More: 

Rich Lesser: https://on.bcg.com/4lZrWla 

Martin Reeves: https://on.bcg.com/4lXaAVX 

Winning in the 20s: https://on.bcg.com/4lpe1oo 

Winning the ’20s: A Leadership Agenda for the Next Decade: https://on.bcg.com/40iscDs 

Europe is at a tipping point after years of slow growth. Sylvain Duranton, BCG X’s global leader, explains how countries and companies can work together to simplify regulation, scale innovation, and build a truly unified, competitive Europe. 

Learn More: 

Sylvain Duranton:https://on.bcg.com/3T9QN9b 

Europe’s Business Leaders Are Ready for Action: https://www.linkedin.com/pulse/global-trade-disruption-wake-up-call-europe-boston-consulting-group-lbnhe/ 

BCG’s Center for Geopolitics: https://on.bcg.com/4kJir8K 

The role of the CEO is both powerful and punishing. Christine Barton, BCG’s CEO Advisory lead in North America, explores how to make the job more fulfilling. It starts with clarity of purpose, building the right leadership team, and minimizing activities that are time and energy sinkholes.

Learn More: 

Christine Barton: https://on.bcg.com/4n4CyAk 

BCG’s Insights for CEOs: https://on.bcg.com/4l6jujg 

Moves Only a CEO Can Make: https://on.bcg.com/4kUtpJ2 

Balancing a Dynamic Career and a Rewarding Personal Life: https://on.bcg.com/3TfaYTz 

Justin Manly, BCG’s lead on growth and innovation, explains how businesses can choose the right growth strategy given their aspirations and position in the market. Whether a company is gaining or losing share, in a booming or sluggish industry, profitable growth depends on knowing your starting point. 

Learn More: 

Justin Manly: https://on.bcg.com/4kGYyPH 

BCG’s Latest Thinking on Growth and Innovation Analytics: https://on.bcg.com/4kjTEIB 

BCG’s Latest Thinking on Corporate Finance and Strategy: https://on.bcg.com/3ZeAMlX 

Your Growth Strategy Depends on Your Starting Point: https://on.bcg.com/43YpzZm 

The Vitality Code: How Growth Leaders Master Strategy, Technology, People, and Culture: https://on.bcg.com/4dMKjH1 

Financial analysts were far more prepared than most CEOs for the US tariffs announced on April 2. Analysts, who serve as a proxy for the financial markets, anticipated tariffs would soon be an enormous issue, mentioning the topic 62% more often than did CEOs during Q1 earnings calls. That’s the conclusion of the second edition of the CEO Radar—a tool to help CEOs determine which issues truly deserve their time and attention. It unpacks the leading topics discussed on almost 4,900 earnings calls worldwide in Q1 2025, enabling chief executives to compare their agendas to those of their peers, and to the market’s expectations. On this episode of the CEO Radar Podcast, Edward Adams of Bloomberg Media Studios is joined by BCG Global Chair Rich Lesser and Michael Brigl, Head of BCG’s Central European practice, to discuss how tariffs are likely to have a long-term effect on corporate operations. 

Listen to CEO Radar: https://sponsored.bloomberg.com/immersive-story/the-ceo-radar-q2-2025 

Global trade is entering a new phase marked by unpredictability. Marc Gilbert and Michael McAdoo discuss how companies can respond by building supply chain flexibility, strengthening scenario planning, and enhancing their understanding of geopolitical developments.

Learn More:

Marc Gilbert: https://on.bcg.com/3SpNytS 

Michael McAdoo: https://on.bcg.com/4iQA6Ku 

BCG’s Center on Geopolitics: https://on.bcg.com/3EA5A9A 

There’s Nowhere to Hide as Tariffs Reshape Global Trade: https://on.bcg.com/44RLO47 

How Tariffs Are Shaping Investor Expectations: https://on.bcg.com/4iQA5pU 

The Global South isn’t standing still as tariffs and uncertainty roil financial markets and business plans. Aparna Bharadwaj, leader of BCG’s Global Advantage practice, explains how these nations are forming smart partnerships and moving from low-cost production to innovation-powered impact. 

Learn More: 

Aparna Bharadwaj: https://on.bcg.com/4cIKW3V 

In a Multipolar World, the Global South Finds Its Moment: https://on.bcg.com/42UhQLn

BCG on Emerging Markets: https://on.bcg.com/4cMJ9e4

BCG's Center for Geopolitics: https://on.bcg.com/3EA5A9A

[00:00] Aparna's 'So What'

[02:18] The Global South From Its Own Perspective

[04:12] Common Themes In The Global South

[07:43] Climate And Sustainability

[08:47] How Countries Are Navigating Their Own Paths

[11:08] China's Role In The Global South

[13:28] How Leaders In The Global North Can Flip The Narrative

[14:53] Emerging Industries In The Global South

[17:15] The Global South Is A Positive Story

[18:31] The Future Of Global Commerce

[20:21] Advice To Leaders In The Global South

[21:26] The 'Now What'

Nicolas de Bellefonds, BCG’s global AI leader, unpacks the myths, challenges, and real potential of AI agents. They can transform how work gets done if companies stop chasing shortcuts, rethink outdated processes, and prepare for the costs and complexity that come with real change. 

