HCI Talks Regulation & Quality and Safety of Care

This podcast is a recording of a webinar, whereby Oonagh Gilvarry, Chief Research Officer at HCI, and Rebecca McAuley, Best Practice Specialist at HCI, discuss the key red flags emerging from recent inspection reports of nursing homes, identifying exactly where HIQA scrutiny is focused and helping you assess whether these risks exist in your own service before they become findings. Learn more about HCI's supports for nursing homes at hci.care.

This podcast is a recording of a webinar presented by Oonagh Gilvarry, Chief Research Officer at HCI. Oonagh provides an overview of what home support providers can do now to get ahead of regulation. While the standards are still in development, many of the core expectations are already clear. Existing regulatory requirements around safeguarding, incident and complaint management, infection prevention and control (IPC), and HSE guidance are unlikely to change, and providers can begin implementing these immediately. Learn more about HCI's supports at hci.care.

This podcast is a recording of a webinar, presented by Oonagh Gilvarry, Chief Research Officer at HCI. Oonagh provides an overview of the most serious risk areas emerging from recent inspections and help providers recognise these red flags within their own services before they escalate. Learn more about HCI's supports for nursing homes at hci.care.

This podcast is a recording of a webinar presented by Oonagh Gilvarry, Chief Research Officer at HCI. In this webinar, Oonagh discusses HIQA's one-year overview report on the monitoring and inspection of International Protection Accommodation Services (IPAS) centres.

This podcast is a recording of a webinar presented by Oonagh Gilvarry, Chief Research Officer at HCI. In this webinar, Oonagh discusses the Health Act 2007 (Care and Welfare of Residents in Designated Centres for Older People) (Amendment) Regulations 2025 (S.I. No. 1 of 2025) which comes into effect on March 31, 2025, bringing significant updates to governance, infection prevention and control, residents’ rights, criteria for persons-in-charge, and visiting. Understanding these changes is crucial for compliance and quality care. For more information, contact info@hci.care.

This podcast is a recording of a webinar presented by Oonagh Gilvarry, Chief Research Officer at HCI. In this webinar, Oonagh delves into the key findings from HIQA’s inspection reports for IPAS Centres, showcasing both areas of good practice and high-risk concerns. By understanding these trends, you can implement proactive measures to enhance your centre’s operations, build trust with stakeholders, improve regulatory compliance and critically, ensure the well-being and safety of those in your care. If you require any support with HIQA compliance, contact info@hci.care.

This podcast is a recording of a webinar held by Oonagh Gilvarry, Chief Research Officer at HCI. Oonagh presents a summary of the HIQA Inspection Findings in Nursing Homes from November 2023 to January 2024. The key high risk areas trending in the inspection findings are around Fire Precautions, Governance and Management, Records, Premises, Infection Control and Training and Staff Development.

This podcast is a recording of a webinar held by Oonagh Gilvarry, Chief Research Officer at HCI. To support International Protection Accommodation Services, HCI held a webinar to discuss HIQA's newly released documentation in relation to the monitoring and inspection of IPAS services. In this discussion, IPAS providers gain an understanding of these key documents and HIQA's approach as they embark on the monitoring of the sector.

In June of this year, the UK Parliamentary and Health Service Ombudsman released a report summarizing their findings of their review of 22 patient safety incidents that were identified as avoidable deaths, with the aim of highlighting failings in systems and, support learning from the analysis. The report identified repeated broad themes of clinical failings leading to these deaths and also several factors that contributed to compounded harm experienced by the families of these patients following the deaths of their loved ones. This podcast is a recording of a webinar, presented by Oonagh Gilvarry, Chief Research Officer at HCI. Oonagh provides a summary of these clinical failings, and the resulting compounded harm, that provide learnings that are applicable across all of the health and social care sectors internationally.

