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- 41 - Power Talks | Caitlin Lacy - CRM & Loyalty Manager - Arms Of Eve
Send us Fan Mail This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what rea...
Tue, 09 Dec 2025 - 40 - Power Talks | Meg Perelaer - Digital & E-Commerce Manager - Daily Blooms
Send us Fan Mail Welcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail. As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. This episode is sponsor...
Thu, 03 Jul 2025 - 39 - Power Talks | Briony Kennedy - Founder & CEO - Adorn Cosmetics
Send us Fan Mail Welcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail. As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. This episode is sponsor...
Thu, 26 Jun 2025 - 38 - Power Talks | Amanda McCabe-Phillips - Chief Operating Officer - ELK
Send us Fan Mail Welcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail. As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. This episode is sponsor...
Thu, 19 Jun 2025 - 37 - Power Talks | Adam Schwab - CEO and co-Founder | Luxury Escapes
Send us Fan Mail Welcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail. As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. This episode is sponsor...
Thu, 12 Jun 2025 - 36 - Power Talks | Fung Lam - Executive Director - New Aim
Send us Fan Mail Welcome to a very special All Star Bash winners edition of the Power Retail Power Talks podcast! To kick off this special series, Rosalea sat down with Fung Lam, Executive Director of New Aim. At Power Retail’s All Star Bash, New Aim was the platinum sponsor and had the huge responsibility of closing the evening out by presenting our prestigious Number One Retailer award. This year, New Aim celebrates its twentieth anniversary of supporting Aussie businesses since the advent...
Thu, 05 Jun 2025 - 35 - Power Talks | Rose Yip - Head of Insights, Strategy & Analytics - Australia Post
Send us Fan Mail Welcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce. As always, I'm your host, Rosalea, and in this episode, I spoke with Rose Yip, Head of Insights, Strategy & Analytics at Australia Post. We explored key findings from Australia Post's 2025 Annual eCommerce Report, discussing how retailers can drive growth and stay ahead of the com...
Tue, 25 Mar 2025 - 34 - Power Talks | Aimee Dixon - GM Enterprise Brand and Retail Marketing - Australia Post
Send us Fan Mail Welcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce. As always, I'm your host, Rosalea, and in this episode, I sat down with Aimee Dixon, GM Enterprise Brand and Retail Marketing at Australia Post. We explored the latest research and insights from Australia Post on the fashion and accessories category, uncovering key challenges, opportu...
Tue, 25 Mar 2025 - 33 - Power Talks | Greg Merrill - CEO Advisor and Retail Growth & Transformation Expert
Send us Fan Mail Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. As always, I’m your host Rosalea, and today I’m joined by Greg Merrill, CEO Advisor, Retail Growth & Transformation Expert, and Former Global Head of Digital Transformation at Nike. Greg will be a keynote speaker at iMedia’s upcoming Retail Summit Australia on the Gold Coast from Apr...
Tue, 18 Feb 2025 - 32 - Power Talks | Nicola Clement - Advisory Board Member for iMedia Retail Summits AU/NZ
Send us Fan Mail Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. As always I’m your host Rosalea, and today I’m joined by Nicola Clement, Experienced ecommerce C-suite executive and valued member of the iMedia Retail Summit Advisory Board. iMedia produces annual summits on retail, ecommerce, and marketing, bringing together senior leaders and profes...
Tue, 17 Dec 2024 - 31 - Power Talks | Natalie Howes - General Manager Marketing & Brand - Savers
Send us Fan Mail Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m Rosalea, your host, and in this episode, I had the pleasure of chatting with Natalie Howes, Savers' General Manager for Marketing & Brand. Savers is an iconic thrift and vintage store with a rich history of supporting communities across the globe. Savers Australia launched over...
Wed, 04 Dec 2024 - 30 - Power Talks | Stephanie Say - CEO - HoMie Clothing
Send us Fan Mail Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m Rosalea, your host, and in this episode, I had the pleasure of sitting down with Stephanie Say, the CEO of HoMie Clothing. HoMie is a Melbourne-based streetwear label and social enterprise with 100% of its profits going towards achieving its mission, which is to support young peopl...
Wed, 27 Nov 2024 - 29 - Power Talks | Ruth Andrade - Global Earthcare Lead - LUSH
Send us Fan Mail Welcome to a special sustainability edition of Power Talks, where our host Rosalea Catterson sits down with Ruth Andrade, Global Earthcare Lead at Lush. Lush is one of the many brands featured in Power Retail & The Purpose Agent's Sustainability Spotlight for its product innovation. Founded in 1995, Lush is a global leader in sustainable retailing. Their cosmetics have revolutionised sustainable and ethical production for nearly three decades. Rosalea caught up with Ru...
