Used Car Dealer Podcast

In this episode of the Used Car Dealer Podcast, Zach talks with Dave Anderson, founder and CEO of EvenFlow AI, about how smarter shop loading can help dealerships get more production from existing technician capacity while improving customer experience, recall execution, and used-car reconditioning. Dave brings a PhD in theoretical and applied mechanics plus experience applying capacity optimization at United Airlines and in healthcare. He explains why many service departments operate m...

In this episode of the Used Car Dealer Podcast, Zach talks with Jason Barrie, Chief Operating Officer of PromptPath and a longtime automotive retail technology leader, to unpack how dealerships can use AI to make employees better without removing the human element from the car-buying experience. Jason draws on more than two decades across DealerTrack, Cox Automotive, Carmatic, and DAS Technology to explain where technology genuinely improves dealership performance—and where it can creat...

In this episode of the Used Car Dealer Podcast, Zach sits down with Jeff Martin, CEO of the National Independent Automobile Dealers Association (NIADA), to preview the upcoming NIADA Convention & Expo in Denver and discuss the biggest issues facing independent dealers today. Jeff shares what makes this year’s Denver event unique, from NIADA’s education-focused breakout sessions and networking opportunities to a closing general session covering the China wave, TikTok, and how dealers can...

In this episode of the Used Car Dealer Podcast, Zach Klempf talks with Dan Ingle, President & COO of UsedCars.com, to discuss how affordability pressures are fueling a major shift from new to used vehicles and what dealers need to do to stay ahead in a tight inventory market. Drawing from his extensive automotive background, including leadership roles at Kelley Blue Book and AutoWeb, Dan shares practical strategies dealers can use heading into 2026. The conversation covers pricing v...

In this episode of the Used Car Dealer Podcast, Zach talks with Monik Pamecha, co-founder of Toma, about how AI is reshaping dealership operations, from lead handling to customer communication and overall efficiency. Monik shares how Toma started by solving a simple but critical problem—missed calls and slow response times—and how that expanded into a broader opportunity to reduce friction across the entire car buying process. The conversation dives into why today’s consumers expect ins...

In this episode of the Used Car Dealer Podcast, Zach talks with Sanjay Varnwal, co-founder and CEO of Spyne AI, to unpack how AI-powered merchandising is helping dealers move inventory faster by getting vehicles live online sooner and with more premium visuals. Sanjay explains why “time-to-live” is one of the most overlooked profit levers in used cars, how holding cost compounds every day a vehicle sits without strong photos, and how Spyne helps dealers publish listings earlier without wait...

In this episode of the Used Car Dealer Podcast, Zach talks with Amit Chandarana, CEO of Curbee, to unpack how mobile service is reshaping dealership retention—and why fixed ops is increasingly becoming a front-and-center growth engine. Amit shares lessons from his career at Toyota, Edmunds, and Roadster, and how those experiences influence the way Curbee helps dealers operationalize mobile service (not just “buy software”). The conversation dives into the real adoption hurdles inside de...

In this episode of the Used Car Dealer Podcast, Zach talks with Paulo da Silva, who leads the digital commerce business at Cox Automotive—including e-commerce, CRM, marketing automation, and deal structuring—to unpack how transparency, omnichannel retail, and AI are redefining the car-buying experience for both dealers and consumers. Paulo shares his journey from strategy and M&A into building direct-to-consumer businesses at Whirlpool and then stepping in to help Cox Automotive lau...

In this episode of the Used Car Dealer Podcast, Zach talks with Derek Hansen, Vice President of Inventory Management Solutions at Cox Automotive and head of vAuto, to dig into how data, AI, and disciplined process are reshaping used-vehicle inventory strategy. Derek shares his non-traditional path from Intel and Bain & Company into automotive, and why he sees dealers as some of the most resilient and entrepreneurial operators in any industry. They dig into variable management, scaling o...

In this episode of the Used Car Dealer Podcast, Zach talks with Cole Reiken, Managing Director of Blue Driver, to unpack how smarter diagnostics and data-driven tools are reshaping dealership profitability and customer trust. Cole shares lessons from his career at Impel.AI, Open Lane, and Canadian Black Book, and how those experiences inform his leadership at Blue Driver. He dives into the balance of serving both DIY consumers and enterprise dealers, the challenge of system fatigue in dealer...

In this episode of the Used Car Dealer Podcast, Zach sits down with Aaron Kleinhandler, CEO of Better Car People, to discuss how AI-powered technology and live agents are transforming dealership engagement. Aaron shares lessons from his private-equity journey leading Spectrio, insights from scaling Better Car People through acquisitions like Proactive Dealer Solutions, and his philosophy on balancing automation with human touch in the BDC. The conversation covers omnichannel customer expectat...

