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‘I AM 000’ is a podcast produced by Triple Zero Victoria which provides life-saving call taking and emergency dispatch services to the Victorian community. It gives rare access to real emergencies and the people behind them. You will hear real audio between callers and call-takers as the patients and on-scene emergency services personnel share their stories and first hand experiences as they deal with emergencies and often challenging situations.
- 29 - "A day in the life of a Police Call-Taker"
Police Call-Taker Daniel Williams has been working with Triple Zero Victoria for the past two years. He’s one of the 172 Police Call-takers working across Triple Zero Victoria’s three centres and someone you may speak to if you call triple zero. In his role, Daniel can deal with as many as 200 different events from bomb threats, marine rescue, collisions to noise complaints – any event where a police unit needs to attend. He’s the person you’ll initially speak and must summarise what the caller says so that Victoria Police members know what’s going on and work out how best to respond. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Tue, 12 Mar 2024 - 09min - 28 - "A topic turned upside down"
Mum Terri-Ann Balfour stopped on the highway to deal with an upset child, when suddenly her car – which was also pulling a horse float - was side-swiped by a truck. Both vehicles were shunted along the road and the horse float tipped upside down, with pony “Topic” inside! It was chaos. A driver stopped to help and while Mum was trying to revert the horse float, young Lily-Ann Balfour had to step up. She was very worried about her precious pony but the nine-year old was a true Junior Triple Zero Hero, speaking calmly to Police Call-Taker Daniel Williams, answering his questions, informing him “everyone’s working together” and able to provide accurate information. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Wed, 24 Jan 2024 - 08min - 27 - ”When Lili became deathly nauseous”
James and Oscar were in the car with their mum when she suddenly became violently unwell. She pulled up her car and James called triple zero and spoke with Call-Taker Chloe. James constantly monitored his Mum’s condition, even checking their car’s hazard flashing lights were on. His little brother Oscar remained calm and told his Mum, he loved her. Call-Taker Chloe was so impressed by James and Oscar that she nominated them for this year’s Junior Triple Zero Heroes. The award recognises young people for their bravery and clear-thinking during an emergency. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Thu, 30 Nov 2023 - 08min - 26 - ”Dispatchers to the rescue”
Smash repairman Cade Egan was doing an emergency drop-in on his elderly aunt in country Victoria during the floods last year when he drove into deep water. You'll hear what happened to Cade in this podcast episode. In October 2022, the north and the west of Victoria along the Murray was hit by storms and flooded. For the first time ever, ESTA dispatchers were deployed to the regions to work alongside their emergency service colleagues. The emergency service response by all sectors is part of the current state's parliamentary inquiry into the devastating floods. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Thu, 19 Oct 2023 - 10min - 25 - ”Be a hero and call triple zero!”
It was just another Friday night for six-year-old Connor and Mum, Lyndall Heath. They were eating dinner when his Mum started to choke, vomit and cough up blood. Connor called triple zero and spoke to Ambulance Call-Taker Sam Pregnell. Despite the stressful situation, young Connor was able to provide his address, remained very calm and explained he was trying to look after Mum. CT Sam was so impressed with Connor he nominated him for an ESTA Junior Triple Zero Hero award. This award recognises young people for their bravery and clear-thinking during an emergency. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Thu, 14 Sep 2023 - 07min - 24 - ’Lois answers the call”
Lois Ekong is a new graduate paramedic with Ambulance Victoria with an interesting background. As a trainee paramedic she not only studied and did her placement Ambulance shifts, but for the last nine months she also doubled up as an ESTA Ambulance Call-Taker. Something she now credits with making a very positive difference to her new role. Tune in to I AM 000 for our conversation with Lois. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Mon, 14 Aug 2023 - 05min - 23 - ”Everything will be alright”
11-year-old Blake Alderuccio had read a book on first aid, so he knew what to do when his Mum was suddenly stung by bees. 51-year-old Helen owned a hive of bees and was on her ride-on mower when she was attacked by a swarm, stinging her all over her body and head. She immediately started having an anaphylactic reaction. Blake called Triple Zero and spoke to ESTA Call-Taker Melissa Doyle. Blake describes his Mum’s anaphylactic reaction. He sits with his Mum, carefully placing an icepack on her shoulders and back. Blake monitors his Mum, opens the gate and front door to give the ambulance crew access; he’s even worried about their chickens in their front yard! Call-Taker Melissa Doyle nominated Blake for a 2022 Junior Triple Hero award. She was impressed by his maturity and bravery in what were very trying circumstances. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Fri, 14 Jul 2023 - 07min - 22 - ”He ain’t heavy - he’s my brother”
Aarush Khurana witnessed his little brother’s accident - it literally happened right in front of him. In the latest episode of ESTA's "I AM 000" podcast we unravel the incredible moment 13-year-old Aarush stepped up and rang Triple Zero after his brother was hit by a car while riding a scooter. His actions were so remarkable, he was nominated as a Junior Triple Zero Hero last year. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Thu, 08 Jun 2023 - 07min - 21 - ”So, my Mum woke up with a pain in her whole body”
One of this year’s Junior Triple Zero Hero’s Hannah Toliat features in this I AM 000 podcast. This episode includes excerpts from Hannah’s call to Triple Zero with ESTA experienced Dispatcher and Call-Taker Kim Matta, after her Mum had trouble breathing. 11-year-old Hannah called Triple Zero when her Mum woke up “with a pain in her whole body and had a shortness of breath”. Her bravery and ability to cope with such a challenging situation impressed CT Kim Matta so much she nominated her for a Junior Triple Zero Award. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Mon, 26 Sep 2022 - 07min - 20 - ”Nick the Baby Whisperer”
ESTA’s Nick 'The Baby Whisperer' Smith features in this I AM 000 podcast. This episode includes excerpts from the experienced dispatcher and call-taker’s phone call helping to deliver baby Moama Hill, with dad Jarrod’s assistance. When the expectant parents Emma and Jarrod suddenly faced the reality of delivering their own baby on the bathroom floor, they called triple zero and spoke to Nick Smith. Nick’s assistance with the delivery of Moana is his twentieth successful delivery of newborns since starting work with ESTA. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging. Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Thu, 02 Jun 2022 - 06min
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