CX Broadcast

In this episode, we will explore the various strategies and best practices used by customer success teams to help customers better understand and use products effectively. Join us as we speak with Ahaan Pandit, Associate Director of Customer Success at Capillary Tech and delve into the importance of providing a seamless onboarding experience and ongoing support. Gain insights on how to ensure customers remain satisfied with the product and increase user adoption.

In this episode, we explore the value of customer satisfaction in the emerging B2B landscape. Join us, as we speak to Karthik Srivatsa, Customer Experience Consultant at Cisco, and discuss the customer journey, the role of Customer Advisory Boards, feedback and product design, and calculating ROI for a B2B CX program. Gain insights on how exceptional customer experiences drive business success.

In this episode, we uncover how customer expectations have transformed amidst the current economic climate, highlighting new priorities and preferences. We also examine the importance of customer retention, particularly in times of uncertainty, and unravel its impact on overall business performance. Additionally, we discuss effective strategies for improving the customer experience, emphasizing the role it plays in increasing customer retention. Join us as we uncover the secrets to creating personalized experiences that foster customer loyalty and drive business success.