In this episode of the Used Car Dealer Podcast, Zach Klempf is joined by Ross Tinkham, Go-To-Market Leader at Podium, and Alex Lawrence, CEO of EV Auto, a leading EV-only independent dealership and Podium customer. Fresh off the buzz of post-NIADA conversations around AI, Zach explores how artificial intelligence is transforming communication, sales, and service in the independent dealer space. Ross shares how Podium’s AI-driven BDC solutions are enhancing lead engagement and operational effi...

In this episode of the Used Car Dealer Podcast, Zach Klempf welcomes back Jeff Martin, CEO of the National Independent Automobile Dealers Association (NIADA), to discuss the upcoming 2025 NIADA Convention, major changes in the used car market, and how independent dealers can thrive amid uncertainty. Jeff shares what to expect at this year’s convention—from new “Dealer Rounds” networking sessions to a robust AI-focused education track—and why NIADA is doubling down on advocacy, education, and ...

In this episode of the Used Car Dealer Podcast, Zach talks with Kevin Roberts, Director of Economic & Market Intelligence at CarGurus, to decode today’s whiplash market—from March’s tariff shock to the spring surge in used-car supply. marries first-party shopper data with macro-economics, why dealers shifted from clearing aged units to stocking up, and what rising interest rates and affordability crunches mean for pricing strategy. The conversation digs into EV and hybrid demand curves, t...

In this episode of the Used Car Dealer Podcast, Zach talks with Tim Zierden, Chief Operating Officer at TradePending, to unpack how the company’s trade-in, payment, video, and retention tools are “making automotive simple” for more than 5,000 dealerships. Tim shares what drew him to the role after two decades at Cox Automotive, KAR Global, and Dealertrack, the biggest milestones powering TradePending’s recent expansion, and how real-time data helps dealers outpace tariff-driven price swings. ...

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Hanna, CEO of TrueSpot, an innovative company transforming fixed ops with real-time vehicle and key tracking technology. They discuss how TrueSpot’s solutions minimize wasted time, cut costs, and ultimately enhance the customer experience. From initial challenges and triumphs to upcoming features and the future of location intelligence, Mike offers valuable insights for dealers looking to modernize their service operations. ...

In this episode of the Used Car Dealer Podcast, Zach talks with John Traver, the founder of Traver Technologies and TraverConnect, to explore the evolution of the BDC concept. John shares insights on launching TraverConnect, transforming service-lane interactions into revenue opportunities, and balancing people with technology to deliver an exceptional customer experience. This conversation dives into leadership lessons, changing customer expectations, and the future impact of AI and automati...

In this episode of the podcast, Zach sits down with Randy Kobat, President and CEO of Repair On Demand, a provider of innovative reconditioning solutions for dealerships. They discuss how reconditioning has become a critical factor in dealership success, the common inefficiencies that slow down the recon process, and how technology can help dealers cut turnaround time and maximize profitability. Randy shares lessons from his extensive background—leading brands like vAuto, Kelley Blue Book Ins...

In this episode of the Used Car Dealer Podcast, Zach talks with Mark Allen, President of AutoAp, a leading provider of recall management services for dealerships, fleets, and various automotive partners. They discuss how AutoAp’s technology resolves the frequent discrepancies in safety recall data, the complexities behind VIN checks, and why automated, timely recall information is crucial for protecting customers and avoiding costly liability. Mark shares how his extensive experience in the a...

In this episode of the Used Car Dealer Podcast, Zach engages in an insightful conversation with Ryan Maher, CEO of BizzyCar. They discuss the broken recall management system, how BizzyCar’s AI-powered platform is transforming the process for OEMs, dealers, and consumers, and what this means for safety and compliance. Some of the questions asked were: Q) Ryan, can you share your journey in the auto industry and what inspired you to focus on recall management with BizzyCar? Q) With 21 m...

In this episode of the Used Car Dealer Podcast, Zach dives into an engaging conversation with Brian Kramer, GM of AccuTrade. They discuss the current shifts in the used car market, the innovative appraisal tools offered by Accu-Trade, and how these tools help dealers make smarter decisions while enhancing the customer experience. Brian shares insights on navigating misconceptions in vehicle appraisals, success stories from dealerships, and AccuTrade's plans for 2025. Dealers of all sizes will...

In this episode of the Used Car Dealer Podcast, Zach interviews Mike Goodwin, Founder and President of EverLogic, a leading Dealer Management System (DMS) company in the RV and trailer space. Mike began his journey in the industry helping an RV dealership with accounting integrations and has been running EverLogic for over 20 years. He shares his expertise on a range of topics relevant to RV, trailer, and golf cart dealers, including industry challenges, technological advancements, and future...