Learn More: 

Nicolas de Bellefonds: https://on.bcg.com/4lr0Dkh 

BCG’s Latest Thinking on AI: https://on.bcg.com/3Y1NHaq 

The CEO’s Workout for Peak AI Performance: https://on.bcg.com/44opFtV 

From Potential to Profit: Closing the AI Impact Gap: https://on.bcg.com/3XZBGSL 

Chapters:

[0:25] Nico’s So What

[1:16] What Are Agents?

[3:57] What Problems Do Agents Solve?

[5:56] How Do Agents Affect Processes?

[7:50] What Should Leaders Focus On?

[9:06] How Do You Start Improving Data and Infrastructure?

[10:24] What Are the Biggest Challenges?

[13:48] What Is Next?

[14:49] How Close Are We to AGI?

[15:43] What Are the Risks?

[17:13] Now What?

 By the year 2035, we will likely be able to utilize AI to crunch complex data sets and produce far more accurate predictions of the future, for everything from stock market fluctuations to consumer trends. Already, meteorologists are using AI to improve weather forecasting—for instance, by more accurately predicting when a hurricane will make landfall. But BCG’s Alan Iny says this does not mean that business leaders will be able to dispense with planning for multiple scenarios. Predictions will never be perfect—and everyone will have access to the same tools—so strategic planning will remain critical even as it evolves in new ways. 

Learn More: 

Imagine This: https://lnk.to/imagine-this-general-show09

Alan Iny: https://on.bcg.com/4fCNDo5 

Are Leaders as Prepared for Strategic Risks as They Think They Are?: https://on.bcg.com/3AXqw8J 

BCG on Corporate Finance and Strategy: https://on.bcg.com/496c3Ek 

CEO Moments of Truth: https://on.bcg.com/ITMoT  

Karin von Funck, BCG’s global lead for zero-based transformation, explains why great cost transformation goes beyond spreadsheets. The best companies don’t slash expenses. They have a deep understanding of what drives value, a rigorous approach to spending, and a culture that supports smart decision making. Quick cuts may deliver short-term relief but can erode long-term growth—as well as the trust of employees.  

Learn More: 

Karin von Funck: https://on.bcg.com/4iBZXqn 

BCG Latest Thinking on Cost: https://on.bcg.com/4iU0RhB 

Cost Management Remains an Executive Priority in 2025: https://on.bcg.com/41VTsYm 

For years, extended reality (XR) has waited to find its place in business. New lightweight, AI-enabled headsets are bringing the power of AI to the frontline. Tibor Mérey, BCG’s global business leader in frontier tech, explains how XR can boost productivity and address labor shortages. But will workers embrace it? 

Tibor Mérey: https://on.bcg.com/43l9LQI 

BCG’s Latest Thinking on Technology, Media, and Telecommunications: https://on.bcg.com/4hek0JY 

BCG on Augmented and Virtual Reality: https://on.bcg.com/4hcx0zu 

Seeing the World Through AI Glasses: https://lnk.to/imagine-this-Woolsey-smartglasses09 

HR is no longer just about managing people—it’s about shaping the future of work. Jens Baier, BCG’s HR transformation expert, discusses how AI and shifting employee expectations are forcing companies to rethink talent strategies. From re-recruiting to upskilling employees, HR must adapt to a rapidly changing landscape. 

Learn More: 

Jens Baier: https://on.bcg.com/41ca7Gv 

BCG on People Strategy: https://on.bcg.com/3QtAjro 

Decoding Global Talent: https://on.bcg.com/4gUC4IT  

Businesses are overlooking AI’s ability to create entirely new products and businesses. Beth Viner, who leads BCG’s corporate venturing and business building at BCGX, explains how organizations can move beyond efficiency and generate big revenue gains. Companies can combine their historical strengths with AI’s power to meet customer needs in new and unexpected ways.  

Learn More: 

Beth Viner: https://on.bcg.com/4193Lco 

BCG X: https://on.bcg.com/3WUviLQ  

BCG on AI: https://on.bcg.com/42OlGpK 

Beth’s TED Talk: https://www.youtube.com/watch?v=x92AnU6MUr0 

Supply chains are more important than ever. Geopolitical shifts and an ever-increasing need to reduce carbon emissions have created new challenges. Camille Egloff, head of travel, transportation, infrastructure, cities, and logistics for Europe, Middle East, South America, and Africa, explains how businesses can reduce risks and take advantage of emerging digital technologies to create lean, resilient supply chains that flex to meet demand. 

