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The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
- 311 - Deep Dive: Preparing Store Associates for the AI-Powered Shopper
This episode is brought to you by KWI.
Shoppers are walking into stores armed with more than a shopping list. AI is helping them research products, compare prices and evaluate brands before they ever arrive, creating a new challenge for associates who need to answer increasingly specific questions while keeping the in-store experience moving. The opportunity for retailers isn’t simply adding more AI. It’s giving associates accurate information at exactly the moment they need it.
In this special Retail Remix Deep Dive, sponsored by KWI, host Kate Robertson sits down with Josh Goodelman, Chief Revenue Officer at KWI, to explore how retailers can equip store teams for this new generation of informed shoppers. They discuss where AI is delivering tangible value in stores, why strong product, inventory and customer data must come first, and how practical tools like image search can help associates work faster and deliver better experiences during the critical holiday season.
Key Takeaways
Why AI-powered shoppers are entering stores with greater confidence in the product, pricing and availability information they’ve already gatheredHow retailers can give associates fast access to the information they need without adding more complexity to the customer interactionWhy practical AI applications like image search, product discovery and task automation can create more value than forcing conversational AI into storesHow focusing on specific workflows and measurable business outcomes can help retailers move AI initiatives beyond the pilot stageWhy accurate product, inventory and customer data must come before AI when building a more connected store experience
Explore KWI’s unified commerce platformGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix
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KWI is the best-kept secret in retail. Find out what the secret is at kwi.com/RTP.
Thu, 24 Sep 2026 - 310 - The Trends Reshaping Retail Advertising with Advertising Week’s Ruth Mortimer
AI, creators and commerce media are transforming how retailers reach consumers, but figuring out where to invest is getting more complicated. As discovery shifts beyond traditional search and shoppers become increasingly value-conscious, marketers need to understand not only where consumers are spending their time, but what actually earns their attention.
Ruth Mortimer, Global President of Advertising Week, has a front-row seat to the trends shaping the industry. Ahead of Advertising Week New York, she joins host Kate Robertson to explore how creators are becoming a critical part of commerce strategies, where AI can make marketing more personal without making it generic, and how economic pressure is changing the way consumers search for value. She also offers a preview of the conversations and trends that will take center stage at Advertising Week New York this October.
Key Takeaways
How creators and commerce media are converging to help retailers reach targeted audiences and influence purchasing decisionsWhy marketers need to understand where AI can enhance creativity and personalization, and where it risks making brands less distinctiveHow AI is helping retailers move beyond traditional customer segments to understand individual needs and shopping intentWhy agentic shopping and automated price tracking could transform how value-conscious consumers search for deals and promotionsWhat retail marketers can expect from Advertising Week New York as creators, commerce media, AI and cross-industry collaboration take center stage
Learn more about Advertising WeekExplore Advertising Week New York 2026View the Advertising Week New York 2026 agendaLearn more about Ruth MortimerGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix
Related LinksMon, 21 Sep 2026 - 309 - Deep Dive: Why You Should be Paying Closer Attention to your Sizing Approach (Hint: it's Not GLP-1s)
Sizing may not get the same attention as assortment planning, allocation or inventory optimization, but getting it wrong can have a significant impact on retail margins. When core sizes sell out while others linger on clearance racks, retailers face lost sales, excess inventory and frustrated customers.
In this special Retail Remix Deep Dive, host Kate Robertson sits down with James Theuerkauf, VP of Product at Anaplan and Co-founder of Syrup Tech, which Anaplan acquired in 2025.
They explore whether sizing has become more challenging — and not because of the high uptake of GLP-1 weight loss drugs — as well as how advances in data and AI are helping retailers make more granular decisions and why better sizing can improve everything from full-price sell-through and customer loyalty to sustainability.
Why apparel sizing remains an overlooked source of margin erosion despite its impact on stockouts, overstocks and customer loyaltyHow rapidly changing trends, increasingly complex assortments and shifting consumer preferences are making historical size curves less reliableWhy retailers should be cautious about blaming GLP-1 adoption for broad shifts in sizing demand and instead focus on their own customer and product dataHow advances in AI and granular data are helping planners build smarter size curves while keeping human expertise at the center of decision makingWhy more accurate size planning can reduce overproduction, markdowns and excess inventory while creating a more sustainable apparel supply chain
Key Takeaways
Learn more about AnaplanGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixRead: Torrid, Circana and PwC Executives Discuss How GLP-1s Are Impacting Retail
Related LinksThu, 17 Sep 2026 - 308 - From 75 Stores to 3,500: Inside My Better Batch’s Retail Growth
This episode is brought to you by Lightspeed.
The baking aisle has been dominated by the same legacy brands for decades. But Lindsay Hancock, Founder of My Better Batch, saw an opportunity hiding between value-focused mixes and highly specialized products: a premium shortcut that could deliver the taste and experience of homemade without the work of baking from scratch.
After helping to build Creative Snacks and eventually selling the company to KIND, Lindsay took what she learned about retail-first strategy and applied it to a new venture. In just a year, My Better Batch has grown from roughly 75 stores to more than 3,500 retail locations and 6,000+ points of distribution.
In this episode of Retail Remix, Lindsay joins host and Retail TouchPointsEditor-in-Chief Kate Robertson to share what it takes to break into a crowded category, earn retailer support and, most importantly, turn shelf space into sustainable growth.
How Lindsay Hancock identified untapped white space in the baking aisle and built My Better Batch around a new definition of premiumWhy Lindsay chose a retail-first growth strategy and scaled from roughly 75 stores to more than 3,500 locations in just one yearHow distinctive packaging and shelf presence can help emerging brands compete for attention alongside dominant legacy playersWhy relationships, persistence and creative outreach have been critical to My Better Batch’s rapid retail expansionHow My Better Batch is turning distribution into long-term growth by investing in brand awareness, trial and sustained shelf velocity
Key TakeawaysRelated Links
Learn more about My Better BatchConnect with Lindsay HancockGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix----
Ready to make smarter inventory, merchandising and buying decisions? Discover how Lightspeed helps retailers streamline operations, manage inventory and stay ahead of changing customer demand at lightspeedhq.com/pos/retail
Mon, 14 Sep 2026 - 307 - From Startup to NYSE: Once Upon a Farm’s Mission-Driven Growth
This episode is brought to you by Lightspeed.
Parents are paying closer attention than ever to what goes into their children’s food, but making healthier options accessible at scale remains one of the industry’s biggest challenges.
In this episode of Retail Remix, Kate Robertson sits down with Katie Marston, Chief Marketing Officer of Once Upon a Farm, to discuss the company’s recent IPO, its mission to transform children’s nutrition and how it’s balancing purpose with growth. Katie shares how the brand is making fresh, organic kids’ food more accessible through retail innovation, why refrigerated merchandising has become a competitive advantage and what she’s learned about storytelling, leadership and purpose from co-founder and actor Jennifer Garner.Key Takeaways
How Once Upon a Farm is using its recent IPO to scale its mission of making nutritious children’s food more accessible Why the brand’s refrigerated merchandising strategy is helping transform the baby food aisle and drive new customer acquisition How Once Upon a Farm is navigating inflation through broader retail distribution, value-focused packaging and programs like WIC Why creating systemic change in children’s nutrition requires long-term investment in accessibility, clean ingredients and trusted partnerships What Jennifer Garner’s leadership has taught Katie about authentic storytelling, mission-driven marketing and building a values-first brand
Explore Once Upon a Farm’s fresh, organic snacks and meals for kidsGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix
Related Links----
Ready to make smarter inventory, merchandising and buying decisions? Discover how Lightspeed helps retailers streamline operations, manage inventory and stay ahead of changing customer demand at lightspeedhq.com/pos/retail
Mon, 24 Aug 2026 - 306 - From Fiber Maxxing to GLP-1: The Vitamin Shoppe CEO Sharon Leite on Wellness Retail’s Biggest Trends
This episode is brought to you by Lightspeed.
From fiber maxxing and liver health to GLP-1 support and protein-packed everything, wellness trends are evolving faster than ever. For retailers, the challenge isn’t just keeping up, it’s helping customers separate hype from lasting habits.
In this episode of Retail Remix, Kate Robertson sits down with Sharon Leite, CEO of The Vitamin Shoppe, to discuss the findings from the company’s 2026 Health & Wellness Trend Report.
Sharon shares how The Vitamin Shoppe is identifying emerging trends through social media, supporting customers with trusted education and curated product assortments and using AI to empower associates with science-backed insights. The conversation also explores how wellness priorities differ across generations and why credibility has become one of retail’s most valuable assets.
How trends like fiber maxxing, liver health and GLP-1 support are reshaping the health and wellness category Why trust, product quality and science-backed education have become critical differentiators in wellness retail How The Vitamin Shoppe is using AI to equip store associates with better research and customer guidance Why Gen Z and Boomers approach wellness differently — from health FOMO to healthy aging How curated assortments, knowledgeable associates and nearly 50 years of credibility set The Vitamin Shoppe apart in an increasingly crowded market
Key TakeawaysRelated Links
Learn more about Lightspeed’scommerce platform for retailersExplore The Vitamin Shoppe’s wellness products, health resources and trend insightsCheck out The Vitamin Shoppe Health & Wellness Trend Report 2026Read: Torrid, Circana and PwC Executives Discuss How GLP-1s Are Impacting RetailGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix----
Ready to make smarter inventory, merchandising and buying decisions? Discover how Lightspeed helps retailers streamline operations, manage inventory and stay ahead of changing customer demand at lightspeedhq.com/pos/retail
Mon, 17 Aug 2026 - 305 - Why the Best Subscription Brands Make It Easy to Leave
Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective about which services earn a permanent place in their monthly budgets.
In this episode of Retail Remix, Kate Robertson sits down with Rachel Sheriff, Chief Customer Officer at Recurly, to unpack the findings from the company’s 2026 State of Subscriptions report. Rachel explains why retention has become the industry’s biggest challenge, how flexible features like subscription pauses are helping brands reduce churn and why fashion rental services like Nuuly are thriving by delivering affordability, convenience and personalization. The conversation also explores what traditional retailers can learn from subscription-first businesses as they look to deepen customer loyalty and create more predictable revenue streams.
Why subscription businesses are shifting their focus from acquisition to retention as consumers become more intentional about recurring purchases How flexible features like subscription pauses help brands reduce churn while keeping customers engaged over the long term Why fashion rental platforms like Nuuly are succeeding through affordability, flexibility and sustainable wardrobe options How traditional retailers are experimenting with subscription models that combine physical products, digital services and exclusive member experiences Why delivering ongoing value, transparency and a strong customer experience has become the key to earning lasting subscriber loyalty
Key TakeawaysRelated Links
Explore Recurly’s subscription management platform and the latest subscription commerce insightsGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 10 Aug 2026 - 304 - How AI Could Level the Playing Field for Independent Grocers
This episode is brought to you by KWI.
As AI reshapes the grocery industry, independent retailers face a critical question: will the technology help them compete, or widen the gap between them and national chains?
In this episode of Retail Remix, Kate Robertson sits down with Tal Zlotnitsky, Founder and CEO of Breez AI, to discuss why he believes AI represents both the biggest threat and the greatest opportunity for regional and independent grocers.Tal explains why owning the AI that interacts with shoppers will become increasingly important, how Breez AI is helping grocers create more personalized shopping experiences and why the future of grocery shopping will revolve less around shopping lists and more around planning meals, occasions and everyday life.
This episode is brought to you by KWI. KWI is the best-kept secret in retail. Find out what the secret is atkwi.com/RTP.
Key Takeaways
Why independent grocers need to “own” the AI relationship with shoppers to preserve customer loyalty and valuable first-party data How Breez AI is shifting grocery shopping from product-based searches to AI-powered meal and occasion planning Why personalized AI experiences — not generic loyalty programs — will define the next generation of grocery customer engagement How AI can help shoppers save time, reduce food waste and stay within budget without sacrificing control over their shopping decisions Why Tal believes AI should strengthen independent grocers — not replace the community relationships that make them uniqueRelated Links
Learn more about Breez AI and its AI platform for independent grocersGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix----
KWI is the best-kept secret in retail. Find out what the secret is at kwi.com/RTP.
Mon, 03 Aug 2026 - 303 - Inside Instacart’s Billion-Dollar Growth Flywheel with CCO Ryan Hamburger
This episode is brought to you by KWI.
Instacart recently crossed $1 billion in quarterly revenue, and alongside its impressive marketplace growth, it’s also evolving into a powerful technology partner for retailers while continuing to redefine the digital grocery experience.
In this episode of Retail Remix, Kate Robertson speaks with Ryan Hamburger, Chief Commercial Officer at Instacart, about the company’s expanding role across marketplace services, enterprise technology, retail media and AI. Ryan explains why trust has become the foundation of digital grocery, how Instacart is helping retailers modernize their digital infrastructure and why the future of grocery depends on connecting online and in-store experiences—not choosing between them.
How Instacart’s marketplace, enterprise technology, retail media and AI businesses work together to fuel long-term growth Why trust—from accurate substitutions to reliable fulfillment—is the biggest driver of customer loyalty in digital grocery How AI is improving both the customer experience through shopping assistants and store operations through computer vision and shelf monitoring Why retailers should focus on building connected omnichannel experiences instead of treating digital and physical stores as separate businesses Why Instacart believes enterprise technology represents one of grocery retail’s biggest opportunities over the next several years
Key TakeawaysRelated Links
Learn more about Instacart’s platform and enterprise technology solutions for retailersDon’t miss RTP’s latest reports on Instacart: CEO Chris Rogers Shares AI and Ad Strategy as Instacart Revenues Reach $1 Billion in Q1; Instacart Acquires Arpalus Shelf-Scanning TechnologyGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix
KWI is the best-kept secret in retail. Find out what the secret is at kwi.com/RTP.----
KWI is the best-kept secret in retail. Find out what the secret is at kwi.com/RTP.
Mon, 27 Jul 2026 - 302 - Deep Dive: How to Maximize Summer Sales with Lightspeed
This episode is brought to you by Lightspeed.
Summer can be one of the trickiest seasons for retailers. Inventory needs to move before fall arrives, demand can shift with changing weather patterns and teams are already looking ahead to the next major buying cycle.
In this special bonus episode of Retail Remix, Kate Robertson sits down with Marie Baldauf-Lenschen, Director of Supplier Network Partnerships at Lightspeed, to discuss how retailers can make smarter inventory, merchandising and purchasing decisions during the critical mid-summer period.
From identifying the metrics that matter most to leveraging AI, storytelling and wholesale data more effectively, Marie shares practical strategies retailers can use to improve sell-through, protect margins and prepare for the busy seasons ahead.
