Serviced Accommodation Secrets Podcast

5 months on from the launch of Hospitable Hosts the No. 1 bestselling book full of gems of wisdom and stories from 40 hosts across the world, we welcome Paul Anderson once again.

You can hear how Paul has developed his business in that time, taking on staff and changing up his priorities.

Paul also has time for interests and a life outside hospitality which you’ll perhaps have thought might be a challenge!!!

He shares advice that is not in the book, tips on running your hospitality business that are as true today as they always were, plus valuable myth-busting on the demands of being a host.

As well as being the host of Sandfield Guesthouse in Oxford, Paul is The Social Media Hotelier, Instagram expert for the hospitality industry!

Get in touch with Paul for his inspirational help with your Instagram marketing @thesocialmediahotelier - you can book a consultation with him.

Thanks so much to Paul for joining us for this episode!

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Mark Simpson has spent his whole life in hospitality, now a renowned author, award-winning mentor, and proud Boostly founder, he helps short terms rental hosts of all kinds globally to get more direct bookings, instead of relying on the Online Travel Agencies (OTAs).

Mark launched The Book Direct Playbook in February 2022, and he’s poured all his experience, learnings, insights, (and the odd soccer reference), to help property owners around the world finally regain control and turn their business into the champion of direct bookings.

It’s an incredible resource and Mark gave a totally inspiring talk at the Short-Term Rental (STR) Wealth Conference in Nashville (June 2022) about this key point – many STR hosts lost their businesses in the pandemic due to over reliance on the OTAS!

Get your copy here:
https://amzn.to/3MKlBHW

On the 20th June 2022, Mark is running a free piece of training showing you as hosts how to use your contacts and social networks to generate direct bookings.

Go to http://boostly.co.uk/june2022 to register

His goal from this training is for you as hosts to bring in $1million in direct bookings in 1 week as a community as a whole.

Mark is also co-author of Hospital Hosts, an inspirational new book where the visionary for the project, Jodie Stirling has assembled a stellar collection of the biggest names and icons of the short-term rental industry, and Mark shares his story here too.

Along with 40 hosts from around the globe, their entertaining and heart-warming stories, valuable tips, education and inspiration are all shared in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Mark here:

www.linktr.ee/boostlyuk

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Tracey Northcott is a serial entrepreneur and multi-preneur based in Japan, and has 10 years’ experience as a short term rental host - as you might imagine, Tracey has superpowers to share when it comes to attracting guests and getting bookings! 

Here Tracey shares the fascinating story of how she got started, the dramatic highs and lows of hosting Tokyo Family Stays, which she grew to a seven-figure business.

Through her business, Tracey Northcott Consulting, she inspires and coaches current and aspiring hosts helping them discover the true potential of their STR business. Her secret weapon is “The Wholehearted Host” method for maximising profits and getting booked in a competitive market without discounting. Tracey also shares her valuable knowledge of hosting and scaling your business through her blog.

Tracey is an international bestselling co-author of “Hospitable Hosts,” a collaboration of 40 professional hosts from around the globe, a collection of industry megastars like no other!!  All share essential tips, education and what it means to be a hospitable host in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Tracey here:
www.linktr.ee/traceynorthcottconsulting

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Meet Sean McGregor, host of Stay Work and Play, and as you may imagine, his short term rentals are perfect for digital nomads who embrace the opportunity to work from anywhere!

Hear how Sean got started and the amazing guarantee that they give the property owners whose properties are fully managed so they are hands free and reap all the rewards of being in the safe hands of Sean and his team.

You’ll gain so much from hearing about Sean’s tips and experiences!

Hospitable Hosts is co-authored by 40 professional hosts from around the globe, a collection of industry megastars like no other!!  All share essential tips, education and what it means to be a hospitable host in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Sean, at “Stay Work and Play” here:
www.stayworkandplay.com/links

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Meet Pam Holt, who started as a host in Chicago, USA almost by accident when she went off travelling with her family, and never looked back!  Hear how she has been able to visit so many different countries since she began hosting, so it was the start of a great adventure.

Pam is now helping new hosts to see how they can create a significant income stream while being part of a community, learning the pitfalls to avoid and supported through the experience, and has may brilliant ideas to share here and in the Hospitable Hosts book.

Hospitable Hosts is co-authored by 40 professional hosts from around the globe, a collection of industry megastars like no other!!  All share essential tips, education and what it means to be a hospitable host in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Pam, at the Happy Host Academy here:
www.linktr.ee/TheHappyHostAcademy

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Here you’ll hear how Jim has been hosting houses on Airbnb since June of 2017, managing properties that he owns as well as houses for Investors and Vacation Rental Owners in San Antonio Texas, and Charlotte, North Carolina in USA.

His homes are in wonderful locations, with so much for guests to do and time to cherish on their stays there.

Jim learned from a young age what a privilege it was to serve others, and how making others happy, made him happy.

But how did he come to be doing this in the wonderful locations of San Antonio and Charlotte, and how has it changed his life?  Jim is a charismatic character and shares how he helps investors, is very much part of his community and helps other STR hosts.

