Omni Talk Retail

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed:

Walmart’s new BNPL offering (Source: CNBC)Grubhub’s Mercato partnership (Source: Chain Store Age)Amazon’s low cost subscription grocery delivery plan (Source: Reuters)Instagram getting AI-powered search (Source: Daily Star)And closed with a look at the WSJ report last week that Amazon was running a secret operation to gain intel on its rivals (Source: WSJ)

There’s all that, plus Milwaukee hotels, death by lady bugs, and grooming tips for hairless dachshunds.

P.S. We are also gearing up for CommerceNext out in NYC in June. Scaled retailers and brands can register for FREE with code “FASTFIVE” in the referral field. Secure your spot now — head to commercenext.com/conference/ and don’t forget to use “FASTFIVE”

P.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/

P.P.P.S. Also be sure to check out our #1 podcast ranking in all of retail on Feedspot

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In this exclusive interview from the VusionGroup studio at the World Retail Congress in Paris, Jose Gomez, Chief Development Officer at ETAM Group, sits down with Chris Walton and Anne Mezzenga from Omni Talk to discuss the company's innovative approach to retail development and customer experience. ETAM Group, a leader in lingerie brands with over 1,500 stores across 50 countries, is revolutionizing the in-store experience with cutting-edge technology.

Discover how ETAM Group is:

Leveraging its in-house developed clienteling app to provide personalized shopping experiencesUtilizing RFID technology and smart fitting rooms to streamline product selection and checkoutExpanding its presence in the US market through a strategic partnership with NordstromAdapting to the preferences and needs of American consumersPrioritizing meaningful growth in existing markets to build strong customer relationships

Jose also shares insights on the importance of omnichannel retail, the role of data in enhancing customer interactions, and the collaborative approach required to develop successful retail technology solutions.

#JoseGomez #etam #RetailDevelopment #RetailStrategy #ClientelingApp #SmartFittingRooms #USExpansion #NordstromPartnership #PersonalizedShopping #OmnichannelRetail #RetailInnovation #CustomerExperience #OmniTalkPodcast #WorldRetailCongress

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In this exclusive interview from the VusionGroup stuido at the World Retail Congress in Paris, Sanjay Luthra, Executive Vice President EMEA and Global Direct-to-Consumer at Mattel, sits down with Chris Walton and Anne Mezzenga from Omni Talk to discuss the company's innovative approach to building a premium D2C business. Discover how Mattel Creations is tapping into the growing market of adult fans and collectors, known as "kidults," by offering customized, nostalgic products and immersive digital experiences.

Key Takeaways:

The power of innovation and nostalgia in driving Mattel's D2C strategyBuilding communities for passionate adult fans and toy collectorsCreating complementary partnerships with omnichannel retailersThe surprising success of the Ken's hoodie from the Barbie movieMattel's vision for franchise building beyond toys

Sanjay also shares insights on the importance of a purpose-driven organization and how Mattel Creations fits into the company's overall strategy. Learn how Mattel is leveraging its iconic brands and cultural impact to create unique, premium experiences for fans of all ages.

#SanjayLuthra #Mattel #DtC #MattelCreations #AdultFans #Kidults #ToyCollectors #NostalgicToys #CustomizedProducts #DigitalExperiences #OmnichannelRetail #StrategicPartnerships #BarbieMovie #KensHoodie #FranchiseBuilding #OmniTalkPodcast #WorldRetailCongress

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In this exclusive interview from the VusionGroup studio at the World Retail Congress in Paris, Fahed Ghanim, CEO of Majid Al Futtaim Lifestyle, sits down with Omni Talk's Chris Walton and Anne Mezzenga to discuss the company's success in bringing fashion brands to the Middle East. With a portfolio of over 29 shopping malls, Majid Al Futtaim Lifestyle is a major player in the region's retail landscape.

Discover how Fahed and his team:

Identify and bring relevant, exciting brands like Abercrombie & Fitch and Hollister to the Middle EastCreate localized products that resonate with consumers in the regionEmbrace experiential retail concepts with brands like Lego and LululemonBuild authentic partnerships and engage communities beyond transactionsNavigate the challenges of concept stores and sustainable retail practicesAchieve omnichannel success and profitability in just five years

Fahed also shares his insights on the importance of finding the right partner when expanding into new markets and the value of seamless online and offline experiences for customers.

#MajidAlFuttaimLifestyle #FahedGhanim #RetailintheMiddleEast #FashionBrands #ExperientialRetail #OmnichannelSuccess #AuthenticPartnerships #LocalizedProducts #LegStores #Lululemon #OmniTalkPodcast #WorldRetailCongress

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In this exclusive interview from the VusionGroup studio at the World Retail Congress in Paris, Anton Vincent, President of Mars Wrigley North America and Global Ice Cream, sits down with Chris Walton and Anne Mezzenga of Omni Talk to discuss the company's approach to engaging Gen Z consumers, creating memorable retail experiences, and driving innovation in the ice cream category.

Discover how Mars Wrigley is:

Leveraging iconic brands like M&M's, Snickers, and Twix to stay relevant to younger consumersTransforming brand transactions into immersive brand experiencesNavigating the evolving landscape of omnichannel retail and direct-to-consumer strategiesEnsuring brand consistency across multiple touchpoints and retail partnersCapitalizing on the growth of retail media to reach target audiences

Anton also shares his insights on the importance of understanding Gen Z's values and how they influence purchasing decisions, as well as the role of digital channels, influencer marketing, and personalization in connecting with this key demographic.

#AntonVincent #MarsWrigley #GenZ #Omnichannel #IceCreamInnovation #MMs #Snickers #Twix #RetailExperiences #BrandConsistency #RetailMedia #OmniTalkPodcast #WorldRetailCongress

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In this exclusive interview with Omni Talk recorded in the VusionGroup studio live at the World Retail Congress in Paris, Ian Bailey, Managing Director of Kmart Group Australia, shares fascinating insights into the world of Australian retail. Discover how Kmart Australia differentiates itself through its strong focus on own brands, rapid product development, and the integration of cutting-edge technology like 3D design.

Key takeaways:

The power of private label and Kmart Australia's unique approach to own brandsAdapting to changing consumer behaviors and expectations post-pandemicLeveraging digital tools to enhance the in-store experience and supply chain resilienceThe story behind Kmart Australia's successful partnership with Mattel for wooden toys

Ian also reveals how Kmart Australia is navigating the challenges of a shifting retail landscape and geopolitical uncertainties. Learn valuable lessons that retailers across the globe can apply to their own strategies.

#KmartAustralia #IanBailey #RetailTrends #PrivateLabel #RetailTech #ConsumerInsights #OmniTalkPodcast

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In this exclusive interview from the VusionGroup studio at the World Retail Congress in Paris, Scott Price, CEO of DFI Retail Group, sits down with Omni Talk's Chris Walton and Anne Mezzenga to discuss the critical issues shaping the future of retail in Asia. With over 11,000 stores across 13 countries, DFI Retail Group is a major player in the Asian market, operating food, health and beauty, and convenience stores, as well as the IKEA franchise in multiple markets.

Key Takeaways:

The growing importance of sustainability in retail and the challenges of reducing scope 3 emissionsNavigating the digital transformation of brick and mortar retail and creating seamless omnichannel experiencesUnderstanding the unique characteristics and expectations of Asian consumersLeadership insights on the evolving role of the CEO in the retail industry

Scott also shares his thoughts on the future of global retail, the importance of retail innovation, and the lessons learned from the exit of Western retailers from the Asian market.

