Insurance Journal Podcast

Fred Fisher and Chantal Roberts discuss how investing in claims staffing, training and mentorship can reduce costs, preserve expertise and strengthen insurers’ bottom lines, with hosts George Jack and Patrick Wraight!

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.insurancejournal.com/research/research/the-cost-of-an-empty-desk/

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

The post Why Investing in Claims Staffing Pays Off | IJA Aftershow with Fred and Chantal appeared first on Insurance Journal TV.

Kelly De La Mora talks with Amrish Singh, CEO and Founder of Liberate, about how automating routine calls and emails helps insurance agents and carriers focus on meaningful customer conversations when they matter most.

The post ITC Vegas 2026: Less Busywork, Better Customer Experiences in Insurance appeared first on Insurance Journal TV.

At InsurTech Connect in Las Vegas, Kelly De La Mora speaks with Social Discovery’s Allan Stark about how social media reports can help adjusters validate claims, make faster decisions and reduce claims costs.

The post ITC Vegas 2026: Social Media Insights – An Untapped Tool for Insurance Claims appeared first on Insurance Journal TV.

Cyber insurance has become increasingly sophisticated at preparing for and responding to the technical side of a breach, but what happens when the incident becomes public? In this episode of The Insuring Cyber Podcast, Mitch Cohen, founder and CEO of crisis communications platform ClearLine, discusses the communications gap that can turn a technical incident into a reputational problem. He shares the decisions companies should make in advance and how it could affect underwriting as insurers begin treating communications readiness as an active form of risk reduction. Check it out!

The post EP. 118: The First 48 Hours After a Cyber Breach and Why They’re Crucial appeared first on Insurance Journal TV.

Jesse Parenti of JP Squared Consulting explains how better risk data is helping insurers expand coverage, ease underwriting requirements and lower cannabis insurance prices, though he says premiums still have room to fall.  Check out the 2026 Insuring Cannabis Summit, hosted by Don Jergler, on demand at https://insuringcannabissummit.com/

The post The Evolution of Cannabis Insurance appeared first on Insurance Journal TV.

“AI is really starting to help us execute real insurance work. It’s not just about summarizing documents; it actually can turn the conversation into action,” which means binding coverage, says Nga Phan, head of product at bolt, a P/C distribution platform connecting insurers, distributors and customers. AI is helping agents and brokers move faster from quote to bind, reducing manual work and head counts, and improving retention. “We’ve seen doubled quote-to-bind performance when you use AI to lead qualification,” says Nga. “The bound policies increase by 34%. Quoting time can decrease as much as 57%. Human talk time reduces by 36%.” There are challenges ahead, she acknowledges. “Can the industry put AI into production successfully? Can we all be ready to integrate AI into how our teams work in the way that is accurate, secure and accountable within a very regulated industry?” Nga envisions a world where “insurance should feel like nothing at all until the moment it matters. Protection will show up when life actually happens—when you buy a car, sign a lease, bring on a new employee… It’s not a separate errand that you want to or have to put off.”

This episode is supported by TomTom — AI‑ready location intelligence that insurers can trust, with validated map and traffic insights for sharper pricing, smarter claims and agentic workflows. Learn more at https://www.tomtom.com/insurtech

The post Binding Policies Faster appeared first on Insurance Journal TV.

As cannabis product liability lawsuits draw attention, Curaleaf’s Al Ochosa explains how testing, quality controls, documentation and supplier oversight can help operators manage risk. Check out the 2026 Insuring Cannabis Summit, hosted by Don Jergler, on demand at https://insuringcannabissummit.com/

The post Cannabis Product Liability Lawsuits: What Operators Can Learn appeared first on Insurance Journal TV.

Nancy Germond explains how strong training, clear procedures and thorough documentation can help insurance agents avoid common errors and omissions claims. She also explores coverage knowledge, evolving standards of care and why AI alone cannot solve the industry’s biggest challenges. To watch the full class visit https://www.ijacademy.com/top-10-agency-e-o-tips

The post How Insurance Agencies Can Prevent E&O Claims | IJA Aftershow with Nancy Germond appeared first on Insurance Journal TV.

