Infosys Knowledge Institute

In an environment where AI can generate messaging faster than any human can write it, and institutional trust sits near historic lows, business leaders face a widening gap between what audiences are told and what they actually believe. In this episode of the Infosys Knowledge Institute podcast, Jeff Kavanaugh speaks with Ben Hunt, co-founder of Perscient and creator of Epsilon Theory , about how narrative and artificial intelligence are reshaping markets and institutions. Hunt explains why unstructured data, the stories and language that surround facts, often shapes decisions more than the facts themselves, introducing the common knowledge game to describe how crowds shift once everyone knows that everyone else has seen the same signal. He also explores how Perscient uses AI to trace more than 5,000 recurring narrative scripts across global news, tools that can defend against manipulation as easily as they can be used to create it. Ultimately, he argues that leaders who learn to see the structure behind storytelling, rather than simply producing more content, are the ones who earn lasting trust.

As organizations rush to deploy AI at scale, most have not yet decided where the ethical boundaries of these systems should sit, leaving governance to catch up after problems surface. In this episode of the Infosys Knowledge Institute podcast, Jeff Kavanaugh speaks with Jeff Saviano, author of Boundaries of Tolerance  and a Harvard and MIT ethics research fellow, about why AI governance has become one of the defining leadership challenges of this decade. Saviano examines the gap between rapid AI deployment and responsible oversight, arguing that boards carry fiduciary responsibility for decisions made by systems they may not fully understand. He also lays out practical frameworks for managing AI risk, from assigning clear ownership to building continuous oversight into how agentic AI systems are monitored. Ultimately, he argues that trust in AI comes from embedding governance into every stage of adoption, starting well before deployment and continuing long after launch.

In this episode of the Infosys Knowledge Institute Podcast, Chad Watt speaks with Apurva Wadodkar, Senior Director and Head of Data and AI at TI Automotive, and Rakesh Gollapalli, Industry Head of Automotive, Aerospace & Defense at Infosys. They explore how automotive organizations are moving from AI experimentation to data-driven transformation, building the foundations needed to scale AI across the enterprise. The conversation highlights TI Automotive's innovative "data buffet" approach, the growing role of decision intelligence in improving business outcomes, and the importance of workforce enablement in accelerating AI adoption. They also discuss how AI is creating value across manufacturing, engineering, connected vehicles, and autonomous driving, while emphasizing that strong data foundations and governance remain essential for achieving enterprise-wide impact.

Jamie Metzl explores how AI can help humanity identify universal principles for the future by drawing from thousands of years of moral and philosophical thought. In this conversation with Jeff Kavanaugh, he discusses co-authoring The AI 10 Commandments with GPT-5, the importance of human-centered AI governance, and why organizations must align technology with values, trust, and human potential. The discussion also examines AI governance, enterprise transformation, and the evolving relationship between humans and intelligent machines.

In a marketing environment defined by content saturation, accelerating AI adoption, and diminishing attention spans, business leaders face growing pressure to make every message count. In this episode of the Infosys Knowledge Institute podcast, Jeff Kavanaugh speaks with Will Leach, founder of Mindstate Group, about how behavioral science is reshaping the way organizations influence customer decisions. Leach explains why traditional approaches centered on brand voice and segmentation fall short, introducing the concept of mindstates to better understand how context, motivation, and psychological triggers shape behavior in real time. He also explores how generative and agentic AI can uncover deeper insights and translate them into action. Ultimately, he argues that competitive advantage will come from aligning marketing with how people actually think and decide, rather than simply producing more content.

In this episode of the Infosys Knowledge Institute podcast, Samad Masood speaks with Sunita McCoy, Global Leader for Platform Quality Engineering, Observability, and DevX at Foot Locker. They explore how enterprises can balance innovation and governance, embed quality early in software development, and foster cultures of psychological safety and continuous learning. Sunita shares lessons on leveraging observability and running AI experiments in testing, highlighting the human factor as central to scaling transformation in the AI era.

In this Infosys Knowledge Institute podcast episode, Chad Watt is joined by Dominic Murphy, GenAI Solution Architect Leader at AWS, and Guruprasad N.V., Head of the Infosys Topaz Center of Excellence. Together, they explore how enterprise organizations are deploying AI agents to drive business value - automating finance operations, accelerating code migration and development, and enhancing customer service. The conversation highlights real-world GenAI use cases, strategies for scaling AI responsibly, and frameworks for aligning AI initiatives with measurable business outcomes. Learn how leading companies are moving beyond pilots to enterprise-wide AI adoption—while managing risks, ensuring compliance, and building data strategies that support AI at scale.