#ScottPrice #DFIRetailGroup #RetailinAsia #Sustainability #DigitalTransformation #OmniChannel #RetailTrends #LeadershipInsights #OmniTalkPodcast #WorldRetailCongress

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In this exclusive interview recorded live from the VusionGroup studio at the World Retail Congress in Paris, Susan Viscon, VP and Executive Director of Path Ahead Ventures at REI, sits down with Omni Talk's Chris Walton and Anne Mezzenga to discuss the groundbreaking venture fund aimed at supporting entrepreneurs of color in the outdoor industry. With a career spanning over two decades at REI, including a role as Chief Merchant, Susan shares her journey and the inspiration behind Path Ahead Ventures.

Key Takeaways:

The $30 million fund's unique approach to direct equity investments and grantsStrategies for inviting and supporting diverse founders in the outdoor industryThe power of inclusive design and community activation in driving business successLeveraging purpose to shape decision-making and create customer loyalty

Learn how REI is working to scale Path Ahead Ventures and drive meaningful change in the outdoor industry.

#REI #PathAheadVentures #SusanViscon #RacialEquity #OutdoorIndustry #EntrepreneursOfColor #InclusiveDesign #PurposeDrivenBusiness #OmniTalkPodcast #WorldRetailCongress

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Join Omni Talk's Chris Walton and Anne Mezzenga as they speak with Martin Urrutia Islas, Global Head of Retail Innovation and Experience at Lego, live from the VusionGroup studio at the World Retail Congress in Paris. In this exclusive interview, Martin shares the secrets behind Lego's success in creating engaging retail experiences that keep customers coming back for more.

Discover how Lego:

Develops and tests new in-store experiences, like the Minifigure FactoryBalances digital and analog experiences to enhance customer engagementEvolves from omnichannel retail to "omni experiences" that bridge the gap between in-store and onlineLeverages AI while maintaining a human-centric approach to retail innovationCollaborates with brands and the United Nations to celebrate creativity and play

Plus, get a sneak peek at the exciting Lego products and events coming soon, including the first-ever Global Day of Play!

#Lego #RetailInnovation #CustomerEngagement #OmniExperiences #AIinRetail #HumanCentricRetail #GlobalDayOfPlay #LegoxUN #OmniTalkPodcast #WorldRetailCongress

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Join us for an enlightening session from the VusionGroup studio at the World Retail Congress in Paris. In this exclusive interview, Chris Walton and Anne Mezzenga delve into a transformative discussion with Ulrika Biesert, Chief People Officer of the Ingka Group, the organization behind IKEA. Discover how IKEA integrates Swedish heritage with modern retail challenges to foster a workplace that believes in the magic of empowering its people.

Learn about the strategies that have led to remarkable improvements in employee engagement and customer satisfaction at IKEA. Ulrika shares her journey from a counselor to leading HR at one of the world's most people-centric companies. The conversation covers topics from the role of leadership in retail, the impact of corporate culture on business performance, to the innovative use of technology in enhancing employee roles and customer interactions.

This video is a must-watch for anyone interested in the intersections of retail management, employee empowerment, and customer satisfaction. Dive into the discussion to see how IKEA’s focus on happy employees translates to happier customers and better business results.

🔹 Key Topics Discussed:

Empowering employees in retailThe significance of corporate culture and values at IKEAHow leadership and technology are shaping the future of retailInsights into employee benefits and work flexibility

Stay tuned for more insights and discussions from industry leaders at the World Retail Congress, brought to you by Omni Talk and the VusionGroup.

Subscribe to Omni Talk Retail for more updates and expert interviews from the forefront of retail innovation.

#IKEA #WorldRetailCongress #RetailManagement #EmployeeEmpowerment #CustomerSatisfaction #Leadership #RetailTechnology #HumanResources #OmniTalkRetail #VisionGroup

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In this insightful interview from the VusionGroup studio at the World Retail Congress in Paris, Elsa Pedro do Souto, who currently works at MARS as the Global Senior Manager for Data & Analytics Engagement, sits down with Chris Walton and Anne Mezzenga from Omni Talk to discuss the evolving role of data in driving personalized, human-centric retail experiences. With a diverse background spanning retail banking, energy, and now the retail industry, Elsa shares her unique perspective on the power of data and analytics.

Discover how Elsa and her team at Mars are:

Leveraging big data, real-time analytics, and predictive analytics to drive business valueNavigating the challenges of data quality, connected data, and self-service analyticsAdapting to the pandemic's impact on digital commerce and the renewed focus on retail experiencesCollaborating with industry leaders from Ulta, Lego, and SAP to humanize retailEmpowering organizations to understand consumers as individuals, not just data points

Elsa also shares insights from her thought-provoking workshop on humanizing retail, where attendees left with personalized action plans to drive change within their organizations. Learn how to combine quantitative and qualitative research to gain a deeper understanding of your customers and create truly human-centric retail experiences.

#ElsaPedrodoSouto #Mars #DataAnalytics #Insights #RetailBanking #EnergySector #RetailIndustry #DataScience #BigData #RealTimeAnalytics #PredictiveAnalytics #Personalization #GenerativeAI #DataQuality #ConnectedData #SelfServiceAnalytics #PandemicImpact #DigitalCommerce #RetailExperience #Omnichannel #DataSkepticism #DataLiteracy #Collaboration #HumanizingRetail #ConsumerUnderstanding #QuantitativeResearch #QualitativeResearch #OmniTalkPodcast #WorldRetailCongress

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In the latest edition of Omni Talk’s Retail Fast Five live from the World Retail Congress in Paris, sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: A Parisian, Cookie-Filled, Lighting Round

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In the latest edition of Omni Talk’s Retail Fast Five live from the World Retail Congress in Paris, sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Just Walk Out Or The Dash Cart? Which One Is Better?

For the full episode head here: https://youtu.be/CtdgYyYnafs

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In the latest edition of Omni Talk’s Retail Fast Five live from the World Retail Congress in Paris, sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Why Aldi’s New “Aldigo” Store With Grabango So Notable

For the full episode head here: https://youtu.be/CtdgYyYnafs

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In the latest edition of Omni Talk’s Retail Fast Five live from the World Retail Congress in Paris, sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: How Long It'll Be Before We See Zoom Cashiers At More QSRs?

For the full episode head here: https://youtu.be/CtdgYyYnafs

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In the latest edition of Omni Talk’s Retail Fast Five live from the World Retail Congress in Paris, sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Powered By Gopuff: Smart? Desperate? Or Both?

For the full episode head here: https://youtu.be/CtdgYyYnafs

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In the latest edition of Omni Talk’s Retail Fast Five live from the World Retail Congress in Paris, sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: What’s So Special About Walmart Canada’s Store Of The Future

For the full episode head here: https://youtu.be/CtdgYyYnafs

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In this exclusive 5 Insightful Minutes interview, Chad Lusk, Managing Director at the A&M Consumer and Retail Group, shares eye-opening insights from their latest consumer sentiment survey. Discover how the economic downturn is impacting consumer spending trends, particularly among high-income households, and learn how retailers can adapt their strategies in marketing, inventory management, and pricing.

Key takeaways:

Discretionary spending shifts and the prioritization of experiential purchasesThe growing importance of personalization technology, virtual try-on, and VR in retailThe rise of social media shopping and secondhand market growth

Stay ahead of the curve and position your retail business for success in the face of changing consumer behaviors. Watch now to gain critical insights that will help you navigate the challenges ahead.

You can also read the latest Consumer Sentiment Survey in full by heading here: https://alvarezandmarsal-crg.com/insight/consumer-sentiment-survey-spring-24/

*Sponsored Content*

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In this exclusive and candid interview with Omni Talk, Dilip Kumar, Amazon's VP of AWS Applications, sets the record straight on the future of the company's groundbreaking Just Walk Out technology and its Amazon Dash Carts.

Kumar discusses the decision to pull Just Walk Out from Amazon Fresh stores, explaining how Dash Carts are the foundational platform for larger format grocery stores.