Hospitable Hosts is co-authored by 40 professional hosts from around the globe, a collection of industry megastars like no other!!  All share essential tips, education and what it means to be a hospitable host in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Jim at Vacations Unveiled, here:
www.linktr.ee/UnveiledVacationRentals

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Meet Paul Anderson, the Social Media Hotelier, and host of the award-winning The Sandfield Guest House in Oxford.  Here you’ll hear more about how Paul has been welcoming visitors into his guesthouse since 2009 and how his unique knowledge and desire to pay it forward makes him the best host in the area.

You will be able to learn how Paul discovered his Instagram skills enable other short term rental hosts make the most of their social media marketing.  He started his The Social Media Hotelier coaching business to help hosts learn to use Instagram in a way that is structured, strategic and works!  The way he teaches is very engaging and brilliant fun too! Paul is also the Instagram expert at Mark Simpson’s Boostly Academy.

Hospitable Hosts is co-authored by 40 professional hosts from around the globe, a collection of industry megastars like no other!!  All share essential tips, education and what it means to be a hospitable host in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Paul, The Social Media Hotelier here:
www.direct.me/TheSocialMediaHotelier

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Andrew Hanson shares is incredible story of how he came from nothing to become a performance-driven, multi-faceted, strategic real estate agent and created a successful short term rental business “Pond Life Vacation Rentals” with beautiful homes and many water sports and activities available for guests in New England, USA, as well as running his CityScapes Property Management business.

You’ll hear about his wish is to help inspire readers of the book that no matter what your background is that you can rise to the top and create financial freedom for your family!

Hospitable Hosts is co-authored by 40 professional hosts from around the globe, a collection of industry megastars like no other!!  All share essential tips, education and what it means to be a hospitable host in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Andrew here:
www.linktr.ee/AndrewHanson

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Enjoy hearing from Sasha Herman, serviced accommodation expert and director of Jesswood Properties in Luton, and Plaxy Budzinska, mentor and founder of Ravens House Assets, with short term rentals located in Bishop’s Stortford, close to Stansted Airport.

Sasha is also a TV presenter, property & travel Expert and luxury brand ambassador - but how did she get involved in the word of serviced accommodation?  Sasha shares a fascinating snippet of her story here, the full account being in Hospitable Hosts!

Plaxy talks about how she got into short term rentals, with her experience travelling around the world.  Now she’s grateful to have turned her passions for hosting, entertaining, cooking, travelling, refurbishing and renovating properties into a successful business - in fact her short-term rental business changed her life.

You’ll be inspired to hear more, as well as gaining advice on getting started and running your business.

Hospitable Hosts is co-authored by 40 professional hosts from around the globe, a collection of industry megastars like no other!!  All share essential tips, education and what it means to be a hospitable host in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Sasha and Plaxy here:
www.flowcode.com/page/sashaherman
www.linktr.ee/PlaxyBudzinska

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Episode 115 - ServicedAccommodation Secrets -Toby Doré Interview - Hospitable Hosts

Meet Dr. Toby Doré, owner and founder of Cajun Stays his Airbnb business and began his hosting journey in 2016. You can hear how he was working as a full-time University Professor by day and managing two music venues by night - inspired a six-week cross-country round trip road trip from Louisiana to Canada his hosting career began.

Toby writes “The Cajun Traveler” travel blog and Cajun Stays boasts just under 5,000 reviews on Airbnb and currently manages 21 units in downtown Lafayette, Louisiana USA, the heart of “Cajun Country’ and once deemed the happiest city in America.

You’ll hear more about Toby’s story and the crazy experiences he’s had in our fun interview!

Get in touch with Toby here:
www.linktr.ee/CajunStays

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Sergio Castaneda is the founder and Superhost of his amazing Jungle House Luxury short-term rental management and consulting company in Columbus, Ohio, USA.  He is an Airbnb Ambassador, helping new hosts set up their listings and as well as consulting to support new and existing hosts in the short-term rental industry.

You’ll hear how Sergio changed his life completely, to be able to travel and become financially independent through this wonderful world of hosting and providing beautiful places for his guests to stay.

Sergio shares his unique take on creating amazing spaces for his guests to stay and how he came to set up his stunning properties in this way.  He shares his heart-warming story, valuable tips, and so much inspiration!

Hospitable Hosts is co-authored by 40 professional hosts from around the globe, a collection of industry megastars like no other!!  All share essential tips, education and what t means to be a hospitable host in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Sergio here:
www.linktr.ee/junglehouseairbnb

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Introducing the visionary behind an incredible new book Hospitable Hosts, Jodie Stirling, of Stirling Stays, beautiful short term rental cottages in the Cotswolds, and two of the amazing collection of co-authors & professional short term rental hosts in this project - Julie George - the Million Dollar Host and Lead Coach  of the Legends X STR Accelerator Program from Australia, and Liam Carolan an independent STR trainer and Head Coach with Boostly Academy, and host at Ginger & Gold, with properties in Norfolk.

Here you’ll find out from Jodie how the idea started in the first place, and how Julie and Liam became involved in this exciting collaboration early doors. Julie and Liam share their experience and contribution to this amazing industry.  All three of our great guests share what being a Hospitable Host means to them.

Jodie has assembled a stellar collection of the biggest names and many icons of the short-term rental industry, all sharing what motivated them to build their business and gain financial freedom - their stories will inspire you to do the same.

Are you a host, or dream of becoming one, this book will help you enormously as an awesome resource? We’ll be putting a copy in each of our properties ourselves too, for our guests to enjoy!