Why retailers should focus on a handful of key metrics (including inventory levels, sales trends and supplier lead times) to make faster, smarter decisions How AI can help reduce manual work and surface actionable insights without replacing human decision-making Why merchandising, storytelling and knowledgeable store associates can improve sell-through without relying on markdowns How tighter connections between wholesale purchasing, inventory management and POS systems can help retailers react faster to demand shifts Why bundling, urgency-based messaging and personalized service often outperform aggressive discounting when inventory starts to slow
Key TakeawaysRelated Links
Learn more aboutLightspeed’s commerce platform for retailersGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix----
Ready to make smarter inventory, merchandising and buying decisions? Discover how Lightspeed helps retailers streamline operations, manage inventory and stay ahead of changing customer demand at lightspeedhq.com/pos/retail
Thu, 25 Jun 2026 - 301 - From Loyalty Data to Retail Media: Molly Hjelm’s Playbook for RedVest
Retail media has quickly become one of retail’s most important growth engines, but Ace Hardware is taking a different approach. One that’s built around local ownership, community relevance and real-world customer needs.
In this episode of Retail Remix, Kate Robertson speaks with Molly Hjelm, CVP of RedVest Media, Ace Hardware’s retail media network, about launching a full-funnel RMN in just six months and what makes the co-op retailer uniquely positioned in the space. Molly shares how Ace is leveraging its network of 5,200 independently owned stores, 70 million loyalty members and deep first-party data to create measurable advertising solutions. She also explains how weather-triggered media, retailer-focused advertising tools and localized customer insights are helping brands connect with shoppers at exactly the right moment.
How Ace Hardware launched RedVest Media in just six months by focusing on measurable, full-funnel advertising solutions Why Ace’s co-op structure creates unique opportunities (and challenges) for retail media innovation How weather-triggered advertising helps brands align messaging with real-time customer needs, from snowstorms to hurricane season What makes Retailer Reach, Ace’s retailer-focused advertising platform, different from traditional retail media offerings Why first-party data, in-store relationships and local relevance remain critical as retail media evolves alongside AI and changing consumer behavior
Key TakeawaysRelated Links
Learn how RedVest Media helps brands reach Ace Hardware customers through localized, data-driven retail media.Learn more about Ace Hardware and its community-focused retail modelGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 22 Jun 2026 - 300 - Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community
As AI-generated content floods the internet, shoppers are increasingly looking for something harder to fake: real human opinions.
In this episode of Retail Remix, Kate Robertson speaks with Anna Haffner, Senior Director of Large Customer Sales at Reddit, about how the platform is becoming a powerful force in retail discovery and commerce.
Anna explains why shoppers are turning to Reddit for trusted recommendations; how brands and retailers such as Walmart, Home Depot, Dove and MAC Cosmetics are showing up authentically in community conversations; and why Reddit’s advertising products are evolving to complement the user experience.
Why Reddit has become a trusted discovery channel for shoppers researching products and brands How retailers can participate in Reddit communities without relying on overly polished or disruptive advertising What campaigns from brands like Walmart, MAC, Home Depot and Dove reveal about Reddit’s retail marketing potential How Reddit’s Shopify integration and dynamic product ads are reducing friction for retail advertisers Why human conversation may become even more valuable as AI reshapes product discovery and search
Key TakeawaysRelated Links
Explore Reddit’s advertising tools for retail brandsGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 15 Jun 2026 - 299 - Beyond the Dress: Inside David’s Bridal’s Transformative Platform Strategy
David’s Bridal may be best known for wedding dresses, but the brand’s next chapter is about something much bigger: becoming a digital platform for the entire wedding journey.
In this episode of Retail Remix, Kate Robertson speaks with Elina Vilk, President and Chief Business Officer of David’s Bridal, about how the 75-year-old brand is transforming from a dress retailer into an AI-powered wedding ecosystem. Elina shares how David’s Bridal is expanding from “aisle to algorithm,” using tools like the AI-powered Pearl Planner to help brides manage the hundreds of decisions behind every wedding and stay within budget, while also growing wholesale, marketplace and commerce partnerships to serve more of the bridal ecosystem.
Why David’s Bridal is expanding beyond dresses to support the full wedding planning journey How expectations toward the modern wedding experience have shifted with added pressures such as social media How the Pearl Planner uses insights from in-store “dream makers” to guide brides through planning tasks Why David’s Bridal now views boutiques, marketplaces and other retailers as partners rather than competitors How wholesale, AI commerce and smaller-format store concepts are shaping the brand’s 2026 growth strategy
Key TakeawaysRelated Links
Explore David’s Bridal’s wedding dresses, planning tools and Pearl platformGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 08 Jun 2026 - 298 - How Frances Valentine Built a Viral Fashion Brand Around Women 50+
For years, fashion brands chased younger consumers online, but Frances Valentine has found its edge by doing the opposite. Building a vibrant, social-first brand experience around women 50 and up.
In this episode of Retail Remix (and the first hosted by new Retail TouchPoints Editor-in-Chief Kate Robertson), Kate sits down with Katherine Brodie, CMO of Frances Valentine, to discuss how the brand is scaling through video-first storytelling, creator-style content and a deeply engaged community built around color, joy and personal connection. Katherine shares how Elyce Arons — who co-founded the brand with her best friend, the late Kate Spade — has become both the face and personality of the brand across social media, why Frances Valentine treats content creation like its own production studio and how the company is balancing digital growth with expanding retail and wholesale partnerships.Key Takeaways
Why Frances Valentine has found major success by focusing on the underserved and highly affluent 50+ female consumer How Elyce Arons’ authentic social presence has become a powerful customer acquisition and engagement engine Why the brand treats social content and video production as a separate, always-on marketing track How Frances Valentine balances owned digital channels with retail stores and wholesale partnerships to deepen loyalty Why Katherine believes today’s marketers need to understand the full business picture — not just impressions and trafficRelated Links
Explore Frances Valentine’s colorful fashion and lifestyle collectionsGet more retail industry insights fromRetail TouchPoints
Subscribe and catch up on all episodes of Retail RemixMon, 01 Jun 2026 - 297 - The New Rules of DTC: How AquaSonic Became a Multi-Channel Powerhouse
DTC success used to hinge on cutting out the middleman. Today, the real growth opportunity is knowing how to show up everywhere customers shop.
In this episode of Retail Remix, host Nicole Silberstein speaks with Arsalan Rahbarpoor, Founder and CEO of AquaSonic, about how he built an Amazon-native oral care brand that now sells across Walmart, Target, Walgreens, Best Buy and TikTok Shop. Arsalan shares how AquaSonic disrupted a legacy-dominated category with premium design, accessible pricing and a sharper read on consumer demand — and why consistency, packaging and operational planning became critical as the brand expanded into national retail.
Key Takeaways
How AquaSonic identified white space in oral care by combining premium design with accessible pricing; Why launching on Amazon was foundational to AquaSonic’s future multi-channel success; What changed when the digital-native brand expanded into brick-and-mortar;How TikTok Shop creates a different kind of discovery-driven opportunity than Amazon or brick-and-mortar retail; What the success of AquaSonic says about consumers’ increased interest in wellness and their new expectations for the category; and Why AquaSonic is expanding beyond oral care into broader health, wellness and everyday essentials.
Explore AquaSonic’s oral care products and wellness essentialsGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix
Related LinksMon, 18 May 2026 - 296 - AI-Powered Pricing: The Future of Retail — or a Friction Point?
In an era of tariff swings, rising costs and AI-powered deal hunting, pricing has become one of the most complex (and consequential) levers in retail.
In this episode of Retail Remix, host Nicole Silberstein speaks with Revionics’ Matt Pavich about how retailers are using AI-driven pricing to stay competitive without eroding consumer trust. Matt breaks down the difference between dynamic pricing and surveillance pricing, explains why the best retailers use AI to listen more closely to customer behavior rather than exploit it, and shares what guardrails are essential if brands want to move faster on price while still keeping shoppers on their side.
Key Takeaways
Why ongoing disruption, from COVID to inflation to tariffs, has made AI pricing tools a competitive necessity for retailers; Why the healthiest pricing strategies combine proactive planning with the ability to react quickly when the market shifts; The critical distinction between dynamic pricing and surveillance pricing, and why consumers view them very differently; How retailers can use aggregated customer behavior, not personal data, to set smarter prices and promotions; and Why pricing agility, strong guardrails and a healthy dose of curiosity will define the most successful retail organizations in the years ahead.Related Links
Learn more about Revionics and AI-powered retail pricing solutionsRelated reading: Exclusive Q&A: Why Retailers Should Leverage the Power of Dynamic PricingGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 11 May 2026 - 295 - Calling BS in the Sauce Aisle: How One CPG Brand is Taking on Big Food
If you’ve ever stood in the grocery aisle staring at a wall of “clean,” “natural” or “better-for-you” labels and wondered what any of it actually means, you’re not alone.
In this episode of Retail Remix, host Nicole Silberstein speaks with Anna Vocino — actor, comic, cookbook author and founder of Eat Happy Kitchen — about what it really takes to build a clean-label CPG brand in a market dominated by food giants.
Anna shares how her celiac diagnosis set her on a hunt for better-for-you foods that has evolved into a thriving food business and why breaking into grocery requires far more than a great-tasting product (although that matters). From label confusion and ingredient trickery to slotting pressure, promo costs and the realities of wholesale expansion, this conversation offers a candid look at what it takes to build a mission-driven food brand from the ground up.
How Anna turned her personal health journey into cookbooks, a podcast and the growing CPG brand Eat Happy Kitchen; Why building a clean-label food brand means constantly pushing back against misleading ingredient claims and grocery aisle “trickery”; How to navigate the challenge of not just getting on shelves but staying there by driving trial and managing margin pressure; Why Anna’s direct-to-consumer community remains essential for the brand even as it expands to more than 1,300 retail doors; andWhat Anna’s background in acting and comedy has taught her about pitching, negotiating and surviving the “Walmart wince.”PLUS…Stick around to the end to hear the voice Anna would give one of her best-selling products.
Key TakeawaysRelated Links
Explore Eat Happy Kitchen’s sauces, spices and snacksRelated reading- Small Business, Big Ideas: Eat Happy Kitchen’s Recipe for Breaking into a Crowded MarketGet more retail industry insights fromRetail TouchPoints\Subscribe and catch up on all episodes of Retail RemixMon, 04 May 2026 - 294 - Selling Memory at Scale: Pandora’s Digital Transformation Story
Most people know Pandora for its iconic charms, but far fewer realize the company is the largest jewelry brand in the world by volume — producing more than 100 million pieces a year.
In this episode of Retail Remix, host Nicole Silberstein speaks with David Walmsley, Chief Digital and Technology Officer at Pandora, about how the brand is modernizing its business without losing sight of what it really sells: memory, connection and emotion. David shares how Pandora’s Program Phoenix transformation has helped turn around the business, why the company is investing heavily in digital and omnichannel infrastructure, and where AI is starting to unlock value across service, selling, forecasting and product design.Key Takeaways
Why the company focused first on building stronger digital channels and stabilizing store tech before chasing bigger transformation bets; How Pandora is using AI in customer service today, and what the agentic future holds for the company;Why jewelry creates a more emotionally complex AI selling challenge than more functional categories; Where AI may have the biggest long-term impact at Pandora: design, service and operational automation; Why omnichannel success depends on brands — not customers — being the “glue” across digital and physical touchpoints; andHow to avoid the tech pitfall of “platformitis.”
Explore Pandora’s jewelry collections and gifting experienceRelated reading: How Data and Tech Power Jewelry Brand Pandora’s Mission to ‘Give a Voice to People’s Loves’Get more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix
Related LinksMon, 27 Apr 2026 - 293 - How Whatnot Made Live Shopping Click in America
After years of hype around live shopping in the U.S., Whatnot looks like it might be one of the first companies to truly make the model stick at scale.
In this episode of Retail Remix, host Nicole Silberstein speaks with Whatnot’s VP of Categories and Expansion Armand Wilson about why the platform’s community-first approach is resonating with Western consumers. Armand explains how Whatnot evolved from a collectibles marketplace built around trust into a live shopping platform spanning hundreds of categories — everything from trading cards to tomahawk steaks — and how live commerce creates a more human, transparent and personalized shopping experience than traditional ecommerce.
Why Whatnot’s model differs from live shopping in China and is built more around community and expertise than mass product pushing; How the platform grew to more than $8 billion in GMV in 2025, doubling year over year; Why trust, transparency and seller expertise are central to the Whatnot’s experience; How the platform’s algorithm blends social engagement signals and purchase intent to surface the right streams to the right buyers; Why categories like beauty and food are opening up new opportunities; What makes a successful Whatnot seller (hint: it has more to do with business fundamentals than a sparkling personality, although that certainly helps); andWhy Armand believes 2026 could be the year live shopping goes mainstream in the U.S.
Key TakeawaysRelated Links
Explore live shopping on Whatnot and discover sellers across categoriesRelated reading: Gary V on the Shifting Landscape of Attention and the Death of Don Draper MarketingGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 20 Apr 2026 - 292 - Beyond the Doom Scroll: Why Brands Are Turning to Snapchat for Growth
If you still think Snapchat is just for teenagers, you may be missing one of the most underappreciated growth channels in digital advertising.
In this episode of Retail Remix, host Nicole Silberstein speaks with Sidharth Malhotra, Global VP of SMB at Snap, about why Snapchat is becoming an increasingly important platform for small- and mid-sized brands looking to acquire new customers. Sid explains how Snap’s nearly 1 billion-strong user community has matured into a high-spending audience, why the platform’s engagement patterns differ from that of other social channels and how advertisers are using everything from dynamic product ads to AR to drive measurable results.Key Takeaways
How brands are using Snapchat to reach incremental audiences they may not be finding on TikTok or Pinterest; The benefit of the kind of active, “two-thumb” engagement that Snap encourages, as opposed to the passive scrolling on other platforms;Why Snap’s AR capabilities function like a “pocket fitting room” for brands of all sizes; What the “Hot Wheels problem” reveals about the limits of last-click attribution; How AI is helping level the playing field for SMBs, enabling them to “out-execute the Goliaths”; Why he believes chat-based commerce will be the next major frontier in performance marketing; and Important tips for nailing chat-based advertising.
Learn more about Snap’s advertising solutions for brands and retailersRelated reading: L’Oreal Taps Snapchat for AR Hair Color Try-on in Walmart StoresGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail Remix
Related LinksMon, 13 Apr 2026 - 291 - Merchandising a Marketplace: The Magician Behind Etsy’s Curatorial Magic
With more than 120 million listings and millions of active sellers, Etsy operates one of the most unique marketplaces in retail. But surfacing the right products for the right buyers requires more than algorithms alone.