He also dives into the role of computer vision, sensor fusion, and retail analytics in shaping the future of checkout-free shopping and retail automation, while dispelling many of the rumors out there surrounding manual workers in India driving Amazon's Dash Cart and Just Walk Out technology.

Music by hooksounds.com

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In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed:

Walmart Canada’s big store of the future reveal (Source: Canadian Grocer)Gopuff’s debut of “Powered by Gopuff” (Source: Chain Store Age)A NYC Chicken restaurant that has replaced its cashiers with Zoom (Source: 404 Media)Aldi retrofitting a store to become checkout-free with Grabango (Source: Chain Store Age)Their perspectives on the Amazon Just Walk Out vs. Dash Cart debate (Source: GeekWire)And A&M’s Chad Lusk stopped by for 5 Insightful Minutes on the state of U.S. consumer sentiment (Source: A&M CRG)

There’s all that, plus Oreos vs. Softbatch cookies, whether Chris would like to drive a cab more in NYC or Paris, and if Anne agrees with Chicagoans who despise putting ketchup on their hot dogs.

Music by hooksounds.com

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: A lightning round of questions around Eclipse Soundtracks, JCP Splurges, and More!

For the full episode head here: https://youtu.be/6L4-pympUzo

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: If Home Depot Just Spent A Boatload To Acquire SRS

For the full episode head here: https://youtu.be/6L4-pympUzo

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: If Costco Hit A Home Run With Ozempic?

For the full episode head here: https://youtu.be/6L4-pympUzo

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: What Kroger Shutting Down Its Spoke Facilities Says About E-grocery?

For the full episode head here: https://youtu.be/6L4-pympUzo

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Why Target Wouldn't Want Its Partnership With TruScan To Get Out

For the full episode head here: https://youtu.be/6L4-pympUzo

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Why Amazon Is Pulling Just Walk Out From Amazon Fresh & Whole Foods?

For the full episode head here: https://youtu.be/6L4-pympUzo

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In this episode of the Omni Talk Ask An Expert Podcast Series, Chris Walton and Anne Mezzenga sit down with Billy Cladek, SVP of Revenue at Firework, to discuss the latest trends in retail technology.

They explore how video commerce, digital showrooms, and AI chat assistants are revolutionizing e-commerce by creating more authentic, interactive, and human experiences for customers. Discover how shoppable videos, live commerce, and conversational commerce are transforming the virtual store and bridging the gap between physical and digital retail.

Stay ahead of the curve with insights on the future of retail innovation and learn how to humanize your digital store.

For more retail technology news and insights, visit omnitalk.blog.

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In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed:

The real reasons why Amazon would pull its Just Walk Out Technology out of its Fresh grocery stores and Whole Foods stores (Source: Payments Dive)Target installing cameras above its self-checkout machines (Source: Bloomberg)Kroger closing its three e-commerce facilities (Source: Grocery Dive)Costco offering Ozempic to some of its members (Source: CNN)And closed with a look at Home Depot’s recent acquisition of SRS (Source: Reuters)

There’s all that, plus this month’s OmniStar, gig driver nightmares, and all the new ways to screw up a burrito.

P.S. We are also gearing up for CommerceNext out in NYC in June. Scaled retailers and brands can register for FREE with code “FASTFIVE” in the referral field. Secure your spot now — head to commercenext.com/conference/ and don’t forget to use “FASTFIVE”

P.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/

P.P.P.S. Also be sure to check out our #1 podcast ranking in all of retail on Feedspot

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This podcast uses the following third-party services for analysis:

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In a stroke of retail conference genius, RetailSpaces asked Omni Talk Retail’s Anne Mezzenga and Chris Walton to sit down with two retail industry leaders, David Carey, VP of Design, Construction & Maintenance at Schnucks, and Dan Gavin, VP of National Real Estate at Aldi, to record a live podcast from the conference stage about how these two well-respected retailers drive growth and foster innovation while navigating the challenges of store design, construction, and expansion.

Carey shares insights on Schnucks’ approach to implementing cutting-edge retail technology, such as smart carts and electronic shelf labels, and how the company manages to maintain a fast pace of innovation that puts Schnucks, not just on par, but ahead of the industry.

Gavin delves into Aldi’s ambitious growth plans, including their recent acquisition of Southeastern Grocers as well as their ambitious new store expansion expansion plans. He compares the processes involved in acquisitions and new builds, touching on lease negotiations, employee considerations, and the complexities of driving sustainability across different formats.

The conversation also covers Schnucks’ and Aldi’s approach to theft prevention and shrink reduction, as well as the unique processes and technologies both companies use to manage their capital investments efficiently.

There’s even live Q&A at the end!

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In this exclusive interview from recorded live on Shoptalk TV, and brought to you with the help and support of Meta, Chris Walton and Anne Mezzenga of Omni Talk Retail sit down with Chris Rupp, Chief Customer Officer at Victoria’s Secret, to discuss the brand’s digital transformation and innovative strategies for enhancing the customer experience.

With an impressive background spanning roles at Amazon, Microsoft, and Albertsons, Rupp shares insights on Victoria’s Secret’s journey to leverage technology and data to better serve its diverse customer base. Discover how the company is utilizing RFID, fitting room technology like Crave, and a revamped loyalty program to create more seamless omnichannel experiences.

Rupp dives into the success of Victoria’s Secret’s home try-on program, the launch of the new Body by Victoria collection, and the brand’s focus on comfort and evolving consumer preferences. She also discusses the importance of customer segmentation, using generational and psychographic data to personalize marketing efforts and product recommendations.

Learn how Victoria’s Secret is empowering store associates with mobile POS, virtual backroom capabilities, and exploring generative AI to provide exceptional customer service. Rupp also touches on the company’s influencer marketing strategy, partnerships, and efforts to streamline returns and self-checkout processes.

Don’t miss this engaging conversation about the future of retail and how Victoria’s Secret is staying ahead of the curve with Chris at the helm!

Music by hooksounds.com

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In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Benjamin Lowden and Abhinav Chandra discussed: What Amazon's New Same-Day RX Delivery Means For Walgreens, CVS, And Others

For the full episode head here: https://youtu.be/17eGHgSsPSA

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In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Benjamin Lowden and Abhinav Chandra discussed: Which Retailers Would Benefit From Shein’s New “Supply Chain As A Service?”

For the full episode head here: https://youtu.be/17eGHgSsPSA

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In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Benjamin Lowden and Abhinav Chandra discussed: What It Means For Nike As They Go Back To The Well On Wholesaling

For the full episode head here: https://youtu.be/17eGHgSsPSA

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In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Benjamin Lowden and Abhinav Chandra discussed: If Walmart Is Adding Self-Checkout Perks To The Growing List Of Walmart + Benefits?

For the full episode head here: https://youtu.be/17eGHgSsPSA

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In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Benjamin Lowden and Abhinav Chandra discussed: How Scared Google And Amazon Should Be About Tiktok Search Commissions

For the full episode head here: https://youtu.be/17eGHgSsPSA

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SPS Commerce's Nick Schwalbach and Brandon Pierre dive deep into the critical importance of item data accuracy for retailers and brands in today's fast-paced, omnichannel landscape. Discover how gaps in item information can lead to supply chain inefficiencies, missed sales opportunities, and poor customer experiences.

Schwalbach and Pierre discuss the challenges retailers face when relying on manual processes and disparate systems like Excel and EDI for managing item data. They emphasize the need for effective vendor collaboration and the adoption of standardized data pools such as GDSN and GS1 to streamline data exchange and ensure consistency across channels.