Get your copy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Jodie, Julie and Liam here:
Jodie: www.linktr.ee/JodieStirling
Julie : www.linktr.ee/milliondollarhost
Liam: www.flow.page/liamcarolan

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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In the UK the recent Budget had several measures that will help us in the SA sector, and combining this with our Roadmap out of COVID-19 lock down, there’ll be an increase in guests wishing to stay and for numerous reasons… here’s a summary of my thoughts and practical aspects of these two major events announced by the UK Government. 

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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During lock down, if you have your SA units open for business like we do, it’s vital to find out the reason that guests plan to stay at your property and keep within the current laws.

This might seem like a challenge, but in fact there are great opportunities here to help people and thus gain new clients, which is what’s happened with us this week.

And as a second part to this podcast, if you worry that you might struggle to keep running your business if anything happened to you or your loved ones, heaven forbid, then here I share tips on this and how to remain true to what’s important in your life.

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How are you getting on with your new 2021 goals?  Here are specific ways to keep on track and manage both your key actions this year as well as your mindset.

And to share how this still works even if you’re going through a difficult time – unfortunately we’ve had the most traumatic week because a serious car accident has left my eldest grown up child Skye (still your kids even when they’re 21 years old aren’t they?!) with a fractured pelvis and a long recovery expected after surgery this past week.

Obviously, this is distressing and more important than anything else in my life right now, family comes first.  Miraculous that Skye is still with us, and we’re so grateful for this. 

However, because we have systems in place, our SA units are still fully operational, and expansion plans still in place.  This is not to boast, but to share this with you – if you’re struggling or want a better way forwards too, this will help you.

Yes, I’m delayed getting this podcast out, but our actual business and goals are still all fully working and in place.  The methods I share are going to help you through lock down and through life to keep moving towards your vision and what is most meaningful to you.

Our deepest gratitude to everyone for all the support we have had, and the amazing NHS for their awesome skill and support too.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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I hope you’re weathering the storm of second lock down and the tier system in the UK, and anywhere in the world!

If you’ve felt frustrated by the limitations government restrictions have placed on your SA business, know that you are not alone, and now is the time for you to step up and take positive action.  Make the difference to your SA business by helping your guests, your community and your wider audience of potential guests – create and evoke their experience staying with you.  Realise that you can help people this year, next year and into the future.  You can be empowered.  Go for it!!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Sometimes managing your bookings can be a challenge.  You either have none, or lots come along at once.

Here are some tips on things to do, and what not to do.

With increasing financial pressure caused by the impact of COVID-19, there can be increased pressure to bend your rules or not follow your policies in order to secure bookings.

Here I share a few tips to help you through this rocky period in our history.

For the list of books and podcasts that Chris listens to regularly, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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It was my absolute good fortune and privilege to interview one of the leading speakers in the Short Stay Rental sector, Chris Maughan recently, which is full of practical knowledge and insights that you can apply to your SA business right away!

You may know of Chris as CEO of I-PRAC, which is key to building trust with your potential guests, but did you know he has 20 years’ experience in the industry as CEO and co-founder of AES Accommodation Ltd and AES Events Group?

Providing events for commercial clients such as Twitter, Google, Spotify and Disney including beautiful places to stay along the French Riviera, has meant that Chris and his wife, also his business partner, have been through their share of challenges.

The way that Chris has managed not just his business, but also his mindset, is incredibly inspiring and thought-provoking.

You can benefit from his reading and podcast lists, which he has generously given to me, especially in the face of the effects of the COVID-19 pandemic.  Chris shares how, despite harsh life lessons, you can find ways to overcome traumas to become fulfilled.  A treat for us all.

For the list of books and podcasts that Chris listens to regularly, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Lots of SA operators have asked for more guidance on how to outsource, and where to find a VA or more varied types of contract workers to complete the many tasks that you want to delegate to someone else.

These may be either things you don’t like doing, don’t have time for, or simply to manage the overwhelming amount of daily tasks that have kept you in a new ‘job’, something you were trying to avoid when you started your SA business!  Here are 3 key tips about how to successfully outsource these different types of work.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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You can enjoy the great mutual benefits of working directly with developers of apartment blocks.  In our rent to SA business the developers retained the freehold of their blocks, and this creates numerous advantages on all sides.  Here I talk about how finances, logistics and guests all receive the positive impact when you work with developers, and how you find them in the first place.

It’s a real win:win!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Are you feeling overwhelmed in your SA business?  Do you spend your whole day busy with tasks, but at the end of each week you realise you have key actions still undone?

You’ve heard lots of people talk about how hiring a VA is the answer!! “Outsource everything,” they say… and you think it could help, but how on earth do you start this and how much will it cost?  I’ve devised a plan to help – find out more here.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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We will know more after the  announcements on Thursday 5th November,  but here are “Lock down actions” that you can start with now till we know for sure what we’re allowed to do till 2nd December.

There are many opportunities for us to help a lot of people in lock down and to serve our clients - focus on what you can control and stay positive!!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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In your SA business, are you working out how to serve your community, talk to businesses working on developments in your area and at sites for short term projects.  Are you getting to know the people who are potential guests in your area?