Learn More: 

Camille Egloff: https://on.bcg.com/42s5F8V 

BCG on Transportation and Logistics: https://on.bcg.com/4haftJ6 

The Real Cost of Decarbonizing the Shipping Industry: https://on.bcg.com/3WBjy0L 

Vinay Shandal, BCG’s sustainable investing leader, explains why global competition is both a challenge and a catalyst for clean energy. He talks about how governments can remove barriers and red tape in addition to providing financing—and why private companies are farther along than public companies in their net zero goals.  

Learn More: 

Vinay Shandal: https://on.bcg.com/4fSXsxH 

How AI Can Speed Climate Action: https://on.bcg.com/3C3kYKq 

A Year of Sustainability Progress in the Private Markets: https://on.bcg.com/3Pxh6oi 

Where Are Private Equity Firms on Their Way to Net Zero?: https://on.bcg.com/3Wdmy3s 

BCG on Climate and Sustainability: https://on.bcg.com/40cZsuD 

Vinay’s TED Talk: https://www.youtube.com/watch?v=7Q59suYxIec 

One in every three people will likely find their jobs significantly disrupted by AI in the next decade. Sagar Goel, leader of BCG’s work in digital reskilling and leadership development, talks about the role of the public and private sectors in preparing employees for this exciting, uncertain, and sometimes frightening world.   

Learn More: 

Sagar Goel: https://on.bcg.com/46D3O12 

Sagar’s TED Talk: https://www.youtube.com/watch?v=qC1QlUr5mCE 

BCG on AI: https://on.bcg.com/3SClDaT 

Harvard Business Review Article: https://hbr.org/2023/09/reskilling-in-the-age-of-ai 

Home to over half of the world’s supply chain activity, Asia is a complex powerhouse. Bitan Datta, BCG’s Asia Pacific leader in manufacturing and supply chains, describes how to balance cost, resilience, and geopolitics in this lively market.  

Learn More:

Bitan Datta: https://on.bcg.com/49IlBW0 

BCG on Supply Chain Management: https://on.bcg.com/3VHFYwN 

How GenAI Reimagines Supply Chain Management: https://on.bcg.com/49FwAj3 

CEO Moments of Truth: https://on.bcg.com/TSWMoT 

The consumer goods industry is facing threats from new competitors, inflation, and changes in consumer behavior. Rohan Sajdeh, global leader of BCG’s consumer practice, outlines how companies can adapt through portfolio reshaping, advanced pricing strategies, and personalized customer experiences. He also discusses how AI and sustainability are shaping the future of the industry.  

Learn More: 

Rohan Sajdeh: https://on.bcg.com/4ggm0RL 

Consumer Products Industry: https://on.bcg.com/4f2DyQe 

CEO Moments of Truth: https://on.bcg.com/TSWMoT 

More than half of M&A deals fail, while winning deals can deliver five times the average payoff. Daniel Friedman, BCG’s global leader of transactions and integrations, explains the importance of a clear plan, thoughtful choice of targets, and strong teamwork. Finally, if company cultures don’t mesh, even the strongest financial deals won’t create lasting value. 

Learn More: 

Daniel Friedman: https://on.bcg.com/3V2Wlnp 

M&A Activity by Year: The BCG M&A Report Collection: https://on.bcg.com/3OdAV3j 

BCG on M&A: https://on.bcg.com/4hYkp4y 

CEO Moments of Truth: https://on.bcg.com/TSWMoT 

Hubertus Meinecke, BCG’s global climate and sustainability lead, and Axel Reinaud, CEO of NetZero, discuss what climate startups can learn from large corporations and vice versa. Corporations have capital that startups need but take a long time to make decisions. Startups are fast moving and have strong technical skills but are short on the capital that large corporations can provide.  

Learn More: 

Hubertus Meinecke: https://on.bcg.com/3AqhSzp 

Axel Reinaud: https://netzero.green/en/team/ 

NetZero: https://netzero.green/en/ 

Green Growth Accelerator: https://on.bcg.com/4furqrQ 

CEO Moments of Truth https://on.bcg.com/TSWMoT 

Judith Wallenstein, leader of BCG’s CEO Advisory, explains how chiefs of staff help CEO’s succeed and identify the characteristics that matter most in this role. The best chiefs of staff have integrity, confidence, and a selfless commitment to their boss —becoming part of a CEO’s inner circle by staying out of the spotlight. 