In this episode of the Used Car Dealer Podcast, Zach interviews two special guests from Cox Automotive: Jade Terreberry (Sr. Director, Strategic Planning & Business Development) and Micah Tindor (Sr. Dir. Strategic Planning Kelley Blue Book ICO). They cover a range of topics relevant to today’s used car market, from digital advertising strategies to inventory management and customer retention. Some of the questions asked were: Q) How did you both get started in the automotive business? ...

In this episode of the Used Car Dealer Podcast, Zach interviews Dave Sutton, Vice President of Business Development and Industry Relations at Montway. The discussion covers vehicle reconditioning, condition report writing, and the current state of the recovery industry. Dave also shares insights on how technology is shaping these areas and what the future holds for the industry. Some of the questions asked on the podcast include: Q) Can you share a bit about your background and how yo...

In this episode of the Used Car Dealer Podcast, Zach interviews Todd Smith, founder of QoreAI, a startup focused on identity verification and transactional fraud prevention in the automotive space. They discuss the recent CDK DMS hack, the prevalence of transactional fraud, and the future of secure document management in the automotive industry. The conversation also delves into how technology impacts credit affordability and what dealers can do to enhance their security measures. Some of th...

In this episode of the Used Car Dealer Podcast, Zach interviews Andrew Rostami, Chief Product Officer and CMO at Credit Acceptance. They discuss Credit Acceptance’s strategies for dealer growth and support for the subprime ecosystem. The conversation also highlights the latest financing tech innovations and upcoming initiatives from Credit Acceptance. Some of the questions asked on the podcast include: Q) Andrew, what is your background and current role at Credit Acceptance? Q) What factors...

In this episode of the Used Car Dealer Podcast, Zach interviews Mary Bartlett, Vice President of Business Development at Montway Auto Transport. They discuss Mary’s journey into the transportation space from automotive retail, the current state of automotive transport and logistics, and what makes Montway Auto Transport a leader in the industry. They also cover Montway's M.A.P. system and its impact on inventory and transportation management for dealerships. Some of the questions asked on the...

In this episode, Zach is joined by Jeff Martin, CEO of NIADA since February 2023 and former executive director at TXIADA. They discuss the upcoming NIADA Convention 2024, regulatory compliance, the used car marketplace, and the latest initiatives from NIADA! Some of the questions asked on the podcast include: Q) Jeff, you've been CEO of NIADA for nearly a year. What are your observations and key achievements? Q) How is running TXIADA different from NIADA? Q) What is 501c6? Q) What are the n...

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews Bob Lanham, SVP of OEM & Marketing at CarNow. They discuss Bob's second time on the podcast and move to CarNow, the strategic deployment of CarNow's recent $40M funding from Runway Growth Capital, and CarNow's unique position in the digital retailing landscape. They also discuss misconceptions about digital car buying, the future of the auto sales, CarNow's innovative technology, and their use of AI to enhance customer...

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Trudeau, EVP of Business Development at Montway Auto Transport. They'll cover the impact of digital retail on auto transport, the benefits of Montway's M.A.P system for dealerships, how Montway is shaping the future of automotive logistics, and much more! Some of the questions asked on the podcast include: Q) How did you start in the automotive industry? Q) What role does Montway Auto Transport play for dealers? Q) What de...

In this episode of the Used Car Dealer Podcast, Zach interviews Kanchana Sundaram, Senior Director of Product and Innovation at Experian. They discuss how Experian's tech, especially Fraud Protect, is revolutionizing the fight against fraud in the auto industry, the future of auto industry fraud prevention, and Experian's role in safeguarding dealerships and customers. Some of the questions asked on the podcast include: Q) How did you start your career in the automotive industry? Q) Ho...

In this episode of the Used Car Dealer Podcast, Zach interviews Luke Lunkenheimer, an inspiring trainer in the automotive industry and owner of a multi-rooftop used car dealership group. Luke's journey from a past of addiction and prison to the cover of Used Car Dealer Magazine as a successful car dealer is nothing short of remarkable. Zach delves into Luke's transformative journey, discussing how he overcame the stigma of his past, the unique strategies that set Luke's dealerships apart, and...

In this episode of the Used Car Dealer Podcast, Zach interviews Jeremy Robb, Senior Director of Economic and Industry Insights at Cox Automotive. They delve into the dynamic shifts in the automotive market, focusing on the trends and challenges of 2023, the evolving landscape of used vehicle values, the critical role of data in decision-making within the industry, and 2024 predictions. Some of the questions asked include: Q) What sparked your interest in the automotive industry and led ...