Joe Macejak of Marsh explains how Stratus could expand into inland marine, cyber and casualty to provide flexible, coordinated coverage for evolving data center risks. Check out the full interview in the latest Between the Lines episode hosted by Elizabeth Blosfield here https://www.carriermanagement.com/research/research/how-the-data-center-boom-is-reshaping-insurance-risk/

The post Beyond Property: Expanding Insurance Solutions for Data Center Risks appeared first on Insurance Journal TV.

Al Ochosa of Curaleaf, Jesse Parenti of JP Squared Consulting and Michael DeNault of World Insurance Associates explore the coverage needs, operational exposures and regulatory challenges shaping cannabis insurance. They share practical strategies to help insurance professionals reduce client risks, prevent coverage gaps and identify emerging opportunities across the cannabis market. Hosted by Claims Journal’s and Insurance Journal’s Don Jergler.

Watch the entire Summit on demand at: https://insuringcannabissummit.com/

The post 2026 Insuring Cannabis Summit | What Cannabis Insurance Buyers Want appeared first on Insurance Journal TV.

Our guest on this lively episode is Pat Sullivan with Risk Information, a firm analyzing trends in auto and home insurance. He is bullish on the future of independent agents. Why? “In part because products have gotten better, lives have gotten more complex, and people need help.” Renters, too, have kids, cars and a small business, Pat says. “They need a package. The IA is great for servicing somebody in this sweet spot.” He raves about Progressive’s growth via independent agents. It has passed State Farm (the last big captive carrier left) in private-passenger auto market share. Progressive is “in the middle of one of the greatest runs in American business in the last 100 years,” Pat says. “They’re firing on all cylinders. They are incredibly focused. They are better at failure; they’re better at iteration.” Agents are struggling with bundling home and auto because each has its own issues, Pat says. Consumers are frustrated with premiums. Pat thinks carriers could gain goodwill by proactively sharing risk management and claims data—and speaking directly with policyholders and agents. “AI is the step change that’ll allow carriers to unlock and share that information securely and at scale to make the world a better place.”

The post Agents Fight Through Personal Lines Stresses appeared first on Insurance Journal TV.

Jon Tellekamp of AXA XL explains how insurers can assess tight construction timelines, supply chain and labor challenges, contingency plans, and community concerns as developers race to bring new data centers online. To watch the full Between the Lines episode on demand with host Elizabeth Blosfield, visit https://www.carriermanagement.com/research/research/how-the-data-center-boom-is-reshaping-insurance-risk/

The post Data Center Construction Risks: Planning for Delays and Disruptions appeared first on Insurance Journal TV.

The rapid expansion of AI-powered data centers is creating complex exposures, from construction delays and equipment breakdowns to cyber incidents, climate threats and utility disruptions, requiring insurers to look beyond traditional commercial property coverage. Check out this sneak peek into the new Between the Lines episode hosted by Elizabeth Blosfield as she talks with Joe Macejak of Marsh. To watch the full episode, register for free here: https://www.carriermanagement.com/research/research/how-the-data-center-boom-is-reshaping-insurance-risk/

The post Why Data Centers Are Becoming a Specialized Insurance Risk appeared first on Insurance Journal TV.

Patrick Wraight talks with instructor Kevin Amrhein in this Aftershow about how homeowners are monetizing everything from spare rooms and event spaces to boats and personal property, creating unexpected coverage gaps and liability exposures. To watch the class, visit https://www.ijacademy.com/weird-personal-lines-exposures

The post The Hidden Insurance Risks of Renting Out What You Own | IJA Aftershow with Kevin Amrhein appeared first on Insurance Journal TV.

Coming up on Between the Lines, Elizabeth Blosfield talks with Jon Tellekamp about how soaring construction costs, concentrated development, aggressive timelines and massive power demands are reshaping data center risks for insurers. Check out this sneak peek of the upcoming Between the Lines episode – to watch the full interview register for free here: https://www.carriermanagement.com/research/research/how-the-data-center-boom-is-reshaping-insurance-risk/

The post The Hidden Insurance Risks Behind the Data Center Boom appeared first on Insurance Journal TV.