Learn how retailers can tackle specific business problems, such as optimizing freight and reducing dimensional weight charges, by focusing on critical item attributes. The duo also shares best practices for seamless new item setup and the importance of aligning e-commerce and in-store experiences through accurate and complete item data.

As consumer demands evolve and government regulations like ESG, FISMA, and traceability requirements come into play, having a solid foundation of item data becomes increasingly crucial. Schwalbach and Pierre offer actionable advice for retailers and brands looking to embark on their item data accuracy journey and position themselves for success in the ever-changing retail landscape.

#SPSCommerce #NickSchwalbach #BrandonPierre #ItemDataAccuracy #OmniTalkRetail #Retailers #Brands #ItemInformation #PIMs #EDI #SupplyChain #Excel #ManualProcesses #VendorCollaboration #DataPools #GDSN #ExtendedAttributes #GS1 #SupplierLanguage #RetailLanguage #DataGaps #BusinessProblems #DimensionalAttributes #FreightOptimization #NewItemSetup #Ecommerce #Omnichannel #InStoreDigitalSignage #DataJourney #GovernmentRegulations #ESG #FISMA #Traceability #ConsumerDemands #Sustainability #LinkedIn

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In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, A&M’s Abhinav Chandra and Ben Lowden joined Chris and Anne to discuss:

TikTok paying creators commissions based on how well their content shows up in search (Source: The Verge)The serendipitous position Walmart+ affords Walmart in regards to self-checkout (Source: Supermarket News)Nike’s refocus on wholesale (Source: Retail Dive)Shein introducing its “Supply Chain as a Service” offering to U.S. retailers (Source: WSJ)And closed with an examination of what Amazon same-day pharmacy delivery means for CVS and Walgreens (Source: CNBC)

There’s all that, plus some pub for our soon to be released podcast with Aldi’s VP of National Real Estate that Chris and Anne recorded live at RetailSpaces, college courses on Metallica, and just how much Ben was a true Dungeon & Dragons fan in his youth.

P.S. We are also gearing up for CommerceNext out in NYC in June. Scaled retailers and brands can register for FREE with code “FASTFIVE” in the referral field. Secure your spot now — head to commercenext.com/conference/ and don’t forget to use FAST FIVE.

P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/

P.P.S. Also be sure to check out our #1 podcast ranking in all of retail on Feedspot

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This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five live from the Shoptalk TV Studio sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Dollar General & Target Cutting Back Self-checkout

For the full episode head here: https://youtu.be/rHpWvSWuZIs

This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five live from the Shoptalk TV Studio sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: If Simon Is Building The Mall Of The Future?

For the full episode head here: https://youtu.be/rHpWvSWuZIs

This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five live from the Shoptalk TV Studio sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Walmart’s Route Optimization SaaS Play

For the full episode head here: https://youtu.be/rHpWvSWuZIs

This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five live from the Shoptalk TV Studio sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Target Going Wholesale With Cat & Jack

For the full episode head here: https://youtu.be/rHpWvSWuZIs

This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five live from the Shoptalk TV Studio sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Macy’s Bold New Chapter

For the full episode head here: https://youtu.be/rHpWvSWuZIs

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In this week’s Omni Talk Fast Five retail news roundup, recorded live from Shoptalk in Las Vegas, and sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed:

Macy's launching their "Bold New Chapter" strategy (Source: Retail Dive)Target going wholesale with their Cat & Jack line at Hudson's Bay (Source: Retail Dive)Walmart launching another SaaS play for retailers, "Route Optimization" (Source: Investing.com)Whether or not Simon's Southdale Mall is the truly the "Mall of the Future" (Source: Wall Street Journal)And closed with Dollar General and Target cutting back self-checkout (Source: PYMNTS.com and Axios)

There’s all that, plus the condiments we can't live without, the best Grey's Anatomy category, and what Chris's best birthday party memory is.

P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/

P.P. S. Also, be sure to check out our #1 podcast ranking in all of retail on Feedspot

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Join the Omni Talk Retail crew as they dive deep into key takeaways from the retail industry's premier event. Alongside Shoptalk's very own Head of Content for the U.S., Joe Laszlo, VP of Original Content and Strategy, Ben Miller, and Content Director, Alexa Tietjen, Chris Walton and Anne Mezzenga unpack the hottest topics from on and off the conference floor.

From the intersection of GenAI to the evolution of Unified Commerce and beyond, no stone is left unturned. Whether you experienced the event firsthand or followed Omni Talk's coverage from home, this podcast is your ultimate guide to all things Shoptalk.

Don't miss out on the Shoptalk goods you need to know – only on this podcast!

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In this Omni Talk Retail interview at Shoptalk 2024, Alicia LeBeouf, Head of Industry for Retail and E-commerce at Meta, dives deep into how the social media giant is helping retailers and brands drive growth through advertising, innovative features like Reels, and the evolving landscape of retail media networks.

Discover how Meta proves the "halo effect" of ads on its platform, with 82% driving in store outcomes. LeBeouf shares insights on Meta's unified commerce solutions, which combine retailers' first-party data with Meta's extensive user base across Instagram, Facebook, and WhatsApp, to create powerful advertising opportunities.

Learn about cutting-edge tools like Advantage Plus catalog ads with omni-product level reporting, designed to help retail media networks and brands reach targeted audiences and boost conversions. ALeBeouf also emphasizes the significance of short-form video content, particularly Reels, which garner a staggering 3.5 billion daily views, in capturing attention and delivering results.

Looking to the future, LeBeouf predicts closer integration between marketing, merchandising, and retail media network teams, as well as potential consolidation among third-party retail media networks. She discusses the evolving cost structures and benefits for retailers managing these platforms in-house.

#Meta #RetailGrowth #SocialAdvertising #Reels #RetailMediaNetworks #UnifiedCommerce #FirstPartyData #AdvantgePlusCatalogAds #OmniProductLevelReporting #ShortFormVideo #Audiences #Conversions #MarketingIntegration #MerchandisingIntegration #ThirdPartyConsolidation #CostStructures #InhouseManagement

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In this Omni Talk Retail interview, sponsored by Meta, Chris Walton and Anne Mezzenga sit down with Christine Rupp, Chief Customer Officer at Victoria's Secret, at Shoptalk 2023. Rupp shares insights from her 30+ years of retail experience, spanning physical stores, e-commerce giants like Amazon, and her current role at Victoria's Secret.

Discover how Victoria's Secret is revolutionizing the customer experience with innovative initiatives like home try-on subscription boxes, which allow customers to sample products, provide preferences, and enjoy a personalized, convenient shopping experience from the comfort of their homes.

Rupp also delves into the cutting-edge technology being implemented in Victoria's Secret stores, such as RFID-enabled fitting room tech that provides product information, recommendations, and valuable customer data. She discusses the importance of digital convenience, new payment options, and same-day delivery in enhancing the customer journey.

The conversation also explores the potential of generative AI in empowering store associates with instant access to information on bra sizing, sister sizes, store policies, and more, ultimately improving the customer experience.

Rupp emphasizes the importance of creating seamless omnichannel experiences, streamlining processes like returns and shipping, and maintaining a focus on saving customers time, which has been a guiding principle throughout her career.

#ChristineRupp #VictoriasSecret #ChiefCustomerOfficer #HomeTryOn #SubscriptionBoxes #CustomerPreferences #FittingRoomTechnology #RFID #ProductInformation #CustomerData #DigitalConvenience #PaymentOptions #SameDayDelivery #AssociateSupport #GenerativeAI #BraSizing #SisterSizes #StorePolicies #OmnichannelExperiences #Returns #Shipping #SavingTime #Shoptalk #OmniTalkRetail #Meta

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In this exclusive interview from Shoptalk 2024, sponsored by Meta, Rina Hurst, VP of Walmart GoLocal, sits down with Chris Walton and Anne Mezzenga of Omni Talk Retail to discuss how Walmart is revolutionizing last mile delivery for retailers of all sizes. Hurst shares insights on GoLocal's white label delivery service, which leverages Walmart's extensive delivery network and expertise to serve clients across 10 retail verticals, including home improvement giant Home Depot.