In this episode of the Used Car Dealer Podcast, Zach sits down with Matt Watson, a very successful serial entrepreneur in the software space and co-founder of Vin Solutions CRM (Acq. Autotrader/Cox Automotive). They discuss the evolution of automotive retail, the impact of EV technology and direct sales model, and the unique approach to identifying and capitalizing on new business opportunities in the tech world. Some of the questions asked include: Q) Can you briefly describe your journey ...

In this episode of the Used Car Dealer Podcast, Zach is joined by Amir Hever, CEO and Co-founder of UVeye . They discuss the story behind UVeye's cutting-edge automatic vehicle inspection technology, explore how AI is shaping customer experience, and the pivotal role of innovation in redefining transparency and trust in dealerships. Some of the questions asked include: Q) Can you briefly describe UVeye and the reasons behind its founding? Q) How has UVeye's product changed since its incep...

In this episode of the Used Car Dealer Podcast, Zach interviews Jim Maguire, Experian's senior director of product marketing for automotive. They discuss dealership fraud, ways to prevent it at your store, and Experian’s latest report on fraud in the industry. Some of the questions asked include: Q) What's your industry background and why did you join Experian? Q) What was your first car? Q) What are the most common automotive fraud types professionals should be aware of? Q) What...

In this episode, Zach interviews Kieran O'Brien, the Founder, and CEO of ShopGenie. Zach delves into Kieran’s entrepreneurial journey, which includes selling his first company at just 21 years old. They discuss post-pandemic challenges, issues within the auto repair industry, feedback from ShopGenie's stealth stage (an auto repair platform set to publicly launch June 15th), potential impacts of BEVs, and the implications of right-to-repair legislation, among other relevant topics. Some of the...

In this episode of the Used Car Dealer Podcast, Zach is joined by Jeff Martin, CEO of NIADA, for a preview of the upcoming NIADA Convention 2023, they touch on key topics like regulatory compliance, overcoming used industry challenges, building stronger dealerships, and networking with federal agencies. Some of the questions asked include: Q) Why should someone think about attending the NIADA Convention this year? Q) Who should be brought from the dealership to this event? General manager,...

In this insightful and special 50th UCDP episode, Zach has a conversation with industry expert and investor Steve Greenfield about the fast-changing automotive landscape. They delve into timely topics, such as electric vehicles, OEM subscription-based features, autonomous technology, and digital retail, providing valuable insights into the industry's evolution. Some of the questions asked include: Q) Steve, it's been quite a while since we last had you on the podcast, and you've accomplishe...

In this episode of the Used Car Dealer Podcast, Zach interviews Paul Daly & Kyle Mountsier of ASOTU, two experts in the automotive industry. They discuss the future of digital retail, direct-to-consumer models, the BEV market, Carvana, impact of high prices and interest rates and other timely automotive topics. Some of the questions asked include: Q) How did you get into the business for the benefit of listeners who may not be familiar with you? Q) After your successful exit from the auto...

In this episode of the Used Car Dealer Podcast, Zach interviews Dale Pollak, the Founder of vAuto and one of the most well-known speakers and authors on inventory management. They discuss used car inventory management, trends, challenges, opportunities, and other related topics for dealers Some of the questions asked include: Q) What is your background and can you tell us about the founding of vAuto for those who may not be familiar? Q) How has the vAuto product set evolved from the origin...

In this episode of the Used Car Dealer Podcast, Zach interviews Dennis McGinn of Rapid Recon. They discuss the best practices for dealership recon, potential impact of right to repair and recall disclosure-related bills on recon management, and other timely topics. Some of the questions asked include: Q) Can you talk about your background as an executive at HP and what led you to start Rapid Recon? Q) What does Rapid Recon do for dealers, and how has the product evolved since the early ...

In this episode of the Used Car Dealer Podcast, Zach interviews Adam Crowell of ComplyNet. They discuss the importance of FTC Safeguard compliance for used car dealers, the proposed rules by CFPB and FTC, safety recalls and non-proper disclosure for dealers, and advice on how to get started with compliance. Some of the questions asked include: Q) Talk about your background on the legal side of automotive and what you guys do for dealers at ComplyNet? Q) What's most important for deal...

In this episode of the Used Car Dealer Podcast, Zach interviews Melanie Wilson, newly appointed CEO of NIADA. They discuss the latest initiatives with NIADA, her new role as CEO, and more! Some of the questions asked include: Q) Tell us a little bit about yourself, how you got into NIADA as well as the auto business. Q) Congrats on the new role, tell us about the interim CEO role of NIADA and what it means for members? Q) What unique insight are you bringing over from your CFO experienc...