Learn More: 

Judith Wallenstein: https://on.bcg.com/402EekT 

CEO Agenda: https://on.bcg.com/400T1MM 

How CEOs Can Find the Right Chief of Staff: https://on.bcg.com/3NowT7K 

CEO Moments of Truth https://on.bcg.com/TSWMoT 

Mark Abraham, leader of BCG’s Marketing, Sales & Pricing practice in North America, explains how organizations can combine the physical and digital to create powerful customer experiences. As co-author of the new book Personalized: Customer Strategy in the Age of AI, Abraham explains that few actually hit the mark—wasting resources and leaving customers disappointed. 

Learn More: 

Mark Abraham: https://on.bcg.com/3NdACFc 

Read Personalized: Customer Strategy in the Age of AI: https://on.bcg.com/3zVUEAN 

BCG on Personalization: https://on.bcg.com/4eRv1QK 

CEO Moments of Truth: https://on.bcg.com/TSWMoT 

What are today’s big business challenges and why is it a great time to be a CEO? Christoph Schweizer talks about what he has learned in his three years at the helm.    

Hear Christoph’s insights on how CEOs navigate difficult decisions, including his own "moment of truth" when he faced a critical challenge. 

Learn More: 

Watch Christoph's one-on-one discussions with CEOs: https://on.bcg.com/TSWMoT 

Explore the latest for CEOs from CEOs: https://on.bcg.com/4exCwvS 

Christoph Schweizer: https://on.bcg.com/3MU8eaZ 

Can risk management evolve from a check-the-box exercise into a driver of innovation? Tad Roselund, BCG’s former chief risk officer, explains how organizations can create advantage by anticipating challenges, training employees to spot risks, and balancing prevention with recovery. 

Learn More: 

Tad Roselund: https://on.bcg.com/3WR4Ge2  

BCG on Risk and Compliance: https://on.bcg.com/3Toc1RB 

CEO Moments of Truth: https://on.bcg.com/TSWMoT

Listen as BCG AI conversational agent GENE and editor in chief Paul Michelman highlight the opportunities and obstacles ahead for CEOs, as outlined in BCG’s most recent thought leadership. The duo share which steps to take now before an expected M&A resurgence, the lessons to be learned from fintech, and how to advance carbon dioxide reduction. 

LEARN MORE 

After you listen, dive deep into the details in these bcg.com publications: 

AI at Work 2024: Friend and Foe (https://www.bcg.com/publications/2024/ai-at-work-friend-foe) 

M&A Insights H1 2024: The Recovery Continues (https://www.bcg.com/publications/2024/m-and-a-market-insights-series-h1-2024) 

Prudence, Profits, and Growth (https://www.bcg.com/publications/2024/global-fintech-prudence-profits-and-growth) 

Boosting Demand for Carbon Dioxide Removal (https://www.bcg.com/publications/2024/boosting-demand-for-carbon-dioxide-removal) 

Subscribe to CEO Digest: https://lnk.to/ceo-digest-general-series-link05

For more insight from BCG on the CEO Agenda, visit https://on.bcg.com/4cSLtiu. 

Hear more of GENE on Imagine This… at https://lnk.to/imagine-this-general-show09, BCG’s future-focused podcast series. 

One in every three people will likely find their jobs significantly disrupted by AI in the next decade. Sagar Goel, leader of BCG’s work in digital reskilling and leadership development, talks about the role of the public and private sectors in preparing employees for this exciting, uncertain, and sometimes frightening world.   

Learn More: 

Sagar Goel: https://on.bcg.com/46D3O12 

Sagar’s TED Talk: https://www.youtube.com/watch?v=qC1QlUr5mCE 

BCG on AI: https://on.bcg.com/3SClDaT 

Reskilling in the Age of AI: https://hbr.org/2023/09/reskilling-in-the-age-of-ai

In a world of microtargeted ads and niche audiences, sports remain one of the few remaining opportunities for brands to capture the attention of the masses. Dan Wald, global lead of BCG’s sports business, talks about how the Olympics works to stay relevant in a fragmented world. How can businesses and sports leagues incorporate this success into their current strategies?  

Learn More: 

Dan Wald: https://on.bcg.com/4dfqw1g 

Marketing and Sales: https://on.bcg.com/46jJ7Hx 

The average US consumer belongs to around 14 loyalty programs. Edward Crouch, BCG’s global leader for loyalty and membership, explains how unique experiences and personalization can convert everyday customers into loyal fans.  

Learn More: 

Edward Crouch: https://on.bcg.com/3zgpaF0 

Loyalty Programs Need Next-Generation Design: https://on.bcg.com/4chjlWy 

Travel and Tourism: https://on.bcg.com/3KXgJ3X 

One in every three US adults has a criminal record that follows them like a lead weight as they look for work. Lina Bankert, managing director and partner in BCG’s Chicago office, and Kathleen St. Louis Caliento, president and CEO of Cara Collective, explain that formerly incarcerated people can be model employees. Hiring always involves risk. By partnering with government agencies and nonprofit organizations, companies can set up fair-chance hires for success in the workplace. Many of them, for example, also need help with housing and transportation that agencies can provide.