This podcast is a recording of a webinar presented by Lisa McGrane, Best Practice Specialist at HCI. In this webinar, Lisa discusses the findings of HCI’s latest Summary of HIQA Inspection Findings in Nursing Homes during May to July 2023. Among the high risk areas trending include Governance and Management, Policies and Procedures, Staffing, Training and Staff Development, Records, Protection, Residents Rights, Premises and Fire Precautions. For more information contact HCI at info@hci.care.

This podcast is a recording of a webinar, presented by Oonagh Gilvarry, Chief Research Officer at HCI. The provision of any form of health and social care is challenging due to the level of complexity involved with the service provision, but with the average age of many congregations increasing, assuring the quality and safety of the care provided to older members of Missionaries and Religious Orders is a priority. A comprehensive, robust governance and management framework is central to the provision of an effective service to ensure that service provides person centred care and strive to drive continuous improvement. With this in mind, HCI hosted this webinar to discuss what is required to implement a robust governance and management framework.

This podcast is a recording of a webinar presented by Oonagh Gilvarry, CTO at HCI. Within this webinar, HCI discusses the use of Gap Analysis as a process to provide a realistic internal assessment of services against the National Standards for accommodation offered to people in the protection process. The webinar looks at the 6 defined stages of gap analysis to ensure a comprehensive approach that will ensure the outcome provides a valuable roadmap to, not only achieving compliance, but driving continuous improvement in the quality and safety of the service provided. - Benchmarking compliance, the advantages to early preparation. - Gap Analysis templates to support a comprehensive approach. - Utilising the Gap Analysis Approach – the 6 Stages for Implementation and close out.

This podcast is a recording of a webinar presented by Oonagh Gilvarry, CTO at HCI. In this webinar Oonagh shares our knowledge and experience of conducting incident reviews in Mental Health Services. Oonagh discusses the challenges and pitfalls of incident reviews and explain what is required for an effective incident review process. For more information contact info@hci.care.

This podcast is a recording of a webinar held by Lisa McGrane, Best Practice Specialist at HCI and Oonagh Gilvarry, Chief Technical Officer at HCI. Lisa and Oonagh present a summary of the HIQA Inspection Findings in Nursing Homes from November 2022 to January 2023. The presentation is based on the findings summarised in HCI's latest Report the "Summary of HIQA Inspection Findings in Designated Centres for Older People". The key high risk areas trending in the inspection findings are around Fire Precautions, Governance and Management, Records, Premises, Residents' Rights, Infection Control and Training and Staff Development.

This podcast is a recording of a webinar whereby Oonagh Gilvarry presents the findings from the independent review of the mental health services of Tees, Esk and Wear Valley's NHS Foundation Trust. Oonagh discusses some of the 120 the failings in these cases as identified by the independent investigation and identifies the key system related learnings that should be considered by all mental health service providers.

In this podcast we mark International Women’s Day by chatting to one of HCI's female leaders, Patricia Fernandes, Director of Quality and Safety at HCI. The theme of IWD this year is #EmbraceEquity and aims to get people talking about why equal opportunities is no longer enough, we must also embrace diversity and inclusion. Patricia shares with us some insight into her career to date, her leadership style and some of the lesson’s she has learnt along the way.

This podcast is a recording of a webinar hosted by HCI and presented by Oonagh Gilvarry, Chief Technical Officer at HCI. Within this webinar, we discuss the use of a Gap Analysis as a process to kick start realistic internal assessment of services against the Draft Regulations for Providers of Home Support Services. The webinar looks at the 6 defined stages of gap analysis to ensure a comprehensive approach that will ensure the outcome provides a valuable roadmap to, not only achieving compliance, but driving continuous improvement in the quality and safety of the service provided. For more information contact info@hci.care or call 01 629 2559.

In this podcast, we are joined by Janine Higgins, Director of Quality Information Systems at HCI. Janine discusses change management and the important role it plays in supporting the success of a new technology implementation and adoption within an organisation. Janine also chats about some of the challenges to effective change management.

This podcast is a recording of a webinar presented by Clare Harney, Director of Digital Development at HCI. In Clare's presentation she discusses the importance of process mapping as a first step to digital transformation. She looks at healthcare as a Complex Adaptive System (CAS), mapping and improving a process in a CAS and how to find inefficiency, risk and bottlenecks in current processes. For further information contact HCI at info@hci.care.