Local networking is of course online and it’s easier than ever to get to know contacts who will want to book and know other people who want to book short term accommodation too – especially as lock down tiers come into force and key workers and contractors as a target market reduce the risk for your business.  More thoughts on what you can do to successfully generate bookings.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Have you outsourced the running of your SA unit(s) to a management company?  If you have this should free up your time and keep your SA business and investment generating a profit for you while you do other things.  However, I’ve had many questions from R2SA business & property owners alike about what they do when the grey areas in the arrangement start causing issues.  Similarly, if you manage SA units for owners or R2SA operators, what exact level of service are you including?

This will help you get it right from the start!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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This awesome business woman from the world of SA, Moneesha Imrit Ludhor is the founder of KVM Serviced Accommodation Ltd and is the perfect guest to celebrate our 100th Podcast episode!!!

Moneesha operates a successful R2SA business in Peterborough, plus runs the guest house she converted to SA last year with her team including three VAs.

She is a shining example of a woman who replaced her substantial income from her high pressure corporate job, enabling her to spend precious time with her husband and young family, including her son who was born this summer.

Moneesha gives many insights into how she became successful in SA and how you can do the same, following her key learnings  and experience.

Massive thanks to this inspirational soul for joining me on this extra special episode!!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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As lock down continues in the UK, with our public health emergency caused by COVID 19, the ‘new normal’ now includes ‘NHS Test & Trace’ which is part the range of measures to track where COVID 19 has spread and enable us all as individuals to do the right thing to self-isolate if we’ve had contact with someone who has symptoms or a full case of the virus.

Here are details about the individual QR code we must display specific to our property, and info on the requirements to maintain records of guests staying in our properties, any other visitors, our housekeeping teams and maintenance people.  This must all be in accordance with GDPR too.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Lots of SA operators in the community have been asking for help with revenue and basically becoming profitable, as things can be a struggle in lockdown.

Here are 11 points to guide you through steps to take - it can just take a few small adjustments to change this to start making money now instead.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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I was lucky to be presenting all about SA Business Systems at the online The Property Ladder with KMO Support monthly meeting.  Thanks so much to Kudirat Mojisola Olowosale for the privilege to share what we do and the benefits of SA systems.

With SA being hospitality as well as property, it’s really key to use systems to give your guests the best experience when they stay, while still remaining personal.

There were several questions I didn’t have time to answer in the end, so I thought it would help to answer these now.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Kevin, known as The Property Soldier, runs successful serviced accommodation and property businesses with his partner Caroline Benson and he also enjoys sharing his knowledge as lead SA trainer at Progressive.

In this interview we hear how Kevin got into SA in the first place and his future goals, plus many gems of wisdom.

Kevin’s recent Amazon bestselling book Serviced Accommodation Success, is bursting with foundational knowledge about SA and features numerous achievements by new SA operators who've trained with him.

You can hear his valuable knowledge and thoughts on the opportunities out there now for those of us in SA.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Episode 95 -Serviced Accommodation Secrets– Getting AA COVID-19 confident accreditation

We received our AA COVID-19 confident accreditation for our SA units this week, which is something that all SA operators can still apply for if you haven't already.

Here I go through what you need to do to receive this, plus thinking about communications with any overseas guests who’ve booked and need to self-isolate and how to prepare for their stay.

It’s not just to tick a box, it’s to ensure your SA unit is up to standard every time a guest is due to arrive, that you document what you do, and the property is sanitised.

We may have fallen into a sense of the ‘new normal’ being a bit more relaxed but it’s crucial that we continue to follow these strict steps to ensure your guests and your team are protected and as safe as possible.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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This is to help you manage the peaks and troughs in your SA business - we’ve gone into a really busy phase this week, and persistence is paying off, but these times have been challenging!

Some operators I know are really busy with weekend guests but we have a mix of bookings - contractors and now overseas guests who are working here but need to self-isolate, so we have some solid stays :)

If you’ve got patchy bookings and the indecision of lock down is affecting your business, just keep going doing all the right things and you’ll come through successfully.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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We’ve been working on a guest survey to find out what our guests really want, and what they’d love us to do more of and anything we could stop doing that would improve their experience staying at our serviced apartments.

This will be awesome to enable our guests to come back and have an even happier stay next time they book.

Along with other recent events, it made me think that a valuable exercise in our own lives could make all the difference too.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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With rent to SA, we have the chance to create brilliant, rewarding win:win relationships with our property owners whether you have SA houses or apartments in a block, or another niche type of SA unit!

We provide a valuable service to our guests which has been shown to weather the battering of lock down, particularly well, with the diverse needs of travellers and key workers.

With our economic climate uncertain, it is likely that we’ll have more landlords, freeholders and property owners who will benefit from our type of property management, so it’s a good idea to make plans to how you can do this too.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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See omnystudio.com/listener for privacy information.

What lifestyle do you want to live, and what legacy do you want to build?  If you’re constantly involved in the daily operations of your business, then you won’t be making decisions about this, you won’t have the time or the choice!!

Here’s how systems can help you see what tasks are being done in your business and how to delegate effectively.  That way you have a systemised operation, time to really choose how to live your life, yet personal customer service to keep your guests happy and secure in the knowledge that you’re looking after them.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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With all that’s been going on with lock down, and changes to rules, easing then tightening again, this is an especially important time to build trust with our potential guests, especially at this time, They may find OTAs reassuring, but direct bookings are brilliant for us as operators and for our guests alike.