Learn More: 

Lina Bankert: on.bcg.com/4c7gm2Q 

Kathleen St. Louis Caliento: Kathleen St. Louis Caliento - Cara Collective 

Three Roads to Equitable and Inclusive Talent Development: on.bcg.com/3xifUQa 

Cara Collective: Home - Cara Collective 

Banks and other financial systems are the lifeblood of the economy. But most of them trade at less than book value, constrained by regulation, the growth of private credit, and tech startups. Kilian Berz, global vice chair of BCG’s financial institutions practice, explains how traditional banks can regain their footing through leadership and transformation.

Learn More:

Kilian Berz:https://on.bcg.com/4bDKQcj 

Financial Institutions: https://on.bcg.com/3wLmFK5 

To Seize a $7 Trillion Opportunity, Banks Need Bolder Strategies for Serving Customers and Society: https://on.bcg.com/4byWlSm 

Current economic models are not up to the challenge of capturing the real-world complexities of climate change. But better models are on the horizon. Sophia Davies,BCG’s lead for climate tech partnerships, explains how AI can supercharge these models to predict how public policies will motivate the private sector. Early returns suggest we may be vastly underestimating the effect of policy on climate change.  

Learn More: 

Climate and Sustainability: on.bcg.com/3QOGjeX 

AI:on.bcg.com/3K69aHS 

“Deep Design” Could Take On the World’s Big Systemic Challenges: https://on.bcg.com/3K6oFPV 

If cybercrime were a country, it would be the third largest economy in the world. Paul O’Rourke, BCG’s global cybersecurity leader, explains how organizations can protect themselves and their supply chains: Start by recognizing that the elimination of all risks is impossible. Instead focus security efforts on an organization’s “crown jewels”—its most critical digital assets. Leaders don’t need to be cyber experts. But regulators may hold them responsible for some breaches, so they better understand and address the risks.

Learn More:

Paul O’Rourke: https://on.bcg.com/3QAoPCN

Cybersecurity and Digital Risk: https://on.bcg.com/3UwRTwg

Every C-Suite Member Is Now a Chief AI Officer: https://on.bcg.com/3UJ7ry9

Joe Davis, BCG’s former regional chair for North America, says you can make tough decisions without being a “tough guy.” In the executive suite, empathy and authenticity are in, according to Davis, the author of the new business book, The Generous Leader. Even as tech skills dominate the headlines, Davis celebrates the enduring value of mastering people skills. 

Learn More: 

The Generous Leader: A Leadership Book by Joe Davis | The Generous Leader 

Joe Davis: https://on.bcg.com/3Q9pMlw 

Do Not Stop Asking Questions and Listening Carefully to the Answers: https://on.bcg.com/3Jx5LBy  

Turning Superheroes into a Super Leadership Team: https://on.bcg.com/4d2fnlk 

Responsible investing goes back decades or even longer if pronouncements in the Old Testament and Qur’an are considered. Environment, social, and governance goals have become embedded in corporate strategy, even if the acronym ESG has become polarizing. Tim Mohin, director of climate and sustainability at BCG, discusses this evolution and what the next iteration might look like. One thing is clear: these goals aren’t going away even if companies stop talking about them.  

Learn More: 

Tim Mohin: https://on.bcg.com/3TK47kE 

Climate Change and Sustainability: https://on.bcg.com/3xl1QoG 

The original BRIC acronym came to life in 2001 to describe the untapped economic potential of Brazil, Russia, India, and China. This informal grouping of nations has since coalesced into a rising economic force, especially since the entry of South Africa in 2010 and Egypt, Ethiopia, Iran, and the United Arab Emirates at the start of this year. Daniel Azevedo—leader of BCG’s global advantage practice in Europe, the Middle East, South America, and Africa —explains how global companies can navigate a world in which economic power is heading south. 

Learn More: 

Daniel Azevedo: https://on.bcg.com/3vli2Wc 

Jobs, National Security, and the Future of Trade: https://on.bcg.com/3TLkE9o 

These 9 Forces Are Reshaping the Global Business Landscape: https://on.bcg.com/3VrSwJr 

From 2010 to 2016, Africa was closing the gender gap faster than any region in the world. Challenges such as plunging commodity prices and the pandemic have set that progress back a generation. BCG’s Zineb Sqalli and Phillipa Osakwe-Okoye explain that domestic violence as well as unsafe public places are barriers in southern Africa. Traditional roles of women in families stand in the way of progress everywhere. Both public and private sectors must change the narrative to create inclusive work environments. Besides being the right thing to do, gender equity could boost Africa’s GDP by $300 billion a year. 