Discover how GoLocal prioritizes delivery quality and cost, boasting a 98% on-time delivery rate for same-day deliveries and a 20% year-over-year reduction in delivery costs. Hurst emphasizes the importance of a customer-centric, defect-free culture and explains how GoLocal's tech-powered model enables seamless integration and rapid expansion of delivery capabilities for retail partners.

Looking ahead, Hurst discusses GoLocal's focus on growth, attracting new retail partners, and expanding next-day delivery offerings. She also teases the potential for leveraging Walmart's extensive supply chain capabilities to further enhance GoLocal's services.

Finally, Hurst reflects on her first five months at Walmart, praising the company's humble, problem-solving culture and the dedication of her team in building GoLocal from the ground up.

#RinaHurst #WalmartGoLocal #VP #LastMileDelivery #WhiteLabelDelivery #RetailVerticals #HomeDepot #Shipt #DeliveryQuality #DefectFreeCulture #DeliveryCost #CustomerCentric #Growth #TechPoweredModel #NextDayDelivery #SupplyChainCapabilities #RetailPartners #HumbleCulture #ProblemSolving #Shoptalk2024 #OmniTalkRetail #Meta

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In this exclusive Omni Talk interview from Shoptalk, sponsored by Meta, Chris Walton and Anne Mezzenga sit down with Jon Alferness, Walmart's Executive Vice President and Chief Product Officer. Alferness shares insights on his role overseeing a wide range of areas, including e-commerce, associate tools, merchant tools, financial services, and health and wellness.

Discover how Walmart is leveraging data and AI to create seamless customer journeys and empower associates through initiatives like me@walmart, a unified platform consolidating various tools and technologies. Alferness discusses the impact of AR technology on inventory visibility and the role of generative AI in processing associate feedback and enhancing search experiences.

Learn about Walmart's approach to product management, prioritization, and ROI, as Alferness emphasizes the importance of cross-functional collaboration between engineering, design, and business teams. He also shares his thoughts on the hype surrounding generative AI and its potential to revolutionize the retail industry.

Alferness concludes by outlining Walmart's priorities for 2024, including the expansion of AI-powered search capabilities, improved product detail pages, and the development of "next best action" recommendations for associates.

#JonAlferness #Walmart #ChiefProductOfficer #Shoptalk #MetaOmniTalk #Ecommerce #AssociateTools #MerchantTools #FinancialServices #HealthAndWellness #CustomerJourneys #ProductManagement #Engineering #Design #Prioritization #Data #ROI #Me@Walmart #ARTechnology #InventoryVisibility #GenerativeAI #AssociateFeedback #SearchExperience #ProductDetailPages #NextBestAction #CES

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In this exclusive interview from Shoptalk 2024, from the Meta podcast studio,, Lisa Roath, Chief Marketing Officer at Target, shares insights on her impressive 18-year career journey, spanning merchandising, operations, pricing, and promotions. Roath discusses Target's latest initiative, Target Circle 360, and how it's revolutionizing the company's loyalty program.

Discover how Target Circle, the company's free loyalty program, now offers personalized deals, rewards, and automatic savings at checkout, eliminating friction for guests. Learn about the Target Circle Card (formerly RedCard), which provides 5% off purchases and free shipping, and the new paid membership tier, Target Circle 360, powered by Shipt, which offers same-day delivery in as little as one hour.

Roath also delves into Target's strategy for the future, including the company's aim to be America's favorite discovery destination, the intersection of digital, physical, and social media, and the concept of "micro joy." She shares her thoughts on the evolving roles of merchandising and marketing in supporting retail media networks and the exciting potential of generative AI and its specific use cases in retail.

Don't miss this opportunity to gain valuable insights from one of the industry's top marketing leaders as she discusses Target's brand refresh, the power of networking, and the future of loyalty in retail.

#LisaRoath #Target #ChiefMarketingOfficer #Career #Merchandising #Operations #Pricing #Promotions #Shoptalk2024 #TargetCircle360 #TargetCircle #FreeLoyaltyProgram #PersonalizedDeals #Rewards #AutomaticSavings #Checkout #TargetCircleCard #RedCard #5%Off #FreeShipping #PaidMembership #Same-dayDelivery #Shipt #RetailMediaNetworks #BrandRefresh #MicroJoy #DiscoveryDestination #SocialMedia #GenerativeAI #UseCases #Networking

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In this exclusive Omni Talk interview from Shoptalk 2023, sponsored by Meta, Kathryn Mazza, the newly-appointed SVP of Red Media at Hy-Vee, shares her insights on the rapidly-evolving world of retail media networks. With an impressive 18-year career at Dick's Sporting Goods, where she launched and scaled their retail media network, Mazza brings a wealth of experience to her new role at Hy-Vee.

Discover how Hy-Vee's Red Media stands out in the competitive landscape, leveraging the company's diverse portfolio across grocery, banking, pharmacy, construction, and distribution to offer unique opportunities for advertisers. Mazza emphasizes the importance of building strong relationships with CPG brands and delivering best-in-class customer service and white glove support.

Learn about Red Media's focus on innovation, including their impressive network of 10,000 high-impact digital screens and in-store audio advertising capabilities. Mazza also discusses the significance of establishing industry-wide reporting standards, championed by the IAB, to help advertisers compare performance and optimize their ad spend across various retail media networks.

With Mazza at the helm, Hy-Vee's Red Media is poised to elevate the retail media experience for advertisers, driving growth and setting new standards in the industry.

#KatherineMaza #SVPRedMedia #HyVee #RetailMediaNetwork #HyVeePortfolio #Grocery #Banking #Pharmacy #Construction #Distribution #CPGRelationships #BestInClassCustomerService #WhiteGloveService #Data #Innovation #DigitalScreens #InStoreAdvertising #InStoreAudioAdvertising #IABReportingStandards #OptimizingAdDollars #Shoptalk2023 #DicksSportingGoods #Meta #OmniTalk

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In the latest edition of Omni Talk’s Retail Fast Five live from Lululemon Mall Of America sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: How Good Of A Marketing ‘hook’ Walmart’s New Early Am Express Delivery Is

For the full episode head here:https://youtu.be/YFJ7V0B0LmU

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In the latest edition of Omni Talk’s Retail Fast Five live from Lululemon Mall Of America sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: AirBNB, Photoshop, Oscars and Jukebox in their latest lightning round.

For the full episode head here:https://youtu.be/YFJ7V0B0LmU

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In the latest edition of Omni Talk’s Retail Fast Five live from Lululemon Mall Of America sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Wayfair Rebrands But Should Anyone Care?

For the full episode head here:https://youtu.be/YFJ7V0B0LmU

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In the latest edition of Omni Talk’s Retail Fast Five live from Lululemon Mall Of America sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Michaels Bringing Its Digital Maker Marketplace To Stores

For the full episode head here:https://youtu.be/YFJ7V0B0LmU

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In the latest edition of Omni Talk’s Retail Fast Five live from Lululemon Mall Of America sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Kohl’s Partnering With Babies R Us

For the full episode head here:https://youtu.be/YFJ7V0B0LmU

This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five live from Lululemon Mall Of America sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Aldi Announcing An 800 Store Expansion

For the full episode head here:https://youtu.be/YFJ7V0B0LmU

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In this week’s Omni Talk Fast Five retail news roundup, recorded live from Lululemon at the Mall of America, and sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed:

Walmart expanding express delivery into the wee hours of the morning (Source: Chain Store Age)Aldi’s aggressive U.S. expansion plans (Source: Fox Business)Kohl’s new partnership with Babies R Us (Source: CNBC)Michaels bringing its online maker marketplace alive in store (Source: Chain Store Age)And closed with a look at Wayfair’s new marketing campaign and a discussion of what it must get right (and what it must avoid) when it opens its first large format store in Illinois (Source: Marketing Dive)

There’s all that, plus the new shoe line from Lululemon, the song in which Chris would most like to own stock, and the degree to which cameras inside of an Airbnb freak Anne out.