Insurers are exploring AI-specific loss prevention services, but the wide variety of AI applications makes it difficult to identify solutions that work consistently across businesses. Check out this clip from the Insuring Cyber Podcast with Carrier Management’s Elizabeth Blosfield and Jeff Kulikowski, Executive Vice President and Head of Cyber and E&O at Westfield Specialty Insurance. To view the entire interview, watch the latest episode at https://www.insurancejournal.tv/videos/26909/

The post How Insurers Are Expanding Risk Management for AI appeared first on Insurance Journal TV.

As AI fuels rapid data center expansion, insurers are facing a growing web of interconnected risks. Carrier Management’s Between the Lines explores how extreme weather, grid constraints, and concentrated exposures are creating new challenges for underwriters, and what insurers should be watching as demand continues to accelerate. Hosted by Carrier Management’s Elizabeth Blosfield – watch on demand here: https://www.carriermanagement.com/research/research/how-the-data-center-boom-is-reshaping-insurance-risk/

Featuring:

-Joe Macejak, US Property Digital Infrastructure Practice Leader, Marsh
-Jon Tellekamp, Chief Underwriting Officer, Construction and Energy, AXA XL

The post The Data Center Boom: How AI Growth Is Reshaping Insurance Risk appeared first on Insurance Journal TV.

Allstateis building ALLIE as part of a broader strategy to put artificial intelligence at the center of its business. The insurer says AI could help reduce costs, improve pricing and claims accuracy, and streamline agent operations. Check out the full story byChad Hemenwayhere:https://www.insurancejournal.com/news/national/2026/08/07/880719.htm

The post Allstate Bets Big on AI With New Large Language Model, ALLIE appeared first on Insurance Journal TV.

AI is rapidly changing the way businesses operate, but as companies embrace increasingly autonomous AI systems, they’re also confronting a new and evolving set of risks. This episode of The Insuring Cyber Podcast looks at what happens when an AI agent doesn’t just generate information, but takes action on its own. Jeff Kulikowski, executive vice president and head of Cyber and E&O at Westfield Specialty Insurance, discusses the recent OpenAI incident in which AI models reportedly broke out of an isolated testing environment and accessed another AI platform. He shares what the event can teach insurers about the risks of agentic AI, how these incidents differ from traditional cyber attacks, and whether companies are moving fast enough on AI governance and guardrails. He also shares how underwriters are adapting the questions they ask about AI use, and the role insurers can play in helping clients manage these emerging risks. Check it out!

The post EP. 117: When AI Agents Go Beyond the Guardrails appeared first on Insurance Journal TV.

Rats, leaks, faulty A/C… and now an insurance coverage fight before Alabama’s highest court.

Thirty-two courthouse workers in Greene County, Alabama, sued county commissioners, alleging years of unsafe conditions left them sick or injured.
Now, the Alabama Supreme Court has ruled that a lower court must determine whether the county’s liability insurance fund has a duty to defend the commission, without waiting for the underlying lawsuit to be resolved.

The decision highlights an important distinction in insurance litigation: the duty to defend can be decided separately from whether an insurer ultimately has a duty to pay damages.

Read the full story by William Rabb: https://www.insurancejournal.com/news/southeast/2026/08/10/880785.htm

The post Alabama Courthouse Workers Smelled a Rat. Court Must Decide if Insurer Defends Suit appeared first on Insurance Journal TV.

Michael DeFelice explains why certificates of insurance only provide a surface-level view of coverage and why reviewing the actual policy is critical for understanding exclusions, endorsements, and potential gaps in this episode of the Aftershow with George Jack. He also discusses how proper insurance verification can help businesses manage subcontractor risk and avoid costly exposures.

Click here to watch the class: https://www.ijacademy.com/certificates-of-insurance-we-need-more

The post Why Certificates of Insurance Aren’t Enough | Aftershow with Michael DeFelice appeared first on Insurance Journal TV.