Learn More: 

Reframing the Narrative on Women’s Roles in African Societies: on.bcg.com/3UQd3Hx 

Zineb Sqalli: on.bcg.com/3wqCoO7 

Phillipa Osakwe-Okoye: on.bcg.com/3UOVhnO 

Most companies have no idea how many of their employees live with a disability. Most organizations report 4-7%, but BCG research says it’s much higher—25%. And that percentage is only going to climb as the workforce ages. Brad Loftus and Hillary Wool are both high-performing consultants who live with disabilities. They discuss why companies are so misinformed and explore how leaders can provide reasonable and cost-effective accommodations—and increase inclusion and retention.    

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In implementing generative AI, companies are paying too much attention to the algorithms and not enough to the human element. How well are workers equipped to use it—and use it responsibly? Allison Bailey, global leader for BCG’s people and organization practice, discusses the need for upskilling and reskilling in not just technology, but also being adaptive, creative, and collaborative. Businesses must also train their employees to incorporate AI into their daily routine—and learn when the risks are not worth it.  

Learn More: 

From Potential to Profit with GenAI: https://on.bcg.com/4b1Bp6A 

Time is a finite resource. What is the best way to spend it? Bob Sulentic, CEO of the multibillion-dollar company CBRE explains why he deliberately leaves hours of his workday open for thinking, reading, and being available to his direct reports. That approach may not work for all CEOs. What’s important, explains BCG’s Jeff Hill, is that CEOs spend time thinking about time. An unexamined calendar is a missed opportunity to become a more effective leader.   

Learn More: 

For CEOs, It’s About Time: https://on.bcg.com/41ICUTf 

Jeff Hill: https://on.bcg.com/4anotrx 

Bob Sulentic: https://www.cbre.com/people/bob-sulentic 

As 2023 ends, people look to the new year to become the best version of themselves. Sreyssha George, an expert in technology and people for BCG, explains how to build your personal brand by choosing a role model, asking for feedback, and being open to change. 

Learn More: 

Sreyssha George: https://on.bcg.com/472Hqgn 

The human brain is constantly making associations between events, objects, and memories. David Ratajczak, global leader of BCG’s marketing practice, says companies can rely on this deep psychology to create positive associations with their brand. Campaigns no longer exist solely in big media where only large, established companies could afford them. Startups and small businesses can win mindshare against industry giants by investing in precision digital technology that takes advantage of these associations.      

Learn More:

Digital Marketing: https://on.bcg.com/3GzAe04

Capturing Mind Share with Precision Branding: https://on.bcg.com/3T6jMw0

Ahead of COP28, the UN’s climate conference, we explore the unique ways public-private partnerships help achieve sustainability goals. Lars Fruergaard Jørgensen, CEO of Novo Nordisk; Pascal Soriot, CEO of AstraZeneca; and Christine O’Brien, lead for BCG’s climate and sustainability practice in health care, discuss the projects and success of the Sustainable Markets Initiative Health Systems Task Force.

The Task Force brings together global health leaders to enhance individual, societal, and planetary health. Together, they have launched sector-first commitments, actions, and recommendations to accelerate the delivery of net zero, patient-centric health systems.

 Learn More: 

https://www.sustainable-markets.org/taskforces/health-systems-taskforce/  

For more about Pascal: https://www.astrazeneca.com/our-company/leadership.html#

For more about Lars: https://www.novonordisk.com/about/executive-management/lars-fruergaard-jorgensen.html

For more about Christine: https://on.bcg.com/3R9xbSJ)

https://on.bcg.com/47KDWQp

We are closing in on the first anniversary of the public release of generative AI tools such as ChatGPT and GPT-4. And yet the ever-changing field of human-machine collaboration remains poorly understood. François Candelon, global director of the BCG Henderson Institute, explains the findings of recent research that explores where AI work is more effective than people and where it isn’t.  

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Downtowns were built for a 9-5 world that no longer exists. Santiago Ferrer, BCG’s North American lead for cities, real estate, and infrastructure development, says civic leaders have an opportunity and responsibility to rethink the best use of buildings, transportation systems, and other infrastructure.  

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A price is an expression of value and part of a conversation with customers. Jean-Manuel Izaret, BCG’s global leader of pricing, discusses the importance of designing a pricing strategy that creates value for customers and companies alike. Businesses must know when to leave money on the table and be careful to avoid prices so high they actually hamper sales. Jean-Manuel highlights seven pricing games companies should consider playing and other lessons to build pricing strategy from his new book, Game Changer.

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Should the workplace of the future consist of a mostly in-office, remote, or hybrid model? Deborah Lovich, leader of BCG’s work on people strategy, argues we’re asking the wrong question entirely. Organizations should focus on creating productivity for themselves and joy for their employees. It will take more than a memo from the top to create this new working model. Time, resources, and strong managers are all necessary.   

