Living in the Moment: A TLS Podcast

We are joined by our newest Team Lead, Danielle, as she steps away from making moments with Paul Davis and FIRST ONSITE to tell us all about her journey. Danielle talks to us about how she is always striving for the best, how she truly values showing up for people, and how she may just be the best planner of surprises out there. This quickly turned from a Q&A to a bit of a therapy session for Danielle and Aleeshya, and we couldn't be more excited to celebrate Danielle's Journey!

We are joined by Gabriella, a wonderful MomentMaker® with CertaPro.  Gabriella speaks to us about how she best practices empathy, her strive for continuous improvement around every corner, how she prioritizes herself, and how fulfilling it is to return to the workforce after 21 years of being a stay-at-home mom.  Gabriella always wants to be a safe space for people and cherishes the time she gets to spend with her customers 💚

We are joined by Jose, a Paul Davis and FIRST ONSITE MomentMaker® taking a break from listening to her customers to tell us all about her journey to this point.  Jose shares her passion for helping people and making them feel like family, she talks about challenges she's faced with very little warning, and she shares a secret about what she does to make sure she's always practicing continuous improvement!

Alyssa steps away from her busy day of being a California Closets MomentMaker® to bond with us over Jeeps, the English language and how confusing Calgary roads are! Alyssa has been working from the age of 12 and finds so much passion in working with people and making moments.  Together, we celebrate Alyssa! 💚

We are joined by Emily, a MomentMaker® from our CertaPro Painters team! Emily talks to us about her genuine care for people and getting to know them, how much her son has taught her, and the challenges she has worked hard to over come. Emily is such a joy that even customers will sing to her on the phone.  Get to listening as we celebrate Emily's journey.

We sit down with Nada, a MomentMaker® on Magic Bubbles, and she tells us all about her dreams of becoming a criminal lawyer and working with the wrongly convicted, her passions for for being creative in the fashion industry, and how she loves to help people and make people happy! Nada is an incredible human, and we can't wait to celebrate her! Here's to Nada 💚

Pull up a chair to another Caribou Campfire! Our MomentMakers® sit down to talk about the dads and fathers in our lives and what they mean to us 💚 We share heartfelt stories and memories, plus what our plans are for this Father's Day! To all the dads out there...We appreciate you!

We are joined by one of our favourites...Ana! Ana is back to talk all about her journey, her experience and what has brought her to be such a successful leader of our teams.  We talk about how she has always been a MomentMaker®, how being with her team inspires her, plus, hear the story behind what brought her to be with us in Canada! 🇨🇦

We get to talk to Amanda, a MomentMaker®, a Team Lead, and one of our Real-Time Coordinators! We learn all about Amanda's journey to TLS, how getting over fear has helped prepare her to jump into action when needed, how she finds her purpose in helping others and having an impact on someone's success, and how she just may be our next bilingual MomentMaker®!  Plus! Find out what actually is the point of drinking decaf coffee... Check out our TLS Cariboutique now: https://cariboutique.tlscv.com

Mariam and Ana are back! They are answering all of our questions, and nothing is off limits. Tune in to find out who they would dream of having dinner with, what causes are most important to them, what they would save from a burning building, and we finally get to hear what their questions are for us! Tap play now, and get to know Mariam and Ana just a little bit more

Mariam and Ana sit down and answer questions from our MomentMakers®! Take a listen to learn tips on meal planning, what their dream job would be if money were no object, plus, find out if they would be able to swap brands for a day! Stay tuned for Part 2 next week, and start getting to know more about Mariam and Ana now 💚

We are joined by Rouba, a MomentMaker® with CertaPro Painters.  Rouba talks to us about her life growing up, what its like to think in two languages, how much she loves talking to customers and engaging with them, and so much more! Plus...this summer she gets to go to her first concert! Rouba is such a ray of sunshine and so much fun to talk to.  You will be leaving this episode with a smile plastered on your face! Let's celebrate Rouba's journey 💚

We sit down with our Brand Delivery Manager, Mariam, to hear her story and how far she has come! Mariam's journey is that of inspiration, dedication, and pure hard-work.  We talk about what it means to really respect each other, how making connections can bring you purpose, and she tells us an incredibly touching story about achieving her own personal goal. Here's to Mariam! 💚

We take a trip down Memory Lane this week to revisit our MomentMakers® we have celebrated and hear about why they do what they do, and why they love it! Hear a compilation of responses to the question, "What does it mean to you to be a MomentMaker®?" and be prepared to smile! Our MomentMakers® are all about creating joy-making behaviours, and to make a moment to them, means to make others feel joy.