In this episode of the Infosys Knowledge Institute podcast, Chad Watt talks with Rebecca McMorris, Senior Director for Strategy, Planning, and Data Services at WM, North America's leading environmental services provider. They explore how WM is advancing AI-powered waste management to improve operational efficiency, reduce environmental impact, and boost the bottom line. From smart bins and AI waste management systems to recycling rate improvements and intelligent collection and disposal strategies, the conversation highlights how data, AI, and generative AI are driving innovation. Discover how WM is using cutting-edge technology to lead the way in waste reduction and reshape the future of sustainable waste services.

In this episode of the Infosys Knowledge Institute Podcast, Chad Watt speaks with Joanna Milliken, CEO of SAP Emarsys, about how SAP’s omnichannel customer engagement platform is transforming the future of marketing. Joanna shares insights from her career at the intersection of marketing and technology, illustrating how SAP Emarsys empowers marketers through advanced Marketing Automation and real-time personalization. The conversation delves into how the platform connects customer data platforms and back-office systems to deliver unified, impactful experiences. Joanna also explores the role of generative and agentic AI in scaling smarter campaigns, touches on the ethical implications of AI, and highlights innovations in customer engagement platforms. With actionable insights for today’s CMOs, this episode is a must-listen for leaders aiming to drive growth with SAP technologies.

In this episode, Jeff Kavanaugh, Global Head of the Infosys Knowledge Institute, interviews Jamie Metzl, futurist, geopolitical expert, and author of Superconvergence. Metzl explores how the rapid convergence of AI, genetics, and biotech is transforming industries, creating both immense opportunities and existential risks. He emphasizes the need for governance, human-AI collaboration, and value-driven leadership to harness these technologies for the benefit of society. The discussion highlights how businesses must adapt or risk obsolescence, particularly in healthcare, life sciences, and materials science. To learn more, listen to the full episode and explore Superconvergence for deeper insights.

In a moment defined by record debt levels, persistent inflation pressures, and accelerating AI disruption, business leaders face mixed signals and growing uncertainty about what truly drives long-term value. In this episode of the Infosys Knowledge Institute podcast, Jeff Kavanaugh speaks with David Bahnsen, founder and Chief Investment Officer of The Bahnsen Group, about how executives can cut through the noise by grounding strategy in economic fundamentals, disciplined capital allocation, and a human-centered understanding of markets. Bahnsen explores why inflation is often misunderstood and how AI is both transformative and overhyped. He also explains why short-term thinking undermines resilience, arguing that sustainable growth depends on principled leadership, accountability, and a clear focus on serving human needs rather than chasing headlines.

In this episode of the Infosys Knowledge Institute podcast, host Jeff Kavanaugh interviews Peter Temes, President of The Institute for Innovation in Large Organizations. They discuss innovation in large organizations and explore the evolution of corporate innovation and the shift towards disruptive practices. They also talk about the importance of adapting to technological advancements and changing market dynamics.

Infosys Knowledge Institute Global Head Jeff Kavanaugh sits down with Rita Soni, a leader in Sustainability Research and Impact Sourcing at Everest Group. Together, they explore the evolving landscape of sustainability and impact sourcing, highlighting the crucial role of procurement in driving business success while making positive social and environmental impacts. From the strategic integration of sustainability in sourcing practices to the challenges and opportunities in global markets, this conversation offers valuable insights for business leaders looking to navigate the intersection of sourcing and sustainability in an ever-changing world.

This episode was recorded in May 2024

Join Jeff Kavanaugh from Infosys Knowledge Institute as he engages in a dynamic conversation with pioneering venture capitalist Catherine Gray and private equity leader Rohini Williams from Infosys. In this episode, they delve into the challenges and opportunities for women, BIPOC (Black, Indigenous, and People of Color), and LGBTQ individuals in the venture capital and private equity sectors. From discussing the importance of diversity in decision-making to exploring the potential of AI in enhancing investment strategies, Catherine and Rohini offer valuable insights and actionable advice. Tune in to discover how initiatives like the "Show Her The Money" movie and movement are empowering women and marginalized communities to make a meaningful impact in the world of finance.

This episode was recorded in March 2024.

Tom Ruggia, Samsara’s CEO, talks about the innovative technology that improves the vision of people with untreatable retinal disorders. The discussion also covers the importance of partnerships, telemedicine and the human-centric approach.

In this Infosys Knowledge Institute podcast episode, Chad Watt is joined by Dominic Murphy, GenAI Solution Architect Leader at AWS, and Guruprasad N.V., Head of the Infosys Topaz Center of Excellence. Together, they explore how enterprise organizations are deploying AI agents to drive business value, automating finance operations, accelerating code migration and development, and enhancing customer service. The conversation highlights real-world GenAI use cases, strategies for scaling AI responsibly, and frameworks for aligning AI initiatives with measurable business outcomes. Learn how leading companies are moving beyond pilots to enterprise-wide AI adoption, while managing risks, ensuring compliance, and building data strategies that support AI at scale.