In this episode of Retail Remix, host Nicole Silberstein speaks with Mary Andrews, Head of Global Merchandising at Etsy, about how the company balances human insight and instinct with AI-driven discovery to curate a shopping experience that feels both personalized and culturally relevant.
Mary shares how her team identifies emerging trends, translates cultural moments into shopping occasions and uses AI to scale those insights across Etsy’s massive inventory.
How Etsy uses a combination of AI and human curation to translate cultural trends and buyer signals into an ever-changing slate of collections and experiences; Why AI will actually make human merchandisers even more valuable; Insight from Etsy’s early experiments using AI answer engines like ChatGPT and Gemini to expand product discovery; Lessons learned from working alongside Depop’s team of merchandisers, who have their finger on the pulse of Gen Z; How AI personalization is helping to amplify niche interests rather than homogenize the internet; and Why the future merchandiser will spend less time programming products and more time shaping taste and culture.
Key TakeawaysRelated Links
Explore Etsy and discover one-of-a-kind products from independent sellersRelated reading: Etsy, Shopify Among Early Partners for Microsoft’s Copilot CheckoutRelated reading:Etsy Debuts Ad Campaign in Bid to ‘Keep Commerce Human’Related reading: Ebay to Acquire Depop Resale Fashion Marketplace from Etsy Get more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 30 Mar 2026 - 290 - Scaling With Soul: Beyond Yoga’s Playbook for Authentic Growth
In the crowded activewear market, Beyond Yoga has built its brand around something deeper than product: comfort, body inclusivity and the belief that wellness should feel good — not unattainable.
In this episode of Retail Remix, Nicole Silberstein speaks with Katie Babineau, CMO of Beyond Yoga, about how the brand has scaled its presence while staying rooted in the values that built its loyal community. From its cult-favorite Spacedye fabric to its long-standing commitment to body inclusivity, Beyond Yoga has focused on building trust with customers rather than chasing short-term trends, even as it evolves following its acquisition by Levi Strauss & Co.Key Takeaways
How Beyond Yoga differentiates itself in the fast-growing premium activewear category; Why the brand’s “progress over perfection” philosophy resonates with today’s wellness-focused consumers; How the Seek Beyond brand platform guides both marketing strategy and internal culture; What the Levi’s acquisition has enabled in terms of infrastructure, scale and speed to market; Why real-life community experiences and brick-and-mortar expansion are central to the brand’s growth strategy; and How social-first storytelling and user-generated content are helping Beyond Yoga build deep, authentic connections with customers.Related Links
Explore Beyond Yoga’s activewear collections and brand storyRelated reading: Beyond Yoga Expands to East Coast with Connecticut Store DebutGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 23 Mar 2026 - 289 - The Iron Man Suit of Fashion: Stitch Fix’s Human + AI Formula
AI may be everywhere right now, but for Stitch Fix, it’s been foundational for 15 years.
In this episode of Retail Remix, Nicole Silberstein sits down with Tony Bacos, Chief Product and Technology Officer at Stitch Fix, to explore how the brand blends data science and human instinct to power personalized styling at scale — and how that balance is helping fuel a business turnaround.
Tony shares how Stitch Fix’s recommendation engine has evolved from early algorithms to today’s generative AI tools, including the new Stitch Fix Vision experience that lets clients see themselves in curated outfits. He also explains how AI is enhancing (not replacing) human stylists, from drafting personalized styling notes to enabling real-time stylist chat.
How Stitch Fix blends AI-driven recommendations with input from its thousands of human stylists; How generative AI is improving stylist productivity without sacrificing authenticity; Why bringing stylists “out from behind the curtain” has strengthened customer loyalty; The strategic moves behind Stitch Fix’s recent business turnaround; Why personalization may matter even more as AI reshapes online discovery; and Tony’s take on the ultimate retail question: algorithm or instinct?
Key TakeawaysRelated Links
Explore Stitch Fix’s personalized styling experienceRelated reading: Why Stitch Fix is Focusing on its Human Stylists When Everyone Else is Talking About AIRelated reading: Stitch Fix Returns to Growth as Turnaround Strategy Bears FruitGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 16 Mar 2026 - 288 - Agentic Commerce & the Marketplace Boom with Mirakl’s Scott Eckert
In less than five years, launching a third-party marketplace has gone from a questionable move to a strategic imperative for many major retailers. Recorded live at NRF 2026, this episode of Retail Remix digs into that shift with Scott Eckert, CEO of the Americas at marketplace operator Mirakl.
Scott explains why retailers are embracing curated marketplaces as an offensive growth strategy — no longer just as a defensive reaction to Amazon — and how brands like Ulta Beauty, Best Buy and Lowe’s are expanding assortment without diluting brand identity.
The conversation also dives into how AI answer engines are reshaping product discovery, and why clean, machine-readable catalog data may soon matter more than traditional SEO. Plus, Scott shares Mirakl’s growing role in retail media and the company’s vision of becoming an orchestration layer across emerging AI-driven commerce channels.
How the proving power of Amazon and, perhaps more importantly, Walmart has completely shifted retailers’ attitude toward online marketplaces;Why retail media and marketplace strategies increasingly go hand in hand;The important role marketplaces will play in the world of AI commerce, when done right;Why product data must be optimized differently for different AI platforms like OpenAI, Google, and Anthropic; andThe essential quality of a truly disruptive product or service.
Key TakeawaysRelated Links
Learn how Mirakl powers enterprise marketplaces and retail mediaRelated reading: Mirakl CEO: Marketplaces are ‘Arming the Rebellion’ of Traditional Retail Against Big TechRelated reading:Best Buy’s New Third-Party Marketplace is Now LiveExplore more NRF26 coverage and retail insights from Retail TouchPointsSubscribe so you don’t miss more episodes of Retail Remixfrom the show floor of NRF26Mon, 09 Mar 2026 - 287 - From Overstock to Opportunity: How B-Stock Powers Inventory’s Second Life
Resale may be having a mainstream moment on the consumer side — but behind the scenes a much larger B2B engine has been quietly evolving for nearly two decades.
Recorded live from the show floor at NRF 2026, this episode of Retail Remix features Nicole Silberstein in conversation with Marcus Shen, CEO of B-Stock, a technology platform and marketplace that helps major brands and retailers efficiently sell excess and returned inventory to a network of small business buyers.
Marcus shares how the resale landscape is shifting, why brands increasingly need tighter control over where their excess inventory lands and how AI is helping both sellers and resellers manage volatility, pricing and profitability. The conversation also explores how inflation and changing consumer attitudes have reduced the stigma around secondhand goods, fueling downstream growth in the resale ecosystem.
How B-Stock connects major retailers and brands with small business resellers to reduce the financial impact of returns and overstock;Why brands now demand more discretion and control over secondary market distribution;How AI is helping normalize messy inventory data and predict resale value;Why volatility in inventory mix makes technology essential in B2B resale; andHow inflation and shifting consumer sentiment are accelerating resale adoption.PLUS Hear about the craziest products Marcus has seen come through the platform recently.
Key TakeawaysRelated Links
Learn more about how B-Stock powers B2B resale and liquidationRelated reading: A Better Return on Returns: How Data is Redefining B2B Resale StrategiesExplore more NRF26 coverage and retail insights from Retail TouchPointsSubscribe so you don’t miss more episodes of Retail Remixfrom the show floor of NRF26Mon, 02 Mar 2026 - 286 - Inside the World’s Most Interesting Stores with Jack Stratten
What makes a great store in 2026? Sometimes, it’s not clarity — it’s curiosity.
Recorded live from the show floor at NRF 2026, this episode of Retail Remix features host Nicole Silberstein in conversation with Jack Stratten, Director at Insider Trends and one of the industry’s most well-traveled retail observers. Jack spends his time visiting stores around the world, identifying what works, what doesn’t, and, most importantly, why.
From a wellness-meets-retail concept in Soho to immersive flagships in Paris, Jack breaks down the common thread between standout store experiences: a clear ambition, commitment and, sometimes, a willingness to prioritize discovery over efficiency. The conversation also explores why ecommerce’s continued growth is forcing stores to raise their game — and why legacy department stores are having such a difficult time evolving.
The most interesting new stores you need to check out;Why the best stores succeed by meeting their ambition, not chasing trends;How discovery, trial and serendipity differentiate physical retail from ecommerce;Why Paris (not New York) is the most exciting city for retail experiences right now;How global markets and historic shopping experiences still influence modern store design;Why the growing ubiquity of ecommerce is having a positive effect on store experience;Why department stores are having such a difficult time tapping into their legacy of innovation today; andTravel hacks from someone who travels the world for a living.
Key TakeawaysRelated Links
Explore global retail insights and store safaris from Insider TrendsExplore more NRF26 coverage and retail insights from Retail TouchPointsSubscribe so you don’t miss more episodes of Retail Remixfrom the show floor of NRF26Mon, 23 Feb 2026 - 285 - How Fabletics Hit $1B and What’s Fueling Its Next Phase of Growth
In this episode of Retail Remix, host Nicole Silberstein chats with Meera Bhatia, President and COO of Fabletics, on the strategies powering the brand’s impressive momentum.
Fresh off hitting the $1 billion revenue milestone, Meera breaks down how Fabletics has driven sustained growth through category expansion, measured store growth and a flexible membership model that delivers both value for consumers and predictability for the business. She also shares how AI is being deployed across the organization — from smart fitting rooms and associate coaching to inventory optimization and loyalty-driving personalization.The conversation offers a candid look at how Fabletics is blending fashion, function, value, and technology to stand out in the crowded activewear market and why comfort-forward “lifewear” is shaping what comes next.
How Fabletics scaled past $1 billion in revenue through category, channel and geographic expansion;Why the brand’s membership modeldrives loyalty, predictability and lower supply chain waste;How physical retail is fueling omnichannel growth, with 120+ stores and more on the way;Inside Fabletics’ AI-powered flagship store, from smart fitting rooms to real-time associate coaching;Why AI is less about replacing fundamentals — and more about delivering them better; andWhat’s next for Fabletics in 2026, including international growth and new category plays.
Key TakeawaysRelated Links
Explore Fabletics’ latest collections and retail experienceRelated reading: New Fabletics Flagship Brings AI-Powered Operations to Westfield Century CityRelated reading: Fabletics Deploys RFID-Powered Inventory Management SolutionExplore more NRF26 coverage and retail insights from Retail TouchPointsSubscribe so you don’t miss more episodes of Retail Remixfrom the show floor of NRF26Mon, 09 Feb 2026 - 284 - Inside Google Cloud’s Vision for the AI Era
AI took center stage at NRF 2026, and few moments underscored its importance more than Google CEO Sundar Pichai’s keynote, where he outlined how shopping is evolving in an increasingly agentic, AI-driven world.
This episode of Retail Remix,recorded live from the show floor, features host Nicole Silberstein in conversation with Anil Jain, who leads Global Strategic Industries at Google Cloud. Anil shares how Google Cloud is working with retailers to reimagine everything from product discovery to post-purchase service and why agentic AI represents a fundamental shift in how consumers will interact with brands.
Why AI is becoming the great equalizer, helping smaller companies compete with limited resources;How AI experiences in general-use platforms like Google Search are upping the ante for everyone, and how to keep up;What multimodal search unlocks when consumers can shop using not just text, but also voice, images and video;Why hyper-personalization is finally within reach after decades of promise;The change management that will be required as AI shifts the way we all work; How Google and its Cloud division are building for this future.
Key TakeawaysRelated Links
Related reading: Google Launches Direct Checkout in Search, GeminiLearn how Google Cloud is helping retailers adopt AI at scaleExplore more NRF26 coverage and retail insights from Retail TouchPointsSubscribe so you don’t miss more episodes of Retail Remixfrom the show floor of NRF26Mon, 02 Feb 2026 - 283 - Deep Dive: AI’s Next Chapter in Retail — Scale, Security & Strategy
This episode is brought to you by Airia.
AI dominated conversations at NRF 2026—but as adoption accelerates, so do the risks. In this Retail Remix Deep Dive bonus episode, host Adam Blair, Editor at Retail TouchPoints, sits down with Kevin Kiley, CEO of AIRIA, to explore how retailers can unlock the promise of AI without exposing themselves to unnecessary vulnerability.
Together, they unpack where AI is delivering real value across retail, from store associate enablement to back-office operations, while also addressing the growing challenges around security, governance, reliability, and ROI. Kevin shares why “AI sprawl” is becoming a serious issue, how model outages and hallucinations can derail critical workflows, and why retailers must avoid locking themselves into a single AI provider.
The conversation also draws parallels to earlier tech shifts like mobile and e-commerce, offering a grounded look at what retailers should prioritize now—and what to be cautious about—as AI moves from experimentation to enterprise-wide deployment.
Why AI is a strong fit across retail functions, from the store floor to legal and supply chainThe hidden risks of agentic AI, including data access, outages, and model driftHow governance, observability, and auditability are becoming non-negotiableWhy flexibility across AI models is critical as capabilities evolve at breakneck speedWhere retailers are seeing the biggest ROI today—from associate training to contract reviewA realistic outlook on AI’s trajectory through 2026, including where hype may cool
Key TakeawaysRelated Links
Learn how AIRIA helps enterprises govern and secure AI deployments:Explore more retail insights and and NRF26 coverage at Retail TouchPointsSubscribe so you don’t miss more episodes of Retail Remixfrom the show floor of NRF26.-----
Discover how Airia’s no-code AI platform empowers retail teams to automate inventory, customer support, and more—without technical expertise. Ready to make AI work for you? Visit airia.com/retailtouchpoints to learn more.
Thu, 29 Jan 2026 - 282 - NRF 2026 Takeaways: AI, Authenticity & the Human Factor
The NRF Big Show is always a whirlwind and this year was no exception. In this special episode of Retail Remix, host Nicole Silberstein is joined live from the show floor by her colleagues Adam Blair of Retail TouchPoints and Kate Robertson of Shop Eat Surf Outdoor to break down what stood out while everything was still fresh.
From first-time impressions (Kate has never been before) to veteran perspectives (Adam has attended going on 20 years), the trio reflects on the themes that dominated conversations across sessions and booths. Unsurprisingly, AI was everywhere but the editors also dig into the growing emphasis on humanity, trust, authenticity and culture as retailers figure out how (and where) new this technology fits in.
This candid, on-the-ground conversation captures what NRF really feels like — and what retail leaders are wrestling with as 2026 gets underway.