Thu, 21 Nov 2024 - 28 - Power Talks | Jaimi Farrey - Head of Loyalty - Bonds
Send us Fan Mail Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m your host Rosalea and for this episode, I chatted with Jaimi Farrey, Head of Loyalty at Bonds. Beloved Aussie brand Bonds has revamped their loyalty program! In this episode, Rosalea sits down with Jaimi to discuss the details of the transition, the reasons behind it, and what’s on...
Thu, 14 Nov 2024 - 27 - Power Talks | Chad Burke - Head of Swaggle
Send us Fan Mail Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m your host Rosalea and for this episode, I sat down with the Head of Swaggle, Chad Burke. Swaggle is the newest pet store on the ecommerce block, launched in early 2024 with a bang. In this episode, I sat down with Chad to learn more about the brand, how the launch is going, a...
Thu, 07 Nov 2024 - 26 - Power Talks | Alina Malkin - Head of Marketing & Customer Engagement - Hairhouse
Send us Fan Mail Welcome to an extraordinary loyalty-focused episode of Power Talks. In honour of the release of Power Retail and The Australian Loyalty Association’s 2024 Loyalty Insights Report, our host Rosalea sat down with Alina Malkin, Head of Marketing & Customer Engagement at Hairhouse. Hairhouse Australia is THE destination for all things hair, salon, and beauty, they have a huge presence both online and offline and have an extremely loyal customer base. They spoke about Hairhou...
Fri, 09 Aug 2024 - 25 - Power Talks | Rosemary Martin - GM of eCommerce and Marketing - Rebel
Send us Fan Mail Welcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next. In this episode, Rosalea speaks with Rosemary Martin, the GM of eCommerce and Marketing at Rebel. At The P...
Mon, 17 Jun 2024 - 24 - Power Talks | Chloe Buxton - Loyalty & Customer Engagement Coordinator - Princess Polly
Send us Fan Mail Welcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next. In this episode, Rosalea speaks with Chloe Buxton, the Loyalty and Customer Engagement Coordinator at Prin...
Thu, 06 Jun 2024 - 23 - Power Talks | Sarah Timmerman - Founder & CEO - Beginning Boutique
Send us Fan Mail Welcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next. In this episode, Rosalea chats with Sarah Timmerman, Founder and CEO of Beginning Boutique. At The Power R...
Fri, 31 May 2024 - 22 - Power Talks | Chris Gryg - Founder & CEO - Electric Kicks
Send us Fan Mail Welcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a select few of our well-deserving winners to discuss their wins and find out what's next. In this episode, Rosalea is speaking with the Founder and CEO of Electric Kicks, Chris Gryg. At the...
Wed, 22 May 2024 - 21 - Power Talks | Rob Hango-Zada - Co-Founder / Joint CEO - Shippit
Send us Fan Mail Welcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a select few of our well-deserving winners to discuss their wins and find out what's next. In this episode, Rosalea is speaking with Rob Hango-Zada, Co-Founder and Co-CEO of Shippit. At Powe...
Thu, 16 May 2024 - 20 - Power Talks | Heather Bone - Director of ESG - Team Global Express
Send us Fan Mail Welcome to a two-part International Women’s Day Power Talks podcast special. Our host, Rosalea, will be conversing with two inspiring and influential women in leadership roles to discuss their journeys, responsibilities, and the women who inspire them. In this episode, Rosalea had a conversation with Heather Bone, Director of ESG at Team Global Express. They discussed ESG and accessible sustainability, and Heather shared her insights on ensuring the authenticity and feasibil...
Wed, 06 Mar 2024 - 19 - Power Talks | Taeressa Fawthrop - Chief Consumer Officer - Team Global Express
Send us Fan Mail Welcome to a two-part International Women’s Day Power Talks podcast special. Our host, Rosalea, will be conversing with two inspiring and influential women in leadership roles to discuss their journeys, responsibilities, and the women who inspire them. In this episode, Rosalea sat down with Taeressa Fawthrop, Chief Consumer Officer at Team Global Express. They delved into her career trajectory and her experiences as a woman in the logistics industry. Taeressa's role primaril...
Wed, 06 Mar 2024 - 18 - Power Talks | Sera Volau - Ecommerce Product Manager - Kookai
Send us Fan Mail To conclude our second season of Power Talks, Rosalea engaged in a conversation with Sera Volau, Ecommerce Product Manager at Kookai. They spoke about the unique challenges - and opportunities that come from a vertically integrated business, managing omnichannel balance and brand identity, and the value of bringing lived experiences to your role. We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.