We are joined by Stephanie, Mariam and Ana to reminisce about what it was like shifting our culture from in-person to remote.  We talk about what it means to be a family rather than just a company to work for, how important it is to support each other, and how Mariam and Ana find joy in showing up unannounced at your doorstep. Will you be next?

We get to meet Laura, a MomentMaker® with our Paul Davis team! Laura is a former tattoo artist who is passionate about making a difference for people, and providing the best customer service experience.  Tune in to find out how Laura makes the most out of any situation, how she prioritizes self-care, and how the craft of tattoos is definitely not like riding a bicycle!

We sit down with Winni, a MomentMaker® with our CertaPro team! Winni is a fascinating and brilliant individual, and the best part of her day is having an impact on someone's experience.  We talk about how much she loves speaking with customers, how she thrives on structure, and how she feels it is so important to not let opportunities pass you by.  Together, let's celebrate Winni!

We are joined by Nicole, a MomentMaker® with our CertaPro team.  We get to talk about Nicole’s unique journey to TLS, her passion for helping people, how she doesn’t let anything slow her down, and how just your tone of voice can diffuse a situation of high emotion. We laughed, we shared, and she blew my mind...Here's to Nicole!

We are joined by one of our Paul Davis MomentMakers®, Sheereen!  Sheereen has worked with us for just over a month and she brings so much excitement to work each and every day. Sheereen has one of the most unique recruitment stories; she is lovingly known around TLS as "TikTok Girl"! We sit down to talk all about her passion for people and being their shoulder to lean on, how preparation is always key, and how procrastination is really just success under pressure.

We are joined by Orianna and Seamus, two of our Team Leads supporting Paul Davis and FIRST ONSITE!  We sit down to talk about how they are successful in training our new MomentMakers® in a remote setting.  Seamus was actually with TLS during the 27-hour switch from in-office to remote, and we get to hear all about his perspective on that shift! Take a listen to hear how you too can be successful in a training situation, whether you are the mentor or the individual learning. Not to mention, there may be a few business ideas to ponder... 😮

We are joined by Lamoura, a MomentMaker® with our Magic Bubbles team. Lamoura has been with us for 5 months already, and her passion for customer service and engaging with people shines through every day! We sit down to talk about what it feels like to be a part of a family and not just a company, and how it is so important to treat every customer like they are the first call of the day.  Get ready to smile and laugh!

We sit down with Frances, a MomentMaker® with not 1, not 2, but 3 of our Brand Partners!  Frances cares for her customers with CertaPro, Paul Davis and FIRST ONSITE by practicing genuine care, and by truly Living in the Moment.  We talk about her passion for people, how she handles a variety of emotions across the Brands she works with, and how she has such a unique outlook on everything, I could pick her brain for hours! PLUS, find out how just a single pencil can improve your mood…

We take you back to our weekly Caribou Campfire where we are joined by several MomentMakers® to talk about their favourite family traditions and what family means to them.  Together we laugh, we cry, and we support each other through our happy and difficult times.  Family is an unbreakable bond, and our TLS Family is no exception. Come join us as we sit around the campfire and share our heartfelt and touching stories 💚

We are joined by Stephanie and Becky, our Quality and Training Manager to talk about the significant shift from onboarding and training in-office, to onboarding and training in a remote setting! Join us for a great conversation about identifying and overcoming challenges, always staying one step ahead of the curve, and how the future may depend on Virtual Headsets...

We are joined by Noelle, a MomentMaker® on our CertaPro team.  Noelle talks to us about her excitement for helping people, setting goals, and having a hand in the journey and success of those around her.  Let's Celebrate Noelle's Journey!

We are joined by Kaitlyn, our newest Team Lead with our Paul Davis and FIRST ONSITE teams! We talk about Kaitlyn's true passion for helping people and how the biggest influences in life have shown her you can do anything.  She is also an excellent story teller!

We are joined by Laurie, Raemie, Stephanie and Christina to discuss the exciting 27 hour day when TLS went from working in the office to working 100% remote. We all remember how our lives changed in March 2020, and TLS came together in a way like never before to keep our people safe, and our business running seamlessly.  Join us for a conversation that blends together genuine care and incredible teamwork!

We are joined by Emma, a MomentMaker® with CertaPro Painters to talk about everything you can learn just by reflecting, what it means to really work hard, having pride in what you do, and how being part of a team of genuine care makes all the difference in the world.