How the AI conversation shifted at NRF 2026 from hype to hands-on learnings;The striking quality and confidence of Gen Z voices on stage — and what that says about the future workforce;Why retailers like LVMH are doubling down on the human element, even as automation accelerates;How creators, trust and authenticity are becoming more critical in a world of AI-driven discovery;Leadership lessons from Dick’s Sporting Goods on culture, competitiveness, and rewarding the unglamorous work.
Highlights from this episode include:Related Links
Related reading:Dick’s Sporting Goods Chairman Ed Stack on House of Sport, Corporate Culture and Fixing Foot LockerRelated reading:AI in Luxury: Why LVMH Won’t Let AI Eclipse Humanity or CreativityRelated reading:How Inviting Consumers to ‘Ask Ralph’ Deepens Their Connection to the Ralph Lauren BrandExplore ongoing NRF coverage and retail insights from Retail TouchPoints.Subscribe so you don’t miss more episodes of Retail Remixfrom the show floor of NRF26.Mon, 26 Jan 2026 - 281 - 6 Nuggets of Wisdom for 2026 from Pacsun, ThredUp, Adobe & More
As we kick off 2026, Retail Remix is spotlighting some of the most illuminating moments from last season that bear repeating. In this special episode, host Nicole Silberstein revisits standout insights from 2025 that continue to resonate as the industry navigates AI, shifting consumer expectations and the evolving role of physical retail.
Why retailers must do (beyond optimizing their product data) to stay visible in AI-powered search platforms;How “napkin math,” that is, thinking in orders of magnitude, can help leaders better size opportunities and manage expectations;What truly drives brand value and affinity today, and why investing in brand equity during times of disruption pays off;How PacSun has so successfully created a culture of community and how other brands can do the same;What today’s consumers are really looking for from store experiences; andWhy resale hit a tipping point in 2025 and what that means for brands’ circular efforts in 2026.
Highlights Include:Full Episodes & Related Links
Episode 252: What $24B in Prime Day Spending Tells Us About H2Episode 268: AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes NextEpisode 255:The Experience Equation: What Retailers Need To Get RightEpisode 259: Pacsun’s Formula for Relevance: Youth Culture + Co-CreationEpisode 254: Inside ThredUp’s Surge: What’s Fueling Resale’s SurgeEpisode 246: Lessons from the World’s Top BrandsGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 19 Jan 2026 - 280 - Bonus: A Brief Ode to the Joy of Shopping
As a final send-off to the year, host Nicole Silberstein shares some off-the-cuff thoughts on something we forgot to talk enough about this year —the irreplaceable pleasure of shopping in stores, and why AI won’t change that.
Happy Holidays from your friends at Retail Remix — see you in 2026!
Key Takeaways
Maybe what we all need a little more of right now is in-person shoppingRelated Links
Episode 258 - Redesigning with Reverence: Inside the New MoMA Design Store ExperienceEpisode 253 - How Primark Is Rewriting the Rules of Value Fashion in the U.S. Related reading: How Printemps’ New NYC Store Supports ‘Democratic Luxury’ with Subtle TechnologySubscribe and catch up on all episodes of Retail RemixMon, 22 Dec 2025 - 279 - AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next
AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today.
In this episode of Retail Remix, host Nicole Silberstein sits down with Andrew Bialecki, Co-founder and CEO of Klaviyo, to separate reality from speculation and explore how AI is changing marketing, customer service and the entire shopping experience.Andrew shares the origin story behind Klaviyo’s “digital brain for businesses,” explains why retailers will increasingly become hybrid product-and-service companies, and breaks down the AI behaviors already shaping consumer expectations. He also takes a look into his crystal ball to offer a forward-looking perspective on how voice, avatars and in-store AI agents could define the next era of commerce.
Key Takeaways
How retailers will evolve into hybrid product-and-service brands as AI makes information and personalization easily accessible to all;Why multimodal AI — including chat, voice and in-store agents — could propel the next wave of omnichannel experiences;The role humans will continue to play in the AI future through creative direction, brand judgment and defining customer experience goals;What consumers actually want from AI: speed, summarization, better recommendations, and easier product discovery; Why the ability to do “napkin math” is critical for businesspeople of all stripes; andThe hardest thing about going from being a private to a public company.Related Links
ExploreKlaviyo’s AI-powered marketing and customer relationship toolsGet more retail industry insights fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 15 Dec 2025 - 278 - Independent Retail in a Time of Change
Independent retailers have always been nimble, but the past few years have demanded even more adaptability. In this episode of Retail Remix, host Nicole Silberstein is joined by Jen Burke, Chief Revenue Officer at wholesale marketplace Faire, who helps us dig into how independent retailers are thriving amid so much socioeconomic and technological change.
Jen shares how this powerful segment of retailers — which account for more than half of all U.S. retail sales — are shifting buying strategies, navigating economic pressure, responding to fast-moving trend cycles, and using Faire’s tools to better manage cash flow, discover products and respond to customer demand. She also reveals what Faire is building next, from improved platform capabilities to new fulfillment solutions.
Key Takeaways
How independent retailers are adjusting order volume, frequency and sourcing strategies in response to tariffs and other headwinds;What wholesale buying patterns on Faire foretell about the trends and categories that will be hot in 2026;The growing importance of reflecting the cultural zeitgeist on shelves and how to do it;Why curation will remain retailers’ superpower despite the potential of new technologies like AI; andA peek at Faire’s next big move — fulfillment services.Related Links
Explore how Faire supports independent retailers of all sizesRelated Reading: Faire Surpasses 100K Members as Indie Retailers Seek Out Value, VarietyRelated Reading: Inside the Luxury Advent Calendar Boom with DTC Brand Cheese BrothersGet more retail industry insights at Retail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 08 Dec 2025 - 277 - How Anthropologie is ‘Curating a Lifestyle’ with its Maeve Brand
Private label brands aren’t just supporting acts anymore — many are becoming stars in their own right, and Anthropologie’s Maeve label is proving the point.
In this episode of Retail Remix, host Nicole Silberstein sits down with Anu Narayanan, President of Women’s and Home at Anthropologie Group, to go inside the decision to elevate Maeve from an in-house favorite to a standalone brand with its own stores, website and social presence.
Anu shares how the decision was rooted in clear customer demand — millions of searches, TikTok engagement and a fiercely loyal fan base — as well as a bold vision for how Maeve can evolve while still staying connected to Anthropologie’s DNA. From boutique-style store design to influencer-led storytelling to curated multi-brand assortments, Maeve is charting its own path into the future.
Key Takeaways
The strategic choice to open first stores in markets like Raleigh, N.C. and Atlanta rather than major coastal cities;How Anthropologie is differentiating Maeve’s boutique store aesthetic from its core stores;Inside Maeve’s marketing engine from TikTok and the company’s first Substack to a growing community of influencer “Mavens”; Why Maeve standalone stores are multi-brand and which brands are being brought in;The role of catalogs (yes, catalogs) in modern brand storytelling and customer engagement;PLUS Anu’s top merchandising tip for any kind of store.Related Links
Explore Maeve’s latest collections and campaign storytellingRelated reading: Anthropologie Promotes Maeve to Standalone Brand, Plans Stores and Exclusive Catalog Stay ahead with more retail insights and analysis fromRetail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 01 Dec 2025 - 276 - How Google Is Redefining the Shopping Journey
Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact, more than 1 billion shopping searches happen on the platform every day, yet Google has never been the endpoint. Now, with the rise of AI, multimodal search and agentic experiences, Google is ready to once again transform how consumers discover and shop for products online.
In this episode of Retail Remix, host Nicole Silberstein sits down with Lilian Rincon, VP of Shopping Experiences at Google, to unpack the company’s latest innovations — from conversational discovery to virtual Try-on-You to new agentic features that can check stock, call local stores and even buy on your behalf.
Lilian shares how Google is approaching AI-powered shopping with a “slow, steady, and user-first” philosophy, why trust and data freshness are non-negotiables, and how Google’s massive Shopping Graph gives it a unique advantage in the evolving AI commerce landscape.
Key Takeaways:
Why Google still sees itself as an ecosystem, not a retailer — and what that says about its ambitions in the realm of shopping;A look inside Try-on-You, Google’s new personalized virtual try-on that uses a single selfie to visualize clothing on your actual body;Why conversational shopping has officially arrived — and how it is changing the way people search;How Google’s agentic features — including local store calling and automated buying — are tackling real-world shopper pain points; andThe critical role of Google’s Shopping Graph in powering trustworthy AI results.Related Links:
Explore Google’s latest AI-powered shopping featuresRelated reading: As ChatGPT Focuses on Checkout, Google Hones its Shopping ExperienceRead more about the future of retail and commerce innovation on Retail TouchPointsSubscribe and catch up on more episodes of Retail RemixMon, 24 Nov 2025 - 275 - What DoorDash Plans to Deliver Next
DoorDash has come a long way from delivering takeout. Today, it’s a platform for everything local — powering delivery, fulfillment and retail innovation across dozens of categories.
In this episode of Retail Remix, host Nicole Silberstein sits down with Fuad Hannon, DoorDash’s VP of New Verticals, to unpack how the company is executing its vision to level the local commerce playing field. From the launch of DashMart Fulfillment Services to partnerships with brands like Kroger and Party City, DoorDash is helping retailers of all stripes and sizes compete on speed, convenience and customer experience.
Key Takeaways:
How DoorDash’s mission to empower local economies has evolved beyond restaurants;How the company’s investments in autonomous delivery are setting the stage for the next generation of 24/7 commerce;What the recent acquisitions of SevenRooms and Symbiosis reveal about DoorDash’s growing reach in technology and services; The growth of DoorDash’s $1 billion+ advertising business and how the company balances merchant ROI with consumer experience; PLUS The most unusual product Faud has seen DoorDash deliver.Related Links
Explore how DoorDash is expanding into retail, fulfillment, and autonomous deliveryRelated reading: DoorDash Launches Fulfillment Services; Party City, CVS Among First to TrialRelated reading: DoorDash Launches Driverless Delivery with Waymo in Phoenix Metro AreaGet more insights on retail innovation at Retail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 17 Nov 2025 - 274 - How Visa is Preparing for the Agentic Commerce Era
As AI transforms how people discover and shop, one question looms large: how will payments evolve to keep up?
In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and Global Head of Acceptance Solutions at Visa, to explore how the rise of agentic AI — where intelligent AI agents handle everything from product discovery to checkout — is shaping the future of commerce, and with it payments.
Rob shares how Visa is preparing for this shift with its Trusted Agent Protocol, a framework designed to make AI-driven transactions secure, seamless and scalable. From managing fraud and data privacy to redefining consumer trust, this conversation dives deep into the payment infrastructure that will be required to enable this next era of ecommerce.
Key Takeaways:
How the emergence of agentic commerce will change how payments are processed and protected;Why consumer confidence will determine the pace of AI-driven transactions;What retailers should do now to prepare their websites and systems for shopping that takes place wholly on AI platforms; andHow Visa’s agentic toolkit is empowering brands to experiment with natural language-driven payment experiences.Related Links
Explore how Visa is innovating across AI and digital commerceRelated reading: Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’Get more insights on retail innovation and emerging tech on Retail TouchPointsSubscribe and catch up on all episodes of Retail RemixMon, 10 Nov 2025 - 273 - Amazon Ads’ Former Evangelist on the Future of Retail Media
Retail media — or should we say commerce media— has exploded into one of the fastest-growing opportunities in marketing. But with so many players, platforms and acronyms, where is it all headed?
In this episode of Retail Remix, host Nicole Silberstein sits down with Jeff Cohen, former Principal Evangelist at Amazon Ads and now Chief Business Development Officer at Skai, to unpack how the space has evolved and what’s coming next.
Jeff shares how he went from building one of Amazon’s first third-party ad technologies to helping brands navigate a new era of connected, data-driven commerce. He breaks down the shift from retail media to commerce media, the impact of AI-powered shopping on marketing and how brands can move beyond walled gardens to reach today’s omnichannel shoppers.
Key Takeaways:
How retail media has evolved into commerce media — and why the distinction matters;The role of agentic AI in optimizing campaigns and connecting fragmented data;What brands can learn from Amazon’s retail media dominance and Skai’s cross-channel approach;Why unified, actionable data matters more than endless metrics;Lessons on innovation, adaptation and taking smart risks from Jeff’s eclectic career.Related Links
Learn how Skai is connecting brands and retailers through data-driven mediaRelated reading: New Research Reveals Agency Execs’ True Opinions on Retail MediaExplore more insights on the future of commerce media on Retail TouchPointsCatch up on all episodes of Retail RemixMon, 03 Nov 2025 - 272 - Legendary Adman Ellis Verdi on the Art of Retail Advertising
For four decades, Ellis Verdi, Founder and President of DeVito/Verdi, has helped shape some of the most talked-about — and often controversial — campaigns in retail advertising. From launching Daffy’s with bold, conceptual creative to working with Macy’s, Kohl’s, Men’s Wearhouse and Meijer, Verdi has built a career on one philosophy: tell the truth, even if it ruffles feathers.
Retail Remix host Nicole Silberstein sits down with Ellis to discuss what’s changed (and what hasn’t) about connecting with consumers, the ongoing tension between brand and performance marketing, and why controversy isn’t always a bad thing — if it comes from an honest idea.
Ellis shares the stories behind some of his favorite campaigns, including the infamous “straightjacket” Duffy’s ad that sparked protests, and how ads for Macy’s I.N.C. brand and Meijer’s private label spinach redefined how retailers communicate value. He also weighs in on recent campaigns — like Levi’s x Beyoncé and of course, Sydney Sweeney x American Eagle — that signal a welcome return to upper-funnel brand storytelling.
Key Takeaways:
Why conceptual advertising still matters in today’s performance-driven landscape;How controversy can serve a campaign — when it’s rooted in truth; andThe importance of balancing top-of-funnel branding with down-funnel ROI.Related Links
Explore DeVito/Verdi Advertising’s creative work and legacyWatch the Macy’s I.N.C. ad featuring Heidi KlumWatch the Meijer spinach adRelated reading: The Top 10 Best-Performing Retail Ads from the First Half of 2025Catch up on all episodes of Retail RemixGet more insights from retail industry leaders on Retail TouchPointsMon, 27 Oct 2025 - 271 - AI Answer Engines and the New Rules of Ecommerce
AI is rewriting the rules of online shopping — and it’s happening faster than anyone expected.
In this episode of Retail Remix, host Nicole Silberstein chats with Travis Hess, CEO of the newly rebranded Commerce, about how conversational AI and “answer engines” like ChatGPT, Perplexity and Google’s AI Overviews are transforming how consumers discover and shop for products online.