This podcast is a recording of a webinar, presented by Oonagh Gilvarry, CTO at HCI. HCI has completed detailed research of a number of seminal reports into catastrophic failings in healthcare across the UK and Ireland to identify the repeated failings that have directly impacted on the quality and safety of patient care. This webinar provides a summary of this research, including the identification of the prevalent themes that predicated tragic outcomes for patients, including inadequate governance, system and processes failures, poor communications and disempowerment of staff and patients. The webinar will also consider the controls and responsive models required by healthcare services to prevent recurrence of these tragedies.

Given Slaintecare's focus of moving the delivering care out of the acute setting and into the community where possible, there is now a need for Community Healthcare Organisations (CHOs) to examine their processes to look for opportunities to become more efficient. In this webinar, Clare Harney, Director of Digital Development at HCI, discusses what this change means for CHOs going forward and how Digital Health Transformation can help streamline processes across remote sites. The webinar covers: • Slaintecare and the shifting of care out of hospitals into the community where possible – what this shift in the burden of care means for CHO’s? • Digital Health Transformation – What is it and how it can help? Contact HCI for more information at info@hci.care.

In this recording of a webinar, Oonagh Gilvarry, CTO at HCI shares our knowledge and experience of conducting incident reviews. Oonagh discusses the challenges and pitfalls of incident reviews and explaining what is required for an effective incident review process. The webinar covers: - Knowing when an incident review is required - The challenges to an effective incident review process - Preparing for incident review - Building on incident review learning

In this podcast we are joined by Serena Horkan, Senior Quality and Safety Specialist at HCI and Abbey Farrelly, Quality and Safety Specialist at HCI. In the podcast Serena and Abbey offer guidance on what home support services should consider when implementing a quality and safety management system in their service. They discuss areas such as governance, developing processes and structures, internal auditing and the ongoing oversight and monitoring of the service. They also touch upon the Draft National Standards for Home Support Services and highlight some of the challenges facing homecare organisations at the minute.

Oonagh Gilvarry, Chief Technical Officer at HCI, presents a summary of the HIQA Inspection Findings in Nursing Homes from March 2022 to May 2022. Oonagh's presentation is based on the findings summarised in HCI's latest Report the "Summary of HIQA Inspection Findings in Designated Centres for Older People". The key high risk areas trending in the inspection findings are around Governance and Management, Fire Precautions, Infection Control, Residents' Rights, Staffing and Records.

This podcast is a recording of a webinar held by Oonagh Gilvarry, Chief Technical Officer at HCI. In this webinar Oonagh discusses the Draft Regulations for the Providers of Home Support Services and offers guidance on what is required of providers to be compliant with the Draft Regulations.

In this podcast we are speak with Patricia Fernandes, Director of Quality and Safety at HCI and Killian Byrne, Quality and Safety Specialist at HCI. Patricia and Killian discuss some of the common medication errors that can occur in healthcare settings and offer some best practice guidance to support Medication Safety.

In this podcast we are joined by Janine Higgins, Director of Quality Information Systems at HCI and Clare Harney, Director of Digital Development at HCI. In the podcast we discuss digital transformation in healthcare and how HCI is working with clients to support them in succeeding in their digital transformation journey.

Oonagh Gilvarry, Chief Technical Officer at HCI, presents a summary of the HIQA Inspection Findings in Nursing Homes from December 2021 to February 2022. Oonagh's presentation is based on the findings summarised in HCI's latest Report the "Summary of HIQA Inspection Findings in Designated Centres for Older People". The key high risk areas trending in the inspection findings are around Governance and Management, Fire Precautions, Staffing and Persons in Charge.