We are joined by Kelly, a MomentMaker® on our Magic Bubbles team!  We talk about skills gained throughout the pandemic, how Kelly's passion for a person's experience has made her successful in Customer Experience, and how being a MomentMaker® sets her apart from a Customer Service Representative.

We are joined by Amber, a MomentMaker® with our CertaPro team.  Amber's success is attributed to her passion for making a difference and an impact in a person's life.  She cares deeply about the experience all of our customer's have and always considers that you don't know what someone is going through.  This is a wonderful conversation about truly engaging in the moment, and how at the end of the day, the most important thing is to Be Calm, Be Patient, and Be Kind.

We are joined by MomentMaker®, Angeline as we celebrate her journey to becoming one of our Magic Bubbles MomentMakers®.  Angeline shares her biggest inspirations, what success means to her, and how remembering that people are people is really the most important thing we can do. Happy New Year everybody!

We are joined by April Broome, VP of Franchising at California Closets and more importantly, my mom!  We talk about how we live the FirstService Brands' values both personally and professionally, how we really have pride in what we do together, and how her living the values influenced who I am today. Happy Holidays everybody!

We are starting new series called 'Celebrate Your Journey' and we have Zainab from our Paul Davis and FIRST ONSITE teams to kick us off!  We talk about Zainab's previous experience in Customer Service, what has set her up for success at TLS, and her favourite moments working with her teams.

Today we are joined by Tasha Clarke, Director of Brand Experience with California Closets.  We talk about her drive and inspiration through what she does everyday, what a ‘10’ means in her book of Customer Service, and I was very excited to align on several thoughts when it comes to Customer Experience and navigating Customer Concerns.  Keep listening too for the optimal Disney World Agenda 😉

We are joined by MomentMakers® from all of our Brand Partners in this special edition of Caribou Campfire where we come together to discuss the most wonderful time of year, our favourite holiday traditions, and how we focus on the important things to really live in the moment and de-stress during this time of the year.  You don't want to miss this one!

Mariam and Ana are back!! In this episode, they join us to talk about giving back and the spirit of paying it forward, especially during the holiday season.  They share meaningful and raw stories about how they have been impacted by kindness and genuine care, and where their inspiration comes from.  This is a beautiful episode about how we strive to #FirstServeOthers everyday 💚

We are joined by Paul Davis' Director of Brand Services, Emily Schafer!  Together, we talk about The Paul Davis Way and how important it is to provide a consistent customer journey for all interactions.  We talk about the importance of listening and staying present, and knowing when the role you are in may not be the right fit for you.

Laurie, Raemie and Stephanie are back!  We dive into the third part of our Path to Caribou Culture and talk about how we became the Brand Experience Center we are today, what it means to be a MomentMaker® and how Janet Jackson played a very important role in celebrating such an exciting shift in our brand!

Edward Leaman, Chief Brand Officer of California Closets, joins us to discuss what it means to deliver a customer experience, how important preparation is in giving your all, and how knowing your strengths can help you compliment your weaknesses.  We even learn some Japanese along the way!

We are joined by MomentMakers® Amanda and Cass to talk all about Making Moments and Delighting Customers! We discuss how the making of a moment isn't just one-sided on our end, how being a MomentMaker® really does come from within, and how Cass and Amanda are always striving to show up and be present through all interactions.

We are joined by our Brand Delivery Managers, Mariam and Ana to talk about what inspires them to make moments everywhere they go and how they inspire their teams to do the same.  We hear about their passion to make a difference in peoples' lives, and how genuine care has always been a part of them.

We continue along our Path to Caribou Culture with the second instalment featuring Vice President of Brand Delivery, Stephanie Thomson and Vice President of Strategic Design, Raemie O'Brien.  We talk about their beginnings at TLS, the biggest innovations of TLS through the 2000s, why it's important to pivot when things aren't working, and how technology has only made our jobs easier.

Welcome back to episode 2, in which we talk about the importance of listening to understand, how to really engage in the moment, and share stories of exceptional brand experience that have really impacted us.  We are joined by Jonathan and Orianna for a fun and authentic conversation!

In our special kick off episode, we are joined by our President and CEO, Laurie Dietz, and TLS' founder Beth Shearer-Adams.  We talk about where TLS started from, how we got our name, and how treating people better is at the core of everything we do.

Welcome to Living in the Moment: A TLS Podcast!  We created this as a space to host conversations around our brand, our journey with our Brand Partners, our Customer Service experiences, and why we LOVE what we do as we Live TLS every single day.  Join us at the beginning of our TLS Story, launching October 4th! 💚