Travis shares why these new tools represent the biggest paradigm shift since the dawn of ecommerce and explains why brands that fail to optimize for AI-driven discovery risk disappearing altogether.
Key Takeaways:
How to capture some of the projected $260 billion in sales AI is expected to drive this holiday season;Why the “customer is the new channel” in our increasingly AI-driven world;How to adapt your ecommerce strategy for contextual discoverability; andWhy a brand’s “content supply chain” matters more than ever, and how to enhance yours.Related Links
Learn more about Commerce (parent company of BigCommerce, Feedonomics and Makeswift)Related reading: AI Search is Rapidly Gaining Consumers’ TrustRelated reading: Salesforce Global Holiday Forecast — AI Will Drive $1.6 Trillion in In-Store SalesCatch up on all episodes of Retail RemixLearn more about AI evolutions in commerce on Retail TouchPointsMon, 20 Oct 2025 - 270 - Pacsun’s Formula for Relevance: Youth Culture + Co-Creation
Legacy brands from the Y2K era are back — but the smartest ones aren’t just trading on nostalgia, they’re reinventing themselves for today’s digital-native youth.
Pacsun is the poster child for this kind of strategic reinvention, and in this episode of Retail Remix the brand’s Chief Merchandising Officer, Richard Cox, unpacks how the company is doing it. From activations at music festivals and college football games to its new Youth Advisory Council, Pacsun is co-creating its future alongside the very customers it serves.
Listen in to hear:
Why Pacsun’s resurgence is about more than Y2K nostalgia;How the brand has transformed into a purpose-driven, youth-focused powerhouse;Insights from Pacsun’s first-annual Youth Survey illuminating what matters to today’s youth, with mental health and music topping the list;What co-creation looks like behind the scenes and how Pacsun pulls it off; andThe power of “anemoia” (and what it is).Related Links
Explore the latest collections and campaigns from PacsunDig into the results of Pacsun’s Youth Survey, conducted with GlobalDataRelated reading: Pacsun Takes Co-Creation to the Next Level with New Youth Advisory CouncilRelated reading: Pacsun Follows the Music with Capsule Collection and Pop-Up at NYC’s Governors BallLearn about Gen Z and Gen Alpha’s shopping behaviors and how to connect on Retail TouchPointsCatch up on all episodes of Retail RemixMon, 06 Oct 2025 - 269 - Redesigning with Reverence: Inside the New MoMA Design Store Experience
Gift shops are more than a post-museum pit stop — they can be retail destinations in their own right.
In this episode of Retail Remix, host Nicole Silberstein sits down with Jesse Goldstine, Chief Retail Officer at the Museum of Modern Art (MoMA), to discuss the recent redesign of the MoMA Design Storein SoHo and the unique nuances of museum-affiliated retail.
Jesse shares how the iconic museum is connecting culture with commerce in its retail experiences through storytelling, product curation and immersive design.
What makes museum-affiliated retail different from traditional retail;Why storytelling and product curation are essential elements of the new MoMA Design Store in SoHo;Why reducing SKU counts was essential to creating a store “worthy of” the products it sells; andInsights into MoMA’s global retail strategy, from its stores in Japan to licensing collaborations with brands like LEGO and Vans.
🎨 Key Takeaways:
Explore the latest collections and collaborations from the MoMA Design StoreLearn more about the Museum of Modern Art’s exhibitions and mission Read more from Retail TouchPointsCatch up on all episodes of Retail Remix
Related LinksMon, 29 Sep 2025 - 268 - What Leaders Can Learn from Dick’s, Target & the Athleisure Boom
Sports retail is moving fast — and sometimes sideways. This week, Shop Eat Surf Outdoor Editor in Chief Tiffany Montgomery and long-time industry analyst Matt Powell join Retail Remix for a candid discussion about what’s really happening with the biggest names in sports and activewear — and what retailers can learn from both their wins and missteps.
Listen in to hear:
Why Dick’s Sporting Goods’ acquisition of Foot Locker is both a bargain and a big bet on Nike’s turnaround;The operational edge that’s helped Dick’s pull away from competitors;Nike’s strategic missteps and why recovery will take longer than Wall Street hopes (but is in the cards); Why lagging in grocery and losing its sense of fun have been just as harmful to Target as its recent DEI reversal;Lessons from Vuori’s cross-category and cross-gender success — and what legacy players like Lululemon can learn; andWhy executives shouldn’t be lulled into a false sense of security following relatively rosy Q2 earnings.From footwear giants to big-box chains, this episode pulls no punches in looking at the forces reshaping retail.
RELATED LINKS:
Learn more about the strategy and advisory work of Matt Powell at BCE ConsultingExplore more coverage of the active outdoor industry from Shop Eat Surf OutdoorRelated reading:Dick’s Sporting Goods to Acquire Foot Locker in $2.5 Billion DealRelated reading:The Evolution of Journeys Under New President Andy GrayRead more from Retail TouchPointsCatch up on all episodes of Retail RemixMon, 22 Sep 2025 - 267 - How PayMore Is Flipping the Script on Used Electronics
Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative?
In this episode of Retail Remix, Nicole Silberstein chats with Steven Proust and Eric Helgason, Co-founders of PayMore, a brick-and-mortar resale franchise that’s changing the way we buy, sell and trade electronics. Since launching in 2011, they’ve grown their business to 100 locations — and counting — by leaning into a resale model that’s community-focused and planet-friendly.
Steven and Eric share:
Why today’s consumer is more open to buying used devices — and what’s driving that shift;How PayMore ensures customer trust through modern stores, smart pricing and rigorous data privacy;Why they chose franchising as their growth engine and how it supports their community-driven ethos;The challenges of scaling a brick-and-mortar resale model — and the tech they’ve developed to power it; andHow they’re staying ahead of the curve as new devices (and resale trends) keep evolving.This isn’t just resale — it’s retail innovation in action. For executives navigating the next era of store experience, PayMore is one to watch.
RELATED LINKS:
Explore the PayMore model and find a location near youRelated reading: PayMore Opens 19 North American Locations in Q2, Moving Closer to 150-Store GoalRead all about the evolution of resale on Retail TouchPointsCatch up on all episodes of Retail RemixMon, 15 Sep 2025 - 266 - Deep Dive: How to Tackle Return Fraud Without Losing Customers
This episode is brought to you by Appriss Retail
Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.
In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail— guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.
Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:
Why the scale of returns fraud is rising—and how it’s evolving;The growing tension between consumer expectations and loss prevention efforts;How retailers can adjust return policies without alienating loyal shoppers;Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report;Real-world success stories from retailers tackling this issue head-on.If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.
RELATED LINKS:
Explore the latest ORC report from Appriss RetailLearn more about Appriss RetailRead more from Retail TouchPointsCatch up on all episodes of Retail Remix
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Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.
Thu, 11 Sep 2025 - 265 - The Experience Equation: What Retailers Need to Get Right
In an age of instant delivery, why are so many consumers still making the trip to the store?
In this episode of Retail Remix, host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm MG2, to explore why the in-store experience is still such a powerful tool for connection and conversion.
Melissa shares how she helps clients turn physical retail spaces into strategic assets and digs into new MG2 research that explores the motivations and behaviors of Gen Z — spoiler: they’re showing up to stores with purpose.What you’ll learn:
Why grouping all Gen Zers together as one cohort is a myth (there’s are big differences between the older and younger ends of the spectrum);Why inter-departmental communication and modularity in store design are crucial to omnichannel execution;Why co-creation is a must, especially as Gen Z cedes territory to Gen Alpha;Why, even when consumers don’t follow through with higher ideals like sustainability in their purchasing, those values are an opportunity for brands; andExamples of stellar store experiences from Coach, Lego and Nordstrom.RELATED LINKS:
Learn more about MG2Related reading: Williamsburg’s the Spot for Third NYC-Area Nordstrom ‘Local’ StoreRelated reading: LEGO’s New NYC Flagship Inspires Customer Creativity, Brick by BrickExplore more insights from Retail TouchPointsCatch up on all episodes of Retail RemixMon, 08 Sep 2025 - 264 - Inside ThredUp’s Surge: What’s Fueling Resale’s Rise
Resale has officially moved from the margins to the mainstream. As economic pressures push consumers to seek value and sustainability gains steam, resale marketplaces like ThredUp are poised for massive growth.
In this episode of Retail Remix, host Nicole Silberstein sits down with Alon Rotem, Chief Strategy Officer at ThredUp, to discuss the company’s impressive recent growth and what it says about the broader retail landscape. They dive into:
Why economic headwinds like tariffs and the removal of de minimis have been tailwinds for resale;How ThredUp has finally been able to achieve profitability in the U.S. and what it plans to do with that capital;Why AI advancements are poised to "disproportionately benefit” secondhand retail;Details of the company’s forthcoming peer-to-peer offering;PLUS what everyone gets wrong about lawyers.Whether you’re a retail exec or a resale-curious consumer, this episode breaks down why the resale model is no longer a trend — it’s the future.
Check out what ThredUp is up toRelated reading: ThredUp Makes Resale Technology Free for All, Plans New Peer-to-Peer OfferingRelated reading: Tariffs, AI, Social Trends Create ‘Powerful New Pathways’ for ResaleRelated reading: ThredUp Nixes Rewards Points as Struggle to ‘Improve Unit Economics’ ContinuesExplore more episodes of Retail Remix
RELATED LINKSMon, 18 Aug 2025 - 263 - How Primark Is Rewriting the Rules of Value Fashion in the U.S.
If you’ve shopped in Europe, chances are you’ve been to Primark — and if you haven’t, you’ve probably heard someone rave about it. But in the U.S., the value fashion giant is still writing its origin story.
How Primark balances its centralized inventory model with regional flexibility;What makes the brand’s no-ecommerce, no-discounting approach work;Why initiatives like repair workshops and sustainable sourcing are priorities — even at a $12 price point; andWhat to expect from the upcoming NYC flagship (Kevin promises it’s going to be “unlike anything else”).
This week, Nicole sits down with Kevin Tulip, President of Primark U.S., to talk about the brand’s expansion across the states, what makes its business model so unique, and how the company is adapting to American consumers — without abandoning its global blueprint. Listen in to learn:RELATED LINKS
Explore Primark’s latest store openingsRelated reading: Primark Pens Contract for Penn District NYC FlagshipRelated reading: Primark Aims to Extend Clothing’s Lifecycle by Bringing Repair Workshops to the U.S.Related reading: Inside Primark’s Mecca for All Things Disney and MarvelCatch up on all episodes of Retail RemixMon, 11 Aug 2025 - 262 - What $24 Billion in Prime Day Spending Tells Us About H2
Prime Day gave us more than just deals — it delivered critical clues about what consumers want now, and what they’ll expect this holiday season.
In this episode of Retail Remix, Vivek Pandya, Director at Adobe Digital Insights, joins host Nicole Silberstein to unpack the numbers behind this year’s record-breaking Prime Day performance — and what they signal about consumer behavior heading into the back half of the year.
How essential goods drove surprise growth during Prime Day and whether those same patterns will repeat during the back-to-school and holiday periods;Why affiliate traffic is outperforming paid search;What the data says about shopper price sensitivity and demand headed into holiday; andThe ways in which generative AI is already impacting how — and where — consumers shop.
You’ll Learn:RELATED LINKS
Check out Adobe’s latest retail insightsRelated Reading: Prime Day Again Breaks Sales Records — and Offers Insight into Current Consumer MindsetExplore more consumer behavior coverage from Retail TouchPointsCatch up on all episodes of Retail RemixMon, 04 Aug 2025 - 261 - What U.S. SMBs Can Learn from Alibaba.com’s Playbook
Alibaba may be known for its massive scale — but at the heart of its U.S. strategy is something much more focused: empowering small businesses.
In this episode of Retail Remix, host Nicole Silberstein sits down with Justin Liu, U.S. Country Manager at Alibaba.com, to explore how the global B2B marketplace is helping American entrepreneurs source more efficiently, build more resilient supply chains and take advantage of cross-border opportunities.With experience at Amazon, Meituan and streetwear marketplace Poizon, Justin brings a global lens to today’s most pressing retail topics — from digital discovery to de-risking the sourcing process. Together, they discuss:
How global supply chain disruption has changed brands’ sourcing timelines and strategies;How Alibaba is evolving to better serve U.S. small businesses;The company’s strategy for simplifying product discovery and vendor relationships; andThe role of trust, transparency and tech in the future of B2B ecommerce.RELATED LINKS
Explore Alibaba.com’s offerings for U.S. small businessesTry out Alibaba’s new AI-powered sourcing platform Accio.com Read more about the Alibaba-Wix partnership on Retail TouchPointsLearn about Alibaba’s efforts to support SMBs, including Olympic athletesListen to more episodes of Retail RemixMon, 28 Jul 2025 - 260 - True Religion’s Secret to Winning Over Gen Z
True Religion is back — and it’s not just about nostalgia. In this episode of Retail Remix, host Nicole Silberstein sits down with Tina Blake, Creative Director at True Religion to explore the brand’s impressive comeback with Gen Z.
Tina shares her approach to evolving True Religion’s design language, building a bolder women’s assortment and leveraging partnerships — from celebrities like Megan Thee Stallion to Latinx brands like Bella Doña — to create moments that resonate with young consumers.
They also discuss:
How True Religion blends street-level style insights with its heritage brand image;How trend data and cultural cues guide True Religion’s product and creative strategies;The brand’s rapid growth in women’s and its plans to expand the category even further; andWhy authenticity is key to celebrity and cultural collaborations.RELATED LINKS
Explore True Religion’s latest drops and digital experienceRead more about brand reinvention on Retail TouchPointsListen to more episodes of Retail RemixMon, 21 Jul 2025 - 259 - From Red Carpet to Cart: Crafting Digital Experiences that Convert
For Patrick Ta Beauty, the key to growth isn’t just great marketing — it’s an experience that educates, inspires and converts.
In this episode of Retail Remix, host Nicole Silberstein chats with Heidi Lim, VP of Ecommerce at Patrick Ta Beauty. With experience leading digital growth at brands like ThirdLove, Estée Lauder and Fashion Nova, Heidi shares how she’s now helping Patrick Ta Beauty stand out in the crowded, trend-driven beauty market. From breaking through the noise on TikTok to building smarter marketing flows, she reveals what it really takes to scale a prestige beauty brand today.