There is a lot we can do to assure our guests that they are safe in our hands, for example, we’ve just been approved by I-PRAC, which is an international verification program that gives guests extra peace of mind when they book.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

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Many of us have been in survival mode for such a time now during lock down, now is the time to take the path of least resistance so that we thrive instead.  If you tap into support systems that you most likely already have, you’ll feel more energised, vibrant and successful – here’s how.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

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I was privileged to attend a webinar recently, hosted by Na'ím Anís Paymán and Emilio of Zeevou, and listened to the fabulous panellists who spoke from the heart about race relations in our industry.

Here I share aspects of the discussion and their help for us to make good and positive changes to benefit the human race in the incremental ways we all can.

In your business it's so important to share your values and show empathy, kindness and compassion so that we become a united community, supporting and understanding issues and the discrimination faced by black, indigenous and people of colour, whether indirect or direct.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

We have been in lock down for the whole of the 2nd Quarter of 2020, so it's time to take stock and review your income and expenses per Serviced Accommodation unit!

It’s important to keep track of your revenue and specific costs per property, and review monthly so you can stay on top of your revenue management and know how your SA units are performing.  So here we go through how to do this and regroup successfully from this point forward.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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See omnystudio.com/listener for privacy information.

Are you ready for your guests, can they be confident in your SA unit?  If you don’t have your COVID-19 measures in place yet, here is detailed help on how to re-assess your current COVID 19 measures and enhanced cleaning procedures.

You need to carry out an appropriate COVID-19 risk assessment, at a business and onsite level, and train your housekeeping team.  It’s straightforward and will keep your guests and team safe.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Preparations for 4th July re-opening in the UK - Cleaning Compliance

It's exciting that we will be able to welcome all guests from Saturday 4th July!!
As lock down eases, it super important to make sure we still have robust cleaning processes and an enhanced regime in place, even if you've been open for keyworkers, to ensure our guests are confident in their serviced apartment.
This is about how to help your guests with self check-in too, the PPE you need and doing a risk assessment of your SA units - your current COVID 19 cleaning checklists and training, so you are also looking after your housekeeping team as well as your guests.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

We had a weird thing happen with a potential guest getting in touch and it got me thinking about how we all need to stay vigilant to make sure our guests are meant to be staying with us.

This is the time to follow your processes and do due diligence on guests and bookings - most people are lovely but sometimes there are those who are may plan to misbehave in various ways, so take preventative measures.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

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We, in the hospitality business, have a few more weeks till we can open fully to all guests, but from today non-essential retail shops can open and so we are heading towards SA, hotels, pubs, restaurants and attractions opening in early July.

Exciting times for anyone who has been closed, and if like us you’ve been open, this will help you to prepare for the shift in the market and opportunities that are opening up for us.

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With lockdown easing but rules still in place for the SA sector and our guests, as well as the threat and difficulties of COVID-19 itself, sometimes our guests are very stressed or have concerns, and we are there to help them and make sure they are doing well.  Placing ourselves in their shoes, being kind, showing courage and compassion in these challenging times across the globe is so important just now, and will help no end.

Having a personalised touch but also systems in place to enable us to deliver our service and communicate consistently, will create a firm base on which we can all build amazing customer care and guest support in our SA businesses moving forward.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

This time it’s all about keeping going towards your SA business goals, even through these challenging times.  We’ve had some ups and down, mostly up I’m glad to say, but I know that many in this sector have had difficult times and because they just kept on taking the right actions, they have finally achieved success!!  I would say that self-belief helps but I’ve learnt a few things lately that show there are other ways to achieve a positive outcome!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

With the OTAS like Booking.com still closed, this is a great time to propel your direct marketing forward, and to get more ideas on how to do this, I attend many networking events and have a mastermind and marketing meetings with the experts!  This is the best time to rejuvenate your SA business ready for the end of lock down – you have the chance to review, reflect and implement new marketing methods and get feedback from your guests so you have your vision of how to keep moving forwards.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

In this interview with Theo Bailey of “Per Person Per Night Contractor Digs” he shares how his SA business had been increasingly busy providing short stay accommodation for many contractors throughout the COVID-19 situation and how he anticipates this will continue long after the current crisis.   Theo and his partner Kelly have recently launched their platform PPPN.co.uk/hosts/ so that you as SA operators can list your SA units to serve this expanding market too.  Huge thanks to Theo for this awesome interview.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

In the UK any changes to lock down will be announced on 10th May - we may see demand increasing for short term stays if workers are allowed back to work, and momentum is building in the sector.  If you’re still open but lacking bookings, or open at lower rates to help at this time, there is financial support available in several forms which I share here for you.  Stay positive, keep coming from a place of service. 

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

During difficult times, it’s the companies who keep marketing that stay in business and this is one of the cheapest times to advertise especially as you’re not competing with all the big advertisers.  It’s as if the winds of space are blowing through Google at the moment!  If you aren’t proficient at placing Google Ads and Facebook Ads, then get someone from one of the outsourcing sites who is experienced in this to help you, or a good digital marketing agency, and here I share ways to get started on this 😊

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

During the COVID-19 lock down, Booking.com have now joined AirBnB and closed the calendars of all of us in the serviced accommodation industry – for those of us still hosting key workers this makes it more difficult to be seen, but there are many key workers looking for emergency and short-term accommodation while they work but now cannot find anywhere to stay!