P.S. Don’t forget to use our promo code “OMNITALK” to save on your Shoptalk registration.

P.P.S. If you are interested in renting out space at Lululemon in the Mall of America (aka where we recorded today’s podcast), head here: https://www.partyslate.com/venues/lululemon-mall-of-america-experiential-store

P.P.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/

P.P.P.P.S. Also be sure to check out our #1 podcast ranking in all of retail on Feedspot

Music by hooksounds.com

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In this exclusive interview from the NGA show, Michael Wang, CEO, and Vaughn Roller, Chief Business Officer at SIRL, reveal how their cutting-edge retail technology is transforming the way retailers track shopping journeys and optimize store operations. SIRL's real-time location system leverages low-cost tracking tags and wireless infrastructure to achieve an unprecedented 3-foot accuracy and 1-second latency, effectively creating a "physical search engine" for retail.

Discover how SIRL's solution empowers retailers to enhance shopper privacy while tapping into the potential of retail media networks and in-store advertising. Learn about the significant ROI and revenue opportunities generated by this technology, as well as its ability to streamline merchandising optimization and shopper behavior clustering. With its easy deployment and reliance on Bluetooth Low Energy, SIRL is poised to revolutionize the retail landscape.

And thank you to the VusionGroup for making our coverage of NGA possible!

#SIRL #retailtechnology #indoorpositioning #realtimeloca ionsystem #shoppingjourneytracking #lowcosttrackingtags #wirelessinfrastructure #3footaccuracy #1secondlatency #physicalsearchengine #shopperprivacy #retailmedianetworks #instoreadvertising #improvedstoreoperations #ROI #revenueopportunities #easydeployment #merchandisingoptimization #shopperbehaviorclustering #BluetoothLowEnergy

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In this insightful interview from the NGA show, Dennis Host, SVP of Marketing at Coborn's, shares his expertise on e-commerce marketing, loyalty programs, and the power of Big Data in the grocery industry. Host discusses Coborn's journey from operating a full e-commerce warehouse model to implementing store pickup, and how their loyalty program has been instrumental in understanding and segmenting their customers. He highlights the importance of leveraging customer data and partnering with CPGs to create targeted campaigns and personalized offers through AI. Host also touches on the challenges and opportunities of retail media networks for regional grocers.

Discover how Coborn's is re-platforming their e-commerce experience and leveraging in-store digital media, such as dynamic digital circulars, QR codes, and video recipes, to create an experiential and engaging shopping environment for their customers.

Special thanks to the VusionGroup for making all our show coverage possible!

#DennisHost #Coborn's #NGAshow #ecommercemarketing #loyaltyprogram #BigData #retailmedia #customerdata #shopperdata #datawarehouse #datainfrastructure #CPGpartnerships #dynamicdigitalcircular #emailmarketing #textmarketing #instoreactivations #customersegmentation #AIpersonalization #omnichannelshoppers #analyticsinfrastructure #ecommercereplatforming #digitalmediainstore #experientialgroceryshopping #QRcodes #videorecipes #digitalsignage

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In this exclusive interview from the NGA conference, Amy McClellan, Chief Customer Officer, SpartanNash, shares her insights on how the company is helping independent grocers thrive in today's competitive landscape. With a focus on technology implementation, such as electronic shelf labels, e-commerce programs, and retail media networks, SpartanNash aims to provide solutions that enable independents to compete at scale. McClellan also emphasizes the importance of mastering grocery fundamentals, from exceptional produce departments to well-maintained store facilities. Discover how SpartanNash's wholesale distribution, retail stores, and services for US military commissaries contribute to their mission of supporting independent grocers. Plus, learn about the role of AI and robotics in creating the smart store of the future.

Special thanks to VusionGroup for making all our NGA show coverage possible!

#SpartanNash #NGAconference #independentgrocers #grocerybusiness #retailstores #wholesaledistribution #USmilitarycommissaries #technologyimplementation #electronicshelf labels #ecommerceprograms #retailmedianetworks #customerservice #tallyrobots #smartstoreofthefuture #storetours #producedepartment #groceryfundamentals

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In this exclusive interview from the NGA conference, Emily Coborn Wright, SVP of Growth Initiatives at Coborn's, shares her insights on the evolving grocery industry and the role of independent grocers. As a fifth-generation leader in the family-owned business, Coborn Wright discusses Coborn's early adoption of online grocery shopping and delivery, and how their e-commerce model has propelled them forward. She also delves into the company's growth initiatives, including their focus on liquor, fuel, franchise, and pharmacy. Coborn Wright highlights the importance of NGA's advocacy efforts and legislation in supporting independent grocers. Discover how Coborn's is leveraging retail media, exploring Farm to Fork trends, and navigating the challenges of being a regional grocer in this informative conversation.

Special thanks to the VusionGroup for making all our conference coverage possible!

#EmilyCobornWright #Coborn's #NGAconference #groceryindustry #independentgrocers #ecommerce #onlinegroceryshopping #deliverymodel #growthinitiatives #liquor #fuel #franchise #pharmacy #digitalstore #retailmedia #FarmtoFork #verticalfarms #regionalgrocer #retailtrademedia #advocacy #legislation

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In this interview from the NGA show floor, Dylan Queen, VP of Marketing and Operations at Queens Price Shopper, shares insights on how independent grocers can leverage technology and innovative strategies to compete in a saturated market. Queen discusses the role of artificial intelligence in retail pricing, the importance of personalized advertising and loyalty programs, and the challenges of implementing self-checkout and scan-and-go solutions. He also emphasizes the significance of exceptional customer service and unique in-store experiences, such as retail theater, to differentiate independent grocers from larger competitors. Tune in for valuable takeaways on omnichannel marketing, brand partnerships, and more.

Thanks to the VusionGroup for making all our show coverage possible!

#DylanQueen #QueensPriceShopper #NGA #independentgrocers #artificialintelligence #retailpricing #loyaltyprograms #personalizedadvertising #omnichannelmarketing #instoremarketing #retailtheater #selfcheckout #scanandgo #customerservice #saturatedmarket #brandpartnerships #vusiongroup

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Alex Galkin, CEO and founder of Competera, delves into the complex world of AI-powered retail pricing. Discover how machine learning and Big Data are revolutionizing price optimization, enabling retailers to move beyond price elasticity and embrace contextual, personalized pricing strategies.

Galkin shares insights with Chris and Anne on the five levels of price maturity, highlighting the importance of a data foundation and customer behavior in driving profitable pricing decisions.

Learn how industry leaders are leveraging advanced techniques such as LTV optimization, and explore the impact of AI-generated reports, retail media, and price reviews on the future of pricing.

From navigating inflation and recession to the unique challenges of cruise line pricing and the rise of TikTok shopping, this interview is a must-watch for anyone interested in the cutting-edge of retail technology.

*Sponsored Content*

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In this interview from the NGA conference, Michael La Kier, VP of Brand Development at IGA, discusses the importance of retail media, AI, and omnichannel marketing for independent grocers. La Kier emphasizes the need for data aggregation, overcoming legacy systems, and creating a "linked and liquid" strategy to help independents compete. He also touches on the role of in-store retail media, digital attribution, and partnerships with CPG brands and fresh food producers. Learn how IGA is working to support independent grocers through innovative strategies and technologies in this insightful conversation.