Wed, 29 Nov 2023 - 17 - Power Talks | Carl Hartmann - Co-Founder - Lyre's Spirit Co
Send us Fan Mail In the sixth episode of Power Talks Season Two, our host Rosalea Catterson had a conversation with Carl Hartmann, Co-Founder and executive Director at Lyre’s. They spoke about all the surprises that come with launching a globally expanding non-alcoholic spirits brand, Lyre’s digital presence, and fostering a social movement amongst its community. I also found out Carl’s top tips on how to manage peak season pressures. We're delighted to have YouPay as the proud sponsor of t...
Fri, 24 Nov 2023 - 16 - Power Talks | Samantha Gopal - Senior Product Manager - Digital - Bunnings Warehouse
Send us Fan Mail In the fifth episode of Power Talks Season Two, our host Rosalea Catterson had an insightful conversation with Samantha Gopal, Senior Product Manager for Digital at Bunnings. In this episode, they spoke about mentorship and career growth, and the importance of mental wellbeing support in the workplace. Sam shared more about her role and what's in the works for Bunnings, her learnings from a variety of career development programs she’s taken part in, and the importance of cha...
Tue, 21 Nov 2023 - 15 - Power Talks | Samuel Wood - CEO & Co-Founder - Azura Fashion Group
Send us Fan Mail In the fourth episode of Power Talks Season Two, our host Rosalea Catterson had a conversation with Samuel Wood, the CEO and Co-Founder of Azura Fashion Group. Sam told Rosalea Azura’s origin story, its circularity and sustainability journey, and how it's tackling global market challenges. They spoke about AI and its role in the business, and how Azura is evolving, and he shared some really valuable tips on tackling new challenges. We're delighted to have YouPay as the prou...
Wed, 15 Nov 2023 - 14 - Power Talks | Rosie McFarlane - Head of Loyalty - MECCA
Send us Fan Mail In the third episode of Power Talks' season two, our host Rosalea Catterson engaged with Rosie McFarlane, Head of Loyalty at Mecca. They spoke about Mecca’s award-winning loyalty program and got some insight into the magic happening behind the scenes that has it smashing all customer expectations. Rosie introduced Rosa to the concept of ‘humanizing digital’ and explained how Mecca maintains a customer-centric culture in all it does. So settle in as they deep dive into Beauty...
Mon, 13 Nov 2023 - 13 - Power Talks | Owen Bolwell - Global Ecommerce Transformation Lead - Total Beauty Network
Send us Fan Mail In the second episode of Power Talks' season two, our host Rosalea Catterson engaged with Owen Bolwell, currently the Global Ecommerce Transformation Lead at Total Beauty Network, and an Ecommerce Transformation Manager and advisor to high-growth Australian Retail Brands. We talked about his work with Total Beauty Network, his process as an advisor, and ways businesses can transform their customer experience journeys. Owen shared some fantastic insights into the challenges f...
Thu, 09 Nov 2023 - 12 - Power Talks | Davie Fogarty - CEO - The Oodie
Send us Fan Mail Kicking off the second season of Power Retail Power Talks Podcast, our host Rosalea sat down with Davie Fogarty, the founder, and CEO of The Oodie, Shark Tank judge, YouTube Star, and AFR Young Rich Lister. Davie shared a wealth of insights, tips, and advice with our listeners. He discussed his journey of starting an ecommerce business, his sources of inspiration, and his key strategies for successful partnerships. Find out if The Oodie has any plans for brick-and-mortar stor...
Mon, 06 Nov 2023 - 11 - Power Talks | Daniel Bracken - CEO - Michael Hill
Send us Fan Mail For this special sustainability-focused mini-series I had a conversation with Daniel Bracken, CEO of Michael Hill. We delved into their Re:Cycle gold recycling program, which we previously featured in the Sustainability Spotlight. We explored the program's details, Michael Hill's broader ESG initiatives, and how this program is truly making a difference.
Thu, 02 Nov 2023 - 10 - Power Talks | Anna Forster - Co-Founder and Chief Sustainability Nerd - The Purpose Agents
Send us Fan Mail For this special sustainability-focused mini-series I sat down with Sustainability Spotlight collaborator and Co-Founder and Chief Sustainability Nerd of The Purpose Agents, Anna Forster. From incoming reporting requirements to carbon pricing, we spoke about regulatory changes and other key topics in the sustainability sector demanding the industry’s attention and Anna identified what retailers should focus on now to get ahead of the game, and really make a difference.