So this is the perfect time to make your existence known online on different portals and other places, as well as highlighting how you are caring for your guests and have their welfare at heart.  Ideas for how to manage your business and be more visible are here for you.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Episode 75 -Serviced Accommodation Secrets– Time to reflect, plan and prepare

Looking ahead beyond the current challenge of COVID-19 and lock down, we’ve adapted what we’re doing to provide short term SA, and this is a very good time to plan the future of your SA business.

We can sharpen our tools, look to adjust our business model moving forward and run our business more effectively to serve a different market really well.  If you are completely new to SA, then this is an awesome time to develop risk mitigation strategies and set up and run the SA business the way you want to, providing a valuable service and to suit your ideal lifestyle.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

If you're feeling stuck, scared or distressed about how your SA business is working (or not) in Lock Down, remember that we are in this together and we can work on ways to stay safe, stay healthy, to have a balanced mindset and be kind to each other.

Here I share numerous practical things you can do to improve your business situation right now.

We all have more resilience and resources within us than we ever realise until something like this happens. Sending lots of love out to you all.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Amidst the new tightened rules of UK Lockdown we may only continue to operate for critical workers and stranded guests essentially.  It is up to you whether you stay open or not, but I think we can provide vital accommodation for NHS and all the many key workers who are keeping us going right now.  Important points are making sure your cleaning team are safe (they are key workers because your guests are).

Keeping healthy, staying safe and supporting each other are the way through this, let’s stay positive together.  Sending you all massive virtual hugs!!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

The situation with COVID-19 continues and we are now in Lock down in the UK – This means we are allowed to continue to operate in order to accommodate key-workers and guests who are stranded in our locations.  Here are details about how to go about this, plus the support available to you and a quick but vital guide on how to look after your cleaning team.  Stay strong, stay positive.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

We are all experiencing such a strange time with the global effects of the Coronavirus COVID19, personally, socially and professionally.

Here are practical things you can do in your SA business to mitigate the cancellations and lack of bookings.  We need to adapt and change, in order to serve new types of guest and be available for those who need a clean, quiet, sanctuary.  I share ways to stay positive and keep our mindset strong and energised, not letting stress get the better of you.

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

When someone who has fulfilled an awesome role in your business decides to leave, there is likely to be a gaping hole left when they go, but here are six tips to help you have an easier transition.

This includes how to manage working with friends as our supervising housekeeper Sarah, who has been amazing and helped us start our business is a very good friend of mine, is leaving us now.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Currently we have this in sharp focus as we look to do all we can to safeguard our teams and guests from risk of the Coronavirus as well as contact with other germs or disease.  It is important to make sure that they are aware of actions to take in terms of looking after themselves and following your policies and guidelines while staying or working at your SA units.  We are sending a message of calm, measured action and education as well as empathy for those affected by the virus and who are ill or have very sadly died in the world at this time.

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Our guests need a great place to sleep and relax, so a key part of this and a factor that encourages guests to return, is having comfortable beds, towels that feel luxurious and gorgeous linen that always looks and feels amazing.  So today it's about what you need to set up in the first place and how to keep your linen supplies working well (we had to solve quite a few problems in this area!!)

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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See omnystudio.com/listener for privacy information.

Business details very useful for all of our SA Businesses!!

I had an excellent day at Progressive Towers recently in the company of Rob Moore and Jamie York, soaking up knowledge during a day of Q&A and business, cash flow and marketing content, sharing aspects that will help you a great deal with your SA business.

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

This time it's about how to work successfully with corporate agents and I'll be sharing my experiences so far. I had such a great meeting with SilverDoor recently and it was extremely valuable to get their feedback on the guests experiences who are staying with us and how this generates our success with them.  Here I share 11 valuable tips on how to form a great relationship with the agents and to be awesome hosts for their clients.

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Do you expect everything to go perfectly in your SA business? Maybe you even feel like you've failed if it doesn't?

Or does fear of failure stop you from starting your SA business?

This is about making mistakes and what to do about the fact that things will go wrong sometimes, because this is a natural part of being an entrepreneur and growing in knowledge and experience.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

If you are in the SA business you’ll have a channel manager at the core of your business, so you won’t get double bookings when guests book through different online portals, plus there is the whole spectrum of managing not just one SA unit but your whole business.  We are looking to change to a new channel manager as ours isn’t quite cutting the mustard – here I discuss key points that you’ll want to consider when selecting your channel manager and property management system if you’re setting up your new business, or looking to change.

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

I've been getting feedback from operators that they weren't expecting a quiet January. If you have feelings of anxiety because your property is quiet at the moment have a listen to these five insights, because feeling anxious or even desperate will be harmful to your business if you make drastic decisions now.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Our focus is on occupancy, giving value and making profit - we’re excited because our year has started with three long bookings!  Here I share with you an update on our business and six points to help you achieve the same.  You can get the types of guests you want staying at your SA properties!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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See omnystudio.com/listener for privacy information.

Reflecting on a whole year since I launched this podcast to help you all!!