Together, they discuss:
How the brand turns product education into a powerful driver of conversion and trust;Why a diversified channel mix — DTC, Sephora, TikTok Shop — is key to building both reach and resilience;What makes creator partnerships work — and how to keep them aligned with your brand story;How the team achieved 8X year-over-year growth during BFCM by doubling down on retention;PLUS the beauty trend you’ll be hearing about all summer.RELATED LINKS
Explore Patrick Ta Beauty’s latest products and digital experiencesRead more about ecommerce innovation at Retail TouchPointsCheck out past episodes of Retail RemixMon, 14 Jul 2025 - 258 - The Trust Deficit: Brand Transparency and the New Rules of Retail
In today’s market, trust isn’t just a differentiator — it’s a requirement. But proving your brand lives up to its claims? That’s where things get complicated.
In this episode of Retail Remix, host Nicole Silberstein sits down with Kimberly Shenk, Co-founder and CEO of Novi Connect, to explore how consumer trust is evolving. Drawing from her unique background as a U.S. Air Force data scientist, Kimberly shares how Novi is helping brands and retailers like Amazon, Target, Sephora and Ulta back up products’ health, safety and sustainability claims with real data — and why it matters more now than ever. Together, they discuss:
Why traditional brand trust is no longer enough — and what’s replacing it;What consumers today actually care about when it comes to ESG — and how to communicate it;The measurable impact of verified product claims on discovery, conversion and loyalty; andHow AI and large-language models are reshaping online merchandising in the digital age.RELATED LINKS
Learn more about Novi Connect’s work with retailersCheck out the NYU Stern Sustainable Market Share IndexRead more about shifting trust dynamics in the article from McKinsey: Consumers care about sustainability—and back it up with their walletsExplore trends in values-based commerce from Retail TouchPointsCheck out past episodes of Retail RemixMon, 30 Jun 2025 - 257 - From Family Roots to Future Growth: Inside Bealls’ Century-Long Retail Journey
Surviving 100 years in retail is rare — thriving for 110 is something else entirely.
In this episode of Retail Remix, host Nicole Silberstein speaks with Tianne Doyle, President of off-price retail chain Bealls, which is celebrating its 110th anniversary this year. With over 30 years at the company, Tianne shares what has given Bealls such enduring appeal, how it continues to evolve in a rapidly changing market and why its people-first culture might be its most powerful asset. Together, they explore:
How a commitment to financial discipline and customer connection has fueled Bealls’ longevity;The company’s pioneering new ambassador program, which puts loyalty members from across the country in the spotlight;The role of culture, leadership and loyalty in building a purpose-driven retail organization; andBealls’ growth plans for the next decade — including new formats, store expansion and digital strategy.RELATED LINKS
Discover how Bealls brings value and brand-name style togetherSee pictures of Bealls’ localized store design in Roswell, N.M.Dig deeper into Bealls’ history and secrets to success in this recent RTP feature storyExplore the latest retail success stories from Retail TouchPointsCheck out past episodes of Retail RemixMon, 23 Jun 2025 - 256 - Lessons from the World’s Top Brands
What does it take to become a household name — and why does it matter?
In this episode of Retail Remix, host Nicole Silberstein is joined by James May and Barry Thomas from global data and analytics firm Kantar to unpack the findings from the 20th annual BrandZ Report, which ranks the top 100 most valuable global brands.
They dive into the forces shaping brand value today, why retail brands are on the rise and what lessons others can learn from this year’s leaders. Together, they explore:
Why brand is a company’s most valuable asset and the common traits of the world’s most valuable brands;Whether the era of U.S. economic exceptionalism is nearing an end;Why disruption is such a powerful brand-builder, as evidenced by brands like Amazon and ChatGPT; andHow retailers can follow the playbook of brands like Walmart and Costco to build stronger, more meaningful connections with consumers.RELATED LINKS
Explore key takeaways from Kantar’s 2025 BrandZ Report Check out the full 2025 BrandZ ReportLearn more about KantarExplore the latest marketing insights from Retail TouchPointsCheck out past episodes of Retail RemixMon, 16 Jun 2025 - 255 - Scaling Internationally: Strategies for the Tariff Era
This episode is brought to you by BIgCommerce
With tariffs dominating headlines and reshaping global retail strategy, brands are navigating one of the most complex trade landscapes in recent memory.
In this episode of Retail Remix, host Nicole Silberstein is joined by Rathna Sharad, CEO and Founder of cross-border logistics platform FlavorCloud. With a background spanning Microsoft, UPS, and three decades of global trade experience, Rathna offers expert guidance on navigating tariffs, streamlining international operations, and building supply chain resilience.
Together, they explore:
The biggest friction points brands face when scaling internationally — and how to solve them;Key markets and categories showing rapid growth in global ecommerce;Lesser known implications of the de minimis rule change and what it means for U.S. merchants; andWhy now is the time to double down on international expansion, not pull back.RELATED LINKS
Read the FlavorCloud 2025 State of Cross-Border reportSee how FlavorCloud is helping brands go globalExplore the latest retail supply chain insights from Retail TouchPointsCheck out past episodes of Retail Remix———
Tired of rigid ecommerce platforms and hidden fees? BigCommerce gives you the flexibility to build and scale your store your way — with no extra fees for using the tools you love. Whether B2C or B2B, BigCommerce powers ecommerce that works for you. Learn more at bigcommerce.com/retailremix
Mon, 09 Jun 2025 - 254 - How DSW Is Navigating a New Era of Engagement
As the retail marketing playbook continues to evolve, staying relevant takes more than just keeping up — it means rethinking how and where you engage your audience.
In this episode of Retail Remix, host Nicole Silberstein sits down with Sarah Crockett, Global Chief Marketing Officer at DSW, to talk shop. With experience leading marketing at brands like Vans, REI and Backcountry, Sarah brings a wide-angle lens to what’s working — and what’s changing — in the world of retail marketing. Together, they unpack:
How DSW is navigating the latest shifts in consumer expectations and retail strategy;The challenges of marketing during unpredictable economic periods;How to keep pace with rapid technological evolutions across search and social; andHer secret weapon for staying on top of social trends.RELATED LINKS
Get a closer look at DSW’s brand in action.Explore the latest marketing insights from Retail TouchPointsCheck out past episodes of Retail RemixMon, 02 Jun 2025 - 253 - Tariffs, Bankruptcies and What Comes Next in Retail
The retail industry has already packed a decade’s worth of disruption into just the first few months of 2025. From bankruptcies and tariffs to shifting consumer behaviors and market volatility, staying ahead of the curve is more challenging — and more critical — than ever.
So in this episode of Retail Remix, your new host Nicole Silberstein sits down with Melissa Minkow, Retail Strategist at CI&T, to help retailers make sense of it all. Together, they unpack:
The biggest headlines and shake-ups shaping the retail landscape in 2025 so far;How brands are adapting to continued economic uncertainty and evolving consumer habits;Which emerging opportunities retailers should be prioritizing right now; andThe importance of taking a strategic pause to reassess the path forward.RELATED LINKS
Learn more about CI&TExplore the latest retail insights from Retail TouchPointsCheck out past episodes of Retail RemixTue, 27 May 2025 - 252 - Why Creators are Creating a New World of Commerce
More than 50% of brands plan to increase budget spend on creators in 2025. While brand execs across categories agree that creators help boost awareness and product consideration, their tactical goals and priorities vary.
During this episode of Retail Remix, Rodney Mason of LTK and Frank Dudley of Northwestern University dig into their latest research report focused on how brands are tapping creators to:
Develop long-term, mutually beneficial partnerships that meet specific goals and objectives;Build their content arsenals for omnichannel engagement;Level up their retail media strategies; andExperimenting with new and emerging channels like Connected TV (CTV) advertising.RELATED LINKS
Learn more about LTKDownload a copy of the Annual Creator Marketing StudyWatch the CMO’s Creator Guide webinar on-demandSign up for the Influencer Marketing Strategy Course.Mon, 13 Jan 2025 - 251 - What Makes Thrive Market’s Marketing Team Thrive?
Amina Pasha has been in the CPG space for more than 20 years. While a good portion of that time was with P&G, her career went into new, exciting territory when she joined The Honest Company, a challenger brand that, from the beginning, doubled down on its mission and values.
She has spent the last five years applying her learnings with the brand at Thrive Market, which is a values-based, challenger brand in its own right. Now, with the brand reaching its 10th birthday, Amina has some lessons to share. Listen to this episode of Retail Remix to get her thoughts on:
The evolution of values-based brands and the influence marketing has on driving brand differentiation; How she balances brand and performance marketing to accomplish organizational goals; Ways to adapt and tailor marketing focal points based on persona behaviors and lifestyles; and What’s top-of-mind for Thrive Market for the next five years.RELATED LINKS
Learn more about Thrive MarketConnect with Amina on LinkedInMon, 06 Jan 2025 - 250 - How M&M’S Sweetened the Digital Experience with Composable Commerce
Mars, Inc. has embarked on a digital transformation that encompasses ecommerce experience and in-store activation. Throughout this journey, which began with the M&M’S brand, the company has successfully embraced experience innovation that has composable technology and agile processes at the center of it all.
During this episode of Retail Remix, Kyle Barz of Mars, Inc., shares how he helped drive this new era for the business alongside Casper Rasmussen and the Valtech team. Together they break down:
What inspired Mars to begin its transformation journey, and the challenges that Kyle and his team had to tackle early on to ensure success; How composable technology accelerates innovation and empowers teams to better spot and respond to new business opportunities; and The end-to-end transformation process for M&M’S, including the lessons that will be applied for other brands.RELATED LINKS
See the original case studyLearn more about ValtechLearn more about MarsConnect with Casper and Kyle on LinkedInMon, 23 Dec 2024 - 249 - Why CarMax Has Revved Up AI Innovation
You may think shopping online for a car (especially a used car) is overwhelming, even frustrating. But Jim Lyski is trying to change that.
As EVP and Chief Growth & Strategy Officer for CarMax, Jim has helped drive the company’s AI efforts, which span various touch points and all stages of the buying journey. Listen to get details into how CarMax is:
Evolving its value proposition to align with the new needs and expectations of consumers; Investing in chat agents that provide proactive and reactive support to shoppers;Creating opportunities for virtual, high-touch discovery and customization; and Embedding personalization into the entire journey.RELATED LINKS
Learn more about CarMaxSee CarMax coverage on Retail TouchPointsDownload the ultimate guide to Gen AIMon, 16 Dec 2024 - 248 - How Two TV Execs Are Shaping Social Commerce
Livestreaming was said to completely transform retail as we knew it. A commerce staple in Asia, experts claimed it was only a matter of time before it took the west by storm.
Although the hype cycle has slowed, companies like Orca are working to turn livestreaming and social commerce into highly effective and scalable sales channels. During this week’s Retail Remix, Orca co-founders Max Benator and Lauren Stevens share:
How their TV roots inspired the mission and vision for Orca;Details on the Orca business model and how the company supports both brands and creators; Why brands like e.l.f. Beauty, Samsung and Zappos are working with Orca to level up their social commerce strategies; andHow they are thinking about the evolution of AI and its role in content creation.RELATED LINKS
Learn more about OrcaGet the scoop on Orca’s SoCom eventRead the latest content on all things social commerceMon, 09 Dec 2024 - 247 - What Keeps Retail Leaders Up at Night?
Over the past year, retail executives have had to navigate many forces: the rise of disruptive tech like generative AI, ever-changing consumer spending patterns and economic volatility.
How did these and other issues drive C-level decision-making? And at the end of the day, what really kept retail leaders up at night? To find out how all this impacted retail leader's strategies this year, we went straight to the source at three top brands. Listen to hear executives from BaubleBar, Boisson and Sloomoo Institute discuss:
How to balance strategic vision and tactical execution;Challenges with growing and scaling a business; Tips for fostering a culture of innovation; andHow to maintain your brand’s position as a category leader or disruptor.RELATED LINKS
Learn more about Boisson’s journeyGet more details on BaubleBar’s expansion strategyExplore Sloomoo Institute’s newest location in LAMon, 02 Dec 2024 - 246 - What Makes Anthropologie Stores So Special?
Anthropologie has developed a truly distinct in-store experience; one that evokes emotional attachment and inspires discovery. How does the brand achieve this as it grows across formats, markets and even into digital channels?
During this episode of Retail Remix, Mindy Massey, Global Executive Director of Retail for Anthropologie, shares how her growth and evolution within the company has helped her shape the brand’s store design and experiential approach. She shares:
How the Anthropologie physical environment has had to evolve with the brand’s growth into different markets; Why cross-category curation is key to driving in-store engagement and delight; How the team balances digital connectivity and savviness with the entertainment value of physical stores; How her team collaborates with marketing on shaping pop-up environments; and Ways to use data across store formats and territories to refine and optimize store investments.RELATED LINKS
Follow Mindy on LinkedInSee Retail TouchPoints’latest coverage on AnthropologieMon, 25 Nov 2024 - 245 - What the FTC’s Fake Reviews Ban Means for Your UGC Strategy
User-generated content (UGC) has become central to brands’ marketing and customer experience strategies over the past decade. But as social channels and trends have evolved, so too have brands’ methods for collecting, amplifying and monetizing their UGC.
In August 2024, the FTC issued a formal ban on fake reviews and testimonials — an effort designed to prevent businesses from purchasing and “growth hacking” inaccurate, malicious or misleading content. During this episode of Retail Remix, Bazaarvoice CMO Zarina Stanford digs into:
Why new policies were needed as the social media landscape evolved and expanded; How some businesses monetized, even weaponized, UGC for their own gain, and what the new ruling means for this gray area of the web; What brands can do to comply with new guidelines, and how they need to adapt their UGC strategies moving forward; andThe unknown ways brands could be misleading consumers with UGC, and what they can do to course correct.RELATED LINKS
Learn more about BazaarvoiceDownload the company’s latest Channel Mix StudyGet more details from Bazaarvoice’s authenticity researchRead the article outlining the new ban on fake reviews and testimonials See all the latest coverage on FTC cases and rulingsConnect with Zarina on LinkedInMon, 18 Nov 2024 - 244 - Can Brands Compete Through the Payment Experience?
The payment experience has always been considered a “necessary evil” for ecommerce sites. There’s information merchants need to accept, validate and fulfill online orders.
But now, technology is turning the payment experience into an opportunity for differentiation. During this week’s Retail Remix, two executives embedded in this exciting new world of payment share their thoughts on:
What consumers actuallyexpect from the checkout phase of the online shopping journey; How the rise of mobile wallets, accelerated checkout tools and BNPL has set new standards for success; How merchants can best align their current ecommerce experiences with consumer needs to identify key ways to improve; and Why tech players across the ecommerce ecosystem, including BigCommerce and PayPal, are coming together to drive innovation in payments.RELATED LINKS
Learn more about BigCommerce conversion solutionsLearn more about PayPal’s retail offeringsGet details on how BigCommerce is helping merchants offer FastLane by PayPal on their sitesDownload Retail TouchPoints’deep-dive report on the payment experienceMon, 11 Nov 2024 - 243 - The Woman Behind the ECOfashion Movement
Marci Zaroff coined the term “ECOfashion” in 1995 and has spent decades driving meaningful conversations and tangible change in the fashion industry. Nearly three decades later, she is reflecting on the market’s evolution and the work that still needs to be done.