Earlier this year, Vertafore rolled out a series of AI-supported tools for agents, MGAs and carriers that automate manual work and allow them to focus on customers, says James Thom, the chief product officer at the insurance tech provider. On this podcast, James walks through the tools as well as broader observations on where the industry is headed. The AI tools allow users to “focus on more high-value work and take them out of the drudgery of data entry.” The tools focus on email management, commission reconciliation, commercial lines submission, and more. With all the “bright shiny objects out there right now,” tech leaders should “respect the workflow,” James says. “Insurance buyers don’t buy technology because it’s clever. They buy because it fits into their workflow. Don’t think about solving clever problems; think about solving actual problems.” He adds that AI offers “massive tailwinds for growth,” but people shouldn’t focus on the problems of the past. “Help people shift into the new roles you need. The personalized advice, human in the loop, the care our clients give to customers doesn’t go away.” James outlines an ideal vision for insurance: “The key feeling—if you put yourself in the customers’ shoes—working with insurance feels like a more proactive business. It feels very reactive today. In the future we take noise and friction out of the process and we shift our time. It’ll feel more connected, understandable and proactive. Things are faster. Less adversarial. As an industry, it’s less about manual work, and more on advice and service.”

The post AI Tools for Agents appeared first on Insurance Journal TV.

Insurance expert Bill Wilson shares how a background in fire protection engineering sparked a lifelong passion for insurance coverage, leading to a decades-long career educating the industry on complex policy language and claims. Check out this Academy Aftershow with host George Jack and Bill Wilson. To view the full academy class visit https://www.ijacademy.com/unclear-and-inconspicuous-dealing-with-a-homeowners-exclusion-you-didn-t-know-existed

The post How Bill Wilson Turned Engineering Into an Insurance Career | IJA Aftershow appeared first on Insurance Journal TV.

Steven Badger explains how limiting the role of public adjusters could drive more policyholders to hire attorneys, increasing costs and making insurance claims more difficult to resolve. Check out this excerpt from the latest Claims Journal Podcast with host Don Jergler as he talks with Steven Badger of Zelle Law. To watch the full interview visit https://www.insurancejournal.tv/videos/26805/

The post Why Restricting Public Adjusters Could Send More Claims to Attorneys appeared first on Insurance Journal TV.

Learn how failing to meet multi-factor authentication (MFA) requirements can jeopardize cyber insurance claims and why many small businesses remain financially vulnerable to costly cyber breaches. To view more from this interview with host Elizabeth Blosfield, watch the full episode with Alvito Vaz, executive director of ID Federation here https://www.insurancejournal.tv/videos/26818/

The post No MFA? A Cyber Attack Could Leave Your Business Uninsured appeared first on Insurance Journal TV.

Industry experts discuss how misconduct by a small number of public adjusters is fueling insurer pushback, restrictive policy changes, and legislative efforts that could reshape the future of the profession. Watch this clip from the latest Claims Journal Podcast as host Don Jergler talks with Steven Badger of Zelle Law. To view the entire interview, visit https://www.insurancejournal.tv/videos/26805/

The post Why Public Adjusters Are Facing Growing Scrutiny Across the Insurance Industry appeared first on Insurance Journal TV.

In a fast-changing cyber landscape, agents and carriers have a lot on their plates navigating how cyber risk is affecting their clients, but on this episode of The Insuring Cyber Podcast, the tables are turning as Alvito Vaz – executive director of ID Federation – discusses the impact of cyber risk and changing regulatory standards on agents and carriers themselves. He shares how his company seeks to provide standardized tools to implement better cybersecurity measures like multifactor authentication into an agency’s business. Check it out!

The post EP. 116: Protecting the Protectors: Cyber Risk for Agents and Carriers appeared first on Insurance Journal TV.

Trust in AI grows when underwriters stay in control, reviewing and refining AI-generated work within their existing workflows until confidence is built through consistent, measurable results.

Check out this clip from the InsurTech Summit as host and Carrier Management Deputy Editor Elizabeth Blosfield talks with William Steenbergen, Co-Founder and Chief Technology Officer at Federato. To watch the entire session, visit https://theinsurtechsummit.com/

The post How to Build Underwriter Trust in AI appeared first on Insurance Journal TV.

In this Aftershow, George and Patrick talk with Tom Wetzel about how AI can improve agency productivity; but without strong cybersecurity, governance, and employee training, it can also create serious risks to client data and business operations.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/your-supply-chain-the-cybercriminal-s-playground

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

The post Why AI Governance Matters More Than Ever in Insurance Agencies | Tom Wetzel appeared first on Insurance Journal TV.