Tue, 31 Oct 2023 - 9 - Power Talks | Adam Posner - CEO - The Point of Loyalty
Send us Fan Mail To conclude our very first season of Power Talks, Rosalea engaged in a conversation with loyalty expert Adam Posner as he shared his fantastic insights into the world of loyalty. He explained why he defines loyalty not as a program, but as an outcome and offered his advice on how to create and tailor the perfect loyalty program for your brand and customers and critical tips for success. ShipStation proudly sponsors this episode of Power Talks.
Tue, 26 Sep 2023 - 8 - Power Talks | Stacey Crommelin - Head of Digital & Customer Experience - Taking Shape
Send us Fan Mail In the seventh episode of Power Talks, Rosalea had a conversation with Stacey Crommelin, Head of Digital and Customer Engagement at Taking Shape. They discussed excelling in customer service and engagement, translating these strategies into the digital shopping experience, and explored how Taking Shape distinguishes itself from the competition. ShipStation proudly sponsors this episode of Power Talks.
Mon, 18 Sep 2023 - 7 - Power Talks | Brandon Soo - Ecommerce Manager - Total Tools
Send us Fan Mail In the sixth episode of Power Talks, Rosalea engaged in a discussion with Brandon Soo, Ecommerce Manager at Total Tools. She discussed website optimization and the intricacies of handling an omnichannel network. We apologise, the audio can be a bit rocky sometimes but do stick around to find out what the man with access to all the tools imaginable is currently DIYing and hear his advice for ecommerce success. ShipStation proudly sponsors this episode of Power Talks.
Thu, 14 Sep 2023 - 6 - Power Talks | Kelly Slessor - Ecommerce Coach
Send us Fan Mail In our fifth episode of Power Talks, Rosalea sat down to chat with Kelly Slessor, ecommerce coach, founder of Shop You, and ecommerce all-rounder superstar. With years of experience under her belt and her finger constantly on the pulse of all things retail, Rosalea asked Kelly about the biggest challenges in ecommerce, how to overcome them, and her thoughts on all the latest tech. ShipStation proudly sponsors this episode of Power Talks.
Mon, 11 Sep 2023 - 5 - Power Talks | Charlie Ganzen - Director - Lovehoney
Send us Fan Mail In our fourth episode of Power Talks, Rosalea spoke to Charlie Ganzen, ANZ Director of sexual wellness company Lovehoney. He shared insights into the company's advertising challenges, highlighted Lovehoney's unique position in the industry, and compared Australian shopping trends on a global scale. Stay tuned to learn about his journey from marketing manager to director and discover the most valuable advice he's ever received. This episode of Power Talks is proudly sp...
Wed, 06 Sep 2023 - 4 - Power Talks | Stephanie Lang - Marketing Director - BlackMilk Clothing
Send us Fan Mail In our third episode of Power Talks, Rosalea sat down with Stephanie Lang, Marketing Director from BlackMilk Clothing, the pioneers of Geek Chic, responsible for the infamous Galaxy leggings, and a company that is continuously leading the way for inclusive, stylish, alt fashion for over a decade with an unstoppable cult following across its platforms. They spoke about social media, building a community around your brand, and found out what the next biggest thing since ...
Sun, 03 Sep 2023 - 3 - Power Talks | Jane Cay - Founder - Birdsnest
Send us Fan Mail In our second episode of the Power Retail Power Talks Podcast, Rosalea sat down with Jane Cay, the founder of award-winning Women's clothing retailer Birdsnest. They talked about her ecommerce journey and how Birdsnest brings that shop floor level of personalisation and outfit matchmaking online. Stay tuned to find out what this ecommerce pioneer thinks is the next big industry paradigm shift so you can stay on top of it. This episode of Power Talks is proudly sponsored...
Wed, 30 Aug 2023 - 2 - Power Talks | Ryan Gracie - Chief Marketing Officer - MyDeal
Send us Fan Mail In our inaugural episode of the Power Retail Power Talks Podcast, Rosalea sat down with Australian marketplace marketing expert and CMO of MyDeal, Ryan Gracie. She asked him about the struggles of acquiring customers in this climate, and the equally tricky task of retaining them, looked back at how marketplaces have evolved and got his advice for managing a team through tough times. This episode of Power Talks is proudly sponsored by ShipStation.
Sun, 27 Aug 2023 - 1 - Introducing Power Retail Power Talks
Send us Fan Mail Welcome to The Power Retail Power Talks Podcast! This podcast is designed specifically for ecommerce professionals, offering bite-sized episodes packed with valuable insights. I am Rosalea, the editor of Power Retail and your Power Talks host, and I am delighted to invite you to join me in engaging conversations with industry influencers and renowned brands that are shaping the ecommerce landscape. In our very first season I’ll be be speaking with a group of powerhouses in th...
Wed, 02 Aug 2023
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