In 2015, the UN established Sustainable Development Goals to be achieved by 2030. In 2023, we are halfway there and have achieved only about 12% of those goals. Rich Hutchinson, global leader of BCG’s Social Impact practice, suggests that companies both can help achieve those goals and boost their bottom line. Organizations need to set ambitious goals. Leaders need to do more than treat ESG as a checklist. And governments can also provide incentives that encourage private sector innovation.  

Cost-cutting gets a bad rap, but the exercise is actually an opportunity to find money that can be reinvested in the business. Mark Austin, BCG’s global topic leader of cost and zero-based transformation, challenges executives to create more efficient and effective operating models by empowering employees to find areas of unnecessary spending in places that may not be obvious. They can then look to their people and their industry to find the most effective ways to funnel that money back into the organization.  

As the school year approaches, we are reaching into The So What from BCG archives. Join us as we revisit our examination of why education remains rooted in a bygone era of neat orderly rows of desks and lesson plans, even as the world races ahead into the metaverse and beyond. In this wide-ranging conversation first published in June 2022, Leila Hoteit, managing director and senior partner who leads BCG’s education, employment, and welfare work, argues for a lifelong approach to learning inside and outside the classroom—one that teaches people to solve hard problems and develop soft skills.

She talks about why students should think about the fairytale “Little Red Riding Hood” from the perspective of the wolf, how the technology that treats autism can help others learn better, and why people from different cultures may come up with different answers to the famous trolley problem.

How do the top 5% of companies ascend to their spots—and stay there? Extensive BCG research shows that they excel in six areas, among them: focusing on a clear vision, remaining agile, and creating a solid, yet flexible tech base. A leader of that research, Romain de Laubier, shares insights from working alongside executives and helping them take an honest look at what their companies do well—and what could be improved. Also the global leader of digital strategy and AI work at BCG, he highlights some of the key findings from the Build for the Future research.  

Jessica Apotheker, chief marketing officer of BCG and BCGX, and Akbar Hamid, co-founder of People of Crypto Lab, explain how the metaverse can combine the best of the physical and virtual worlds to create a seamless immersive experience—or amplify what’s wrong in the physical world.  

AI is evolving daily, challenging businesses to adjust and adapt. Vladimir Lukic, global leader of BCG’s Tech & Digital Advantage practice, demystifies what companies need to get right when implementing AI. A shift in mindset can go a long way toward unlocking AI’s potential.  

Leaders frequently talk about purpose and vision. Too often, these concepts get stuck at the top and do not cascade down throughout the organization. BCG’s David Ritter explains how organizations can unlock latent productivity and creativity by connecting purpose and vision to the day-to-day work of teams.   

Customers are demanding speed and convenience in their interactions with companies. Technology, especially artificial intelligence, is often better at meeting customer needs than humans. Karen Lellouche Tordjman, leader of BCG’s customer experience work, explains how companies can combine technology and humans to create the most compelling customer journeys and touchpoints.   

The post–World War II order of free markets, democratic government, and global institutions is breaking apart, argues Nikolaus Lang, who leads BCG’s Global Advantage practice. With the future uncertain, companies should prepare for a range of scenarios that likely involve greater uncertainty and less global trade.  

Sylvain Duranton helps companies build AI-enabled businesses. As the the global leader of BCG X, he has a front row seat to the generative AI revolution. He discusses the industries likely to face the most disruption, the future of work, and how generative AI can help solve challenges in climate and health. His advice to companies unsure how to get started? Pick a difference-making opportunity; invest adequately; upskill your people; and rethink processes to accommodate generative AI.  (Read more about the risk and reward of generative AI https://www.bcg.com/x/artificial-intelligence/generative-ai.)

CEOs generally face either economic uncertainty (the Great Recession) or great change (the digital-driven era preceding the pandemic). Today’s leaders are facing both at the same time, explains Rich Lesser, BCG’s chair. While uncertainty requires resilience, change requires evolution. It’s hard to do both. Nonetheless, Lesser sees great potential with the advances in AI but also physical technologies such as synthetic biology. He shares insights from his own discussions with CEOs as well as from BCG's recent survey of nearly 800 global C-suite executives across all industries, CEO Outlook 2023: Caution, Optimism, and Navigating the Road Ahead.

Companies and banks have often pursued social goals such as financial inclusion as an obligation rather than a business opportunity. Douglas Beal, who leads BCG’s client work with financial institutions on sustainable finance and investing, argues that doing good is also good business. Companies and banks can build profitable, sustainable social business and improve their bottom lines.  