During this episode of Retail Remix, Marci shares:
Her vision for “ECOfashion” and how she believed it would influence the way all players in fashion and retail collaborate; How evolving consumer behaviors, including their love for resale and more ethical brands, is driving urgency among the C-suite; The making and growth of ECOfashion Corp, and how she’s won the support of Nigel Barker, Hilary Swank and other industry superstars; and New innovations in sustainable fashion, sparked by collaborations with Universal Music Group and other adjacent organizations.RELATED LINKS
Learn more about ECOfashion CorpConnect with Marci on LinkedInRead Retail TouchPoints'latest content on sustainabilityMon, 04 Nov 2024 - 242 - How to Get on Shoppers’ ‘Nice Lists’ This Holiday Season
Brandon Rael has decades of retail industry experience. As a member of RetailWire’s BrainTrust, a Rethink Retail Top Industry Influencer, and part of Kynryl’s consulting team, his daily focus is keeping pace with the new trends driving the retail industry forward.
So who would be a better person than Brandon to dig into holiday trends and predictions? During this episode of Retail Remix, he shares:
The critical role that social commerce will play in driving product awareness and conversions;
How retailers can optimize their marketing and promotions strategies to maximize revenue; and
Why personalization and curation are both critical for standing out and setting a foundation for loyalty.RELATED LINKS
Connect with Brandon on LinkedInRead this article featuring Brandon’s holiday predictionsLearn more about KyndrylCheck out other industry experts’ holiday predictionsMon, 28 Oct 2024 - 241 - How VICI Shaped the Future of the ‘Instagram Brand’
VICI was founded in 2012, when women were looking for trendy, high-quality fashions on a relatively new platform called Instagram, but were extra wary of their spending. With consumers now in a very similar headspace, it is an optimal time for Co-founder and Chief Merchandising and Marketing Officer Aimee Dudum Colorado to reflect on how the business has evolved.
During this episode, Aimee chats with host Alicia Esposito about:
How the mission and values of VICI have evolved since the company’s inception, if at all;How VICI helped shape the “Instagram Brand” model; The distinct role that influencers and creators play in driving marketing and new product creation; andHow the “meme-ification” of marketing is making standing out harder for brands.
Learn more about VICISee Retail TouchPoints’ latest coverage on all things social commerce
RELATED LINKSMon, 21 Oct 2024 - 240 - How Community Involvement Influences Commerce
To identify new collaborative opportunities, retailers should focus on their distinct business values and how they translate into serving specific customers and communities. That is how Dollar General was able to turn its commitment to supporting households into a successful multi-year partnership with Bayer.
For this special episode of Retail Remix, Allen Warch, VP of Food & Fresh Merchandising at Dollar General, gets behind the mic with Jenny Maloney, Global-Americas Strategic Accounts Manager at Bayer, to discuss:
How both companies serve local communities by providing access to fresh fruit and vegetables;Why the commitment to feeding communities inspired a new partnership surrounding National School Lunch Week; andThe lessons both companies learned in 2023 and how they’ve applied them to their 2024 partnership.RELATED LINKS
See details on the 2023 partnership between Dollar General and BayerLearn more about Dollar General’s commitment to offering fresh produce in storesDownload Dollar General’s “Serving Others” report to see how the retailer is serving local communitiesMon, 14 Oct 2024 - 239 - Retail Storytelling Isn’t Just for Kids
If you want to create store experiences that are not only engaging, but truly immersive, storytelling should be your central design strategy.
American Girl is one brand that has taken storytelling to the next level, creating realms where imaginations flourish and brand narratives are celebrated. For this episode of Retail Remix, we’re replaying a session from the Retail Innovation Conference & Expo, where Kristina Duncan, Creative Executive at American Girl, and Ted Galperin, Partner & Director of Retail Design at creative studio Mythology, shared how executives can:
Explore, imagine or reimagine their brand story; Harness what’s happening in pop culture to deliver a highly relevant and curated retail environment; and Identify the right partners to bring their physical storytelling to life.RELATED LINKS
Learn more about American GirlLearn more about MythologyGet more insights on how to design spaces for kidsSubscribe to Design:Retail for more retail design trends and insightsMon, 07 Oct 2024 - 238 - How Sur La Table Turns Customer Insight into Innovation
Rachel Frederick oversees various aspects of Sur La Table’s digital business, from digital marketing to the brand’s direct-to-consumer ecommerce site, fraud prevention and even fulfillment offerings.
To ensure Sur La Table creates experiences that meet and exceed customer expectations, Rachel and her team rely heavily on customer data. During this episode of Retail Remix, Rachel discusses how audience insights have helped the brand:
Adopt new fulfillment offerings and experiences, such as Amazon Today; Understand Sur La Table’s key differentiators to strike the perfect balance between high-quality service and convenience; and Embrace a more collaborative, multi-disciplinary culture within the organization.RELATED LINKS
Learn more about Sur la TableConnect with Rachel Frederick on LinkedInMon, 30 Sep 2024 - 237 - How Do You Make Instant Commerce Happen?
Merchants of all sizes and across categories have heard the call: to survive in an era of heightened expectations, they must empower consumers to buy anytime, anywhere and in any way they want. And oh yeah, they have to get those products to customers’ doorsteps faster.
Companies like Feedonomics are making it a reality by ensuring product data is accurate, compelling and integrated across all platforms, from marketplaces to social apps. During this episode of Retail Remix, Alicia Esposito sits down with Sharon Gee, SVP of Sales and Partnerships at Feedonomics, to discuss:
The evolution of omnichannel and how new platforms like TikTok Shop are making the landscape more complex; The challenges brands are facing as they try to keep pace with the proliferation of new commerce experiences, and why data is central to success; and What instant commerce really is and how Feedonomics is powering it by partnering with Amazon Today.RELATED LINKS
Learn more about FeedonomicsRead about Feedonomics’ partnership with Amazon Today Get more details on Instant CommerceSee more coverage featuring Feedonomics and BigCommerceMon, 23 Sep 2024 - 236 - Inside Bionic Retail
For his latest book, Gary Hawkins wanted to explore the gap between technology's rapid evolution and retailers' slow adoption of it. With Bionic Retail: How to Thrive in an Exponential World, he identifies what's holding retailers back, and how they can adapt their systems, processes and cultures to embrace innovation.
During this Retail ThinkTank Ideation Session, Hawkins explores what's happening in retail today...and what's possible in the future, from in-store retail media to wearable commerce. Listen to get a peek into the conversation, and click the link below to watch the full episode.
Click hereto watch the Retail ThinkTank Ideation SessionWed, 18 Sep 2024 - 235 - What’s New in the World of Beauty and Wellness?
The beauty and wellness industries are brimming with new trends and growth opportunities. Yuriy Boykiv and his team at Front Row are focused on helping brands in these dynamic markets adapt, innovate and drive growth.
During this episode of Retail Remix, Yuriy outlines:
How the growth of marketplaces has created new challenges for smaller brands; Why social commerce may reach a tipping point, especially for beauty and skincare brands; Ways brands can harness trend and behavioral data to figure out their next move; and
The key traits of a successful, high-growth brand.Ramping up your holiday plans?Register for the Retail Strategy & Planning seriesto get tactical tips and best practices to drive your Q4 and holiday season success.
RELATED LINKS
Learn more about Front RowConnect with Yuriy Boykiv on LinkedInMon, 16 Sep 2024 - 234 - Elevating the Bodega Experience
Bodegas are a fixture in local communities and large cities alike. Rachel Krupa has her own fond memories of local corner stores, which is why she’s leveraging her deep CPG experience to reimagine and elevate the experience.
During this episode of Retail Remix, Rachel provides insight into why she founded The Goods Mart, and how she has:
Created a distinct space for “good for you” brands to enter physical retail; Embraced local events and community activations to drive foot traffic and engagement; Designed a “test-and-learn" model that drives collaboration with CPG brand partners; and Identified new opportunities for brands to differentiate and grow through retail.Ramping up your holiday plans? Register for the Retail Strategy & Planning series to get tactical tips and best practices to drive your Q4 and holiday season success.
RELATED LINKS
Learn more about The Goods MartConnect with Rachel Krupa on LinkedInMon, 09 Sep 2024 - 233 - Why Walgreens is Embracing the Shoppable TV Era
The streaming era isn’t just giving households one-click access to a seemingly endless supply of content; it’s enabling brands and retailers to deliver relevant and impactful advertising to target consumers, making media moments shoppable.
Walgreens Advertising Group is capitalizing on this opportunity by testing new connected TV (CTV) advertising offerings through Roku. For this week’s Retail Remix episode, we’re replaying a session from the Retail Innovation Conference & Expo featuring Caitlin McKnight of Roku and Katie Vogt of Walgreens, who shared:
The most important steps for retailers to test and learn TV-driven sales;How to use retail media networks (RMNs) to enhance TV campaigns; andBest practices for calls-to-action and products to promote.Want to dig deeper into what’s new and what’s next in retail?Subscribeto the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.
RELATED LINKS
Learn more about Roku AdvertisingLearn more about Walgreens Advertising GroupSee Retail TouchPoints’coverage of this sessionMon, 02 Sep 2024 - 232 - Good for Consumers, Good for the Earth: How Nestlé Purina PetCare Embraces Sustainability
Consumers want to make more thoughtful decisions about what and how they buy. They don’t want to just minimize their environmental impact, though. They also want to purchase high-quality goods that are good for them and the individuals they love. Yes, that even includes their pets.
During this episode of Retail Remix, we explore Nestlé Purina PetCare’s vision and launch of Purina ONE DualNature. Gabriella Herrera joins a dynamic conversation with Andrew Hovells, who’s with the brand’s key agency partner, Live & Breathe, to discuss:
How sustainability is influencing purchase behaviors across categories;The distinct nuances of pet parents and what they really look for in brand marketing and product development;How Nestlé Purina PetCare effectively balances the scientific and emotional aspects of communicating the value of high-quality, sustainable products; and Lessons from the initial launch, and how the brand plans to evolve its omnichannel engagement approach moving forward.Want to dig deeper into what’s new and what’s next in retail?Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.
RELATED LINKS
Learn more about Live & BreatheExplore the Nestlé Purina PetCare portfolioConnect withGabriella andAndrew on LinkedIn
Mon, 26 Aug 2024 - 231 - Dang, That’s a Beautiful Store
Have you ever walked into such a beautiful store, you couldn’t mutter another word other than, “dang”? Well, that was Nicki Gitlin’s inspiration when the time came to name her design and architecture business.
With years of hands-on experience, including a stint at Theory when she designed stores worldwide, she focuses on “intersecting architecture and interaction with daily life,” including the unique attributes of a space. During this week’s Retail Remix, Nicki shares:
What she believes makes a “dang”-worthy space;How her experience at Theory helped her identify her unique approach to designing store spaces; Ways to tap into the distinct features of a space, from lighting to materials, to create a space that shines; and Lessons from working with some of the industry’s most buzzy brands, from Kith to Billionaire Boys Club.Want to dig deeper into what’s new and what’s next in retail? Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.
RELATED LINKS
Learn more about DangConnect with Nicki on LinkedInGet the latest store design news and trend insights at Design:RetailMon, 19 Aug 2024 - 230 - Connecting with Context: Why Reddit is a Secret Commerce Powerhouse
More than half of U.S. shoppers are concerned with the quality and legitimacy of the product discovery channels they use most, according to research from Reddit. And yes, that includes social media.
That is why, rather than relying solely on social media ratings and reviews, brands need to connect with consumers in context, according to Bob Ferdman, Reddit’s Head of Retail.
During this week’s Retail Remix, we’re replaying a panel session from the Retail Innovation Conference & Expo, where Bob sat down with three executives from The Home Depot, Altra Running and PMG Advertising Agency to discuss:
What contextual commerce means to them;How the innate design and experience of Reddit inspires authentic conversations and commerce moments;Campaign strategies and advertising formats that resonate most; andMeasuring impact and value of contextual commerce and advertising.Want to dig deeper into what’s new and what’s next in retail?Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.
RELATED LINKS
Learn more about RedditSee our coverage of this session in the Retail ThinkTankConnect with Bob Ferdman on LinkedInMon, 12 Aug 2024 - 229 - Making the Membership Model Work for You
Although some use the words “membership” and “subscription” interchangeably, 64% of consumers believe there is a distinct difference in these types of programs.
How consumers differentiate membership models from subscription models; Which categories are seeing the most traction and why; How the economy is influencing the number of membership programs to which they subscribe; and The triggers that drive consumers to register (or leave) a membership program.
But what do consumers really expect from these commerce experiences? Retail TouchPointsand CI&T collaborated on a survey of 1,000+ consumers to find out. Melissa Minkow, author of the report, sits down with host Alicia Esposito to dig into some of the report’s key takeaways, including:RELATED LINKS
Learn more about CI&T Download a copy of Building a Membership Model That ResonatesConnect with Melissa on LinkedinMon, 05 Aug 2024 - 228 - How Do the Most Successful Retail Stores Operate?
Rebekah Kondrat has worked for brands known (and loved) for their incredible store experiences: Apple, Starbucks and Warby Parker, among others. She has taken these experiences to start Rekon Retail, a company that helps brands scale their retail operations and set them up for long-term success.
During this RetailThinkTank Ideation Session, host Alicia Esposito sits down with Kondrat to discuss the keys to a successful store operation and how Rekon Retail is helping brands like Olfactory and M.M.LaFleur scale their brick-and-mortar strategies to new consumers and new cities.
Click here to watch the Retail ThinkTank Ideation Session.
Wed, 31 Jul 2024 - 227 - Content, Creators & Creativity: Why Milani Cosmetics’ Marketing Stands Out
Milani Cosmetics has been around for more than 20 years. And although plenty of beauty trends have come and gone in that time, the brand has maintained relevance and even acquired new customers by staying true to its core value props — and its distinct marketing approach.
During this episode of Retail Remix, we’re replaying an episode of Experience Insiders featuring Milani Cosmetics Chief Marketing Officer Jeremy Lowenstein. During their discussion, Jeremy and host Alicia Esposito dig into:
How Milani Cosmetics has continued to make luxury beauty products accessible and inclusive for all;Tips for balancing fundamental values (like inclusivity) and more creative marketing tactics to stand out across channels; andLessons from some of Milani Cosmetics’ most successful campaigns, such as one recent TikTok-driven initiative for its Fruit Fetish Lip Oil.Want to dig deeper into what’s new and what’s next in retail?Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.
