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Everyday English

Everyday English

Laura Marshallsay

English communication skills for business, tourism, heritage, and museum professionals.

23 - Is jargon hurting your ability to communicate clearly?
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  • 23 - Is jargon hurting your ability to communicate clearly?

    Abbreviations, acronyms, and nomenclatures can be useful communication tools for people within a group. The downside is that it’s a form of jargon and outsiders often have no idea what you are talking about.  Learn why we use jargon and how to use it effectively (or not!) with your audience.

    Get my free guide on using acronyms and abbreviations at www.marshallsayenglish.com/jargon. In it, I cover use, punctuation, and even those Latin abbreviations like i.e. and e.g.

    Marshallsay English – Because words matter

    Thu, 29 Jul 2021 - 13min
  • 22 - Should we simplify everything we write?

    My core belief when it comes to communication is that we should meet people where they are, not where we think they should be.  That means  texts should be written so the greatest number of people can understand them. Others disagree with this idea.  They think that by using overly simple language, we are not challenging people to learn.  This week, I'd like to look at both sides of this argument by examining interpretive texts from art exhibits. However, is not just for museums.  It is an issue I see every day - particularly in a global Business English context. 

    For more information or to leave a comment, please contact me on my website.  I'd love to hear from you!

    Marshallsay English - Because words matter.

    Museums and exhibits mentioned in today's episode:

    The Städel Museum, Frankfurt
    The Schirn Museum, Frankfurt
    Splendor & Misery in the Weimar Republic, Schirn Musuem, Frankfurt

    Thu, 22 Jul 2021 - 14min
  • 21 - Keep it simple and speak to your audience.

    For some reason, people think that to sound intelligent, or be taken seriously, they have to give long, complicated explanations.  In fact, the opposite is true. There is a genius in simplicity.  How do you achieve this? Stay tuned and find out.

    Marshallsay English - Because words matter.

    Contact metoday for your English language needs or for more information.

    Fri, 02 Jul 2021 - 18min
  • 20 - Customer service is everything - how to make your guests feel like VIPs

    People are ready to travel again, and that means reading online reviews. But how you communicate with your guests can mean the difference between getting 1 star or 5 stars. Read on to get my top tips – as well as some functional language – that will leave all your guests feeling like VIPs.

    Visit me at www.marshallsayenglish.com to find out more about the services I offer.

    Marshallsay English - Because words matter

    Interpretive planning - Proofreading - Language training


    Thu, 24 Jun 2021 - 18min
  • 19 - Museum trends and Gen Z in a post-pandemic world

    Generation Z (those 15-25 years old) feel invisible to those in power.  How will this affect how you communicate with this age group?  This week, we'll look at how young people feel about technology, relationships, and the future, as well as the role of museums in this conversation.

    Contact me if you have any questions, comments, or suggestions for an upcoming episode.  I'd love to hear from you.

    Marshallsay English - English services for those in the heritage and tourism industries.  English language training, proofreading and copyediting, interpretive planning


    Thu, 17 Jun 2021 - 09min
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