Financial crime has become big business. The United Nations estimates that 2%–5% of global GDP is laundering every year. If businesses—all businesses, not just banks—are not part of the solution, they are part of the problem, argues BCG’s Hanjo Seibert. Over the past ten years, half of all fines levied in financial crime cases have been regular businesses. Beyond satisfying their legal obligations, businesses can reap other benefits, such as more intimate knowledge of their customers and suppliers. In other words, compliance is good for business.  

In Indonesia, consumers began mixing together several orders of McDonald’s soft serve ice cream into a dessert mashup. Videos of this quirky development quickly went viral, and the trend spread to Thailand. Rather than worry about losing control over its carefully crafted image, McDonald’s encouraged the activity by creating an online video ad campaign around their customers’ videos. Welcome to the crazy world of shoppertainment, which BCG projects will grow into a $1 trillion market in Asia by 2025.  

Nadjia Yousif, BCG’s chief diversity officer, explains how an inclusive workforce creates happier employees who are more likely to stay—and she has the numbers to back her up.

Executives and leadership extol the virtues of teamwork. Inclusion is just that—the feeling of being part of something larger than yourself. Nadjia Yousif says that if people feel included, they will be happy, feel a greater sense of well-being, and stick around. This is not fluffy conjecture but a core finding of a BCG survey of 27,000 employees in 16 countries.

James Lowry has devoted most of his professional life trying to bring corporations and minority communities closer together. While Lowry views many of the corporate diversity efforts in the 1960s and 1970s as charity, he says companies are finally starting to create business-driven initiatives supported with resources and leadership commitment. Lowry talks about how corporations and communities alike benefit from supplier diversity, leadership diversity, financial inclusion, racial equity, and minority business enterprises. He also looks back at that a career that spans volunteering in the Peace Corps, working with Bobby Kennedy in Bedford-Stuyvesant, a troubled Brooklyn neighborhood back in the 1960s, and roaming the corridors of corporate power.  

Artificial intelligence has generated both business rewards and reputational risk for companies. Consumers and customers have legitimate concerns over the use of AI in business. The best way to address those concerns, says Steven Mills, the chief AI ethics officer for BCG X, is to develop responsible AI principles that set forth how organizations will and will not deploy AI—and what they will do when they fall short of these principles. By working closely with employees, consumers, and customers on these principles, organizations can generate confidence with these key stakeholders. This approach is valuable whether or not governments adopt regulations governing the use of AI.

In 2011, venture capitalist Marc Andreessen famously declared that “software is eating the world,” meaning it would disrupt traditional industries. Alex Koster, who leads BCG’s automotive technology and software business, explains just how fundamentally software is altering an industry, whose main product, the car, has changed relatively little in 100 years. In self-driving vehicles, for example, the cabin will offer an immersive experience for riders. Besides the consumer experience, the rise of electric and self-driving cars will likely encourage cooperation between the auto and tech industries and force cities to reimagine the role of streets and public space.

Three decades after the development of the commercial Internet, nearly half the world’s 8 billion people do not have access to high-speed Internet. For Vaishali Rastogi, BCG’s global leader of its technology, media, and telecommunications practice, closing this gap is an economic, social, and moral imperative. It’s also personal, a reflection of her broader interest in inclusion. For the past 30 years Vaishali has trailblazed a professional career in Asia as a woman, and she now works in industries where women remain minorities.

Over the past 20 years, assets under management of financial firms have nearly quadrupled to more than $110 trillion, powered by the growth in equity values. Dean Frankle—who leads BCG’s asset and wealth management in Western Europe, South America, and Africa—foresees a more textured and nuanced future for the industry. Alternative asset classes, such as toll roads and other infrastructure, could account for up to half of the industry’s revenue. Passive investing will continue its growth as the emergence of personalized indexes takes hold. And climate and sustainability will increasingly shape investment decision-making.

Linear thinking is valuable when the environment is relatively stable and familiar. But in uncertain economic times, executives also need to think expansively about the future, analyzing a range of potential scenarios. Alan Iny discusses how executives can prepare for uncertainty rather than be overwhelmed by it.

COP27, the global climate conference in Egypt, represented a mix of accomplishments and frustrations. Wealthy nations agreed to establish a fund to help pay for the loss and damage that their emissions have imposed on poor countries in Africa and elsewhere.

And yet the current levels of emissions from the North remain stubbornly high, and will continue to affect nations in the South. Several members of BCG’s COP27 delegation discuss what the conference means for Africa—the need for resilient infrastructure and communities, the need for the private sector to do more, and the dangers that both climate change and climate action impose on women.

We often hear that the climate transition must also be a just transition. But how can we make that happen when, for example, coal remains both the largest source of energy in the world and a source of steady income for miners in many countries? Keshlan Mudaly, a BCG principal in Johannesburg, South Africa, unpacks the many tradeoffs and dilemmas that confront public and private leaders in their quest to lower carbon emissions.