Plus the method we're using to recruit new team members again. It really is a time of reflection I'm so excited and grateful to have made a difference to many people who've given me great feedback, and it's onwards and upwards!!!

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

New strategies for making a positive new start in the New Year in your SA business and your life! Get the basics in place and you’ll feel aligned and empowered to make your life and business a treasure map – rather than looking for the escape route.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

It was my absolute pleasure to present at the Inspiring People in Property Meet Up in Windsor - These wonderful people have a great community of SA operators and support businesses, and here I share 5 tips on inspiring people in property.

Huge thanks to Gerry for inviting me!

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

The start of the new year bring resolutions and decisions for change, but how do you create the SA business and the life that you want?  Here I share 7 tips on key factors that will help you change habits that don’t serve you and create incremental changes and design your life now!

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

This update on our busy week demonstrates the challenges and tasks involved in Serviced Accommodation, and how it helps a great deal to manage your time and yourself effectively- but how?? Here’s how… and techniques on how to manage the randomness that is hospitality!!

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Episode 056 -Serviced Accommodation Secrets – Getting excited about marketing your SA!

This time I share how I’ve been working on 5 different aspects of marketing your SA, and this has been brilliant fun with a particular challenge I’ve been working on!  It’s vital to keep putting your business out there so everyone knows about your amazing SA units and want to stay there.

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

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It's an update on money mindset, better ways of taking payments to avoid chargebacks and fraudulent bookings after events at our SAs so this will be useful to share with you all.  Give value over and above to your guests, but by the same token ensure your rates, quotes and agreements are win:win too!  Anything less is unsustainable!!

The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Episode 054 -Serviced Accommodation Secrets – Get some serious networking done!

FIRST ANNIVERSARY PODCAST – Introduction announcing a very special offer!

If you operate serviced apartments and you’ve never been to the SABA networking event organised by Richard Majewski, then what are you waiting for?!  I’m so grateful to Richard for organising the SABA events - on Monday nights, the most recent was one was the biggest ever, sponsored by The Apartment Service, Res Harmonics, The Edinburgh Collection and Living Hotels, really big hitters in the industry.

Many of these individuals have 10 to 20 years of experience in the industry and insights that would just not occur to novice operators….I’ve only been to this event 3 times now, but I’ve met so many great people from different corporate agents and made numerous connections which I’ve been following up on ..so excited about this... here I share 5 points about why as SA operators you really need to get yourself to the next one.

The For show notes and resources in my podcast, go to my website

https://deepdive.servicedaccommodationsecrets.com/

www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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It was my great privilege to interview Dillon Dhanecha and find out more about his work and his vision to help others create a legacy for themselves and to serve others, to really make a difference.

Do you want to make your life better, do your bit to make the world better too? Do you keep being told there is nothing you can do?

The ripple effect of each of us taking a small step to create a better life for ourselves and for others is huge!!  Here Dillon shares his massively inspiring nuggets of pure wisdom and how this will help you build a firm foundation for creating wealth, as well as cash flowing income whether it’s from your SA business or life as a property investor and as an entrepreneur.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

How does your SA business operate without you there, do your team and systems still work?  I had a trip away recently which tested our systems and highlighted three things that had to be checked with me on the first day away, but nothing major.  We also got some great bookings while I wasn't there... And I had an amazing time with my friends!! Here I share aspects to focus on so that you aren’t permanently tied to the business 24/7!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Winter-time in the world of serviced Accommodation can be quiet – so prepare now to keep a steady stream of bookings coming in.  Depending on your target market, there’s a lot you can do to ensure you’re still busy.  Put these 11 tips into action to get you through the ‘low season’.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

If you’ve been away on holiday and enjoyed that feeling of detachment from the hubbub of your everyday life, viewing from afar gives you a new perspective.  I’m immensely grateful for the wonderful yoga retreat and a good break.  Whether it’s a trip away, timeout from your SA business or deciding what’s important in your life, here are 7 ways I’ve worked on how you can re-group and reboot so that you aren’t just looking for an escape route each day!

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

If you’ve ever struggled to charge for damages at your SA unit, or fees for cancellations, late checkouts or maybe extra guests who weren’t expecting to pay, then this is for you! Perhaps you’ve had chargebacks too?  It’s important to know your value and to be paid a fair amount for the service and skill that you’re delivering – these are 12 tips to help you!! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Letting go of controlling everything in your SA  business can be a challenge - did you ever know you were a control freak?