RELATED LINKS
Learn more about Milani CosmeticsGet the details on the brand’s latest campaignConnect with Jeremy on LinkedInMon, 29 Jul 2024 - 226 - Community: The Cornerstone for Product and Marketing Innovation
In its early days, Birdy Grey was very much an “Instagram brand.” That means Grace Lee Chen, Monica Ashauer and their entire team looked to social communities (and especially Instagram) to gather feedback and determine what products they should sell in order to grow their business.
Birdy Grey has relied on this community to grow and position itself as a disruptor in the wedding industry, which has evolved significantly with the advent of TikTok and other social channels. During this episode of Retail Remix, Chen and Ashauer reminisce, looking back on:
How they successfully went from BFFs to business partners; How Birdy Grey built a loyal community across all channels; and How the brand tapped into the evolution of the wedding industry to identify new ways to stand out.Want to dig deeper into what’s new and what’s next in retail?Subscribeto the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.
RELATED LINKS
Learn more about Birdy GreyStay up to date with Birdy Grey happeningsConnect with Grace and Monica on LinkedInMon, 22 Jul 2024 - 225 - Virtual Influencers and the Future of AI
TikTok and Alibaba are just two of many tech juggernauts testing virtual influencers, and these AI-generated personalities are bringing immersive commerce experiences to a completely new level. What is happening in this space today…and what will the future hold? Most of all, what will the rapid evolution and maturation of this space mean for how we build our own digital identities?
Alicia Esposito explored this topic with Sharon Gai, an ecommerce expert and author of the book Ecommerce Reimagined, during a recent Retail ThinkTank Ideation Session. Listen to get a peek into the conversation, and click the link below to watch the full episode.
Click hereto watch the Retail ThinkTank Ideation Session.Wed, 17 Jul 2024 - 224 - What’s Driving Hearst’s Ecommerce Aspirations?
Hearst is harnessing its expansive portfolio of brands and its highly credible editorial team to take a curated, content-driven approach to commerce. Robert Gash, the company’s CTO of Ecommerce, has played an integral role in this new, exciting era for the company, onboarding key partners to support the new experience.
During this episode of Retail Remix, Robert shares details into Hearst’s mission and vision, as well as how he’s working with SoundCommerce to collect, aggregate and leverage data to optimize the experience. He and SoundCommerce CEO Eric Best discuss:
Why commerce made sense for the next era of the Hearst business;How the company is designing a strategy valuable for both consumers and advertisers; andHow Robert and his team are building upon its tech stack to develop a differentiated commerce experience.Want to dig deeper into what’s new and what’s next in retail?Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.
RELATED LINKS
Learn more about Hearst’s commerce transformationLearn more about SoundCommerceFollow Robert Gash on LinkedInFollow Eric Best on LinkedInMon, 15 Jul 2024 - 223 - Steve Dennis Wants You to Crush Your Ego
Taking a big leap that drives you — and your business — outside of your comfort zone can be scary. But Steve Dennis believes those leaps are critical to surviving, if not thriving, in this new era of disruption.
Host Alicia Esposito has author Steve Dennis back on the show to chat about his latest book, Leaders Leap: Transforming Your Company at the Speed of Disruption, to discuss the personal and professional experiences that motivated him to put the pen to paper. They also chat about:
What’s driving the newinnovator’s dilemma; The “confederacy of meh” that is holding back business leaders, especially in retail; How executives should balance taking big leaps with intentional risk assessment; andA few of the seven leadership mind leaps, including the importance of crushing your ego.Want to dig deeper into what’s new and what’s next in retail?Subscribeto the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.
RELATED LINKS
Learn more about Steve DennisGet a copy of Leaders LeapFollow Steve on LinkedInMon, 08 Jul 2024 - 222 - Tanger and the Transformation of the Shopping Center
Despite headlines claiming the death of the shopping mall, some developers are reimagining the experience to make it memorable, even unforgettable, for consumers.
During this episode of Retail Remix, host Alicia Esposito sits down with someone who is helping shape the future of the mall: Justin Stein, EVP of Leasing at Tanger. During this episode, he shares details on:
Tanger’s transformation, including thinking more like a curator and less like a traditional operator; His team’s approach to tenant mix, ensuring the right combination of retailers, restaurants, entertainment and more are integrated into experiences; How Tanger is thinking of omnichannel experience design to boost traffic and dwell time; andHis advice for helping retailers optimize their presence in shopping malls and centers.RELATED LINKS
Learn more about Tanger Read about Tanger’s transformationGet more insights on the future of the mallMon, 24 Jun 2024 - 221 - How Stellar Branding Helps Studs Dazzle
When Anna Harman wanted to get a new ear piercing, she only had two viable options: an upscale boutique that would charge her hundreds of dollars...or a tattoo parlor. While the latter was just as safe as the former, the experience left her feeling wanting more.
Most of all, the experience made Anna realize what a big white space there was in the market, which inspired her to start Studs with Lisa Bubbers. During this episode of Retail Remix, Anna shares Studs’s origin story, as well as:
The essence of the Studs brand and how it adapts and amplifies across digital and physical channels; Why it's critical for the marketing team to balance fun, entertainment-driven initiatives and borderline-scientific content; How she and Lisa developed a scalable business framework and service strategy; and Entrepreneurial lessons that all retail executives can embrace and apply.RELATED LINKS
Learn more about Studs Follow Anna on LinkedInMon, 17 Jun 2024 - 220 - EX: The Force Multiplier for CX
Will Eadie is in the world of employee experience, also known as EX. He and his company WorkJam believe that a great EX leads to a great CX.
If that’s the case, why do so many retailers struggle to invest in the right tools and strategies that drive EX? We had Will on Retail Remix to find out.
Listen to this episode to learn:
What EX entails and why it matters more than ever; How EX can lead to CX outcomes; How retailers like JCPenney are seeing success with their EX investments; and Tips for finding the right tools and partners to support your EX mission and vision.RELATED LINKS
Learn more about how WorkJam supports retailersGet the JCPenney case studyRead our coverage of WorkJam’s research with ForresterRead our latest report about employee technologyConnect with Will Eadie on LinkedInMon, 10 Jun 2024 - 219 - Hungryroot’s Chief Digital Officer on Balancing Marketing Art and Data Science
Alex Weinstein is equally passionate about marketing and data science, and he’s putting that passion to good use as Chief Digital Officer of Hungryroot.
Although one could easily lump Hungryroot in with other grocery delivery services, the company is investing heavily in artificial intelligence to power customer-facing touch points as well as back-end operations. During this episode of Retail Remix, Alex shares:
Hungryroot’s key differentiators in the fast-evolving digital grocery space; The company’s top customer experience priorities, from personalization to mobile app design;How Hungryroot uses behavioral data and zero-party insights to power back-end operations; and How AI is helping Hungryroot tackle food waste and reduce environmental impact.RELATED LINKS
Learn more about HungryrootRead the latest on artificial intelligence (AI)Want to hear from other innovative brands like Hungyroot to learn how they’re investing in AI and other cutting-edge technologies? Register for the Retail Innovation Conference & Expo, taking place June 4-6, 2024, in Chicago.Click hereto get your ticket and get more tactical tips from her and other forward-thinking executives!
Mon, 03 Jun 2024 - 218 - We're Taking a Break!Mon, 27 May 2024
- 217 - IPSY is Making Over the Membership Model
We’ve all heard about subscription models that give customers monetary perks in exchange for recurring purchases. But brands like IPSY are elevating this concept by integrating compelling content, community and exclusive access to products.
IPSY’s merchandising team plays a central role in bringing the brand promise to life. Led by Chief Merchandising Officer Kristy Westrup, the merch division tests more than 8,000 products per year to curate the best assortment for customers. During this week’s Retail Remix, we dig into this process, as well as:
How merchandising collaborates with marketing to create compelling content that drives member acquisition and retention; How the team applies social media insights and other data points to constantly keep a pulse on what’s trending; andHow the team integrates customer feedback consistently to refine assortment and expand into new brands and categories.RELATED LINKS
Learn more about IPSYRead how other companies are reimagining subscription commerceConnect with Kristy on LinkedInKristy’s colleagues from IPSY will dig deeper into the brand’s membership model during the Retail Innovation Conference & Expo.Click hereto get your ticket and get more tactical tips from her and other forward-thinking executives!
Mon, 20 May 2024 - 216 - AI in Focus: Lessons from Zenni Optical
As CTO and Global General Manager for Zenni Optical, David Ting plays a critical role in determining the company’s key technology investments and experience priorities.
It should come as no surprise, then, that artificial intelligence (AI) has been at the top of his priority list. During this week’s Retail Remix, he shares how he researched, tested and optimized AI investments for the business. He shares insights on:
How consumers search and browse on the Zenni Optical site, and how these behaviors have dictated the company’s technology decisions;
Different AI applications and how they have supported operational efficiency and ecommerce performance; Workforce and company policies that have had to evolve with AI adoption; andLessons he has learned testing and implementing different AI-powered solutions, and the advice he would offer to peers.RELATED LINKS
Visit Zenni Optical to see the site experience firsthandRead more about Zenni Optical’s innovation on Retail TouchPoints Download our Special Report on how generative AI is driving ecommerce transformationDavid’s colleague, Dennis Maxwell, Senior Director of Performance Marketing, will be speaking at the 2024 Retail Innovation Conference & Expo, taking place June 4-6, 2024, in Chicago.Click hereto get your ticket and get his insights on how brands can use AI practically to drive performance.
Mon, 13 May 2024 - 215 - How Albertsons is Transforming Grocery Shopping Experiences
Jill Pavlovich and Francisco Bram work very closely on shaping the customer experience for Albertsons shoppers. Together, they collect, integrate and analyze rich customer insights and then transform this information into compelling experiences across all channels.
During this episode of Retail Remix, they share more details on:
How their teams collaborate to shape omnichannel strategies and prioritize new tech investments; How Albertsons consumers shop today, and how Albertsons is creating experiences that drive efficiency and delight; The role that generative AI currently plays in the Albertsons experience, and how the company plans to invest in the technology moving forward; and Insights into how the retailer is using data (especially from loyalty members) to craft immersive and personalized marketing campaigns.RELATED LINKS
Learn more about AlbertsonsListen to Retail Remix, featuring Harvey Ma of Albertsons Media CollectiveRead the latest news and content about AlbertsonsRegister for the Retail Innovation Conference & ExpoClaire Wyatt, VP of Business Strategy and Marketing Science for Albertsons Media Collective, will be speaking at the 2024 Retail Innovation Conference & Expo, taking place June 4-6, 2024, in Chicago.Click hereto get your ticket and learn how you can tap into Albertsons’ highly loyal customer base.
Mon, 06 May 2024 - 214 - What Retail Brands Can Learn from Beyoncé
Dr. Marcus Collins isn’t just a professor. He is an author, a marketing strategist who has worked with some of the world’s top tech brands and musical acts, and a cultural translator.
It is this rich career history that has inspired his latest book, For the Culture: The Power Behind What We Buy, What We Do, and Who We Want to Be, and is why he’s taking the stage at the Retail Innovation Conference & Expo this June. Host Alicia Esposito sat down with Marcus to discuss:
How the culture of brands has evolved, and how culture impacts commerce; What commerce brands can learn from Beyoncé and other musical artists that are embedded into culture; and How brands like Patagoniaare embracing cultural proximity to drive relevance and foster customer loyalty.RELATED LINKS
Learn more about Dr. Marcus CollinsGet your copy of For the Culture: The Power Behind What We Buy, What We Do, and Who We Want to BeSee more insights from Dr. Marcus CollinsRegister for the Retail Innovation Conference & Expo to join Jack on the Store Tours around ChicagoDr. Marcus Collins will be the headline keynote speaker during the 2024 Retail Innovation Conference & Expo, taking place June 4-6, 2024, in Chicago.Click hereto get your ticket and learn how you can embrace culture to drive commerce.
Mon, 29 Apr 2024 - 213 - Inside the World’s Most Innovative Retail Stores
As Head of Trends for Insider Trends, Jack Stratten has toured some of the world’s newest, and most innovative, retail stores. Through these tours, he has been able to uncover how consumer behaviors have shaped storytelling techniques, technology integration and more.
During the NRF Big Show, Jack sat down with host Alicia Esposito to discuss the key trends he’s uncovered in his tours around the world, as well as what he loves most about some of the Big Apple’s top shops. Listen to learn:
Why Glossier is a great model for innovative brick-and-mortar storytelling; How brands can incorporate surprise and delight effectively in stores; and How to do innovation right in physical retail spaces.RELATED LINKS
Learn more about Insider TrendsRegister for the Retail Innovation Conference & Expo to join Jack on the Store Tours around ChicagoCheck out a recent webinar featuring Jack and his friend Ian Scott, as they discuss the evolution of store spacesJack will be hosting Store Tours around Chicago during the Retail Innovation Conference & Expo, along with fellow brick-and-mortar nerd Ian Scott.Click hereto get your ticket and get more tactical tips from him and other forward-thinking executives!
Mon, 22 Apr 2024 - 212 - How Boisson Unlocked New Opportunities for NA
Boissonwas created to make it easier for consumers to discover and learn about non-alcoholic beverage brands. The company helped jumpstart the market, which is projected to have a 25% compound annual growth rate through 2028.
Founder Nick Bodkins had a vision where Boisson was “the Sephora of NA,” bringing together the power of an immersive ecommerce experience, neighborhood-style stores with passionate employees, and a wholesale strategy that drove growth for new brands. Although Boisson recently announced it would be undergoing a restructuring and immediately shuttering its stores, Bodkins’ vision, and the innovation within the Boisson business, showed what is truly possible for the NA market. Listen to this episode of Retail Remix to:
Hear Nick’s perspective on the evolving NA market;Learn how Boisson is thinking long-term about wholesale distribution and growth;Get insights on how the VC market could influence the current state, and future, of NA; and Understand why Boisson’s approach to brick-and-mortar was so innovative—and what your brandcan learn from it.RELATED LINKS
Connect with Nick on LinkedIn See what’s next for BoissonDig deeper into the Boisson storyDo you want to hear more from Nick Bodkins on founding and scaling an omnichannel business? He will share more candid perspectives (and lessons) during the Retail Innovation Conference & Expo, taking place June 4-6, 2024, at McCormick Place in Chicago. He will join other senior executives from brands such asMichaels, Pinterest, Petco, Zenni Optical, Adore Meand many others.Get your ticket todayand join the brightest minds in retail.
Mon, 15 Apr 2024
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