In this episode of the Used Car Dealer Podcast, Zach interviews Keith and Chris McCrone of Dealer 101 recorded LIVE at Used Car Week in San Diego, CA. They discuss training dealers just getting into the business, continuing education for dealerships, challenges as well as opportunities in 2023, and other timely content for used car dealers. Please note because this podcast is recorded live, you may hear slight conference noise in the background. Some of the questions asked include: Q) Ch...

In this episode of the Used Car Dealer Podcast, Zach interviews Bob Voltmann, CEO of NIADA. They discuss the big focuses of NIADA for 2023, predictions on the used car marketplace, and the upcoming NABD Super Forum (https://bhphsuperforum.com) November 9th, 2022. Some of the questions asked include: Q) What came out of the NIADA National Policy Conference 2022? Q) What did you learn about what makes Washington move to get new policies in place for organizations like TIA or the NIADA? ...

In this episode of the Used Car Dealer Podcast, Zach interviews Melinda Zabritski, Senior Director of Automotive Financial Solutions at Experian. They discuss the average loan amount growth, credit union auto finance market share, and her speaking engagement at the upcoming NABD Super Forum. Some of the questions asked include: Q) So, as an ice breaker, Melinda, talk about what brought you into the auto credit space? Q) Discuss the average loan amount growth, and what that means for ...

In this episode of the Used Car Dealer Podcast, Zach interviews Wendy Rinehart, the executive director of the OIADA (Ohio Independent Auto Dealer Association). They discuss the used car marketplace, the importance of IADAs, the upcoming Ohio convention, and more! Some of the questions asked include: Q) So Wendy, I wanted to start with an ice breaker, you mentioned to me, that you made, two big business mistakes before 18, what were they? Q) So how did you get into the auto b...

In this episode of the Used Car Dealer Podcast, Zach interviews Bob Voltmann, the CEO of NIADA, the largest national used car association in the United States. They discuss the used car marketplace, NIADA updates in Washington, the most recent convention, and more! Some of the questions asked include: Q) So let’s get started and for those of us listening talk about what your first year and a half as CEO of NIADA have been like, what have you learned? Q) Follow Up - Any learnings from th...

In this episode of the Used Car Dealer Podcast, Zach interviews Bob Hollenshead, the CEO & Founder of Accu-Trade, one of the largest used car wholesalers in the United States, and a serial entrepreneur. Zach and Bob discuss the current used car market wholesale conditions, Carvana, and the future outlook of the used car marketplace. Some of the questions asked include: 1) So, Bob, we still have a supply chain challenge this year, what has been your view of this 2022 used car marketplace...

In this episode, Zach Klempf interviews Chip Perry, CEO of A2Z Sync (Former CEO of Autotrader & TrueCar) on: the "One Person Sales Model': current used car market conditions; and what excited Chip to join A2Z Sync. Some of the questions asked include: Q) Major news outlets have been covering the high inventory prices, inventory shortage, rising price of gasoline, rental cars at an all time high, what has been your view of these economic challenges for dealers from your lens? Q) In s...

In this episode, Zach Klempf interviews Randy Kobat, VP of Inventory Management Solutions at Cox Automotive. Randy discusses the latest developments from NADA, how Upside and KBB ICO help used car dealers, as well as general discussion around inventory management. Some of the questions asked include: Q) So let’s get started, and for those of us listening, talk about how you got into the auto industry? Q) You and the Cox team recently got back from NADA; what were some of the new exciting ...

Happy New Year and after a December break we have the first episode of the UCDP for 2022 featuring Jasen Rice of Lotpop. In this episode, Zach Klempf interviews Jasen Rice the president of Lotpop which is a lot management software and professional services company. Jasen discusses the latest developments with the inventory / chip shortage, his experience in the industry and at vAuto, as well as best practices for dealers on turn and lot management. Some of the questions asked include: ...

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews Bill Zadeits the president of Cherokee Media which is one of the most recognizable automotive press outlets with the Auto Remarketing Magazine and the Used Car Week properties. Zach discusses the latest developments from Auto Remarketing including their in-person conference this year and observations from the used car marketplace. Some of the questions asked include: Q) Your AR publication has been covering the pandemic, ...

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews Lissette Gole the head of automotive retail at Google. Lissette discusses the latest developments from Google including their dealer playbook and how they help dealers sell more cars online. Some of the questions asked include: Q) So let’s get started, and for those of us listening, talk about your career path into automotive at Google? Follow Up - For those unfamiliar with Google’s offering for dealers, talk t...