The majority of public adjusters are doing good, and most agree there’s a need for the profession. But there are those frequent reports of bad PAs and they are getting all the attention — that attention has the ire prompted of the insurance industry, regulators and politicians. Changes are underway, and like everything else, some sound good and some sound bad. We spoke with Steven Badger with Zelle Law about proposed changes and laws popping up.

The post EP. 08: Pressure on Public Adjusters Mounts as Bad PAs Get All the Attention appeared first on Insurance Journal TV.

Nicole Farley, Chief Insurance Officer of Bold Penguin explains that when facing pressure, insurers often make the mistake of collecting more data instead of first defining a clear decision-making framework, leading to slower, less effective decisions.

Check out this clip from the InsurTech Summit where host and Carrier Management Deputy Editor Elizabeth Blosfield talks with Nicole Farley of Bold Penguin. To view the entire session visit https://theinsurtechsummit.com/

The post The Biggest Decision-Making Mistake Insurers Make Under Pressure appeared first on Insurance Journal TV.

A mentor suggested insurance to emerging talent Patience Noah — and lucky us, she went for it! You’ll sense the energy from this agency owner as she outlines a career starting in phone sales and then service and production roles. As a carrier field rep, she became curious about owning an agency. The principals “were mostly older, white and male and there were fewer women in the industry,” Patience says. “I thought, ‘Maybe there’s an opportunity for me to start an agency. I’m in my early 30s. I have no kids, no bills, no mortgage. What’s the worst thing that could happen?’” Soon thereafter, the pandemic arrived. Turned out to be a good thing for Patience, as the world slowed and she figured out how to run the firm. “Once things settled down I focused on the producing side of the business.” With her prior experience, she says, “I understood what carriers are looking at when they come into an agency.” Patience specializes in commercial lines, particularly nonprofits and healthcare-related clients. She realizes she faces stereotypes about her age. But she immerses herself into the policies. “I took an interest in really learning insurance contracts,” she says. “People mostly look at the price tag. Insurance is an art…a dying art. For me as an old soul, I thought, ‘How can I tap into the older generations with longevity in the business for 30, 40, 50 years where they are passing on to the next generation the value of learning about the policy?’ It’s not about the price.”

The post ‘Old Soul’ Young Agent Loves Contracts appeared first on Insurance Journal TV.

Casey Roberts explains the biggest misconceptions surrounding business auto pollution coverage, breaking down complex policy language and showing why understanding definitions is essential for determining coverage in this Aftershow episode with hosts George Jack and Patrick Wraight!

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/business-auto-pollution-myths

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

The post Business Auto Pollution Coverage: Debunking Common Insurance Myths | Casey Roberts appeared first on Insurance Journal TV.

Modern claims training is shifting from manuals and classroom learning to AI-powered, real-time guidance that helps adjusters access knowledge, build confidence, and make better decisions directly within their workflow.

Check out this clip from the InsurTech Summit where host and Carrier Management Deputy Editor Elizabeth Blosfield talks with Melissa Hill, North American Head of Claims at Allianz about these trends. To view the full session visit https://theinsurtechsummit.com/

The post How AI Is Transforming Claims Adjuster Training appeared first on Insurance Journal TV.

For years, claims organizations have focused on controlling costs, improving efficiency, and delivering better outcomes. Today, many leaders are facing a new challenge. It’s that claims are becoming increasingly complex.

What’s driving that complexity? How is it changing the way claims are managed? And what can organizations do now to stay ahead? Michele Hibbert explains how AI, analytics, and medical bill review are helping insurers navigate rising claims complexity driven by medical costs, litigation, and evolving regulations.

Host George Jack is joined by Michele Hibbert, SVP of Regulatory Compliance and Governmental Affairs at Enlyte, to discuss these trends. To view Enlyte’s 2026 Trends Report, visit https://www.enlyte.com/insights/enlyte-envision-trends-report

Sponsored by Enlyte

The post Sponsored EP. 02: Turn Data Into Action | Enlyte Podcast appeared first on Insurance Journal TV.