The Ockenden Review of the Shewsbury and Telford Hospital NHS Trust, which was released at the end of March, exposed shocking failures at every level throughout a healthcare service and those who were appointed to regulate them. The Review found that the service had failed to investigate, failed to learn, failed to improve and failed to safeguard patients who were at their most vulnerable, with the regulator providing false reassurance of the quality of the care being provided. Although arising from a maternity service, this HCI webinar facilitated by Oonagh Gilvarry, CTO at HCI, presents the key findings of the Shewsbury and Telford Hospital NHS Trust Review and considers the recommendations that have arisen and their application throughout all healthcare services.

In September 2021, HIQA launched their scoping consultation for the Draft National Standards for Home Support Services. With HIQA’s intention to monitor Home Care services in Ireland, HCI felt it would be a good time to reflect on HIQA’s monitoring of nursing homes to identify the key learnings for home care. This webinar is presented by John Sweeney, CEO, HCI.

Oonagh Gilvarry, Chief Technical Officer at HCI, presents a summary of the HIQA Inspection Findings in Nursing Homes from July 2021 to September 2021. Oonagh's presentation is based on the findings summarised in HCI's latest Report the "Summary of HIQA Inspection Findings in Designated Centres for Older People". The key high risk areas trending in the inspection findings are around Governance & Management, Residents Rights, Premises, Infection Control and Fire Precautions.

In this podcast we are joined by Roisin Rouine, Senior Quality and Safety Specialist at HCI. Roisin shares with us her insights into the Joint Commission International Accreditation Standards for Hospitals, 7th Edition which came into effect on the 1st of January 2021. In our discussion Roisin highlights the changes in the latest edition of the standards, she tells us about the new hybrid JCI survey process and offers valuable insight into preparing for the survey.

Oonagh Gilvarry, Chief Technical Officer at HCI, presents a webinar for nursing homes to provide practical guidance around policy and procedure development. Oonagh discusses the key applicable legislation, the latest HIQA inspection findings in relation to policies and procedures and illustrates a model for planning and development of policies and procedures.

Oonagh Gilvarry, Chief Technical Officer at HCI, presents a summary of the HIQA Inspection Findings in Nursing Homes from Quarter Two 2021. Oonagh's presentation is based on the findings summarised in HCI's latest Report the "Summary of HIQA Inspection Findings in Designated Centres for Older People". The key high risk areas trending in the inspection findings are around Governance & Management, Records, Fire Precautions, Medicines and Pharmaceutical Services, Premises and Residents Rights.

In this podcast, we are joined by Pamela Fagan, HCI. We discuss Serious Incident Reviews within the health and social care sectors, what they are, why they are necessary and what trends commonly emerge across the reviews. In our discussion Pamela also provides valuable guidance and insight into conducting serious incident reviews.

Oonagh Gilvarry, Chief Technical Officer, HCI provides nursing homes with an overview of the tools and techniques to support internal auditing. The aim of this webinar is to: - Understand the requirements for an effective internal audit process - Outline the internal audit process, planning, preparation and methodology - Introduction to the tools and techniques to support the application of internal audit practice - Understand the reporting requirements of internal audits - Utilising the audit findings to improve your Quality and Safety Management System For more information contact HCI at info@hci.care.

In this podcast John Sweeney, CEO at HCI and Oonagh Gilvarry, Chief Technical Officer discuss HCI's new Research Paper "The Healthcare System: Will We Ever Learn? Review of the common themes arising from UK and Ireland healthcare inquiries". This paper takes the learnings from a number of seminal reports into catastrophic failings in healthcare within Ireland and in the UK, draws together the themes and patterns that are repeated time and time again and draws on these findings to identify core processes that are central to ensuring the quality and safety of patient care provided. Find out more in the podcast or contact HCI for a copy of the report at info@hci.care.

Oonagh Gilvarry, Chief Technical Officer at HCI, presents a summary of the HIQA Inspection Findings in Nursing Homes from Quarter One 2021. Oonagh's presentation is based on the findings summarised in HCI's latest Report the "Summary of HIQA Inspection Findings in Designated Centres for Older People". The key high risk areas trending in the inspection findings are around Governance & Management, Fire Precautions, Infection Control, Premises and Training & Staff Development.