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews Joe McCloskey the NIADA President of the board of directors and a successful Colorado-based used car dealer operator who has been in the business for over 50 years. Zach and Joe discuss the importance of IADAs as well as 20 groups, inventory during the pandemic, and thoughtful advice from Joe's years in the business. Some of the questions asked include: Q) So let’s get started, and for those of us listening tal...

In this episode of the Used Car Dealer podcast, Zach Klempf interviews Danny Zaslavsky the managing partner of VinCue on running a large used car dealership with no floor plan, inventory management in 2021, VinCue product, and the concept of the highest authentic value. Some of the questions asked include: Q) So let’s get started, and for those of us listening: Danny - Talk about your background in automotive and how you got involved in the VinCue business? Q) 2020 and 2021 have be...

In this episode of the Used Car Dealer podcast, Zach Klempf interviews Christ Lentz the CEO of AutoSweet and an auto industry entrepreneur with a previous exit. Chris discusses with Zach how dealers have adapted their inventory marketing, Facebook, Google Adwords, best practices with dealer marketing. Some of the questions asked include: Q) So let’s get started and for those of us listening talk about your previous experience as an automotive industry entrepreneur pre-AutoSweet and how you g...

In this episode of the Used Car Dealer podcast, Zach Klempf interviews Ilana Shabtay the Director of Marketing at AutoLeadStar and a podcaster herself on the Inside Auto Podcast. Ilana discusses with Zach how dealers have adapted their marketing of used cars, best practices and not-so-good practices with dealer marketing, and other hot topics in the used car marketplace. Some of the questions asked include: Q) 2021 was been a roller coaster of a year for dealers, talk to me about what you...

In this episode of the Used Car Dealer podcast, Zach Klempf interviews Bob Voltmann the CEO of the National Independent Automobile Dealers Association (NIADA). Since joining NIADA, Voltmann has led new initiatives to bring even more value to associate members and partners. Bob discusses what it was like to join NIADA during the pandemic and upcoming in-person NIADA conference in Texas. This is an episode you will not want to miss! Some of the questions asked include: Q) Talk to m...

In this episode of the Used Car Dealer podcast, Zach Klempf interviews Justin Davis Co-Founder of BacklotCars which was recently acquired by KAR Global a publicly traded company. Since joining KAR, Davis has led the successful integration of BacklotCars and TradeRev, combining all U.S. users onto one streamlined platform and digital dealer-to-dealer marketplace. Davis and his team lean in to their entrepreneurial roots, aiming to deliver a simple and intuitive solution that helps dealers conv...

In this episode of the Used Car Dealer podcast, Zach interviews Nathan Fox of Cox Automotive who is the Senior Director of Business Development for Cox Automotive’s Inventory Management Solutions brands which include vAuto and Kelley Blue Book Instant Cash Offer. In this role, Nathan leads the development of all inventory merchandising solutions. His primary focus is helping dealerships grow their business by having all the data and tools they need to ensure their inventory investments...

In this episode of the Used Car Dealer podcast Zach interviews marketer and podcaster Jason Harris out of Canada. Jason discusses how used car dealers can brand themselves, social media mistakes, "Why buy from us", and the customer buying process. Some of the questions asked include: Q1) 2020 was a roller coaster of a year for dealers, talk to me about what you observed from your lens in Canada and how dealers adapted since the pandemic? Q2) What are you seeing in 2021 in terms of...

Steve is back for another episode of the UCDP where we catch up on hot industry topics including digital retail for used car dealers; Carvana and other public online used car dealers; as well as how the used car marketplace is performing in 2021. Some of the questions asked include: 1. What has Steve been seeing in terms of recovery (2021) and used dealers starting to pick up momentum? 2. Steve, what are you seeing in terms of tax season activity, any pickup from the stimulus checks? ...

Jeff Martin the executive director of the TXIADA sits down with Selly CEO Zach Klempf to discuss the importance of independent dealer associations as well as timely topics for used car dealers. Some of the questions asked include: 1. For those unfamiliar with TXIADA give us a high level about the size and impact of the TXIADA? 2. A lot of used car dealers are aware of IADAs but may not be members, why should they join an IADA and what does TXIADA do specifically for used car deal...

In this episode of the Used Car Dealer Podcast, Zach interviews Alex Vetter the CEO of Cars.com in an insightful interview about small business, online presences, and the differentiation of Cars.com versus other auto marketplaces. Some of the other topics they discuss include: Q1) For those of us listening talk about how you got into Cars.com in the early days and eventually become the CEO? Q2) It’s been a roller coaster of a year for dealers, talk to me about what you have observed fro...

In this special episode of the Used Car Dealer Podcast Zach and Steve talk with used car dealer owner and operator Michael Greer on the challenges and successes of 2020. This is the first retail dealer we have brought on the podcast and a very interesting episode. They discuss a variety of topics from vehicle acquisition and pricing during the pandemic to online car sales. Some of the topics they discuss include: 1. How Michael got into the car business and what's unique about his store...

For this episode of the Used Car Dealer podcast, Zach interviews Jason Reaves who is the President of Wayne Reaves DMS and also a subject matter expert in BHPH. Zach and Jason discuss everything from the mistakes of new BHPH operators to the increased investment in the sub-prime marketplace. On the episode they discuss: - How Jason got into the car business and the fact that his father's BHPH store hired developers in the 1970s to build technology to create more efficiencies. - What Jaso...

Zach Klempf interviews Bob Lanham Head of Automotive Retail at Facebook on how used car dealerships can leverage Facebook Marketplace, Facebook Ads, and Facebook Messenger in 2020 and beyond. Topics for the podcast include: 1) What Bob has observed from his lens at FB when it comes to used car sales during the pandemic 2) The latest for auto dealers in terms of Facebook offerings 3) The importance of being responsive on Facebook Marketplace and how that contributes to best in class custom...

Episode Overview: In this video episode of the Used Car Dealer Podcast, Zach Klempf interviews the managing director at 700 Credit Ken Hill. They have a timely discussion on topics ranging from digital retail to prequalification. They discuss on the episode: - Observations from Ken on the impact of the COVID-19 pandemic on retail auto dealers as it relates to credit - How has credit and compliance adapted for automotive digital retail and what role does pre-qualify play in that? -...

In this video episode of the Used Car Dealer Podcast, Zach Klempf interviews the executive editor at KBB/Autotrader Brian Moody. They have a timely discussion on topics ranging from digital retail to consumer trends during the pandemic. They discuss on the episode: - Observations from Brian on the impact of the COVID-19 pandemic on retail auto dealers as well as the impact on the Autotrader and KBB marketplace - How are consumers shopping differently during the pandemic? - The new monthly bes...

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews the VP of Sales at Cox Automotive David Foutz who oversees Kelly Blue Book, Dealertrack DMS, and Xtime. They have a timely discussion on topics ranging from margin compression to trends in automotive retail. They discuss on the episode: - Margin compression considerations for auto dealers during Q4 and beyond - Retail auto dealer adoption of digital retail as well as advancements in the service drive - Future...

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews SVP of Product and Engineering at Cox Automotive James Maynard. They have an insightful and in-depth discussion on technology and trends in automotive retail. They discuss on the episode: - Digital retail adoption during the pandemic and how it can make the smaller used car dealer model more scalable - Efficiency in communication in both the sales and service processes at dealerships - Innovations in Xtim...

In episode #15 Zach has an in-depth interview with Senior Economist at Cox Automotive Charlie Chesbrough, they discuss hot topics like: 1) What does an economist do and how does one become an economist at Cox Automotive 2) Charlie's perspective on the economy from March to present (auto-focused) 3) Wholesale prices on used inventory and impact of manufacturers stopping production earlier in the year 4) 84-month interest rates and stimulus-driven automotive marketplace 5) Online auto ret...

In this episode, Zach interviews Ed French and we discuss the following: 1. We discuss the changes from March/April when COVID-19 first started to take mindshare to now as well as the concept of MWBA 2. Inventory management is a hot topic in today’s marketplace; what should dealer operators be doing to set themselves up for success in sourcing inventory in today’s marketplace? 3. Many used car dealers are running with smaller teams and furloughed or fired employees during the pandemic. Own...

In this episode Zach and Steve interview Dale Pollak who's the Founder of vAuto which is one of the most well-known inventory management products in the industry. Dale's career in the automotive industry spans more than two decades. As a former dealer, technology entrepreneur and best-selling author, Pollak has helped over 10,000 automotive dealers in North America make dramatic improvements in their new and used vehicle operations. His investment and market-based approach served as the fou...

In episode #12 Zach interviews Bob Hollenshead, the largest independent wholesale operator in North America and an automotive serial entrepreneur. Bob has deep expertise in the used marketplace as it relates to wholesale and auctions. His data companies have also powered some of the leading trade applications including TrueCar Trade and Autotrader.ca. Some of the topics discussed on the podcast include: 1. Discuss the change from March/April when COVID-19 first started to take m...