Thanks to the VusionGroup for making all our show coverage possible!

#IGA #MichaelLakier #independentgrocers #retailmedia #NGAconference #omnichannelmarketing #multichannelmeatmarketing #proximitytosales #linkedandliquidstrategy #dataaggregation #legacysystems #AIingroceryretail #instoreretailmedia #digitalattribution #CPGpartnerships #freshfoodfocus

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Thaddeus Segura, Vice President of Data Products & Algorithms at Wiliot joins Chris and Anne for the latest installment of their Retail Technology Spotlight Series to discuss how Wiliot’s Bluetooth-connected tags provide real-time inventory management, freshness monitoring, and omni-channel fulfillment solutions, offering advantages over traditional RFID technology.

In this podcast, Chris and Anne go deep with Thaddeus on:

How Wiliot’s IoT tags work and their advantages over RFID technologyThe low cost of ownership and easy deployment of Wiliot’s tags compared to RFIDApplications of Wiliot’s tags in freshness monitoring, temperature tracking, and omni-channel fulfillmentThe importance of total cost of ownership when evaluating retail technology solutionsThe future of IoT in retail and the potential for a true ambient environment with Bluetooth connectivity

Music by hooksounds.com

*Sponsored Content*

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Whole Foods Introducing A Smaller Daily Shop Store

For the full episode head here: https://youtu.be/DAgLFDbnEGo

This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Sam’s Club Opening New Design Studio

For the full episode head here: https://youtu.be/DAgLFDbnEGo

This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: The Realreal Planning More Stores

For the full episode head here: https://youtu.be/DAgLFDbnEGo

This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Target Announcing Its New Circle 360 Membership

For the full episode head here: https://youtu.be/DAgLFDbnEGo

This podcast uses the following third-party services for analysis:

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In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: What Wendy’s Was Thinking?

For the full episode head here: https://youtu.be/DAgLFDbnEGo

This podcast uses the following third-party services for analysis:

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In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed:

Wendy’s about face on surge pricing (Source: KTLA-5)Target’s new paid membership program, Circle 360 (Source: CNBC)The RealReal’s store expansion plans (Source: WSJ)Sam’s Club’s new design thinking studio (Source: Chain Store Age)And closed with an examination of whether Whole Foods’ plan to open smaller stores is, first, a good idea, and, second, if it is an idea that will actually work (Source: Grocery Dive)

There’s all that, plus cereal for breakfast, our newest OmniStar, and a tip of our cap to all our loyal fans for helping to make this our 1,000 podcast episode!

P.S. Don’t forget to use our promo code “OMNITALK” to save on your Shoptalk registration.

P.P.S. We are also gearing up for CommerceNext out in NYC in June. Scaled retailers and brands can register for FREE with code “FAST FIVE” in the referral field. Secure your spot now — head to commercenext.com/conference/ and don’t forget to use FAST FIVE.

P.P.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/

P.P.P.P.S. Also be sure to check out our #1 podcast ranking in all of retail on Feedspot

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This podcast uses the following third-party services for analysis:

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You want to use GenAI at work, but it can be difficult to know when and how to do so safely.

As part of our ongoing live Ask An Expert Interview Series on LinkedIn, Chris and Anne have called on two legal experts, Mary Newcomer Williams, Assistant General Counsel at Microsoft, and Michael Brick, Assistant General Counsel US Commercial Industries at Microsoft, to explain how executives can make sure they’re using AI to maximize the productivity of their teams and do so responsibly.

Chris and Anne go in-depth with Mary and Michael as they discuss the four areas in which retailers and brands can use GenAI responsibly, right now, including:

eCommerce and MarketingMerchandising and PlanningStores and ServiceSupply Chain Operations

To read any of information discussed during the podcast, head here:

Microsoft’s Responsible AI WebsiteMicrosoft’s Responsible AI StandardsMicrosoft’s AI Tools and Best PracticesMicrosoft’s Copilot Copyright CommitmentMicrosoft’s Overview of Responsible AI Practices for Azure OpenAI ModelsMicrosoft’s Transparency Note for Azure OpenAI ServiceWalmart Case Study for New Generative AI-Powered Capabilities for Shoppers and Associates

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In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Marc Lore’s Wonder Set To Open Inside Of Walmart

For the full episode head here: https://youtu.be/67YNMyUtLgU

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Schnucks Debuting Its Smart Cart From Instacart

For the full episode head here: https://youtu.be/67YNMyUtLgU

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Microsoft Bolstering Its AI Ranks With Mistral AI Investment

For the full episode head here: https://youtu.be/67YNMyUtLgU

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Amazon Announcing Scheduled Grocery Delivery And Pickup

For the full episode head here: https://youtu.be/67YNMyUtLgU

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Macy’s Closing 150 Stores

For the full episode head here: https://youtu.be/67YNMyUtLgU

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Macy’s Closing 150 Stores

For the full episode head here: https://youtu.be/67YNMyUtLgU

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed:

Macy’s bold decision to close 150 stores (Source: CNBC)Why Amazon’s move to offer scheduled grocery delivery could be one of the most important headlines of the year (Source: Chain Store Age)Microsoft's decision to fortify its Gen AI position by investing in Mistral AI (Source: Fast Company)Schnucks breaking ground on its smart cart from Instacart pilot (Source: NBC 5 St. Louis)And closed with an examination of Marc Lore’s restaurant startup, Wonder, opening up inside of a Walmart store (Source: Chain Store Age)

There’s all that, plus Big Bad Voodoo Daddy, imaginary dinner dates with Minka Kelly, and the merits of a fried chicken pizza mashup.

P.S. Don’t forget to use our promo code “OMNITALK” to save on your Shoptalk registration.

P.P.S. We are also gearing up for CommerceNext out in NYC in June. Scaled retailers and brands can register for FREE with code “FAST FIVE” in the referral field. Secure your spot now — head to commercenext.com/conference/ and don’t forget to use FAST FIVE.

P.P.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/

P.P.P.P.S. Also be sure to check out our #1 podcast ranking in all of retail on Feedspot

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This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

Nick Sarraf, VP Digital Transformation & Customer Satisfaction at AutoZone, joins us at eTail West 2024 to discuss his company's omnichannel strategy. Learn how AutoZone is leveraging composable commerce to piece together best-in-class retail technology for both its B2B and B2C lines of business. Hear about their goals for modernizing e-commerce capabilities while connecting digital touchpoints to their 7,000+ stores. We cover the next phase of their roadmap for boosting customer experience across devices, implementing new POS systems, upgrading store pick-up, and more.

Thanks to Firework for making all our #etail2024 content possible!

This podcast uses the following third-party services for analysis:

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Rachel Frederick, VP & GM of Ecommerce at Sur La Table, joins us at eTail West 2024 to discuss Sur La Table's omnichannel retail strategy. Learn how they are leveraging artificial intelligence to generate product images and drive personalization. Hear about their goals for boosting loyalty programs, implementing a customer data platform, moving to progressive web apps, and enhancing product returns. We also cover how they expanded into same day delivery and the Amazon marketplace to grow online.

Thanks to Firework for making all our live coverage at #etail2024 possible.

This podcast uses the following third-party services for analysis:

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We chat with Sam's Club's VP of Digital Merchandising Jordan Eddie about why he fell in love with retail, the membership model, frictionless shopping rollouts, data-driven decisions, and member obsession. Jordan discusses curating the Sam's Club assortment for quality and value, the pace of innovation, and why he's excited to execute at an even higher level in 2024. Whether you're interested in club retail, digital operations, delightful experiences, or NPS, this interview provides an inside look at Sam's Club's approach.