AI adoption isn’t just a technology challenge—organizations that invest in young professionals with AI-native skills will be better positioned to accelerate innovation and future growth.

Check out this clip from the latest Insuring Cyber Podcast with host Elizabeth Blosfield as she talks with Will Ross, CEO and co-founder of Federato. To view the entire interview visit https://www.insurancejournal.tv/videos/26761/

The post Why AI Adoption Depends on Hiring the Next Generation of Talent appeared first on Insurance Journal TV.

A carrier is genuinely ready to scale AI when it focuses on business outcomes, process transformation, and operational impact rather than just discussing technology, models, or AI theory. Check out this clip from the InsurTech Summit with host Elizabeth Blosfield and James Thom of Vertafore. To watch all of the panels from the summit, visit https://theinsurtechsummit.com/

The post How to Tell if an Insurance Carrier Is Truly Ready to Scale AI appeared first on Insurance Journal TV.

In this special report, Elizabeth Blosfield, Deputy Editor of Carrier Management, explores one of the defining business questions of our time: How is artificial intelligence reshaping hiring—and who will be prepared for the future of work? Through employment data, expert interviews, and emerging workforce trends, she examines how AI is transforming the way businesses hire, the skills employers value, and the legal and ethical questions that come with it.

From Florida to the Thomasville region of Georgia, this in-depth look brings a global business transformation close to home, revealing how workforce development, advanced manufacturing, AI investment, and evolving public policy are shaping the next generation of jobs. As businesses rethink how they hire and workers prepare for what’s next, it offers a timely look at one of the most important workforce stories of our time.

The post AI is Changing Who Gets Hired | Special Report appeared first on Insurance Journal TV.

After years of devastating hurricanes and rising uninsured losses, parametric insurance is gaining momentum by giving businesses and public entities fast, flexible payouts that traditional property coverage often can’t provide. Carrier Management Deputy Editor Elizabeth Blosfield talks with Megan Linkin of Swiss Re Corporate Solutions about this evolving approach to risk management and why interest in parametric coverage is accelerating.

The post Why Parametric Insurance Is Surging After Years of Catastrophic Storms appeared first on Insurance Journal TV.

In Episode 2, host AJ Beatovic is joined by Trent Sommerville and Mladen Subasic for a discussion on how AI is being introduced into specialty insurance and the London Market. The episode focuses on the gap between reading documents and changing underwriting workflows, what trustworthy AI means in regulated environments, and the operational challenges brokers face when modernizing long standing processes. The group also discusses talent shortages, implementation realities, and how technology can support expertise rather than replace it.

Sponsored by Bound AI

To learn more about Bound AI, visit https://www.boundai.ai/

The post Sponsored EP. 02: The Specialty Broker Perspective on AI in the London Market appeared first on Insurance Journal TV.

Artificial intelligence is becoming a foundational capability across the insurance industry, reshaping how underwriting work gets done and how insurers think about data and technology investments. In this episode of The Insuring Cyber Podcast, Will Ross, CEO and co-founder of Federato, and Rafael Broshi, CEO and co-founder of Notch, discuss its evolving role in insurance and how InsurTechs are playing a part. Check it out!

The post EP. 115: The AI-Native Insurance Industry appeared first on Insurance Journal TV.

This episode of Between the Lines explores how technology is reshaping hiring, examining the growing tension between automated recruiting tools and the need for authentic human connections in an increasingly algorithm-driven job market. Check out this excerpt from the latest Between the Lines episode hosted by Carrier Management’s Elizabeth Blosfield and Madeline Mann, HR Leader and Founder of Self Made Millennial. To view the full episode visit https://www.carriermanagement.com/research/research/ai-hire-future-workforce-risks/

The post Your Next Career Move Could Be Decided in Seconds appeared first on Insurance Journal TV.

Welcome to Turn Data Into Action, an Enlyte podcast series exploring the trends and strategies shaping the future of insurance and claims.

This episode takes a closer look at the findings from Enlyte’s 2026 Trends Report and discusses what they mean for insurers, claims professionals, and industry leaders looking to stay ahead in a rapidly changing market.