In January 2021 HIQA published the Fire Safety Handbook to assist Registered Providers to develop, implement and sustain an effective fire safety programme. This guidance has a significant impact on the current structures within residential homes, with the requirement for fire safety to become a central focus throughout the service provision. To help Registered Providers understand the key elements of this handbook, HCI hosted a webinar, presented by Oonagh Gilvarry, CTO at HCI. The aim of this webinar is to: • Understand the background to the development of the Handbook. • Have clarity on the type of issues identified to date by HIQA in relation to fire safety. • Understand the expansive fire safety requirements arising from the Handbook, specifically relating to Governance, resources, training and planning.

In this podcast we are joined by John Sweeney, CEO of HCI. We discuss some of the challenges COVID-19 has created around patient safety and what learnings we can take going forward to support and prioritise patient safety. John also discusses the value of Quality and Safety Management Systems and provides advice for organisations looking to build sustainable Quality and Safety Management Systems.

In this podcast we are joined by Regina Connell, Director of Quality and Safety at HCI and Serena Horkan, Senior Practice Development Specialist at HCI. We will be discussing the main challenges for nursing homes during the last 12 months, the key quality and safety measures needed and what learnings we can take going forward to support resident safety.

Effective leadership, governance and management are essential to create and sustain a safe infection prevention and control (IPC) environment. In light of the current COVID-19 pandemic, and the increased demands on nursing homes to ensure efficient IPC governance and management arrangements, HCI hosted a webinar. In this webinar, presented by Oonagh Gilvarry, Chief Technical Officer at HCI, Oonagh spoke about the learnings from COVID-19 in relation to IPC Governance and provided some guidance on the tools and processes nursing homes should implement to drive effective IPC Governance. For more information contact info@hci.care or 093 36126.

The Complaints Management Process plays a key role in the Nursing Home’s overall Quality and Safety Management System. An effective Complaints Management Process will help to resolve issues in a timely manner and provide valuable pieces of information that can improve outcomes for residents and build trust and confidence in the nursing home. To help nursing homes better understand the key requirements of the Complaints Management Process, HCI hosted this webinar. For more information or support with your complaints management process, contact HCI at info@hci.care or 093 36126.

In this podcast of a HCI webinar, Lorraine Brady, R&D Specialist at HCI provides nursing homes with an overview of HIQA and Safeguarding Ireland’s Guidance on a Human Rights-based Approach in Health and Social Care Services. Lorraine discusses the FREDA principles underpinning the Guidance and examines case studies detailing how each FREDA principle can be applied in a residential home setting.

Caroline McAndrew, Director of Corporate Services at HCI chats to Diarmuid McNamee, Director at TowerView on international investment in the healthcare market from a global and Irish perspective. Diarmuid provides insight into the trends in investment, the impact of Slaintecare, what investors are looking for, and the future trends of international investment.

In this podcast of a HCI webinar, Lorraine Brady, R&D Specialist at HCI provides nursing homes with key information on the National Standards for Adult Safeguarding (2019). Lorraine discusses the principles and key points to note from the standards as well as guidance on what nursing homes need to do in order to be compliant with the standards.

Lorraine Brady, Research and Development Specialist at HCI, discusses a report HCI prepared as a summary of recent HIQA inspection findings from 17 different desingated centres for Older People. Lorraine discusses the trends in inspection findings, those being Compliant and Not Compliant as detailed by HIQA.

In this podcast, Michelle Lynch, Quality Information Systems Specialist at HCI, discusses the importance of policies and procedures for health and social care organisations. She discuses the challenges of maintaining them and the benefits they provide.

In this podcast, Lorraine Brady, Research and Development Specialist at HCI, provides insight into HIQA’s recently published guidance documents relating to the use of Restrictive Practices within Designated Centres for Older People. Lorraine discusses what HIQA’s latest thematic inspection on restrictive practices will focus on. She also provides some practical tips on how to prepare for a thematic inspection relating to restrictive practices.