In this episode Steve and Zach revisit Carvana (Episode #2) post-COVID-19 and discuss the following: 1) Carvana at $20B market cap, Vroom IPO, and disruption 2) Steve's experience w/ Carvana 3) Digital Retail for used car dealers and sourcing inventory 4) Where do we go from here? Like, Subscribe and keep fighting the good fight! Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Our Blog for Auto Dealers: https://blog.sellyautomotive.com/blog Download our Free Gu...

In this episode, Zach interviews serial entrepreneur Matt Watson. Matt was the Co-Founder and CTO of Vin Solutions CRM which was an automotive SaaS company he bootstrapped and sold for over $135M to Cox Automotive. Episode Highlights: 1) Matt and Zach go deep into the journey of building a fast scaling SaaS company while bootstrapping 2) Balancing customer requests and product feedback in a CRM (complex product) 3) Matt's experience with Tesla and thoughts on online car sales 4) His journ...

In this episode, Zach interviews Andrew Gordon, who's the founder of DealerScience which was a digital retail product acquired by TrueCar (Nasdaq: TRUE)in December 2018. Andrew discusses digital retail as well as his journey as an entrepreneur in automotive software. Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Our Blog for Auto Dealers: https://blog.sellyautomotive.com/blog Download our Free Guide for Automotive CRM: https://www.sellyautomotive.com/guides ...

In this episode, Steve and Zach discuss topics top of mind for dealers selling through the COVID-19 marketplace including inventory management, software, changing messaging for COVID-19, and more! Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Our Blog for Auto Dealers: https://blog.sellyautomotive.com/blog Download our Free Guide for Automotive CRM: https://www.sellyautomotive.com/guides Related Press: https://www.sellyautomotive.com/press Follow Us On: Fa...

The guest for episode #7 is Steve Greenfield, the Founder & Ceo of Automotive Ventures. Steve has over 20 years in the automotive retail/software space and has overseen over $1B in acquisitions in auto software including vAuto and Vin Solutions. During the podcast Steve discusses: 1) Inventory and wholesale market post-COVID-19 2) Digital retail and the saturation of software players in the market 3) Implementing digital retail and setting expectations 4) Futures for 2020 and beyond ...

In episode #6 Zach and Steve have a dynamic conversation with Cox Automotive's Director, Enterprise Dealer Partnerships (EDP) Sales Strategy Amardeep Kumar. Amardeep shares his story of how he got into the automotive industry as well as his thoughts on: digital retail, used cars, and recommendations for dealers to whether the COVID-19 economy of today's market. Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Our Blog for Auto Dealers: https://blog.sellyautomot...

In episode #5 we have a special and timely episode on COVID-19 aka Corona Virus and our thoughts on what dealers can do in these times and commentary on our experience of the COVID-19 virus while out in Asia earlier this year. Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Our Blog for Auto Dealers: https://blog.sellyautomotive.com/blog Download our Free Guide for Automotive CRM: https://www.sellyautomotive.com/guides Related Press: https://www.sellyautomot...

In this episode, Zach and Steve discuss some of the trends from 2019 including digital retail and Facebook marketplace. Steve also gives his perspective on inventory management and benchmarking in 2020 and beyond. ------------------- Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Our Blog for Auto Dealers: https://blog.sellyautomotive.com/blog Download our Free Guide for Automotive CRM: https://www.sellyautomotive.com/guides Related Press: https://www.selly...

In episode #3 Zach does a 1v1 interview with Tom Hampton who is a 3rd generation car guy. Tom has been going independent dealer to independent dealer with his team in Texas and has logged over 50,000 hours with his team over the last 13 years. ------------------- Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Our Blog for Auto Dealers: https://blog.sellyautomotive.com/blog Download our Free Guide for Automotive CRM: https://www.sellyautomotive.com/guides Re...

The second episode of the Used Car Dealer Podcast featuring Zach Klempf and Steve McClory; the only podcast out there for used car dealers! The podcast is vendor-free and sale pitch free on principal. Whether you're a salesperson, f&i manager, gm/owner, we want you to have actional takeaways from this podcast. Key topics from this episode include: 1)Introduction to Carvana 2) What does Carvana mean for used car dealers 3)How can dealers combat Carvana 4)Digital Retail -------------------...

The first episode of the Used Car Dealer Podcast featuring Zach Klempf and Steve McClory; the only podcast out there for used car dealers! The podcast is vendor-free and sale pitch free on principal. Whether you're a salesperson, f&i manager, gm/owner, we want you to have actional takeaways from this podcast. Key topics from this episode include: 1)Introduction to Steve and Zach 2) Buying Software for your Dealership - Pitfalls to avoid 3)Should I invest in Inventory Management Software? ...