Host George Jack is joined by Jim Harris, Vice President of Analytics and Reporting at Enlyte to discuss some of these trends. To view Enlyte’s 2026 Trends Report, visit https://www.enlyte.com/insights/enlyte-envision-trends-report

Sponsored by Enlyte

The post Sponsored EP. 01: Turn Data Into Action | Enlyte Podcast appeared first on Insurance Journal TV.

Building cross-functional teams, establishing clear decision guardrails, and providing enterprise-wide context enables insurers to make faster, more informed decisions while minimizing risk and avoiding operational blind spots. Check out this clip from the InsurTech Summit as host Elizabeth Blosfield talks with Chetan Kandhari of Nationwide. To watch all of the panels from the summit, visit https://theinsurtechsummit.com/

The post How Insurers Can Speed Up Decisions Without Creating Risky Blind Spots appeared first on Insurance Journal TV.

Insurance agents who focus solely on taking orders risk failing their clients, while those who provide proactive coverage guidance, risk management insights, and policy education build stronger relationships and better long-term outcomes.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/agency-best-practices-revisited-why-the-order-taker-standard-does-not-work-to-your-detriment

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

The post Why Insurance Agents Must Move Beyond the Order-Taker Mindset | Fred Fisher appeared first on Insurance Journal TV.

Mark Bennett, Chief Growth Officer of ACORD Solutions Group, talks with Carrier Management’s Elizabeth Blosfield at RIMS RISKWORLD 2026. He talks aboutthe technology to automate data exchange across insurance already exists, but cultural resistance and fear of operational change remain the biggest barriers preventing broader adoption in the North American P&C market. To view more RIMS RISKWORLD conference videos, visit insurancejournal.tv

The post Reinsurance Went Digital Fast. Can the Rest of Insurance Catch Up? appeared first on Insurance Journal TV.

This episode explores how technology is reshaping hiring, examining the opportunities, risks, and accountability challenges that arise as candidates and employers increasingly rely on automated tools to make career-defining decisions. Check out this excerpt from the latest Between the Lines episode hosted by Carrier Management’s Elizabeth Blosfield and Ekine Akuiyibo, COO of Socotra. To view the full episode visit, https://www.carriermanagement.com/research/research/ai-hire-future-workforce-risks/

The post Hiring Is Changing. What Does That Mean for People? appeared first on Insurance Journal TV.

Insurance leaders who use AI strategically to reduce administrative burdens, streamline workflows, and surface better insights can empower employees to deliver faster, smarter, and more empathetic customer experiences. Check out this clip from the InsurTech Summit as host Elizabeth Blosfield talks with Lauren Ribando-Peters of Zurich. To watch the full session, visit https://theinsurtechsummit.com/

The post AI’s Biggest Customer Experience Win? Eliminating Friction, Not Replacing People appeared first on Insurance Journal TV.

James Benham operates in a lot of areas: insurance thought leader, entrepreneur, technologist, TEDx speaker, author, podcaster and pilot. Naturally, he’s also a chatty fella—an engaging guest you’ll enjoy as he unpacks how he learned early to bootstrap, mowing lawns at age 12 to earn money because dad wasn’t opening up the wallet. That led him to an entrepreneurial world first in construction-related technology, and later in insuretech. Listen as he talks about leadership and core values. “Leadership is motivating ordinary people to do extraordinary things. The sum is greater than the individual parts. Management is managing individual people, tasks and projects to conclusion. The #1 rule of leadership is to feed your people’s emotional needs. Do you understand the vision of what we have, and the direction we’re headed? And do you understand the why?” James founded JBK, a global tech firm powering major carriers, and Terra, a cloud-native platform reimagining work comp. Insurance “is a harder business than people think. It doesn’t always make money!” he observes. He also points to “a self-reinforced internal myth,” that insurance is slow to adopt new technology. On the contrary, the industry was an early adopter of mainframes, software and databases.

This episode is supported by TomTom — AI‑ready location intelligence that insurers can trust, with validated map and traffic insights for sharper pricing, smarter claims and agentic workflows. Learn more at https://www.tomtom.com/insurtech

The post Bootstrapping to Success appeared first on Insurance Journal TV.