If you’re still doing everything yourself or haven’t started to use systems this will help you! Systems enable you to delegate effectively in your business, and here I share how you can start doing this without creating extra work for yourself!  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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We had an experience with a booking which made me think of new SA operators especially - this is to help you to get honest and good bookings, and how to ensure you have things in place to prevent scam bookings!! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Keeping track of your systems and checking to see if your apps and software updates may have changed what happens at the front end of your business is an important task that must not be neglected!  We've had several instances recently where automations had been interrupted or altered and if we hadn't realised the impact would have been huge!  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Taking the leap and starting in SA is exciting, but may seem daunting – if you are prepared, do your numbers, planning and research as well as having your passionate vision, this will help you getting started, getting bookings and moving forward.  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Sometimes we place limitations on ourselves and feel blocked or stuck instead of achieving what we want in our SA business (and life!).  Here I share practical ways through this, which will guide you out of this seemingly immovable treacle!  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Communicating effectively with your guests before, during and after their stay helps massively to encourage them to book direct next time, give you extra custom and book again repeatedly.  What types things could we say, and which tactics and incentives can we use to ensure those repeat bookings keep rolling in?  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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When your guests have an excellent experience staying at your SA unit for the first time, it’s the path of least resistance for them to keep coming back to you every time they stay in the area – so how do you ensure that they remain happy and keep those regular guests returning? For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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I attended my first SABA event, an excellent networking evening organised by Richard Majewski, with his 20 years’ experience in serviced apartment marketing. We received three 10/10 reviews and another guest re-booked direct with us for an extra two weeks with us, and my team were amazing – sharing lessons learnt here as it could easily be quite different if less effective actions were taken. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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If you've ever wondered why your SA business has so many ups and downs, here I share the good and bad we've had in our SA business this week. But on a deeper level, I've also had some ups and downs in my life recently, some in a pretty dark place, which I don't tend to talk about and just carry on 'as normal.' But messages I've had recently and knowing friends are going through extreme challenges, made me realise that I should share things I have learnt in the last few weeks after asking for help.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Mark Simpson is the founder of Boostly, a leading Hospitality Marketing Agency who is especially keen to help SA businesses to increase Direct Bookings.  He’s been enjoying my SAS podcast, especially the way I document what’s happening in our Serviced Accommodation business and showing the pros, cons and day to day commentary.  Find out why I got started in SA and why I chose the training company ‘Progressive’ for my training. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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A good money mindset, together with effective money management are key to your SA business success – I learnt a lot of practical tips and methods to manage both recently, and I’m starting the ‘Profit First’ techniques, described by Mike Michalowicz in his book and online support. Listen to five tips, as well as five more in-depth actions to take from Mike’s book here. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Giving the guest the same amazing experience at your SA unit every time is key to their delight and overall satisfaction with their stay – an exceptional standard of cleaning is a major factor in this, so how do you deliver this every time?  Good training, attention to detail and diligent cleaning by your team, but if you sometimes need to work with a cleaning company, or purely to ensure nothing gets missed, a checklist is essential. Here I discuss how we’re testing checklists that work on your phone.For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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How do you deliver on the promise of the ‘wow factor’ that your guest will have seen online, so your SA unit meets or exceeds their expectations?  It’s one thing to have professional photos and quite another to maintain this awesome standard to make sure you fulfil their hopes every time!!  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Running a serviced accommodation business can be so busy that it becomes overwhelming. One particular week I realised that crazy weeks are pretty normal!  Take a deep breath and use my five insights to keep on top of the organised chaos that goes with the territory when you’re crazy busy with bookings, guests who need help, small maintenance issues spring up and your linen runs out!  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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We’ve been fortunate to have a quick succession of 10 out of 10 reviews!  But it’s not all perfect, so I’ll share 5 tips to help you achieve this too!  We’re thinking of creative ways to help guests, and often it’s about how you manage issues when things do go wrong. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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The nightly rate you charge for guests to stay in your SA unit is likely to change depending on demand in your area for your target market, the length of bookings, the number of guests, to name several key factors.  This is about striking a balance between pricing and occupancy, with the comparative costs, logistics and operational overheads involved. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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With so many wonderful furnishings and accessories available, it’s all too easy to get carried away and go over budget when choosing exactly what to put in your new SA unit.  Will your choices even suit the guests who are your target market?  The solution is to use a proven business method to select the right items and ensure you know what is actually installed in the property!  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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Having selected your awesome-looking candidates to keep your SA unit immaculate, how do you know whether it will work out and if they’ll be great in your team?  A morning of trial shifts reveals the likelihood of success, so here you’ll find out the results we had doing this.  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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You may want to recruit your own cleaning team for your SA unit, or you might prefer to hire a cleaning company.  To make sure you’ve got the right people doing this very important job, you need to search for a candidate who understands the importance of their role, but how do you do this?  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

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7 tips on how to help your guests during their stay at your SA unit – from the time when they first enquire to when they’ve left - it’s really important to stand in their shoes and think what are the best ways to provide property info, local info, all kinds of info so that it is easy and the guests feel cared for.  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.comand Facebook page:http://bit.ly/SASecretsPage

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Do you have minimum length of stay at your SA unit?  We have had a two-night minimum for a long time, but so far it’s looking as if this has been limiting our business!  I share five reasons why it’s worth testing out one-night stays and how to mitigate overheads effectively.  Vital point -still carry out your due diligence even for single night bookings!  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.comand Facebook page: http://bit.ly/SASecretsPage

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It’s essential to have a channel manager in SA so that you don’t get double bookings, and for property management, pricing and admin tasks.  Here are six crucial actions to take if you’re migrating to an updated version of your existing channel manager or ditching one for an entirely new platform!  Make sure you don’t lose all your bookings and vital business information!  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.comand Facebook page: http://bit.ly/SASecretsPage

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Most guests are lovely people, but sometimes there are those who do not keep within the Ts & Cs, don’t pay, don’t leave or break the law!  We’ve experienced this recently and here I share what you can do to manage situations like this, so that your business doesn’t suffer, your community are aware, and your SA units are still all in one piece!!  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.comand Facebook page: http://bit.ly/SASecretsPage

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