A big shout out to Firework for making all our #etail2024 content possible!

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

Katie Reeves, Managing Director of COS North America, joins us at eTail West 2024 to discuss how fashion retailers can leverage technology like RFID and data visualization to enable omnichannel experiences. Learn how they've invested in “smart store” tech for inventory management, operational efficiency, and frictionless customer experiences across brick-and-mortar stores and ecommerce.

We cover all the top trends in retail's digital transformation across stores, online shopping, mobile apps, and more.

Thanks to Firework for making all our #etail2024 content possible.

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

We chat with Firework founder Vincent Yang about innovations in live stream shopping and shoppable video to create personalized 1:1 shopping experiences that double e-commerce conversion rates. Vincent explains how Firework is bringing the tactile, high-touch experience of physical stores online with tools like digital humans and AI assistants. We discuss the post-purchase experience, the future of omnichannel retail, and why these digital innovations are key for brands with high AOV products. Whether you're interested in brick and mortar conversion optimization or leading edge e-commerce, this interview provides unique insights into the digital retail experience of the future.

Thanks to Firework for making all our #etail2024 coverage possible.

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

We chat with Target's SVP of Apparel & Accessories Gena Fox about partnerships with brands like DVF, navigating fast-changing trends on TikTok, the importance of supply chain speed, and Target's focus on sparking joy through fashion. Gena discusses Target's specialty in store fulfillment, same-day delivery, how they adapt processes to meet guest demand, and why she's so excited about Target's upcoming collaborations and ability to deliver newness. Whether you're interested in Target, apparel retail, fast fashion, or omnichannel, this interview provides unique insights from one of Target's long-tenured executives.

Thanks to Firework for making all our #etail2024 content possible.

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

Ovative’s Beth McKigney and Troy Neidermire join Chris and Anne for the latest installment of their Retail Technology Spotlight Series to discuss how shifting to unified marketing measurements, like Enterprise Marketing Return (EMR), can help retailers and brands optimize budget allocation, incrementality, and overall business outcomes.

In this podcast, Chris and Anne go deep with Beth and Troy on:

The limitations of overly relying on legacy metrics like ROASHow to implement a holistic “full funnel” approachProperly valuing funnel efforts, particularly at the upper funnelEstablishing a testing framework to generate the right lessons learnedAnd how to get stakeholder buy-in through metrics tied to revenue and customer file health

To reference any of the materials discussed during this podcast or to get in touch with Beth and Troy, please see below:

Ovative’s EMRGE: ovative.com/emrge/Ovative’s People: ovative.com/people/Ovative’s The Lead: Conversations That Matter: ovative.com/insights/the-lead-measurement/Ovative’s EMR Power Rankings: ovative.com/insights/2023-emr-power-rankings/Get in touch with Beth: Beth.mckigney@ovative.com (email) or linkedin.com/in/bethmckigney/ (LinkedIn)Get in touch with Troy: Troy.neidermire@ovative.com (email) or www.linkedin.com/in/troy-neidermire-4832491b/ (LinkedIn)

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This podcast uses the following third-party services for analysis:

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Tom Burgess, the President of SnippMedia, joined Anne and Chris to share his thoughts on how CPGs can attribute in-store retail purchases by leveraging banks’ loyalty programs, and how retailers can also plug these same loyalty programs into their retail media networks.

In this podcast, Chris and Anne go deep with Tom on:

The history of bank card loyalty programs and attributionHow new digital media channels can power attribution by connecting banking apps and retail purchasesHow payments media allows banks to offer targeted deals and cash back to incentivize their card usageHow CPGs, in particular, can now reach bank loyalty program members with offers at the point of purchase on their banking appsAnd ultimately how the whole process simplifies digital attribution by connecting ad views to store purchases

With 60 million engaged consumers on banking apps, payments media represents the potential for retail media to expand in innovative directions, linking financial services to in-store buying in a new win-win structure.

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*Sponsored Content*

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Joanna Rangarajan and Cassie Ryding discussed: How Retailers Should Approach Electrification

For the full episode head here: https://youtu.be/UJ5nNgAF7Eo

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Joanna Rangarajan and Cassie Ryding discussed: A 50% SKU Reduction Is Quite Drastic – What’s The Rationale?

For the full episode head here: https://youtu.be/UJ5nNgAF7Eo

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Joanna Rangarajan and Cassie Ryding discussed: If Bank Loyalty Programs An Untapped Gold Mine For Retail Media Networks?

For the full episode head here: https://youtu.be/UJ5nNgAF7Eo

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Joanna Rangarajan and Cassie Ryding discussed: If There's Anything Noteworthy About Dealworthy?

For the full episode head here: https://youtu.be/UJ5nNgAF7Eo

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Joanna Rangarajan and Cassie Ryding discussed: Why Walmart Would Acquire Vizio?

For the full episode head here: https://youtu.be/UJ5nNgAF7Eo

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, A&M’s Joanna Rangarajan and Cassie Ryding joined Chris and Anne to discuss:

Why in the world Walmart would acquire Vizio (Source: CNBC)Whether Target’s new brand, “dealworthy,” is actually noteworthy (Source: PR Newswire)Starbucks new loyalty partnership with Bank of America (Source: Chain Store Age)Hasbro’s drastic decision to cut 50% of its skus (Source: Retail Dive)And closed with a look at Walmart’s plans to build a “coast-to-coast” network of electric DC fast chargers (Source: Electrek)

There’s all that, plus which body parts we would most want scanned at an airport, Mars simulations, and the rising cost of the Tooth Fairy.

P.S. Don’t forget to use our promo code “OMNITALK” to save on your Shoptalk registration.

P.P.S. We are also gearing up for CommerceNext out in NYC in June. Scaled retailers and brands can register for FREE with code “FAST FIVE” in the referral field. Secure your spot now — head to commercenext.com/conference/ and don’t forget to use FAST FIVE.

P.P.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/

P.P.P.P.S. Also be sure to check out our #1 podcast ranking in all of retail on Feedspot

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This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

Dematic’s Market Development Director Kim Baudry is back once again to help Chris and Anne kick off 2024 as part of their ongoing live Ask An Expert Interview Series on LinkedIn.

Chris and Anne go in depth with Kim as she discusses the big trends that are shaping retailers’ and manufacturers’ approaches to supply chain network development, including:

Why retailers are moving their investments into smaller facilities with more flexible automationWhy manufacturers are going in the opposite direction and trying to get bigger with more proven automation solutionsWhat considerations each party should give towards these decisionsAnd perhaps, most importantly, how long we can expect these trends to last and what will happen next

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Shoptalk's Krystina Gustafson and Joe Laszlo joined Anne and Chris to field pointed questions about this year's Shoptalk 2024 agenda.

In this podcast, Chris and Anne put Krystina and Joe on the spot about:

How they plan to cover and present the topic of AIHow important omnichannel or "unified commerce" fundamentals will be in this year's track session designWhether employee safety and shrink will be a more overt focus of this year's showHow Shoptalk plans to focus on helping store level employeesThe big "what to do about" retail mediaAnd whether this will finally be the year sustainability initiatives break through and make a lasting impact

You won't find a more candid and honest dialog about what to expect at Shoptalk 2024 than right here!

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This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: What The Outlook Is For Robots In Grocery Stores

For the full episode head here: https://youtu.be/fVXIRk9VGqg

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Why Tanger Outlet Is Looking More And More Beautiful Everyday

For the full episode head here: https://youtu.be/fVXIRk9VGqg

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Safeway's receipt check at checkout

For the full episode head here: https://youtu.be/fVXIRk9VGqg

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: If Gen AI Search Makes More Sense For Home Furnishings Than Other Categories?

For the full episode head here: https://youtu.be/fVXIRk9VGqg

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy